ANKER A2934 Electric Vehicle Charger User Manual
- June 1, 2024
- Anker
Table of Contents
- ANKER A2934 Electric Vehicle Charger
- Product Information
- Product Usage Instructions
- SAFETY TIPS
- IMPORTANT INFORMATION
- USE OF PRODUCTS
- OPERATION GUIDE
- WALLBOX INSTALLATION METHOD
- TROUBLESHOOTING
- MAINTENANCE
- FCC Statements
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
ANKER A2934 Electric Vehicle Charger
Product Information
Specifications
- Product Number: A2934
- Product Name: Anker EV Charger
- Type: Portable
- Power Output: 7.6kW
- Cable Length: 25 ft
Product Usage Instructions
Safety Tips
Before using the Anker EV Charger, please read and follow these important
safety instructions:
- Supervise the device when used around children.
- Avoid putting fingers into the electric vehicle connector.
- Do not use the product if the charging cable is damaged or frayed.
- Avoid using the product if the enclosure or EV connector is broken, cracked, or damaged.
- Ensure installation is done by a qualified professional electrician.
- Understand the instruction manual before operating the EV charger.
- Avoid situations that may cause electric leakage.
- Do not make changes or modifications to the unit without approval.
Important Information
The Anker EV Charger is designed for charging electric vehicles in both
indoor and outdoor settings. Follow these guidelines for specified use:
- Comply with local regulations during installation and connection.
- Store the charger in a dry, ventilated indoor place within the temperature range of -30°C to +50°C.
- Maintain a monthly average relative humidity of 90% (25°C) without condensation.
- Keep the charger sealed after installation to prevent rain soaking.
- Avoid explosive environments during use.
About this Manual
This manual is intended for:
- End customers (EV charger users)
- Technical staff for debugging and service
FAQ
-
Where can I find tutorial videos and more information about the Anker EV Charger?
You can visit https://support.anker.com for tutorial videos, FAQs, manuals, and additional information. You can also scan the QR code provided in the user manual for quick access. -
What should I do if the charging cable of the EV charger is damaged?
If the charging cable is damaged or frayed, do not use the product. Contact customer support for assistance or to inquire about getting a replacement cable. -
Can I install the Anker EV Charger myself?
No, the installation of the EV charger should be done by a qualified professional electrician to ensure safety and proper functioning of the equipment.
Anker EV Charger
(Portable, 7.6kW, 25 ft)
USER MANUAL （ Version : 1.0）
For tutorial videos, FAQs, manuals, and more information, please visit:
https://support.anker.com
Or scan the QR code below:
Product Number: A2934
SAFETY TIPS
IMPORTANT SAFETY INSTRUCTIONS
WARNING: This manual contains important instructions for AC charger
series that shall be followed during installation, operation and maintenance
of the unit.
- Read all the instructions before using this product;
- This device should be supervised when used around children;
- Do not put fingers into the electric vehicle connector;
- Do not use the product when the charging cable has been damaged or frayed;
- Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other indication of damage;
- The whole installation should be operated by qualified professional electrician;
- Be careful! Any incorrect operation may cause life danger, injury or equipment damage. The manufacturer would refuse to accept any claim arising therefrom.
- Please make sure this instruction manual is fully understood and the specified conditions are met before any operations of the EV charger;
- Please do not operate under any circumstances that may cause electric leakage;
- Changes or modifications to this unit not expressly approved by the part responsi-ble for compliance could void the user’s authority to operate the equipment;
- This equipment complies with FCC radiation exposure limits set forth for an rolled environment.
