madimack Eco Full Inverter Heat Pump Instruction Manual

madimack Eco Full Inverter Heat Pump

Product Information

The product is a residential heat pump that is used for heating. It comes with two accessory boxes and a user manual. The manual provides information on the different parts of the heat pump and their installation locations. It also includes instructions for commissioning the unit and ensuring proper water flow rate. The heat pump uses environmentally friendly R32 Refrigerant.

Safety Precautions

The user manual includes important safety messages for the installation, maintenance, and repair of the heat pump. It is essential to read and follow these safety messages to prevent personal injury or damage to property. The manual emphasizes keeping the heat pump away from fire sources, placing it in a well-ventilated area, and ensuring repairs and disposal are carried out by trained service personnel.

Product Usage Instructions

1. Check that you have received the package in good condition.
2. Review the manual to familiarize yourself with all the parts of the heat pump and their installation locations.
3. Ensure that the surroundings of the unit are clear of debris and tree branches that can obstruct ventilation.
4. Keep the invoice/packing slip in a safe place for future reference.
5. Register the unit for warranty as per the instructions provided in the manual.
6. If installing the unit indoors, make sure it is ducted to the outside. For outdoor installation, ensure that the unit is placed in an appropriate outdoor area.
7. Regularly check the condensate drain for blockages or debris build-ups. Clean the drain to allow easy drainage of condensate.
8. If using Wi-Fi control, ensure that there is strong Wi-Fi strength in the heat pump area (recommended strength is more than -50 DB).
9. Follow the ventilation diagrams provided in the manual to install the unit properly and ensure efficient heating rates.
10. Read and obey all safety messages provided in the manual.
11. Do not place the heat pump near a fire source.
12. Ensure that the unit is placed in a well-ventilated area and not indoors or in enclosed spaces.
13. For any repairs or disposal, contact trained service personnel.
14. Vacuum the system completely before welding, and only allow professionally trained personnel to perform welding.
15. Read the instructions before installation, use, and maintenance.
16. Installation should be done by competent persons following the instructions in the manual.
17. Check all water connections for proper sealing and testing before operating the heat pump.
18. Do not use any methods to accelerate the defrosting process or clean frosted parts, except those recommended by the manufacturer.
19. If repairs are required, contact the nearest after-sales service center and strictly follow the repair process mentioned in the manual. Unauthorized repairs may void the warranty.
20. Set the temperature correctly to avoid overheating or overcooling.
21. Avoid blocking the air flows to the inlet or outlet areas of the heat pump by using or stacking substances or materials.
22. Avoid using or storing combustible gases or liquids near the heat pump to prevent fire hazards.
23. Install heat preservation insulation on pipes between the heat pump for optimizing the heating effect.

FOREWORD

Thank you for choosing the Madimack high-efficiency inverter pool heat pump! All our heat pumps are built and designed to the highest standard and are protected by our extended warranty service for peace of mind. Warranty registration is required to be submitted online in conjunction with the commissioning page and warranty registration page in the Appendix section at the back of the booklet  www.madimack.com.au/warranty- registration. Please read and fully understand all information provided before attempting to install the pool heat pump. For technical questions and further information please contact [email protected]. We hope you enjoy using our heat pumps.
Thank you!

COVER THE BASICS

1. Check that you have received the package in good condition

2. Every residential heat pump comes with two accessory boxes and a manual. The manual will mention all the parts and where they belong to make sure that the unit is commissioned, as per the ‘commissioning’ section, and that an adequate water flow rate is provided

3. Keep the surroundings of the unit clear of any debris, tree branches, and anything that can affect the ventilation of the unit

4. Keep the invoice/packing slip in a safe place.

5. Register the unit for warranty as per the warranty section in this manual

6. Ensure that the unit is installed in an outdoor area, if it has to be indoors the unit will need to be ducted to the outside

7. The condensate drain will need regular check-ups for any blockages or debris build-ups,
   Keeping it clean allows the condensate drain to escape easily to drainage

8. For Wi-Fi control make sure that you have full Wi-Fi strength in the heat pump area, more than -50 DB is recommended for a strong connection

9. Make sure that the unit is installed as per the ventilation diagrams to ensure efficient heating rates

Safety Precautions

We have provided important safety messages in this manual for the installation, maintenance and repair of your heater.
Please read thoroughly and obey all safety messages.

Environmentally friendly R32 Refrigerant is used in this heat pump.

Warning

This WARNING sign denotes a hazard. It calls attention to a procedure, practice,or the like, which, if not correctly performed or adhered to, could result in personal injury or injury to a third party. These signs are rare, but are extremely important.

