ZKTECO ZKAIO4000W Integrated Thermal Printer User Manual

: June 13, 2024
: ZKTECO

Table of Contents

ZKTECO ZKAIO4000W Integrated Thermal Printer
Product Information
Product Usage Instructions
About the Company
Document Conventions
Safety Instructions
Overview
Packing List
System View
Installation Process
Install
LCD Surface Cleaning
FCC Notice
References
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Download This Manual (PDF format)

ZKTECO ZKAIO4000W Integrated Thermal Printer

Product Information

The ZKAIO4000W is a product manufactured by ZKTeco. This user manual provides information on the operation and maintenance of the ZKAIO4000W equipment. The manual contains important safety instructions and guidelines for using the product.
Please note that all parts of this manual belong to ZKTeco and its subsidiaries. The ZKAIO4000W is a registered trademark of ZKTeco.
ZKTeco does not guarantee the completeness of the information contained in this manual or any amendments made to it. The company also does not extend any warranty, including design, merchantability, or fitness for a particular purpose.
ZKTeco shall not be liable for any errors or omissions in the information or documents referenced by or linked to this manual. The user assumes all risks associated with using the information provided.
In case of any conflicts between the terms and conditions of this manual and the contract specifications or other contract-related documents, the contract conditions shall prevail.

Product Usage Instructions

Before operating the ZKAIO4000W, carefully read the entire user manual to ensure a proper understanding of the equipment’s features and functions.
It is necessary for operating and maintenance personnel to be fully familiar with the design of the ZKAIO4000W and receive thorough training in operating and maintaining the equipment.
To ensure safe operation, personnel must read, understand, and follow the safety instructions provided in the manual.
If any part of the manual seems unclear or incomplete, contact ZKTeco before starting the operation and maintenance of the equipment.
Visit ZKTeco’s website at www.zkteco.com for further details and information about the product.

Thank you for choosing our product. Please read the instructions carefully before operation. Follow these instructions to ensure that the product is functioning properly. The images shown in this manual are for illustrative purposes only.
For further details, please visit our Company’s website www.zkteco.com.

Copyright © 2022 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the “Company” or “ZKTeco”).

Trademark

is the registered trademark of ZKTeco. Other trademarks involved in this manual are owned by their respective owners.

Disclaimer

This manual contains information on the operation and maintenance of the ZKTeco equipment. The copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and maintenance personnel are fully familiar with the design and that the said personnel have received thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the safe operation of the machine/unit/equipment that personnel has read, understood and followed the safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications, drawings, instruction sheets or any other contract-related documents, the contract conditions/documents shall prevail. The contract specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty of any kind, including, without limitation, any warranty of design, merchantability or fitness for a particular purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which are referenced by or linked to this manual. The entire risk as to the results and performance obtained from using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect, special, or exemplary damages, including, without limitation, loss of business, loss of profits, business interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or typographical errors. ZKTeco periodically changes the information herein which will be incorporated into new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better operation and safety of the machine/unit/equipment. The said additions or amendments are meant for improvement /better operations of the machine/unit/equipment and such amendments shall not give any right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any non-compliance of the instructions contained in this manual (ii) in case of operation of the machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and relevant documents are available on http://www.zkteco.com
If there is any issue related to the product, please contact us.

ZKTeco Headquarters

Address ZKTeco Industrial Park, No. 32, Industrial Road, Tangxia Town, Dongguan, China.
Phone +86 769 – 82109991
Fax +86 755 – 89602394
For business related queries, please write to us at: sales@zkteco.com.
To know more about our global branches, visit www.zkteco.com.

About the Company

ZKTeco is one of the world’s largest manufacturers of RFID and Biometric (Fingerprint, Facial, Finger-vein) readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art 700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design, component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric verification procedures and the productization of biometric verification SDK, which was initially widely applied in PC security and identity authentication fields. With the continuous enhancement of the development and plenty of market applications, the team has gradually constructed an identity authentication ecosystem and smart security ecosystem, which are based on biometric verification techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was officially established in 2007 and now has been one of the globally leading enterprises in the biometric verification industry owning various patents and being selected as the National High-tech Enterprise for 6 consecutive years. Its products are protected by intellectual property rights.

