SERFAS eDART 500W Dash 500W E Bike Owner’s Manual
- June 13, 2024
- SERFAS
Table of Contents
SERFAS eDART 500W Dash 500W E Bike
Product Information
- Product Name: Serfas Dash 500W e-bike
- Manufacturer: Serfas, Inc
- Model: Dash 500W
- Website: www.serfas.com
- Phone: 1-800-424-0047
- Email: [email protected]
Product Usage Instructions
- Before riding, review the owner’s manual for instructions and safety information.
- Ensure that the bicycle is assembled and maintained by an authorized retailer or certified bicycle mechanic.
- Charge the battery according to the battery charging instructions provided in the manual.
- Familiarize yourself with the display and controls of the e-bike. Refer to the section “Display and controls” in the manual for detailed information.
- Follow the operation guide in the manual for information on starting, stopping, and adjusting the e-bike.
- Refer to the riding menu section for guidance on selecting different riding modes or settings.
- If any error codes are displayed on the e-bike, refer to the error codes section in the manual to identify and troubleshoot the issue.
- The user menu section provides information on additional features and settings that can be customized according to your preferences.
- If needed, utilize the walk assist feature explained in the manual to assist with walking or maneuvering the e-bike at low speeds.
- In case of any issues or concerns, refer to the maintenance and service section for guidance on regular maintenance and troubleshooting.
- When not in use, follow the instructions provided in the manual for storing your e-bike properly.
- Review the warranty policy section for information on warranty coverage and contact Serfas for any service or support needs.
- Ensure compliance with all traffic-related laws and use appropriate cycling attire and bike maintenance practices for safe riding.
- Exercise extra caution when riding at night and consider using proper reflective gear and accessories to enhance visibility.
Please note that this is a summary of the user manual. For detailed instructions and safety information, please refer to the complete owner’s manual provided with your Serfas Dash 500W e-bike.
OWNER’S MANUAL DASH 500W E-BIKE
www.serfas.com
SERFAS DASH 500W OWNER’S MANUAL
Thank you for purchasing a Serfas Dash 500W e-bike! Before riding, please take
a moment to review these instructions. Need service or support? Visit our
website for quick answers, manuals, and/or give us a call and we’ll find you a
solution.
Dash 500W Step-Through Frame
CONTENTS
Using this manual/General Safety
4
Bicycle specifications
7
Battery charging
8
Display and controls
9
Operation guide
10
Riding menu
11
Error codes
12
User menu
13
Walk Assist
18
Factory reset
19
Maintenance and service
20
Storing your bike
20
Warranty policy
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Serfas, Inc 2333 W Utopia Rd Phoenix, AZ 85027 Phone: 1-800-424-0047 Email: [email protected]
USING THIS MANUAL
This manual contains details, information, provides tips and instructions for
basic operation, warranty, and battery safety. This manual may contain
warnings, and cautions concerning the safe operation and use of your new
bicycle.
All information in this manual should be reveiwed and followed carefully,
should you have any questions please contact Serfas immediately.
Serfas bicycles are only sold in authorized bicycle dealers and all assembly,
and maintenance proceedures should be completed by an authorized retailer, or
certified bicycle mechanic.
This bike has been tested and passed to the UL-2849 standard. Any unauthorized
modifications, and/or use of non Serfas supplied e-bike system components will
result in voiding of warranty, compliance to UL-2849, and create an unsafe
riding condition, damage to property, or result in serious injury or death.
GENERAL SAFETY
INSTRUCTIONS PERTAINING TO RISK OF FIRE or ELECTRIC SHOCK
IMPORTANT SAFETY INSTRUCTIONS
WARNING! When using this product, basic precautions should always be followed,
including the following:
a)Read all the instructions before using the product.
b) To reduce the risk of injury, close supervision is necessary when the
product is used near children.
c) Do not put fingers or hands into the product.
d) Do not use this product if the flexible power cord or output cable is
frayed, has broken insulation, or any other signs of damage.
e) This equipment is not intended to be used at ambient temperatures less than
-4°F (-20°C) or above ambient temperatures of 113°F (45°C).
f ) The battery is intended to be charged when the ambient temperature is
between 32°F (0°C) and 104°F (40°C). Never charge the battery when ambient
temperatures are outside this range.”
WARNING! It is your responsibility to comply with all traffic related laws and
to use proper equipment. This includes appropriate cycling attire and bike
maintenance.
