madimack InverTITAN Pool Heat Pump Instruction Manual

madimack InverTITAN Pool Heat Pump

Product Information

Specifications

• Brand: Madimack
• Product: High Efficiency Inverter Pool Heat Pump
• Extended warranty service
• Website: www.madimack.com.au

Product Usage Instructions

• Installation Guidance
  Before installation, ensure to read the entire manual thoroughly. Installation must be done by a qualified professional in strict adherence to local regulations and manufacturer guidelines.

• Operation Guidance
  Once installed, familiarize yourself with the key functions and operation instructions provided in the manual. Ensure a proper understanding of the different modes of operation.

• Wi-Fi Operation
  If applicable, follow the instructions for Wi-Fi operation to control the heat pump remotely.

• Testing
  Before regular use, inspect the heat pump for any damage. Follow the leakage detection notice and method provided in the manual. Conduct trials and check the running status and temperature display conversion.

• Maintenance
  Regular maintenance is essential for optimal performance. Refer to the maintenance section in the manual for detailed instructions.

• Troubleshooting
  For common faults, refer to the troubleshooting section in the manual for step-by-step guidance.

FAQ

• Q: Do I need to register the product warranty?
  A: Yes, product warranty registration is required to be submitted online for extended warranty service. Please visit www.madimack.com.au/warranty- registration for registration.

• Q: Can I install the heat pump myself?
  A: It is recommended to have the heat pump installed by a qualified professional to ensure safety and proper functioning.

FOREWORD

• Thank you for choosing the Madimack high efficiency inverter pool heat pump!
• All our heat pumps are built and designed to the highest standard and are protected by our extended warranty service for peace of mind.
• Warranty registration is required to be submitted online in conjunction with the commissioning page and warranty registration page in the Appendix section at the back of the booklet www.madimack.com.au/warranty-registration.
• Please read and fully understand all information provided before attempting to install the pool heat pump.
• For technical questions and further information please contact [email protected].
• We hope you enjoy using our heat pumps.

Thank you!

IMPORT AND
These installation instructions constitute an integral component of the product and are imperative for transmission to the installer, while also mandating retention by the end user. The warnings and directives contained within this manual demand meticulous reading and comprehension, as they furnish pivotal information about the safe handling and operation of the product. Consequently, this handbook must consistently remain accessible for subsequent reference.
The installation process must be executed in strict adherence to local regulations and the comprehensive guide issued by the manufacturer, all of which necessitate engagement by a qualified professional. For this directive, a “qualified professional” is defined as an individual possessing the necessary skills, knowledge, education, training, and experience to perform any specific job relating to this equipment competently and safely.

It is imperative to acknowledge that any lapse in installation procedure could result in physical harm to individuals or animals, as well as mechanical damage, for which the manufacturer cannot, under any circumstances, be held liable.
Upon unpacking the heat pump, a thorough inspection should be conducted to identify and address any potential damage. Before the connection of the heat pump, the installer must ensure that the specifications outlined by Madimack correlate with the actual installation conditions and do not breach the authorized installation thresholds for the product in question.

Before embarking on any installation, manipulation, or repair work concerning the heat pump, it is important to isolate the electrical power supply to the unit. In the event of a malfunction and/or operational error with the heat pump, the electrical power supply must be severed, and no attempt should be made to rectify the issue. Repair activities should solely be carried out by an authorized technical assistance service, employing exclusively original spare parts. Failure to adhere to the aforementioned provisions may potentially compromise the operational safety of the heat pump and affect the warranty period. To ensure the efficiency and proper functioning of the heat pump, routine maintenance must be conducted according to the instructions issued by Madimack. In the event of the sale or transfer of the heat pump to another user, it is incumbent upon the seller to ensure that all technical documentation is transmitted with the equipment for utilization by the new user or installer including the original invoice.

It is crucial to emphasize that this heat pump may exclusively be employed for the purpose for which it was expressly designed: heating a swimming pool. Any alternative applications are to be considered inappropriate, erroneous, or even perilous. All contractual or non-contractual liabilities of Madimack products shall be deemed null and void for any damage stemming from installation or operational lapses, or the failure to adhere to the instructions provided by Madimack or the applicable installation standards about the equipment detailed in this document.

