Dimplex 500002573 50 Inch Built In Linear Electric Fireplace User Manual

Service Manual

| UL Part Number
---|---
50″ Model: 500002573| 6914080100
60″ Model: 500002574| 6914090100
74″ Model: 500002608| 6914100100
100″ Model: 500002563| 6914110100

500002573 50 Inch Built In Linear Electric Fireplace

IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Operation

| Standby| Press to turn on the unit or to put it in standby mode.
When the unit is turned back on, it will retain the previously used settings.
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| Flame Effect| Press   to turn the flame effect, media, and media accent lights on or off.
| Heat| Press to turn the heat on or off. The fireplace will beep once and the icon will remain on the display when activated.
The fireplace can be operated in heat only mode by turning off the flame and color effects.
| Heat Disable| Press and hold  and  at the same time for 3 seconds to disable or enable the heat function. This action must be performed on the hidden touch controls .
When the heat is disabled and either the , , or is pressed, — will appear on the display.
| Temperature Increase| Press  to increase the temperature setting.
| Temperature Decrease| Press to decrease the temperature setting.
| The temperature can be set from 7° C to 30° C (45° F to 86° F).
When the temperature setting is adjusted, the set temperature will flash for 2 seconds,
then the ambient room temperature will be displayed briefly.
Temperature Display (°C × °F)| Press and hold and at the same time for 3 seconds. This action must be performed on the hidden touch controls .
| Flame Speed| Press  repeatedly to cycle through the 5 different flame speeds.
| Heat Mode| Press  repeatedly to cycle through the 4 different heater modes:
Normal: The element will automatically adjust itself to achieve and maintain the set temperature.
Heat Boost: The element will work at maximum power for 20 minutes, then revert to normal heater mode.
Eco: The element will work at reduced power to save energy.
Fan: The element will turn off and only the fan will run.
| Moods| Press repeatedly to cycle through the 8 different Moods, which are different combinations of overhead and media bed lighting. 1 – White
2 – Blue
3 – Violet
4 – Red
5 – Green
6 – Prism — media and media accent lights cycle through colors
7 – Kaleidoscope— media and media accent lights cycle through colors at different rates
8 – Midnight mode — media and media accent lights are off Press and hold to turn the media accent lights on or off.
| Custom Color| Freeze the media and media accent lights to a custom color.
When in Prism or Kaleidoscope modes (see Moods), press  while the desired color is
displayed to freeze the cycle on that color.
Press  again to resume the color cycle.
| Brightness| Press repeatedly to cycle through the brightness and flicker modes.
Solid H – High Brightness
Solid L – Low Brightness
Cycle H – High Brightness with flickering media and media accent lights
Cycle L – Low Brightness with flickering media and media accent lights
| Flame Theme| Press  repeatedly to cycle through the 7 different flame themes:
1 – Base with orange and blue accents
2 – Base with orange accents
3 – Base with blue accents
4 – Blue
5 – Orange
6 – Base
7 – Orange and blue
| Ambient Light
Sensor| Press   to turn the ambient light sensor on or off.
The ambient light sensor will automatically adjust the brightness of the fireplace lights based on the ambient light in the room.
| Timer| Press  repeatedly until the desired number of hours of the timer is displayed. When this function is active, the fireplace will turn off after a set amount of time. The timer can be set from 30 minutes (display will show .5) to 8 hours in intervals of 30 minutes.
To turn the timer off, press  repeatedly until 0 appears on the display.
While the timer is active, press the timer button to see the time remaining.
| Factory Reset| Press and hold and  at the same time for 3 seconds to reset all the settings to factory default. This action will also disconnect the unit from the Wi-Fi network if connected. This action must be performed on the hidden touch controls .

Maintenance

WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons.
NOTE: The fireplace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build up of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions and at least at yearly intervals.

Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the fireplace. Do not use abrasive cleaners.
The fireplace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build-up of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions and at a minimum yearly intervals.
Partially Reflective Glass Cleaning
The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth. The partially reflective glass should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the fireplace. Do not use abrasive cleaners.
Servicing
Except for the cleaning and maintence described on this page, an authorized service representative should perform any other servicing.
Remote Control Battery Replacement

1. Remove battery cover of the remote control using a Philips screwdriver.
2. Correctly install one 3 Volt (CR2032 or similar) battery in the battery holder with the + side facing up.
3. Secure the battery cover using the previously removed screw.

