HEAT STORM HS-1500-KP Infrared Heater User Manual

HEAT STORM HS-1500-KP Infrared Heater

Introduction

Thank you and congratulations on the purchase of your Heat Storm Infrared Heater!
PLEASE READ THIS MANUAL BEFORE OPERATING THIS APPLIANCE.

WARNING
IF THE DIRECTIONS IN THIS MANUAL ARE NOT FOLLOWED, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE. DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER HEATING APPLIANCE. ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED BY AN
AUTHORIZED SERVICE REPRESENTATIVE. ANY OTHER REPAIRS ATTEMPTED BY ANYONE OTHER THAN AN AUTHORIZED SERVICE REPRESENTATIVE WILL VOID THE WARRANTY.

Safety & Awareness

• When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
• Read all instructions before installing or using this heater.
• This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at
• At least 3 feet (0.9 m) from the front of the heater and keep them away from the sides.
• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
• Do not operate any heater after it malfunctions. Disconnect power at the service panel and have the heater inspected by a reputable electrician before reusing it.
• To disconnect the heater, turn the controls off, and turn off the power to the heater circuit at the main disconnect panel.

CAUTION
TO PREVENT ELECTRIC SHOCK, MATCH THE WIDE BLADE OF THE PLUG TO THE WIDE SLOT AND FULLY INSERT
To avoid overheating, do not cover the heater. It cannot be used in a wardrobe.

CAUTION

• Whenever the heater is left operating and unattended, caution may be necessary if children or invalids are nearby.
• The appliance should not be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction.
• Children being supervised should be instructed not to play with the appliance.
• Do not operate any heater with a damaged cord or plug or after the heater malfunctions, or has been dropped or damaged in any manner. Discard the heater, or return it to an authorized service facility for examination and/or repair.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
• Any repairs to this heater should be carried out by a qualified service person.
• Under no circumstances should this heater be modified. Parts having to be removed for servicing must be replaced before operating this heater again.
• Do not use outdoors.
• Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners, or similar coverings.
• Do not route the cord under furniture or appliances. Place the cord away from high-traffic areas. Place the cord where it will NOT cause a tripping hazard.
• To disconnect the heater, turn the controls to the off position, wait for the fan to stop blowing to ensure the inside of the heater has been properly cooled, then remove the plug.
• Connect to proper 3-pin polarized outlets only.
• When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons.
• There is a thermostat limiter inside the heater. When the inner temperature overheats or abnormal heating occurs, the thermo-stat protective device will cut off the power supply to avoid the risk of fire or damage to the heater.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, fire, or damage to the heater.
• To prevent a possible fire, do not block air intakes or exhaust in any manner.
• The heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored.
• Use this heater only as described in the manual. Any other use is not recommended by the manufacturer because it may cause fire, electric shock or injury to persons.
• Always plug heaters directly into a wall outlet/receptacle.
• Never use with an extension cord or relocatable power tap (outlet/ power strip). This heater is for use on 120-volt standard outlets.

HEATER LOCATION
When choosing a location for your new heater, ensure that the general instructions are followed. For best effect, install the heater out of direct sunlight. Cold climate installation recommendation: when installing this unit against a non-insulated exterior wall or chase, the outer walls must be insulated to conform to applicable insulation codes. If you choose to place the unit underneath a window or on a poorly insulated exterior wall, please be advised that the heater may read a colder ambient temperature than what the actual ambient temperature of the room is.

CAUTION
Do not exceed the current rating of the current tap. Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/ power strip).

CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other combustibles at least 3 feet (0.9M) from the front of the heater and away from the sides.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician according to national and local codes. If repairing or replacing any electrical component or wiring, the original wire routing, colour coding and securing locations must be followed
WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been underwater. Immediately call a qualified service technician to inspect the heater and replace any part of the electrical system. Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off. First, turn the main power switch to the “OFF” position, and wait for the fan to stop blowing to ensure the inside of the heater has been properly cooled. Then remove the electrical plug from the wall outlet.
Voltage protection : If the heater is plugged into a 240V outlet by mistake, the PCBA will cut off the heating and fan immediately, it will show a “UH” error code, and the heater must be unplugged. The heater will function properly when plugged in at the correct voltage.

WALL INSTALLATION

THE HEATER MUST BE PROPERLY INSTALLED BEFORE IT IS USED.
CAUTION – High temperature, risk of fire, keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (0.9 m) from the front of the heater and away from the side and rear. To reduce the risk of fire, do not store or use gasoline or other flammable vapours and liquids in the vicinity of the heater. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 3 feet ( 0.9 m) from the front of the heater and keep them away from the sides The heater is not to be used in wet or moist locations Heater is prewired for an outlet and cord can be cut for direct wire application.