COVER THE BASICS:

1. Check that you have received the package in good condition
2. Every residential heat pump comes with two accessory boxes and a manual. The manual will mention all the parts and where they belong to make sure that the unit is commissioned, as per the ‘commissioning’ section, and that an adequate water flow rate is provided
3. Keep the surroundings of the unit clear of any debris, tree branches, and anything that can affect the ventilation of the unit. Do not install in any type of enclosed location. This includes sheds, decking, and boxes with ventilation as the air needs to be mechanically removed.
4. Keep the invoice/packing slip in a safe place for future reference.
5. Register the unit for warranty as per the warranty section in this manual
6. Ensure that the unit is installed in an outdoor area, if it has to be indoors the unit will need to be ducted to the outside professionally.
7. Ensure the condensate drain is attached, has a gradual fall and is accessible as this will need regular check-ups for any blockages or debris build-ups. For runs longer than 2 meters a larger diameter drain pipe will be required (not included) For water-sensitive areas a condensation drip tray may be required (not included)
8. For Wi-Fi control make sure that you have full Wi-Fi strength in the heat pump area, more than -50 DB is recommended for a strong connection.
9. Make sure that the unit is installed as per the ventilation diagrams to ensure efficient heating rates.
10. Ensure the position of the heater is located for ease of accessibility, maintenance and servicing.

SAFETY PRECAUTIONS

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• We have provided important safety messages in this manual and on your heat pump. Please always read and obey all safety messages.

Warning

Attention

• Please read the following instructions before installation, use and maintenance.
• Installation must be done by professional staff only by this manual.
• LeaA leakages must be performed after installation.
• Please don’t stack substances, that will block airflow near the inlet or outlet area, otherwise, the efficiency of the heat pump will be reduced or even stopped.
• Set the proper temperature to get a comfortable water temperature to avoid overheating or overcooling.
• To optimize the heating effect, please install heat preservation insulation on pipes between the swimming pool and the heat pump, and please use a recommended cover on the swimming pool.
• The connecting pipes of the swimming pool and the heat pump should be ≤10m.
• Except for the methods recommended by the manufacturer, do not use any methods to accelerate the defrosting process or clean the frosted parts.
• If a repair is required, please contact the nearest after-sales service centre. The repair process must be strictly by the manual. All repair practice by non-professionals is prohibited.
• Don’t use or stock combustible gas or liquid such as thinners, paint and fuel to avoid fire.
• This unit can only be installed outdoors.
• This unit can only be connected to a power source with a single complete cord.

Safety

• Please keep the main power supply switch far away from the children.
• When a power cut happens during operating, and later the power is restored, the heat pump will start up.
• Please switch off the main power supply in lightening and storm weather to prevent machine damage caused by lightning;
• A safety inspection must be carried out before the maintenance or repair of heat pumps with R410A gas to minimize the risk.
• Installation and any repair should be conducted in an area with good ventilation. The ignition source is prohibited during the inspection.
• If the R410A gas leaks during the installation process, all operations must be stopped immediately and call the service centre.

ABOUT YOUR HEAT PUMP

Transportation

Accessories

Operating condition and range
To provide you comfort and pleasure, please set the swimming pool water temperature efficiently and economically. The heat pump can work between air 14°F-109°F, and its ideal operation range is between air 59°F-77 °F.

Introduction of different modes

• The heat pump has two modes: Boost and Silence.
• They have different strengths under different conditions.

Dimension

• The above data is subject to modification without notice.

Note:
The picture above is the specification diagram of the pool heat pump, for the technician’s installation and layout reference only. The product is subject to adjustment periodically for improvement without further notice.

