NAPOLEON NEFL50CHS Slim Wall Mount Electric Fireplace Instruction Manual

: June 16, 2024
: Napoleon

Table of Contents

NEFL50CHS Slim Wall Mount Electric Fireplace
Specifications
Product Usage Instructions
1. Dimensions
2. General Information
3. Locating Appliance
- 3.1 Unpacking and Testing the Appliance
- 3.2 Grounding the Appliance
4. Installation
5. Framing – Recessed Installation
6. Finishing
7. Wiring Diagram
8. Operation
- 8.1 Operating Control Panel
- 8.2 Operating Remote Control
9. Maintenance
- 9.1 Remote Battery Installation
10. Replacements
- 10.1 NEFL32/42/50/60/74/100CHS
- 10.2 NEFL32/42/50/60/74/100CHD
11. Troubleshooting
12. Warranty
13. Notes

NEFL50CHS Slim Wall Mount Electric Fireplace

Specifications

Model Number: NEFL32CHD, NEFL42CHD, NEFL50CHD, NEFL60CHD,
NEFL74CHD, NEFL100CHD
Language: English
Certifications: CSA 22.2 NO. 46 / UL 12207281

Product Usage Instructions

1. Dimensions

The dimensions of the product are as follows:

NEFL32CHD: A = 35 (88.8cm)
NEFL42CHD: A = [insert dimension]
NEFL50CHD: A = [insert dimension]
NEFL60CHD: A = [insert dimension]
NEFL74CHD: A = [insert dimension]
NEFL100CHD: A = [insert dimension]

2. General Information

The product is certified to the Canadian and American national
standards: CSA 22.2 NO. 46 / UL 12207281.

2.1 Listing Approvals

The product has obtained the following listing approvals:

CSA
Intertek

2.2 General Instructions

Ensure that you follow the instructions in this manual for safe
installation and usage of the product.

2.4 Rating Plate Information

The rating plate provides important information about the
product. Refer to the rating plate for specific details.

2.3 Hardware List

A list of hardware required for installation is provided. Make
sure you have all the necessary hardware before proceeding with the
installation.

2.5 Label Location

The location of the product label is indicated in the manual.
Refer to the manual to locate the label.

3. Locating Appliance

3.1 Unpacking and Testing the Appliance

Before installation, unpack the appliance and perform a test to
ensure it is functioning properly.

3.2 Grounding the Appliance

It is important to properly ground the appliance for safety.
Follow the instructions in the manual to ground the appliance.

4. Installation

4.1 Minimum Clearance to Combustibles

Ensure that the product has the minimum clearance to combustible
materials as specified in the manual.

4.2 Minimum Mantel Clearances

Follow the specified minimum mantel clearances to ensure proper
installation and safety.

4.3 Installing the Appliance onto the Wall

Step-by-step instructions on how to install the appliance onto
the wall are provided in the manual. Follow these instructions
carefully.

4.4 Recessing the Appliance into the Wall

If desired, you can recess the appliance into the wall. Detailed
instructions for recessed installation are provided in the
manual.

4.4.1 Installing the Appliance into a Mantel

If you choose to install the appliance into a mantel, follow the
specific instructions provided in the manual.

4.5 120V Hard Wiring Installation

For 120V hard wiring installation, follow the instructions
provided in the manual for your specific model.

4.5.1 NEFL32/42/50/60/74/100CHD 120V Hardwiring

Refer to the manual for detailed instructions on how to perform
120V hard wiring installation for NEFL32/42/50/60/74/100CHD
models.

4.5.2 NEFL32/42/50/60/74/100CHS 120V Hardwiring

Refer to the manual for detailed instructions on how to perform
120V hard wiring installation for NEFL32/42/50/60/74/100CHS
models.

4.6 240V Hard Wiring Installation (NEFL32/42/50/60/74/100CHD

only)

If applicable to your model, follow the instructions in the
manual for 240V hard wiring installation.

5. Framing – Recessed Installation

Instructions for framing a recessed installation are provided in
the manual. Follow these instructions for proper installation.

6. Finishing

Instructions for finishing touches such as crystal ember
installation, driftwood log and topaz glass chips installation,
trim installation, side panel installation, and front glass
installation and removal are provided in the manual.

7. Wiring Diagram

A wiring diagram is provided in the manual for reference during
installation.

8. Operation

8.1 Operating Control Panel

Detailed instructions on how to operate the control panel of the
appliance are provided in the manual.

8.2 Operating Remote Control

Detailed instructions on how to operate the remote control of
the appliance are provided in the manual.

9. Maintenance

9.1 Remote Battery Installation

If applicable, follow the instructions in the manual for remote
battery installation.

10. Replacements

10.1 NEFL32/42/50/60/74/100CHS

For replacement parts specific to NEFL32/42/50/60/74/100CHS
models, refer to the manual for detailed information.