DISCLAIMER
Recommend professional installation by a certified electrician

Method for Installing for General Use

1. Please create a rectangular hole with a built-in socket at a suitable location, following these specifications.
2. lease remove the two M4x7 screws on the front cover as shown in the picture.
3. Place the heater in the rectangular hole and use the ST4.0x25mm from the kit to secure it.
4. Note that the wall material should be either wood or gypsum board.
   4. Installation has been completed

Hardwire Connect
It must be operated by a specialized electrician

1. Please remove all screws as indicated in the picture. 1A..
2. To remove the top cover of the heater, slide it out backward as shown.
3. After completing the wiring, properly install the heater according to standard procedures

Operations & Controls

SELECTING CELSIUS AND FAHRENHEIT
By pressing the”+” and”-” icons at the same time, you can set the heater to function and display in Celsius or Fahrenheit.
NOTE: Switching between Celsius and Fahrenheit can only be performed using the touch screen on the heater, and is not available using the remote control.

SETTING THE TEMPERATURE
When pressing either the”+” or”-” icons the display will enter into temperature setting mode. The heater will indicate that it is in this mode when the numbers begin to blink. Pressing the”+” or”-” icons will change the thermostat by I °F or 10° C. -The default set temperature of the heater is 70 °F or 27 °C. After 5 seconds without control input, the display will exit temperature setting mode and show the current ambient temperature.
NOTE: After the heater function or power is shut off the blower will continue to run for several minutes to cool the internal components.

CHILD LOCK FEATURE
Press the Lock/Soundless icon for 3 seconds to engage the child lock. When the child lock is on, no changes can be made to the settings until the child lock is turned off. To turn off the child lock – Press the Lock/Soundless icon for 3 seconds to disable the child lock.

FACTORY RESET
Power off the heater and allow time for the elements to cool. Unplug and plug in the heater. Within 3 minutes of plugging in the heater, press and hold the On/Off icon for 10 seconds. This will reset the heater to factory settings.

THERMOSTAT CALIBRATION
Thermostat readings can vary based on the environment. If desired, the thermostat on the heater can be manually calibrated to match central HVAC system.
NOTE: Thermostat calibration can only be performed using the Control Panel on the heater and is not available using the remote control.
NOTE: Typically Heat Storm Infrared Heater thermostats are more accurate than home central thermostats. Changing your Heat Storm Infrared Heater to match your central system may reduce its efficiency.
NOTE: You may have to attempt thermostat calibration several times to make your heater thermostat match your HVAC system.

1. Press the Thermostat Calibration on the bottom of the APP control panel to begin calibration.
2. Use the”+” and/or”-” buttons to adjust the thermostat.
3. Press Confirm the heater will exit thermostat calibration.

FAN ONLY MODE
Press the Fan icon for 3 seconds to toggle between fan only/heat mode.
Fan modes – single touch Fan icon to change the working mode from Low-Auto- High.

WARNING
ANY REQUIRED SERVICE AND MAINTENANCE SHOULD ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE Watch video tutorials at heatstorm.com

CONNECTING TO Wi-Fi
Prepare your phone and download the App, following the steps.

1. Connect your phone to a 2.4 GHz Wi-Fi network.
2. For some dual-band routers, you may need to manually create a network dedicated to 2.4 GHz. Download the Smart
3. Life App and create a free account. While the heater is plugged in and turned on, press and hold the Wi-Fi/sun symbol on the control screen for 5 seconds. You should hear a beep and see a Wi-Fi symbol start blinking in a blue colour
4. Enable Wi-Fi and Bluetooth in your phone.

Bluetooth connect
After the above steps, the heater will automatically find the wifi and pop up a window, follow the steps below to connect

1. If the APP finds a new heater for connecting, it automatically pops up a window, tap “Go to add”
2. Enter your Wi-Fi network Your phone will start name and password. connecting your heater
3. Each of these fields is to your Wi-Fi network. case sensitive so be sure to double-check each one. Hang tight, it may take a few minutes.
4. Then tap “Next” Your screen should look like this: If it shows any error notifications, check out our Wi-Fi troubleshooting guide online.

If the pop-up does not appear. follow the steps below to connect.

1. Tap “Auto Scan” to search the heater. Make sure the Wi-Fi and bluetooth functions are switched on.
2. Enter your Wi-Fi network Your screen should look name and password.
3. If it shows any Each of these fields is case-sensitive so be sure to doubt-check each one.
4. Your phone will start contesting the Wi-Fi network. Hang tight, it may take a few minutes.
5. Your screen should  look like this: If it shows any error shooting guide online

Manual Connect
Connect by EZ mode

1. Tap “Add Device” then tap “Small Home Appliance” then tap “Heater”
2. Enter your Wi-Fi network name and password.
3. Each of these fields are case sensitive so be sure to double-check each one.
4. Then tap “Confirm” 3.
5. Now you can tap the “Confirm Indicator Rapidly Blink” icon in the Smart Life app on your phone or tablet.