- This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
SAVE THESE INSTRUCTIONS
IMPORTANT INFORMATION
Specified use
- This type of product is a charger that can charge electric vehicles in indoor and outdoor areas;
- When installing and connecting the charger, the relevant regulations of the local country or government shall be observed;
- The specified use of the equipment includes complying with the environmental conditions under any circumstances;
- During the storage or use of the equipment, it is necessary to store the charger and its supporting components in a dry and ventilated indoor place with a temperature of -30 ℃~+50 ℃ and a daily average temperature of ≤ 35 ℃ within 24 hours;
- Monthly average relative humidity ≤ 90% (25 ℃), no condensation on the surface; After the installation, the shell of the charger shall be kept sealed to avoid soaking in rain;
- The place of use shall be free of explosive media, the surrounding media shall not contain harmful gases and conductive media that corrode metals and damage insulation, and shall not be filled with steam or serious mold;
- The place of use should avoid direct sunlight. When installing outdoors, it is recommended to install sunshade facilities for the charger;
- When the AC charger is not in use, the charging gun shall be placed 0.5 m~1.5 m away from the ground;
- Equipment shall be developed, produced, inspected and filed according to relevant safety standards. Therefore, there will be no unnecessary property loss or personnel danger, if the instructions and safety standards are followed strictly; The instructions contained in this manual must be strictly followed, otherwise potential safety hazards may occur or the built-in protection devices may fail. Although this manual describes the relevant safety tips, it is still necessary to pay attention to the safety regulations and accident prevention regulations in accordance with the corresponding application;
- Due to technical or legal restrictions, it is impossible to supply all models/options to the region;
- For any special requirements, pls feel free to contact us.
About this Manual
- This manual is applicable to the following groups:
- The end customer (EV charger user)
- The technical staff of debugging and service
- The final explanation of this manual belongs to the company.
USE OF PRODUCTS
Product Appearance Size
Product Appearance Introduction
Product Performance Description
Product Characteristics
Product Item| A2934
Output Power| 7.6kW
Operating Current| 32 A（Max）
Current Adjustability| 16A-20A-24A-32A
Installation Method| Portable/Wallbox
Operating Voltage| L1 /L2 /PE；240 Vac(±15 %)
Operating Frequency| 60Hz±1Hz
Cable Length| 7.5m(25ft)
AC Input Plug| NEMA 14-50P
Connector Type| Type 1(SAE J1772)
Indicator| 3-Color Indicator
User Interface| 1.3inches OLED Screen
Charging Method| Plug and Charge
Appearance Size| 297 mm X 106.6 mm X 53.8mm
Product Weight| ＜4.2kg
Protection Characteristics
Over Voltage Protection| Input Voltage＞120 %, relay is of
Under Voltage Protection| Input Voltage＜80 %, relay is of
Over Load Protection| Output Current＞110 %, relay disconnected, the power
supply needed to be cut of and restored
Over Temperature Protection| When the temperature of the main board reached 85
℃ , the power was reduced to 50%, and it was turned
Ground Protection| The ground wire is not detected or the ground wire is
disconnected during charging. The relay is disconnected.
Leakage Protection| CCID20, leakage, the relay was of
Environment Characteristics
Operating Temperature| -30℃ ~ +50℃（-22℉~+122℉）
Storage Temperature| -35℃ ~ +80℃（-31℉~+176℉）
Operating Humidity| 5 % ~ 95 % RH
Operating Altitude| ＜2000 m
Protection Degree| TYPE 4 / IP66
Reliability
MTBF| 100 , 000H
Warranty| 2Years
Safety Standard| UL2594, UL2231-1/-2, UL1998, UL991, UL2251
LED Indicator Instruction
| No. | Charging Status | Indicator Color | Indicator Status |
|---|---|---|---|
| 1 | Standby | Blue | Always on |
| 2 | Insert the Plug | Green | Always on |
| 3 | Charging | Green | Flashing |
| 4 | C P Abnormal | Red | Always on |
| 5 | Over voltage/Under voltage | Red | Flashes once every 1S |
| 6 | Ground Fault | Red | Flashes once every 2S |
| 7 | Over-current Protection | Red | Flashes once every 4S |
| 8 | Leakage Protection | Purple | Flashes once every 1S |
| 9 | Over-temperature Protection | Purple | Flashes once every 2S |
Equipment Parts List
| No. | Equipment Parts | Quantity |
|---|---|---|
| 1 | AC Charging Pile | 1 |
| 2 | Fixing Cover | 1 |
| 3 | Gun Holder | 1 |
| 4 | Screw | 7 |
| 5 | Expandable Rubber Stopper | 7 |
| 6 | Certification | 1 |
| 7 | User Manual | 1 |
OPERATION GUIDE
Operation Steps
Plug the charger into the socket
Specification of Switch and Socket
| Power | Current | Switch/Socket |
|---|---|---|
| 7kW | 32A(Max) | 40A(2P leakage protector)/32A Socket |
For power safety, add overcurrent protection device/circuit breaker at the product input.
GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction or break down,
grounding provides a path of least resistance for electric current to reduce
the risk of electric shock. This product is equipped with a cord having an
equipment grounding conductor and a grounding plug. The plug must be plugged
into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
WARNING
Improper connection of the equipment grounding conductor is able to result in
a risk of electric shock. Check with a qualified electrician or serviceman if
you are in doubt as to whether the product is properly grounded. Do not modify
the plug provided with the product if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
WALLBOX INSTALLATION METHOD
Wallbox Rendering
Fixing Cover Installation Drawing
As shown in the above figure, place the fixing cover on the wall at a proper height, mark the hole location on the wall with a pencil, and use an impact drill to drill three φ7 holes on the wall according to the hole marking, and drill three φ8 expansion rubber plugs in the three holes. Finally, place the wall hanging shell on the wall, align the fixing holes of the fixing cover with the wall holes, and fasten them with φ5 tapping screws.
Gun Holder Installation Drawing
As shown in the above figure, place the gun holder on the wall at a proper height, mark the hole location on the wall with a pencil, and use an impact drill to drill four φ7 holes on the wall according to the hole marking, and drill four φ8 expansion rubber plugs in the four holes. Finally, place the gun holder on the wall, align the fixing holes of the gun holder with the wall holes, and fasten them with φ5 tapping screws.
Installation Environment Requirements
- The installation position of the charger shall not be close to dangerous locations or areas such as water, oil and gas pipelines；
- The installation position shall be convenient for charging, the wiring length shall be shortened to reduce the energy consumption of cable resistance when laying lines；
- The wall hanging parts and shall be fixed with screws. The installation wall shall be able to bear the gravity of the charger and its accessories, and shall not tilt after installation. The wall should not be too close to the internal line；
- The protection degree for indoor installation shall be at least TYPE 4, and that for outdoor installation shall be at least TYPE 4. It is recommended that the charger be installed in an environment with sunshade or umbrella; The lighting and passage at the installation site of the charger must be safe and smooth；A certain operating space shall be reserved for the installation of charger to facilitate the overhaul and maintenance of engineering personnel；
- It is recommended that the customer install a circuit breaker at the front end of the charger. The mini circuit breaker should meet local regulations.
Power Supply Requirements
The power supply mode of the portable AC charger is AC single-phase power
supply, and the input electrical requirements are:
- AC Operating Voltage: Refer to page 6；
- AC Operating Frequency: Refer to page 6；
- The capacity of the power supply system shall be greater than the maximum moderating power of the product;
- For the specification of power socket, please refer to Specification and Configuration Table of Switch Socket on page 8.
TROUBLESHOOTING
Troubleshooting Table
| Failure | Causes and Solutions |
|---|---|
| Unable to turn on |
- Check the power supply and cables to ensure that they are not damaged in any way and are properly connected and that the power supply is properly powered.
- If you cannot resolve the problem, please contact a service partner.
Unable to start charging|
- Check the vehicle connector to make sure there is no foreign matter inside the gun, the cable is not damaged, and the vehicle connector and socket are in good contact.
- Check the unlock button to make sure it is locked and that the vehicle is set up properly.
- Touched the delayed charging button by mistake.
Incomplete charge or overtime charge|
- High temperatures can cause current derating or interrupt charging process.
- Overvoltage or under voltage may cause interruption of charging.
- Poor grounding leads to incomplete product protection charging.
The screen displays “CP Fault”|
- Please restart the device to charge.
- If you cannot solve the problem, please contact the service partner.
The screen displays “Overvoltage fault”|
- Indicates that the charger input voltage is higher than the limit value 288Vac(max).
- Contact an electrician to confirm whether the supply voltage is normal.
- If you cannot solve the problem, please contact the service partner.
The screen displays “Low voltage fault”|
- Indicates that the charger input voltage is below the limit 192Vac(min).
- Contact an electrician to confirm that the supply voltage is normal.
- Please check whether the power supply load capacity is suicient.