Attention

• a. Please read the following instructions before installation, use and maintenance.
• b. Installation, must be completed only by competent persons only, and in accordance with this manual.
• c. Check all water connections are sealed and tested before operating the machine
• d. Except for the methods recommended by the manufacturer, do not use any methods to accelerate the defrosting process or clean the frosted parts.
• e. If a repair is required, please contact the nearest after-sales service center. The repair process must be strictly in accordance with this manual. Repairs made by unauthorized persons may void the  warranty.
• f. Correctly set temperature required for personal preference making sure to avoid overheating or overcooling.
• g. Please do use or stack substances or other materials which may block the air flows to the inlet or outlet areas. This causes the efficiency of the heater to be reduced, and may damage the machine.
• h. Do not use or stock combustible gas or liquids such as thinners, paint and fuel, to avoid fire!
• i. In order to optimize the heating effect, please install heat preservation insulation on pipes between the swimming pool and the heater, and please use a recommended cover on the swimming pool.
• j. Connecting pipes of the swimming pool and the heater should be less than 10m.

Safety

• a. Please keep the main power supply switch out of reach from the children.
• b. If power is suddenly disconnected during operation, and later the power is restored, the heater will start up automatically.
• c. Please switch off the main power supply in high storm weather to prevent the machine from damage that could be caused by lightning strikes.
• d. Any repairs should be carried out in a well-ventilated area. Any source of ignition is prohibited during the inspection.
• e. Safety inspection must be carried before the maintenance or repair for heat pumps with R32 gas in order to minimize the risk.
• f. If R32 gas leaks during the installation process, all operations must be stopped immediately and call your local service center.

About your heat pump

Transportation

• a. Always keep upright
• b. Do not lift the water union
  • (Otherwise, the titanium heat exchanger may be damaged)

Accessories

Connection of the condensate drainage kit:

Features

• a. Stable DC inverter compressor
• b. EEV Technology
• c. High-efficiency twisted titanium heat exchanger
• d. High-pressure and low-pressure protection
• e. Soft start & wide voltage application
• f. Stable inverter control system

Operating range

To provide you comfort and pleasure, please set swimming pool water temperature efficiently and economically.

• a. The heat pump can work between air -5°C～43°C,
• b. The temperature of heating 18℃～40℃

The ideal operation range is between air 15°C ~ 25°C.

Introduction of different modes

• a. The heat pump has three modes: Power, Perfect and Silence.
• b. They have different strengths under different conditions.

Boost mode

| Heating capacity: 20% to 100% capacity Intelligent optimization

Fast heating

|

Silent mode

|

Heating capacity: 20% to 80% capacity Sound level: 3dB (A) lower than Boost mode

Technical parameter

Model| ECO90/

240MM

| ECO130/

240MM

| ECO160/240

MM

| ECO200/

240MM

| ECO240/

240MM

---|---|---|---|---|---
PERFORMANCE CONDITION: Air 27°C/ Water 27°C/ Humid. 80%
Heating capacity (kW)| 9.0| 13.0| 16.1| 20.4| 24.4
COP Range| 6.4~10.8| 6.3~11.0| 6.2~10.9| 6.3~11.0| 6.3~11.0
PERFORMANCE CONDITION: Air 15°C/ Water 26°C/ Humid. 70%
Heating capacity (kW)| 6.5| 9.0| 11.0| 14.0| 16.0
COP Range| 4.4~6.4| 4.7~6.4| 4.3~6.6| 4.3~6.4| 4.5~6.6
TECHNICAL SPECIFICATIONS
Operating air temperature

(℃)

| ****

-5℃~43℃

Rated input power

(kW)

| 0.28 ~ 1.55| 0.41 ~ 2.01| 0.50 ~ 2.56| 0.60 ~ 3.26| 0.72 ~ 3.81
Rated input current (A)| 8| 12.0| 17.0| 19.0| 20.0
Sound level at 10m

dB(A)

| 21.6~33.5| 23.9~34| 26.2~37.3| 26.3~38.1| 26.9~38.7
Advised water flow

(L/min) ± 20%

| 50| 75| 90| 120| 150
Water connection

(mm)

| 40

Remarks:
This heat pump is able to perform normal within air temp -5°C～ 43°C, efficiency will not be guaranteed out of this range. Please take into consideration that the pool heat pump performance and parameters are different under various conditions.
Related parameters are subject to adjustment periodically for technical improvement without further notice. For details, please refer to the nameplate.

Dimension

| ****

A

| ****

B

| ****

C

| ****

D

| ****

E

| ****

F

| ****

G

| ****

H

---|---|---|---|---|---|---|---|---
ECO90/240MM| 324| 560| 347| 349| 872| 250| 74| 654
ECO130/240MM| 324| 560| 347| 349| 872| 320| 74| 654
ECO160/240MM| 324| 590| 347| 349| 962| 350| 74| 654
ECO200/240MM| 324| 590| 347| 349| 962| 350| 74| 754
ECO240/240MM| 395| 590| 415| 420| 962| 460| 74| 757

Above data is subject to modification without notice.
Please note the picture above and the specification diagram of the pool heater is for the technician’s installation and layout reference only. The product is subject to adjustment periodically for improvement without further notice.