10.2 NEFL32/42/50/60/74/100CHD

For replacement parts specific to NEFL32/42/50/60/74/100CHD
models, refer to the manual for detailed information.

11. Troubleshooting

If you encounter any issues with the appliance, refer to the
troubleshooting section in the manual for possible solutions.

12. Warranty

Information about the warranty coverage for the product is
provided in the manual.

13. Notes

Additional notes and important information regarding the product
are provided in this section of the manual.

FAQ

Q: Can I use this appliance outdoors?

A: No, this appliance is for indoor use only.

Q: Are button batteries required for the remote?

A: Yes, button batteries are required for the remote. Please
ensure they are kept out of reach of young children.

Q: Where can I find video tutorials for additional

reference?

A: Video tutorials are available on the website
http://mynapoleon.napoleonproducts.com/download/index/44/1

MNUELFTLI3P2LCEHPSR/ONDEUFLC4T2CCHOSDE/ SNE(FLLE5A0VCEHSBL/ANNEKFLI6F0NCH/AS)/ NEFL74CHS / NEFL100CHS ENGLISH NEFL32CHD / NEFL42CHD / NEFL50CHD / NEFL60CHD / NEFL74CHD / NEFL100CHD FRENCH PG. 33
ADODPINEMSRTAAATNLIOULANATLMIOATNNITAULNAEDL
ALLURPARVOISDIUOCNTTMNASMEREITMES (NEFL50CHD ILLUSTRATED) ADD PRODUCT CODE (IF MULTIPLE, _____ ILLUSTRATED)
ADD PRODUCT IMAGE

SAFETY INFORMATION
! WARNING
FIRE OR EXPLOSION HAZARD If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.
– Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
INSTALLER: Leave this manual with the appliance
CONSUMER: Retain this manual for future reference

ADD BUTTON BATTERY WARNING IF APPLICABLE
This appliance has a remote that requires button batteries that are hazardous to young children
FOR INDOOR USE ONLY
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA 22.2 NO. 46 / UL 12207281

$10.00

CSA / INTERTEK
LOGO
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030 Phone 1 866-820-8686 · www.napoleonfireplaces.com · hearth@napoleonproducts.com
W415-2212 / 08.22.17

EN safety information ! WARNING
· If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.
· Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.
· Do not install damaged, incomplete or substitute components.
· Do not burn wood or other materials in this appliance.
· All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.
· Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
· It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other flammable vapors and liquids.
· Under no circumstances should this appliance be modified.
· Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.
· If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person.
· If equipped with a glass door, do not strike or slam shut the appliance glass door.
· Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.
· Servicing should be done only while the appliance is disconnected from the power supply circuit.
· Always unplug appliance when not in use.
· Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.
· Do not use outdoors.
· Never locate appliance where it may fall into a bathtub or other water container.
· Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.
· Connect to properly grounded outlets only.
· Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

2

W415-2212 / 08.22.17

! WARNING

safety information EN

· To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.

· Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

· These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

· Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

· Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.

· Clothing or other flammable material should not be placed on or near the appliance.

· Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.

· Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

· Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

· Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.

· Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a T.V. or other electronic components.

W415-2212 / 08.22.17

3

EN table of contents

1.0 dimensions

5

2.0 general information

6

2.1 listing approvals

6

2.2 general instructions

6

2.4 rating plate information

7

2.3 hardware list

7

2.5 label location

8

3.0 locating appliance

9

3.1 unpacking and testing the appliance

9

3.2 grounding the appliance

9

4.0 installation

10

4.1 minimum clearance to combustibles

10

4.2 minimum mantel clearances

10

4.3 installing the appliance onto the wall

11

4.4 recessing the appliance into the wall

12

4.4.1 installing the appliance into a mantel

13

4.5 120V hard wiring installation

14

4.5.1 NEFL32/42/50/60/74/100CHD 120V hardwiring

14

4.5.2 NEFL32/42/50/60/74/100CHS 120V hardwiring

15

4.6 240V hard wiring installation (NEFL32/42/50/60/74/100CHD only)

16

5.0 framing – recessed installation

18

6.0 finishing

19

6.1 crystal ember installation

19

6.2 driftwood log and topaz glass chips installation

19

6.3 trim installation (recessed installation only)

20

6.4 side panel installation (wall mount installation only)

20

6.5 front glass installation and removal

20

7.0 wiring diagram

21

8.0 operation

23

8.1 operating control panel

23

8.2 operating remote control

24

9.0 maintenance

25

9.1 remote battery installation

25

10.0 replacements

26

10.1 NEFL32/42/50/60/74/100CHS

27

10.2 NEFL32/42/50/60/74/100CHD

28

11.0 troubleshooting

29

12.0 warranty

30

13.0 notes

31

The camera icon indicates video tutorials are available as additional reference, visit http://mynapoleon.napoleonproducts.com/download/index/44/1 note:
Changes, other than editorial, are denoted by a vertical line in the margin

