duraflame DFI021ARU-05 Electric Log Set Heater User Manual

DFI021ARU-05 Electric Log Set Heater

User Manual

GETTING STARTED

1. The serial number is located on the back of the heater. The serial number is necessary for product warranty registration and customer service.
2. Go to tsicustomerservice.com for product warranty registration.
   If you are unable to complete registration save your proof of purchase for warranty purposes.

PRODUCT SPECIFICATIONS

REGISTER YOUR NEW PURCHASE online!

INSCRIRE VOTRE NOUVEL ACHAT
Thank you for purchasing our product. Please take a moment to visit tsicustomerservice.com to register your new purchase: tsicustomerservice.com

When registering your product, be sure to sign up for our updates to receive important service information and helpful tips. We value your privacy and will never share your personal information with other organizations. The information you submit is used only for providing product related services to you.
DEPENDABLE CUSTOMER SERVICE
Questions?
Call our toll-free message centers 24 hours a day, 7 days a week.
Call customer service Monday to Friday 8:30 am – 5:30 pm EST.

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. ANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.
   WARNING: In order to avoid overheating, do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or people of reduced physical or mental capabilities are nearby.

4.  The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.

5.  Always unplug this appliance when not in use.

6.  Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.

7.  If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to void a hazard.

8.  Do not use outdoors.

9.  This heater is not intended for use in bathrooms, laundry areas and similar  indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.

10.  Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like.
    Arrange cord away from traffic areas and where it will not be ripped over.

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

12. This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician. Avoid the use of an extension cord because the extension     cord may overheat and cause risk of fire.

However, if you have to use an extension cord, the cord must be No.14 AWG minimum size and rated not less  than 1875 Watts. The extension cord must be a three wire cord with grounding type plug and cord connection. The extension cord shall not be  ore than 20 feet (6 m) in length.

13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

14.  To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.

15. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.

16. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shucker injury to persons.

OPERATION INSTRUCTIONS

The fireplace can be operated by either the remote control or the control panel.

fireplace. The switch must be in the ON position for any functions or the remote to work.
FLAME| | Each time the FLAME button is pressed, the intensity of the flame decreases. There are five brightness levels that can be selected.
HEATER| | The HEATER button will turn ON/OFF the heater.
THERMOSTAT| | The thermostat knob controls the thermostat setting.
Turning the knob clockwise will increase thermostat setting. Rotating the knob counter-clockwise will decrease the thermostat setting.
When the heater reaches the thermostat setting it will turn off until the room cools at which point the heater will turn back on.
EMBERBED UNDULATION EFFECT| | This button on the remote control plays or pauses the undulating embarked effect.

TROUBLESHOOTING

whether Flame Generator drive motor is running. If not call customer service.
Flame effect operates, but heater does not blow warm air.| Heater is not on powered ON.| Try pressing the ON/OFF HEATER button several times to make sure it is in the ON position.
Temperature is set at low.| Make sure that the TEMPERATURE knob is set to the max setting.
The heater shut off and won’t come back on.| Manual Reset Triggered.| Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into wall outlet, and operate as normal. If the problem persists
contact customer service.
Power cord gets warm.| Normal operation.| Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine if your plug, outlet or
faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
Remote control is not working.| No batteries.| Change the remote batteries.
Poor Signal.| Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.I129:J143
Flame effect works but heater function does not and the embarked flashes when the heater button is pressed.| The heater is disabled.| With the power on, press and hold the heater button on the control panel for 10 seconds. Once reenabled the embarked lights will  flash multiple times.

REPLACEMENT PARTS

CARE AND MAINTENANCE

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• Citrus oil based products are recommended for cleaning and can be found at supermarkets or hardware stores.
•   WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.

FCC/IC INFORMATION

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2.  This device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (NiCad, Niamh, etc.) batteries. NOTE: Battery disposal
Please always dispose of batteries at a suitable recycling point.

CAUTION:

• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.

1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2.  This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3.  The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s  inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5.  Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6.  The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7.  All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any there liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is void if:
    a. The fireplace is subjected to prolonged periods of dampness or condensation.
    b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
    c. You do not have the original receipt of purchase.

CUSTOMER SERVICE

tsicustomerservice.com
For Customer Service
Call 1-800-318-9373
Questions?
Our message centers are available 7 days a week 24 hours a day at our toll- free help line.
Our Customer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
We can help you with assembly and if necessary, replace damaged/ missing parts.
IMPORTANT:
Before contacting Customer Service, please have this information available:

• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase

Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc.
duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc.
1-800-318-9373
tsicustomerservice.com
© 2021, Twin-Star International, Inc. Delray Beach, FL 33445

References

• CSR Login Page
• CSR Login Page
• Home - Twin Star InternationalTwin Star International

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