About the Manual
This manual is the operation manual of the cash register product. The content and version of this manual will be updated without notice.

Warranty Statement
Return this product to the original manufacturer for repair after troubleshooting. Avoid modifying, installing, or repairing this product yourself. The warranty will be instantly invalidated by improper use

Document Conventions

Conventions used in this manual are listed below:

GUI Conventions $ZKTECO-ZKAIO4000W-Integrated-Thermal-Printer-fig- $1$$

Symbols $ZKTECO-ZKAIO4000W-Integrated-Thermal-Printer-fig- $2$$

Safety Instructions

In order to ensure the proper operation of the cash register, reduce the failure rate, standardize usage and operation, and perform excellent equipment maintenance, which is helpful in extending the equipment’s service life. The following are the cash register’s maintenance and maintenance best practices

The cash register should be placed in a large space with enough of heat dissipation space around it. It should not be mixed with other sundries.
A strong magnetic field is not permitted in the area of the cash register.
When the cash register is running, do not move the host or make it to collide or vibrate.
When reading, the hard disc cannot be suddenly shut down or turned off. You can purchase backup power supplies if your power source is unstable or often shuts off.
When the atmosphere is dry, be wary of the effects of static electricity on computer accessories. If you come into direct contact with the computer’s circuit board, please discharge yourself first (by contacting the water pipe with your palm) or take additional precautions (such as wearing an electrostatic ring).
When the system is turned on, avoid plugging and unplugging different accessories (except those that support hot plugging), since this may result in the burning of important chips or circuit boards.
Do not use alcohol or detergent to clean the display screen. Clean water can be used if required, but it must be adsorbed in paper or on a rag first.
Do not turn on and off frequently, and the time between shutdowns should not be less than one minute.
Do not mix wire nails and other conductors into the chassis; otherwise, it is extremely possible to make a short circuit of the board in the chassis, which can have serious consequences.
To minimize lightning damage to the computer on rainy days, switch off the power of the patch panel and unhook the power plug when shutting off the computer and not using it for an extended period of time (Lightning damage is not covered by a free warranty).
When the device is not in use for a long period of time, disconnect the power source.
Wiring of any type shouldn’t be exposed to air. Keep the smoothness of the wire and don’t let heavy things press against it.
Corrosive liquids must not be applied to the machine’s surface.

Overview

The features of the ZKAIO4000W are described here. It is a point-of-sale system of the most recent generation that makes transactions simple. It is made of an aluminium alloy and has a modular design. It enables user-friendly transactions by supporting table stand and common VESA mount.

Packing List

System View

Specifications

Basic Parameters

Physical Dimension

Control Buttons And Interface

Front View Of Motherboard

Number| Position| Description| Number| Position| Description
---|---|---|---|---|---
1| CONW1| 12V IN| 18| CONU7| EXT-USB5
2| CONL5| CONL5 LVDS Inverter| 19| CONW3| UART TX
3| CONL2| Debug| 20| CONU1 0| EXT-USB6
4| CONL2 2| BAT| 21| CONL1 0| Mcu Debug
5| CONL1| UART2| 22| CONA2| Speaker
6| CONL4| IIC| 23| HDMI| HDMI Out
7| U1| Key&Ir&LED| 24| CONU8| TF Card
8| SW2| Update Key| 25| CONU9| Micro USB
9| U4| LVDS| 26| CONA3| Line Out
10| U5| MIPI| 27| CONU5| USB2
11| CONE1| EDP1 OUT| 28| CONN3| RJ11
12| CONE3| EDP2 OUT| 29| CONU4| USB1
13| CONL3| RS232| 30| CONN4| RJ45
14| CONU1| EXT-USB1| 31| SW1| POWER_KEY
15| CONU2| EXT-USB2| 32| CONN2| RJ12
16| CONU3| EXT-USB3| 33| CONW2| DC IN
17| CONU6| EXT-USB4| 34| CONL9| SIM CARD

Cash Drawer Interface Definition

Only the cash drawer is connected using the cash drawer interface. Please disconnect the phone or other device. The telephone line or the cash register might be harmed if the cable is connected.
Please make sure the working voltage of the connected cash drawer is 12V to avoid damage to the cash drawer or cash register.
Cash drawer interface adopts RJ-11 standard, 6-wite socket output DC 12V/1A power signal to drive cash drawer action. The function of each pin of the cash drawer interface are defined as follows:

Pin Number	Signal	Flow Direction
1	Grounded	None
2	Cash drawer drive signal 1	Output
3	Cash drawer switch detection	Input
4	+12V	Output
5	Cash drawer drive signal 2	Output
6	Grounded	None

Installation Process

The following considerations must be taken while installing the cash register since there is a possibility of electric shock or other harm:

To place the equipment, use a surface that is flat and vibration-free.
The location of the cash register should be away from water and dust, with low exposure to direct sunshine, and with little changes in temperature.
Please keep the cash register away from strong electromagnetic field.
Avoid blocking or covering the air vent, and avoid inserting or falling anything into the machine to prevent electric shock or fire.
In areas with poor power grid quality, a regulated power supply should be provided to supply power to the cash register separately.
This product utilizes a normal two-pole grounding wall outlet, which cannot be changed at will. Confirm that the socket’s voltage consists to the voltage marked in the machine’s main technical specifications.
Please ensure that the grounding pin of the power plug is inserted into the grounding jack of the power socket or distribution board, and ensure that the grounding jack is truly grounded. If the grounding is poor or not grounded, it will cause electric shock, fire or damage to the equipment.
The cash register should not share a socket with other high-power electrical appliances that are frequently started. The power socket should also be located near the cash register and easy to unplug, so as to cut off the power supply as soon as possible in case of emergency.
If this product is used continuously under abnormal conditions such as smoking, peculiar smell or strange sound, it may cause fire or electric shock. Turn off the power immediately, unplug the power cord from the socket, and immediately notify the company or dealer for treatment.
In the event of power failure, it is important to ensure that the equipment’s various cables are connected, and the fixing screws need to be tightened properly. Plugging or unplugging the power cord with electricity is strictly prohibited.
When cleaning the cash register, please do not use wet rags or chemicals to wipe the body, such as gasoline, thinner, etc.
When the equipment breaks down, the power supply should be cut off immediately and the use should be stopped. Do not disassemble or repair it without permission, and contact the agent in time.
Do not discard the main board battery after replacement (if the battery is replaced improperly, it may cause explosion or serious damage, and it must be replaced with the same battery or the same battery recommended by the manufacturer.

Install

Press the button to open the printer, and the cover will open.
Put the paper roll into the paper slot and pull the paper onto the paper roll. As the picture shows:
Put a lid so that the paper is free and finished filling.

LCD Surface Cleaning

How to clean the LCD surface properly?
Do not spray any liquids on the LCD screen directly, and do not use paper towels, this can cause scratches on the LCD screen.
Always apply the liquid to the cloth first and not directly on the parts you are cleaning to avoid dripping the solution directly into your computer or laptop
Wipe the cloth across the display in one direction, moving from the top of the display to the bottom.
What are some of the basic supplies needed to clean the LCD screen?
When cleaning the LCD screen it is important to use a soft cotton cloth, rather than an old rag. Materials such as paper towels could cause scratches and damage the LCD screen.
A solution of water and isopropyl alcohol. This solution can be used along with the soft cotton cloth.
Computer wipes: Only use these if they specifically state on the package that they are designed for LCD laptop screens. Computer wipes can come in handy for fast clean-ups or when you want to avoid mixing up a cleaning solution yourself.
What type of cleaners can be used?
Water
Vinegar (mixed with water)
Isopropyl Alcohol
Note : The following cleaners are not recommended:
Acetone
Ethyl alcohol
Ethyl acid
Ammonia
Methyl chloride

CE Notice
This device complies with the requirements of the CE directive.

FCC Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Shielded interface cables must be used in order to comply with emission limits.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

WEEE Notice

This appliance is labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

ZKTeco Industrial Park, No. 32, Industrial Road, Tangxia Town, Dongguan, China.
Phone : +86 769 – 82109991
Fax : +86 755 – 89602394
www.zkteco.com
Copyright © 2022 ZKTECO CO., LTD. All Rights Reserved.