HEAT STORM HS-1500-SED-WI WiFi Enabled Infrared Electric Wall Heater User Manual

User Manual
and Safety Instructions SEDONDA INFRARED SMART HEATER
1500vv- FORCED AIR – QUARTZ INFRARED ELEMENT
SAVE THIS INSTRUCTORS MANUAL

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435-752-6611
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cs@heatstorm.com

Visit us at: heatstorm.com for more product information

Introduction

Thank you and congratulations on the purchase of your Heat Storm Infrared Heater!
PLEASE READ THIS MANUAL BEFORE OPERATING THIS APPLIANCE.

IFTHE DIRECTIONS IN THIS MANUAL ARE NOT FOLLOWED, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE. DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER HEATING APPLIANCE. ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE. ANY OTHER REPAIRS ATTEMPTED BY ANYONE OTHER THAN AN AUTHORIZED SERVICE REPRESENTATIVE WILL VOID THE WARRANTY.

Safety & Awareness

IM PORT ANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk offire, electric shock, and injury to persons, including the following:
Read all instructions before installing or using this heater.
This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 3 feet (0.9 m) from the front of the heater  and keep them away from the sides.
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing.
To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect panel.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT AND FULLY INSERT
In order to avoid overheating, do not cover the heater.
It cannot be used in a wardrobe.
CAUTION: Whenever the heater is left operating and unattend­ed, caution may be necessary if children or invalids are nearby.
The appliance should not be used by children or persons with reduced physical, sensory or mental capabilities, or lack of expe­rience and knowledge, unless they have been given supervision or instruction.
Children being supervised should be instructed not to play with the appliance.
Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner. Discard heater, or return to an authorized service facili­ ty for examination and/or repair.
If the supply cord is damaged, it must be replaced by the manu­facture, its service agent, or similarly qualified persons in order to avoid a hazard.
Any repairs to this heater should be carried out by a qualified service person.
Under no circumstances should this heater be modified. Parts having to be removed for servicing must be replaced prior to operating this heater again.
Do not use outdoors.
Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners, or similar coverings. Do not route cord under furniture or appliances. Place the cord away from high traffic areas. Place cord where it will NOT cause  tripping hazard.
To disconnect the heater, turn controls to the off position, wait for the fan to stop blowing to ensure the inside of the heater has been properly cooled, then remove plug.
Connect to proper 2 pin polarized outlets only.
When using electrical appliances, basic precautions should always be followed to reduce risk of fire, electrical shock, and injury to persons.
There is a thermostat limiter inside the heater. When the inner temperature over-heats or abnormal heating occurs, the thermostat protective device will cut off power supply to avoid risk of fire or damage to the heater.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, fire, or damage the heater.
To prevent a possible fire, do not block air intakes or exhaust in any manner.
The heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored.
Use this heater only as described in the manual. Any other use is not recommended by the manufacturer because it may cause fire, elec­tric shock or injury to persons.
Always plug heaters directly into a wall outlet/receptacle.
Never use with an extension cord or relocatable power tap (outlet/power strip). This heater is for use on 120 volt standard outlets.
HEATER LOCATION
When choosing a location for your new heater, ensure that the gener­al instructions are followed. For best effect, install the heater out of direct sunlight. Cold climate installation recommendation: when installing this unit against a non- insulated exterior wall or chase, it is mandatory that the outer walls be insulated to conform to applicable insulation codes.
If you choose to place the unit underneath a window or on a poorly insulated exterior wall, please be advised that the heater may read a colder ambient temperature then what the actual ambient temperature of the room is.
CAUTION: Do not exceed the current rating of the current tap. Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/ power strip).
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other combustibles at least 3 feet (0.9M) from the front of the heater and away from the sides.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in accordance with national and local codes.
If repairing or replacing any electrical component or wiring, the origi­nal wire routing, color coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local buildingcodes and other applicable regulations to reduce the risk of fire, elec­trical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been underwater. Immediately call a qualified service technician to inspect the heater and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off. First turn the main power switch to the “OFF” position, wait for the fan to stop blowing to ensure the inside of the heater has been properly cooled.  Then remove the electrical plug from the wall outlet.
Voltage protection: If heater is plugged in a 240V ou tlet by mistake, the PCBA will cut off the heating and fan immediately, it will show a “UH” error code and, and the heater must be unplugged. The heater will function properly when  plugged in the right voltage.

