greenworks GRV-5011 2 in 1 Self Cleaning Robot Vacuum Mop Instruction Manual
- June 17, 2024
- Greenworks
Table of Contents
GRV-5011 2 in 1 Self Cleaning Robot Vacuum Mop
Product Information
Specifications
-
Product Name: ASPIRATEUR ROBOTIQUE ROBOT ASPIRADOR
GRV-5011 -
Manufacturer: Greenworks
-
Website: www.greenworkstools.com
Product Usage Instructions
1. Safety Instructions
1.1 Instructions for Use
Follow the provided instructions for proper use of the product
to ensure safety and optimal performance.
1.2 Safety Precautions
Use only the adapter, batteries, and charging dock provided with
the product to avoid damage, electrical shock, or fire risks.
1.3 About Child Safety
Keep the product and its accessories out of reach of children to
prevent accidents.
1.4 About the Batteries
Refer to the battery safety guidelines in the manual for proper
handling and care.
2. Product Overview
Includes information about the machine, accessories, dust box,
sensors, mop module, dust collection, and charging dock.
3. Installation
Assemble and install the dust collecting and charging dock
following the provided instructions.
4. Operating Instructions
Learn how to use the machine, sweep modes, suction intensity
settings, mop module usage, map management, and system reset.
5. Maintenance
Clean and maintain the dust box, water tank, main brush, side
brushes, caster, sensors, charging electrodes, and mop module
regularly.
6. Common Faults
Understand voice prompts, troubleshooting steps, and how to deal
with Wi-Fi connection issues.
FAQ
Q: Can I use this product without the provided adapter?
A: No, using a different adapter may lead to product damage or
safety hazards. Always use the provided adapter.
Q: How often should I clean the dust box?
A: It is recommended to clean the dust box regularly to maintain
optimal performance. Check the user manual for specific cleaning
intervals.
ASPIRATEUR ROBOTIQUE ROBOT ASPIRADOR
GRV-5011
www.greenworkstools.com
English
EN
1 Safety Instructions………………………. 4
1.1 Instructions for use…………………………………….. 4 1.2 Safety
precautions……………………………………….4 1.3 About child safety……………………………………….5 1.4 About
the batteries………………………………………6 1.5 Scope of use of the product…………………………. 6 1.6
Disclaimers……………………………………………….. 6 1.7 FCC STATEMENT……………………………………..6
2 Product overview………………………….8
2.1 Machine and its accessories………………………….8 2.2 Machine and dust
box………………………………..10 2.3 Machine and its sensors…………………………….. 11 2.4 Mop
module……………………………………………..12 2.5 Dust collecting and charging dock……………… 12
3 Installation………………………………… 14
3.1 Assemble the dust collecting and charging dock ………………………………………………………. 14
3.2 Installation of Dust collecting and charging dock …………………………………………..15
4 Operating Instructions………………..16
4.1 Use of the machine…………………………………… 16
4.2 Sweep modes…………………………………………… 17 4.3 Select suction intensity (only in-app
operation supported)…………………………………. 18 4.4 Use of mop module……………………………………18
4.5 Map management…………………………………….. 20 4.6 System reset…………………………………………….. 20
5 Maintenance……………………………….21
5.1 Clean dust box and water tank…………………….21 5.2 Clean the main
brush………………………………… 22 5.3 Clean its side brushes……………………………….. 22 5.4 Clean
caster………………………………………………22 5.5 Clean sensors and charging electrodes………… 22
5.6 Clean the mop module………………………………. 23
6 Common Faults…………………………. 23
6.1 Voice prompts………………………………………….. 23 6.2 Troubleshooting……………………………………….. 25
6.3 Faults in Wi-Fi connection………………………… 26
7 Technical Parameters………………….27 8 IC warning………………………………… 28 9 Warranty
Card………………………….. 29
3
EN
English
1 SAFETY INSTRUCTIONS
1.1 INSTRUCTIONS FOR USE
Please review the following basic safety precautions before using the product:
· Read the user manual carefully and follow the instructions in the user
manual when using the product. · Keep the user manual for future reference. ·
If you need to transfer the product to a third party, include the user manual
with the product. · Any operation not in conformity to the instructions in the
user manual may result in serious personal injury or damage to the
product itself. · This appliance is to only be used with the power supply
provided.
1.2 SAFETY PRECAUTIONS
Warning
This product can only be used with the adapter, batteries and charging dock
provided with this product. Failure to do so may result in damage to the
product, electrical shock, or fire caused by high voltage.
Do not use this product if the appliance and/or accessories are found to be
damaged. Contact our service department. Except for the service technicians
designated or authorized by our company, no one may disassemble, repair or
modify this product.
Unplug the product before maintenance.
Do not touch the power plug or the product when your hands are wet, as this
may result in electrical shock.
