AV Access iDock C20 2×1 Dual USB-C KVM Switch Docking User Manual

AV Access iDock C20 2×1 Dual USB-C KVM Switch Docking

Specifications

• Technical Input Output Resolution Support: Dual 4K@60Hz
• Audio Support: Yes
• Peripheral and Expansion:
  • One USB-C data-only port
  • Two USB 3.0 ports
  • Four USB 2.0 ports
  • One CTL port
  • One LAN port
  • One SDXC card slot
  • One 3.5mm composite headphone jack
• General:
  • Operating Temperature: TBD
  • Storage Temperature: TBD
  • Humidity: TBD
  • ESD Protection: Yes
• Power Supply: 20V/10A
• Power Consumption: TBD
• Dimensions (W x H x D): TBD
• Product Weight: TBD

Product Usage Instructions

Installation

1. Check package contents to ensure all items are included.
2. Connect the Power Adapter (20V/10A) to the POWER IN port on the rear panel of the switch docking.
3. Connect the USB-C to USB-C cable provided to the USB-C IN port on the rear panel of the switch docking and to your laptop.
4. Connect your monitors, peripherals, and other devices to the appropriate ports on the switch docking.
5. The switch docking is now ready for use.

Switching Between Devices
To switch between connected devices, press the Button (Switch) on the front panel of the switch docking.

Peripheral Device Connection

• To connect peripheral devices, use the available USB ports on the switch docking based on your requirements.
• The LAN port provides network connectivity to both connected laptops simultaneously.

Charging
The KVM Docking can charge both connected USB-C laptops, regardless of which one is selected.

Frequently Asked Questions (FAQ)

• Why is my device not working?
  If the device is not working, ensure that the POWER LED on the front panel is lit. Make sure to use the provided 20V/10A power supply to prevent damage.

• How can I output dual 4K videos simultaneously?
  To output dual 4K videos, use the provided USB-C to USB-C cable and ensure your laptop supports DP alt mode and DP MST mode. Note that some Mac computers may show duplicate content due to limitations in DP modes.

Package Contents

Before you start the installation of the product, please check the package contents:

• Switch Docking x 1
• Power Adapter (20V/10A) x 1
• USB-C to USB-C cable (USB 3.2 Gen 2×1, 1m) x 2
• User Manual x 1

Features

• Dual USB-C 2×1 KVM Switch Docking Station with Dual Monitor.
• Two 4K@60Hz outputs for dual monitors KVM application.
• Two full-featured USB-C inputs support dual 4K@60Hz video transmission, USB 3.0 data, and 60W charging.
• USB-C input supports DP MST mode with dual 4K@60Hz outputs.
• Supports high refresh rates such as 240Hz, 165Hz, and 144Hz.
• Support1080P@240Hz/165Hz/144Hz/60Hz, 2560×1440@144Hz/120Hz/60Hz, 4K@60Hz and other resolutions.
• Supports automatic wake-up function, which automatically wakes up the standby computer when switching.
• Supports multiple peripheral ports, including:
  • One USB-C data-only port, support for USB-C (up to 5Gb/s, 1.5A power output) data transmission.
  • Two USB 3.0 ports, support for USB-A (up to 5Gb/s, 1A power output).
  • Four USB 2.0 ports, support for USB-A (up to 480Mb/s).
  • One CTL port, support for extended button control device (need to purchase separately) connection.
  • One LAN port, support for 1Gb Ethernet performance.
  • One SDXC card slot, up to 104MB/s.
  • One 3.5 mm composite headphone jack.
  • No driver is required, plug and play.

