AJAX SYSTEMS DoorProtect Plus Jeweller User Manual

: June 17, 2024
: Ajax Systems

AJAX SYSTEMS DoorProtect Plus Jeweller

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-PRODUCT

Product Information

Specifications

Product: DoorProtect Plus Jeweller
Type: Wireless opening, shock, and tilt detector
Installation: Indoor
Compatibility: Not compatible with ocBridge Plus and uartBridge integration modules
Communication Range: Up to 1,200 meters without obstacles

Functional Elements

DoorProtect Plus opening detector
Large magnet (operates at a distance of up to 2 cm from the detector)
Small magnet (operates at a distance of up to 1 cm from the detector)
LED indicator
SmartBracket mounting panel
Perforated part of the mounting panel (triggers tamper alarm if detached)
Connector for connecting a third-party wired detector with a normally closed (NC) contact type
QR code with the device ID (used for communication between Ajax system devices)
Button to turn on/off the device
Tamper button (triggers when an attempt is made to detach the detector from the surface or remove it from the mounting panel)

Operating Principle

DoorProtect Plus is a wireless opening, shock, and tilt detector. It consists of two parts: the left part (detector) contains the reed switch and the shock and tilt sensor, while the right part is the magnet that is needed to detect opening.
Opening is detected by a reed switch built into the detector and a magnet. When the magnet approaches or moves away, the reed switch changes the state of the contacts and notifies of opening/closing. The detector is equipped with one small and one large magnet. The small magnet operates at a distance of up to 1 cm from the reed switch, and the large one operates up to 2 cm. If you do not need to detect opening of a door or window, you can install the detector without a magnet.
The shock sensor detects attempts to knock out a window or door and reacts to vibration when attempts are made to knock out a lock or break a door.
All sensors of the detector work independently. Each sensor can be enabled or disabled in Ajax apps.
If triggered, the armed detector instantly sends an alarm to the hub, which activates the sirens connected to the system, triggers scenarios, and notifies users and the security company. All detector alarms and events are recorded in the events feed of the Ajax app.
Users know exactly where and when an alarm is detected. The notifications contain the time of alarm, its type, name of the hub (name of the guarded object), name of the device, and the virtual room to which the detector is assigned.

Jeweller Radio Technology

Jeweller is a radio protocol that provides fast and reliable two-way communication between the hub and connected devices. The protocol delivers instant data-rich alarms, allowing security companies and users to know exactly which detector has been triggered, when, and where it happened.

Product Usage Instructions

Installation

Select a suitable location for installing the DoorProtect Plus Jeweller detector indoors.
Remove the SmartBracket mounting panel by sliding it down.
If required, connect a third-party wired detector with a normally closed (NC) contact type to the connector on the detector.
Attach the detector to the desired surface using screws or adhesive tape.
If needed, place the large magnet on the right side of the detector at a distance of up to 2 cm, or place the small magnet at a distance of up to 1 cm.
Make sure the magnets are properly aligned with the reed switch on the detector for accurate opening detection.
Reattach the SmartBracket mounting panel by sliding it back up.

Device Operation

To turn on/off the device, press the button located on the detector.
If an attempt is made to detach the detector from the surface or remove it from the mounting panel, the tamper button will be triggered.

Using Ajax Apps

Download and install the Ajax app on your smartphone or tablet to control and monitor the DoorProtect Plus Jeweller detector. Within the app, you can:

Enable or disable each sensor of the detector individually.
View and manage alarm notifications and events recorded in the events feed.

FAQ

Q: Is the DoorProtect Plus Jeweller compatible with ocBridge Plus and uartBridge integration modules?

A: No, the DoorProtect Plus Jeweller is not compatible with ocBridge Plus and uartBridge integration modules.

Q: What is the communication range of the DoorProtect Plus Jeweller?

A: The DoorProtect Plus Jeweller has a communication range of up to 1,200 meters without obstacles.

Q: How do I know if an alarm is triggered?

A: When an alarm is triggered, the armed detector instantly sends an alarm to the hub, which activates the sirens, triggers scenarios, and notifies users and the security company. You can also check the events feed in the Ajax app for recorded alarms and events

Q: Can I enable or disable each sensor of the detector?

A: Yes, each sensor of the DoorProtect Plus Jeweller can be enabled or disabled individually in the Ajax apps.

Updated August 1, 2023

DoorProtect Plus Jeweller is a wireless opening, shock, and tilt detector. Supports connection of a third-party wired detector with a normally closed (NC) contact type. For indoor installation.