If the power cord is damaged, it must be replaced by the manufacturer, its
service department or a similar professional.
To prevent the product from falling accidentally, do not use in a suspended
place without a protective fence, which may result in personal injury.
User should not attempt to replace the batteries. Contact the manufacturer for
battery replacement.
Prevent clothing or any part of your body (hair, fingers, etc.) from getting
caught in the brush or wheel of the vacuum cleaner. Failure to do so may
result in personal injury.
Do not place the product near fire or flammable, explosive or corrosive
materials.
If the user manual is missing, contact your local dealer or call the
manufacturer’s service department to obtain an electronic user manual.
4
English
EN
Caution
This product should only be used indoors.
Prevent the suction of water, oil or other liquids, which may damage the vacuum cleaner.
Remove scattered wires from floor before use to avoid affecting the normal operation of the vacuum cleaner.
Remove fragile objects before use.
High voltage danger! Be careful of electric shock. Please dry your hands before operation!
The charging dock should be placed on a flat floor by a wall to ensure proper product functionality.
Unplug charging dock when unused for an extended period of time.
When the product is working, removal of the charging dock will affect the normal recharging of the machine.
Do not use product to vacuum sharp objects (e.g., shattered glass, nails, etc.) to avoid damage to the product.
Do not use product in a wet, Do not use the mopping funcflammable, explosive
or corro- tion on a carpet. sive environment.
1.3 ABOUT CHILD SAFETY
· Keep away from children! This appliance should only be used by children aged
eight (8) and above and/or persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been provided
supervision and/or instructions concerning safe use of the appliance, and
fully understand the hazards involved.
· This is not a toy. Children should not play with the appliance. · Children
should not clean or do maintenance without supervision.
5
EN
English
1.4 ABOUT THE BATTERIES
1. Only the batteries provided by the manufacturer are applicable to the
product. 2. Before discarding the product, please remove the battery as
follows:
· Use a screwdriver to loosen the screws of the side brush and the base
decoration plate; · Remove the base plate.; · Take out the battery and unplug
the connection cable between the battery and the vacuum. 3. Make sure that the
product is powered off before removing the battery. Battery should be disposed
of properly. 4. Contact manufacturer’s service department for battery
replacement. 5. Use of incorrect batteries may cause injury or accident. 6. If
the batteries leak, prevent the contact of the liquid with the skin or
clothing. Immediately wipe it with a dry cloth and send it to the recycling
station or designated maintenance point. Do not discard battery. 7. The
batteries contain hazardous substances harmful to the environment. Battery
should be disposed of properly. Please follow the local environmental
regulations and send them to the designated recycling site.
1.5 SCOPE OF USE OF THE PRODUCT
Scope of application
The product is suitable for the following floors:
Wooden floor
Ceramic tile
Short-staple carpet
1.6 DISCLAIMERS
Manufacturer’s warranty will be null and void under any of the following
circumstances:
· Damage due to the user’s failure to operate the product in strict accordance
with our user manual, or due to improper storage;
· The machine or parts have exceeded the free warranty period; · Damage due to
disassembly by those other than the manufacturer or maintenance personnel
authorized by manufacturer. · A valid purchase voucher number cannot be
provided; · The product model on the warranty card does not match the product
to be repaired, or is altered in any way; · Damage caused by uncontrollable
factors such as natural disasters; · Product failure or damage caused by
unexpected factors or man-made causes (including operational errors, liquid
ingress,
improper plugging/unplugging, scratching, handling, bumping, input of
inappropriate voltage, etc.)
NOTE
Manufacturer provides a warranty for the product in accordance with the
“National New Regulations on Warranty”. For details, please check the warranty
card provided with the product.
1.7 FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
6
English
EN
(1) This device may not cause harmful interference,and (2) This device must accept any interference received, including interference that may cause undesired operation.
2. Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation
between the equipment and receiver. · Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected. · Consult
the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between the
radiator & your body.
7
EN
English
2 PRODUCT OVERVIEW 2.1 MACHINE AND ITS ACCESSORIES
TABLE 1: MACHINE
Flip port Home Button · Press to return to dock for charging. Press again to
pause · Press and hold for 3 seconds to start fixed-point cleaning · In the
charging state, press once to start dust collection LED Status Indicator ·
White: working state light. Battery level 20% · Yellow: low battery state
light. Battery level < 20% · Red: Fault Cleaning On/Off button · Press and
hold for 3 seconds to turn on or off (only when vacuum is not being charged).
· Press to start cleaning. · Press to pause the task.
