RATTAN LM LF PRO Series Ebike User Manual
- March 12, 2024
- RATTAN
Table of Contents
LM LF PRO Series Ebike
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Product Information
Specifications
- Model Name: LM/LF PRO
- Max. Load Capacity: 300lbs
- Max. Speed: Configurable to 28 MPH
- Motor: 48V 750W Brushless Hub
- Battery: 48V 13Ah Li-ion
- Range: Average 45 miles per charge
- Wheel Size: 20 x 4 Front / Rear
- Tire Pressure: 17-18 PSI advisable
- Weight (Without battery): 25 KG (55.1lbs)
Serial Number
There is a serial number attached on the bottom axis connecting
the pedals. Please take a picture of it upon receiving the bike.
The serial number may be required for warranty claims or in case of
theft.
Product Usage Instructions
Assembly Instructions for LM/LF PRO Series
WARNING: Incorrect assembly, maintenance, or
use of your ebike can cause component or performance failure, loss
of control, serious injury, or death. Even if you’re an experienced
bike rider, you must read and understand the entire manual and any
documentation provided for sub-components or accessories before
riding. If you are not sure you have the experience, skills, and
tools to correctly perform all assembly steps in the manual,
consult a local, certified, reputable bike mechanic.
Frequently Asked Questions (FAQ)
Q: What should I do if my bike needs adjustments after
shipping?
A: We recommend an adjustment and inspection by a reputable,
certified bicycle mechanic before the first ride to ensure proper
functionality and safety.
Q: How can I contact Rattan Ebike for technical assistance or
warranty claims?
A: You can contact Rattan Ebike at Phone: (562) 488-5588
(9am-5pm PST) or via E-mail: info@rattanebike.com
Q: Can I exceed the recommended tire pressure?
A: It is advisable to maintain tire pressure between 17-18 PSI
as exceeding this range may affect ride comfort and safety.
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EBIKE USER MANUAL
LF& LM PRO Series
www.rattanebike.com
Thanks for your LM/LF PRO Ebike purchase!
We take pride in bringing you a quality product that will offer years of
enjoyment. Please feel free to contact us if there are any questions about the
bike.
Congratulation on your purchase of a new Rattan Ebike! The bike comes 95%
assembled and here is the guide helps you get familiar with your new bike in
unboxing.
The bike may need adjustments in this process as shipping can sometimes be
bumpy. We recommend an adjustment and inspection by a reputable, certified
bicycle mechanic before the first riding.
Please read the whole manual patiently before you use the new electric bike,
for technical assistance or warranty claims contact Rattan Ebike at
Phone: (562) 488-5588 9am-5pm (PST) E-mail: info@rattanebike.com
CONTENTS
Using this manual ……………………………………………………………………………01 General information
……………………………………………………………………….. 02 Assembly instructions for LM/LF PRO series
……………………………………04 Adjustment for comfort and safety …………………………………………………. 11
Preparing to ride …………………………………………………………………………….. 13 Riding guidance
……………………………………………………………………………… 14 Display ……………………………………………………………………………………………
16 Operating safety …………………………………………………………………………….. 25 Troubleshooting
…………………………………………………………………………….. 32 Matience
…………………………………………………………………………………………34 Disclaimer
……………………………………………………………………………………… 36 Warranty
………………………………………………………………………………………… 37
USING THIS MANUALS
This manual contains details of the product, its equipment, and information on
operation, maintenance, and other helpful tips for owners. Read it carefully
and familiarize yourself with the ebike before using it to ensure safe use and
prevent accidents. This manual contains many warnings and cautions concerning
the safe operation and consequences if proper setup, operation, and
maintenance are not performed. All information in this manual should be
carefully reviewed and if you have any questions you should contact Rattan
immediately.
The notes, warnings, and cautions contained within the manual and paragraphs
are marked by the triangular Caution Symbol at the left side should be given
special care. Users should also pay special attention to information marked in
this manual beginning with NOTICE.
Keep this manual, along with any other documents that was included with your
bike, for future reference, however all content in this manual is subject to
change or withdrawal without notice.
Visit www.rattanebike.com/pages/user-manual accuracy of its documentation and
assumes no responsibility or liability if any errors or inaccuracies appear
within.
Rattan E-bike assumes no liability for any harm, injury, or death of the
rider. Because it is impossible to anticipate every situation or condition
that will occur while riding, this manual makes no representations
–1 —
about the safe use of bikes under all conditions. There are risks associated
with the use of any bike that cannot be predicted or avoided and are the sole
responsibility of the rider.
GENERAL INFORMATION
Fully assembled LM750 PRO High-Step
Fully assembled LF750 PRO Step-Thru
Please note that your LM/LF PRO may include components that look different from those in the illustrations above and elsewhere in this manual. Such changes help ensure uninterrupted shipping. Our engineers rigorously test each component to guarantee quality and compatibility.
SPECIFICATION
Model Name Max. Load Capacity
LM/LF PRO 300lbs
–2 —
Max.Speed Motor Battery Range Average Per Charge Wheel Size Tire Pressure Weight ( Without battery )
Configurable to 28 MPH 48V 750W Brushless Hub 48V 13Ah Li-ion Average 45miles 20 x 4″ Front / Rear 17-18 PSI advisable 25 KG (55.1lbs)
SERIAL NUMBER
There is a serial number attached on the bottom axis connecting the pedals as
shown in the above picture. Please take a picture ahead once you received the
bike.
You may be asked for a picture of your bike’s serial number as a part of
warranty requests and may also be asked to provide this number to law
enforcement provided that your bike is stolen.
–3 —
ASSEMBLY INSTRUCTIONS FOR LM/LF PRO SERIES
WARNING
Incorrect assembly, maintenance, or use of your ebike can cause component or
performance failure, loss of control, serious injury, or death. Even if you’re
an experienced bike rider, you must read and understand the entire manual and
any documentation provided for sub components or accessories before riding. If
you are not sure you have the experience, skills, and tools to correctly
perform all assembly steps in the manual, consult a local, certified,
reputable bike mechanic.
1. Unpack the Bike
Open the bike box. With the help of another person capable of safely lifting a
heavy object, remove the ebike from the bike box. Carefully remove the
packaging material protecting the bike frame and components, as well as remove
the small boxes attached to the fork. These are your charger and accessories.
Please recycle packaging materials especially cardboard and foam whenever
possible.
–4 —
2. Unfold the Bike
Step1. The bikes come being folded as the picture one shown. Step2. Unfold the
bike and press the quick release according to the
direction. Step3. Turn the buckle into the hole of the quick release to lock
it.
3. Install the Handlebar
–5 —
Step1. Insert the stem of the handlebar into the top tube along the groove.
Step2. Adjust the height of the handlebar then tighten the screw and
lock the release.
4. Fix the Stem
–6 —
5. Assemble the Rear Pedals
6. Install the Rear Seat
Step1. Please unscrew the screw on the picture and connect the cus- hion with
the rear seat.
Step2. Push the cushion according to the direction the picture shown, then
tighten the screw.
–7 —
7. Connect the Pedals
Unfold the pedals as the picture shown.
8. Adjust the Seat
Step1. Open the quick release. Step2. Insert the seatpost, ensuring the
minimum insertion point
(safety tick marks) goes into the seat tube. Step3. Search a comfortable
height of saddle by sitting on the saddle
with your feet on the ground. Step4. Close the quick-release lever using your
palm.
–8 —
9. Adjust the Battery
s
Lock on the battery
Turn the key to `ON’ position, and you could see the battery power by pressing the button on the battery. The picture 3 shows the charging port of the battery.
Poor connection
Well connection
–9 —
You could adjust the battery track by unscrewing the screws on the bottom to
better connect the battery and the bike.
10. Adjust the Brakes
Adjust brake disc Adjust brake disc Adjust the brake
Step1. Make sure the brake disc is in the middle of two brake pads. Step2.
Adjust the brake tension according to your riding habits. Step3. Loosen the
screw and adjust the brake wire to the suitable
brake tightness. Step4. Loosen the screws to adjust the brake disc (abnormal
noise or
brake stuck when braking). Step5. Adjust the brake pad to keep the rotor in
the middle position. Step6. Tighten the screws after each adjustment.
–10 —
ADJUSTING FOR COMFORT & SAFETY
WARNING
The following steps are critical for your comfort and safety, and must be
performed before your first bike ride. We recommend that you consult a bike
fitting professional such as a certified, reputable bike mechanic who
specializes in bike fit.
1. Adjust the Seat
A loose seat clamp or seat adjustment bolt can cause loss of control,
bike/property damage, serious injury, or death. Prior to first use, be sure to
tighten the seat clamp via the seat adjustment bolt properly. Regularly check
to make sure that the seat adjustment bolt is properly tightened and the clamp
is secure on the seat rails.
–11 —
2. Adjust the Seat Height
An ideal seat height for most riders allows them to be comfortable and get the
best pedaling efficiency. When the rider is seated, they should be able to
place the ball of their feet on the pedal at its lowest position while their
legs is almost fully extended, with the knee slightly bent. The seat should
never be so high that the rider must rock sides to side or fully straighten
their legs while pedaling. And the seat must never be pulled out so far that
the minimum insertion point is above the seat tube (see illustration).
WARNING
Overextending the seatpost can cause it to break or fall off your bike, which
will put you at very high risk of serious injury or death. Avoid this danger
by inserting your seatpost into the seat tube far enough that the minimum
insertion point is no longer visible.
–12 —
PREPARING TO RIDE
CHECKLIST
01. Make sure all components especially fasteners and accessories are
tightened. Adjust the height of the handlebar and the seat post. DO NOT raise
it above the safety line.
02. Make sure the brakes can cut off the power supply to the motor, and
whether it is sensitive and reliable.
03. Make sure the front and rear axle nuts are tightened. 04. Make sure the
display, brakes and lights can work properly. 05. Make sure the chain is
tight. 06. Make sure the pedals and all the connection parts are firm and
would not be loose, and whether the crank is flexible without jamming. 07.
Check if the tire pressure exceeds the recommended one marking on the side of
tire walls. 08. Make sure the throttle works well without jamming, and whether
it feels tight or loose when pressing the throttle. 09. Make sure the battery
has been locked. 10. Check if the total weight the bike carried is higher than
300lbs, which is the maximum weight capacity of the bike.
–13 —
RIDING GUIDANCE
WARNING
Incorrect assembly, maintenance, or use of your ebike can cause component or
performance failure, loss of control, serious injury, or death. Even if you’re
an experienced bike rider, you must read and understand the entire manual and
any documentation provided for sub components or accessories before riding. If
you are not sure you have the experience, skills, and tools to correctly
perform all assembly steps in the manual, consult a local, certified,
reputable bike mechanic.
Three Modes · Pedal Mode
This mode does not require any power. It allows the ebike to work as other
regular bikes. You will be automatically switched to this mode when the
battery dies while riding.
· Electric Mode
Turn on the display and press the throttle slowly to get started. When release
the throttle slowly, the riding speed will gradually drop until power off.
–14 —
· Pedal Assist Mode
The rider can engage the pedal assist system (PAS) while pedaling, and it will
call up assistance from the motor to help propel the bike forward. Pedal
assist uses a cadence sensor built into the drive train of the bike. The
cadence sensor detects when the rider revolves the pedals and signals the
electric motor to provide the level of pedal assistance (0-5)(0-4) that the
rider has selected.
Notice Accelerate slowly and use the pedal assist at the beginning of
riding. When riding against the wind or climbing the hill,avoid using the
pedal assist to protect the battery.
· Throttle Mode
The throttle is located on the right side of the handlebar. The rider can use
it with a twist of the throttle grip to propel the bike forward without
pedaling.
To engage the throttle while riding, slowly and carefully rotate it toward
yourself. The more you twist, the more powerfully the motor will propel the
bike forward. Once you release the throttle or apply the brakes, the throttle
will no longer propel the bike forward. Always keep one hand
on the brake lever and be prepared to squeeze the lever to disengage
the throttle if needed, or turn off the bike to prevent accidentally engaging
the throttle.
–15 —
DISPLAY
· Material
Caser and Cover and Press button: ABS, LCD window: PMMA
· Dimension
Outside and mounting dimensions(mm)
Press button outside and mounting dimensions (mm)
–16 —
· Installation
1.Install the display in the middle of handlebar, then adjust to suitable
angle, install the press button to left side of handlebar.
2. Power off the device, connect the device to controller. 3. Power on.
· Overview of GD06
1. UART protocol: Equipped with independent press buttons 2. Speed: Real-time
SPEED 3. Kmh/mile: Kmh/MPH according to habit 4. Battery level: Indicates the
battery level in real time 5. Head light control: Press button to power on/off
6. Back light adjustment: 3-level adjustment 7. Assist level: From 0 to 5,
press button to change assist level, 0-no
assist, 5-default value 8. Distance: ODO/Trip/Driving duration 9. Error code:
Please refer to appendix table 1 for definition 10. 6km mode: In this mode, it
will display “WALK” on the screen 11. Parameter setting: Set parameters, such
as: wheel size, speed limit etc
–17 —
· Presentation of Screen
POWER
4 9 SPEED
.7
km/h
1
PAS PAS
00 10W
ODO
0000 1 km
1 Battery Level Indicator 2 Speed
3 Pas level 4 ODO Mileage
1. Battery level: 5 levels, voltage interval could be customized 2.Speed:
Real-time SPEED 3. Speed unit: Kmh/MPH 4. 6km mode 5. Assist level: actual
assist level 0~5 6. Head light icon: indicates when head light and back light
are on 7. Distance: Trip/ODO 8. Driving Duration 9. Error code: ” ERROR ” and
code when there is error
–18 —
· Press Button Definition
GD06 uses independent press button, in total three buttons:
0UP
MODE
DOWN
· Operation Instructions
1. Power ON/OFF
When the power is off, Long press
during 3seconds, screen will
display all contents and start to normal working mode, and controller
will be turned on When the power is on.
Long press
during 3 seconds,screen will be powered off, and
controller will be turned off. If no any operation both on bike and
display during 10minutes(time could be set), the display will turn off
automatically, in this case, no power consumption for both display and
controller.
2. ODO/TRIP
Long press
and
switch different speed information, Real
time speedSPEED Max speedMAX SPEED Average speed
(AVGSPEED).
–19 —
3. ODO/TRIP/ Driving Time/Error Code
Short press
to switch ODO/TRIP/ Driving Time/Error Code Trip
(Single trip distance)ODO(Accumulated distance) TM (Driving
Time)REE (Error Code).
4. Assist Level
Short press
or
to change assist level, default value is level 1.
5. Head Light Control
Long press
for 3 seconds turn on/off the head light.
6. 6km Mode
When the bike is stopped, long press
and
, will enter
6km/h mode, the speed will be 4.5~7.5km/h according to different
road conditions, “WALK” will show up on screen, long press again or
short press ,will quit 6km/h.
· Parameter Setting
1.When the display is powered on,long press and, will enter para- meter
setting mode,in this mode, can change parameter values, long press again and
will quit parameter setting mode or no operation during 10s will also quit
this mode.
2.In parameter setting mode, short press
/
will change
parameter value,short press
will save current value and switch
to next parameter.
–20 —
1 P01-back light lightness
short press
/
will switch from 1 to 3, Level 3 is lightest.
Level 2 is default value.
2 P02-kmh/MPH
Short press
/
to Switch kmh/MPH.
3 P03-Working voltage
short press
/
to switch 24V,36V,48V.
4 P04-Auto shutdown time:
short press
/
to switch from 0 to 60, it is the time (in
minutes) to shut down the screen automatically if no operation 0
means never shut down, Default value is 10 minutes.
5 P05-Number of Assist levels:
Short press
/
to change level 3->5->9.
33 assist levels
55 assist levels
99 assist levels
6 P06-Wheel size selection:
short press
/
to switch wheel size,step
16 inch, 20 inch, 22 inch, 24 inch, 26 inch, 700C, 28 inch.
7 P07-Number of magnets for speed sensor
short press
/
to switch from 1 to 15.
–21 —
8 P08-speed limit
short press
/
to set the speed limit from 10 to 41km/h.
9 This feature is reserved: display P09, invalid.
10 This feature is reserved: display,invalid.
11 P11-assist sensitivity setting
short press
/
to switch from 1 to 24.
12 P12-assist starting power setting:
short press
/
to switch from 0 to 3.
13 P13-Assist magnetic disc types:
short press
/
to switch from 6->6->8->10->12 ,
different numbers of magnets.
14 P14-Current limit for the controller:
short press
/
to switch from 1 to 20A
15 P15-Turn on/off the cruise control:
short press
/to /
switch from 0 to 1
0 the cruise control turned off
1: the cruise control turned on
16 P16-Reset ODO distance:
long press
during 5 seconds.
–22 —
17 P17-The signal direction of the booster sensor:
short press
/
to switch from 0 to 1;
0Booster signal
1Power signal negative.
18 18-Shift gears with gear
short press
/
to switch from 0 to 1;
0Don’t shift gears
1Shift gears.
19 P19- Throttle the 6KM function
short press
/
to switch from 0 to 1;
0Turn to the normal
1Throttle 6Km.
· Specifications
1. Power supply24V, 36V, 48V 2. Rated current10mA 3. Max current30mA 4.
Leakage current after power off<1uA 5. Current supply to controller50mA 6.
Working Temperature-10~60 7. Storage temperature-20~70
–23 —
· Error Code Definition
When an error appears, GD06 will notice users by different codes, please refer
to table 1 for different codes:
Code ( Decimal ) 0 6 30 21 22 23 24 25
Signification Normal Low Battery level Communication failure current sensor fault Throttle failure Failure of motor phase line Motor hall failure Brake abnormity
· Notices
Power on and power off must keep an interval of at least 3 seconds, please
don’t press ”
” button frequently when it is powered off. When the
temperature is under -10, the screen will be a little darker than normal,
when the temperature increases, the screen can go back to normal.
–24 —
· FAQ
Q: Why I can not power off? A: Please check connection between display and
controller. Q: What can I do if an error code displays? A: Find a nearest shop
to get repair. We offer 1 year of warranty for
quality issue except frame is broken.
· Version
This is a universal manual for GD06.It could be customized by each client.
Please confirm all details before purchasing.
OPERATING SAFETY
WARNING
Ride Rattan by taking the sensible measures outlined in this section to
maximize your safety. Bicycling is an exciting, delightful, and prac- tical
way to get around, but like any sport, it involves risk of injury and death.
By choosing to ride a bike, you assume responsibility for those risks.
–25 —
Be Thoroughly Educated About Your Bike Before Riding It.
Practice riding your bike, braking, shifting gears, and using the throttle and
pedal assist systems in a controlled location before venturing into traffic or
other risky conditions. The electrical system on your ebike offers various
levels of power assistance and lighting for different operating conditions and
user preferences. Be sure you understand these features before riding.
The throttle should provide smooth acceleration when gradually applied. If the
pedal assistance, throttle, or lighting is functioning abnormally,
intermittently, or not at all, please discontinue using your ebike immediately
and contact Rattan Ebikes Product Support for assistance. Take extreme care
getting to know and learn to control the pedal assist and brake systems.
Your LM/LF PRO is probably heavier than other bikes you’ve ridden, and it will
handle quite differently from lighter bikes, especially when you’re
accelerating or decelerating. Learn to maintain a comfortable stopping
distance from all other objects, riders, and vehicles at different speeds,
conditions, and with varying payloads.
Some localities may require ebike riders to be older than 16. It is your
–26 —
responsibility to know and obey local regulations regarding the rider age and
other qualifications.
WARNING
Riding any bike under the influence of alcohol, drugs, or any substance or
condition that could impair your motor function, judgment, reaction time, or
ability to safely operate a vehicle puts you at VERY HIGH RISK of serious
injury or death. Operate bikes and other vehicles only when you’re sober and
otherwise physically and mentally prepared to ride safely. Riders must also
have the physical ability, reaction time, and mental capability to understand
and obey all local laws governing ebike usage and to manage traffic, variable
road conditions, and sudden situations. If you have an impairment or
disability (e.g.,visual impairment, hearing impairment, physical impairment,
cognitive or language impairment, seizure disorder) or any other limitation
that could affect your ability to safely operate a vehicle, consult your
physician before riding any bike.
–27 —
Obey All Relevant Local Laws
It is your responsibility to research and understand relevant laws where you
ride your bike. Such laws may cover required helmets and safety gears,
required lights and reflectors, required hand signals, where you can legally
ride a bike ( bikes and ebikes may have different restrictions ), how fast you
can go, what ( if any ) cargo or passengers you can carry, the rider age, and
more.
Before using public transportation–buses, trains, etc.–to transport your
ebike, check with the relevant transportation authority for any rules
governing weight limits, tire widths, lithium-ion batteries, or any other
rules that might pertain to ebikes. When you ride on the road, assume you
must, at minimum, follow all of the rules that cars must follow. For
additional information regarding traffic and vehicle laws, contact the road
traffic authority in your area.
Carrying Loads (Cargo Or Passengers) Safely
Carrying Cargo
Follow these recommendations to maximize safety when using your LM/LF PRO to
carry cargo or passengers.
1. Carrying extra weight significantly affects braking, acceleration,
turning, balancing, etc. These effects can be increased by challeng-
–28 —
ing riding conditions, such as when roads are wet or slick. Hills that are
normally easy to climb or descend without cargo can become challenging or even
dangerous once extra weight is loaded onto the bike. Extra weight will
increase the time it takes to slow the bike when braking.
2. Practice riding with light cargo in a flat, open area that’s free of
obstacles before attempting to ride with heavier loads,and/or in wet or hilly
conditions.
3. With extra weight on your bike, it’s more important than ever to use both
front and rear brakes, and always engage the rear brake first to prevent
excessive strain on the front wheel and fork and to prevent loss of control.
Ensure both front and rear brakes are properly adjusted, maintained, and
applied.
4. Load cargo as low as possible to keep the bike’s center of gravity low and
improve stability.
5. Hold onto the bike when loading and carrying cargo and/or passengers. The
kickstand is not designed to be used for loading cargo or passengers. Do not
assume the bike is stable and balanced when using the kickstand.
6. Ensure cargo loads are properly secured and periodically check that
nothing loosens, risks interfering with any moving parts, or risks
–29 —
touching or dragging on the ground. 7. When carrying heavy loads or
passengers, plan your routes to avoid
challenging hills and other hazards. 8. It is always the rider’s
responsibility to ensure cargo or a passenger
loaded on the ebike will not interfere with the rider’s ability to safely
operate the ebike.
WARNING
Carrying cargo or passengers significantly affects braking, acceleration,
turning, and balancing, which can increase the risk of falls and other
accidents, potentially leading to property damage, serious injury, or death.
To minimize such risk, practice riding with light cargo in a flat, open area
before attempting to carry heavier cargo or passengers, especially on roads or
hills and in wet conditions.
Carrying Passengers
Your LM/LF PRO is designed to carry one small child on the back.
–30 —
WARNING
1.Using your LM/LF PRO to transport a passenger who is not the appropriate
size or age for your child seat, or who does not have the health, motor
control, or impulse control to ride safely as a passenger, can lead to serious
injury or death of the rider or passenger.Read and understand the
specifications of any child seat you purchase and all safety-, cargo-, and
passenger-related information in this manual. It is your responsibility to
assess the ability of a potential passenger to ride safely. If you’re not
certain, consult a physician.
2.Leaving a child unattended on a bicycle creates a VERY HIGH RISK of the bike
tipping over, causing serious injury or death. Always remove your child from
the bike before you look away or walk away from the bike.
3.To reduce the risk of injury, always closely supervise children if and when
you use your LM/LF PRO near them.
4.Serious injury or death can occur if clothing or body parts contact either
wheel or other moving parts while the bike is in motion.
Carrying Pets
Rattan Ebike understands that you may want to bring your pet along
–31 —
your bike adventures and we urge you to take great care to protect your furry
friend and yourself. We cannot recommend any pet carrier or restraint system
that we have not tested for compatibility and safety with your ebike from
Rattan Ebikes.
WARNING
Transporting a pet using any bike puts you and your pet at risk of injury or
death, especially if the pet distracts you, affects your balance, interferes
with moving bike parts, etc. It’s impossible to anticipate every situation
that can occur while riding with a pet. If you carry a pet on any bike, you
assume any and all inherent risks.
TROUBLESHOOTING
Problems
Most Common Solutions
Battery cannot be charged
(1) Use a multimeter to check if the battery still have voltage.
(2) Check if the charger indicator is normal. (Red light means charging, green
light means fully charged.)
(3) The battery case is damaged, stop using the battery and contact us.
The brakes make abnormal noise
Adjust the brake pads or brake discs, as we noted in the picture above.
