DIMPLEX QRAD050E Q-Rad Electric Radiator Instruction Manual

: June 17, 2024
: Dimplex

INSTRUCTION MANUAL
Installation and Operating

QRAD050E Q-Rad Electric Radiator

08/82339/0 ISSUE: 3 Series: D

Q-Rad Electric Radiator
Models: QRAD050E / QRAD075E / QRAD100E QRAD150E / QRAD200E
These instructions should be read carefulland retained for future use.
Note also the information presented on the appliance.

IMPORTANT
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE. Note also the information presented on the appliance

IMPORTANT SAFETY ADVICE

When using electrical appliances, basic precautions should always be followed to reduce the risk of ﬁ re, electrical shock, and injury to persons, including the following:
IMPORTANT: The wall bracket supplied with the appliance must be used.
WARNING: DO NOT USE THIS HEATER IN THE IMMEDIATE SURROUNDINGS OF A BATH, A SHOWER OR A SWIMMING POOL.
IMPORTANT: If the heater is installed in a room containing a bath or shower, it must be installed so that switches and other controls cannot be touched by a person using a bath or shower.
Do not use outdoors.
Do not locate the heater immediately below a ﬁ xed socket outlet or connection box.
WARNING: In order to avoid overheating, do not cover the heater. Do not place material or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating and a ﬁ re risk.
NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the air inlet slots in the base of the heater.
The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of ﬁ re that exists if the heater is accidentally covered.
CAUTION: Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
This appliance can be used by children aged from 8 years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/o! the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance.
Note that due care and consideration must be taken when using this heater in series with a thermal control, a program controller, a timer or any other device that switches on the heat automatically, since a ﬁ re risk exists when the heater is accidentally covered or displaced.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualiﬁ ed person in order to avoid a hazard.
WARNING: Servicing and product repairs should only be undertaken by the manufacturers approved service agent or a similarly qualiﬁ ed person, using only exact manufacturer approved spare parts.

WARNING: THIS APPLIANCE MUST BE EARTHED
The electrical installation must be carried out by a competent electrician, and be in strict accordance with the current I.E.E. Regulations for Electrical Equipment in Buildings.
The wires in this mains lead are coloured in accordance with the following code:

GREEN AND YELLOW: EARTH
BLUE: NEUTRAL
BROWN: LIVE

The heater is ﬁ tted with a length of ﬂ exible cable type H05VV-F size 3 x 1.0mm2 for connection to the ﬁ xed wiring of the premises through a suitable connection box positioned adjacent to the heater.
A means for disconnection must be incorporated in the ﬁ xed wiring of the premises in accordance with the wiring rules. The supply circuit to the heater must incorporate a double pole isolating switch having a contact separation of at least 3mm.
DO NOT USE THIS HEATER IF IT HAS BEEN DROPPED.
DO NOT USE IS THERE ARE VISIBLE SIGNS OF DAMAGE TO THE HEATER.
USE THIS HEATER ON A HORIZONTAL SURFACE, OR FIX IT TO THE WALL AS APPLICABLE.
WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
WARNING: To reduce the risk of ﬁ re keep textiles, curtains or any other ﬂ ammable material a minimum distance of 1 metre from the air outlet.

Supplementary Earth Bonding
Should Equipotential Earth Bonding be required the earthing conductor in the supply cord is deemed to provide the supplementary bonding connection (see Regulation 544.2.5, 17th Edition I.E.E. Wiring Regulations).
Please note that lit cigarettes, candles and oil burners, combined with the convection e! ect of electric heaters can cause soot deposits to build up on the surface directly above and to the sides of the heater. This is not a fault of the heater. Extensive burning of candles or smoking in the operating environment of this product can produce heavy discolouration within a few months of use.

This product meets the Ecodesign requirements for an electric ﬁ xed local space heater. Commission Regulation (EU) 2015/1188.