8
English
EN
Home button + on/off button
· Press and hold both buttons simultaneously for 3 seconds to reset Wi-Fi connection. · Flashing: charging or starting in progress · Fast flashing in red: fault state
TABLE 2: ACCESSORIES
Dust collecting and charging dock ×1
Bottom tray ×1
Power cord ×1
Tray Fastener ×2 Mop holder ×1
Disposable dust bag ×1 Common mop ×1
Filter combination ×2
ASPIRATEUR ROBOTIQUE ROBOT ASPIRADOR
GRV-5011
www.greenworkstools.com
User manual ×1
Side brush ×2
Note: A filter combination and battery have been installed in the vacuum
cleaner; a disposable dust bag has been installed in the dust collection
charging stand ; the illustrations in this manual are for reference only, and
the actual appearance is subject to the actual product.
9
EN 2.2 MACHINE AND DUST BOX
English
Dust box
Wi-Fi indicator: · Blinking slowly in white: Wait for connection · Blinking
fast in white: Being connected to Wi-Fi · Normally on in white: Wi-Fi
connected
System reset button
Button for taking out dust box
Button for removal of the mop holder
Button for taking out water tank
Cleaning brush
Dust box
Filter
Air outlet High-performance filter Foam filter
Suction inlet
Dust outlet at the bottom of the dust box
10
English
EN
2.3 MACHINE AND ITS SENSORS
Along-the-wall side sensor
Built-in TOF lidar
Front bumper laser sensor for obstacle avoidance Collision buffer
Side brush Caster
Anti-drop sensor
Charging electrode Caster
Rolling brush Rolling brush cover Dust outlet at the bottom
Water outlet
11
EN 2.4 MOP MODULE
English
Buckle Water outlet Buckle
Removal button
Washable
Stick a mopping
Slot
mopping cloth cloth here
2.5 DUST COLLECTING AND CHARGING DOCK
Charging dock indicator
· Normally on in white: The charging dock has been connected to a power supply
(when the machine is not connected to the charging dock);
· White light off: The machine is correctly connected with the charging dock;
· White light flashing 3 times: When a relevant instruction is received; · Red
light normally on: The dust bag or the dust collecting and charging dock cover
is not installed in place; · Red light flashing 3 times: When a dust
collection error or wrong operation occurs.
State indicator Infrared lens Charging electrode
12
English
EN
Air pressure sensor (assisted detection of full dust or blocked pipe)
Inner chamber for dust bag
Filter (non-removable) Flip cover closure sensor
Dust bag slot Dust outlet
Air outlet Power outlet Cable winding pile Outlet slot
Flip cover
State indicator
Infrared lens Charging pole pieces Dust collection port Bottom tray
13
EN
English
Dust collection pipe
Non-slip foot pad Bottom tray (removable)
Bottom tray fixing buckle
3 INSTALLATION
3.1 ASSEMBLE THE DUST COLLECTING AND CHARGING DOCK
1. Locate the dust collecting and charging dock, bottom tray, and bottom tray
fasteners;
2. Connect the dust collecting and charging dock with the bottom tray, and ensure proper connection;
4. Take out the dust bag and check whether the dust bag is in good condition, open the cover, insert the dust bag into the dust bag slot to the bottom, close the cover, and it can be used after power on.
3. Insert the fasteners into the bottom tray and press until they click to
complete the assembly of the dust collecting and charging dock;
14
English
EN
NOTE
· If the dust bag is not installed or is not installed properly, the red light
of the dust collecting and charging dock indicator is normally on, and the
dust collection operation cannot be started.
· Before using the dust bag, please be sure to check whether the dust bag is
damaged. If it is damaged, it will cause damage to the fan of the dust
collecting and charging dock.
3.2 INSTALLATION OF DUST COLLECTING AND CHARGING DOCK
1. Connect the charging dock with the adapter. Prevent the adapter wire from
winding the machine during sweep. Connect the adapter to the wall socket and
keep the power on.
(01.95.M7 in. 59(.11.5inM. )
(01.95.M7 in.
NOTE
· Install the charging dock at a location easily accessible by the machine. It
is recommended to place the charging dock on a hard ground, instead of a
carpet, against a wall.
· Keep the charging dock powered, or the machine will not automatically
return.
· To ensure normal charging, do not move the charging dock frequently. Once
the machine location is changed, the machine may regenerate a map due to
repositioning failure (for details, see Operating Instructions > Map
Management).
2. Place the charging dock on a flat hard ground perpendicular to a wall and keep it clear of obstacles within 1.5 meters in front of it and within 0.5 meters on its left and right.
3. Startup and charging
Press and hold on the machine for 3 seconds to turn it on. Before use for the
first time, the machine shall be fully charged (about 4.5 hours) to ensure
normal operation.
· Place the machine on the charging dock and align it with the charging port.
When the white indicator on the charging dock goes off, charging will begin.
LED indicator
The power indicator color indicates the battery level: · White 20% · Yellow
red < 20% 15
EN
English
NOTE
· You may not be able to start the machine when the battery is low. Please
fully charge it and try again.