Installation Guidance

Ventilation requirements
1st case: Single unit – 3 obstacles

Model number

| ****

ECO90

| ****

ECO130

| ****

ECO160

| ****

ECO200

| ****

ECO240

---|---|---|---|---|---
Option A
Distance A (mm)| ****

300

| ****

300

| ****

300

| ****

300

| ****

300

Distance B (mm)| ****

500

| ****

500

| ****

500

| ****

500

| ****

500

Distance C (mm)| ****

300

| ****

300

| ****

300

| ****

300

| ****

300

Option B
Distance A (mm)| ****

450

| ****

450

| ****

450

| ****

450

| ****

450

Distance B (mm)| ****

700

| ****

700

| ****

700

| ****

700

| ****

700

Distance C (mm)| ****

150

| ****

150

| ****

150

| ****

150

| ****

150

Please note that these are absolute minimum distances and where possible should always have a greater difference. Under no circumstances should any of the distances be reduced as performance will be affected. More ventilation is better.

4th case: Multiple units – 3 obstacles

Model number

| ****

ECO90

| ****

ECO130

| ****

ECO160

| ****

ECO200

| ****

ECO240

---|---|---|---|---|---
Option A
Distance A (mm)| ****

300

| ****

300

| ****

300

| ****

300

| ****

300

Distance B (mm)| ****

500

| ****

500

| ****

500

| ****

500

| ****

500

Distance C (mm)| ****

300

| ****

300

| ****

300

| ****

300

| ****

300

Distance D (mm)| ****

600

| ****

600

| ****

600

| ****

600

| ****

600

Option B
Distance A (mm)| ****

450

| ****

450

| ****

450

| ****

450

| ****

450

Distance B (mm)| ****

700

| ****

700

| ****

700

| ****

700

| ****

700

Distance C (mm)| ****

150

| ****

150

| ****

150

| ****

150

| ****

150

Distance D (mm)| ****

700

| ****

700

| ****

700

| ****

700

| ****

700

Please note that these are absolute minimum distances and where possible should always have a greater difference. Under no circumstances should any of the distances be reduced as performance will be affected. More ventilation is better.

Plumbing Multiple units:

Multiple heat pumps acting as one system should be connected in Cascade (Parallel Connection). Adequate flow rate should be provided to all the units in the system to ensure efficient heating (Please refer to the commissioning section in the manual to learn about heat pumps commissioning). The diagram below represents the cascade connection

Installation reminder

Only competent persons are authorized to install the heat pump and should be educated with the relevant building codes and standards of their current state or local governing body for all electrical, mechanical and water services to prevent danger or damage to the unit.

• a. Location and clearances

The inverter pool heat pump should be installed in a good ventilation place. Please consult with your local service centre for indoor installation requirements

• b. Typical installation diagram

Installations can differ dependent on-site conditions below is only a representation of one possibility.
Note: the inlet and outlet positions for the pipework is a representation only and can be positioned differently. Please see section: Installation options for more information of accessories available and different plumbing layouts

Placing the unit and water connections

1. The frame must be fixed by bolts (M10) to the concrete foundation or brackets. The concrete foundation must be solid and fastened; the bracket must be strong enough and antirust treated;
2. Please don’t stack substances that will block airflow near inlet or outlet area, and there is no barrier within 50cm behind the machine, or it will affect the efficiency of the heat pump and even stop the machine;
3. The machine needs an appended pump (Supplied by the user). The recommended pump specification-flux: refer to Technical Parameter, Max lift ≥10m;
4. When the machine is running, there will be condensation water discharged from the bottom, please pay attention to it. Please hold the drainage nozzle (accessory) into the hole and clip it well, and then connect a pipe to drain the condensation water out.
5. Please consult with your local service centre for indoor installation requirements.

Water pipe connection

The inlet and outlet water unions can’t stand the weight of soft pipes. The heat pump must be connected by hard pipes!

Wiring requirements

• a. Connect the heat pump to an appropriate power supply, the voltage should comply with the rated voltage of the product.
• b. The machine must be earthed
• c. Wiring must be handled by a professional technician according to the circuit diagram.
• d. Install electrical protection device according to local code for wiring
• e. The layout of power cable and signal cable should be orderly and not affect each other.

Electric wiring diagram

• a. For power supply: 240V 50Hz

Note:

1. Must be hard wired, plug is not allowed. The swimming pool heat pump must be earthed well..

References for protecting devices and cable specification

MODEL

| ECO90/ 240MM| ECO130/ 240MM| ECO160/ 240MM| ECO200/ 240MM| ECO240/ 240MM
---|---|---|---|---|---

B  k

| R  d C    A| 10| 16| 20| 20| 25
R  d R  d A  C

A

| ****

30

| ****

30

| ****

30

| ****

30

| ****

30

Above data is subject to modification without notice.
Note: Above data is adapted to power cord < 10m. If the power cord is 10m ~ 40m, the wire diameter must be increased. The signal cable can be extended to 50m maximum. Please see the appendix for further wiring information including pump control and auxiliary input

Installation options:

Flow switch-activated heating
The heat pump is activated by the flow of water initiated from the filtration/circulation pump, if the heater gets to temperature within the timers the unit will first start to use the inverter technology to slow the machine down to maintain the temperature and eventually to a stop.