Type of heat output/ room temperature control

With electronic room temperature control| Yes
Electronic room temperature control plus week timer| Yes
With open window detection| Yes
With adaptive start control| Yes

Contact details
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Tel: 0344 879 3588

Technical Details

Model Identiﬁ er(s):| | QRAD075E| QRAD100E| QRAD150E| QRAD200E
---|---|---|---|---|---
Norninal heat output| Pnom| 0.5kW| 0.75kW| 1 kW| 1.5kW| 2.0kW
Height (mm)| | 546| 546| 546| 546| 546
Width (mm)| | 513| 513| 675| 756| 918
Depth (mm)| | 105| 105| 105| 105| 105
Minimum heat
output (indicative)| Pmin| N.A| N.A| N.A| N.A| N.A
Maximum continuous
heat output| Pmax,c| 0.5| 0.75| 1| 1.5| 2
Auxiliary Electricity Consumption
At nominal heat output| elmax| 0.00| 0.00| 0.00| 0.00| 0.00
At minimum heat output| elmin| 0.00| 0.00| 0.00| 0.00| 0.00
In standby mode| elSB| <0.0005| <0.0005| <0.0005| <0.0005| <0.0005
With open window detection| | Yes
With adaptive start control| | Yes
Controls| Digitally controlled, Electronic Thermostat accurate to (±0.2oC)
Timer modes:
7 Day Programmable User Timer, Out All Day, Home All Day, Away Mode Continuous heat modes:
Eco, Manual, Frost Protect, Setback
---|---
Controller UI| • Open window detection, Adaptive-start
• Advance time period
• Adjustable max setpoint range (7-30°C)
• Bluetooth for software updates
• Child Lock & Landlord Lock (PIN-based)
Construction| • Durable epoxy-polyester powder coated steel casing with louvered forward facing grille
• Advanced controls with capacitive sense technology for total ﬂ exibility of heating
Colour/ Finish| Metal Chassis, Air Outlet Grille & Control Moulding – Tra# c White (RAL 9016)
Element| Compact, ﬁ nned, mineral ﬁ lled sheathed element
Installation| • H-frame wall bracket
Safety| • Thermal cut-out. Auto reset type
• Overheat detection
IP Rating| IP24
Battery| 3.3V coin cell battery to backup real time clock. Battery life >5 years.
Supply| 1.3 metres ﬁ tted, 3 core for fused spur installation, 1/N/PE ~230-240 V, 50Hz Class I, with earth wire
Colour / Finish| Metal Chassis, Air Outlet Grille & Control Moulding – Tra# c White (RAL 9016)
Approvals| CE
Warranty| 2 years
Country of Origin| United Kingdom
Manufacturer| Glen Dimplex Heating & Ventilation (GDC Group Ltd.)

General

The heater is designed for wall mounting using the wall bracket supplied. It should only be operated when in the upright position as shown – see Fig. 1 and Fig. 2. All models are splash proof to IP24 standard and may be used in bathrooms, however not in the immediate vicinity of baths, showers, water connections, wash basins or swimming pools. Before connecting the heater check that the supply voltage is the same as that stated on the heater.

Wall Mounting

IMPORTANT – The wall bracket supplied with the appliance must be used. The heater should be positioned observing the minimum clearances stated around the heater – see Fig. 1 and Fig. 2.
DO NOT locate the heater immediately below a ﬁ xed socket outlet or connection box.

Remove wall mounting bracket from the back of the heater by depressing the spring latch at the top of each bracket – see Fig. 3.
Fix the wall bracket securely to the wall through the four screw holes provided.
Present the heater to the wall bracket, and engage lower slots in the back with bracket.
Raise the heater to upright position and push the heater onto bracket to engage top latches.

Model(s)	Watt (kW)	A (mm)
QRAD050E	0.50 kW	513
QRAD075E	0.75 kW	513
QRAD100E	1.0 kW	675
QRAD150E	1.5 kW	756
QRAD200E	2.0 kW	918

First Time Power-On

A setup wizard will display when the product is powered on for the ﬁ rst time. This will set the following:

Time, Date, Daylight Savings Time
Sound On/O

For information on using the Heaters controls, refer to page 12.
The Heater will then take the User to the Home Screen with the ‘Out All Day’ Timer Mode active.

