Freedom Home Internet and TV User Guide
- June 1, 2024
- FREEDOM
Table of Contents
Freedom Home Internet and TV User Guide
What’s inside your starter kit
Modem box
The modem brings Internet service to your home.
1 cable modem
1 power supply adapter
(+1 ethernet cable for a direct connection to your devices. )
eero Wi-Fi router box
The router distributes the signal to your wired and wireless devices.
1 eero router (if applicable)
1 power supply adapter
1 ethernet cable
Two more things you’ll need:
-
10-15 minutes
And then you’re all set for affordable Internet! -
1 coaxial cable
You likely already have one. If not, they’re available for purchase at most electronics stores. The length you need will depend on the distance between your outlet and modem.
The best place for your modem and router(s)
✔ Replacing another modem? You may be able to use the same coaxial
cable/outlet.
✔ Place your modem and (primary) router in a central location near a coaxial
cable.
✔ Make sure your router is upright, ideally raised on a shelf or table.
✔ If you have more than 1 router, try and keep a direct line of sight between
them.
❌ Don’t hide your router behind or inside an object/furniture this could cause
interference or lower your Wi-Fi signal strength.
❌ Avoid putting your router(s) near thick walls. Try to place equipment near
open doorways for an unobstructed signal passage to the rest of your home.
How to connect your Freedom Home Internet
-
If your home has an existing Wi-Fi network, take note of your Network Name (SSID) and password. You’ll need this information to complete Step 7.
-
Download the eero app
for iOS or Android – it’s essential for Step 6. -
Unplug your current modem and/or router(s), if applicable.
-
Connect your coaxial cable to the modem. Your home may be outfitted with a coax outlet or the coaxial cable might come directly through the wall.
-
Connect the provided power supply adapter to the modem only.
-
Open the eero app. Select New to eero and create an eero account through Amazon or using your email address or phone number. If you’ve already got an eero account, sign in.
-
Follow the instructions provided in the eero app to set up your Wi-Fi router(s).
-
Hooray! It’s time to plug the modem’s power supply adapter into an electrical outlet. Within five minutes, you’ll be good to go.
The instructions above are applicable to customers with the cable modem and eero router.
Need assistance?
Call toll-free 1-855-553-3736
Did you order Freedom TV too?
That’s next.
Freedom TV App Setup Guide
How to get Freedom TV on your devices
- Download the Freedom TV app for iOS or Android-get it on your phone, TV, and tablet.
- Log in using your Freedom Mobile phone number and PIN. So easy.
Forgot your PIN or need a new one? Reset or create a PIN by visiting login.freedommobile.ca.
Additional Information
- To access Freedom TV, you must be subscribed to Freedom TV.
- Internet access or cellular data is required-cellular data services may incur additional charges.
- Content you’d like to watch must be available on channels included in your package.
Want to make changes to your TV package? Log into your MyAccount.
Minimum requirements for Freedom TV
TV & Streaming Devices
Smart TVs and streaming devices powered by Apple TV (OS 13+),
Amazon Fire TV, Android TV, and Chromecast with Google TV.
iPhone & iPad
OS13+
Android Phone & Tablet
OSS.0+
The Freedom name and logos and other words, titles, phrases, marks, logos, icons, and graphics are trademarks of, or used under license by, Freedom Mobile Inc. All trademarks are the property of their respective owners. All rights reserved.
Setup should be easy-peasy
We can help with that.
Visit our contact page
to speak with a friendly agent or read our –FAQ.