1. The chlorinator controller initiates the filtration pump.

2. Heat pump’s flow switch senses the water flowing through the heat pump.

3. Heat pump starts and will run until temperature is reached or filtration pump switches off

4. No additional internal wiring to the heat pump is required in this set up

5. No additional settings needed to be changed

6. If the circulation pump is not running and no flow is detected unit will display E3 – this is normal and an indication
   the unit is sitting idle waiting for the filtration pump to start again.

7. If the pool temperature is not reached within the filtration times you may need to extend the timers to match the heating requirement.

Heat pump activation without using the chlorinator controller and using the one pump used for filtration (additional controller required) An on-board pump output relay can activate the main filtration pump by using it in combination with a “single pump controller” without using the chlorinator timers needing to be activated which will stop over chlorination but still use a single supply pipework for the pool. This set-up is best when only single pipework is available from pool and doesn’t have individual heating pipework. Efficient with only one pump working.

1. Termination points are labelled P1-P2 from the on-board relay and is activated by the timers and pool temperature, and will continue to run the pump until the heated water reaches the set temperature or the timer switches off.
2. Once temperature is reached or the timer is finished the heat pump will switch off the relay output stopping the circulation pump.
3. If the pool reaches temperature but the timer is still active the heat pump will switch off relay to stop the circulation pump. Whilst the timer is still active every hour it will run the circulation pump for 2 minutes to test the water temperature. If the temperature is 1 degree below set point the heat pump will continue to run the circulation pump and start the heating process again.
4. P1 – P2 relay up to 10A output for circulation pump (check total load on circuit when combined) (P1 and P2 is an output relay switch NOT active neutral terminals, please see wiring diagram for further information.)
5. Heat Pump timers are set through the mobile application and required a Wi-Fi connection. If no Wi-Fi is present then additional external timer may be required (sold separately)
6. On the single pump controller, connect the black power cable to a 240V GPO, connect the piggyback cord into the chlorinator, and plug the pump into the bottom of the controller.
7. Connect the Fig 8 wire from the single pump controller to the P1-P2 terminals. (See single pump controller manual for more information
8. Adjust parameter “P6” to 100 as per section E

Individual circulation pump installation
An onboard output initiates the circulation pump to start and stop from the heat pump itself based on temperature and timers. For use when there are dedicated heating pipes and to separate from the filtration timers.

1. Termination points are labeled P1-P2 from the onboard relay and is activated by the timers and pool temperature, and will continue to run the pump until the heated water reaches the set temperature or the timer switches off.
2. Once temperature is reached or the timer is finished the heat pump will switch off the relay output stopping the circulation pump.
3. If the pool reaches temperature but the timer is still active the heat pump will switch off relay to stop the circulation pump. Whilst the timer is still active every hour it will run the circulation pump for 2 minutes to test the water temperature. If the temperature is 1 degree below set point the heat pump will continue to run the circulation pump and start the heating process again
4. P1 – P2 relay up to 10A output for circulation pump (check total load on circuit when combined) (P1 and P2 is an output relay switch not active neutral terminals, please see wiring diagram for further information.
5. Heat Pump timers are set through the mobile application and required a Wi-Fi connection. If no Wi-Fi is present then an additional external timer may be required (sold separately)
6. It is recommended to install a power point for the pump to plug into for any future service work to the pump which may be required.
7. The circulation pump should be sized accordingly to suit the site conditions and flow required.
8. Adjust parameter “P6” to 100 as per section E.

Solar retro
In some situations, when a heat pump is replacing a solar heating system, the pipework is available to be used next to the house but there is no way of adding a new electrical circuit to the pool equipment. With the use of an additional temperature sensor, you can use the in-built flow switch to activate the heating. Allowing you to use the existing solar pump and to install the heater closer to the switchboard.

1. In may be impractical to get a new power cable from the house switchboard to the pool equipment area due to finished flooring etc., in this case It may be possible to use the existing pipework which connects to the house and install a power cable from there.

2. An external thermostat controller can initiate the existing circulation pump, thus running the heat pump through the flow switch for full temperature control.
   Please speak to your installer for more information.