Technical Parameter

Performance Condi n: Air 80°F / Water 80°F / Humidity 80%
Hea ng capacity (BTU)| 90,000| 112,000| 140,000
Hea ng capacity (kW)| 26| 33| 41
COP Range| 14.3 ~ 6.0| 14.5 ~ 6.1| 14.6 ~ 6.0
Performance Condi n: Air 80°F / Water 80°F / Humidity 63%
Hea ng capacity (BTU)| 84,000| 105,000| 131,000
Hea ng capacity (kW)| 25| 31| 38
COP Range| 12.7 ~ 5.7| 12.8 ~ 5.8| 13.3 ~ 5.7
Performance Condi n: Air 50°F / Water 80°F / Humidity 63%
Hea ng capacity (BTU)| 54,000| 67,200| 85,000
Hea ng capacity (kW)| 16| 20| 25
COP Range| 5.1 ~ 4.2| 5.1 ~ 4.1| 5.2 ~ 4.2
TECHNICAL SPECIFICATIONS
Opera ng air temperature (°F)| 14 ~ 109
Opera ng air temperature (°C)| -10 ~ 42
Power supply| 230V/1 Ph/60Hz
Water cone  on (mm)/(Inch)| 60.3mm/2″
Rated input power at air 80°F (kW)| 0.57 ~ 4.40| 0.70 ~ 5.38| 0.89 ~ 6.84
Rated input power at air 80°F (BTU)| 2000 – 15000| 2400 – 18000| 3000 – 23000
Rated input current at air 80°F (A)| 2.49 ~ 19.13| 3.04 ~ 23.39| 3.87 ~ 29.74
Maximum input current (A)| 28| 32.5| 40.0
Sound level at 10  dB(A) LP| 34.3 ~ 46.5| 35.2 ~ 48.3| 38.8 ~ 51.1

Advised water flux

| (L/min)| 125 ~ 155| 135 ~ 165| 135 ~ 225
(GPM)| 33.0 ~ 41.0| 35.7 ~ 43.6| 35.7 ~ 69.4

Net dimension L × W × H

| (mm)| 935 × 696 × 988| 935 × 696 × 988| 1034 × 820 × 1054
(inch)| 36.8″ × 27.4″ × 38.9″| 36.8″ × 27.4″ × 38.9″| 40.7″ × 32.3″ × 41.5″

Net Weight

| (kg)| 126| 125| 143
(lb)| 277.2| 275.0| 314.6

Remarks:

• This heat pump can perform normally within air temp air 14°F- 109°F, efficiency will not be guaranteed out of this range. Please note that the performance and parameter performance of this product are different under different conditions.
• Related parameters are subject to adjustment periodically for technical improvement without further notice. For details please refer to the nameplate.

INSTALLATION GUIDANCE

Ventilation requirements: 1st case: Single unit – 3 obstacles

2000mm/80-inch clearance above

Distance B

| mm| 500| mm| 500| mm| 500
inch| 20| inch| 20| inch| 20
Distance C| mm| 500| mm| 500| mm| 500
inch| 20| inch| 20| inch| 20

Ventilation requirements: 2nd case: Multiple units – 3 obstacles

2000mm/80-inch clearance above

Distance A

| mm| 500| mm| 500| mm| 500
inch| 20| inch| 20| inch| 20
Distance B| mm| 500| mm| 500| mm| 500
inch| 20| inch| 20| inch| 20
Distance C| mm| 500| mm| 500| mm| 500
inch| 20| inch| 20| inch| 20

Distance D

| mm| 1000| mm| 1000| mm| 1000
inch| 40| inch| 40| inch| 40

Please note that these are absolute minimum distances and where possible should always have a greater difference. Under no circumstances should any of the distances be reduced as performance will be affected. More ventilation is better. These units must be installed outdoors in a well-ventilated area, it’s recommended not to be installed in decks, under houses, in sheds, or any sort of indoor location.

Plumbing multiple units

Multiple heat pumps acting as one system should be connected in Cascade (Parallel Connection). Adequate flow rate should be provided to all the units in the system to ensure efficient heating (Please refer to the commissioning section in the manual to learn about heat pump commissioning). The diagram above represents the cascade connection

Installation reminder
Only a professional staff is allowed to install the heat pump. The users are not qualified to install it by themselves, otherwise, the heat pump might be damaged and risky for users’ safety.

• Location and dimension
  The inverter pool heat pump should be installed in a good ventilation place .

1. The frame must be fixed by bolts (M10) to a concrete foundation or brackets. The concrete foundation must be solid and fastened; the bracket must be strong enough and antirust treated;
2. Please don’t stack substances that will block airflow near the inlet or outlet area, and there is no barrier within 50cm behind the main machine or the efficiency of the heat pump will be reduced or even stopped;
3. The machine needs an appended pump (Supplied by the user). The recommended pump specification-flux: refer to Technical Parameter, Max. lift ≥10m;
4. When the machine is running, there will be condensation water discharged from the bottom, please pay attention to it. Please hold the drainage nozzle (accessory) into the hole clip it well, and then connect a pipe to drain the condensation water out.