Observe all local bicycle traffic laws and regulations. Observe regulations
about bicycle lighting, licensing riding on pavements/sidewalks, bike path and
trail use, helmet laws, child laws relating to cycling, and special bicycle
traffic laws, it is your responsibility to know and obey your local laws. ·
When riding a bike, always wear a properly fitted helmet that covers the
forehead. Many locations require specific safety devices. It is your
responsibility to familiarize yourself with the local laws, rules, and
regulations where you ride and to comply with all applicable laws, including
equipping yourself and your bike as the law requires. · Unless otherwise
stated, a rider’ s weight and luggage should not exceed 300lbs/136kg. · Before
you ride your bike, always check to make sure everything is working properly
and correctly aligned. · Be familiar with the controls of your bicycle, such
as brakes, pedals and shifting etc.. · Keep all body parts or any obtrusive
objects away from the sharp chainrings when pedaling. Failure to wear proper
attire could lead to injuries. · While riding, remember you are sharing the
road or path with others. i.e. motorists, pedestrians and other cyclists.
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· Always be a defensive rider. Always assume that others do no see you and expect the unexpected · Always be aware of your surroundings. Be alert and responsive to: 1)Motor vehicles of all types and in all directions. 2)Unexpected movement of obstacles. 3)Nearby pedestrians. 4)Children or animals in the area. 5)Imperfections of bike paths or paved roads including potholes, uneven surfaces, loose gravel construction and debris. 6)Warning, hazard and yield signs. · Ride in designated bike lanes when available and always ride in the direction of traffic. · Acknowledge and stop at ALL stop signs and traffic lights. · When coming to a complete stop, look both ways at street intersections before continuing onward. · Use hand signals for turning and stopping. · Do not ride with headphones. · Never hold onto another vehicle. · Do not weave through traffic or make unexpected moves or turns. · Rules that govern the right-of-way for motorists apply to cyclists. A bicyclist should always be prepared to yield · Do not ride while under the influence of alcohol or drugs. · Avoid riding in bad weather when visibility is obscured, for examples dawn, dusk, or in the dark such conditions increase the risk of accident.
Wet Weather
It is recommended to not ride in wet weather if avoidable. Ride in wet weather only if necessary. Electric bikes are not meant for use in the heavy rain, or streams. Never immerse or submerge this product in water or liquid as the electrical system may be damaged. · In wet weather you need to take extra care when operating this bike. · Decrease riding speed to help you control the bike in slippery conditions. ·Brake earlier since it will take longer to slow down and come to a stop than when operated in a dry condition. · Take care to be more visible to others on the road. wear reflective clothing and use approved safety lights. · Road hazards are more difficult to see when wet; proceed with caution.
NIGHT RIDING
Cyclists should exercise extra caution when riding at night. Bicyclists are very difficult for motorists and pedestrians to see in the dark and in many cases, night riding can be more dangerous than day riding.
Individuals of an appropriate age who are aware of the increased risks should take extra care when riding at drawn, dusk or at night. Please not that it is important to choose suitable apparel and special ized equipment when riding in unfavoureable conditions to reduce the risk of injury.
Warning! Reflectors should not be used as substitute for required lighting. Cyclists are near to invisible for other cyclists and motorists if the necessary lights and reflective gear are not used. If you ride at night, take all required precautions to make yourself visible through the use of lights and reflectors. Lack of adequate lighting measures may result in serious injury or death. As a moving cyclist, reflectors are designed to reflect off of car and street lights to help you become more visible and recognizable when riding.
Caution! Reflectors and their mounting brackets should be checked regularly to ensure they are clean,
straight and securely mounted. Check to be sure you comply with all local laws about night riding. The
followings are recommended.
· It is important you take steps to enhance your visibility by wearing light- colored, reflective clothing
and accessories. There are plenty of proper reflective gear option that can be worn :
Vests, armbands, leg bands, stripes on your helmet, and blinker attached to your body and or bicycle.
· Make sure your clothing or miscellaneous items do not obstruct the visibility of your reflectors and
lights.
· Make sure that your bicycle is equipped with reflectors for riding at dawn, dusk or at night
· Always ride slowly when riding at night.
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Mandatory Equipment and Use Locations
Before riding, ensure you have all required and recommended safety equipment and are following all laws pertaining to use an electric bike in your region. For example, these laws may specify the need for mandatory equipment, use of hand signals, and where you can ride.