Batteries must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

Exploded Parts Diagram

Replacement Parts List – 500002573 (50″ Model)

1. Heater Assembly ……………….. 500002950
2. Remote Control ………………… 500002576
3. Control Board …………………. 500002564
4. Capacitive Controls and Display …….. 500002575
5. Power Supply (5 Amp) ………. X-2100250500RP
6. Temperature Sensor (NTC) ………… 500002352
7. Mirrored Glass ………………… 500002568
8. Front Glass …………………… 500002566
9. Flicker Motor ……………… X-2000550100RP
10.  Flicker Assembly ………………. 500002610
11. Relay Board ………………….. 500002277
12.  Flame LED 4-Light Assembly (2) …….. 500002606
13.  Flame LED 6-Light Assembly ………. 500002615
14.  Media Tray ………………. X-5902910100RP
15.  Media LED 4-Light Assembly (2) .. X-3002350100RP
16. Media LED 6-Light Assembly ….. X-3002350200RP
17.  Media LED 8-Light Assembly (2) . X-3002350300RP
18.  Installation Hardware Kit ………….. 500002609
19.  Large Acrylic Media (3) ………. X-1400130500RP
20.  Medium Acrylic Media ………. X-1400150300RP
21. 4-piece Trim ……………… X-9602160100RP
22. Power Cord (MOD B) ……….. X-4100360100RP
23.  Tumbled Glass Media ……………. 500002842
24.  Driftwood Media ……………….. 500002841
    

Replacement Parts List – 500002574 (60″ Model)

1. Heater Assembly ……………….. 500002950
2. Remote Control ………………… 500002576
3.  Control Board …………………. 500002564
4. Capacitive Controls and Display …….. 500002702
5. Power Supply (5 Amp) ………. X-2100250500RP
6.  Temperature Sensor (NTC) ………… 500002352
7. Mirrored Glass ………………… 500002569
8.  Front Glass …………………… 500002577
9.  Flicker Motor ……………… X-2000550100RP
10. Flicker Assembly ………………. 500002611
11. Relay Board ………………….. 500002277
12.  5-Light LED Flame Assembly ………. 500002614
13. 6-Light LED Flame Assembly (2) …….. 500002615
14.  Media Tray ………………. X-5902910400RP
15. 4-Light RGBW Media LED Assembly X-3002350100RP
16. 5-Light RGBW Media LED Assembly (4) ………. ……………………….. X-3002350400RP
17.  6-Light RGBW Media LED Assembly (2) ………. ……………………….. X-3002350200RP
18. Installation Hardware Kit ………….. 500002609
19. Large Acrylic Media (3) ………. X-1400130500RP
20.  Medium Acrylic Media ………. X-1400150300RP
21. 4-piece Trim ……………… X-9602160200RP
22. Suction Cup ……………… X-9600820100RP
23.  Power Cord (MOD B) ……….. X-4100360100RP
24.  Tumbled Glass Media ……………. 500002842
25. Driftwood Media ……………….. 500002841

Replacement Parts List – 500002608 (74″ Model)

1. Heater Assembly ……………….. 500002950
2. Remote Control ………………… 500002576
3.  Control Board …………………. 500002564
4.  Capacitive Controls and Display …….. 500002703
5. Power Supply (5 Amp) ………. X-2100250500RP
6. Temperature Sensor (NTC) ………… 500002886
7. Mirrored Glass ………………… 500002580
8. Front Glass …………………… 500002578
9. Flicker Motor ……………… X-2000550100RP
10.  Flicker Assembly ………………. 500002612
11. Relay Board ………………….. 500002277
12. 4-Light LED Flame Assembly ………. 500002606
13. 6-Light LED Flame Assembly (3) …….. 500002615
14.  Media Tray ………………. X-5902910200RP
15. 6-Light RGBW Media LED AssemblyX-3002350200RP
16.  8-Light RGBW Media LED Assembly (5) ………. ……………………….. X-3002350300RP
17.  Installation Hardware Kit ………….. 500002609
18.  Large Acrylic Media (4) ………. X-1400130500RP
19. Medium Acrylic Media (2) …….. X-1400150300RP
20. 4-piece Trim ……………… X-9602160300RP
21. Suction Cup ……………… X-9600820100RP
22.  Power Cord (MOD B) ……….. X-4100360100RP
23.  Tumbled Glass Media ……………. 500002842
24. Driftwood Media ……………….. 500002841

