ALIENTECH Dashboard Tools and Software for ECU Remapping User Manual

: May 15, 2024
: ALIENTECH

Table of Contents

IMPORTANT INFORMATION
Warnings
ALIEN_id Registration
Technical Support
References
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ALIENTECH Dashboard Tools and Software for ECU Remapping

ALIENTECH Dashboard Tools and Software for ECU
Remapping

IMPORTANT INFORMATION

This User Guide has been specially designed to illustrate how to use Alientech Dashboard, the new platform from which you can access the several services provided by Alientech srl to its customers through the ALIEN id.
We suggest you carefully read this User Guide before registering and start using the Dashboard, and to keep it always at hand.

Version	Release date	Release Notes	Ref. Page
1.0	06/12/2019	New User Guide introduced for Alientech Dashboard	All
1.01	20/01/2020	Modified some screenshots	11,15
1.02	24/01/2020	Added new notices concerning the registration email address

7,16
1.03| 10/03/2020| Modified some screenshots| 5,6,7,8,9, 10,19,20

Warnings

Important notices regarding the use of Alientech Dashboard

The Internet connection costs for accessing the Alientech Dashboard and for the provision of all the related services are at your expenses.

Important notices about the contents in this Guide

Alientech srl owns and administers some or all the rights to the images and other copyrighted content in this User Guide. Use of the images and other copyrighted content (including, but not limited to, copying, reproducing, modifying, translating, uploading on a network, displaying, transmitting, distributing, licensing, selling and publishing) except as used herein, is prohibited to the extend allowed by law.
This User Guide and the screen images representing the Alientech Dashboard used throughout this guide are subject to change without notice.
The screen images used throughout this Guide may be fictitious or may differ from actual screen images.

About trademarks

K-Suite, KESSv2, K-TAG, Powergate3+ and ECM Titanium are either registered trademarks or trademarks of Alientech srl.
All other trademarks are the properties of their respective owners.

Glossary

Before you begin, you should become familiar with some terms used in this guide.

Term	Explanation
Organization	An organization is the firm that will be registered in the

Alientech Dashboard. It can be either a single person, or a company which can create many users, as to manage the access rights of its staff to the various services and areas. For example:

“Workshop” is a company with several employees, who have different roles and responsibilities. Workshop registers an account, that will act as an Organization, then creates as many Users as needed for each member of its staff that will need to use the Alientech Services, giving them the access rights according to their roles.
John Doe is a single user, or company in which works only its owner. In this case John Doe will act as the Organization and will not need to create other users.

User| A user is the member of an Organization that can have limited or unlimited access to the various services and areas, according to rights granted them by the administrator of the Organization.

ALIEN_id Registration

By creating an ALIEN id you will be able to access all Alientech services with a single set of credentials (i.e. username and password), manage the access rights of all your staff, manage your subscriptions, consult the User Guides, and many more features as explained in the following sections.

The first person of your company that makes the registration will be assigned with unlimited access rights to all services and areas. For this reason, we suggest that the first registration is made by the person who manages your company, so that he will be able to create and manage user accounts dedicated to each individual functions of your company staff.
It is very important that the members of your staff don’t create an ALIEN_id on their own: once an ALIEN_id is created independently it cannot be associated with an organization, and the only solution will be to delete this account. The correct procedure is that the members of your team wait until your Organization has registered all the User ALIEN_ids needed before accessing the Alientech Dashboard.

If you need to review the explanation of the difference between “Organization” and “User”, please refer to the Glossary section.

How to create an ALIEN_id for your organization

Login to Alientech Data Bank https://databank.alientech.to/ with your current login credential.
Click on OK in the message displayed to be redirected to Alientech Dashboard.

Figure 1: Message in Alientech Data Bank requesting the registration of an ALIEN_id
Important notice
In case you have more than one Customer Code, you just need to register to Alientech Dashboard once: when you login to Alientech Data Bank with the old login credential of another Customer Code of yours, just click on the button in Figure 1 and login to Alientech Dashboard with your ALIEN_id. By doing so all your Customer Codes will be associated with your ALIEN_id.

Figure 2: Alientech Dashboard – Login page
Click on Register now.
Fill in all the fields of the proposed form with the login information you desire.
Note: All fields are mandatory, as indicated by the red asterisk. Make sure not to make any typo on your name and surname since it will not be possible to change them.
a. Please select “Private customer” only if you don’t use Alientech products and services for working purposes.
b. Enter a password that is at least 8 characters, includes both letters and numbers, and has at least one special character (&, %, @, #, etc.).
c. Select the language in which you wish to experience the Dashboard, among the ones proposed.
For the purposes of this User Guide, the creation of “company account” will be used as an example.

