VIVOTEK MS9390-EHV-v2 Panoramic Multi Sensor Network Camera User Manual

VIVOTEK MS9390-EHV-v2 Panoramic Multi Sensor Network Camera

Product Specifications

• Model: MS9390-EHV-v2
• Type: Panoramic Multi-sensor Network Camera
• Manufacturer: VIVOTEK
• Revision: 1.2

Product Usage Instructions

Overview

The MS9390-EHV-v2 Panoramic Multi-sensor Network Camera by VIVOTEK offers advanced surveillance capabilities with its multi-sensor design.

Ready to Use

Before using the camera, ensure it is properly installed and connected to the network following the manufacturer’s guidelines.

Accessing the Network Camera

To access the camera, follow the steps outlined in the user manual. This includes accessing the camera through web browsers, RTSP players, 3GPP- compatible mobile devices, and VIVOTEK recording software.

Using Web Browsers

Open a web browser and enter the camera’s IP address to access the web interface. Log in with the provided credentials to view and configure settings.

Using RTSP Players

For RTSP streaming, use compatible players by entering the camera’s RTSP URL. This allows for real-time viewing of the camera feed.

Using 3GPP-compatible Mobile Devices

Download and install the VIVOTEK app on your mobile device. Enter the camera details to remotely monitor the camera feed on your mobile device.

Using VIVOTEK Recording Software

Install the VIVOTEK recording software on a compatible device to record and manage footage from the camera. Follow the software instructions for setup.

Main Page

The main page of the camera interface provides access to various settings and configurations for monitoring and managing the camera’s functions.

Frequently Asked Questions

• Q: How do I reset the camera to factory settings?
  • A: To reset the camera, locate the reset button on the camera body and press and hold it for 10 seconds. The camera will reboot with factory settings restored.
• Q: Can I access the camera remotely?
  • A: Yes, you can access the camera remotely using web browsers or the VIVOTEK app on compatible mobile devices. Ensure proper network configuration for remote access.

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MS9390-EHV-v2 Panoramic Multi-sensor Network Camera
User’s Manual
8MP · 180° Panoramic View · IP66 · IK10 · Smart IR Smart Stream III · PoE · -20°C ~ 50°C Wide Operating Temperature
Rev. 1.2

Overview

VIVOTEK’s MS9390-EHV-v2 is the latest and most effcient panoramic network camera offered in surveillance. Through the use of two wide angle lenses, electronic image stitching, and high-resolution sensors, the 8MP 180° MS9390-EHV-v2 is in a new class all by itself. With its unique dual-sensor design, the MS9390-EHV-v2 is able to maintain a higher vertical FOV than most traditional multi-sensor panoramic cameras using 4 sensors. This higher vertical FOV enables users to have more video coverage, thereby enabling them to capture more evidence below the point of camera installation. The MS9390EHV-v2 goes even further with WDR Pro technology for high contrast environments, 30fps at full resolution, and 180° IR illuminators up to 20 meters, ensuring users with 24/7 comprehensive panoramic video surveillance.
In addition to its panoramic image qualities, the MS9390-EHV-v2 is also simple to install. It has been designed to be directly wall mounted, including 20° of internal tilt adjustment on the lenses to get the exact angle desired. With an IP66 weather proof and IK10 vandal proof housing, the MS9390-EHV-v2 can be installed in both indoor and outdoor scenarios. The only accessory available for MS9390-EHV-v2 is a sunshield, which is included with the camera.
To top it all off, the MS9390-EHV-v2 utilizes H.265 compression and Smart Stream III technology. This combination enables users to greatly save on storage and bandwidth consumption usually associated with high resolution surveillance.

Revision History
Rev. 1.0: Initial release. Rev. 1.1: Add some Japanese content. Rev. 1.2: Replace image on page 97 and remove page 98.

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Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not only a high-performance web-ready camera but can also be part of a flexible surveillance system. It is the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic networking knowledge. It is designed for various applications including video sharing, general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and ensure proper operations. For creative and professional developers, the URL Commands of the Network Camera section serves as a helpful reference to customizing existing homepages or integrating with the current web server.

Package Contents
MS9390-EHV-v2 Screws / desiccant bag / double-side tape Sunshield Alignment sticker Rubber pad to the mount bracketr

Ethernet waterproof enclosure Quick Installation Guide T10 stardrivver Mounting plate

IMPORTANT:

• The installation and maintenance of this camera should be carried out by qualified technicians.
• Use a 24 AWG green/ yellow ground wire for earthing. See page 12 for details. * Do not disconnect the ground wire before you disconnect the mains.
  1. 2.

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Symbols and Statements in this Document

VIVOTEK

i INFORMATION: provides important messages or advices that might help prevent inconvenient or problem situations. NOTE: Notices provide guidance or advices that are related to the functional integrity of the machine. Tips: Tips are useful information that helps enhance or facilitae an installation, function, or process. WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or hazardous to the machine or you. Electrical Hazard: This statement appears when high voltage electrical hazards might occur to an operator.
Physical Description
Outer View

Sunshield

Lens IR lights

Microphone

NOTE:

Some of the suffix syntax used in model naming are listed below:

E

w/ heater for extreme weather

Fx

Focal length w/ number

T

w/ Remote focus lens

R

w/ PoE repeater

H

w/ High Dynamic Range functionality

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Inner View Lenses
IR LEDs MicroSD card slot
Status LEDs

IR LEDs Microphone contacts
Reset button

Bottom View

Ground screw

RJ45 Ethernet port
Ethernet enclosure retention clips

Tether wire safety hook (to the mounting plate)
Bottom routing cap

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Power Consumption

802.3at

ON
100~240V AC
OFF

7

5

3

1

LAN/PoE

8

6

4

2

9

10

GE LAN

GE LAN

PoE injector

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Due to its IR lights and onboard heater for operation in low temperature environments,

care should be taken when selecting the power source for the camera. Listed below are

the requirements for powering the camera:

Use conditions

Power consumption & Input

-20ºC

PoE – 15.2W (PoE Plus class 1 or class 2 mid-span or

switch)

In warmer areas that do not need a heater, a PoE+ switch can drive the camera. In areas where temperature can drop below -20ºC, an AC 24V power adaptor is required.

IMPORTANT:
Many copper coated aluminum (CCA) and other non-standard conductors cabling products are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA products especially when cascading PoE cameras. It is a must to use Ethernet cables compliant with the 3P/ETL standard.

IMPORTANT:
Please avoid having obstacles within 3 meters. The reflection of IR lights in the night mode from the nearby objects may blur the image.

3M / 4.8 feet

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Hardware Installation

1. Jot down the camera’s MAC address from the product label. This is important if you have multiple cameras at your installation site.

Network Camera Model No: XXXXXX MAC: 0002D1083236

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pat. 6,930,709

Made in Taiwan

Mounting Options
In addition to the standard wall-mount, you can use the mouting holes on the mounting plate to install the camera to a single handy box or a 4″ aquare junction box.
Note the A, B, C, D hole marks on the mounting plate.

A/B: Single handy box C: Wall mount D: 4″ square junction box

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If preferred, the camera can also be pole-mounted using the AM-114 mount head, AM-117 pole, and the AM-11G adapter.
AM-114

Note that this configuration is indoor only.

473 mm

AM-117

114.38 34.45

AM-11G

Note the camera’s field of view when planning an installation. The horizontal view is 180º. When necessary, the vertical view is 80º. The lens module can be tilted down to up to 20º

80º 20º

The field of view is illustrated on the left. Note that the higher the camera is installed, the larger is the blind spot area underneath the camera. The camera can be mounted at a height of 3 meters to cover a panoramic view area with its center of view aiming at the horizon.

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Below is the process for a standard wall-mount. 2. Use the included alignment sticker to drill mounting holes on the wall (the C holes). If
preferred, drill another hole of a diameter of approximately 2cm for routing the Ethernet cable.
3. Hammer in the wall anchors and then install the mounting plate.
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4. Pass an Ethernet cable through the routing hole.

VIVOTEK

5. Pass an Ethernet cable through the waterproof cable gland components, and through the rubber seal as shown below. Connect the Ethernet cable to the camera’s RJ45 onnector. Tighten the components to prevent water ingress.
5.5 ~ 6.5mm
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5. Press the Ethernet waterproof enclosure in between the retention clips at the back of the camera. The retention clips will hold the enclosure in place. Connect the ground wire to a grounded earth rod with a resistance smaller than 4, with a section area larger than 25mm2, to a ground rod 1.5 meters into the ground.
The M3x5 screw is user-supplied.
M3*5

1.5m

802.3at

ON
100~240V AC
OFF

7

5

3

1

LAN/PoE

8

6

4

2

9

10

GE LAN

GE LAN

6. Remove the camera’s top cover using the T10 stardriver.
x4

Torque: 6.5±0.5kgf-cm

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7. Connect the tether wire on the mounting plate to the safety latch hook on the back of the camera.
8. Align the camera with the mounting plate, and then secure the T10 anti- tamper screws to install the camera.
x4
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9. Install a Micro SD card.
64GB 10
1
I
10. When the Ethernet and I/O wires connection is done and the camera is powered up, try find the camera using VIVOTEK’s Shepherd utility. Double-click on the camera’s entry on Shepherd to open a web console with the camera. A browser session will open. The program will search for VIVOTEK Video Receivers, Video Servers or Network Cameras on the same LAN.
Shepherd
LAN
Browser
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Software Installation
11. Install the Shepherd utility, which helps you locate and configure your Network Camera in the local network. Go to VIVOTEK’s website, and locate the utility in the Downloads > Software page.
11-1. Download and run the Shepherd utility. 11-2. The program will conduct an analysis of your network environment.
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11-3. The program will search for all VIVOTEK network devices on the same LAN.
11-4. After a brief search, the installer window will prompt. Click on the MAC and model name that matches the one printed on the product label. You can then double-click on the address to open a management session with the Network Camera.

Network Camera
Model No: MS9390-EHV-v2 MAC:0002D1730202 RoHS

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pat. 6,930,709

Made in Taiwan

IMB8S396309-0W-HV

192.168.4.151

00-02-D1-73-02-02
0002D1730202

Forceful Password Configuration
11. The first time you log in to the camera, the firmware will prompt for a password configuration for security concerns.
11-1. Since your camera is used for the first time, there is no password.

11-2. Enter the combination of alphabetic and numeric characters to fulfill the password strength. requirement. The default name for the camera administrator is “root”, and can not be changed.
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Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~. You can use them in the password combination. 11-3. Another prompt will request for the password you just configured. Enter the password
and then you can start configure your camera and see the live view.
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Cybersecurity

Once you open the web console, enter Configuration > Applications > Package management, and click on Trend Micro IoT Security. Turn on the protection to fend off cyber attacks. In here, you can let the camera automatically update the virus codes or manually update the virus codes.
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Depending on the live view, you can turn the lens modules down to cover the FOV you desire.
20º
13. Replace the desiccant bag that is attached to the center of the dome cover.
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Tilt the lens assembly, not the lens.
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14. Install the dome cover by fastening 4 T10 screws.
x4

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Torque: 6.5±0.5kgf-cm 15. Install the sunshield if your mounting position is exposed to direct sun light.

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Hardware Reset

Reset Button The reset button is used to reset the system or restore the factory default settings. Sometimes resetting the system can return the camera to normal operation. If the system problems remain after reset, restore the factory settings and install again. Reset: Press the recessed reset button. Wait for the Network Camera to reboot. Restore: Press and hold the reset button until the status LED rapidly blinks. Note that all settings will be restored to factory default. Upon successful restore, the status LED will blink green and red during normal operation. SD/SDHC/SDXC Card Capacity This network camera is compliant with SD/SDHC/SDXC up to 1TB and other preceding standard SD cards.
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Network Deployment

General Connection (PoE)
When using a PoE switch The Network Camera is PoE-compliant, allowing transmission of power and data via a single Ethernet cable. Follow the below illustration to connect the Network Camera to a PoE 802.3at class 1 or class 2 switch or mid-span via an Ethernet cable.
802.3at
PoE Switch

ON
100~240V AC
OFF

7

5

3

1

LAN/PoE

8

6

4

2

9

10

GE LAN

GE LAN

Depending on the requirements of your installation site, select an appropriate power source, such as an 802.3at PoE (30W) for operating temperature higher than -10ºC.
If using an 802.3at PoE as the power source, the lowest operating temperature is -20ºC.