Panel

1. USB-A (USB 2.0)
2. 3.5mm composite headphone jack
3. SDXC card slot
4. USB-C
5. Power (LED)
6. Input Channel (LED)
7. Button (Switch)

1. 1. POWER IN (20V 10A)
2. HDMI OUT (Dual 4K)
3. USB-C IN
4. 1G LAN (Ethernet)
5. USB-A (USB 3.0)
6. CTL
7. USB-A (USB 2.0)

Application

Note:

1. The LAN port can provide network connectivity to two connected USB-C laptops, no matter which one is selected.
2. KVM Docking can charge two connected USB-C laptops no matter which one is selected.
3. Other ports, such as USB 3.0, USB 2.0, SD card, Headphone and USB-C (data only) ports will only be connected to the currently selected laptop.

Specification

Technical

Input

| USB-C supports USB 3.2 Gen 2×1 standard, up to 20Gb/s, with support for: 60W Charging, USB 3.0 (up to

5Gb/s), and Dual 4K@60Hz video (MST)

Output| Two HDMI 2.0 outputs with HDCP 2.2
Resolution Support| USB-C: Up to two 4K@60Hz outputs

Audio Support

| HDMI: Fully supports audio formats in HDMI 2.0 specification, including PCM 2.0/5.1/7.1, Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, and DTS:X

Headset: Stereo

Peripheral and Expansion

| USB-C x1: Up to 5Gb/s, 1.5A power output.

USB-A x6:

·         Two USB 3.0 ports, up to 5Gb/s, and 1A power output

·         Four USB 2.0 ports, up to 480Mb/s

SDXC card slot: Up to 104MB/s, maximum support 2TB.

LAN: RJ-45 connector, support for 1Gb Ethernet

performance

Control| Button switch, extended button control
General

Operating Temperature| 0°C ~ 45°C (32°F to 113°F)
Storage Temperature| -20°C ~ 70°C (-4°F to 158°F)
Humidity| 10% to 90%, non-condensing
ESD Protection| Human-body Model:

±8kV (Air-gap discharge)/±4kV (Contact discharge)

Power Supply| DC 20V/10A
Power Consumption| 151.2W (max)
Dimensions (W x H x D)| 168mm x 47.4mm x 110mm/6.61” x 1.87” x 4.33”
Product Weight| 0.67kg/1.48lbs

**Troubleshooting

**

The device doesn’t work

1. Please check if the POWER LED is light on the front panel.
2. Please make sure to use the 20V/10A power supply provided in the accessories. An unsuitable or insufficient power supply may damage the product.

Do not show/output dual 4K videos simultaneously

1. Please make sure to use the USB-C to USB-C cable provided in the accessories.
2. Please make sure to use the USB-C notebook that supports DP alt mode and DP MST mode.
3. The latest Mac computer with an ARM processor can only support DP SST mode, so two duplicate contents will be displayed.
4. Please use a laptop with a Windows operating system with a discrete graphics card. The Intel integrated graphics performance may be insufficient, resulting in unstable or flickering videos.
5. For notebooks using GeForce RTX 20 series and above graphics cards, we recommend setting up two 4K@60Hz resolutions.
6. For notebooks using GeForce GTX10 series graphics cards, we recommend setting up two 1080P@60Hz resolutions.
7. For notebooks using the integrated graphics card, please do not set the resolution of both monitors to exceed 1080P@60hz.
8. If one of the two monitors displays a higher resolution and the other only displays a resolution of 800×600 or below, please adjust the resolution of the monitor with a higher resolution downward to 1080P@60Hz. At this time, the other monitor can choose a larger resolution.

Wireless mouse and keyboard are not responsive
USB-IF has confirmed that USB 3.0 will interfere with the 2.4G dongle receivers used by wireless mouse and keyboards. You can check whether a USB 3.0 device is connected next to the wireless dongle accessory. Please connect the USB 3.0 to an interface far away from the wireless dongle, for example, connect wireless dongle and USB 3.0 devices to both sides of the device.

Video flickering/unstable

1. Please make sure to use the correct cable. Please use HDMI 2.0 and above cables for HDMI.
2. For USB-C, please use the built-in cable or a USB-IF-certified cable that supports a USB 3.2 Gen 2 cable with the 10Gb/s data rate.

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