You must enter a valid and active email address in order to register for an ALIEN id.
Click on Next to proceed.
Fill in the fields of the proposed form with your contact and fiscal info.
Note: the mandatory fields are indicated by the red asterisk.
Click on Next to proceed.
Note: If you click on Back you will go back to the previous form, to revise and/or change your login information.
Mark the checkbox to agree to Alientech srl privacy policy.
Complete the reCAPTCHA challenge to confirm you are not a robot.
Click on Confirm registration to complete the procedure.
Once the registration is complete, a confirmation message is displayed, and you will receive an activation e-mail to the address entered in the registration form.

Figure 6: Message confirming successful registration
Go to your inbox and click on the button contained in the e-mail received from Alientech to validate and activate your ALIEN_id.
Once your ALIEN_id is activated, you can login to the Alientech Dashboard and start working.
Once you created an ALIEN_id, you can use the new login credentials set for Alientech Dashboard to access to the Alientech Data Bank and the Help Desk.

Alientech Dashboard menu and main features

Once you are logged in the Alientech Dashboard, you have at your disposal a sidebar navigation menu on the left side of the page, and quick service access tabs in the center of the page.
ALIEN_id Registration

Icons in Alientech Dashboard

Logo To go to the main page of Alientech Dashboard.
To change the language of use of Alientech Dashboard.
To manage your ALIEN_id, your user ALIEN_ids and logout.

Sidebar navigation menu

On the left side of Alientech Dashboard there is a sidebar navigation menu, where you can manage your ALIEN_id, get in touch with Alientech websites, and download Alientech documentation and software.

ALIEN_id Registration

My profile

Click on My profile in the sidebar navigation menu if you need to change your profile information, or if you wish to add a new user. For further information on how to add a new User to your Organization, see section How to create a User ALIEN id for your staff.

ALIEN_id Registration

Alientech Tools website

Click on Alientech Tools website in the sidebar navigation menu to open a new page in your browser and navigate Alientech institutional website.

Alientech News website

Click on Alientech News website in the sidebar navigation menu to open a new page in your browser and navigate Alientech website dedicated to all the news concerning Alientech world.

Academy Online website

Click on Academy Online website in the sidebar navigation menu to open a new page in your browser and navigate Alientech website dedicated to the training courses.

User Guides

Click on User Guides in the sidebar navigation menu to display a new page in Alientech Dashboard, where you can find all the User Guides currently available for Alientech tools and services.
ALIEN_id Registration

Feedback

Click on Feedback in the sidebar navigation menu to send an e-mail with your experience report, any useful suggestions or appreciations on Alientech Dashboard.

Download area

Click on Download area in the sidebar navigation menu to open a new page in your browser with the Alientech institutional website page containing all the links to download software, vehicle lists, EC declarations of conformity and User Guides.

Quick service access tabs

In the center of Alientech Dashboard there are quick service access tabs to reach all Alientech services. Access to the services is bound to the rights set by the organization for each user. For example, a user entitled only to the Product Management tab will not be able to use the links listed in the Encoding Portal and Help Desk tabs. For more information about User’s rights, see section Key of rights and roles.
ALIEN_id Registration

Product management

By clicking on View subscriptions, the entitled user will be readdressed to the Alientech Data Bank page where it is possible to renew the subscriptions of all the tools associated with your Customer Code.
By clicking on View activations, the entitled user will be readdressed to the Alientech Data Bank page where it is possible to manage the activations of all the tools associated with your Customer Code.

Encoding portal

By clicking on the links KESSv2 Decode and encode Slave files and K-TAG Decode and encode Slave files, the entitled user will be readdressed to the Encoding Portal, the new online service to manage the file from your Slave tools.
Note: Access to this portal is bound also to the possession of a Master tool with at least one Slave tool associated.

Help Desk

By clicking on Technical support, the entitled user will be readdressed to the Help Desk, the Ticket Portal to ask for technical support.
By clicking on Search for original files, the entitled user will be readdressed to the Alientech Data Bank page dedicated to the Automatic search and download of original files (service available 24/7). By clicking on Original file request, the entitled user will be readdressed to the Alientech Data Bank page dedicated to the Original file request processed by an operator of Alientech Technical Support Service (thus available only during the days and opening hours of Alientech Srl).
By clicking on Driver request, the entitled user will be readdressed to the Alientech Data Bank page dedicated to the Driver request processed by an operator of Alientech Technical Support Service (thus available only during the days and opening hours of Alientech Srl).