When using a non-PoE switch Use a 802.3at PoE power injector (optional) to connect between the Network Camera and a non-PoE switch.
PoE Power Injector (optional)

Non-PoE Switch
NOTE: 1. The camera is only to be connected to PoE networks without routing to outside plants. 2. For PoE connection, use only UL listed I.T.E. with PoE output.
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Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below. Regarding how to obtain your IP address, please refer to Software Installation on page 15 for details.

Internet

WAN (Wide Area Network ) Router IP address : from ISP

POWER

COLLISION

1

2

3

4

5

LINK
RECEIVE PARTITION

Cable or DSL Modem

LAN (Local Area Network) Router IP address : 192.168.0.1

IP address : 192.168.0.3 Subnet mask : 255.255.255.0 Default router : 192.168.0.1

IP address : 192.168.0.2 Subnet mask : 255.255.255.0 Default router : 192.168.0.1
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is 192.168.0.3, please forward the following ports for the Network Camera on the router.

HTTP port: default is 80 RTSP port: default is 554 RTP port for video: default is 5556 RTCP port for video: default is 5557
If you have changed the port numbers on the Network page, please open the ports accordingly on your router. For information on how to forward ports on the router, please refer to your router’s user’s manual.

3. Find out the public IP address of your router provided by your ISP (Internet Service Provider). Use the public IP and the secondary HTTP port to access the Network Camera from the Internet. Please refer to Network Type on page 79 for details.

Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera. Please refer to LAN setting on page 78 for details.

Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to PPPoE on page 79 for details.

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Configure the router, virtual server or firewall, so that the router can forward any data coming into a preconfigured port number to a network camera on the private network, and allow data from the camera to be transmitted to the outside of the network over the same
path.

From

Forward to

122.146.57.120:8000 122.146.57.120:8001 …

192.168.2.10:80 192.168.2.11:80 …

When properly configured, you can access a camera behind the router using the HTTP request such as follows: http://122.146.57.120:8000
If you change the port numbers on the Network configuration page, please open the ports accordingly on your router. For example, you can open a management session with your router to configure access through the router to the camera within your local network. Please consult your network administrator for router configuration if you have troubles with the configuration.

For more information with network configuration options (such as that of streaming ports), please refer to Configuration > Network Settings. VIVOTEK also provides the automatic port forwarding feature as an NAT traversal function with the precondition that your router
must support the UPnP port forwarding feature.

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Ready to Use
1. A browser session with the Network Camera should prompt as shown below. 2. You should be able to see live video from your camera. You may also install the VSS
32-channel recording software in a deployment consisting of multiple cameras. For its installation details, please refer to its related documents.
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Accessing the Network Camera
This chapter explains how to access the Network Camera through web browsers, RTSP players, 3GPP-compatible mobile devices, and VIVOTEK recording software.
Using Web Browsers
Use the Shepherd software to access the Network Cameras on LAN. If your network environment is not a LAN, follow these steps to access the Netwotk Camera: 1. Launch your web browser (e.g., Edge, or Chrome). 2. Enter the IP address of the Network Camera in the address field. Press Enter. 3. Live video will be displayed in your web browser. 4. If it is the first time installing the VIVOTEK network camera, an information bar will prompt as
shown below. Follow the instructions to install the required plug-in on your computer.
NOTE: VLC player supports H.265/H.264/MPEG-4/MJPEG, and all audio codecs supported by VIVOTEK’s cameras.
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By default, the Network Camera is not password-protected. To prevent unauthorized access, it is highly recommended to set a password for the Network Camera. For more information about how to enable password protection, please refer to Security on page 97.
If you see a dialog box indicating that your security settings prohibit running ActiveX® Controls, please enable the ActiveX® Controls for your browser.
1. Choose Tools > Internet Options > Security > Custom Level.
2. Look for Download signed ActiveX® controls; select Enable or Prompt. Click OK.
3. Refresh your web browser, then install the ActiveX® control. Follow the instructions to complete installation.
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Tips: The onscreen Java control can malfunction under the following situations: A PC connects to different cameras that are using the same IP address (or the same camera running different firmware versions). Removing your browser cookies will solve this problem.
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Using RTSP Players
To view the streaming media using RTSP players, you can use one of the following players that support RTSP streaming.
VLC media player VLC media player 1. Launch the RTSP player. 2. ChoomsepeFgilaeb>leOPplaeyneUr RL. A URL dialog box will pop up. 3.sTtrheeampavd1Pdolrareyssetsrrefaomrm2a>t is rtsp://:<rtsp port>/<RTSP streaming access name for As most ISPs and players only allow RTSP streaming through port number 554, please set the RTSP port to 554. For more information, please refer to RTSP Streaming on page 86. For example:
rtsp://192.168.5.151:554/live1s1.sdp
4. The live video will be displayed in your player. For more information on how to configure the RTSP access name, please refer to RTSP Streaming on page 86 for details.
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Using 3GPP-compatible Mobile Devices

To view the streaming media through 3GPP-compatible mobile devices, make sure the Network Camera can be accessed over the Internet. For more information on how to set up the Network Camera over the Internet, please refer to Setup the Network Camera over the Internet on page 24.

To utilize this feature, please check the following settings on your Network Camera:

1. Because most players on 3GPP mobile phones do not support RTSP authentication, make sure the authentication mode of RTSP streaming is set to disable. For more information, please refer to RTSP Streaming on page 86.

2. As the the bandwidth on 3G networks is limited, you will not be able to use a large video size. Please set the video and audio streaming parameters as listed below. For more information, please refer to Stream settings on page 67.

Video Mode Frame size Maximum frame rate Intra frame period Video quality (Constant bit rate) Audio type (GSM-AMR)

MPEG-4 176 x 144 5 fps 1S 40kbps 12.2kbps

3. As most ISPs and players only allow RTSP streaming through port number 554, please set the RTSP port to 554. For more information, please refer to RTSP Streaming on page 86.
4. Launch the player on the 3GPP-compatible mobile devices (e.g., Real Player).
5. Type the following URL commands in the URL field. The address format is rtsp://:/<RTSP streaming access name for stream 3>. For example:

You can configure Stream #2 into the suggested stream settings as listed above for live viewing on a mobile device.
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Using VIVOTEK Recording Software

The VSS recording software allows simultaneous monitoring and video recording for multiple Network Cameras. Please install the recording software; then launch the program to add the Network Camera to the Channel list. For detailed information about how to use the recording software, please refer to the user’s manual of the software or download it from http://www.vivotek.com.
Tips: 1. If you encounter problems with displaying live view or the onscreen plug-in control, you may try
to remove the plug-ins that might have been installed on your computer. Remove the following folder: C:Program Files (x86)Camera Stream Controller. 2. If you forget the root (administrator) password for the camera, you can restore the camera defaults by pressing the reset button for longer than 5 seconds. 3. If DHCP is enabled in your network, and the camera cannot be accessed, run the Shepherd utility to search the network. If the camera has been configured with fixed IP that does not comply with your local network, you may see its default IP 169.254.x.x. If you still cannot find the camera, you can restore the camera to its factory defaults. 4. If you change your network parameters, e.g., added a connection to a LAN card, re-start the Shepherd utility.
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Main Page

This chapter explains the layout of the main page. It is composed of the following sections: VIVOTEK INC. Logo, Host Name, Camera Control Area, Configuration Area, Menu, and Live
Video Window.

VIVOTEK INC. Logo
Camera Control Area

Resize Buttons

Configuration Area Host Name

Live View Window

VIVOTEK INC. Logo Click this logo to visit the VIVOTEK website.
Host Name The host name can be customized to fit your needs. The name can be changed especially when there are many cameras in your surveillance deployment. For more information, please refer to System on page 41.
Camera Control Area Profile mode: 3 pre-configured streaming profiles are provided through here: Max. view, Recording view, Live view. Each mode features a different stream source (channel), resolution, multicast, and metadata configuration. The profiles can be configured in Configuration > Media > Media profiles. Manual Trigger: Click to enable/disable an event trigger manually. Please configure an event setting on the Application page before you enable this function. A total of 3 event configuration can be configured. For more information about event setting, please refer to page 112. If you want to hide this item on the homepage, please go to Configuration> System > Homepage Layout > General settings > Customized button to deselect the “show manual trigger button” checkbox.
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Configuration Area
Client Settings: Click this button to access the client setting page. For more information, please refer to Client Settings on page 38.
Configuration: Click this button to access the configuration page of the Network Camera. It is suggested that a password be applied to the Network Camera so that only the administrator can configure the Network Camera. For more information, please refer to Configuration on page 40.
Language: Click this button to choose a language for the user interface. Language options are available in: English, Deutsch, Español, Français, Italiano, , Português, , and . Please note that you can also change a language on the Configuration page; please refer to page 40.

Hide Button You can click the hide button to hide or display the control panel.

Resize Buttons
: Click the Auto button, the video cell will resize automatically to fit the monitor. Click 100% is to display the original homepage size. Click 50% is to resize the homepage to 50% of its original size. Click 25% is to resize the homepage to 25% of its original size.

Live Video Window

The following window is displayed when the video mode is set to H.265 or H.264:
H.265/264 Protocol and Media Options

Video Title Title and Time
Zoom Indicator

Video (TCP-AV) Video 17:08:56 2017/03/25
x4.0

Time

Video Control Buttons

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Video Title: The video title can be configured. For more information, please refer to Video Settings on page 54. H.264 or H. 265 Protocol and Media Options: The transmission protocol and media options for H.264 video streaming. For further configuration, please refer to Client Settings on page 38. Time: Display the current time. For further configuration, please refer to Media > Image > Genral settings on page 54. Title and Time: The video title and time can be stamped on the streaming video. For further configuration, please refer to Media > Image > General settings on page 58.
PTZ Panel: This Network Camera supports “digital” (e-PTZ) pan/tilt/zoom control, which allows roaming a smaller view frame within a large view frame. Global View: Click on this item to display the Global View window. The Global View window contains a full view image (the largest frame size of the captured video) and a floating frame (the viewing region of the current video stream). The floating frame allows users to control the e-PTZ function (Electronic Pan/ Tilt/Zoom). For more information about e-PTZ operation.
The viewing region of the curruent video stream
The largest frame size
Note that the PTZ buttons on the panel are not operational unless you are showing only a portion of the full image. If the live view window is displaying the full view, the PTZ buttons are not functional.
Move Instantly: If you choose to display only a portion of the total field of view, say, zoomed in on the current field of view using the Global View setting, you can select or deselect the “Move Instantly” option. Move Instantly means the process of moving from one portion to another is not shown on screen.
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Video Control Buttons: Depending on the Network Camera model and Network Camera configuration, some buttons may not be available.
Snapshot: Click this button to capture and save still images. The captured images will be displayed in a pop-up window. Right-click the image and choose Save Picture As to save it in JPEG (.jpg) or BMP (.bmp) format.
Digital Zoom: Click and uncheck “Disable digital zoom” to enable the zoom operation. The navigation screen indicates the part of the image being magnified. To control the zoom level, drag the slider bar. To move to a different area you want to magnify, drag the navigation screen.

Pause: Pause the transmission of the streaming media. The button becomes the after clicking the Pause button.

Resume button

Stop: Stop the transmission of the streaming media. Click the transmission.

Resume button to continue

Start MP4 Recording: Click this button to record video clips in MP4 file format to your computer. Press the Stop MP4 Recording button to end recording. When you exit the web browser, video recording stops accordingly. To specify the storage destination and file name, please refer to MP4 Saving Options on page 39 for details.

Volume: When the local computer.

Mute function is not activated, move the slider bar to adjust the volume on the

Mute: Turn off the volume on the local computer. The button becomes the clicking the Mute button.

Audio On button after

Full Screen: Click this button to switch to full screen mode. Press the “Esc” key to switch back to normal mode.

NOTE:
1. For a megapixel camera, it is recommended to use monitors of the 24″ size or larger, and are capable of 1600×1200 or better resolutions.
2. Below are the defaults for Audio settings: For cameras with built-in microphone: Not Muted. For cameras without built-in microphone: Muted.
To receive audio input from an external microphone, you may need to enable the audio input from Media > Audio. Refer to page 76 for more information.