Important
During initial heat-up, some odour may be emitted due to the newness of materials used in manufacture. This is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated.

Operation Manual

WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY AND/OR DAMAGE.
The controls are located on top of the heater. This consists of a display screen and six touch sensitive buttons.

Display Screen
‘Menu’ Button
‘Back’ Button
‘Up and Down’ Arrows
‘Enter’ Button
‘Advance’ Button
Heating Status

The heater is ﬁ tted with an adjustable thermostat enabling the room temperature to be controlled. The minimum room temperature is 7°C. The maximum temperature is set to 30°C. A temperature of 21°C is a common comfortable room temperature.

NOTE:
Your heater may produce some noise during operation. This noise is caused by the expansion and contraction of the element as it changes temperature, and is normal for this type of product. Whilst the noise produced is usually very quiet, certain environmental factors can make it more noticeable, such as hard ﬂ ooring or minimal furnishings If you believe that the expansion noise is excessive, please contact us.
NOTE:
Should the heater fail to operate, this may be caused by the room temperature being higher than the thermostat setting.

The heater controls can be easily adjusted by using the six buttons on the User Interface.

The Home Screen shows the options available at each stage of adjustment. Here the current target temperature (setpoint) is displayed along with the mode of operation. Any use of the Advance function will be displayed here, and pressing Enter will show the functions which are enabled. The currently active mode of operation is displayed at the top of the screen e.g. ‘Out All Day’ timer.
When the heater is trying to achieve or maintain a room temperature, ‘Heating On’ will be displayed, otherwise, ‘Heating O! ‘ will be displayed.
When the controller buttons have not been pressed for a long period of time, the display will ‘sleep’ and the text will disappear. The heater is still on and active in whatever Mode it was set to.
Menu – Displays the Main Menu;
– Boost – Activate Boost Mode
– Modes – Set the mode of operation.
– Settings – Time/Date, Temperature units etc.
Back returns to the previous screen.
The Up and Down buttons are used to navigate through the menus and adjust the required room temperature on the main screen. The screen colour changes based on the temperature selected, showing deep blue through to bright red.
Enter is used to enter sub menus and to conﬁ rm actions.
The Advance button is only used when a Timer Mode is active, it allows the timer schedule to be changed temporarily by forcing a Heating On period to begin or end early. For more information, see page 16.

Timer Modes

Timer Modes o er the most effcient mode of operation for a predictable heat demand. Additional functions such as ‘Advance’ and ‘Boost’ allow the User to make temporary adjustments to timer schedules for a more ﬂ exible operation. Each timer is broken down into 4 deﬁ nable ‘Heating On’ time periods and temperatures per day, for each day of the week. Each day consists of a 24-Hour period, starting and ﬁ nishing at midnight.
‘Heating On’ periods are times when the heater is trying to achieve and maintain the target room temperature.
It is possible to change the Target Temperature of a Heating On period when that period is active. This will temporarily adjust the Target Temperature for just that instance and will not permanently modify the settings for the timer in use.

NOTE:
If Adaptive Start is enabled, the heater will maintain the room at the required temperature for the duration of the heating period. To achieve this, the heater will begin heating the room before the start of the heating period to ensure the room is at the required temperature when the period starts.
If Adaptive Start (AS) is disabled, the heater will not operate until the beginning of the heating period. This should be taken into consideration when setting the heating periods.
See page 21 for instruction on enabling/disabling Adaptive Start.

Available Timer Modes

To choose a timer mode, press Menu from the home screen. Use the arrow keys to highlight ‘Modes’, then press Enter to select. ‘Timer Mode’ should be highlighted, press Enter to select.

