duraflame DFI-550-22 Black Infrared Freestanding Electric Fireplace Stove User Manual

duraflame DFI-550-22 Black Infrared Freestanding Electric Fireplace Stove

GETTING STARTED

1. The serial number is located on the back of the fireplace, the serial number is necessary for product warranty registration and customer service.
2. Go to tsicustomerservice.com for product warranty registration. If you are unable to complete registration save your proof of purchase for warranty purposes.

PRODUCT SPECIFICATIONS

REGISTER YOUR NEW PURCHASE online!
Thank you for purchasing our product. Please take a moment to visit tsicustomerservice.com to register your new purchase:

When registering your product, be sure to sign up for our updates to receive important service information and helpful tips. We value your privacy and will never share your personal information with other organizations. The information you submit is used only for providing product related services to you.

DEPENDABLE CUSTOMER SERVICE
Questions?
Call customer service Monday to Friday 8:30 am – 5:30 pm EST.

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance.
   WARNING: In order to avoid overheating, do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or people of reduced physical or mental capabilities are nearby.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.

5. Always unplug this appliance when not in use.

6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

8. Do not use outdoors.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

12. This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician.

13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

14. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.

15. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.

16. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.

SAVE THESE INSTRUCTIONS

INSTALLATION INSTRUCTIONS

Tools Required for Assembly

Phillips Head Screwdriver

Leg Assembly

1. Align the 2 mounting tabs into the bracket.
2. Slide the legs outward to lock in place. When locked in position the screw hole from step 3 will be aligned.
3. Fasten the legs to the base using the included screws,1 per leg.

OPERATION INSTRUCTIONS

Control Panel

NOTE: Please operate the remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

FUNCTION  ICON  DESCRIPTION

POWER The Power button supplies power to all of the functions of the stove and will illuminate the flame effect. This switch must be lit for any of the functions to work.

FLAME Use +or -to increase or decrease the flame brightness levels

HEATER Our stove consists of an infrared type heater. The HEATER button turns the heater ON and OFF. This button will be lit when the heater function is activated.

TEMPERATURE The Temperature control knob helps regulate the ambient temperature level. The further the knob is rotated clockwise, the higher the set point temperature. Turning the knob counter-clockwise will lower the set point temperature.

BULB REPLACEMENT

Tools Required for Assembly

Phillips Head Screwdriver

Clear, 40 Watt, E12 socket base light bulb (candelabra base, B bulb).

1. Unplug the stove. Remove the screws holding the stove back panel in place. Remove the back panel to access the light bulb.
2. Remove the rotation axis in the direction of the arrow.
3. Remove light bulb and replace. Reverse steps 2 and 1. Replace spindle and reinstall stove back panel into position; be careful to not overtighten the screws.

TROUBLESHOOTING

PROBLEM :ROOT CAUSE : CORRECTIVE ACTION

• No power, switches do not light up.
  • Power cord was not plugged into the outlet.
  • Check that the unit is plugged into a standard 120V outlet.
• Stove does not turn on manually.
  • No incoming power from the electrical wall socket or switches.
  • Check circuit breakers and move unit to another outlet.
• Flames are not moving.
  • Defective flame generator drive motor.
  • Replace flame generator drive motor.
• Flames are not visible.
  • Burnt out light bulb.
  • Replace 40 Watt candelabra bulb.
• Flames are not bright.
  • Normal operation.
  • Turn brightness dimmer knob until desired brightness is achieved.
• Heater is not turning off.
  • Defective Thermostat.
  • Replace Thermostat.
• Heater is not turning on.
  • Improper operation.
  • Defective switch.
  • Defective heater blower motor.
  • Manually press main power button on front of unit.
  • Replace heater switch.
  • Replace heater/blower assembly.
• Not producing enough heat.
  • Power strip/surge protector/ extension cord being used.
  • Location of unit.
  • Plug unit directly into the wall.
  • Make sure unit is located on an interior wall.
• Unit blows cool or cold air.
  • Defective heater blower motor.
  • Replace heater/blower assembly.
• Noise with heater on.
  • Dirty heater blower motor.
  • Gently vacuum heater blower vents.
• Noise with flames on and heater off.
  • Defective flame generator drive motor.
  • Dented back panel.
  • Warped spinner shaft.
  • Replace flame generator drive motor.
  • Refer to TSI customer service.
• Power cord gets warm.
  • Normal operation.
  • Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, so overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
• Is it safe to place unit on carpet?
  • Product Inquiry.
  • It is safe to place unit on carpet, but make sure any flammable items are at least 3 feet away from front and sides of the unit.
• How many square feet will my unit warm up?
  • Product Inquiry.
  • Provides supplemental heat up to 1000 square feet.
• Heater doesn’t work, but Power and Heater switches are in the “ON” position and thermostat is set on the highest level.
  • The thermal protector has tripped.
  • Turn all switches to the “OFF” position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate as normal.

EXPLODED VIEW

REPLACEMENT PARTS

CARE AND MAINTENANCE

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• Citrus oil based products are recommended for cleaning and can be found at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.

FCC/IC INFORMATION

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

BATTERY REPLACEMENT

NOTE: Do not mix old and new batteries. Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, ni-mh, etc.) batteries.

NOTE: Battery disposal
Please always dispose of batteries at a suitable recycling point.

CAUTION:

• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.

1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties –expressed or implied – with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

• a. The fireplace is subjected to prolonged periods of dampness or condensation.
• b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
• c. You do not have the original receipt of purchase.

CUSTOMER SERVICE

Website: tsicustomerservice.com
For Customer Service Call 1-800-318-9373
Questions?
Our Customer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with assembly and if necessary, replace damaged/missing parts.

IMPORTANT: Before contacting Customer Service, please have this information available:

• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase

Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc. duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc.

1-800-318-9373

Website:tsicustomerservice.com

© 2022, Twin-Star International, Inc. Delray Beach, FL 33445

References

• CSR Login Page
• Home - Twin Star InternationalTwin Star International

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