· To ensure the service life of the battery, please charge and discharge at
least once every six months.
· To enter the low power standby mode when the machine is being charged, press
and hold and for 20 seconds until the power status indicator goes off. Wi-Fi
will be disabled when this mode is active. Press to exit the low power standby
mode.
4. Install the app Download
Scan the QR code and download and install the mobile application.
· Blinking slowly in white: Wait for connection · Blinking fast in white:
Being connected to Wi-Fi · Normally on in white: Wi-Fi connected
Add devices
Open the app and create a new account, click the “+” icon in the upper right
corner of the page. Perform network configuration operations according to the
internal instructions of the APP.
NOTE
· Only the 2.4GHz band, but not the 5GHz one, is supported in the Wi-Fi
connection.Please switch to the 2.4GHz band if your Wi-Fi network is dualband
and try again.
· If the connection between your phone and robot vacuum fails, you can reset
Wi-Fi again and add it again after entering the network configuration mode.
· As version upgrade and update may be made, please follow internal guidelines
in the app for operation.
NOTE
If the mobile phone cannot be connected to the robot, please refer to “Reset
Wi-Fi”.
Reset Wi-Fi
A. Open the machine top cover to expose the Wi-Fi indicator.
B. Press and hold and simultaneously till the voice prompts “reset Wi-Fi”.
Wait till the Wi-Fi indicator starts blinking slowly in white, indicating that
the robot vacuum has entered the network configuration mode.
5. Start sweep by operating it from the app or pressing manually.
The machine automatically returns to the charging dock for charging under the
following conditions:
A. The machine has completed sweep;
B. Sweep has not been completed yet but the battery power level is
insufficient; Once the battery is charged to 80%, the machine will resume to
complete the remaining sweep work.
NOTE
Do not move the charging dock during sweep, and make sure the charging dock is
powered on, or the machine may not be able to return for charging. If
automatic recharge fails, you shall manually connect it to the charging dock.
Wi-Fi indicator:
4 OPERATING INSTRUCTIONS
Wi-Fi indicator:
4.1 USE OF THE MACHINE
A. Startup/shutdown
· When the machine is connected to the charging dock, it will start
automatically.
· If the machine is not connected to its charging dock, press and hold for 3
seconds to start it up. Wait until the power status indicator turns white and
is kept ON.
· If the machine is not connected to its charging dock, press and hold for 3
seconds to shut it down.
16
English
EN
B. Start sweep · Press to start the auto sweep mode. Once it is
started, the machine will leave the charging dock, scan automatically to
generate a map, intelligently determine its sweep route, and divide the space
into multiple areas. The sweep route route will be planned along the wall to
sweep in straight lines back and forth to thoroughly clean on area at a time.
NOTE
· If the battery level is too low to start sweep, please charge it first.
· Before sweeping all wires on the ground should be well organized or damage
to articles may occur.
· In the auto sweep mode, by default the machine will do sweeping twice if the
sweep duration is shorter than 10 minutes.
C. Pause · When the robot vacuum is operating, press to pause.
Press again to resume sweep. During sweep, press once to stop the current
sweep and press twice to return to the charging dock automatically. D.
Hibernation · When the robot vacuum is operating, press to pause. Press again
to resume sweep. During sweep, press once to stop the current sweep and press
twice to return to the charging dock automatically. E. Charging · Auto
recharge: After sweep, the white light of the recharge button will keep
blinking and the machine will automatically return to the charging dock for
charging. · Manual recharge: a. If it is paused, press to recharge it
automatically;
b. When the machine is stuck or cannot find the charging dock, please manually
return it to the charging dock for charging.
F. Fault
· Please refer to the “Common Faults” section herein or guidelines in the app
for repair when any abnormality occurs to your robot vacuum in operation and
the power indicator is blinking in red with voice prompts.
NOTE
· If it cannot be repaired after the above operations, please contact our
Service Department for consultation or repair. Do not disassemble the machine
by yourself.
G. Reset Wi-Fi
· Press and simultaneously for 3 seconds to reset your Wi-Fi connection when
your router has changed, you’ve forgotten the password or your phone is unable
to connect to the machine normally for other reasons. The Wi-Fi status
indicator will be blinking slowly in white. After the Wi-Fi connection is
reset, there will be a voice prompt. After that, you can reset the Wi-Fi
connection as instructed in this app.
4.2 SWEEP MODES
A. Auto Sweep
· Auto Sweep is the default mode after startup. Press to start it. The machine
will start off the charging dock, automatically scan and plan the sweep map
and path, and sweep your rooms. After the task is complete, the machine will
return automatically for recharge. It is fast and convenient.