Changing Components or Attaching Accessories
The use of non-original components or spare parts can jeopardize the safety of your ebike, void your warranty and, in some cases, cause your ebike to not conform with laws pertaining to your bike.
Safety Check Before Each Ride
Always check the condition of your bike before you ride in addition to having regular maintenance performed. If you are unsure of how to conduct a complete check of the condition of your bike before every ride, you should consult a certified, reputable bike mechanic for assistance.
Brakes
Ensure that the brakes and their system components are free from damage, properly secured and working correctly. When fully squeezed, both front and rear brake levers should not be touching the handlebar. Take your bike to a certified, reputable bike mechanic to have the brakes repaired if you find a problem.
Battery Charged, Secured, and Unplugged
Ensure the battery is adequately charged and operating properly. Ensure the battery charger is unplugged from the outlet, battery, then stored in a safe location before you ride. The battery MUST be locked onto the frame battery mount properly before use. Do not operate the electrical system if the battery is removed.Make sure push hard enough while installing the battery into the frame, and hear the “CLICK” sound.
CHARGER SAFETY INFORMATION
· The charger should only be used indoors in a cool, dry, ventilated area, on a flat, stable, hard surface. · Avoid charger contact with liquids, dirt, debris, or metal objects. DO NOT cover the charger while in use. · Store and use the charger in a safe place away from children. · Fully charging the battery before each use can help extend the life of the battery and reduces the chance of over-discharging. · DO NOT charge the battery with any chargers other than the one originally supplied by Serfas Bikes or a charger designed for use with your specific bike purchased directly from Serfas Bikes. · The charger works on 110/240V 50/60 Hz standard home AC power outlets and automatically detects and accounts for incoming voltage. DO NOT open the charger or modify voltage input. · DO NOT yank or pull on the cables of the charger. When unplugging carefully remove both the AC and DC cables by pulling on the plastic plugs directly, and not on the cables. · The charger is expected to get relatively warmer as it charged. If the charger gets too hot to touch, you notice a strange smell, or any other indicator of overheating, discontinue using the charger and contact Aventon Support.
!
Charge the battery only with the charger originally supplied with the bike from Serfas Bikes, or a charger purchased directly from Serfas Bikes, designed for use with your specific bike serial number, as approved by Serfas Bikes. Never use an aftermarket charger, which can result in
damage, serious injury, or death.
Please take special care in charging your bike from Serfas Bikes in accordance with the
!
procedures and safety information detailed in this manual. Failure to follow proper charging procedures can result in damage to your bike, the charger, or personal property, and/or cause
serious injury or death.
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General Warnings Like any sport, bicycling involves risk of damage, injury,
and death. By choosing to ride a bike, you assume the responsibility for that
risk, so you need to know, and practice the rules of safe and responsi ble
riding and the proper use and maintenance of this bike. Proper use and
maintenance of your bike reduces risk of damage, injury, and death. Biking and
controlled substances do not mix. Never operate a bike while under the
influence of alcohol, drugs, or any substance or condition that could impair
motor functions, judgement, or the ability to safely operate a bike or another
vehicle. The Dash 500W is designed for use by persons 18 years old and older.
Riders must have the physical condition, reaction time, and mental capacity to
ride safely and manage traffic, road conditions, and sudden situations, as
well as respect the laws governing electric bike use where they ride,
regardless of age. If you have an impairment or disability such as a visual
impairment, hearing impairment, physical impairment, cognitive/language
impairment, a seizure disorder, or any other physical condition that could
impact your ability to safely operate a vehicle, consult your physician before
riding any bike. A Note for Parents and Guardians As a parent or guardian, you
are responsible for the activities and safety of your child. Dash 500 is not
designed for use by children under the age of 18. If you are carrying a
passenger in a child safety seat, they should also be wearing a properly
fitted and approved helmet. Caution! Serfas is not reliable for accidents,
injuries or product malfuctions that result from any unauthorized changes,
modifications or tempering with any part of original specifications.