Replacement Parts List – 500002563 (100″ Model)

1. Heater Assembly ……………….. 500002950
2.  Remote Control ………………… 500002576
3.  Control Board …………………. 500002564
4. Adapter Board ……………. X-3002400100RP
5. Capacitive Controls and Display …….. 500002704
6. Power Supply (5 Amp) ………. X-2100250500RP
7. Power Supply (3 Amp) ………. X-2100250600RP
8.  Temperature Sensor (NTC) ………… 500002886
9. Mirrored Glass ………………… 500002581
10. Front Glass …………………… 500002567
11. Flicker Motor ……………… X-2000550100RP
12. Flicker Assembly ………………. 500002613
13.  Relay Board ………………….. 500002277
14.  6-Light LED Flame Assembly (5) …….. 500002615
15.  Media Tray ………………. X-5902910300RP
16. 6-Light RGBW Media LED Assembly (5) ………. ………………………. X-3002350200RP
17. 8-Light RGBW Media LED Assembly (4) ………. ……………………….. X-3002350300RP
18. Installation Hardware Kit ………….. 500002609
19. Large Acrylic Media (5) ………. X-1400130500RP
20. Medium Acrylic Media (2) …….. X-1400150300RP
21. 4-piece Trim ……………… X-9602160400RP
22.  Suction Cup ……………… X-9600820100RP
23.  Power Cord (MOD B) ……….. X-4100360100RP
24. Tumbled Glass Media ……………. 500002842
25. Driftwood Media ……………….. 500002841

Wiring Diagrams

500002573 (50″ Model)

500002574 (60″ Model)

500002608 (74″ Model)

500002563 (100″ Model)

Replacement Part Procedures

Preparation for Service

WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.
Tools Required: Philips head screwdriver and 2.5 mm hex key.

NOTE: All components are replaceable from the front of the fireplace while the unit is mounted in the wall.
NOTE: Be careful to not damage the springs behind the capacitive controls and display board at the top right hand side of the unit when preforming service.

1. Turn the breaker off at the electrical panel.

2. Remove the front glass assembly by removing all screws (located just inside the top front vent opening).
   These screws secure the front glass panel to the inside of the fireplace.

3.  Lift the front glass assembly out of the unit and carefully place the glass assembly aside in a safe location.

4. Remove the decorative media from the media tray, which lies along the bottom of the interior partially reflective glass. A medium sized container such as a bucket or a box will be needed to keep the decorative media together.

5. Attach the suction cup to the partially reflective glass to assist with removal (500002608 & 500002563.)

6.  Remove the screws from the glass retaining bracket, starting on either end and working your way to the middle, along the top of the opening, ensuring that neither the bracket nor the partially reflective glass falls out of the unit.

7. Gently lift the partially reflective glass out of the unit and set it aside in a safe place. (Figure 7)
   CAUTION: The mirror is fragile and should not be bumped or dropped.

8. Proceed to the instructions within this manual relating to the repair being performed – see Table of Contents for page number.

Control Board Replacement
Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.
2. Locate the control board. (Figure 8)
3. Transfer the connections from the old board to the new board.
4. Remove the board, by removing the screw on each corner.
5. Install the new board onto the unit.
6. Ensure that all wires are replaced in the same manner as prior to the service.
7. Reassemble in the reverse order as above.

Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.
2.  Locate the adapter board. (Figure 9)
3. Transfer the connections from the old board to the new board.
4. Remove the board, by removing the screw on each end.
5. Install the new board onto the unit.
6.  Ensure that all wires are replaced in the same manner as prior to the service.
7. Reassemble in the reverse order as above.

Power Supply Replacement
Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.
2. Locate the power supply(s). (Figure 9 & 10)
3. Remove the screws that secure the holding bracket and power supply to the unit.
4. Trace the wires to the control board and disconnect.
5. Run the wiring from the new power supply to the control board .
6. Reinstall the bracket.
7. Ensure that all wires are replaced in the same manner as prior to the service.
8. Reassemble in the reverse order as above.

Capacitive Controls and Display Replacement

Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.
2. Locate the controls and display assembly and remove the 2 securing screws. (Figure 10)
3. Gently remove the assembly from the unit by pulling it forward.
4. Disconnect the wire from the old assembly and install it on the new assembly.
5. Reinstall the new assembly onto the unit.
6.  Ensure that all wires are replaced in the same manner as prior to the service.
7. Reassemble in the reverse order as above.
8. Place the new QR code stickers over the label on the fireplace, and on the back of the Owner’s Manual.
9. Relink your fireplace to the Flame Connect App if desired. Visit dimplex .com/fcapp for more information.