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The following window is displayed when the video mode is set to MJPEG:

Video Title Title and Time
Zoom Indicator

Video (HTTP-V) Video 17:08:56 2015/03/25
x4.0

2015/03/25 17:08:56

Time

Video Control Buttons

Video Title: The video title can be configured. For more information, please refer to Media > Image on page 58. Time: Display the current time. For more information, please refer to Media > Image on page 58. Title and Time: Video title and time can be stamped on the streaming video. For more information, please refer to Media > Image on page 58. Video Control Buttons: Depending on the Network Camera model and Network Camera configuration, some buttons may not be available.
Snapshot: Click this button to capture and save still images. The captured images will be displayed in a pop-up window. Right-click the image and choose Save Picture As to save it in JPEG (.jpg) or BMP (.bmp) format.
Digital Zoom: Click and uncheck “Disable digital zoom” to enable the zoom operation. The navigation screen indicates the part of the image being magnified. To control the zoom level, drag the slider bar. To move to a different area you want to magnify, drag the navigation screen.

Start MP4 Recording: Click this button to record video clips in MP4 file format to your computer. Press the Stop MP4 Recording button to end recording. When you exit the web browser, video recording stops accordingly. To specify the storage destination and file name, please refer to MP4 Saving Options on page 39 for details.
Full Screen: Click this button to switch to full screen mode. Press the “Esc” key to switch back to normal mode.
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Client Settings
This chapter explains how to select the stream transmission mode and saving options on the local computer. When completed with the settings on this page, click Save on the page bottom to enable the settings.
H.265/H.264 Media Options
Select to stream video or audio data or both. This is enabled only when the video mode is set to H.264.
H.265/H.264 Protocol Options
H.264 Protocol Options
Depending on your network environment, there are four transmission modes of H.264 streaming: UDP unicast: This protocol allows for more real-time audio and video streams. However, network packets may be lost due to network burst traffic and images may be broken. Activate UDP connection when occasions require time-sensitive responses and the video quality is less important. Note that each unicast client connecting to the server takes up additional bandwidth and the Network Camera allows up to ten simultaneous accesses. UDP multicast: This protocol allows multicast-enabled routers to forward network packets to all clients requesting streaming media. This helps to reduce the network transmission load of the Network Camera while serving multiple clients at the same time. Note that to utilize this feature, the Network Camera must be configured to enable multicast streaming at the same time. For more information, please refer to RTSP Streaming on page 86. TCP: This protocol guarantees the complete delivery of streaming data and thus provides better video quality. The downside of this protocol is that its real-time effect is not as good as that of the UDP protocol. HTTP: This protocol allows the same quality as TCP protocol without needing to open specific ports for streaming under some network environments. Users inside a firewall can utilize this protocol to allow streaming data through.
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MP4 Saving Options

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Users can record live video as they are watching it by clicking Start MP4 Recording on the main page. Here, you can specify the storage destination and file name. Folder: Specify a storage destination on your PC for the recorded video files. The location can be changed. File name prefix: Enter the text that will be appended to the front of the video file name. A specified folder will be automatically created on your local hard disk. Add date and time suffix to the file name: Select this option to append the date and time to the end of the file name.
CLIP_20160321-180853
File name prefix Date and time suffix The format is: YYYYMMDD_HHMMSS
Local Streaming Buffer Time
In the case of encountering unsteady bandwidth, live streaming may lag and video streaming may not be very smoothly. If you enable this option, the live streaming will be stored temporarily on your PC’s cache memory for a few milli seconds before being played on the live viewing window. This will help you see the streaming more smoothly. If you enter 3,000 Millisecond, the streaming will delay for 3 seconds.

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Configuration

Click Configuration on the main page to enter the camera setting pages. Note that only Administrators can access the configuration page. Please refer to page 97 Security > User Account for how to configure access rights for different users.
Navigation Area
Configuration List
Firmware Version
Each function on the configuration list will be explained in the following sections. Navigation Area provides an instant switch among Home page (the monitoring page for live viewing), Configuration page, and multi-language selection.
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System > General settings
This section explains how to configure the basic settings for the Network Camera, such as the host name and system time. It is composed of the following two columns: System, and System Time. When finished with the settings on this page, click Save at the bottom of the page to enable the settings. System
Host name: Enter a desired name for the Network Camera. The text will be displayed at the top of the main page, and also on the view cells of the ST7501 and VSS management software. Turn off the LED indicators: If you do not want others to notice the network camera is in operation, you can select this option to turn off the LED indicators.
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System time
Keep current date and time: Select this option to preserve the current date and time of the Network Camera. The Network Camera’s internal real-time clock maintains the date and time even when the power of the system is turned off. Synchronize with computer time: Select this option to synchronize the date and time of the Network Camera with the local computer. The read-only date and time of the PC is displayed as updated. Manual: The administrator can enter the date and time manually. Note that the date and time format are [yyyy/mm/dd] and [hh:mm:ss]. Automatic: The Network Time Protocol is a protocol which synchronizes computer clocks by periodically querying an NTP Server.
NTP server: Assign the IP address or domain name of the time-server. Leaving the text box blank connects the Network Camera to the default time servers. The precondition is that the camera must have the access to the Internet. Update interval: Select to update the time using the NTP server on an hourly, daily, weekly, or monthly basis. Time zone : Select the appropriate time zone from the list. You can scroll down on the Time zone menu to find the Customize option and use the POSIX TZ variables. For example, http://www.gnu.org/software/libc/manual/html_node/TZ-Variable.html.
Here are some examples for TZ values, including the appropriate Daylight Saving Time and its dates of applicability. In North American Eastern Standard Time (EST) and Eastern Daylight Time (EDT), the normal offset from UTC is 5 hours; since this is west of the prime meridian, the sign is positive. Summer time begins on March’s second Sunday at 2:00am, and ends on November’s first Sunday at 2:00am. EST+5EDT,M3.2.0/2,M11.1.0/2 Israel Standard Time (IST) and Israel Daylight Time (IDT) are 2 hours ahead of the prime meridian in winter, springing forward an hour on March’s fourth Thursday (i.e., on the first Friday on or after March 23), and falling back on October’s last Sunday. IST- 2IDT,M3.4.4,M10.5.0
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Western Argentina Summer Time (WARST) is 3 hours behind the prime meridian all year. There is a dummy fall-back transition on December 31 at 25:00 daylight saving time (i.e., 24:00 standard time, equivalent to January 1 at 00:00 standard time), and a simultaneous springforward transition on January 1 at 00:00 standard time, so daylight saving time is in effect all year and the initial WART is a placeholder.
The format is TZ = local_timezone,date/time,date/time. Here, date is in the Mm.n.d format, where: Mm (1-12) for 12 months n (1-5) 1 for the first week and 5 for the last week in the month d (0-6) 0 for Sunday and 6 for Saturday
CST6CDT is the name of the time zone CST is the abbreviation used when DST is off 6 hours is the time difference from GMT CDT is the abbreviation used when DST is on ,M3 is the third month .2 is the second occurrence of the day in the month .0 is Sunday /2 is the time ,M11 is the eleventh month .1 is the first occurrence of the day in the month .0 is Sunday /2 is the time The minimum specifier is down to the hour.
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System > Homepage layout
This section explains how to set up your own customized homepage layout. General settings This column shows the settings of your hompage layout. You can manually select the background and font colors in Theme Options (the second tab on this page). The settings will be displayed automatically in this Preview field. The following shows the homepage using the default settings:
Hide Powered by VIVOTEK: If you check this item, such wording will be removed from the homepage. Logo graph Here you can change the logo at the top of your homepage.
Follow the steps below to upload a new logo: 1. Click Custom and the Browse field will appear. 2. Select a logo from your files. 3. Click Upload to replace the existing logo with a new one. 4. Enter a website link if necessary. 5. Click Save to enable the settings. Customized button Deselect the checkbox if you do not need the Manual trigger buttons on the main page.
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Theme Options

Here you can change the color of your homepage layout. There are three types of preset patterns for you to choose from. The new layout will simultaneously appear in the Preview filed. Click Save to enable the settings.

Font Color Background Color of the
Control Area
Font Color of the Configuration Area
Background Color of the Configuration Area

Font Color of the Video Title
Background Color of the Video Area Frame Color

Preset patterns

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Follow the steps below to set up the customed homepage: 1. Click Custom on the left column. 2. Click the field where you want to change the color on the right column.

Color Selector

Custom Pattern
3. The palette window will pop up as shown below.

2

1

3

4
4. Drag the slider bar and click on the left square to select a desired color. 5. The selected color will be displayed in the corresponding fields and in the Preview column. 6. Click Save to enable the settings.
Below are the options for system integrators or VARs. You can use the checkboxes to replace VIVOTEK’s company logo, the embedded website address or the slogan “Powered by VIVOTEK.” When done, use the Save button to complete the configuration.

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System > Logs
This section explains how to configure the Network Camera to send the system log to a remote server as backup. Log server settings
Follow the steps below to set up the remote log: 1. Select Enable remote log. 2. In the IP address text box, enter the IP address of the remote server. 2. In the port text box, enter the port number of the remote server. 3. When completed, click Save to enable the setting. You can configure the Network Camera to send the system log file to a remote server as a log backup. Before utilizing this feature, it is suggested that the user install a log-recording tool to receive system log messages from the Network Camera. An example is Kiwi Syslog Daemon. Visit http://www.kiwisyslog.com/kiwi-syslog-daemon- overview/.
System log
This column displays the system log in a chronological order. The system log is stored in the Network Camera’s buffer area and will be overwritten when reaching a certain limit.
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You can install the included VSS recording software, which provides an Event Management function group for delivering event messages via emails, GSM short messages, onscreen event panel, or to trigger an alarm, etc. For more information, refer to the VSS User Manual.

VIVOTEK Network Cameras

3G Cell phone

Internet
HTTP

Cell phone Short message

GSM Modem

PC running the Recording Software

Email

Digital output PTZ

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Access log

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Access log displays the access time and IP address of all viewers (including operators and administrators) in a chronological order. The access log is stored in the Network Camera’s buffer area and will be overwritten when reaching a certain limit.
System > Parameters
The View Parameters page lists the entire system’s parameters. If you need technical assistance, please provide the information listed on this page.

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System > Maintenance
This chapter explains how to restore the Network Camera to factory default, upgrade firmware version, etc. General settings > Upgrade firmware
This feature allows you to upgrade the firmware of your Network Camera. It takes a few minutes to complete the process. Note: Do not power off the Network Camera during the upgrade! Follow the steps below to upgrade the firmware: 1. Download the latest firmware file from the VIVOTEK website. The file is in .pkg file format. 2. Click Browse… and locate the firmware file. 3. Click Upgrade. The Network Camera starts to upgrade and will reboot automatically when the upgrade
completes. If the upgrade is successful, you will see “Reboot system now!! This connection will close”. After that, reaccess the Network Camera. The following message is displayed when the upgrade has succeeded.
Reboot system now!! This connection will close.
The following message is displayed when you have selected an incorrect firmware file.
Starting firmware upgrade… Do not power down the server during the upgrade. The server will restart automatically after the upgrade is completed. This will take about 1 – 5 minutes. Wrong PKG file format Unpack fail
General settings > Reboot
This feature allows you to reboot the Network Camera, which takes about one minute to complete. When completed, the live video page will be displayed in your browser. The following message will be displayed during the reboot process.
If the connection fails after rebooting, manually enter the IP address of the Network Camera in the address field to resume the connection.
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IMPORTANT: Through extensive use, temporary files may accumulate that disable a firmware upgrade. You can use the Clean up function in the Application > Package management window to solve this problem.
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General settings > Restore
This feature allows you to restore the Network Camera to factory default settings. Network: Select this option to retain the Network Type settings (please refer to Network Type on page 79). Daylight Saving Time: Select this option to retain the Daylight Saving Time settings (please refer to Import/Export files below on this page). Custom Language: Select this option to retain the Custom Language settings. VADP: Retain the VADP modules (3rd- party software stored on the SD card) and related settings. If none of the options is selected, all settings will be restored to factory default. The following message is displayed during the restoring process.
Import/Export files This feature allows you to Export / Update daylight saving time rules, custom language file, and configuration file.
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The following message is displayed when attempting to upload an incorrect file format.