3. No additional wiring to the heat pump is needed internally

4. Timers are set on the external thermostatic controller

5. Set heat pump a couple of degrees above the set point temperature of the external temperature controller.

Automation systems and additional controls
The heat pump comes with easy-to-connect terminals in the electrical compartment labeled as 5 and 6. The unit comes prewired with a bridge cable connected. To add an external control to activate the heat pump, remove the bridge and add in a volt free terminal connection. Please check with the automation system provider that the connection is volt free and the best way to install with their set-up. If the external controller is not initiating the heat pump to operate the display with show the word “OFF”

Operation Guidance

Key Function

1. Controller overview and key functions

Silence Mode

|

Press to start Silence mode

| UP/DOWN| Temperature Setting & Displaying

Attention:

• i. The controller has a built-in memory so all parameters are saved in the event of power loss

Controller functions and settings

Switching the unit on and mode selection

• a. Power On & Power Off Press to power on or power off the machine.
• b. Temperature Setting: Press to display and adjust set temperature.
• c. Mode Selection: Press to start boost mode, and the light will turn on.
  • Press to start silence mode, and light will turn on.
• d. Default mode is set to full power boost mode

Defrosting

• Automatic active defrosting: When the machine is operating in low temperatures it is very common for ice to build up on the external coil. The heat pump has a built in defrost protection program which will activate when it senses ice starting to form.

When machine is defrosting, starts flashing; after defrosting is on continuously

• Forced defrosting: : If the heat pump requires manual defrosting for testing or a sensor is faulty please follow these instructions, the machine must be in heating mode and the compressor is working continuously for more than ten minutes, Whilst the unit is running, press and on the controller simultaneously and hold for 5 seconds. When the symbol is flashing, defrost has started, and will continue until the external coil temperature reaches a certain temperature adequate for continued operation. If the symbol stops flashing forced defrost has stopped.

Note 1: the interval between forced defrosting should be more than 30 minutes apart.

Note 2: Defrost mode usually last for around 15 minutes, during this period, the heat pump fan will stop running, and relatively louder noise will be heard. The heat pump will reverse the refrigeration cycle in an attempt to melt any frost that have formed on the internal components, therefore its totally normal to witness higher condensation rate around the unit (Frost melting) and white smoke coming out of the unit (Water Vapor).

WiFi Operation
For video tutorials and further help please visit www.Madimack.com.au FAQ for all you need to do and full walkthrough. It is crucial that the WiFi is over the machine and is of a high power, the WiFi is a cloud based solution and needs the WiFi to be active on the machine for it to receive a signal.

• a. Make sure to switch off your data package on your phone prior pairing the heater, Mobile data can interrupt the connection process in some cases therefore failing to connect the unit.
• b. Your phone should be displaying full Wi-Fi strength with -50 DB > to ensure that you have enough signal strength for the heater to connect
• c. To reset the Wi-Fi settings on the heater, do the following:

1. Unlock the controller by holding the lock button on the far left for 3 seconds, the buttons will illuminate indicating that the controller is unlocked.
2. Hold The power button (for about 10 seconds) till you see the Wi-Fi signal on the controller flashing slowly
3. Slow Wi-Fi signal blinking means that the settings have been reset, follow the same instructions below to pair the heater with your mobile device

Components

Install position

Installation

APP Download

Account Registration

Register through third-party application

APP Pairing
Click “Add Device”, and then follow the instructions to pair the device .

APP Pairing

Your heater is successfully paired and ready to be controlled remotely.

Operation

For heat pump with Heating function only

For heat pump with Heating &Cooling function

Share Devices to your Family Members
After pairing, if your family members also want to control the device. Please let your family members register the APP first, and then the administrator can operate as below:

Notice:

1. If the Wi-fi signal can not cover the device. (Normally 10m-15m), please connect 10m extension cable (optional, not standard configuration).
2. The weather forecast is just for reference. Ann is subject to undaring without notice.

Testing

Heat pump checks before use

• a. The air inlets and outlets are free of any debris and are not obstructed.
• b. Refrigeration pipes or components are not installed in a corrosive environment.
• c. Check electric wiring connections are tight and adhere to the electrical schematic
• d. Check for water leaks around the machine and all new water connections

Refrigerant leak detection

• a. Leak testing is prohibited in enclosed areas
• b. Any source of ignition is prohibited during leak checks.
• c. Leak detection fluids can be used with most refrigerants but the use of products containing chlorine should be avoided as the chlorine may react with the refrigerant and corrode the copper pipe.
• d. Vacuum the machine completely before welding. Welding should only be carried out by a professional person in a service center.
• e. Please stop immediately if a gas leak occurs, and contact your local service center.

Trial Run

• a. The circulation pump must start before the heat pump and stop after the heat pump to avoid any damage occurring to the machine.
• b. In order to protect the heat pump, the machine is equipped with a time lag start function, the fan will run 1 minute earlier than the compressor when starting the machine, and it will stop running 1 minute later than the compressor when power off the machine.
• c. After the heat pump starts, check for any abnormal noises from the machine

Running status check

• a. Press and hold symbol for 10 seconds, to enter running status mode.
• b. After five seconds the display will show status code C0 and a corresponding value
• c. Change status code by pressing or
• d. Press to quit running status mode

Parameters Checking

Parameters Table

P0

| ****

Water pump running way

| 0：Continuation 1：Water temp control

2：time/water temp control

| ****

1

| ****

2

P1| Time setting (only available when the water pump running way is set to “2”| 10 ~ 120 min| 5 min| 60 min
P2| Compressor continuously running time in defrosting mode| 30 ~ 90min| 1min| 35 min
P3| Defrosting start temp| -17 ~ 0℃| 1℃| -7℃
P4| Defrosting running time| 1 ~ 12min| 1min| 12 min
P5| Defrosting quit temp| 8 ~ 30℃| 1℃| 13℃

P6

| ****

Single pump option

| On/off

0 ~ 100

| ****

1

| ****

off

P10| Compressor speed control| 0：Auto，1：Manual| 1| 0

P12

| Electronic expansion valve overheat level

（heating）

| ****

-10 ~ 20

| ****

1

| ****

3

P13| Electronic expansion valve overheat level

（cooling ）

| -10 ~ 20| 1| 5
P14| Electronic expansion valve manual/auto| 0：Auto，1：Manual| 1| 0
P15| Electronic expansion valve opening setting

（heating）

| 50 ~ 240| 2P| 175（H5）
P16| Electronic expansion valve opening setting

（cooling）

| 50 ~ 240| 2P| 175（H5）
P20| Power off memory function| 0 — NO，1 — YES| 1| 1

Commissioning

Flow Rates
OPTIMUM FLOW RATE DIFFERENTIAL FROM INLET TO OUTLET IS BETWEEN 2-3 DEGREES
Each Pool Heat Pump has a minimum flow rate requirement please check the specification table to ensure the circulation pump in use is adequately sized.

Calibrating the flow rate
By using the running status function on the touch controller, it is easy to calibrate the check valves installed# for optimum flow rates through the heat pump. Madimack Heat Pumps have a built-in flow switch which will deactivate the heating function if not enough water flow is detected. The Heat Pump has a large range operation up to a seven-degree differential. If the temperature differential is above 7 degrees, the built-in flow switch or E6 Error will be displayed indicating not enough flow detected.

Recommended procedure

1. Open all isolating valves
2. Fully close the by-pass and switch the unit on to max temp.
3. Wait 3-4 minutes until heat pump is at 100% Capacity
4. Check inlet and outlet temperature through the on-screen controller (Check “Running status check” in the previous section to obtain C0 and C1 values)
5. Open the by-pass valve to increase the temperature differential (The difference between C0 and C1 values)
6. Close the by-pass valve to decrease temperature differential (The difference between C0 and C1 values)
7. Once optimum temperature difference (2-3 C) is achieved lock the position of the by-pass if possible.

Checklist:

• Unit has been installed level
• Minimum ventilation requirements are correct to standards show in appendix K
• Condensation drain pipe has been connected and drains away from unit
• Rubber feet have been placed underneath unit
• Warranty registration details have been filled out in section L
• Temperature differential has been calibrated between 2-3

Maintenance

SWITCH OFF” power supply to the heater before cleaning, examination or repairing supply of the heater before cleaning, examination and repairing.

In the winter season, when you don’t swim:

• a. Cut off power supply to prevent any machine damage.
• b. Drain water clear of the machine.
• c. Cover the machine body when not in use.

1. Please clean this machine with household detergents or clean water, and NEVER use gasoline, thinners, or any similar fuel.
2. Check bolts, cables, and connections regularly.
3. If repair or scrap is required, please contact an authorized service center nearby.
4. Do not attempt to work on the equipment by yourself. Improper operation may cause danger.
5. In case of risking, safety inspection must be carried out before the maintenance or repairing for heat pumps with R32 gas.

Troubleshooting for common faults

Repairing Guidance

Requirements for Service Personnel

• a. Any person who is involved with working on or breaking into a refrigerant circuit should hold a current valid certificate from an industry-accredited assessment authority, which authorizes their competence to handle refrigerants safely in accordance with an industry-recognized assessment specification.
• b. Do not attempt to work on the equipment by yourself. Improper operation may cause danger.
• c. Strictly comply with the manufacturer’s requirements when charging R32 gas and equipment maintenance. This chapter focuses on special maintenance requirements for a swimming pool heat pump with R32 gas. Please refer to the technical service manual for detailed maintenance operation.
• d. Vacuum system completely before welding. Welding should only be carried out by a professional person in a service center.

Problems without an error code

Heat pump doesn’t run

| No power| Wait until the power recovers
Power switch is off| Switch on the power
Fuse is broken| Check and change the fuse
The breaker is off| Check and turn on the breaker
Fan running but with insufficient heating| Evaporator blocked| Remove the obstacles
Air outlet blocked| Remove the obstacles
3-minute start delay| Wait patiently
Display normal, but no heating| Set temperature too low| Set proper heating temp.
3-minute start delay| Wait patiently
If above solutions don’t work, please contact your installer with detailed information and your model number. Please don’t try to repair it yourself.

Note
If the unit frequently trips please stop the machine immediately, and cut off the power supply immediately, then contact your dealer:

Protection & Failure Code

Error| Component corresponding| What did the error detect?| Solution
---|---|---|---
E1| High pressure protection| High gas pressure switch| 1. Check the water flow from the filtration pump and ventilation clearances. 2. Check high pressure switch is

closed circuit 3. Replace PCB 4. replace inverter board

E2| Low pressure protection| Low gas pressure switch| 1. Check the water flow from the filtration pump and ventilation clearances. 2. Check low pressure switch is

open circuit 3. Replace PCB 4. replace inverter board

E3| No water protection| Low water flowrate| Check the water flow in pipes, and filtration pump is running. Check filters, skimmer basket, back wash Check the bypass or valves have not been adjusted since commissioned

Check the Water flow switch

E4| 3 phases sequence protection| Electrical power connection| Check the power connection to the pump
E5| Power supply excesses operation range (Not failure)|  | 1). Recover when back to the normal power 2). Replace PCB
E6| Excessive temp difference between inlet and outlet water (Insufficient waterflow protection)| High temperature difference| Check the water flow in pipes, and filtration pump is running.

Check the bypass is opened and unit is commissioned

Check the Water flow switch

E7| Water outlet temp too high or too low protection| Water flowrate in pipes| Check if there is any blockage in the inlets, outlets, and through the pipe
E8| High exhaust temp protection| Compressor overheating| Check if refrigerant gas is leaking, check the connection of the sensor, might need to change if faulty, check the

compressor of the pump

Eb| Ambient temperature too high or too low protection (not failure)| Out of the heat pump’s capacity to withdraw heat from

the atmosphere

| Out of application range
Ed| Anti-freezing reminder (not failure)|  | Wait for automatic recovery
F1| Compressor drive module failure| Lack of phase| Check the voltage and the frequency conversion
F2| PFC module failure| PFC circuit| Check the PFC switch circuit if short or not
F3| Compressor start failure| Compressor circuit| Check the compressor wiring if its correct or if there is any short circuit
F4| Compressor running failure| Compressor circuit| Check the compressor wiring if its correct or if there is any short circuit
F5| Inverter     board     over                  current protection|  | 1).  Wiring

2).  Inverter board

3).  PCB

F6| Inverter board overheat protection| Inverter board high temp| Check the current flowing it might need to
F7| Current protection|  | 1). Power off and restart 2). Inverter board

3). Compressor

F8| Cooling plate overheat protection|  | 1). Power off and restart 2). Check fan motor

3). Check cooling plate

F9| Fan motor failure| Fan motor| Check the fan motor wiring, check if the fan is broken or loose
Fb| Power     filter     plate     No-power protection| Power filter not working| Single Phase Model

1). Replace Inverter board 3 Phases Model

1). Replace power filter plate

FA| PFC       module      over             current protection| Solar inverter voltage change Power black out| 1). Initial power testing has completed.

Power off and restart (happens install with solar PV)

the water inlet, might need to be changed
P2| Water outlet temp sensor failure| The water outlet temperature sensor is either damaged or running a short circuit| Check the Temperature sensor at the water outlet, might need to be changed
P3| Gas exhaust temp sensor failure| The sensor is running a short circuit, damaged, or not fixed properly| Check the gas exhaust Temperature sensor, might need a replacement
P4| Evaporator coil pipe temp sensor failure| The sensor is running a short circuit, damaged, or not fixed properly| Check the evaporative coil pipe Temperature sensor, might need a replacement
P5| Gas return temp sensor failure| The sensor is running a short circuit, damaged, or not fixed properly| Check the Gas return Temperature sensor, might need a replacement
P6| Cooling coil pipe temp sensor failure| The sensor is running a short circuit, damaged, or not fixed properly| Check the cooling coil pipe Temperature sensor, might need a replacement
P7| Ambient temp sensor failure| The sensor is running a short circuit, damaged, or not fixed properly| Check the Ambient Temperature sensor, might need a replacement
P8| Cooling plate temp sensor failure| The sensor is running a short circuit, damaged, or not fixed

properly

| Replace inverter board
P9| Current sensor failure| The sensor is running a short

circuit, damaged

| 1). Replace inverter board for single phase model 2). Replace power filter plate for 3 phases model