Connect by AP Mode

If the connection fails with EZ mode, the Wi-Fi light will automatically enter into AP mode and the Wi-Fi icon will start blinking slowly. You can also enter into AP mode by pressing and holding the “Wi-Fi/Sun” icon for 5 seconds while the blue light is quickly blinking.

1. (The blue light is slowly Resetting the device first. blinking while the heater is in AP mode.)
2. Choose “AP pairing mode” in the Smart Life app to connect the heater to wifi in secondary AP mode.
3. Follow in-app prompts to connect the heater to Wi-Fi.

After the heater connects to Wifi, you can do the following:

You can now rename your heater to match the room it is in if desired. You can also connect multiple heaters for all the cold spots in your house and garage! Now you can control your heater with your phone from anywhere! You can adjust
temperatures, create schedules set a child lock and stay warm with a tap of your finger! Enjoy your new Heat Storm Wi-Fi Heater! If you have any questions or concerns, feel free to contact us at 435-752-6611 or cs@heatstorm.com
You can watch video tutorials at heatstorm.com, or scan them below.

Troubleshooting Guide

When I power the heater ON, it doesn’t blow any air at first.

• The heater is functioning as it should.
• The first 15 seconds allow the infrared elements to get hot so that when the fan turns on it moves warm air into the room.
• Check for the desired temperature.
• The heater’s ambient temperature reading does not match my central heating thermostat reading.
• All thermostats vary in their temperature setting.

In most cases, the central heating thermostat is not as accurate as your Heat Storm thermostat Why?

• Also, where the temperature sensor is can alter the thermostat reading
• You can calibrate your heater’s thermostat to match your central heating thermostat.
• Please see the calibration section of the manual.

The heater keeps blowing air when the heater is turned off Why?

• The heater is functioning as it should. This is the cool-down phase. The heater will run for several minutes (up to 12) to cool down the internal components. This increases the lifespan of the infrared elements.
• The heater is not blowing warm air.
• Check to see if the air inlet is blocked.
• The ambient temperature (displayed) is higher than the other- most settings.
• something is blocking the airflow. Move the object out of the way of the heater.
• This is common if the heater is in a closet or under a desk.
• Installing the heater near objects may cause the air in your room not to circulate and therefore have widely varying temperatures within the same room.
• Disconnect the unit from the wall outlet for 2 hours. After 2 hours, plug the unit back into the wall outlet. If the problem persists call customer service at 435-752-6611.

The fan clicks on and runs for under a minute and then turns off Why?

• The fan is turning on to attempt to create airflow within your room.
• The heater is trying to determine if the ambient temperature in the room has changed.
• My heater smells like burning plastic.

When you first receive your heater, a light plastic odour is normal.
If the smell persists for more than a couple of hours, call customer service at 435-752-6611.

• My heater is not showing the temperature, just an error code.
• “EE”: The temperature sensor (probe) error, when this code shows, the heating element and fan are turned off. The heater needs to be unplugged and the temperature sensor which could be loose disconnected or damaged.
• “EO”: The program can not be set up to run, The Heater needs to be unplugged and plugged in again. If this error is still there after several tries, The PCBA needs to be replaced.
• “UH” Incorrect high voltage power supply error. The heater must be unplugged immediately.
• LO – The temperature is less than 16°F (-9 °C)
  • HI – The temperature is greater than 99°F (37°C- Unplug the heater for 2 hours, then plug the heater back in.
  • Do the factory reset. If the error persists, call customer service. (435-752-6611)

Return Policy
If you purchased the heater directly from EnergyWise Solutions, we will refund the total sales amount when the merchandise is received: 1) in new condition, 2) packed in its original manufacturers box and all original packaging material included, 3) original manuals and any accessories that came with the item also included. Manufacturer Return Policy: If you have purchased a product that needs an Exchange, Refund or Warranty claim the buyer will be responsible for all freight/shipping charges after 30 days of the purchase date.

1-Year Limited Warranty

MODELS: All models and accessories
The manufacturer warrants this product to be free from manu-facturing and material defects for one year from the date of purchase, subject to the following conditions and limitations.

1. Install and operate this Electric Heater by the installation and operating instructions furnished with the product at all times.

2. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

3. This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.

4. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such parts) have been subjected to normal conditions of use and service after said defect is confirmed by the manufacturer’s inspection.