VIVOTEK

Export language file: Click to export language strings. VIVOTEK provides nine languages: English, Deutsch, Español, Français, Italiano, , Português, , and .
Update custom language file: Click Browse… and specify your own custom language file to upload.
Export configuration file: Click to export all parameters for the device and user-defined scripts.
Update configuration file: Click Browse… to update a configuration file. Please note that the model and firmware version of the device should be the same as the configuration file. If you have set up a fixed IP or other special settings for your device, it is not suggested to update a configuration file.
Export server staus report: Click to export the current server status report, such as time, logs, parameters, process status, memory status, file system status, network status, kernel message … and so on.
Tips: If a firmware upgrade is accidentally disrupted, say, by a power outage, you still have a last resort method to restore normal operation. See the following for how to bring the camera back to work:
Applicable scenario: (a) Power disconnected during firmware upgrade. (b) Unknown reason causing abnormal LED status, and a Restore cannot recover normal working
condition.
You can use the following methods to activate the camera with its backup firmware: (a) Press and hold down the reset button for at least one minute. (b) Power on the camera until the Red LED blinks rapidly. (c) After boot up, the firmware should return to the previous version before the camera hanged. (The
procedure should take 5 to 10 minutes, longer than the normal boot-up process). When tthis process is completed, the LED status should return to normal.

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Media > Image
This section explains how to configure the image settings of the Network Camera. It is composed of the following four columns: General settings, Picture settings, Exposure, Focus, and Privacy mask. The Focus window is available only for models that come with motorized lens.
General settings

Video title
Show_timestamp_and video_title_in_video_and_snapshots: Enter a name that will be displayed on the title bar of the live video as the picture shown below. A zoom indicator will be displayed on the Home page when you zoom in/out on the live viewing window as shown below. You may zoom in/ out on the image by scrolling the mouse wheel inside the live viewing window, and the maximum zoom in will be up to 12 times.

Video Title Title and Time

Video 17:08:56 2017/7/09

2017/7/09 17:08:56

Zoom In Zoom Out

Zoom Factor

X2.1

Position of timestamp and video title on image: Select to display time stamp and video title on the top or at the bottom of the video stream. Timestamp and video title font size: Select the font size for the time stamp and title. Video font (.ttf): You can select a True Type font file for the display of textual messages on video. Color: Select to display color or black/white video streams. Power line frequency: Set the power line frequency consistent with local utility settings to eliminate image flickering associated with fluorescent lights. Note that after the power line frequency is changed, you must disconnect and reconnect the power cord of the Network Camera in order for the new setting to take effect.
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Video orientation: Flip – vertically reflect the display of the live video; Mirror – horizontally reflect the display of the live video. Select both options if the Network Camera is installed upside-down (e.g., on the ceiling) to correct the image orientation. Please note that if you have preset locations, those locations will be cleared after flip/mirror setting.
Day/Night Settings
Switch to B/W in night mode Select this to enable the Network Camera to automatically switch to Black/White during night mode. IR cut filter With a removable IR-cut filter, this Network Camera can automatically remove the filter to let Infrared light pass into the sensor during low light conditions. Auto mode (The Day/Night Exposure Profile will not be available if Auto mode is selected)
The Network Camera automatically removes the filter by judging the level of ambient light. Day mode
In day mode, the Network Camera switches on the IR cut filter at all times to block infrared light from reaching the sensor so that the colors will not be distorted. Night mode In night mode, the Network Camera switches off the IR cut filter at all times for the sensor to accept infrared light, thus helping to improve low light sensitivity.
Sensitivity of IR cut filter Tune the responsiveness of the IR filter to lighting conditions as Low, Normal, or High. When completed with the settings on this page, click Save to enable the settings.
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IR control
Turn on built-in IR illuminator in night mode Select this to turn on the camera’s onboard IR illuminator when the camera detects low light condition and enters the night mode.

Smart IR
Anti-overexposure: When enabled, the camera automatically adjusts the IR projection to adjacent objects in order to avoid over-exposure in the night mode.

The Smart IR function is more beneficial when the spot of intrusions or an object of your interest is close to the lens and the IR lights. For example, if an intruder has a chance of getting near the
range of 3 meters, Smart IR can effectively reduce the over-exposure. For a surveillance area at a greater distance, e.g., 5 meters or farther away, the Smart IR function may not bring as significant benefits as in close range.

Smart IR disabled; distance: 5M

Smart IR enabled; distance: 5M

Smart IR disabled; distance: 3M

Smart IR enabled; distance: 3M

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Tips:
If there is an object in close proximity, the IR lights reflected back from it can mislead the Smart IR’s calculation of light level. To solve this problem, you can place an “Exposure Exclude” window on an unavoidable object in the Exposure setting window. See page 61 for how to do it.
You can also configure the “Exposure Exclude” window in a night mode “Profile” setting so that your day time setting is not affected.

VIVOTEK

Exclude

x

Exclude

x

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Image settings On this page, you can tune the White balance and Image adjustment.
Sensor mode: By default, the firmware adopts the Panorama mode and tries its best to stitch the imaging results to form a coherent 180º panoramic view. If you select the Regional mode, the firmware will ignore the incoherence among images and display 4 regional views according to their separate lighting conditions. White balance: Adjust the value for the best color temperature. You may follow the steps below to adjust the white balance to the best color temperature. 1. Place a sheet of paper of white or cooler-color temperature color, such as blue, in front of the
lens, then allow the Network Camera to automatically adjust the color temperature. 2. Click the On button to Fix current value and confirm the setting while the white balance is being
measured. You may also manually tune the color temperature by pulling the RGain and BGain slide bars. You can select the Snow mode to better find the balance in snowy areas or shaded environment,
which tend to have higher white balance color temperature. In which case, users used to have problems with white balance tuning.
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Image Adjustment Brightness: Adjust the image brightness level, which ranges from 0% to 100%.
Contrast: Adjust the image contrast level, which ranges from 0% to 100%.
Saturation: Adjust the image saturation level, which ranges from 0% to 100%.
Sharpness: Adjust the image sharpness level, which ranges from 0% to 100%.
Gamma curve: Adjust the image sharpness level, which ranges from 0 to 0.45. You may let firmware Optimize your display or select a value to change the preferred level of Gamma correction towards higher contrast or towards the higher luminance for detailed expression for both the dark and lighted areas of an image. This option is disabled when the WDR feature is enabled.
Defog: Defog helps improve the visibility quality of captured image in poor weather conditions such as smog, fog, or smoke.
Highlight mask Strong light sources will be masked from the scene, and the image contrast will be strengthened.
This function is useful to prevent the spot-light effects in a high dynamic scene.
False color may be observed around the edges of strong light sources.
Noise reduction Enable noise reduction: Check to enable noise reduction in order to reduce noises and flickers
in image. This applies to the onboard 3D Noise Reduction feature. Use the pull-down menu to adjust the reduction strength. Note that applying this function to the video channel will consume system computing power.
3D Noise Reduction is mostly applied in low-light conditions. When enabled in a low-light condition with fast moving objects, trails of after-images may occur. You may then select a lower strength level or disable the function.
Note that the Preview button has been cancelled, all changes made to image settings is directly shown on screen. You can click Restore to recall the original settings without incorporating the changes. When completed with the settings on this page, click Save to enable the setting. You can also click on Profile mode to adjust all settings above in a tabbed window for special lighting conditions.
Enable to apply these settings at: Select the mode this profile to apply to: Day mode, Night mode, or Schedule mode. Please manually enter a range of time if you choose Schedule mode. Then check Save to take effect. Scene mode: deblur When enabled, shutter time will be fixed to 1/120 second to reduce image smear. This feature
is designed to apply with human movement at the pace of 1.4~2.2m/s. The deblur function is related to Motion detection where motion-alerted pixels need to be suppressed in order to increase the accuracy of motion detection. In certain conditions, shadows or light changes can all cause false alarms in motion detection.
The deblur function uses the same detection window as that of the Motion detection.
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Exposure On this page, you can configure the Exposure measurement window, Exposure level, Exposure mode, Exposure time, Gain control, and Day/Night mode settings. You can configure two sets of Exposure settings: one for normal situations, the other for special situations, such as the day/night/ schedule mode.
Measurement Window: This function allows users to configure measurement window(s) for low light compensation. For example, where low-light objects are posed against an extremely bright background. You may want to exclude the bright sunlight shining through a building’s corridor. Full view: System calculates the full range of view and provides appropriate light compensation. Custom: This option allows you to manually add customized windows as inclusive or exclusive
regions. A total of 10 windows can be configured. Please refer to the next page for detailed illustration.
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The inclusive window refers to the “weighted window”; the exclusive window refers to “ignored window”. It adopts the weighted averages method to calculate the value. The inclusive windows have a higher priority. You can overlap these windows, and, if you place an exclusive window within a larger inclusive window, the exclusive part of the overlapped windows will be deducted from the inclusive window. An exposure value will then be calculated out of the remaining of the inclusive window.

Include Exclude

Include Exclude

Weighted region Ignored region

BLC (Back Light Compensation): This option will automatically add a “weighted region” in the middle of the window and give the necessary light compensation.
HLC: (Highlight Compensation). Firmware detects strong light sources and compensates on affected spots to enhance the overall image quality. For example, the HLC helps reduce the glares produced by spotlights or headlights.
Exposure control: Exposure level: You can manually configure the Exposure level, which ranges from -0.7 to
+0.7 (dark to bright). You can click and drag the semi-circular pointers on the Exposure time and Gain control slide bars to specify a range of shutter time and Gain control values within which the camera can automatically tune to an optimal imaging result. You may prefer a shorter shutter time to better capture moving objects, while a faster shutter reduces light and needs to be compensated by electrical brightness gains.
Flickerless: Fixed iris models can encounter image rolling band issues when operating under incongrous power line frequency with fluorescent lights. To solve the problem, the Flickerless mode can limit the exposure time to 1/120 ~ 1/5 second. For the Auto iris models, when the exposure time is limited to 1/120 ~1/5 second, iris size is automatically adjusted, and that the image brightness is appropriately adjusted. Although the chance is rare, for Fixed iris models, when the exposure time is limited to 1/120 ~ 1/5 second, they may encounter image overexposure. If the Flickerless option is selected, and users discover over-exposure from the live view, they can disable the Flickerless option.
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AE Speed Adjustment: This function applies when you need to monitor fast changing lighting conditions. For example, the camera may need to monitor a highway lane or entrance of a parking area at night where cars passing by with their lights on can bring fast changes in light levels. The same applies if the camera is installed on a vehicle, and when it needs to adapt to fast changes of light when entering and leaving a tunnel.
WDR Pro: This refers to the Wide Dynamic Range function that enables the camera to capture details in a high contrast environment. Use the checkbox to enable the function, and use the slide bar to select the strength of the WDR Pro functionality, depending on the lighting condition at the installation site. You can select a higher effect when the contrast is high (between the shaded area and the light behind the objects).
Enable WDR enhanced: This function allows users to identify more image details with an extreme contrast from an object of interest with one shadowed side against a bright background, e.g., an entrance. You may select the Enable WDR enhanced checkbox, and then adjust the strength (low, medium, high) to reach the best image quality.
You can click Restore to recall the original settings without incorporating the changes. When completed with the settings on this page, click Save to enable the settings. If you want to configure another sensor setting for day/night/schedule mode, please click Profile to open the Profile of exposure settings page as shown below. Activated period: Select the mode this profile to apply to: Day mode, Night mode, or Schedule mode. Please manually enter a range of time if you choose Schedule mode. Then check Save for the configuration to take effect. The Profile mode is not available if the Day/Night settings for the IR cut filter is configured into the Auto mode. The option is in Media > Image General settings > IR cut filter.
Please follow the steps below to configure a profile: 1. Select the Profile mode tab. 2. Select the applicable mode: Night mode or Schedule mode. Please manually enter a range of
time if you choose the Schedule mode. 3. Configure Exposure control settings in the folowing columns. Please refer to previous dicussions
for detailed information. 4. Click Save to enable the setting and click Close to exit the page.
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VIVOTEK Privacy mask Click Privacy Mask to open the settings page. On this page, you can block out sensitive zones to address privacy concerns.
4x
To configure privacy mask windows, 1. Click New to add a new window. 2. You can use 4 mouse clicks to create a new masking window. 3. Enter a Window Name and click Save to enable the setting. 4. Click on the Enable privacy mask checkbox to enable this function.
NOTE: Up to 5 privacy mask windows can be configured on the same screen. If you want to delete the privacy mask window, please click the `x’ mark on the side of window
name.
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VIVOTEK Pixel Calculator Click the Add button at the lower screen to create a pixel calculator window. Place your cursor on the window to move it to an area of your interest, and change the size of window to fit the area of interest. Once they are drawn, the numbers of pixels on the sides of windows will appear. This allows you to calculate if your current configuration fulfills a requirement, for instance, for recognizing the faces of persons passing through a location. A facial recognition usually requires around 130 pixels per meter or higher. The pixels thus calculated are listed at the lower screen on a per-stream basis depending on the frame size you configured for each video stream.
1
2
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VIVOTEK Take the following into consideration when using this feature: 1. Operational requirement: Identify a human or a human face. 2. Why human face? There are less variances in the size of a face than that for limbs and body.
Human face is normally 16cm wide. 3. The recommended pixel number is, 40 to 80 for facial identification; or 100 pixels per foot
(30.48cm) 3-1. One example is a human face in retail. 3-2. Another example is a doorway:
If the requirement is 100 pixels per foot, to detect a person passing through a door, the camera will have to cover 700 pixels throughout the length of a doorway. This application aims to identify a subject passing through a specific area. 4. Other factors may include that a person will move in your area of interest: The face may not always face the camera. 5. Details can be affected by weak lighting or the view angle. Therefore, higher the pixels, higher the chance you can identify the subject. 6. The pixel calculator visual tool looks like the following.
1
2
With the visual tool, you can estimate a coverage area, the distance from the subject, and place a ruler or an object of known size. You can then draw a calculator frame to cover the subject of your interest. The calculated numbers will be listed at the lower screen. You will then understand if the current setting fulfills your requests for the number of pixels.
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VIVOTEK Lens alignment The system default is 10 meters. The configurable range is 3 to 20 meters. Because the FOVs of the juxtaposed lenses are slightly overlapped, and the stitching of these FOVs is coordinated with the distance to your point of interest in scene. Use the slide bar to select the distance between your spot of interest and your camera to acquire an optimal stitched- up image. The Auto alignment option allows an automated stitching of the images from the dual lens. Judging from the images currently acquired, the Auto alignment will perform to come up with the best stitched-up image. The process will take about 1 second. It is highly recommended not to have moving objects in the scene when performing this function.
Use the Save button to preserve your stitch settings, or click the Restore button to return the previous settings result. If you have a scene of your interest at a different distance, tune the distance bar, and then perform the Auto alignment function.
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Media > Video
Stream settings