The detector is not compatible with ocBridge Plus and uartBridge integration modules.

DoorProtect Plus operates as part of the Ajax system by connecting to the hub via the secure Jeweller radio protocol designed to transmit alarms and events.The hub communication range is up to 1,200 meters without obstacles.

Buy DoorProtect Plus Jeweller detector

Functional elements

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-1

DoorProtect Plus opening detector.
Large magnet. Operates at a distance of up to 2 cm from the detector, and should be placed on the right.
Small magnet. Operates at a distance of up to 1 cm from the detector, and should be placed on the right.
LED indicator.
SmartBracket mounting panel. To remove the panel, slide it down.
Perforated part of the mounting panel. Necessary to trigger a tamper in case of any attempt to detach the detector from the surface. Do not break it off.
Connector for connecting a third-party wired detector with a normally closed (NC) contact type.
QR code with the device ID. Used for communication between Ajax system devices.
Button to turn on/off the device.
Tamper button. Triggers when an attempt is made to detach the detector from the surface or remove it from the mounting panel..

Operating principle

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-2

Opening is detected by a reed switch built into the detector and a magnet. When the magnet approaches or moves away, the reed switch changes the state of the contacts and notifies of opening/closing. The detector is equipped with one small and one large magnet. The small magnet operates at a distance of up to 1 cm from the reed switch, and the large one — up to 2 cm. If you do not need to detect opening of a door or window, you can install the detector without a magnet.
The shock sensor detects attempts to knock out a window or door and reacts to vibration when attempts are made to knock out a lock or break a door.
The tilt sensor detects vertical axis deviation of a device. Before the system is armed, the sensor remembers the initial position and is triggered if the deviation is more than 5°. This allows to protect windows, including skylights, and arm the system when the window is in the ventilation mode (be sure to deactivate the main detector in the settings before you do this).
All sensors of the detector work independently. Each sensor of the detector can be enabled or disabled in Ajax apps.
If triggered, the armed detector instantly sends an alarm to the hub, which activates the sirens connected to the system, triggers scenarios, and noti?es users and the security company. All detector alarms and events are recorded in the events feed of the Ajax app.
Users know exactly where and when an alarm is detected. The noti?cations contain the time of alarm, its type, name of the hub (name of the guarded object), name of the device, and the virtual room to which the detector is assigned.

Jeweller radio technology

Jeweller is a radio protocol to provide fast and reliable two-way communication between the hub and connected devices. The protocol delivers instant data-rich alarms: security companies and users know exactly which detector has been triggered, and when and where it happened.
Jeweller uses encryption and authentication to protect against sabotage, and also regularly pings the system devices, displaying their status in Ajax apps. Jeweller operates at a distance of up to 1,200 m, providing reliable protection of objects and the best user experience for both system owners and installers.

Sending events to the monitoring station

The Ajax system can transmit events and alarms to the Ajax PRO Desktop monitoring app as well as the central monitoring station (CMS) via SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other proprietary protocols. See a complete list of supported protocols here.
Which CMSs can the Ajax system be connected to

DoorProtect Plus can transmit the following events:

Alarm/recovery of the DoorProtect Plus tamper.
Alarm/recovery of a third-party wired detector connected to DoorProtect Plus.
Loss/recovery of connection between DoorProtect Plus and the hub (or radio signal range extender).
Turning DoorProtect Plus off/on.
Unsuccessful attempt to arm the security system (with the check enabled).

When an alarm is received, the operator of the security company monitoring station knows what happened and where to send the fast response team. Addressability of each Ajax device allows you to send not only events but also the type of the device, the name assigned to it, and the room to the PRO Desktop or to the CMS. The list of transmitted parameters may differ depending on the type of the CMS and the selected communication protocol.

The ID and number of the device can be found in its States in the Ajax app

Adding to the system

Before adding a device

Install the Ajax app or Ajax PRO.
Create an account if you don’t already have one. Add a compatible hub to the app, set the necessary settings, and create at least one virtual room
Make sure that the hub is on and has Internet access via Ethernet, Wi-Fi, and/or mobile network. You can do this in the Ajax app or by looking at the LED on the hub enclosure. It should light up white or green.
Make sure the hub is not armed and does not start updates by checking its status in the Ajax app.

Only users with administrative rights can add a device to the hub.