A list of Timer Modes will be shown. Their default settings are shown in the table below.

| Period 1| Period 2| Period 3| Period 4
---|---|---|---|---
User Timer| 06:30 – 09:30| 21| 11:00 – 13:00| 21| 15:00 – 17:00| 21| 18:00 – 22:00| 21
Home All Day| 08:00 – 21:00| 21| 00:00 – 00:00| | 00:00 – 00:00| | 00:00 – 00:00|
Out All Day| 07:00 – 08:30| 21| 17:30 – 22:00| 21| 00:00 – 00:00| | 00:00 – 00:00|
Away Mode| Away Mode does not operate in the same way as the other Timers. See section ‘Away Mode’ on page 14

Highlight one of the available Timer Modes using the arrow keys. Press Enter to select For User Timer, Home All Day and Out All Day, two choices will be available:
Select – This option will activate the timer
Modify – This option allows the timer’s Heating On times and Target Temperatures to be modiﬁ ed
Preview – This option displays the timer’s conﬁ guration. This is handy to quickly check the timer without being able to change any values

Modifying a Timer Mode

Each timer is broken down into 4 deﬁ nable ‘Heating On’ periods and temperatures per day.
When Modify is chosen, ‘Heating On’ period 1 of 4 for the current day is displayed. The current day will be highlighted.

NOTE:
Once modiﬁ ed a Timer Mode must be selected if you want to begin using it. Select and change each option using the Up, Down and Enter buttons.

Copy & Paste

To save time when modifying a Timer Mode, the Advance button can be used to copy and paste settings.
Individual heating periods from one day or every heating period from a day can be copied to another day.

Away Mode

Away Mode temporarily overrides the active mode before returning the Heater back to the previously active mode.
This is handy if you are temporarily away at the shops or on holiday and want your heating to resume as normal operation automatically when you return.
While active, Away Mode can maintain a minimum room temperature. By default, this is set to 7 °C (frost protection temperature). This can be modiﬁ ed when Away mode is activated. The heater will also remember the last Away
Mode Target Temperature deﬁ ned while Away Mode is active.
The Away countdown is set in Time, a Date and a Target Temperature.
Date and Hours are set separately on the heater, making the feature useful for popping out to the shops or going away on holiday.

The date set is the return date; therefore, Away mode will end at 23:59 of the day before. E.g. if a return date of 02.02.2018 is set, Away mode will end at 23:59 on 01.02.2018.
If hours are set, this will extend away mode end from 23:59 on the day before the date set.
If only hours and no date is set, Away Mode will count from either the current time, or if a date is set.

NOTE:
The Back button can be used to end the Away Mode countdown early.

Continuous Heat Modes

A Continuous Heat mode is e! ectively a constant Heating On period. The Heater will remain in a Continuous Heat mode indeﬁ nitely until the mode is changed by the User.
Available Continuous Heat Modes
Each continuous heat proﬁ le ships with a default Target Temperature value.

Manual
Default 21°C
Can be changed from the Home Screen to any value within the range 19-30°C
Eco
Default 18°C
Eco mode temperature can be set in the range 8-18°C
Frost Protection
Default 7°C
Not User Deﬁ nable

Other Functions

These functions modify the normal behaviour of the heater. They don’t switch the Heater out of a Timer or Continuous Heat Mode, but can override/delay those operations, or restrict access to them.
The ‘Boost’ Function
Boost can be activated at any time, when the product is set to any Timer or Continuous heat mode; even if Advance is active This mode will provide a temporary ‘Boost’ of heat. For settings, see Boost settings on page 20.
Boost Mode can be activated from the Home Screen by pressing Menu to access the Main Menu, then pressing Enter to select ‘Boost’.

Activating Boost will present two selectable options: Boost Temp (Boost Target Temperature) and Boost Time (Boost Duration Countdown). The default values for these can be set in the Settings Menu.
The Up, Down and Enter buttons can be used to modify these values. Pressing Back will end Boost early, restoring
the heater back to its previously active mode.

The Boost Temp can be set to any value within the Heater’s Target Temperature Range setting.
The Boost Time can be increased in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.
These increments can be restricted with the Max. Boost Duration Range setting. To modify this range, see Boost Settings on page 20.

Once the Boost Duration Countdown has reached 0, the Heater will return to the mode that was active before Boost was activated.
The ‘Advance’ Function
The Advance button is only used when a Timer Mode is active and allows the timer schedule to be changed temporarily. This button allows a Heating On period to begin or end early.
This is useful if you are at home when you had not planned to be, or need to leave when you had planned to have the heating on.
If the heater displays Heating O! and heat is required, press the Advance button. If the heater is in Heating On and heat is not required, press the Advance button and the heater and the heater will stop heating until the beginning of the next Comfort On period.

Pre-action State	Action	Impact
Heating On (Timer Mode)	Advance activated	Heating On period switched

to Heating Off until the next scheduled ‘Comfort On’ period.
Heating Off (Timer Mode)| Advance activated| Heating Off switched to Heating On until the next scheduled ‘Heating Off’ period.
Heating On (Advance Active)| Advance deactivated| Heating On switches to Heating Off. Appliance in following schedule set in the currently active Timer Proﬁle
Heating O! (Advance Active)| Advance deactivated| Heating Off Switches to Heating On. Appliance in following

Product Locks

Product Locks are methods of locking the heater’s controller to restrict access to functions. This can be activated and conﬁ gured via the Advanced Settings Menu.
When Product Lock is activated, the heater continues to run in whichever mode is currently active and any/all wireless communications remain active if enabled.
Child Lock
This locking method does not utilise a PIN code and is toggled on/o! on the heater’s controller by pressing and holding the Back and Enter buttons for three seconds. It is a full Product lock with no exception rules.
PIN Lock
In PIN Lock, all UI buttons other than the Menu button are disabled unless Advance has been enabled during UI Lock (see section ‘Product Lock Settings’ on page 19). In the Main Menu all buttons are active. Two items can be selected:
Boost – Activates Boost Mode. This function can be restricted, see below.
Unlock – Selecting ‘Unlock’ prompts the User to complete the unlock action for the currently active.

PIN Lock Exceptions
It is possible to allow the ‘Advance’ and ‘Boost’ functions to be enabled/disabled when PIN Lock is active.
There are up to 4 exceptions. These exceptions include:
– Advance

Ability to activate using the ‘Advance Button’

– Boost

Ability to activate using the ‘hotkey’ listed in the Main Menu
Ability to modify the Boost Temperature
Ability to modify the Boost Duration

To conﬁ gure these settings, see section ‘Product Lock Settings’ on page 19..
‘Advance Function’ Operation during UI Lock
If Advance has been enabled during UI Lock, the Advance button will remain active when UI Lock is active. This will function in the same way it would if the UI was not locked: only if the Heater is Locked into a Timer Mode.

If Advance is enabled during UI lock, the Advance button will function as normal while the Heater is set to a Timer Mode.
If Advance is Disabled during UI lock, the Advance button will not function.

‘Boost Function’ Operation during UI Lock
If enabled, Boost will function in the same way as it does when PIN Lock is not active unless modiﬁ cation of Boost Temperature and Boost Duration have been disabled.
Boost Temperature and Boost Duration will be set to the default values when ‘Boost’ is activated. If either of these values have been disabled during Product lock, when the user tries to modify them the heater’s display will show the message ‘Disabled’ and only the default value can be used. The default values can be changed outside of PIN Lock.

Settings

To navigate to the settings menu, from the home screen:
Press the Menu button to access the Main Menu. Use the Up / Down buttons to highlight ‘Settings’, then press the Enter button. Each of the following headings relate to an item in the settings menu. Heater Lock
Set Lock
Heater (PIN) Lock can be enabled here by highlighting ‘Heater Lock’ and pressing the Enter Button to enter the Heater Lock menu. Highlight ‘Set Lock’, press the Enter Button, enter a 4-digit PIN code, then pressing the Enter Button to lock the heater.
Lock Settings
Before UI Lock is enabled, the User can select ‘Lock Settings’ to enable/disable the Advance and/or Boost functions, as well as enable/disable modiﬁ cation of the Boost Temperature and Boost Duration. See below.
Boost Lock
Three settings can be modiﬁ ed within this Menu:

Enable / Disable – The ‘Boost’ Menu Item can be Enabled/Disabled while PIN Lock is active.
Temperature Rule – Modiﬁ able Boost Temperature while Heater (PIN) Lock is active
– Enable – While Boost is active, the User can modify this value as they normally would
– Disable – Default value will be loaded. When the user tries to modify the value, the UI will show the following text: ‘Disabled’.
Duration Rule – Modiﬁ able Boost Duration while Heater (PIN) Lock is active.

Advance UI Lock Settings
Enable / Disable – This setting allows the User to Enable or Disable the Advance button while Heater (PIN) Lock is active.
Boost Settings
Default Boost Target Temperature This is the default Boost Target Temperature that is used when ‘Boost Mode’ is activated.
Max. Boost Duration
This is the maximum length of time that the user is able to activate ‘Boost’ for.
Shown in minutes (when under an hour) or hours (if over an hour) in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.
The value chosen will be the max allowed when boost is activated.
Setback Settings
Setback is a function that only modiﬁ es Timer Mode operation. When Setback is enabled it overrides any Heating O! period to maintain a constant temperature.
This can be used to prevent the room temperature from falling below a minimum value while there is no demand for heat (Heating On).
The value of this temperature is restricted to a value between 7 and 18 °C. This is because Setback should not be treated as a regular Heating On period.
Date & Time Settings
This allows the Time, Date and Daylight Savings Time settings to be modiﬁ ed.
Sound
Audio feedback when the user presses a button can be enabled or disabled here.
‘Comms’ (Communications)
This allows Wireless Connectivity features to be enabled or disabled.
Entering this menu item will display a list of available communications methods to that heater.
Adaptive
Open Window Detection
This is a global setting that can interrupt any active mode. Activating this setting enables Open Window Detection to switch the Heater to a Heating O! state if it detects an open window in the room it’s operating in.
NOTE:
In environments where the product may read sudden decreases in temperature, this feature may activate in error. This can occur in drafty or poorly insulated environments as well as if the heater is undersized for the room. This feature should be disabled using the instructions above if activating for reasons other than the intended purpose. If you think that your environment is not as described here and this feature is activating, please contact our customer care team with the details on the rear page of this document.

Adaptive Start Setting
Adaptive Start is predictive function that only modiﬁ es Timer Mode operation. This function models the heating characteristics of the room and uses that information to pre-heat the room for only the time required to achieve the Target Temperature by the start of the Heating On period.
For example, with Adaptive Start o! , the Heating On time is the time that the Heater will begin to try and achieve the Target Temperature. With Adaptive Start On, the Heater will begin to heat the room before the User-deﬁ ned Heating On time so that the Target Temperature is achieved when the User deﬁ ned the Heating On start time.

NOTE:
It is important that if multiple heaters are installed in one room that all heaters have the Adaptive Start (AS) function enabled. If this is not the case, heaters with AS enabled will pre-heat the room to the desired target temperature before the heaters with AS disabled attempt to output heat.
It is likely that if two heaters are required in one room, that the output from one heater may not be su cient to heat the room alone. This may cause the pre-heat time calculation to extend to a large degree if the heaters do not all have AS enabled. This may lead to heat at unwanted times and excessive wear to some heaters.
A two-hour limit is enforced on the calculation, however, if all heaters have AS enabled and preheating takes over one-hour, extreme environmental factors may be affecting the calculation or the heaters may be under sized for the room. Please contact us for
support if your pre-heat time seems excessive.
NOTE:
This is a continuously learning function and will be affected daily by changes in the heater’s environment. The heater will take into account the starting temperature of the room so pre-heating should remain accurate.

Advanced Settings

These settings can be used to signiﬁ cantly change the operation of the heater. While useful for very speciﬁ c requirements, there is a much higher risk of User error and unintended consequences of changing these settings compared to the top-level settings menu. It is recommended that these settings are only modiﬁ ed by trained professionals.
To navigate to the Advanced settings menu, from the home screen:
Press and hold the Advance and Menu buttons for 3 seconds.
Each of the following headings relate to an item in the settings menu.
Temperature Settings
Temp Units (Temperature Units)
This setting deﬁ nes which temperature units are displayed on the heater. The default is °C, but °F can be set. When °F is selected, the heater will convert °C values to °F and round to the nearest number.
Service (Service Settings)
These items are for use by service personnel only. The settings e” ect the e” ect the accuracy and energy usage of the heater and should only be modiﬁ ed by a professional.
Room Temp (Temperature) O! set
Allows the manual adjustment of electronic thermostat reading by +/-3.0°C
Factory Reset
This setting allows the User to restore the default values to all settings. Returning the product to the same state that it left the factory.

Error Codes

Error codes are to be deﬁ ned as a list. Each error code must be deﬁ ned as a perimeter that Central Control can read.

Fault Code Parameter	Comment	Error Code

Maintenance

IMPORTANT:
Before replacing the battery ensure the heater is isolated from the electricity supply.

NOTE:
Battery should be disposed of in an appropriate manner

This product is ﬁ tted with a replaceable battery in the controls.
To replace the battery, follow the steps below, shown in Fig. 6:

Unhinge the heater from the wall using the clips shown in Fig. 3 and locate the battery module.
Slide the catch (1) and pull module from the controls (2).
Remove the coin cell battery and replace.
Slide module back in place, ensuring clip is engaged.

Cleaning

WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER.
Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool. The outside can be cleaned by wiping it over with a soft dry cloth. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface ﬁ nish.
To release the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets (See Fig. 3) and hinge forward.

Warranty

What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty materials or workmanship within the Warranty Period, this Dimplex Warranty will cover repair or – at the discretion of Dimplex – replacement with a functionally equivalent Dimplex product.
The Dimplex Warranty Period is two calendar years from the date of purchase of your Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on +44 [0]344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI please email serviceireland@glendimplex.com or call +353(0)1 842 833. We will need details of your Dimplex product, its serial number and a description of the fault which has occurred. You can ﬁ nd the model number and serial number for your Dimplex product on the heaters side. Once we receive your information and proof of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a charge to repair your product.
However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:

Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the two- year Warranty Period.
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit, weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex’s control.
Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country where it was purchased.
Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it in accordance with the Operating Instructions supplied with the product.
Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised dealer(s).
Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex -speciﬁ ed.

Terms and Conditions

The Dimplex Warranty is valid for Dimplex from the date of purchase of your Dimplex product from a recognised Terms and Conditions
The Dimplex Warranty is valid for Dimplex from the date of purchase of your Dimplex product from a recognised retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase. retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and – if required by Dimplex – proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and – if required by Dimplex – proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
Any repair work under the Dimplex Warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Warranty will not extend the Warranty Period.
Any repair work under the Dimplex Warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Warranty will not extend the Warranty Period.
Any replacement of your Dimplex product by Dimplex during the Warranty Period will start the two-year Warranty Period afresh from the date of delivery of the replacement Dimplex product to you.
Any replacement of your Dimplex product by Dimplex during the Warranty Period will start the two-year Warranty Period afresh from the date of delivery of the replacement Dimplex product to you.
The Dimplex Warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
The Dimplex Warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
The Dimplex Warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Dimplex Warranty.
The Dimplex Warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Dimplex Warranty.

Contact Dimplex

If you have any questions about what the Dimplex Warranty covers and does not cover or how to claim under the Dimplex Warranty, please contact us using the information on the back page.
Contact details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Important
For electrical products sold within the European Community. At the end of the electrical products useful life it should not be disposed of with household waste. Please recycle where facilities exist. Check with a Local Authority or retailer for recycling advice in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging should be recycled where possible. © Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex
**** This product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

Customer Helpline: 0344 879 3588
aftersales@dimplex.co.uk
www.dimplex.co.uk
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive,
Hedge End, Southampton, SO30 2DF
https://manual-hub.com/