BICYCLE SPECIFICATIONS
· Battery Capacity: 48v (13.6ah/636wh) · Max Load Capacity: 300lbs / 136kg ·
Motor: 48v 500w constant / 750w peak Brushless Hub Drive · Water/ Dust
Resistance: IPX4 · Bike Weight: 65lbs / 29.6kg · Bike Class: 3 · Tire Size:
27.5 x 2.2 · Operating Temperature: -20º to 60ºC / -4º – 140ºF · Charging
Temperature: 0º to 45ºC / 32º-113ºF · Charger Info: Max 54.6V DC 2.0A · Max
Range: Up to 60 miles (conditions, terrain, rider weight/load,
and motor/throttle useage dependant)
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BATTERY CHARGING
The Dash 500W uses a Lithium-Ion battery which can be charged on or off the
bike. We recommend charging the battery off the bike indoors, in moderate
temperature conditions. To charge the battery, plug the charger into the
charging port and then connect the charger to a wall outlet. The LED indicator
light will be red when charging and will turn green when charging is complete.
When finished, unplug the charger from the battery and from the wall outlet.
Take care of the battery to ensure a long service life.
· Charge and store the battery indoors if possible. The battery can be removed
from the bicycle for this purpose.
· Avoid extreme hot and cold temperatures. · DO NOT submerge your bike or any
of the components in water.
This action will void the warranty.
To optimize the performance of the battery over time, try and use it
(discharging and charging) at least monthly. But if you won’t be riding your
Dash 500W for an extended period of time, it’s best to store the battery fully
charged. EVERY 2 MONTHS: Put battery on the charger to maintain optimum level.
After many charging and discharge cycles, runtime and range will be reduced.
Replacement batteries are available from Serfas to extend the life of your
e-bike. The lifespan of the battery is about 500 charge / discharge cycles for
properly maintained batteries.
When you install the baterry on the Dash 500W, it locks into place
automatically. To unlock for removal, use the supplied key.
DO NOT ride the bicycle if the battery rattles or moves – it should be firmly
attached.
Throttle function This bike has been programmed for continuous use of the
throttle above 2mph. Throttle will not work until bike is moving above the
2mph threshold. Once above threshold throttle will work with on demand.
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DISPLAY AND CONTROLS
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MAINTENANCE AND SERVICE
· When cleaning your bike, use a damp cloth and gentle dish soap. NOTE: DO NOT
use a pressure washer or sprayer.
· Periodically apply a light lubricant to moving parts, including the links of
the chain, derailleur pivots, and shifter cable inner wire where it enters the
cable housing.
· If you ride in wet / humid environments, clean and dry electric connections
and apply an anti-corrosive.
All bicycles will need a periodic tune-up or adjustments by a professional. An
annual “check-up” is beneficial. Your bike’s service schedule will depend on
the frequency of its use. In-between expert services at a bike shop we
suggest:
· Keep tires inflated to their recommend pressure (30-50 PSI / 2.0-3.5 BAR /
200-350 KPA) and check weekly.
· Clean the drivetrain and lubricate the chain (monthly).
STORING YOUR BIKE
From time to time, you may wish to store your bike for an extended period
without riding. Proper storage can help prolong the life of your e-bike
components and battery.
To ready your bike for storage, first fully charge the battery. Then remove
the battery from the bike and store it separately. Removing the battery from
the bike puts it into a low-voltage state designed for long term storage.
Keep both the bike ad the battery in a cool, dry place. Avoid both very hot
and very cold temperatures. Generally if the environment is comfortable for
humans, then it’s a good place to store your bike.
Store your bike away from sources of heat, UV light, and ozone – all of which
can prematurely age rubber tires and tubes.
All bicycle tubes slowly lose air over time and need to be regularly topped
off to maintain proper pressure. This does not mean that your bicycle has a
flat tire. Avoid allowing the tires to deflate completely during storage.
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LIMITED LIFETIME WARRANTY
The specific warranty covering your Serfas bicycle is governed by the law of
the state or country in which it was purchased, and applies only to bicycles
purchased from Authorized Serfas Retailers. FRAMES AND FORKS: Serfas frames
made from steel or aluminum (Dash e-bikes) are warranted by Serfas Bikes, 2333
W. Utopia Rd., Phoenix, AZ 85027 against manufacturing defects in materials
and/or workmanship for 2 years to the original owner. COMPONENTS: All other
components, frame fixtures, and finishes (paint and decals) are warranted
against manufacturing defects in materials and/or workmanship for a period of
one year from the date of original retail purchase. Forks (other than those
made by Serfas – for example, a Rockshox suspension fork) are not covered by
this limited warranty, but are separately covered by the stated warranty of
their manufacturer. Stripped threads due to user error are not covered by this
warranty. To qualify for warranty coverage, bike must be registered within 1
month of purchase at below address.
Register at: www.serfas.com/warranty-form
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