How to create a User ALIEN_id for your staff

Click on My profile in the left sidebar navigation menu.
Scroll down the page until the Company Info frame, then click on the button.

Figure 13: Alientech Dashboard – Add team member button in the My profile section
Fill in the fields of the proposed form with information of the member of your staff for which you wish to create an ALIEN_id.
Note: the mandatory fields are indicated by the red asterisk.
You must enter a valid and active email address in order to register for an ALIEN_id.
Set the access rights you wish to grant to your staff member by marking the box next to the right you want to assign. For a detailed list of rights and roles, please refer to the following section Key of rights and roles.
Click on Create user.
Note: If you click on Back you will exit the procedure and go back to the My profile page.

Figure 14: User rights and roles
Once the registration of the User ALIEN_id is complete, a confirmation message is displayed, and the member of your staff for which you just created an ALIEN_id will receive a validation e-mail to the address you entered in the registration form.

Figure 15: Message confirming successful user creation
By clicking on OK in the confirmation message (Figure 15) you will be redirected to the User Management page of Alientech Dashboard, where you can create another User.

Your user just has to go to their inbox and click on the button contained in the email received from Alientech to activate their ALIEN id and set a personal password. If your user did not receive the activation e-mail, you can send it again by clicking on the button in the appropriate user frame (Figure 16). Once the user has activated their ALIEN id, this button will no longer be available.

Key of rights and roles

• ADMIN – Administration: This right grants the user the complete control of your company. It is usually reserved to the manager of the company and encompasses all the rights listed below.
• FILE – File management: This right will grant the user access rights to the driver request and original file request sections, and to the encoding portal.
• MANAGE – Company management: This right will grant the user permission to add, modify and remove other users, as well as edit the data of your company.
• SUB – Subscription management: This right will allow the user access rights to renew the subscriptions of the tools associated with your Customer Code, configure products that have not yet been initialized by purchasing protocol groups or single protocols, and changing the type of tool (for example, upgrading a tool from Slave to Master).

How to manage the User ALIEN ids associated with your organization

If you wish to add new User to your Organization, you can either:

Click on My Profile in the left sidebar navigation menu, or
Click on the icon and then click on User Management (option available only if you have previously already created a User through the My profile link).

If you wish to change the access rights of an already existing user, click on the icon and then click on User Management.
ALIEN_id Registration
Figure 17: Alientech Dashboard – Quick User management link
Mark or unmarked the boxes next to the right you want to add / remove to the user ( Figure 14 ), and then click on the button.

How to login to the Alientech Dashboard

To access the Alientech Dashboard, either as the manager of the Organization or as a User, enter your login credentials on the Login page and click on the button (Figure18).
ALIEN_id Registration
Figure 18: Alientech Dashboard – Login page

You have forgotten your login password or is not recognized

Alientech srl does not know your personal password. If you forgot the password for accessing the Alientech Dashboard or if the password is not recognized, you have to set a new one following the procedure below.

Click on the Forgot your password? link in the Login page:
Enter the e-mail address associated with your ALIEN_id and then click on the button.
You will receive an e-mail containing the link to set a new password:
Click on the button contained in the e-mail: a new page in your browser will be opened, where you can set a new personal password.
Enter your new password, which must meet the security requirements listed in Figure 22:
For security reasons, your password must meet t he following requirements:
»To be at least 8 characters long.|
» To include both letters and numbers.
» To have at least one special character(&,@,#, … ).
Click on the < set a new password> button to save your new password.

Technical Support

Technical Support Service

Alientech srl provides its customers with a Technical Support Service through the Help Desk.
Alientech Technical Support Service is available according to the country in which the service is supplied.

France and Francophone countries

SAS Alientech France
Contact language: French
Official website: https://databank.alientech.to/ticket/
Working hours: From Monday to Friday, from 9:00AM to 12:00PM CET and from 2:00PM to 07:00PM CET

Spain and Spanish speaking countries

Alientech Iberica SLU
Contact language: Spanish
Official website: https://databank.alientech.to/ticket/
Working hours: From Monday to Friday, from 10:00AM to 2:00PM CET and from 3:00PM to 7:00PM CET

Italy – Rest of the world

Alientech S.r.l.
Contact language: Italian, English
Official website: https://databank.alientech.to/ticket/
Working hours: From Monday to Friday, from 8:30AM to 12:30PM CET and from 2:00PM to 6:00PM CET

For more information on how to submit a technical support request, please refer to the Help Desk User Guide available in the User Guides section of the Dashboard.

Useful links

To get more information on software and services offered by Alientech srl, you can refer to the following resources: