easee Smart EV Charging Solutions User Guide
- May 15, 2024
- easee
Table of Contents
easee Smart EV Charging Solutions
Product Information
Specifications
- Product Name: Easee Home Easee Charge
- Requirements: Mobile device with internet connection
- Installation: Must be done by authorized electrician
- Features: Touch button, Light stripe, RFID area, Type 2 socket
Product Usage Instructions
Charging Process
- Check the charging cable and connector for damage and impurities before charging.
- Connect the charging cable to the Charging Robot and your electric car.
- The charging process starts and adapts automatically to the electric car and available energy.
- If the car does not start charging, ensure charging is activated in your car and connectors are properly plugged in.
Smart Charging
Some operators offer smart charging which delays charging to a suitable
time based on electricity price or other criteria. Contact your operator for
more information.
Apps and Interfaces
- Local Interface: For local operations when internet is not available.
- Easee Portal: Tool for administration of Easee sites.
Features
- Touch Button: Used to activate local interface.
- Light Stripe: Communicates Charging Robot status.
- RFID Area: Enables access control and identification of users.
- Type 2 Socket: Universal socket for charging any type of electric vehicle.
FAQ
-
Q: How do I know if my electric car is charging?
A: Ensure that the connectors are properly plugged in and check the Charging Robot interface for any error messages or indications. -
Q: Can I use any charging cable with the Type 2 socket?
A: Yes, you can charge any type of electric vehicle using the appropriate charging cable with the Type 2 socket.
User guide
Easee Home Easee Charge
How do I charge?
Read the Important product information guide in the product packaging or at
easee.com/manuals before using the product.
Installation and operation of the product requires a mobile device with
internet connection.
Make sure that the following requirements are met before using the Charging
Robot:
- The product and its electrical connection has been installed by an authorised electrician according to the Installer guide.
- The charger is properly configured.
- The software is up to date (see the Charging robot interface).
- If you have set up access control, unlock it by using a registered RFID tag (see the Features) or disable it from the Easee App or the local interface.
- Check the charging cable and connector for damage and impurities such as foreign objects and water ingress before charging.
- Connect the charging cable to the Charging Robot and your electric car. The charging process starts and adapts automatically to the electric car and the available energy at any time according to the configuration.
If the car does not start charging, check that charging is activated in your car and that the connectors are properly plugged in. If charging still does not start, check what might be the cause on the Charging Robot interface section.
Smart charging
Some operators offer smart charging which will delay charging to a suitable
point in time, often tied to electricity price or similar mechanisms. When
Smart charging is active the LED stripe is lit blue, charging will not start
until the operators criteria for charging is met. Contact you operator to know
more and to find out if they offer this service.
Apps and interfaces
Easee App
The Easee App gives full control and status over your charger. It´s intended
for everyday use of your Easee products, through the Easee Cloud.
To download the app, scan the QR code or go to:
easee.com/app
Local interface
The local interface is intended for local operations of the charger when no
internet is available.
Read more about the local interface at:
easee.com/support/localinterface
Easee Portal
The Easee Portal is a tool intended for administration of one or several Easee
sites. The Portal is mainly intended for site owners, installers,
administrators, service providers and people who need to manage several
products and sites from one interface.
Go to easee.support for more information on our interfaces.
Features
- Touch button: The touch button is used to activate the local interface. The local interface is intended for local operations of the charger when no internet is available. Read more about the local interface at: easee.com/support/localinterface
- Light stripe: The light stripe communicates the status of the Charging Robot at all times. (See Charging Robot interface).
- RFID area : The integrated RFID reader enables access control of the Charging Robot and identification of different users. You can use it to unlock the charger with an Easee Key. Check our knowledge base at easee.support for more details on how to add and manage your Easee Keys.
- Type 2 socket : The Type 2 socket is completely universal and allows you to charge any type of electric vehicle using the appropriate charging cable. Furthermore, it is possible to permanently lock the charging cable, so you do not have to worry about it being stolen.
NOTE : Adaptors should not be used on the charger or the charging cable. The charging cable must have appropriate sockets on each end.
Charging Robot interface
Maintenance
General maintenance
- Ensure that the charger does not have any signs of mechanical damage.
- Ensure that the charging cable does not have any signs of damage. Replace the charging cable if it is damaged.
- Visually inspect the Type 2 socket for wear and tear at regular intervals according to local regulations. If the pins are discoloured or damaged, please contact your authorised electrician.
- The locking mechanism should not be touched.
- Do not store the charging cable on or near the ground.
Cleaning
The product does not require cleaning to operate properly. Nevertheless, if
the product needs to be cleaned for cosmetic reasons, this is possible.
- Use a damp cloth and an all-purpose household cleaner. Avoid using strong chemicals that contain oil or alcohol, as this will discolour the plastic.
- Do not use running water or high pressure water jets.
Serviceable parts
These are the components of the Easee Home/Charge charger that can be
exchanged:
- Chargeberry (as a complete unit)*
- Front cover socket cap
- Front cover
*No parts or components inside of the Chargeberry are exchangeable. The Chargeberry is exchangeable only as a complete unit.
Repair
If your charger needs to be repaired, please contact your Easee supplier. Do
not open or otherwise disassemble the Chargeberry.
Returns and complaints
Contact your distributor or Easee Customer Support regarding the return and
complaint of your product.
Customer support
Download the latest manuals, find answers to frequently asked questions and
useful documents and videos for your product at easee.support.
The information in this document is for information purposes only, is provided
as is, and may be subject to change without notice. Easee AS including its
subsidiaries does not accept any liability for the correctness or completeness
of the information and illustrations, and is not liable or responsible for
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of the information in this document.
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November 2023 – Version 1.03
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