–32 —
Problems
Motor makes abnormal noise
Most Common Solutions
Lift the rear wheel off the ground and press the throttle to see if the rear
works. Then contact us with a video for further solutions.
The tires got flat or could not be inflated
The tires will not be filled with air. Ride the bike after inflating the tires. (The pumping range is 17-18 psi)
Bike won’t work
Possible Causes
Most Common Solutions
Insufficient battery power Battery hasn’t been turned on
Charge the battery
Turn on the battery by holding the battery button for at least three seconds
Battery not fully seated in tray Install battery correctly
Faulty connections Brakes are squeezed Battery non-functional
Clean and reconnect connectors Disengage brakes Test the battery voltage with multimeter and contact us
–33 —
MAINTENANCE
Basic Bike Care
Fully charge the battery for the first use. (more than 6 hours) Do not use the
battery in low power level. Must use the specified charger for charging. Do
not charge the battery at high temperature (over 212 Fahren-
heit/100°C). Charge at a ventilate place. If the battery is not in use for a
long time, charge the battery at least
once a month to keep the battery active. Keep the battery away from water or
any other liquid. Turn off the battery when not in use. Fully charged the
battery before use each time. It will extend the
battery life. If there are problems with the battery, do not charge it anymore
and contact us for further solutions.
Frame Maintenance
Pay attention to the frame maintains. Wipe the bike and keep it dry. Any
merchandise with electrical components is not recommended to
be exposed to water. The warranty of the Rattan does not cover water damage.
Please try not to store or use the bike in wet condition.
–34 —
Brake Maintenance
Check brake pads regularly. Check the brake disc regularly to prevent deform.
If it is a hydraulic
brake, check regularly to see if any oil leakage. Clean the brake regularly.
Using the front brake by itself can cause excessive stress on
components, damage to the bike and parts, loss of control, injury, or death.
Always apply the rear brake before applying the front brake, using both brakes
for all operations.
Motor Maintenance
Do not try to disassemble the motor. If there is any problems with the motor,
contact Rattan with a video.
Tire Maintenance
Check regularly to prevent air leak. Check spokes regularly.
Derailleur Maintenance
Check the rear derailleur regularly to see if it changed to every gear
(contact us for the video about how to adjust the shifter).
Check the rear derailleur guard to see whether it bent to affect the
derailleur or not.
–35 —
DISCLAIMER
Ebike performance will vary with rider weight, cargo weight, rider/cargo shape
(both contribute to drag), terrain, tire pressure, brake adjustment, throttle
vs PAS usage, pedal power, battery charge level, ambient temperature and wind
conditions.
Rattan Ebike should be operated in accordance with the Rattan Ebike manual
provided with the bike. The warranty will be activated automatically from the
date of shipment in a period of one year when Rattan Ebike used in accordance
with the user manual. All other obligations and conditions or liabilities,
including obligations for consequential damages are hereby excluded. Damage
caused by failing to adhere to instructions and warnings issued by Rattan
Ebike is not covered under warranty.
We will replace any parts deemed to have been damaged during shipping.
Shipping damage must be reported to Rattan Ebike within 14 days of shipment
arrival. This applies to all products including bikes and accessories. You
will NOT be refunded as compensation for your time or efforts replacing
damaged parts. Replacement parts will not be sent until photographic evidence
has been provided to Rattan Ebike.
Rattan Ebike may request additional documentation (such as video) to assist
with accurately diagnosing the problem and processing the warranty claim.
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For warranty services, please contact Rattan Ebike online support by email at
info@rattanebike.com. Bikes or parts returned without proper documentation may
result in delayed service or denied warranty coverage. All unauthorized
returns will be refused. Damage as a result of an accident is not covered
under this warranty, and Rattan Ebike is not responsible for repair or
replacement of damaged bikes or parts. Rattan Ebike reserves the right to
change the warranty at any time and without notice.Under no circumstances is
Rattan Ebike responsible for any damage resulting from damaged,defective, or
improperly secured parts. This includes, but is not limited to, damage to
personal property, personal injury, or death.
LIMITED WARRANTY
Your bike’s warranty and other binding legal terms (e.g., terms of purchase,
etc.) are subject to change at any time. To view the current warranty, please
go to www.rattanebike.com/pages/warranty-policy.
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amazonsupport@rattanebike.com
Contact us for more owner benefit.