- If you cannot solve the problem, please contact the service partner.
| Failure | Causes and Solutions |
|---|---|
| The screen displays “Ground fault” | Check whether the ground status of the |
power supply socket is valid.
The screen displays “Overcurrent fault”|
- Please make sure that the vehicle charging current is within the rated range.
- If you cannot solve the problem, please contact the service partner.
The screen displays
“Over Temperature fault”
|
- Stop charging and leave it for 30 minutes before starting charging again.
- If you cannot resolve the problem, please contact the service partner.
Button not responding|
- You can operate the screen button before inserting the gun, and the button will be locked and not respond after inserting the gun.
- Please contact the service partner.
Show ʼno plug” does not charge?|
- Avoid fast and frequent plugging and unplugging.
- Maybe vehicle problem, contact after-sale service.
(*) Possible fault causes (fault status LED lights up):
In principle, the fault must be cleared by pulling out the charging gun. The
following reasons may lead to failure: Ground fault, electric leakage, charger
pile ID not set. Please contact your service partner to maintain the
equipment.
MAINTENANCE
Maintenance
- The following routine maintenance items are only for reference, please refer to relevant standards and operation instructions for operation;
- Sunshade and rainproof measures shall be taken for the charging pile, and it is recommended to install a canopy outdoors;
- Regularly check whether the bolts of the charging pile are fastened, whether the connecting wire is loose, and whether the connection is not firm, and check whether there is short circuit;
- Pay attention to lightning protection and ensure effective shielding and reliable grounding of the charging pile;
- When using, try to control the output voltage and current of the charging pile within the nominal range, so as to ensure that the charging pile can work with the maximum efficiency;
- When the charging pile is out of service, the charging output shall be stopped first, then the power plug shall be pulled out and the power shall be cut off, then the cable shall be wound, and the charging pile shall be put back to its original position after the temperature of the charging pile drops to normal temperature;
Important Matters
- To ensure that you can enjoy the warranty service, please ensure that the tear-proof label on your charging pile is intact;
- Your charging pile warranty is based on the date of purchase by the user and, if not available, the date the unit left the factory;
- Please show the original of the unit and invoice during warranty.
Notice
- The charger must be grounded through the grounding conductor of the permanent wiring system or equipment;
- Please avoid installing in the direct sunlight or exposure environment, and try to use the charger in a cool and ventilated place;
- Do not install and use the charger near flammable, explosive, combustible and chemical substances or steam;
- Before installing or cleaning the charger, the power supply must be cut off to ensure that there is no power input. Do not touch the heat source, dirt or water source on the contact surface;
- Please use the charger within the specified working parameters;
- Only connect electric vehicles. Do not connect other loads (electric tools, etc.).
- Do not use the charger for other purposes than charging or other vehicles that do not support the AC charger standard of the country where the product is located;
- The charger must be checked regularly. If it is found to be defective, cracked, worn, damaged and inoperable, the charger shall be stopped immediately and the after sales service telephone shall be called;
- Do not attempt to open, disassemble, modify or transform the charger without a professional electrician. The charger is not a device that can be maintained by users. Do not remove safety symbols, warning prompts, nameplates, signs or pipeline marks;
- If you or your car are exposed to rainstorm, lightning, heavy snow or other severe weather conditions, do not use the charger to prevent any parts from being damaged;
- Please handle with care when transporting the charger. Do not subject it to strong external force impact, and do not drag, twist or step on the charger and cable to prevent damage to any parts. At any time, please avoid and prevent the charger from being damaged by moisture, liquid and other foreign matters.
- If there is water, damage or corrosion, please do not use it. Do not touch or charge the cable and charging gun head with wires, tools or other sharp hard objects;
- If your EV is covered with a car cover or a car coat, please remove it before charging the car;
- Users may affect or impair the function of the charger during usage if he/she wears any medical or implantable electronic device, such as cardiac defibrillators, pacemakers, etc;
FCC Statements
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
After sales information
Customer Service
- 24-month limited warranty*
- Please note that your rights under applicable law governing the sale of consumer goods remain unaffected by the warranties given in this Limited Warranty.
- Lifetime technical support
- (US/CA) +1 (800) 988 7973
- support@anker.com
- support.mea@anker.com