B. Sweep at Fixed Point
· After the mode is enabled, the machine will sweep a rectangular area of 1.5m
X 1.5m centered on itself. This mode is very useful if you have any area with
much dust or debris to clean. After such specific area has been swept, the
machine will automatically return to the charging dock.
a. Manual startup: Move the machine to the area to be cleaned, press and hold
for 3 seconds to start it up.
b. Startup using app: Open the app, select Pin n Go, and follow the
instructions.
17
EN
English
& ‘
$ %
C. Area-specific Sweep (only in-app operation supported) · Select Zone in the
app and set a sweep area. The machine
will sweep this area only and return to the charging dock after sweep.
;
NOTE
· After starting to clean, the vacuum cleaner may enter the zone outside the
selected zone, clear floor obstacles around the selected zone. The zone
selection cannot ensure safe isolation;
· Zone cleaning can be started only after the vacuum cleaner successfully
creates a map.
E. Remotely Controlled Sweep (only in-app operation supported)
· Manual Remotely-Controlled Sweep is available in the app to make the machine
go to the area to be cleaned.
4.3 SELECT SUCTION INTENSITY (ONLY IN-APP OPERATION SUPPORTED)
Select an sweep intensity in this app as required:
· Floor mopping only · Quiet · Standard · Power · Max
4.4 USE OF MOP MODULE
Take out the water tank and add water.
NOTE
Area-specific Sweep can only be started after a map is created.
D. Zone cleaning mode (It is only supported with the mobile App)
· Use the mobile APP to set the zone cleaning, and the robotic vacuum cleaner
will clean one or more rooms checked on the APP zoning map.
18
English
EN
NOTE
If you want to use floor disinfectant or cleaning solution, first fill the
water tank with clean water, then pour in an appropriate amount of
disinfectant or cleaning solution according to the dilution ratio, and shake
evenly for dilution before use, otherwise long-term use of high-concentration
cleaning solution will cause pipe blockage or corrosion of the machine.
Wet your mopping cloth before mopping, install the mopping cloth on its
holder, and then install the holder to the machine bottom. (In order to ensure
mopping results, the machine’s obstacle-crossing performance will be reduced
after the mopping cloth is put in.)
Select a sweep mode to start sweep, and select the amount of mopping water (3
levels) in the app as necessary. (To prevent the machine from wetting any of
your carpets when mopping your floor, it is recommended to place virtual wall
(for no mopping) around carpet areas using the app to protect your carpets)
Dry mopping LOW
When the machine returns to the charging dock after completing its work, hold
buckles on both sides by hand and drag backward to remove the mop module.
19
EN
English
Empty the remaining water in the water tank. Wash the mopping cloth to avoid mildew and odor.
Generate a complete floor plan of your rooms:
a. Open room doors so that the machine generates a map of each room;
b. Remove any object that may block or jam the machine;
c. After generating maps, please do not disassemble or move the charging dock;
B. Repositioning and map regeneration
· If the location of the machine/charging dock is adjusted or the surrounding
environment changes significantly, the machine will try repositioning and may
regenerate a map to adapt to the surrounding environment. Details are as
follows:
a. If repositioning is successful, the machine will resume sweep;
b. If repositioning fails, the machine will regenerate a map to ensure normal
navigation for new sweep;
c. If repositioning fails and virtual boundary information (restricted area)
is available in the original map, the machine will not start a new sweep to
avoid crossing any restricted area.
NOTE
· Make sure that the machine always starts sweep from the charging dock.
· Do not move the equipment frequently during sweep. Otherwise, put the
machineback to its home position.
NOTE
· Please do not use the mopping mode on any carpet.
· It is recommended to wash the mopping cloth after each mopping.
· When the machine is being charged or idle, please remove the mop module.
· In order to achieve better mopping results, it is recommended to sweep your
floor three times with the machine before installing the mop module.
· To avoid damaging your wood floor, please make sure to take out the mop
module immediately after floor mopping is complete. Or install the charging
dock onto the waterproof pad (optional).
· When mopping is paused or finished, the machine will automatically cut off
water. However, the mopping cloth remains wet and should not be left in place
for too long but removed in time.
4.6 SYSTEM RESET
· If the machine does not respond after pressing any button thereon, it is an
option to reset the system.
a. Ensure that the machine is not on the charging dock;
b. Press the reset button with a paper clip and the machine will shut down
automatically.
c. Connect the machine to the charging dock or press and hold the key for 3
seconds to turn it ON and system reset will be completed.
4.5 MAP MANAGEMENT
A. Map your rooms in real time
· Real-time mapping helps you easily understand the sweep route and
environment. After sweep, a floor plan of your rooms will be generated. Maps
will be updated in real time during each sweep to ensure normal navigation.
20
English
EN
NOTE
· After resetting the system, the machine may lose maps and original settings
including the virtual boundary.