VIVOTEK

This Network Camera supports multiple streams with frame sizes ranging from 640 x 256 to 4864 x 1632 pixels.
Stream 1: The default frame size for Stream 2 is set to the 4864 x 1632. Stream 2: The default frame size for Stream 2 is set to the 2432 x 816. Stream 3: The default frame size for Stream 3 is set to the 1216 x 416.

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VIVOTEK Click the stream item to display the detailed information. The maximum frame size will follow your settings in the above Viewing Window sections.
This Network Camera offers real-time H.265, H.264 and MJPEG compression standards (Triple Codec) for real-time viewing. If the H.265 or H.264 mode is selected, the video is streamed via RTSP protocol. There are several parameters through which you can adjust the video performance:
Frame size You can set up different video resolutions for different viewing devices. For example, set a smaller frame size and lower bit rate for remote viewing on mobile phones and a larger video size and a higher bit rate for live viewing on web browsers, or recording the stream to an NVR. Note that a larger frame size takes up more bandwidth.
Maximum frame rate This limits the maximum refresh frame rate per second. Set the frame rate higher for smoother video quality and for recognizing moving objects in the field of view. If the power line frequency is set to 50Hz , the frame rates are selectable at 1fps to 25fps. If the power line frequency is set to 60Hz, the frame rates are selectable at 1fps to 30fps. You can also select Customize and manually enter a value.
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Intra frame period Determine how often for firmware to plant an I frame. The shorter the duration, the more likely you will get better video quality, but at the cost of higher network bandwidth consumption. Select the intra frame period from the following durations: 1/4 second, 1/2 second, 1 second, 2 seconds, 3 seconds, and 4 seconds.
Smart stream III Dynamic Intra frame period
High quality motion codecs, such as H.265 or H.264, utilize the redundancies between video frames to deliver video streams at a balance of quality and bit rate.
The encoding parameters are summarized and illustrated below. The I-frames are completely self-referential and they are largest in size. The P-frames are predicted frames. The encoder refers to the previous I- or P-frames for redundant image information.
H.264/265 Frame Types

P I P PP P P P P I P PP P P P P I
By dynamically prolonging the intervals for I-frames insertion to up to 10 seconds, the bit rates required for streaming a video can be tremendously reduced. When streaming a video of a static scene, the Dynamic Intra frame feature can save up to 53% of bandwidth. The amount of bandwidth thus saved is also determined by the activities in the field of view. If activities occur in the scene, firmware automatically shortens the I-frame insertion intervals in order to maintain image quality. In the low light or night conditions, the P-frames can have a larger size due to the noises, and hence the bandwidth saving effect is also reduced.
Streaming a typical 2MP scene normally requires 3~4Mb/s of bandwidth. With the Dynamic Intra frame function, the bandwidth for streaming a medium-traffic scene can be reduced to 2~3Mb/s, and during the no-traffic period of time, down to 500kb/s.

P I P PP P P P P P P PP P P P P PP P P I

Static scene

Dynamic Intra Frame w/ static scenes

P I P PP P P P P I P PP P P P P I P P P

Activities

Dynamic Intra Frame w/ activities in scenes
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VIVOTEK With the H.265 codec in an optimal scenario and when Dynamic Intra frame is combined with the Smart Stream function, an 80% of bandwidth saving can be achieved compared with using H.264 without enabling these bandwidth- saving features.
Smart FPS In a static scene, the algorithm re-encodes old frames when no motions occur in scene. When motions occur, the encoding returns to normal to deliver real-time streaming.
f1 f1 f1 f1 f5 f5 f5 f5 f9
f1 f1 f1 f1 f5 f5 f5 f5 f9
Motions Occur.
f1 f1 f3 f4 f5 f6 f7 f8 f9
By queuing and re-encoding the old frames from a static scene, both the computing efforts and the size of P frames are reduced. It is beneficial for keeping up with the frame rate requirements. A default frame difference threshold, 2%, is embedded in firmware for returning from Smart FPS to normal encoding when motions occur.
NOTE: Comparing with Smart Stream II, Smart Stream III has two more configurable options: Smart Q, and Smart FPS.
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Smart codec effectively reduces the quality of the whole or the non-interested areas on a screen and therefore reduces the bandwidth consumed. You can manually specify the video quality for the foreground and the background areas. Slide bar to the right – higher quality in the ROI areas Slide bar to the left – higher quality in the non-ROI areas.
Select an operation mode if Smart codec is preferred. – Auto tracking: The Auto mode configures the whole screen into the non-interested
area. The video quality of part of the screen returns to normal when one or more objects move in that area. The remainder of the screen where there are no moving objects (no pixel changes) will still be transmitted in low-quality format. – Manual: The Manual mode allows you to configure 3 ROI windows (Region of Interest, with Foreground quality) on the screen. Areas not included in any ROI windows will be considered as the non-interested areas. The details in the ROI areas will be transmitted in a higher-quality video format. As illustrated below, the upper screen may contain little details of your interest, while the sidewalk on the lower screen is included in an ROI window.
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As the result, the lower screen is constantly displayed in high details, while the upper half is transmitted using a lower-quality format. Although the upper half is transmitted using a lower quality format, you still have an awareness of what is happening on the whole screen.