How to add DoorProtect Plus Jeweller

Open the Ajax app . If your account has access to more than one hub or if you are using the PRO app, select the hub, to which you want to add the detector.
Go to the Devices tab and click Add device.
Set the name of the detector, scan or type in the QR code (located on the detector enclosure and package), and select the room and group (if the group mode is enabled).
Press Add — a countdown will start.
Turn on the device.

States

The states display information about the device and its operating parameters. States of DoorProtect Plus are available in Ajax apps. To view them:

Sign in to the Ajax app.
Select the hub if you have several of them or if you are using the PRO app.
Go to the Devices tab.
Select DoorProtect Plus from the list.

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-6

Settings

To change the detector settings in the Ajax app:

Select the hub if you have several of them or if you are using a PRO app.
Go to the Devices tab.
Select DoorProtect Plus from the list.
Go to Settings by clicking on the gear icon .
Set the parameters.
Click Back to save the settings.

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-15

How to set up Chime

Opening notifications — a sound signal that indicates triggering of the opening detectors when the system is disarmed. The feature is used, for example, in stores, to notify employees that someone has entered the building.
Chime is set in two stages: setting up opening detectors and setting up sirens.

Learn more about Chime

Detector settings

Go to the Devices menu.
Select the Door Protect Plus detector.
Go to its settings by clicking on the gear icon in the upper right corner.
Go to the Chime Settings menu.
Select the events that the siren should notify about:
- If opening detected.
- If an external contact is opened (available if the External contact option is enabled).
Select the Chime Sound: 1 to 4 short beeps. Once selected, the Ajax app will play the sound.
Click Back to save the settings.
Set up the siren.

How to set up a siren for Chime

LED indication

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-30

DoorProtect Plus LED indicator can notify in green when the detector is triggered and about its other states.

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-31

Functionality testing

The Ajax system has several tests for choosing the right installation place for the devices. DoorProtect Plus tests do not start straight away but begin no later than a single hub–detector ping period (36 seconds by default). You can change the ping period of devices in the Jeweller menu of the hub settings.

To run a test in the Ajax app:

Select the desired hub.
Go to the Devices menu.
Select DoorProtect Plus.
Go to Settings .
Choose a test:
Jeweller Signal Strength Test
Detection Zone Test
Signal Attenuation Test
Run the test.

Placement

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-32

The device is for indoor use only.

Consider the recommendations for placement when developing a project for the security system of the facility. The security system must be designed and installed by specialists. The list of authorized Ajax partners is available here.

When choosing the location of the detector, consider the parameters that affect its operation:

Detection zone.
Jeweller Signal Strength.
Distance between the detector and the hub.
Presence of barriers for radio signal passage between devices: walls, inter-floor ceilings, large objects located in the room.
The detector is placed on a movable part inside or outside the door frame/window frame.
When mounting the detector on perpendicular planes, use a small magnet. The distance between the small magnet and the detector should not exceed 1 cm.
If parts of DoorProtect Plus are mounted on the same plane, use a large magnet. The distance between the large magnet and the detector should not exceed 2 cm.

The magnet is attached to the right of the detector. The side on which the magnet is attached is marked with an arrow on the detector enclosure. If there is no need to detect opening, the magnet is not installed. In this case, it is necessary to disable the opening sensor in the detector settings in the Ajax apps.

If necessary, the detector can be positioned horizontally. Do not install the detector with the LED indicator facing down, as this may cause it to fall and fail due to damage.

Signal strength

The Jeweller Signal Strength is determined by the number of undelivered or corrupted data packets exchanged between the hub and the detector within a certain period of time. Signal strength is indicated by the icon in the Devices tab:

Three bars — excellent signal strength.
Two bars — good signal strength.
One bar — low signal strength, stable operation is not guaranteed.
Crossed out icon — signal is missing.

Check the Jeweller Signal Strength at the installation site. If the signal strength is low (a single bar) or zero, we cannot guarantee the stable operation of the security system. Relocate the device, as repositioning even by 20 cm can significantly improve the signal reception. If the detector still has a low or unstable signal strength after relocation, use a radio signal range extender.

Detection zone

Consider the operating area of the magnet when choosing the installation location. Smaller magnets act at distances up to 1 cm from the reed switch, while larger ones act at distances up to 2 cm.

When installing the detector, run a Detection Zone Test . This allows you to check the operation of the device and accurately determine the sector in which the detector reacts to movement.