• The inlet and outlet water unions can’t stand the weight of soft pipes.
  The heat pump must be connected with hard pipes!

Wiring

• Connect to the appropriate power supply, the voltage should comply with the rated voltage of the products.
• Earth the machine well.
• Wiring must be handled by a professional technician according to the circuit diagram.
• Set leakage protector according to the local code for wiring (leakage operating current ≤ 30mA).
• The layout of the power cable and signal cable should be made properly without affecting each other.
• The appliance shall be according toalled by national wiring regulations.

Electric wiring diagram

For power supply: 230V 60Hz (passive, with 5,6 terminals)

For power supply: 230V 60Hz (passive, without 5,6 terminals)

1. Must be hard-wired, plug is not allowed.
2. The swimming pool heat pump must be earthed well.
3. The power cord and signal wire must be installed with a conduit.
4. WARNING: Before obtaining access to terminals, all supply circuits must be disconnected.

Reference for protecting devices and cable specification

Breaker

| Rated Current  A| 26| 40| 44
Rated Residual Action Current mA| 30| 30| 30
Fuse (A)| 26| 40| 44
Power Cord (AWG)| 3 x 11| 3 x 8| 3 x 7
Signal cable (AWG)| 3 x 20| 3 x 20| 3 x 20

The above data is subject to modification without notice.

Note:
The above data is adapted to power cords ≤ 10m. If the power cord is＞10m, the wire diameter must be increased. The signal cable can be extended to 50m maximally.

Installation options:

Flow switch-activated heating
The heat pump is activated by the flow of water initiated from the filtration/circulation pump, if the heater gets to temperature within the timers the unit will first start to use the inverter technology to slow the machine down to maintain the temperature and eventually stop.

• A: Chlorinator
• B: Filter
• C: Pool pump

1. The chlorinator controller initiates the filtration pump.
2. The heatmap’s flow switch senses the water flowing through the heat pump.
3. The heat pump starts and will run until the temperature is reached or the filtration pump switches off.
4. No additional internal wiring to the heat pump is required in this setup.
5. No additional settings needed to be changed.
6. If the circulation pump is not running and no flow is detected unit will display E3 –this is normal and an indication the unit is sitting idle waiting for the filtration pump to start again.
7. If the pool temperature is not reached within the filtration times you may need to extend the timers to match the heating requirement.

Automation systems and additional controls

• The unit comes prewired with a bridge cable connected. To add an external control to activate the heat pump, remove the bridge and add in a volt-free terminal connection. Please check with the automation system provider that the connection is volt-free and that the best way to install it is with their setup.
• Please see the control socket connection diagram for further information about connecting to the socket.) If the external controller is not initiating the heat pump to operate the display show the word “OFF”

OPERATION GUIDANCE

Key Function

Attention:

1. The controller has a power-down memory function.
2. The buttons will turn dark when it’s locked.

Operation Instruction

Screen Lock

1. Press “ ” for 3 seconds to lock or unlock the screen
2. Automatic Lock Period: 30 seconds if no operation

Power On

• Press “ ” for 3 seconds to unlock the screen.
• Press “ ” to power on the machine.

Temperature Setting
Press “ ” and “ ” to display and set temperature.

Mode Selection

1. Heating/Cooling/Auto
   Press “ ” to switch among heating ” ”, cooling ” ” and auto mode ” ”.

   • Heating mode “ ”: Water temperature setting range(18-40°C)
   • Cooling mode “ ”: Water temperature setting range(12~30°C)
   • Auto mode “ ”: Water temperature setting range(12~40°C)
     When the water inlet temperature is higher than the setting point, the automatic cooling mode starts

2. Silence/Boost mode selection

   • Press “ ” to switch between boost mode “ ”, silence mode “ ”
   • Please choose boost mode “ ” for the initial heating
     When water inlet temper. ature is lower than a setting point, automatic. The eating mode starts.

Defrosting

1. Automatic active defrosting: When the machine is operating at low temperatures it is very common for ice to build up on the external coil. The heat pump has a built-in defrost protection program which will activate when it senses ice starting to form. When the machine is defrosting, starts flashing; after defrosting is on continuously.
2. Forced defrosting: If the heat pump requires manual defrosting for testing or a sensor is faulty please follow these instructions, the machine must be in heating mode and the compressor must be working continuously for more than ten minutes, Whilst the unit is running, press and on the controller simultaneously and hold for 5 seconds. When the symbol is flashing, defrost has started, and will continue until the external coil temperature reaches a certain temperature adequate for continued operation. If the symbol stops flashing forced defrost has stopped.

Note 1: the interval between forced defrosting should be more than 30 minutes apart.

Note 2:
Defrost mode usually last for around 15 minutes, during this period, the heat pump fan will stop running, and relatively louder noise will be heard. The heat pump will reverse the refrigeration cycle in an attempt to melt any frost that has formed on the internal components, therefore it’s normal to witness a higher condensation rate around the unit (Frost melting) and white smoke coming out of the unit (Water Vapor).

WiFi Operation
For video tutorials and further help please visit www.Madimack.com.au FAQ for all you need to do and a full walkthrough. It is crucial that the WiFi is over the machine and is of a high power, the WiFi is a cloud-based solution and needs the WiFi to be active on the machine for it to receive a signal.

• Make sure to switch off your data package on your phone before pairing the heater, Mobile data can interrupt the connection process in some cases therefore failing to connect the unit.
• Your phone should be displaying full Wi-Fi strength with -50 DB > to ensure that you have enough signal strength for the heater to connect
• To reset the Wi-Fi settings on the heater, do the following:
  1. Unlock the controller by holding the lock button on the far left for 3 seconds, the buttons will illuminate indicating that the controller is unlocked.
  2. Hold The power button (for about 10 seconds) till you see the Wi-Fi signal on the controller flashing slowly
  3. Slow Wi-Fi signal blinking means that the settings have been reset, follow the same instructions below to pair the heater with your mobile device

WI-FI OPERATION (OPTI ONAL)

1. InverGo Download

2. Account Registration
   Register by e-mail or third-party application.

   • E-mail registration.
   • Register through a third-party application

3. Create Family
   Please set the family name and choose the location of the device.

4. APP Pairing

   • With Bluetooth
   1. Please confirm that you’re connected to Wi-Fi and that your Bluetooth is on.
   2. Click “Add Device”, and then follow the instructions to pair the device.
   • With Wi-Fi
   1. Please make sure you are connected to Wi-Fi.
   2. Press “ ” for 3 seconds to unlock the screen. Press “ ” for 3 seconds and release. After hearing “Beep”, enter the Wi-Fi password in the app. During connection, “ ” will flash. Once the app connects to Wi-Fi successfully, “ ” will display.
   3. Click “Add Device”, and then follow the instructions to pair the device.

5. Operation

6. For heat pump with Heating function only:

7. For heat pump with Heating & Cooling function:

8. Share Devices to Your Family Members
   After pairing, if your family members also want to control the device, please let your family members register “InverGo” first, and then the administrator can operate as below:

Notice:

1. The weather forecast is just for reference.
2. The app is subject to updates without notice.

TESTING

1. Inspect the heat pump before use

   • The ventilating device and outlets are operating adequately and are not obstructed.
   • It’s prohibited to install refrigeration pipes or components in a corrosive environment.
   • Inspect the electric wiring based on the electric wiring diagram and earthing connection.
   • Double confirm the main machine power switch should be off.
   • Inspect the air inlet and outlet.

2. Leakage detection notice and method

   • Leakage checking is prohibited in closed areas.
   • The ignition source is prohibited during the leakage inspection. A halide torch (or any other detector using a naked flame) shall not be used.
   • Leakage detection fluids can be applied with most refrigerants but the use of detergents containing chlorine shall be avoided as the chlorine may react with the refrigerant and corrode the copper pipe.
   • Vacuumize completely before welding. Welding can only be carried out by professional personnel in the service centre.
   • Please stop using it while gas leakage occurs, and contact professional personnel in the service centre.

3. Trial

   • The user must “Start the Pump before the Machine, and Turn off the Machine before the Pump”, or the machine will be damaged.
   • Before starting the heat pump, please check for any leakage of water; set a suitable temperature in the thermostat, and then switch on the power supply.
   • To protect the swimming pool heat pump, the machine is equipped with a time lag starting function, the fan will run 1 minute earlier than the compressor when starting the machine, and it will stop running 1 minute later than the compressor when powering off the machine.
   • After the swimming pool heat pump starts, please kindly check for any abnormal noise from the machine.