5 MAINTENANCE
5.1 CLEAN DUST BOX AND WATER TANK
A. Open the machine top cover and remove the dust box and filters.
E. Flush the water tank, dust box and filter module thoroughly with water as
necessary (Note: Filters shall not be cleaned with hot water or detergent).
B. Empty the dust box into a trash can, tap lightly to insure all dust and
dirt is removed.
C. Disassemble the removed filter, remove the pre-filter, foam filter and high-performance filter, and clean filters with a cleaning brush.
F. Reassemble the air-dried water tank, dust box and filter module, and install them back into the machine.
D. Press the release button of dust box to separate the dust box from the water tank.
21
EN
English
5.2 CLEAN THE MAIN BRUSH
A. As shown in the following figure, press down the buckle to take out the
protective cover, and take out the rolling brush upwards.
B. Clean the rolling brush with cleaning tools included in the accessories.
C. Put one end of rolling brush into the corresponding hole first.
D. Press the brush cover and fix it with the buckle.
5.4 CLEAN CASTER
Hair or dust particles tend to be entangled around casters. Clean the them
regularly or as needed.
A. Turn the vacuum over, hold it in place and pull up on the caster. It may be
necessary to use a tool such as a flat head screw driver to pry the wheel out
of place. Be careful not to damage the caster.
B. Remove any hair or other debris, wipe with a damp cloth if necessary.
C. Reinstall the caster by pressing it in place until it clicks.
Wheel Shaft
5.3 CLEAN ITS SIDE BRUSHES
Foreign matter such as hair can become tangled in the side brush, be sure to
clean it regularly.
A. Turn the vacuum over, hold it in place and pull the side brush up to remove
it.
B. Remove any hair or other debris, wipe with a damp cloth if necessary.
C. Reinstall the side brush by aligning the square shaft with the back of the
brush, press down until it clicks.
5.5 CLEAN SENSORS AND CHARGING ELECTRODES
In order to ensure optimum operating conditions, please clean sensors and
charging electrode regularly, and wipe dust off them with a soft dry cloth or
sweep brush.
Built-in TOF lidar
Anti-drop sensor
Front bumper laser sensor for obstacle avoidance
Along-the-wall side sensor
Charging electrode
NOTE
It is recommended to replace side brushes every 3-6 months to ensure cleaning
results.
22
English
EN
5.6 CLEAN THE MOP MODULE
It is recommended to empty the water accumulated in the water tank, wash the
mopping cloth with water, and air dry it after using the mop module every time
to avoid mildew.
6 COMMON FAULTS
6.1 VOICE PROMPTS
When a fault is detected the LED Status Indicator will turn/flash red and
there will be audible voice prompts. Follow the voice prompt to help resolve
the issue.
Voice Prompts
Error 1: Front bumper is
·
stuck, please check.
Error 2: A wheel is stuck.
·
Please check whether any for-
eign matter is stuck in the
wheel, or move it to near its
home position to start it.
Error 3: A side brush is stuck, · please check.
Error 4: The rolling brush
·
is stuck. Please remove and
clean it.
Error 5: The machine is trap- · ped. Please clear obstacles around.
Error 7: A wheel is suspen- · ded. Please move it to near its home position to start it.
Error 8: The power is too
·
low, and the system is about
to shut down automatically.
Please charge it.
Solution The front bumper is stuck: Please tap repeatedly to remove foreign
matters. If there is no foreign matter, please relocate it and then start it.
If any wheel is stuck, please check whether any foreign matter is stuck in the
wheel, or move it to near its home position to start it.
The side brush may be entangled with foreign matters. Please clean and restart
it.
The rolling brush may be entangled with foreign matters. Please remove and
clean it, its connections, its cover and the suction inlet.
The machine may be suspended. Please relocate it and start. If the anti-drop
sensor is too dirty, it may also cause the fault. Please wipe the anti-drop
sensor to eliminate the fault.
A wheel is suspended. Please move it to near its home position to start it.
The power is too low, and the system is about to shut down automatically.
Please charge it.
23
EN
English
Error 9: Virtual magnetic
·
stripe detected. Please relocate
it to start.
Error 11: The recharge sensor · is blocked. Please wipe it.
Error 12: The right alongwall · sensor is blocked. Please wipe it.
Error 13: The machine is til- · ted. Please put the machine on the horizontal ground to start.
Error 14: Please install the · dust box and filters back.
Error 17: Restricted area de- · tected. Please relocate it to start.
Error 18: The laser cover is · stuck. Please check.
Error 19: The laser sensor is · stuck or twisted, please check.
Error 20: The laser sensor
·
may be blocked, please check.
Error S1: Battery abnormal. ·
Please consult the instructions
or APP.
·
·
Error S2: Wheel module ab- · normal. Please consult the in- · structions or APP.