Do not install the detector

Outdoors. This can lead to false alarms and damage to the detector.
Inside metal structures. This may result in the loss of the radio signal.
Near mirrors. This may result in the shielding or attenuation of the radio signal.
In rooms with temperature and humidity out of the permitted operating range. This may lead to the detector damage.

Detector installation

Before installing DoorProtect Plus, make sure that you have selected the optimal location and that it meets the requirements of this manual.

To install the detector:

Remove the SmartBracket mounting panel from the left side of the detector by gently pushing and pulling it down.
If you are using a large magnet, remove the SmartBracket mounting panel from it by slightly pushing and pulling it down as shown in the previous step. If you are using a small magnet, disassemble its enclosure by prying up the back with a flat object. Use a slotted screwdriver for this.

If there is no need to detect opening, the magnet is not installed.

Secure SmartBracket mounting panel to the door or window frame surface using double-sided adhesive tape or other temporary fasteners.
Use double-sided adhesive tape for temporary fixing only, as the device may come off the surface at any time and get damaged if dropped. As long as the device is taped, the tamper will not be triggered when the detector is detached from the surface.
Mount the detector and magnet (if used) on the mounting panels. Once the detector is fixed in SmartBracket, the device LED will flash, signaling that the tamper on the detector is closed.
Run the Jeweller Signal Strength Test . The recommended signal strength is two or three bars. If the signal strength is low (a single bar) or zero, we cannot guarantee the stable operation of the security system. Relocate the device, as repositioning even by 20 cm can significantly improve the signal reception. If the detector still has a low or unstable signal strength after relocation, use a radio signal range extender.
Run the Detection Zone Test:
Run a test to check the opening sensor. Open/close the door or window, and monitor the reaction of the LED: it should flash every time the door/window is opened or closed. If the detector fails to respond to opening in 5 cases out of 5 during the test, reduce the distance between the detector and the magnet.
To check the tilt and shock sensor, enable these sensors in the detector settings before starting the test. Remove the left side of the detector from the mounting panel and place it on a flat surface. Run the test. To test the tilt sensor, lift the detector off the surface and tilt it vertically. To test the shock sensor, simulate a shock on the surface on which the detector is placed. Monitor the reaction of the LED: it should flash with each registered tilt and shock.
Fasten the SmartBracket panels and back of the small magnet (if used) with the bundled screws using all fixing points. When using other fasteners, make sure they do not damage or deform the mounting panel.

AJAX-SYSTEMS-DoorProtect-Plus-Jeweller-FIG-36

Fix the detector and magnet to the mounting panels.

Connection of a third-party wired detector

You can connect a wired detector with NC (normally closed) contact type to DoorProtect Plus. It can be a motion, opening, or vibration detector.
DoorProtect Plus will not power the third-party detector. The detector should be connected separately. To learn the type and input voltage of the third- party detector, refer to the device documentation or contact the manufacturer’s technical support.
Install the third-party detector no more than 1 meter away from DoorProtect Plus. Increasing the length of the wire degrades the quality of communication between devices.

To connect the third-party wired detector:

Remove the detector from the mounting panel if already installed.
Carefully break out the plugs in the detector enclosure for the output of wires.
Route the cable of the third-party wired detector into the DoorProtect Plus enclosure.
Connect the wired detector to DoorProtect Plus terminals.
In DoorProtect Plus settings, enable the External Contact option.
Check operation of the connected wired detector.
To receive an alarm when the roller shutters open, connect a wired roller shutter motion detector with a normally closed contact to DoorProtect Plus. The feature is available for devices with ?rmware version 5.53.1.0 and higher.
How to nd out the rmware version or detector ID
How to connect a roller shutter motion detector to DoorProtect Plus

Maintenance

Check the functioning of the detector on a regular basis. The optimal frequency of checks is once every three months. Clean the detector body of dust, cobwebs, and other contaminants as they emerge. Use a soft dry cloth suitable for equipment care.
Do not use substances that contain alcohol, acetone, gasoline, and other active solvents to clean the detector.
The pre-installed batteries provide up to 5 years of the detector’s battery life at the rate of 10 openings/closings per day with the standard Jeweller or Jeweller/Fibra settings. When the detector batteries are discharged, the security system will send an appropriate notification to the Ajax apps, and the LED will light up and go out gradually when the detector raises an alarm.
We recommend you replace the batteries immediately upon notification. It is advisable to use lithium batteries. They have a large capacity and are less affected by temperatures.

How long Ajax devices operate on batteries, and what affects this

How to replace the batteries in the DoorProtect Plus detector