4. Round Controller Running Status Checking

5. Press “ ” for 5 seconds, and it will enter running status checking.

6. During this time, the display will show the status symbol “C0” and its corresponding value.

7. Change status through“ ” and “ ”, the corresponding value also changes.

8. Press “ ” to quit “Running Status Checking” mode

9. Running status checking table:
   Symbol| Content| Unit
   ---|---|---
   C0| Inlet water temp| °F
   C1| Outlet water temp| °F
   C2| Ambient temp| °F
   C3| Exhaust gas temp| °F
   C4| Evaporator coil pipe temp| °F
   C5| Return gas temp| °F
   C6| Cooling coil pipe temp| °F
   C9| Cooling plate temp| °F
   C10| EEV opening angle| P
   C11| DC fan speed| r/min

10. Temperature display conversion (Celsius/Fahrenheit)
    

    • When the screen is on Press “ ” and “ ” simultaneously for 5 seconds to switch the display between degrees Celsius and degrees Fahrenheit.
    • Attention: The controller has a power-down memory function.

11. Round Controller Running Parameter Checking

12. Press “ ” and for 10 seconds, it will enter running status checking.

13. During this time, the display will show the parameter symbol “P0” and its corresponding value.

14. Change status through “ ” and “ ”, the corresponding value also changes.

15. Press “ ” to quit “Running Status Checking ” mode

16. Running status checking table:

17. Parameters Table

2：time/water temp control

| ****

1

| ****

2

P1| Time setting (only available when the water pump running way is set to “2”| 10 ~ 120min| 5 min| 60 min
P2| Compressor continuously running time in defrosting mode| 30 ~ 90min| 1min| 30min
P3| Defrosting start temp| 1.4 °F ~ 32°F| 1 °F| 19.4 °F
P4| Defrosting running time| 1 ~ 12min| 1min| 12 min
P5| Defrosting quit temp| 46.4°F ~ 86°F| 1 °F| 55.4°F

P6

| ****

Single pump option

| On/off

50 ~ 100

| ****

1

| ****

off

P10| Compressor speed control| 0：Auto，1：Manual| 1| 0

P12

| Electronic expansion valve overheat level

（heating）

| ****

-10 ~ 20

| ****

1

| ****

3

P13| Electronic expansion valve overheat level

（cooling ）

| -10 ~ 20| 1| 5
P14| Electronic expansion valve manual/auto| 0：Auto，1：Manual| 1| 0
P15| Electronic expansion valve opening setting

（heating）

| 50 ~ 240| 2P| 175（H5）
P16| Electronic expansion valve opening setting

（cooling）

| 50 ~ 240| 2P| 175（H5）
P20| Power off memory function| 0 — NO，1 — YES| 1| 1

COMMISSIONING

Flow Rates

OPTIMUM FLOW RATE DIFFERENTIAL FROM INLET TO OUTLET IS BETWEEN 2-3 DEGREES
Each Pool Heat Pump has a minimum flow rate requirement please check the specification table to ensure the circulation pump in use is adequately sized.

Calibrating the flow rate
By using the running status function on the touch controller, it is easy to calibrate the check valves installed for optimum flow rates through the heat pump.
Madimack Heat Pumps have a built-in flow switch which will deactivate the heating function if not enough water flow is detected. The Heat Pump has a large range operation up to a seven-degree differential. If the temperature differential is above 7 degrees, the built-in flow switch or E6 Error will be displayed indicating not enough flow detected.

Recommended procedure

1. Open all isolating valves
2. Fully close the by-pass and switch the unit on to max temp.
3. Wait 3-4 minutes until the heat pump is at 100% Capacity
4. Check inlet and outlet temperature through the on-screen controller (Check “Running status check” in the previous section to obtain C0 and C1 values)
5. Open the by-pass valve to increase temperature differential (The difference between C0 and C1 values)
6. Close the by-pass valve to decrease temperature differential (The difference between C0 and C1 values)
7. Once optimum temperature difference (2-3 C) is achieved lock the position of the by-pass if possible.

