duraflame DFI-550 Black Infrared Freestanding Electric Fireplace Instruction Manual

duraflame DFI-550 Black Infrared Freestanding Electric Fireplace

Product Information

• Specifications
  • Models: DFI-550-41, DFI-550-42, DFI-550-43, DFI-550-44, DFI-550-45, DFI-550-47
  • Power: 120 VAC, 60 Hz
  • Amps: 12.5 Amps
  • Watts: 1500 Watts
• Assembly Instructions
  • Align the 2 mounting tabs into the bracket.
  • Slide the legs outward to lock them in place. When locked in position, the screw hole from step 3 will be aligned.
  • Fasten the legs to the base using the included screws, 1 per leg.
• Operating Instructions
  • Control Panel Location
  • The control panel is located on the front of the fireplace.
  • Remote Control
  • The remote control allows you to operate the fireplace from a distance.
  • Power
  • The power button supplies power to all of the fireplace functions.
  • Pressing the power button will put the insert in standby mode, turning off all functions but retaining the settings in memory.
  • Pressing the power button again will turn on the unit with the retained settings.
  • To disable or re-enable the heater function, press and hold the power button on the control panel for 10 seconds.
  • Once disabled or re-enabled, the ember bed lights will flash multiple times.
  • Flame
  • The flame settings allow you to adjust the brightness.
  • 5 brightness levels can be selected, as well as an OFF (00) setting.
  • Settings F5 – F1 decrease in brightness. The default setting is F5.
  • Heater
  • The stove contains a fan-forced infrared element heater.
  • When first running the heater, there may be an odor.
  • This is normal as the heater has a surface coating on the internal parts.
  • For the first several hours of operation, the coating reacts with the internal parts to permanently protect them.
  • The odor is safe, but if you are sensitive to it, it is recommended to run the heater in a well-ventilated area until the odor dissipates.
• Timer
  • Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H, and off (00).
• Important Instructions
  • Read all instructions before using this appliance.
  • This appliance is hot when in use.
  • To avoid burns, do not let bare skin touch hot surfaces.
  • If provided, use handles when moving this appliance.
  • Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear.
  • To disconnect this appliance, turn the controls to the off position, then remove the plug from the outlet.
  • Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

FAQs

• Where can I register the product warranty?
  • You can register the product warranty at tsicustomerservice.com.
• What should I do if there is an odor when running the heater?
  • When first running the heater, there may be an odor. This is normal as the heater has a surface coating on the internal parts.
  • For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe, but if you are sensitive to it, it is recommended to run the heater in a well-ventilated area until the odor dissipates.
• Can I burn wood or manufactured firelogs in this appliance?
  • No, this is an unvented, electric appliance. Do not attempt to burn wood or manufactured firelogs in or on this appliance or grate.
• How can I contact customer service?
  • You can contact customer service at tsicustomerservice.com or by calling (+1) 888-674-7517. Customer service is available from 8:30 a.m. to 5:30 p.m., EST, Monday-Friday.

ASSEMBLY INSTRUCTIONS

MOUNTING THE LEGS

1. Align the 2 mounting tabs into the bracket.
2. Slide the legs outward to lock them in place. When locked in position the screw hole from step 3 will be aligned.
3. Fasten the legs to the base using the included screws,1 per leg.

OPERATING INSTRUCTIONS

POWER

1. The power button supplies power to all of the fireplace functions. The power button will put the insert in standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button  again, the unit will turn on with the retained settings
2. With the power on, press and hold the Power button on the control panel for 10 seconds to disable or re-enable the heater function. Once disabled or reenabled, the ember bed lights will flash multiple times.

FLAME

1. 5 brightness levels can be selected and the OFF (00) setting.
2. Settings F5 – F1 decrease in brightness. The default is F5.

HEATER

1. The stove contains a fan-forced infrared element heater.
2. The default temperature is 72°F.
3. The thermostat setting range is 62°F – 82°F (17°C – 27°C) or continuously ON or OFF(00).
4. The thermostat is adjustable by 2°F or 1°C increments by pressing the HEATER button on the control panel.
5. To change between °F and °C press and hold the HEATER button on the control panel for 3 seconds.

TIMER

1. Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00).
   • Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc. duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc.
   • Twin-Star International, Inc. Delray Beach, FL 33445 Made in China

PRODUCT SPECIFICATIONS

For Customer Service:

• tsicustomerservice.com.
• (+1) 888-674-7517
• 8:30 a.m.-5:30 p.m., EST, Monday-Friday

Note: When first running the heater there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe; if you aresensitive to the odor, it is recommended to run the heater in a well-ventilated area until the odor dissipates.
Warning: This is an unvented, electric appliance. DO NOT attempt to burn wood or manufactured firelogs in or on this appliance or grate.