non-ROI: lower-quality
ROI: higher-quality
– Hybrid: The major difference between the “Manual” mode and the “Hybrid” mode is that: In the “Hybrid” mode, any objects entering the non-interested area will restore the video quality of the moving objects and the area around them. The video quality of the associated non-interested area is immediately restored to normal to cover the moving objects. In the “Manual” mode, the non- interested area is always transmitted using a low-quality format regardless of the activities inside.
– Quality priority: Use the slide bar to tune the quality contrast between the ROI and non-interested areas. The farther the slide bar button is to the right, the higher the image quality of the ROI areas. On the contrary, the farther the slide bar button to the left, the higher the image quality of the non-interested area. In this way, you may set up an ROI window as a privacy mask by covering a protected area using an ROI window, while the remaining screen become the non-interested area. You may then configure the non- interested area to have a high image quality, or vice versa.
You should also select the Maximum bit rate from the pull-down menu as the threshold to contain the bandwidth consumption for both the high- and lowquality video sections in a smart stream.
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Bit rate control Constrained bit rate:
A complex scene generally produces a larger file size, meaning that higher bandwidth will be needed for data transmission. The bandwidth utilization is configurable to match a selected level, resulting in mutable video quality performance. The bit rates are selectable at the following rates: 20/30/40/50/64/128/256/512/768Kbps, 1/2/3/4/6/8/10/12/14/16/18/20/24/28/32/36/40Mbps. You can also select Customize and manually enter a value up to 40Mbps. · – Target quality: Select a desired quality ranging from Medium to Excellent. – Maximum bit rate: select a bit rate from the pull-down menu. The bit rate ranges from 20kbps to a maximum of 40Mbps. The bit rate then becomes the Average or Upper bound bit rate number. The Network Camera will strive to deliver video streams around or within the bit rate limitation you impose. – Policy: If Frame Rate Priority is selected, the Network Camera will try to maintain the frame rate per second performance, while the image quality will be compromised. If Image quality priority is selected, the Network Camera may drop some video frames in order to maintain image quality.
Smart Q: Select ON or OFF to enable or disable the feature. Smart Q is scene- aware. The Smart Q reduces frame size and bit rate consumption through the following:
Dynamically adjusting the image quality for scenes in different luminosities, and hence reduces the occurrence of noises in low light frames. Less noises means less of the bandwidth consumed.
Endorsing different qualities for the I frames and P frames, and hence reduces the frame size. The higher the quality of the I frame, the larger the GOP (Group of Pictures). More block skips will occur and more P frames will be included in the GOP, and therefore the bit rate consumption is reduced.
Dividing a single frame into different sections, and giving these sections different quality values. For example, a highly complex image section (high frequency area), such as an area with dense vegetation, screen windows, or repeated patterns (wall paper), can be given a lower quality value. For a highly complex area, having a lower quality value actually poses little effects on human eyes.
High quality is unnecessary in no motion area, especially in low light, high noises, and high frequency scenes. Unnecessary quality is unrecognized by human eyes and wastes the bit rate. The quality areas in a scene are determined by the SoC encoder.
The Smart Q streaming can save up to 50% to 80% of bandwidth in different illumination conditions while keeping the same imaging quality. These numbers come from the comparision between Smart Stream II and Smart Stream III streamings.
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Fixed quality: On the other hand, if Fixed quality is selected, all frames are transmitted with the same quality; bandwidth utilization is therefore unpredictable. The video quality can be adjusted to the following settings: Medium, Standard, Good, Detailed, and Excellent. You can also select Customize and manually enter a value. Maximum bit rate: With the guaranteed image quality, you might still want to place a bit rate limitation to control the size of video streams for bandwidth and storage concerns. The configurable bit rate starts from 1Mbps to 40Mbps. The Maximum bit rate setting in the Fixed quality configuration can ensure a reasonable and limited use of network bandwidth. For example, in low light conditions where a Fixed quality setting is applied, video packet sizes can tremendously increase when noises are produced with electrical gains. You may also manually enter a bit rate number by selecting the Customized option.
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If the MJPEG mode is selected, the Network Camera sends consecutive JPEG images to the client, producing a moving effect similar to a filmstrip. Every single JPEG image transmitted guarantees the same image quality, which in turn comes at the expense of variable bandwidth usage. Because the media contents are a combination of JPEG images, no audio data is transmitted to the client. There are three parameters provided in MJPEG mode to control the video performance:
Frame size You can set up different video resolution for different viewing devices. For example, set a smaller frame size and lower bit rate for remote viewing on mobile phones and a larger video size and a higher bit rate for live viewing on web browsers. Note that a larger frame size takes up more bandwidth.
Maximum frame rate This limits the maximum refresh frame rate per second. Set the frame rate higher for smoother video quality. If the power line frequency is set to 50Hz (at the 5MP resolution), the frame rates are selectable at 1/2/3/5/8/9/10/12/15/20/24/25fps. If the power line frequency is set to 60Hz, the frame rates are selectable at 1/2/3/5/8/9/10/12/15/20/24/25fps. You can also select Customize and manually enter a value. The frame rate will decrease if you select a higher resolution.
Video quality Refer to the previous page setting an average or upper bound threshold for controlling the bandwidth consumed for transmitting motion jpegs. The configuration method is identical to that for H.264.
For Constant Bit Rate and other settings, refer to the previous page for details.
NOTE: Video quality and fixed quality refers to the compression rate, so a lower value will produce higher
quality. Converting high-quality video may significantly increase the CPU loading, and you may encounter
streaming disconnection or video loss while capturing a complicated scene. In the event of occurance, we suggest you customize a lower video resolution or reduce the frame rate to obtain smooth video.
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Media > Audio
Audio Settings
Mute: Select this option to disable audio transmission from the Network Camera to all clients. Note that if muted, no audio data will be transmitted even if audio transmission is enabled on the Client Settings page. In that case, the following message is displayed:
External microphone input: Select the gain of the external audio input according to ambient conditions. Adjust the gain from +21 db (most sensitive) or -33 db (least sensitive). Audio type: Select audio codec and the sampling bit rate . AAC support is fully adopted in contemporary listening devices, for talk, 32 (AAC)/64 (MP3) kbps
is a good standard setting for most purposes. G.711 also provides good sound quality and requires about 64Kbps. Select pcmu (-Law) or
pcma (A-Law) mode. G.726 is a speech codec standard covering voice transmission at rates of 16, 24, 32, and 40kbit/
s. When completed with the settings on this page, click Save to enable the settings.
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Media profiles
You can configure a different video stream for each of the 3 default profiles, Max. view, Recording, Live view, and App. The related video stream information will display, including stream number, resolution, codec used, frame rate, etc. The Multicast port number, and address for video, audio, and Metadata configuration will also be listed.
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Network > General settings
This section explains how to configure a wired network connection for the Network Camera. Network Type
LAN Select this option when the Network Camera is deployed on a local area network (LAN) and is intended to be accessed by local computers. The default setting for the Network Type is LAN. Please rememer to click on the Save button when you complete the Network setting. Get IP address automatically: Select this option to obtain an available dynamic IP address assigned by the DHCP server each time the camera is connected to the LAN. Use fixed IP address: Select this option to manually assign a static IP address to the Network Camera.
1. You can make use of VIVOTEK Installation Wizard 2 on the software CD to easily set up the Network Camera on LAN. Please refer to Software Installation on page 15 for details.
2. Enter the Static IP, Subnet mask, Default router, and Primary DNS provided by your ISP or network administrator.
Subnet mask: This is used to determine if the destination is in the same subnet. The default value is “255.255.255.0”. Default router: This is the gateway used to forward frames to destinations in a different subnet. Invalid router setting will disable the transmission to destinations across different subnets.
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Primary DNS: The primary domain name server that translates hostnames into IP addresses. Secondary DNS: Secondary domain name server that backups the Primary DNS. Primary WINS server: The primary WINS server that maintains the database of computer names and IP addresses. Secondary WINS server: The secondary WINS server that maintains the database of computer names and IP addresses. Enable UPnP presentation: Select this option to enable UPnPTM presentation for your Network Camera so that whenever a Network Camera is presented to the LAN, the shortcuts to connected Network Cameras will be listed in My Network Places. You can click the shortcut to link to the web browser. Currently, UPnPTM is supported by Windows XP or later. Note that to utilize this feature, please make sure the UPnPTM component is installed on your computer.
Mega-pixel Network Camera (192.168.5.151)
Enable UPnP port forwarding: To access the Network Camera from the Internet, select this option to allow the Network Camera to open ports automatically on the router so that video streams can be sent out from a LAN. To utilize of this feature, make sure that your router supports UPnPTM and it is activated. PPPoE (Point-to-point over Ethernet) Select this option to configure your Network Camera to make it accessible from anywhere as long as there is an Internet connection. Note that to utilize this feature, it requires an account provided by your ISP. Follow the steps below to acquire your Network Camera’s public IP address. 1. Set up the Network Camera on the LAN. 2. Go to Configuration > Event > Event settings > Add server (please refer to Add server on page
117) to add a new email or FTP server. 3. Go to Configuration > Event > Event settings > Add media (please refer to Add media on page
125). Select System log so that you will receive the system log in TXT file format which contains the Network Camera’s public IP address in your email or on the FTP server. 4. Go to Configuration > Network > General settings > Network type. Select PPPoE and enter the user name and password provided by your ISP. Click Save to enable the setting.
5. The Network Camera will reboot. 6. Disconnect the power to the Network Camera; remove it from the LAN environment.
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NOTE: If the default ports are already used by other devices connected to the same router, the Network
Camera will select other ports for the Network Camera. If UPnPTM is not supported by your router, you will see the following message:
Error: Router does not support UPnP port forwarding. Steps to enable the UPnPTM user interface on your computer:
Note that you must log on to the computer as a system administrator to install the UPnPTM components. 1. Go to Start, click Control Panel, then click Add or Remove Programs.
2. In the Add or Remove Programs dialog box, click Add/Remove Windows Components.
3. In the Windows Components Wizard dialog box, select Networking Services and click Details.
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4. In the Networking Services dialog box, select Universal Plug and Play and click OK.

5. Click Next in the following window.

6. Click Finish. UPnPTM is enabled.
How does UPnPTM work? UPnPTM networking technology provides automatic IP configuration and dynamic discovery of devices added to a network. Services and capabilities offered by networked devices, such as printing and file sharing, are available among each other without the need for cumbersome network configuration. In the case of Network Cameras, you will see Network Camera shortcuts under My Network Places.

Enabling UPnP port forwarding allows the Network Camera to open a secondary HTTP port on the router-not HTTP port-meaning that you have to add the secondary HTTP port number to the
Network Camera’s public address in order to access the Network Camera from the Internet. For
example, when the HTTP port is set to 80 and the secondary HTTP port is set to 8080, refer to
the list below for the Network Camera’s IP address.

From the Internet http://203.67.124.123:8080

In LAN
http://192.168.4.160 or http://192.168.4.160:8080

If the PPPoE settings are incorrectly configured or the Internet access is not working, restore the Network Camera to factory default; please refer to Restore on page 52 for details. After the
Network Camera is reset to factory default, it will be accessible on the LAN.

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Enable IPv6 Select this option and click Save to enable IPv6 settings. Please note that this only works if your network environment and hardware equipment support IPv6. The browser should be Microsoft® Internet Explorer 6.5, Mozilla Firefox 3.0 or above.
When IPv6 is enabled, by default, the network camera will listen to router advertisements and be assigned with a link-local IPv6 address accordingly. IPv6 Information: Click this button to obtain the IPv6 information as shown below.
If your IPv6 settings are successful, the IPv6 address list will be listed in the pop-up window. The IPv6 address will be displayed as follows: Refers to Ethernet
Link-global IPv6 address/network mask Link-local IPv6 address/network mask
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Please follow the steps below to link to an IPv6 address: 1. Open your web browser. 2. Enter the link-global or link-local IPv6 address in the address bar of your web browser. 3. The format should be:
http://[2001:0c08:2500:0002:0202:d1ff:fe04:65f4]/
IPv6 address
4. Press Enter on the keyboard or click Refresh button to refresh the webpage. For example:

NOTE:
If you have a Secondary HTTP port (the default value is 8080), you can also link to the webpage using the following address format: (Please refer to HTTP streaming on page 85 for detailed information.)

http://[2001:0c08:2500:0002:0202:d1ff:fe04:65f4]/:8080

IPv6 address

Secondary HTTP port

If you choose PPPoE as the Network Type, the [PPP0 address] will be displayed in the IPv6 information column as shown below.

Manually setup the IP address: Select this option to manually set up IPv6 settings if your network environment does not have DHCPv6 server and router advertisements-enabled routers. If you check this item, the following blanks will be displayed for you to enter the corresponding information:
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Network > Streaming protocols
HTTP streaming To utilize HTTP authentication, make sure that your have set a password for the Network Camera first; please refer to Security > User account on page 97 for details.
Authentication: Depending on your network security requirements, the Network Camera provides two types of security settings for an HTTP transaction: basic and digest. If basic authentication is selected, the password is sent in plain text format and there can be potential risks of being intercepted. If digest authentication is selected, user credentials are encrypted using MD5 algorithm and thus provide better protection against unauthorized accesses. HTTP port / Secondary HTTP port: By default, the HTTP port is set to 80 and the secondary HTTP port is set to 8080. They can also be assigned to another port number between 1025 and 65535. If the ports are incorrectly assigned, the following warning messages will be displayed:
To access the Network Camera on the LAN, both the HTTP port and secondary HTTP port can be used to access the Network Camera. For example, when the HTTP port is set to 80 and the secondary HTTP port is set to 8080, refer to the list below for the Network Camera’s IP address.
On the LAN http://192.168.4.160 or http://192.168.4.160:8080 Access name for stream 1 ~ 4: This Network camera supports multiple streams simultaneously. The access name is used to identify different video streams. Users can click Media > Video > Stream settings to set up the video quality of linked streams. For more information about how to set up the video quality, please refer to Stream settings on page 67. When using Mozilla Firefox to access the Network Camera and the video mode is set to JPEG, users will receive video comprised of continuous JPEG images. This technology, known as “server push”, allows the Network Camera to feed live pictures to Mozilla Firefox.
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VIVOTEK URL command — http://:/<access name for stream 1, 2> For example, when the Access name for stream 2 is set to video1s2.mjpg:

1. Launch a browser. 2. Type the above URL command in the address bar. Press Enter. 3. The JPEG images will be displayed in your web browser.
   http://192.168.5.151/video1s2.mjpg
   RTSP Streaming To utilize RTSP streaming authentication, make sure that you have set a password for controlling the access to video stream first. Please refer to Security > User account on page 97 for details.
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Authentication: Depending on your network security requirements, the Network Camera provides three types of security settings for streaming via RTSP protocol: disable, basic, and digest.

If basic authentication is selected, the password is sent in plain text format, but there can be

potential risks of it being intercepted. If digest authentication is selected, user credentials are

encrypted using MD5 algorithm, thus providing better protection against unauthorized access.

The availability of the RTSP streaming for the three authentication modes is listed in the following

table:

VLC

Disable

O

Basic

O

Digest

X

Access name for Channel # and stream #: This Network camera supports multiple streams simultaneously. The access name is used to differentiate the streaming source. If you want to use an RTSP player to access the Network Camera, you HAVE TO set the video
mode to H.265 or 264 and use the following RTSP URL command to request transmission of the
streaming data.
rtsp://:/<access name for stream1 ~ 4> For example, when the access name for stream 1 is set to live1s1.sdp: 1. Launch an RTSP player.
2. Choose File > Open URL. A URL dialog box will pop up.
3. Type the above URL command in the address field. 4. The live video will be displayed in your player as shown
below.

rtsp://192.168.5.151:554/live1s1.sdp

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VIVOTEK RTSP port /RTP port for video, audio/ RTCP port for video, audio RTSP (Real-Time Streaming Protocol) controls the delivery of streaming media. By default, the port number is set to 554. The RTP (Real-time Transport Protocol) is used to deliver video and audio data to the clients. By default, the RTP port for video is set to 5556 and the RTP port for audio is set to 5558. The RTCP (Real-time Transport Control Protocol) allows the Network Camera to transmit the data by monitoring the Internet traffic volume. By default, the RTCP port for video is set to 5557 and the RTCP port for audio is set to 5559. The ports can be changed to values between 1025 and 65535. The RTP port must be an even number and the RTCP port is the RTP port number plus one, and thus is always an odd number. When the RTP port changes, the RTCP port will change accordingly. If the RTP ports are incorrectly assigned, the following warning message will be displayed:
Multicast settings for stream #1 ~ #3: Click the items to display the detailed configuration information. Select the Always multicast option to enable multicast for streams #1 ~ #3.
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Unicast video transmission delivers a stream through point-to-point transmission; multicast, on the other hand, sends a stream to the multicast group address and allows multiple clients to acquire the stream at the same time by requesting a copy from the multicast group address. Therefore, enabling multicast can effectively save Internet bandwith.
The ports can be changed to values between 1025 and 65535. The multicast RTP port must be an even number and the multicast RTCP port number is the multicast RTP port number plus one, and thus is always odd. When the multicast RTP port changes, the multicast RTCP port will change accordingly.
If the multicast RTP video ports are incorrectly assigned, the following warning message will be displayed:

Multicast TTL [1~255]: The multicast TTL (Time To Live) is the value that tells the router the range a packet can be forwarded. Each hop decreases TTL by one.