Media LED Light Strips Replacement
Tools required: Phillips head screwdriver Needle nose pliers

1. Follow “Preparation for Service” instructions before proceeding.
2. Remove the plastic media tray by removing all screws. (Figure 11)
3. Lift the plastic media tray out of the unit.
4. Locate the LED assembly that needs to be removed.
5.  Disconnect the wiring connections at either end.
6. Remove the assembly by pinching the plastic mounting tabs with needle nose pliers and lifting off.
7. Install the new assembly onto the unit and secure the LED strip to the unit.
8. Reattach the wire connections.
9.  Ensure that all wires are replaced in the same manner as prior to the service.
10.  Reassemble in the reverse order as above.

Tools required: Phillips head screwdriver
Wire cutters

1. Follow “Preparation for Service” instructions before proceeding.

2. Remove the plastic media tray by removing all the screws on both ends. (Figure 11)

3.  Lift the plastic media tray out of the unit.

4. Remove the upper access panel by removing all the screws. (Figure 14, page 15)

5. Remove the screws along the top of the flame cutout and gently remove. (Figure 11)

6.  Locate the LED strip that needs to be removed.

7. Disconnect the wiring connections at either end.

8. Remove the LED strip by pinching the plastic mounting tabs with needle nose pliers and lifting off.

9. If lenses are not present on the new LED strip follow the following two steps before proceeding to step 10. (Figure 12)
   I. Remove the lenses from the old LED strip (Figure 12)
   This will require some force when they are removed for the first time. It may be helpful to use a flathead screw driver to remove them.
   II. Affix the lens to the new LED strip by aligning it over the LED light and pressing down on it.
   NOTE: Connect the LED referencing each end of the strip labeld as J1/J2.

10. Install the new assembly and connect J1 to J2. Secure the LED strip to the unit.

11. Reattach the wire connections.

12. Ensure that all wires are replaced in the same manner as prior to the service.

13. Reassemble in the reverse order as above.

Flicker Assembly Replacement
Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.

2.  Remove the plastic media tray by removing all the screws on both ends. (Figure 11)

3. Lift the plastic media tray out of the unit.

4. Remove the screws along the flame cutout.

5. Remove the upper access panel by removing all the screws. (Figure 14, page 15)

6. Squeeze the bushing and push it to the right to release it from the bracket. Now pull the bushings off once you reach the thinest part of the rod. (Figure 13, Page 15)
   NOTE: Save these bushings for the new flicker rod.

7.  Gently pull the motor away from the flicker rod.
   CAUTION: When removing and replacing the flicker assembly try to keep any slight bending of the flicker rod minimal to avoid any possible damage. If the flicker assembly is damaged, it should be replaced to ensure proper operation.

8. Ensure that all wires are replaced in the same manner as prior to the service.

9. Reassemble in the reverse order as above.

Flicker Motor Replacement
Tools required: Phillips head screwdriver Short handled Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.

2. Remove the plastic media tray by removing the 4 screws: 2 on the left and 2 on the right of the tray.

3. Lift the plastic media tray out of the unit.

4.  Remove the upper access panel located on the bottom right hand side by removing the screws securing it to the unit. (Figure 14)

5.  Remove the flicker motor mounting bracket from the unit.

6.  Remove the 2 screws holding the flicker motor to the mounting bracket. Gently pull the motor away from the flicker rod.

7.  Trace the wiring up to the control board and replace with new wires.

8. Properly orient the new flicker motor onto the motor bracket and re-attach with the 2 mounting screws.
   CAUTION: When removing and replacing the flicker motor try to keep any slight bending of the flicker rod minimal so as to not damage it. If flicker rod is damaged, it should be replaced to ensure proper operation.

9. Reassemble in the reverse order as above.

Temperature Sensor (NTC) Replacment
Tools required: Phillips head screwdriver

1. Follow “Preparation for Service” instructions before proceeding.
2. Locate the temperature sensor attached to the bracket in the upper left hand side of the unit.
3.  Remove the temperature sensor by cutting the tie wrap securing it to the standoff.
4. Follow the cable back to the control board and disconnect the old temperature sensor and connect the new cable.
5. Rerun the temperature sensor back to the bracket ensuring that the wiring is replaced in the original locations.
6. Ensure that all wires are replaced in the same manner as prior to the service.
7. Reassemble in the reverse order as above.