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear.
3. WARNING: To avoid overheating, do not cover the heater.
4. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
5. The appliance is not to be used by children or persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
6. Always unplug this appliance when not in use.
7. Do not operate any heater with a damaged cord or plug after the appliance malfunctions, or if it has been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
9. Do not use outdoors.
10. This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.
11. Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners, or similar coverings. Do not route the cord under furniture or appliances. Arrange the cord away from the traffic area so that it will not be tripped over.
12. To disconnect this appliance, turn the controls to the off position, then remove the plug from the outlet.
13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
14. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where the opening may become blocked.
15. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored. This stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.
16. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
17. This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician.

Battery Replacement

1. The battery compartment is located on the back end of the remote control.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries, checking that the + and – sides of the battery match inside the battery compartment.
4. Replace the battery compartment door.
   • Caution:
   • For best results, use 2 pcs AAA alkaline batteries.
   • Install only new batteries of the same type in your product.
   • Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the batteries or cause batteries to leak.
   • Do not mix old and new batteries.
   • Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium), or (Nickel Metal Hydride) batteries.
   • The a danger of explosion if the battery is incorrectly replaced.
   • Do not ingest batteries. Batteries should be recycled or disposed of as per state and local guidelines.

DISPOSAL OF USED BATTERIES

• The battery may contain hazardous substances which could endanger the environment and human health.
• Used batteries shall not be treated as municipal waste, but left at the appropriate collection point for recycling.
• For more information about the collection and recycling of used batteries, please contact your local municipality or waste disposal service.

1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for one year from the date of purchase, subject to the following conditions and limitations.

1. Install and operate this Electric Stove by the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect, or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied –for the product, its components, and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes nor authorizes any third party to assume on its behalf, any other liabilities for the sale of the product.
9. The warranties as outlined within this document do not apply to nonaccessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

• a. The fireplace is subjected to prolonged periods of dampness or condensation.
• b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
• c. You do not have the original receipt of purchase.

IF WARRANTY SERVICE IS NEEDED

• Contact the manufacturer by calling the customer service department at 1-888-674-7517, 7 days a week 24 hours a day at our toll-free helpline.
• Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
• Make sure you have your warranty, your sales receipt, the location of purchase, and the model/serial number of your product.

TROUBLESHOOTING GUIDE

standard 120-volt outlet.
2. The stove does not turn on manually.| 2a.

2b.

2c.

| No incoming power from the electrical wall socket or buttons. Improper operation.

Defective button

| 2a.

2b.

2c.

| Check circuit breakers and move the unit to another outlet. Manually press the main power button from the front of the unit. Replace button
3. Flames are not moving| 3a.

3b.

| Defective spinner motor Spinner detached from the motor| 3a.

3b.

| Replace the spinner motor Remove the back panel and check to see if the “spinner” is correctly mounted to the motor.
4. Flames are not visible| 4.     Burnt out light bulb| 4.     Replace the 40-watt candelabra bulb
5. Flames are not bright| 5a.

5b.

| Normal operation Defective dimmer button| 5a.

5b.

| Turn the brightness dimmer knob until desired brightness is achieved. Replace dimmer button
6. Heater is not turning off| 6.     Defective Thermostat Button| 6. Replace the Thermostat Button
7. Heater is not turning on| 7a.

7b.

7c.

| Improper operation Defective button

Defective heater blower motor

| 7a.

7b.

7c.

| Manually press the main power button on the front of the unit. Replace the button Replace the heater blower motor.
8. Not producing enough heat| 8a.

8b.

| Power strip/surge protector/ extension cord being used Location of unit| 8a.

8b.

| Plug the unit directly into the wall. Make sure the unit is located on an interior wall.
9. The unit blows cool or cold air| 9.     Defective heater blower motor| 9. Replace heater blower motor
10. Noise with heater on| 10a. Dirty heater blower motor 10b. Defective heater blower motor| 10a. Gently vacuum heater blower vents. 10b. Replace heater blower motor
11. Noise with flames on and heater off| 11a. Defective flame generator drive motor.

11b. Dented back panel 11c. Warped spinner shaft

|  11a. Replace the flame generator drive motor. 11b. Refer to TSI customer service 11c. Refer to TSI customer service
12. The power cord gets warm| 12. Normal operation| 12. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue the use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
13. Is it safe to place the unit on the carpet?| 13. Product Inquiry| 13. It is safe to place the unit on the carpet but make sure any flammable items are at least 3 feet away from the front and sides of the unit.
14. How many square feet will my unit warm up?| 14. Product Inquiry| 14. Provides supplemental heat up to 1000 square feet
15. The heater doesn’t work, but the Power and Heater buttons are in the “ON” position and the thermostat is set on the highest level.| 15. The thermal protector has tripped.| 15. Turn all buttons to the “OFF” position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into a wall outlet and operate as normal.

EXPLODED VIEW

CARE AND MAINTENANCE

• Clean the trim using a soft cloth, slightly dampened it with a citrus oil-based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil-based products can be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock, and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock, or personal injury.

FCC

FCC/IC INFORMATION

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital devices, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

References

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