Checklist:

• The unit has been installed level
• Minimum ventilation requirements are correct to standards shown in Appendix K
• The condensation drain pipe has been connected and drains away from the unit
• Rubber feet have been placed underneath the unit
• Warranty registration details have been filled out in section L
• Temperature differential has been calibrated between 2-3

MAINTENANCE

“CUT OFF” power supply of the heat pump before cleaning, examination and repairing

1. In the winter season when you don’t swim:

   • Cut off the power supply to prevent any machine damage.

   • Drain water clear of the machine.
     Important:
     Unscrew the water nozzle of the inlet pipe to let the water flow out. When the water in the machine freezes in the winter season, the titanium heat exchanger may be damaged.

   • Cover the machine body when not in use.

2. Please clean this machine with household detergents or clean water, NEVER use gasoline, thinners or any similar fuel.

3. Check bolts, cables and connections regularly.

4. If repair or scrap is required, please contact an authorized servicentreter nearby.

5. Do not attempt to work on the equipment by yourself. Improper operation may cause danger.

6. In case of risk, a safety inspection must be carried out before the maintenance or repair of heat pumps with R410A gas.

TROUBLESHOOTING for common faults

Repairing Guidance

WARNING:

• If repair or scrap is required, please contact an authorized servicentreter nearby.
• Requirements for Service Personnel
• Any person who is involved with working on or breaking into a refrigerant circuit should hold a current valid certificate from an industry-accredited assessment authority, which authorizes their competence to handle refrigerants safely by an industry-recognized assessment specification.
• Do not attempt to work on the equipment by yourself. Improper operation may cause danger.
• Strictly comply with the manufacturer’s requirements when charging R410A gas and equipment maintenance. This chapter focuses on special maintenance requirements for a swimming pool heat pump with R410A gas. Please refer to the technical service manual for detailed maintenance operations.
• Vacuumize completely before welding. Welding can only be carried out by professional personnel in the service centre.

Failure solution and code

A heat pump doesn ’t run

| No power| Wait until the power recovers
The power switch is off| Switch on the power
Fuse burned| Check and change the fuse
The breaker is off| Check and turn on the breaker
Fan running but with insu fficient heating| evaporator blocked| Remove the obstacles
Air outlet blocked| Remove the obstacles
3 minutes start delay| Wait patiently
Display normal, but no heating| Set temp. too low| Set proper heating temp.
3 minutes start delay| Wait patiently
If the above solutions don’t work, please contact your installer with detailed information and your model number. Don’t try to repair it yourself.

Note: If the following conditions happen, please stop the machine immediately, and cut off the power supply immediately, then contact your dealer:

1. Inaccurate switch action.
2. The fuse is frequently broken or the leakage circuit breaker jumped.

Protection & Failure code

3

| ****

E6

| Excessive temp difference between inlet and outlet water(Insufficient water flow protection)
4| Eb| Ambient temperature too high or too low protection (not failure)
5| Ed| Anti-freezing reminder (not failure)
NO.| Display| Failure code description
1| E1| High-pressure protection
2| E2| Low-pressure protection
3| E4| 3 phase sequence protection (three phase only)
4| E7| Water outlet temp too high or too low protection
5| E8| High exhaust temp protection

6

| ****

EA

| Heat exchanger overheat protection/Evaporator overheat protection (only at cooling mode)
7| P0| Controller communication failure
8| P1| Water inlet temp sensor failure
9| P2| Water outlet temp sensor failure
10| P3| Gas exhaust temp sensor failure
11| P4| Evaporator coil pipe temp sensor failure
12| P5| Gas return temp sensor failure
13| P6| Cooling coil pipe temp sensor failure
14| P7| Ambient temp sensor failure
15| P8| Cooling plate temp. sensor failure
16| P9| Current sensor failure
17| PA| Restart memory failure
18| F1| Compressor driver module failure
19| F2| PFC module failure
20| F3| Compressor start failure
21| F4| Compressor running failure
22| F5| Inverter board over current protection
23| F6| Inverter board overheat protection
24| F7| Current protection
25| F8| Cooling plate overheat protection
26| F9| Fan motor failure
27| Fb| Power filter plate No-power protection
28| FA| PFC module over current protection

HEAT PUMP WARRANTY AGREEMENT

Madimack Pty Ltd Warranty Terms
This document sets forth the comprehensive terms and conditions governing the warranty provided by Madimack (“Madimack”) for specified equipment, as indicated on the accompanying card. These warranty terms are supplementary to the statutory rights conferred upon the owner.