Heater Assembly Replacement
Tools required: Phillips head screwdriver Needle nosed pliers

1. Follow “Preparation for Service” instructions before proceeding.

2. Remove all screws that secure the heater assembly retaining bracket to the unit. Remove the bracket and set aside.

3.  Locate and remove the 4 screws that secure the assembly to the unit. (Figure 15)
   CAUTION: When removing the blower assembly mounting screws support the assembly to prevent any damage to the unit.

4.  Disconnect the wiring connections, noting their original locations.
   NOTE: Using a flat head screwdriver gently pry between the end of the connectors and the blower/fan to release the wires.

5. Properly orient the new heater assembly and connect all of the wiring connections.

6. Secure any excess wire using the provided cable ties.

7. Reassemble in the reverse order as above.

Troubleshooting

switch is on (if applicable)
Front glass was installed after unit was powered on| Turn power off (from breaker or outlet), install front glass before turning power back on.
Defective hidden touch controls| Replace hidden touch controls
Defective control board| Replace control board
Defective relay board| Replace relay board
Fireplace does not turn on with the remote control| N/A| The batteries in the remote control are dead or installed incorrectly| Replace remote control battery Ensure battery is installed with + facing up.
Defective Power Supply| Replace Power Supply
Defective remote control| Replace remote control
Defective IR receiver| Replace hidden touch controls

Heater does not turn on

| —| Heater is disabled| Press and hold and at the same time on the hidden touch controls for 3 seconds to disable or enable the heat function.
H—| Heater has been permanently disabled| If installation with heat is desired, jumper on main board if available or purchase new main board.
Heater is on, but there is no heat| | Normal operation — There is a 30-second delay before heater starts| No action required.
Thermostat setting is below ambient temperature| Turn up the thermostat setting to be above ambient temperature

Error Code is displayed

| Err 1| Temperature cut-out is activated| Reset breaker and wait 30 minutes before turning unit back on it.
Ensure heater intakes and exhausts are not obstructed. Clean with compressed air if necessary.
Defective heater assembly.
Err 2| L1 voltage is too high| If error persists, consult an electrician.
Err 3| L1 voltage is too low| If error persists, consult an electrician.
Err 4| L1 current is too high| If error persists, consult an electrician.
Err 5| Fan not detected| Fan wire is disconnected. Defective heater assembly. Defective relay board.
Err 6| Fan error| Defective heater assembly.
Err 7| Fan is slow| Clean fan.

Defective heater assembly.

Err 8| Element error| Defective heater assembly.
Err 9| Element not detected| Element wire(s) is/are disconnected. Defective heater assembly.
Error Code is displayed| Err12| Ambient temperature is above 45° C (113° F)| No action required.
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Err13| Ambient temperature is below 45° C (113° F)| No action required.
Err14| NTC error| NTC is unplugged. NTC is defective.
Control board is defective.
Err15| NTC has shorted| NTC is unplugged. NTC is defective.
Err16| NTC not detected| NTC is unplugged. NTC is defective.
Err17| Media bed LEDs defective| Defective Media Bed LEDs. Defective Control board
Err18| Media accent lights defective| Defective Media accent lights. Defective Control board
Err19| Media bed LEDs not detected| Media Bed LEDs disconnected. Defective Media Bed LEDs.
Defective Control board
Err 20| Media accent lights not detected| Media accent lights disconnected. Defective Media accent lights.
Defective Control board
Err 21| Flame LEDs not detected| Flame LEDs disconnected. Defective Flame LEDs.
Defective Control board
Err 22| Flicker motor not detected| Flicker motor is disconnected. Defective Flicker motor.
Defective Control board .
Err 23| Relay board not detected| Relay board is disconnected. Defective Relay board.
Err 24| Control board not detected| Control board is disconected. Defective Control board .
Err 25| Display board not detected| Defective Display board. Defective Control board .

App
For troubleshooting information related to the Flame Connect app,
please visit www.dimplex.com/fcapp

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement,
we reserve the right to make changes without notice.
© 2023 Glen Dimplex Americas
A BRAND OF GLEN DIMPLEX AMERICAS

References

• Electric Fireplace & Heating Solutions | Dimplex

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