Initial TTL 0 1 15 64 128 255

Scope Restricted to the same host Restricted to the same subnetwork Restricted to the same site Restricted to the same region Restricted to the same continent Unrestricted in scope

IMPORTANT:
The Multicast metadata port is utilized by VIVOTEK VADP modules to transfer video analytics results, PTZ stream, textual data, and event messages between the camera and the client side running and observing the video analysis. If your client side computer is located outside the local network, you may need to open the associated TCP port on routers and firewall.

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Network > DDNS
This section explains how to configure the dynamic domain name service for the Network Camera. DDNS is a service that allows your Network Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. Express link Express Link is a free service provided by VIVOTEK server, which allows users to register a domain name for a network device. One URL can only be mapped to one MAC address. This service will examine if the host name is valid and automatically open a port on your router. If using DDNS, the user has to manually configure UPnP port forwarding. Express Link is more convenient and easier to set up.
Please follow the steps below to enable Express Link: 1. Make sure that your router supports UPnP port forwarding and it is activated. 2. Check Enable express link. 3. Enter a host name for the network device and click Save. If the host name has been used by
another device, a warning message will show up. If the host name is valid, it will display a message as shown below.
https://0002D1123456.2bthere.net
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Enable DDNS: Select this option to enable the DDNS setting. Provider: Select a DDNS provider from the provider drop-down list.
Refer to the following links to apply for a dynamic domain account when selecting other DDNS providers: Dyndns.org(Dynamic) / Dyndns.org(Custom): visit http://www.dyndns.com/

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Network > QoS (Quality of Service)
Quality of Service refers to a resource reservation control mechanism, which guarantees a certain quality to different services on the network. Quality of service guarantees are important if the network capacity is insufficient, especially for real-time streaming multimedia applications. Quality can be defined as, for instance, a maintained level of bit rate, low latency, no packet dropping, etc. The following are the main benefits of a QoS-aware network: The ability to prioritize traffic and guarantee a certain level of performance to the data flow. The ability to control the amount of bandwidth each application may use, and thus provide higher
reliability and stability on the network.
Requirements for QoS To utilize QoS in a network environment, the following requirements must be met: All network switches and routers in the network must include support for QoS. The network video devices used in the network must be QoS-enabled.
QoS models CoS (the VLAN 802.1p model) IEEE802.1p defines a QoS model at OSI Layer 2 (Data Link Layer), which is called CoS, Class of Service. It adds a 3-bit value to the VLAN MAC header, which indicates the frame priority level from 0 (lowest) to 7 (highest). The priority is set up on the network switches, which then use different queuing disciplines to forward the packets. Below is the setting column for CoS. Enter the VLAN ID of your switch (0~4095) and choose the priority for each application (0~7).
If you assign Video the highest level, the switch will handle video packets first.
NOTE: A VLAN Switch (802.1p) is required. Web browsing may fail if the CoS setting is incorrect. The Class of Service technologies do not guarantee a level of service in terms of bandwidth
and delivery time; they offer a “best-effort.” Users can think of CoS as “coarsely-grained” traffic control and QoS as “finely-grained” traffic control. Although CoS is simple to manage, it lacks scalability and does not offer end-to-end guarantees since it is based on L2 protocol.
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QoS/DSCP (the DiffServ model) DSCP-ECN defines QoS at Layer 3 (Network Layer). The Differentiated Services (DiffServ) model is based on packet marking and router queuing disciplines. The marking is done by adding a field to the IP header, called the DSCP (Differentiated Services Codepoint). This is a 6-bit field that provides 64 different class IDs. It gives an indication of how a given packet is to be forwarded, known as the Per Hop Behavior (PHB). The PHB describes a particular service level in terms of bandwidth, queueing theory, and dropping (discarding the packet) decisions. Routers at each network node classify packets according to their DSCP value and give them a particular forwarding treatment; for example, how much bandwidth to reserve for it. Below are the setting options of DSCP (DiffServ Codepoint). Specify the DSCP value for each application (0~63).
Note that different vendors of network devices might have different methodologies and unique implementations. Shown below is a sample corresponding information from a Cisco switch. You should enter a DSCP tag value according to the information provided by the network devices.
32

QoS Baseline/Technical Marketing Classification and Marking Recommendations

Application

Layer3 Classification

Layer 2 CoS/MPLS EXP

IPP

IP Routing

6

Voice

5

Interactive Video

4

Streaming-Video

4

Locally-defined Mission- 3 Critical Data

Call-signaling

3

Transactional Data

2

Network Management

2

Bulk Data

1

Scavenger

1

Best Effort

0

PHB CS6 EF AF41 CS4 –
AF31/CS3 AF21 CS2 AF11 CS1 0

DSCP 48 46 34 32 25
26/24 18 16 10 8 0

6

5

4

QoS B

4

3

3 2 2 1 1
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Network > SNMP (Simple Network Management Protocol)
This section explains how to use the SNMP on the network camera. The Simple Network Management Protocol is an application layer protocol that facilitates the exchange of management information between network devices. It helps network administrators to remotely manage network devices and find, solve network problems with ease. The SNMP consists of the following three key components: 1. Manager: Network-management station (NMS), a server which executes applications that
monitor and control managed devices. 2. Agent: A network-management software module on a managed device which transfers the status
of managed devices to the NMS. 3. Managed device: A network node on a managed network. For example: routers, switches,
bridges, hubs, computer hosts, printers, IP telephones, network cameras, web server, and database. Before configuring SNMP settings on the this page, please enable your NMS (manager) first. SNMP Configuration Enable SNMPv1, SNMPv2c Select this option and enter the names of Read/Write community and Read Only community according to your NMS settings.
Enable SNMPv3 This option contains cryptographic security, a higher security level, which allows you to set the Authentication password and the Encryption password. Security name: According to your NMS settings, choose Read/Write or Read Only and enter the
community name. Authentication type: Select MD5 or SHA as the authentication method. Authentication password: Enter the password for authentication (at least 8 characters). Encryption password: Enter a password for encryption (at least 8 characters).
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Network > FTP
The newer firmware disabled the FTP port for security concerns. You can manually enable the FTP server service to enable the FTP function. You can disable the FTP server function when it is not in use. FTP port: The FTP server allows the user to save recorded video clips. You can utilize VIVOTEK’s Shepherd utility to upgrade the firmware via FTP server. By default, the FTP port is set to 21. It can also be assigned to another port number between 1025 and 65535.
Tips: You can FTP the camera’s IP address to download videos recorded in the SD card, or use the “http://ip/ cgi-bin/admin/lsctrl.cgi?cmd=search” command to examine the recorded files on your SD card.
SFTP: This is the embedded SFTP client. Host Key: A host key is the SFTP server’s public key. Ensuring the SFTP server is validated is an important aspect of the SFTP protocol. It is designed to protect against man-in-the- middle attacks where the hacker intercepts and relays an impersonated message to the other party. Click the Save button and the camera SFTP server MD5 key will display. The default format is ED25519 and RSA.
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Bonjour
To access the camera from a Mac computer, go to Safari, click on Bonjour and select the camera from a drop-down list. You can go to Safari > Preferences to enter your user name and password, and provide the root password the first time you access the camera. The camera main page will open in your browser.
Some later iOSes may come without the Bonjour option. Install the Discovery utility instead. Find the Discovery (formerly Bonjour Browser) from the Mac App Store. Discovery is a utility that displays all the Bonjour services on your local network or on Wide-Area Bonjour domains. The utility is previously called Bonjour Browser, it is now distributed on the Mac App Store. Discovery requires macOS 10.12 or higher. For older versions of Mac OS you can download the old version of Bonjour Browser. Bonjour Browser (obsolete) http://www.tildesoft.com/files/BonjourBrowser.dmg – Version 1.5.6 Discovery for iOS https://itunes.apple.com/us/app/discovery-dns-sd- browser/id305441017?mt=8
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Security > User accounts
This section explains how to enable password protection and create multiple accounts. Account management

The administrator account name is “root”, which is permanent and can not be deleted. If you want to add more accounts in the Account management window, please apply the password for the “root” account first.

The administrator can create up to 20 user accounts. To create a new user, 1. Click to unfold the pull-down menu. Select New user. 2. Enter the new user’s name and password. Type the password identically in both text boxes.
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~. You can use them in the password combination.

The strength of your password combination is shown on the right, use the combination of alphabetic, numeric, upper case, and lower case characters until the password strength is good enough.

3. Select the privilege level for the new user account. Click Add to enable the setting. The privilege levels are listed below:

Administrator Full control

Operator Viewer

Controls snapshot, screen, audio, and PTZ; unable to enter the camera Configuration page. Control snapshot, screen, audio, and PTZ.

Access rights are sorted by user privilege (Administrator, Operator, and Viewer). Only administrators can access the Configuration page. Although operators cannot access the Configuration page, they can use the URL Commands to get and set the value of parameters. For more information, please refer to URL Commands of the Network Camera on page 149. Viewers can only access the main page for live viewing.
Here you also can change a user’s access rights or delete user accounts. 1. Select an existing account to modify. 2. Make necessary changes and click Update or Delete to enable the setting.

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Security > HTTPS (Hypertext Transfer Protocol over SSL)
This section explains how to enable authentication and encrypted communication over SSL (Secure Socket Layer). It helps protect streaming data transmission over the Internet on higher security level. Create and Install Certificate Method Before using HTTPS for communication with the Network Camera, a Certificate must be created first. There are three ways to create and install a certificate: Create self-signed certificate 1. Select this option from a pull-down menu. 2. In the first column, select Enable HTTPS secure connection, then select a connection option:
“HTTP & HTTPS” or “HTTPS only”. 3. Click Create certificate to generate a certificate.
4. The Certificate Information will automatically be displayed as shown below. You can click Certificate properties to view detailed information about the certificate.
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VIVOTEK 5. Click Save to preserve your configuration, and your current session with the camera will change
to the encrypted connection. 6. If your web session does not automatically change to an encrypted HTTPS session, click Home
to return to the main page. Change the URL address from “http://” to “https://” in the address bar and press Enter on your keyboard. Some Security Alert dialogs will pop up. Click OK or Yes to enable HTTPS.
https://
https://192.168.5.151/index.html
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VIVOTEK Create certificate request and install 1. Select the option from the Method pull-down menu. 2. Click Create certificate to proceed. 3. The following information will show up in a pop-up window after clicking Create. Then click Save to generate the certificate request.
4. The Certificate request window will prompt.
If you see the following Information bar, click OK and click on the Information bar at the top of the page to allow pop-ups.
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VIVOTEK 5. Look for a trusted certificate authority, such as Symantec’s VeriSign Authentication Services, that
issues digital certificates. Sign in and purchase the SSL certification service. Copy the certificate request from your request prompt and paste it in the CA’s signing request window. Proceed with the rest of the process as CA’s instructions on their webpage.
6. Once completed, your SSL certificate should be delivered to you via an email or other means. Copy the contents of the certificate in the email and paste it in a text/HTML/hex editor/converter, such as IDM Computer Solutions’ UltraEdit.
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VIVOTEK 7. Open a new edit, paste the certificate contents, and press ENTER at the end of the contents to add an empty line.
8. Convert file format from DOS to UNIX. Open File menu > Conversions > DOS to Unix.
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9. Save the edit using the “.crt” extension, using a file name like “CAcert.crt.”