Coverage Duration and Inclusions:
Madimack warrants the listed equipment against defects in design, materials, and workmanship for distinct periods:

• One-Year Labor Coverage: The warranty extends to cover labour costs associated with rectifying defects for one year from the date of purchase by the original owner.
• Three Years Parts (Supply Only) Coverage: Parts deemed faulty within three years from the date of purchase are covered under this warranty. This coverage strictly pertains to the supply of parts and excludes associated labour costs.
• Five years compressor (Supply Only) coverage: Compressor deemed faulty within five years from the date of purchase is covered under this warranty. This coverage strictly pertains to the supply of parts and excludes associated labour costs.
• Twenty-Five Years Titanium Heat Exchanger Coverage: The titanium section of the heat exchanger is specifically warranted for twenty-five years against defects.

Warranty Services and Exclusions:
Madimack, at its discretion, shall rectify defects covered under this warranty by either repair or replacement of the faulty equipment or parts. Such repairs or replacements will be conducted during regular business hours by Madimack or an authorized repair agent, free of charge for parts or direct repair labour.

Exclusions from Warranty Coverage:
It is imperative to note that this warranty does not extend to cover the following circumstances

• Electrical and External Factors: Damage arising from faulty external electrical wiring, incorrect power supply, voltage fluctuations, or electromagnetic interference not originating within the equipment.
• Installation and Accessories: Issues resulting from incorrect or poor installation, or the utilization of non-Madimack accessories, components, or equipment.
• Natural or External Forces: Damage caused by storms, fires, floods, vandalism, misuse, negligence, Acts of God, earthquakes, war, vermin, foreign matter ingress (e.g., dirt, moisture), or any external agency.
• Atmospheric Conditions: Deterioration of external surfaces or refrigeration coils due to normal weathering or corrosive atmospheric conditions.
• Access and Transportation: Any costs related to gaining access to equipment in challenging or hazardous locations, as well as freight charges or travel costs for repairs outside Madimack’s standard service area.
• Mobile Applications and Reinstallation: Equipment installed in transportable or mobile applications (e.g., caravan or boat), reinstallation in such applications, or relocation to a different location.
• Consumable Items: Any consumable items (e.g., batteries, filters, belts) unless demonstrably defective at the time of purchase.
• Non-Human Climate Control: Damage or performance issues resulting from operation in environments where the primary function of the equipment is not the climatic comfort of humans.
• Operational Conditions: Damage, problems, or performance issues resulting from operations outside the specific operating conditions outlined in Madimack’s technical or sales literature.

Owner’s Responsibilities:
Owners are required to diligently maintain and operate the equipment by the provided operating instructions. Regular cleaning of air filters and replacement when necessary, ensuring clear air inlets and outlets, maintaining a clean condensate drain, replacing exhausted batteries, and applying additional corrosion protection in corrosive environments are the owner’s responsibilities.

Owner’s Statutory Rights:
Owners retain their non-excludable statutory rights, as prescribed by law, in instances where this warranty does not apply.

Claim Procedures:

• Owners seeking warranty service must adhere to the following procedure:
• Contact Madimack’s service department through the designated online portal.
• A service agent will attempt to resolve the issue remotely or get in touch for further assistance.
• If remote resolution is not possible, the owner will be provided with details of a local service agent.
• Owners are responsible for coordinating service appointments and payments directly with the authorized service agents.
• Reimbursement for covered works completed by approved Madimack Service Agents can be claimed by providing specific documentation, including invoices and reports, for validation. Upon validation, reimbursements will be processed within 28 business days.
• This warranty documentation delineates in detail the coverage, exclusions, and procedures governing the warranty obligations of Madimack For comprehensive and detailed information, refer to the original warranty documentation provided.

Product Purchase Warranty Registration

• Please complete all the details below from the installer and store this card along with the purchase docket in a safe place.
• Please take 2 or 3 photos of the installation and with this information upload them online at https://www.madimack.com.au/warranty-registrationor use the barcode scanner to go direct to the page.

References

• Register Your Product Warranty Information Online | Madimack

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