5. The manufacturer may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of the defective part(s).

6. Any installation, labour, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
   5. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
   7. All other warranties – expressed or implied -concerning the product, its components, and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
   3. The manufacturer neither assumes nor authorizes any third party to assume on its behalf, any other liabilities concerning the sale of the product.
   9. The warranties as outlined in this document do not apply to non- accessories used in conjunction with the installation of this product.
   10. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. This warranty is void if:

   • The heater is subjected to prolonged periods of dampness or condensation.
   • Any unauthorized alteration, willful abuse, accident, or misuse of the product.
   • You do not have the original receipt of the purchase.

Contact the manufacturer by calling the customer service department at 435-752-6611. Make sure you have your sales receipt, the location of purchase, and the model of your product. When you contact customer service, they will attempt to troubleshoot the problem with you over the phone. If troubleshooting- ing does not work, you will be asked to email proof of purchase and a picture of the manufacturer sticker to cs@heatstorm.com.

If you have had your unit longer than the return policy (30 days), you will be expected to pay for shipping the heater back to us. If you would like to use our discounted shipping rates, please let your customer service representative know. Please be advised that once we receive your unit, it may take a couple of business days for our technicians to determine if your unit can be fixed. If your unit can be fixed, the technicians will do so. You will ONLY receive a new unit if your heater is not repairable.

Questions & Answers

Why does the Blower Fan keep running after I have turned off the unit?

The Blower Fan will continue to run until the heat chamber has cooled down. After a few minutes, the fan will shut off automatically. This ensures that the heating elements are cooled properly increasing the longevity of your heater.

Can the heating elements be replaced?

Yes. Contact an authorized repair centre, generally, this is the store where you purchased your heater.

No. Most likely the problem is the connection from the wall wiring to the outlet is faulty and is causing the outlet and plug to overheat.

Also, make sure there are not too many appliances plugged into outlets on a single circuit. This problem is quite common in older homes. If the problems persist consult a qualified electrician. The heater's airflow seems to have diminished?

Make sure the air inlet is not blocked.

Once I initially plug the unit in and turn it on, how long will it take to heat my room?

Generally, it takes about a half hour. Please remember that with any type of heating process, there are many variables; size of the room, how well the room is insulated

how many doors/windows, how much bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior door, etc. Heating performance will vary in every environment. Can I use the heater to heat multiple rooms at the same time?

Yes. Keep in mind the heating will vary based on how open your floor plan is and the sizes of the rooms involved. Please be advised this heater is good for 700-1000 square fee.

My home is not insulated very well, will this heater help me?

Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently and may result in your heater running longer or more often.

Can I use the heater if I have vaulted or cathedral ceilings?

Yes, but it may take longer to heat the room initially. Once the room has reached the desired temperature it will cycle on and off accordingly.

Will I be able to use the heater in a basement or garage?

Yes, if the basement is finished with drywall insulation and carpet. Otherwise, we recommend you use our Heat Storm Outdoor Infrared Heaters for this heating need.

Can I use more than one heater at a time?

Yes, but make sure they are not on the same electrical circuit. Each heater and appliance should be on its circuit.

If you are on the fence about having 2 heaters in a room, we recommend the second heater. The heaters will work together and spend more time in eco mode. This will prolong the lifespan of your elements, save on power, and ensure that your room warms up faster. Can I use the heater on a job/construction site?

Our outdoor infrared heaters are recommended for non-insulated or outdoor environments.

Can I move the heater around while it is operating?

It is not recommended to move any portable heater while it is operating. We recommend turning the heater to the off position and moving the heater once the fan has completely turned off.

Can I use the heater and another appliance at the same time?

Yes, as long as they are not on the same electrical circuit. Heat Storm Infrared Heaters are considered to be an appliance. You should not run more than one large appliance on a single circuit breaker. Your heater, freezer, refrigerator, microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.

Can I use an extension cord, surge protector, or power strip with my heater?

No, we do not recommend using an extension cord, surge protector, or power strip.

What is Zone Heating?

Zone heating implies that there are multiple areas in any given home or business where climate is best controlled by heaters that generate and deliver heat in each area or zone AND regulate the temperature in each area or zone with its thermostat.Zone Heating is the opposite of central heating which generally relies on a single thermostat to determine climate control for other areas of the house or business. Central heating also requires ducting to deliver heat, which is very inefficient.

Can I use this heater as a primary heat source?

Yes, but the heaters were not designed or advertised for this use. The heater will only be able to heat about 150 square feet, depending on your insulation. If you are using this heater as a primary heat source and it is constantly running, the heater may not be able to keep up.

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