Installation & Instruction

WALL INSTALLATION THE HEATER MUST BE PROPERLY INSTALLED BEFORE IT IS USED.
CAUTION – High temperature, risk of fire, keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (0.9 m) from the front of the heater and away from the side and rear. To reduce the risk of fire, do not store or use gasoline or other flammable vapors and liquids in the vicinity of the heater.
Tools needed for installation: 3/16″ drill bit and a Philips screwdriver

1. Use the included level template to ensure you mark the guide holes correctly
2. Drill holes for included anchors and screws. Insert top 2 screws first
3. Hang the heater onto the top 2 screws
4. Screw in final 2 screws into bottom base anchors holes to secure heater onto wall
5. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 3 feet ( 0.9 m) from the front of the heater and keep them away from the sides
6. The heater is not to be used in wet or moist locations

FEET INSTALLATION

WALL INSTALLATION

1. Use the included level template to ensure you mark the guide holes correctly

2. Drill holes for included anchors and screws. Insert top 2 screws first

3. Hang the heater onto the top 2 screws

4. Screw in final 2 screws into base anchor holes to secure heater onto wall

Operation & Control

Toggle fan only/heat mode
Icon Color: Red for Heat Mode, Blue for Fan Mode| red-high green-low white- auto
| single touch| Set delay on and off time| Green- Timer is set for delay off
Red- Timer is set for delay on
| Single touch
3 sec long touch| Turn On/Off the sound Turn On/Off the Child Lock| Red-Child lock on
| Single touch
5 sec long touch| Turn display on/off
Enable Wi-Fi discovery mode| Blue – connected to Wi-Fi
Blue blinking – in discovery mode

CONNECTING TO WIFI
Prepare your phone and download the App, following the the steps

Bluetooth connect
After above steps, the heater will automatically find the wifi and pop up a window, follow steps below to connect

If the pop up does not appear, follow the steps below to connect.

Manual Connect
Connect by EZ mode

SELECTING CELSIUS AND FAHRENHEIT
By pressing the “+” and “2 icons at the same time, you can set the heater to function and display in Celsius or Fahren­heit.
NOTE: Switching between Celsius and Fahrenheit can only be performed using touch screen on heater, and is not available using the remote control.
SETTING THE TEMPERATURE
When pressing either the “+” or “2 icons the display will enter into temperature setting mode. The heater will indicate that it is in this mode when the numbers begin to blink. Pressing the “+” or “-” icons will change the thermostat by 1 °F or 1 °C.
CHILD LOCK FEATURE
Press the ON/OFF icon for 5 seconds to engage child lock.
When the child lock is on, no changes can be made to the settings until the child lock is turned off.
NOTE: Setting the child lock feature can only be performed using the Control Panel on the heater, and is not available using the remote control.
THERMOSTAT CALIBRATION
Thermostat readings can vary based on the environment. If desired, the thermostat on the heater can be manually calibrat­ed to match central HVAC system.
NOTE: Thermostat calibration can only be performed using the Control Panel on the heater and is not available using the remote control.
NOTE: Typically Heat Storm Infrared Heater thermostats are more accurate than home central thermostats. Changing your Heat Storm Infrared Heater to match your central system may reduce its efficiency.
NOTE: You may have to attempt thermostat calibration several times to make your heater thermostat match your HVAC system.