Heat Pump Warranty Agreement

This Warranty applies to domestic and commercial products purchased and installed in Australia.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your Australian Consumer Law guarantees, and similar statutory rights, are called the “Owner’s Statutory Rights” in this Warranty. THE RIGHTS GIVEN BY MADIMACK AUSTRALIA WARRANTY ARE IN ADDITION TO THE OWNER’S STATUTORY RIGHTS. The Madimack Pty Ltd (“Madimack”) equipment listed on the back of this card is warranted by Madimack against defects in design, materials and workmanship for a period of up to 2 Years from the date the equipment is purchased by the original owner. Equipment defects covered by this Warranty will be repaired or replaced at the discretion of Madimack (subject to the Owner’s rights under the Australian Consumer Law with respect to major failures) without cost to the owner for parts or direct repair labour. The repair or replacement shall be performed during normal business hours by Madimack or a repair agent authorised by Madimack. Any Madimack parts or Madimack equipment replaced under this Warranty will be warranted in accordance with the provisions of this Warranty for the remainder of the original warranty period or 12 months from the completion of the repair, whichever is the greater. Except where inconsistent with the Owner’s Statutory Rights and the rights given by this Warranty, all other warranties and all liability of Madimack for any loss or damage direct and consequential is expressly excluded.

This Warranty DOES NOT cover: –

• Damage or problems or unsatisfactory performance caused to the equipment by faulty or incorrect external electrical wiring, incorrect power supply, voltage fluctuations, over voltage transients or electromagnetic interference not originating within the equipment.
• Damage or problems resulting from incorrect or poor installation.
• Damage or problems caused by the use of an accessory, component or equipment not supplied by Madimack.
• Damage or problems caused by storm, fire, flood, vandalism, misuse, negligence, Acts of God, earthquake, war, vermin, foreign matter entering the equipment (e.g. dirt and moisture) or any other outside agency.
• Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions.
• Any costs or additional labor associated with gaining acceptable service access to equipment installed in restricted or unsafe (e.g. high) locations.
• Freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Madimack or a repair agent authorized by Madimack.
• Equipment which has been installed in a transportable or mobile application (e.g. caravan or boat).
• Equipment which has been re-installed in a transportable or mobile application (e.g. caravan or boat).
• Equipment which has been re-installed at a location other than the original location.
• Any consumable item (e.g. batteries, filters, and belts) supplied with the equipment unless the item is shown to be defective at the time of purchase.
• Damage or problems or unsatisfactory performance resulting from operation in an environment where the climatic comfort of humans is not the primary function of the equipment.
• Damage or problems or unsatisfactory performance resulting from operations at conditions outside the operating conditions specified in the Madimack technical or sales literature applicable to the equipment.
• Damage, problems or unsatisfactory performance resulting from misapplication of the equipment.

Where this Warranty does not apply, the Owner’s rights are limited to the Owner’s non-excludable Statutory Rights.

Owner’s Responsibility
The owner is responsible for the correct operation and regular maintenance of the equipment as listed below.
The correction of any non-product fault or problem is not covered by this warranty.

• Operation and maintenance of the equipment in accordance with the operating instructions.
• Regular cleaning of the air filter(s) and replacement where necessary.
• Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (e.g. dirt, leaves, plants)
• Ensuring that the condensate drain is kept clean.
• Replacement of exhausted batteries.
• The application of additional corrosion protection if the product is installed in a corrosive environment (e.g., Industrial pollution, sea air).

Making a claim
The following steps should be taken when making a warranty claim with Madimack Pty Ltd.

1. Owners experiencing issues with their system are to contact Madimack Pty Ltd service departments online portal to and provide the requested information.
2. A service agent will review the provided information and will contact you on the provided phone number to try and solve the issue
3. If the issue cannot be dealt with over the phone, owners will be supplied with details of service agent in their area
4. Owners will need to contact and deal with service agents directly in relation to the booking in and payments of works related to the service or repair of their Madimack Pool Heat Pump
5. Owners can claim reimbursement for costs of works covered under the product warranty when completed by an approved Madimack Service Agent. When making a claim, owners will need to provide the following documents

• Proof that you are the original system owner – original invoice showing owner name and property address
• Copy of invoice from an approved Madimack approved service agent
• For a major defect a copy of the report for major defects from approved Madimack Service agent
• All Service Claim Submissions will be processed and reimbursement on validated claims paid into owner nominated account within 7 business days.

Product Purchase Warranty Registration

Please complete all the details below from the installer and store this card along with the purchase docket in a safe place.
Please take 2 or 3 photos of the installation and with this information upload them online at https://www.madimack.com.au/warranty-registration or use the barcode scanner to go direct to the page.

Supplied by|
---|---
Date of Purchase|
Installed by|
Installer No (if applicable)|
Date of Install|
Owners full name|
Address of Premises|
Telephone number|
Make|
---|---
Model|
Serial|
Commissioning|
By pass valve fitted?|
Temperature difference|
Notes|

References

• Sustainable Pool Heating and Pool Heater Supplier | Madimack
• Register Your Product Warranty Information Online | Madimack
• Register Your Product Warranty Information Online | Madimack

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