Error S3: Side brush module ·
abnormal. Please consult the
instructions or APP.
·
Error S4: Fan abnormal.
·
Please consult the instructions ·
or APP.
·
Error S5: Rolling brush ab- ·
normal. Please consult the in-
structions or APP.
·
Error S6: Water pump abnor- · mal. Please consult the instructions or APP.
·
Error S7: Laser sensor abnor- ·
mal. Please consult the in-
structions or APP.
·
The machine is too close to magnetic stripes in a virtual wall or strong
magnetic field during starting. Please relocate it to start.
The recharge sensor is covered by dust. Please wipe it.
The right along-wall sensor is blocked. Please wipe it.
The machine is tilted during startup. Please put the machine on the horizontal
ground to start.
Please install the dust box and filters back, and make sure that filters and
the dust box are installed in place. Then please restart the machine. The
machine is too close to a restricted area during starting. Please relocate it
to start.
The pressure sensor for laser cover is pressed or stuck. Please relocate it to
start.
The laser distance sensor is stuck by foreign matter. Please clear it.
The laser distance sensor is blocked, please clear the blocking. Too spacious
environment and multi-reflection environment such as metal mirrors also affect
the normal operation of a laser distance sensor. Please relocate it to art.
Please open the battery compartment, check whether the battery is properly
connected, and try to restart the machine. The battery temperature is too high
or too low. Please wait for the battery temperature to be normal (0~40
/32°F~104°F) before use. If the error persists, please contact our Service
Department. Please check whether any foreign matter is stuck in a wheel and
try to restart the machine. If the error persists, please contact our Service
Department.
Please check whether any foreign matter is stuck in a side brush and try to
restart the machine. If the error persists, please contact our Service
Department. Please check whether any foreign matter is stuck in the fan and
try to restart the machine. Please clean the dust box and filters and try to
restart the machine. If the error persists, please contact our Service
Department. Please remove and clean it, its connections, its cover and the
suction inlet. Please try to restart the machine after cleaning. If the error
persists, please contact our Service Department. Please clean the water tank,
water pump connections on the tank and water pump connections on the machine,
the water outlet at the machine bottom, and check the mop module. Please try
to restart the machine with all modules installed back after cleaning. If the
error persists, please contact our Service Department. Please check the laser
sensor for foreign matter and try to restart the machine after cleaning. If
the error persists, please contact our Service Department.
24
English
EN
6.2 TROUBLESHOOTING
When any abnormality occurs to the machine in operation, the power indicator will blink fast in red and voice prompt will be provided. Please consult the following table for troubleshooting.
Fault
Cannot start the machine · · ·
The machine suddenly ·
stops working.
·
·
Cannot make a sweep ·
schedule
·
·
·
·
Suction too weak
·
·
·
·
Cannot charge the ma- · chine
·
·
The machine cannot re- · turn to the charging dock.
· ·
·
The rolling brush does ·
not rotate
·
Abnormal action or
·
sweep route of the ma- · chine
No water released during ·
mopping
·
·
The machine cannot con- · nect to your Wi-Fi network.
Solution
Make sure the machine is connected to power supply. Make sure the battery is
fully charged. If the problem persists, please reset the machine (see the
“Operating Instructions > System Reset” section herein).
Check whether the machine is stuck or blocked by obstacles. Check whether the
battery is too low. If the problem persists, please shut it down, wait for 3
seconds, and then restart it.
Make sure the machine has been powered on. Set the time and schedule the time
for automatic sweep with the app. Make sure the schedule time has been set
correctly. Check whether the machine power is too low to start sweep. The
machine will not start any scheduled sweep when the task is being performed.
Check the suction inlet for any obstruction. Empty the dust box. Clean filters
with water. Check whether filters are wet due to water or other liquids on the
floor. Let filters dry naturally thoroughly before use.
Check whether the indicator on the charging dock is on (when the machine is
not on the charging dock). If not, please contact our service center for
repair or replacement of the charging dock. Check whether the indicator on the
charging dock is off and the indicator on the machine is flashing during
charging. Wipe dust off charging electrodes with dry cloth.
Clear the charging dock of objects within 0.5m on the left and right sides and
within 1.5m ahead. Make sure that the machine starts sweep from the charging
dock without abnormal movement. When the machine is near the charging dock, it
can return faster. But if the charging dock is located far away, the machine
will need more time to return. Please wait during its return. Clean charging
electrodes.
Clean the rolling brush. Check whether the rolling brush and the brush cover
are installed correctly.
Carefully clean the sensor with dry cloth. Restart the machine.
Make sure there is enough water in the water tank. Check whether the mop
module is installed correctly. Upon correct installation, you will hear
related voice prompt. Check whether the water outlet is blocked.
Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this
equipment does not support 5GHz bands. For more details, For more details,
please refer to the “Faults in Wi-Fi Connection” section herein.
NOTE
Please contact our customer service promptly if any fault cannot be eliminated
with the above measures.
25
EN
English
6.3 FAULTS IN WI-FI CONNECTION
If you fail to control the machine with your smartphone, please try the following solutions. If the problem persists, please contact our customer service.
Wi-Fi Status Indica- Cause tor
White indicator nor- The machine has
·
mally on
been connected to · the router, but can-
not connect to the
network.
Flashing rapidly in white
The machine cannot · connect to your wire- · less router.
Flashing slowly in white
Your Wi-Fi connec- · tion has been reset or not yet set previously. ·
Off
The machine is pow- ·
ered off. The machine · power is low.
Solution
Check whether your router is connected to the network. Contact your network
operator to find out if any network connection problem exists.
Check whether the network name and password have changed. Reset Wi-Fi
connections if necessary. Please refer to the “Operating Instructions > Reset
Wi-Fi Connection” section herein. Establish Wi-Fi connection with the machine.
Please refer to the “Machine Control with App” section in the manual. Reset
Wi-Fi connections if necessary. Please refer to the “Operating Instructions >
Reset Wi-Fi Connection” section herein. Make sure the machine has been powered
on. Charge the machine with the charging dock.
NOTE
Before setting up Wi-Fi, ensure that the machine and your Wi-Fi network meet
the following requirements.
Wi-Fi setup requirements:
A. Machine:
· Machine fully charged. · Wi-Fi status indicator white and flashing slowly.
B. Wi-Fi network:
· Use the correct wireless network password. · Do not use any VPN (Virtual
Private Network) or proxy server. · Your Wi-Fi router supports 802.11b/g/n and
IPv4 protocols. · The band of your router is 2.4GHz or use a dual-band router
supporting 2.4GHz band. The machine does not support the
5GHz band. · If the machine cannot connect in the 2.4/5GHz dual-band Wi-Fi
network, please switch to the 2.4GHz network for Wi-Fi
settings. After setting is completed, you can switch it back. · When
connecting to a hidden network, be sure to enter the correct network name —
SSID (case sensitive) and connect to a
2.4GHz wireless network. · When using a wireless extender/repeater, be sure
that the network name (SSID) and password are the same as the main
network. · Set the firewall and ports of Wi-Fi router to allow machine to
connect with the app server.
Network security requirements:
· WPA and WPA2 networks encrypted with TKIP, PSK, AES/CCMP.
26
English
EN
7 TECHNICAL PARAMETERS
Functional parameters of the main machine
Battery voltage
14.8V
Input Power Supply
24V 1.5A
Power Consumption Battery Battery capacity Dust box capacity Water tank volume Cleaning time
50W Lithium battery 5200mAh 0.45 L 0.35 L >150 min
Functional parameters of accessories
Rated input voltage
120V ~ 60Hz
Rated input current (charging state)
0.6A
Current (dust collection state) 9A
Power (dust collection state) 950W
Rated output
24V 1.5A
Dust bag volume
2.5 L
Manufacturer reserves the right to make any technical or design changes to the product due to continuous product improvement needs.
27
EN
English
8 IC WARNING
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions: (1) This device
may not cause interference. (2) This device must accept any interference,
including interference that may cause undesired operation of the device. RF
warning statement: This equipment complies with IC radiation exposure limits
set forth for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20cm between the radiator & your body.
28
English
EN
9 WARRANTY CARD
WARRANTY CARD II
Name
Address
Address City/State/Zip Product Model Purchase Date
(II) Settlement form of the warranty provider
Invoice Number
Warranty Period
Product warranty description:
1. From the date of the user’s purchase of this product, the warranty period
is one year for the vacuum,, and six months for the adapter, rechargeable
batteries and other accessories.
2. After receiving the product repair request, the after sales service staff
will resolve the problem within 15 working days.
3. The user can learn about relevant technical problems by reading the user
manual and/or the after sales service hotline to get a clear solution.
Hotline: 1-888-909-6757
4. When a performance failure occurs during the user’s normal use,
manufacturer promises to provide the above warranty services unless otherwise
stipulated by the applicable laws, rules and regulations of the state.
5. During the warranty period, paid maintenance services will be provided
under any of the following circumstances:
· Damage caused by man-made factors or irresistible natural phenomena; · Failure or damage caused by improper operation by the user; · Malfunction or damage due to the user’s disassembly or alteration without authorization.
WARRANTY CARD I
Name Address Address City/State/Zip Product Model Purchase Date Invoice Number
Warranty Period
Date 1. 2. 3. 4. 5.
Repair Technician
(I) To be kept by the user as warranty certificate, which will not be reissued
if lost
Maintenance Record
29