1. Press the ON/OFF icon down for 10 seconds to begin calibra­tion. After S seconds, you will hear a beep indicating that the child lock is on. Continue to hold the ON/OFF icon down until you hear the second beep. Release the ON/OFF icon

WARNING: ANY REQUIRED SERVICE OTHER THAN FILTER
MAINTENANCE SHOULD ONLY BE PERFORMED BY AN AUTHO­ RIZED SERVICE REPRESENTATIVE.
FACTORY RESET
Power off heater and allow time for elements to cool. Unplug and plug in heater. Within l minutes of plugging in heater, press and hold on/off icon for 70 seconds. This will reset heater to factory settings.

Troubleshooting Guide

When I power the heater ON, it doesn’t blow any air at first.
The heater is functioning as it should. The first 15 seconds allows the infrared elements to get hot so that when the fan turns on it moves warm air into the room.
The heater’s ambient temperature reading does not match my central heating thermostat reading. Why?
All thermostats vary in their temperature setting. In most cases, the central heating thermostat is not as accurate as your Heat Storm thermostat.

• Also, where the temperature censor is can alter the thermostat
• You can calibrate your heater’s thermostat to match your cen­tral heating thermostat. Please see the calibration section of the

The heater keeps blowing air when heater is turned off. Why?
The heater is functioning as it should. This is the cool down phase. The heater will run for several minutes (up to 12) to cool down the internal components. This increases the lifespan of the infrared elements.

The heater is not blowing warm air.

• Check to see if the air inlet is blocked or the air filter is dirty. If the filter is dirty, clean it.
• The ambient temperature (displayed) is higher than the ther­mostat setting.
• There is something blocking the air flow. Move the object out of the way of the heater. This is common if the heater is in a closet or under a desk.

Installing the heater near objects may cause the air in your room not to circulate and therefore have widely varying temperatures within the same room.

• Disconnect the unit from the wall outlet for 2 hours. After 2 hours, plug the unit back into the wall outlet. If the problem persists call customer service at 435-752-6611.

The fan clicks on and runs for under a minute and then turns off. Why?

• The fan is turning on to attempt to create air flow within your The heater is trying to determine if the ambient temperature in the room has changed.

My heater smells like burning plastic.

• When you first receive your heater, a light plastic odor is normal.

The heater is brand new and has never been used before. If the smell persists for more than a couple of hours, call customer service at 435-752-6611.

My heater is not showing the temperature, just an error code.
“EE” : The temperature sensor (probe) error, when this code shows, the heating element and fan are turned off. Heater needs to unplugged and check the temperature sensor which could be loose or disconnected or damaged.
*TO” : Program can not set up to run, Heater needs to be unplugged and plugged in again. If this error is still there after several tries, The PCBA need to be replaced.
“El” This is a heater tilt-over error. When this code shows, the heater and fan are turned off. The heater can be turned back on again by touching on/off icon after heater is standing up again.
“UH” Incorrect high voltage power supply error. The heater must be unplugged immediately.
LO – The temperature is less than 16°F (-9 °C)
HI – The temperature is greater than 99°F (37°C)

• Unplug the heater for 2 hours, then plug the heater back in.
• Do the factory reset. If the error persists, call customer service.

Questions & Answers

Why does the Blower Fan keep running after I have turned off the unit?
The Blower Fan will continue to run until the heat chamber has cooled down. After a few minutes the fan will shut off automati­cally. This ensures that the quartz infrared heating elements are cooled properly helping to ensure the longevity of your heater.

Can the heating elements be replaced?
Yes. Contact an authorized repair center, generally, this is the store where you purchased your heater. If you ordered the heater online or have had the heater for longer than one year, contact customer service to order replacement elements.

My cord is getting very hot, especially at the plug. Is that normal?
No. Most likely the problem is that the connection from the wall wiring to the outlet is faulty and is causing the outlet and plug to overheat. Also, make sure there are not too many appliances plugged into outlets on a single circuit. This problem is quite common in older homes. If the problems persist consult a qualified electrician.