VIVOTEK

10. Return to the original firmware session, use the Browse button to locate the crt certificate file, and click Upload to enable the certification.
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11. When the certifice file is successfully loaded, its status will be stated as Active. Note that a certificate must have been created and installed before you can click on the “Save” button for the configuration to take effect.
12.To begin an encrypted HTTPS session, click Home to return to the main page. Change the URL address from “http://” to “https://” in the address bar and press Enter on your keyboard. Some Security Alert dialogs will pop up. Click OK or Yes to enable HTTPS.
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Security > Access List
Filter Enable access list filtering: Check this item and click Save if you want to enable the access list filtering function. Filter type: Select Allow or Deny as the filter type. If you choose Allow Type, only those clients whose IP addresses are on the Access List below can access the Network Camera, and the others cannot. On the contrary, if you choose Deny Type, those clients whose IP addresses are on the Access List below will not be allowed to access the Network Camera, and the others can.
Then you can Add a rule to the following Access List. Please note that the IPv6 access list column will not be displayed unless you enable IPv6 on the Network page. For more information about IPv6 Settings, please refer to Network > General settings on page 80 for detailed information.
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VIVOTEK There are three types of rules: Single: This rule allows the user to add an IP address to the Allowed/Denied list. For example:
192.168.2.1
Network: This rule allows the user to assign a network address and corresponding subnet mask to the Allow/Deny List. The address and network mask are written in CIDR format. For example:
IP address range 192.168.2.x will be bolcked. If IPv6 filter is preferred, you will be prompted by the following window. Enter the IPv6 address and the two- digit prefix length to specify the range of IP addresses in your configuration.
Range: This rule allows the user to assign a range of IP addresses to the Allow/Deny List. Note: This rule only applies to IPv4 addresses. For example:
Administrator IP address Always allow the IP address to access this device: You can check this item and add the Administrator’s IP address in this field to make sure the Administrator can always connect to the device.
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Security > IEEE 802.1X
Enable this function if your network environment uses IEEE 802.1x, which is a port-based network access control. The network devices, intermediary switch/access point/hub, and RADIUS server must support and enable 802.1x settings.
The 802.1x standard is designed to enhance the security of local area networks, which provides authentication to network devices (clients) attached to a network port (wired or wireless). If all certificates between client and server are verified, a point-to-point connection will be enabled; if authentication fails, access on that port will be prohibited. 802.1x utilizes an existing protocol, the Extensible Authentication Protocol (EAP), to facilitate communication.
The components of a protected network with 802.1x authentication:

Supplicant (Network Camera)

Authenticator (Network Switch)

Authentication Server (RADIUS Server)

1. Supplicant: A client end user (camera), which requests authentication. 2. Authenticator (an access point or a switch): A “go between” which restricts unauthorized end
users from communicating with the authentication server. 3. Authentication server (usually a RADIUS server): Checks the client certificate and decides
whether to accept the end user’s access request.

VIVOTEK Network Cameras support two types of EAP methods to perform authentication: EAPPEAP and EAP-TLS.
Please follow the steps below to enable 802.1x settings: 1. Before connecting the Network Camera to the protected network with 802.1x, please apply
a digital certificate from a Certificate Authority (i.e., your network administrator) which can be validated by a RADIUS server. 2. Connect the Network Camera to a PC or notebook outside of the protected LAN. Open the configuration page of the Network Camera as shown below. Select EAP-PEAP or EAP-TLS as the EAP method. In the following blanks, enter your ID and password issued by the CA, then upload related certificate(s).

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3. When all settings are complete, move the Network Camera to the protected LAN by connecting it to an 802.1x enabled switch. The devices will then start the authentication automatically.

NOTE:
The authentication process for 802.1x: 1. The Certificate Authority (CA) provides the required signed certificates to the Network Camera
(the supplicant) and the RADIUS Server (the authentication server). 2. A Network Camera requests access to the protected LAN using 802.1X via a switch (the
authenticator). The client offers its identity and client certificate, which is then forwarded by the switch to the RADIUS Server, which uses an algorithm to authenticate the Network Camera and returns an acceptance or rejection back to the switch. 3. The switch also forwards the RADIUS Server’s certificate to the Network Camera. 4. Assuming all certificates are validated, the switch then changes the Network Camera’s state to authorized and is allowed access to the protected network via a pre-configured port.

1 Certificate

Certificate Authority (CA)

1 Certificate

2
VIVOTEK Network Camera
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Network Switch

4
RADIUS Server 3 Protected LAN

VIVOTEK
Security > Miscellaneous
The embedded TrendMicro utitlity provides the protection against Cross-Site Request Forgery. Cross-site request forgery is also known as one-click attack or session riding and is abbreviated as CSRF. CSRF is a type of malicious exploit of a website, in this case, the camera. Unauthorized commands are transmitted from a user that the web application trusts, using the mechanism of forging a trusted user’s own request with a request containing his own cookies, etc. Different ways can be used for a malicious website to transmit such commands. They can be specially-crafted image tags, hidden forms, and JavaScript XMLHttpRequests. The malicious attack can occur without users’ interaction or even knowing it.
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Event > Event settings
This section explains how to configure the Network Camera to respond to particular situations (event). A typical application is that when a motion is detected, the Network Camera sends buffered images to an FTP server or e-mail address as notifications. Click on Help, there is an illustration explaining that an event can be triggered by many sources, such as motion detection or external digital input devices. When an event is triggered, you can specify what type of action that will be performed. You can configure the Network Camera to send snapshots or videos to your email address or FTP site.
Event To configure an event with reactive measures such as recording video or snapshots, it is necessary to configure the server and media settings so that the Network Camera will know what action to take (such as which server to send the media files to) when a trigger is activated. An event is an action initiated by a user-defined trigger source. In the Event column, click Add to open the event settings window. Here you can arrange three elements — Schedule, Trigger, and Action to set an event. A total of 3 event settings can be configured.
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Event name: Enter a name for the event setting. Enable this event: Select this checkbox to enable the event setting. Priority: Select the relative importance of this event (High, Normal, or Low). Events with a higher
priority setting will be executed first. Detect next motion detection or digital input after seconds: Enter the duration in seconds to pause
motion detection after a motion is detected. This can prevent event-related actions to take place too frequently. 1. Schedule Specify the period of time during which the event trigger will take effect. Please select the days of the week and the time in a day (in 24-hr time format) for the event triggering schedule. For example, you may prefer an event to be triggered only during the off-office hours. 2. Trigger This is the cause or stimulus which defines when to trigger the Network Camera. The trigger source can be configured to use the Network Camera’s built-in motion detection mechanism or external digital input devices. There are several choices of trigger sources as shown on the next page. Select the item to display the detailed configuration options. Video motion detection This option makes use of the built-in motion detection mechanism as a trigger source. To enable this function, you need to configure a Motion Detection Window first. For more information, please refer to Motion Detection on page 130 for details.
Periodically This option allows the Network Camera to trigger periodically for every other defined minute. Up to 999 minutes are allowed.
System boot This option triggers the Network Camera when the power to the Network Camera is disconnected and re-connected.
Recording notify This option allows the Network Camera to trigger when the recording disk is full or when recording starts to overwrite older data.
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VIVOTEK Audio detection
A preset threshold can be configured with an external microphone as the trigger to system event. The triggering condition can be an input exceeding or falling below a threshold. Audio detection can take place as a complement to motion detection or as a method to detect activities not covered by the camera’s view. Camera tampering detection This option allows the Network Camera to trigger when the camera detects that is is being tampered with. To enable this function, you need to configure the Tampering Detection option first. Please refer to page 131 for detailed information.
Manual Triggers This option allows users to enable event triggers manually by clicking the on/off button on the homepage. Please configure 1 to 3 associated events before using this function.
Shock detection When Shock detection is configured, impacts on the camera can be used as a triggering source, such as when the camera is being damaged by force.
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VIVOTEK VADP
It is presumed that you already uploaded and enabled the VADP modules before you can associatee VADP triggers with an Event setting. Click on the Set VADP Trigger button to open the VADP setup menu. The triggering conditions available with 3rd-party software modules known as VADP will be listed. Use the arrow buttons to select these triggers. Users may implant these modules for different purposes such as triggering motion detection, or applications related to video analysis, etc. Please refer to page 135 for the configuration options with VADP modules.
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VIVOTEK Once the triggers are configured, they will be listed under the VADP option.
3. Action Define the actions to be performed by the Network Camera when a trigger is activated.
Trigger digital output for seconds Select this option to turn on the external digital output device when a trigger is activated. Specify the length of the trigger interval in the text box.
Backup media if the network is disconnected Select this option to backup media file on SD card if the network is disconnected. The media to back up can include snapshot images, video, or system logs depending on your event settings.
Configure CameraLink The camera can be associated with another camera with responsive actions. For example, if a thermal camera detects some abnormal situations, e.g., a fire, the camera can tell another camera, say, a PTZ camera to move to a preset position to observe the current situation.
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VIVOTEK Add server It is necessary to configure the server and media settings so that the Network Camera will know what
action to take (such as which server to send the media files to) when a trigger is activated. Click Add server to open the server setting window. You can specify where the notification messages are sent to when a trigger is activated. A total of 5 server settings can be configured. There are four choices of server types available: Email, FTP, SFTP, and HTTP. Select the item to display the detailed configuration options. You can configure either one or all of them.
Server type – Email Select to send the media files via email when a trigger is activated. Server name: Enter a name for the server setting. Sender email address: Enter the email address of the sender. Recipient email address: Enter the email address of the recipient. Server address: Enter the domain name or IP address of the email server. User name: Enter the user name of the email account if necessary. Password: Enter the password of the email account if necessary. Server port: The default mail server port is set to 25. You can also manually set another port. If your SMTP server requires a secure connection (SSL), select This server requires a secure connection (SSL).
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VIVOTEK To verify if the email settings are correctly configured, click Test. The result will be shown in a pop-up window. If successful, you will also receive an email indicating the result.
Click Save server to enable the settings. Note that after you configure the first event server, the new event server will automatically display on the Server list. If you wish to add other server options, click Add server.
Server type – FTP Select to send the media files to an FTP server when a trigger is activated.
Server name: Enter a name for the server setting. Server address: Enter the domain name or IP address of the FTP server. Server port: By default, the FTP server port is set to 21. It can also be assigned to another port number
between 1025 and 65535. User name: Enter the login name of the FTP account. Password: Enter the password of the FTP account. FTP folder name
Enter the folder where the media files will be placed. If the folder name does not exist, the Network Camera will automatically create one on the FTP server.
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Passive mode Most firewalls do not accept new connections initiated from external requests. If the FTP server supports passive mode, select this option to enable passive mode FTP and allow data transmission to pass through the firewall.
To verify if the FTP settings are correctly configured, click Test. The result will be shown in a pop-up window as shown below. If successful, you will also receive a test.txt file on the FTP server.
Click Save server to enable the settings, then click Close to exit the Add server page.
Server type – SFTP Select to send the media files to an SFTP (Secure File Transfer Protocol) server when a trigger is activated. This page contains the client side settings.
Server address: Enter the SFTP server address in either the domain name or IP address. Server port: By default, the FTP server port is set to 22. It can also be assigned to another port number
between 1025 and 65535. Host key MD5: You have the option to use public/private key authentication instead of a username and
password to connect to the server. This option requires that you have a private/public SSH key pair, and that the public key is in place on your SFTP server. If you wish to Use key authentication for this SFTP server, click the Get (Read Fingerprint) button to request the public key fingerprint from the server. The host key MD5 is a hash of the FTP server’s public key, which the camera stores in order to verify that it is connecting to the correct SFTP server. You can copy that fingerprint and save it for later reference. The max. length of MD5 fingerprint is 47 characters.
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VIVOTEK If key authentication is not preferred, you can specify a username and password in the section below. An RSA key fingerprint will look like this: da:47:93:b4:3a:90:5b:50:1f:20:a8:f9:b7:a1:d0:e1. Verify if this is the SFTP server you want to connect to.
Folder name Enter the folder where the media file will be placed. If the folder name does not exist, the Network Camera will create one on the SFTP server. Use backslash “” when you need to specify a path. Leave it blank to use the SFTP server’s default root directory. The max. length of folder name is 128 characters.
Login mode Select a Login mode as either the Password or the Public key mode. When using SFTP, you can auth

References

• My Dyn Account
• IBM - Australia
• VIVOTEK
• My Dyn Account
• Software - GNU Project - Free Software Foundation
• IBM - Australia
• Home - ONVIF
• tildesoft.com/files/BonjourBrowser.dmg
• VIVOTEK
• ‎Discovery - DNS-SD Browser on the App Store

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