The heaters airflow seems to have diminished?
Make sure the air inlet is not blocked and that the filter is clean. For directions on how to clean the filters, see the Washable Lifetime Filter System in the operations & Controls section of the manual.

Once I initially plug the unit in and turn it on, how long will it take to heat my room?
Generally, it takes about a half hour. Please remember that with any type of heating process there are many variables; size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior door, etcetera. Therefore, heating performance will vary in every envi­ronment.

Can I use the heater to heat multiple rooms at the same time? Yes. Keep in mind the heating will vary based on how open your floor plan is and the sizes of the rooms involved. Our suggestion, give it a try and see what works best for you. Please be advised that this heater is good for between 700-1000 square feet of supplemental heating.

My Heater never seems to reach the set temperature, it just keeps running.
There are several possible causes. Make sure the filters are clean. If the room is drafty or poorly insulated the thermostat sensor may be taking an inaccurate reading. Make sure to keep doors closed so that the heater can heat the room. Also, ensure that the heater is plugged into an interior wall and is not below a window. Often, when a heater is below a window the cool air from the window is causing an inaccurate temperature reading. If none of the above assist with the problem, your heater may be too small for the room. This heater is good for between 700-1000 square feet of supplemental heating and approxi­mately 150 square feet of primary heating. The square footage amounts will vary depending on how well insulated your home is.
My home is not insulated very well, will this heater help me?
Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently and may result in your heater running longer or more often.

Can I use the heater if I have vaulted or cathedral ceilings?
Yes, but it may take longer to heat the room initially. Once the room has reached the desired temperature it will cycle on and off accordingly.

Will I be able to use the heater in a basement or garage?
Yes, if the basement is finished with drywall and carpet. Other­wise we recommend you use our Heat Storm Outdoor Infrared Heaters for this heating need. For more information visit heatstorm.com or contact customer service.

Can I use more than one heater at a time?
Yes, but make sure they are not on the same electrical circuit. Each heater and appliance should be on its own circuit. If you

Return Policy

If you purchased the heater directly from EnergyWise Solutions, we will refund the total sales amount when merchandise is received: 7) in new condition, 2) packed in its original manufac­ turers box and all original packaging material included, 3) origi­ nal manuals and any accessories that came with the item also included.
Manufacturer Return Policy: If you have purchased a product that needs an Exchange, Refund or Warranty claim the buyer will be responsible for all freight/shipping charges after 30 days of the purchase date.

1 Year Limited Warranty

MODELS: All models and accessories
The manufacturer warrants this product to be free from manu­ facturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this Electric Heater in accordance with the installation and operating instructions furnished with the prod­ uct at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an autho­ rized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service after said defect is confirmed  by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume  responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties expressed or implied -with respect to the product, its components, and accessories, or any obliga­tions/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined in this document do not apply to non-accessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is void if:
    a) The heater is subjected to prolonged periods of dampness or condensation.
    b) Any unauthorized alteration, willful abuse, accident, or misuse of the product.
    c) You do not have the original receipt of purchase.

Contact the manufacturer by calling customer service depart­ment at 435-752-6611. Make sure you have your sales receipt, the location of purchase, and the model of your product.
When you contact customer service, they will attempt to trou­bleshoot the problem with you over the phone.
If troubleshoot­ing does not work, you will be asked to email proof of purchase and a picture of the manufacturer sticker to cs@heatstorm.com
If you have had your unit longer than the return policy (30 days), you will be expected to pay for shipping the heater back to us.
If you would like to use our discounted shipping rates, please let your customer service representative know.
Please be advised that once we receive your unit, it may take a couple of business days for our technicians to determine if your unit can be fixed.
If your unit can be fixed, the technicians will do so. You will ONLY receive a new unit if your heater is not repairable.

Thermostat Functionality Chart

Documents / Resources

| HEAT STORM HS-1500-SED-WI WiFi Enabled Infrared Electric Wall Heater [pdf] User Manual
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