4

W415-2212 / 08.22.17

1.0 dimensions EN

A

C

E

H

F

G

B

D

VIEWING AREA

CORD LOCATION

CORD LOCATION
Model Number NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL72CHS NEFL100CHS NEFL32CHD NEFL42CHD NEFL50CHD NEFL60CHD NEFL72CHD NEFL100CHD

A
35″ (88.8cm)
44 7/16″ (112.8cm)
52 11/16″ (133.8cm)
62 9/16″ (158.8cm)
76 3/4″ (194.8cm)
102 11/16″ (260.8cm)
35″ (88.8cm)
44 7/16″ (112.8cm)
52 11/16″ (133.8cm)
62 9/16″ (158.8cm)
76 3/4″ (194.8cm)
102 11/16″ (260.8cm)

B
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)
17 5/16″ (44cm)

Dimensions

C

D

4 1/4″

15 7/8″

(10.8cm) (40.2cm)

E
32 5/8″ (82.8cm)

F
30 13/16″ (78.2cm)

G
11 1/16″ (28.1cm)

4 1/4″

15 7/8″ 42 1/16″ 40 1/4″ 11 1/16″

(10.8cm) (40.2cm) (106.8cm) (102.2cm) (28.1cm)

4 1/4″

15 7/8″ 50 5/16″ 48 1/2″ 11 1/16″

(10.8cm) (40.2cm) (127.8cm) (123.2cm) (28.1cm)

4 1/4″

15 7/8″ 60 3/16″ 58 5/16″ 11 1/16″

(10.8cm) (40.2cm) (152.8cm) (148.2cm) (28.1cm)

4 1/4″

15 7/8″ 74 5/16″ 72 1/2″ 11 1/16″

(10.8cm) (40.2cm) (188.8cm) (184.2cm) (28.1cm)

4 1/4″

15 7/8″ 100 5/16″ 98 1/2″ 11 1/16″

(10.8cm) (40.2cm) (254.8cm) (250.2cm) (28.1cm)

5 13/16″ 15 7/8″ 32 5/8″ 30 13/16″ 11 1/16″ (14.8cm) (40.2cm) (82.8cm) (78.2cm) (28.1cm)

5 13/16″ 15 7/8″ 42 1/16″ 40 1/4″ 11 1/16″ (14.8cm) (40.2cm) (106.8cm) (102.2cm) (28.1cm)

5 13/16″ 15 7/8″ 50 5/16″ 48 1/2″ 11 1/16″ (14.8cm) (40.2cm) (127.8cm) (123.2cm) (28.1cm)

5 13/16″ 15 7/8″ 60 3/16″ 58 5/16″ 11 1/16″ (14.8cm) (40.2cm) (152.8cm) (148.2cm) (28.1cm)

5 13/16″ 15 7/8″ 74 5/16″ 72 1/2″ 11 1/16″ (14.8cm) (40.2cm) (188.8cm) (184.2cm) (28.1cm)

5 13/16″ 15 7/8″ 100 5/16″ 98 1/2″ 11 1/16″ (14.8cm) (40.2cm) (254.8cm) (250.2cm) (28.1cm)

H
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)
3/4″ (1.8cm)

W415-2212 / 08.22.17

5

EN 2g.e0negreanl einrfaolrimnfaotrimonation
2.1 listing approvals

Model Number NEFL32CHD NEFL42CHD NEFL50CHD NEFL60CHD NEFL74CHD NEFL100CHD

Net Weight Gross Weight 34.6 lbs (15.7kg) 50.3 lbs (22.8kg) 44.3 lbs (20.1kg) 60.2 lbs (27.3kg) 71.7 lbs (32.5kg) 94.8 lbs (43kg) 82.7 lbs (37.5kg) 109.1 lbs (49.5kg) 81.8 lbs (37.1kg) 117.3 lbs (53.2kg) 111.3 lbs (50.5kg) 159.4 lbs (72.3kg)

Description

Electric Fireplace

Type

3 Way Mounting Unit Wall-Mount, Recess into Wall and Assemble with mantel

Voltage

120V AC / 240V AC*

Watts

MAX 1450W / 2800W*

Amps

15 AMP Grounded Circuit

*Not applicable to NEFL32CHS-100CHS

Model Number NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL74CHS NEFL100CHS

Net Weight Gross Weight 34.6 lbs (15.7kg) 50.3 lbs (22.8kg) 46.7 lbs (21.2kg) 62.4 lbs (28.3kg) 54.5 lbs (24.7kg) 73 lbs (33.1kg) 63.3 lbs (28.7kg) 84.2 lbs (38.2kg) 81.8 lbs (37.1kg) 117.3 (53.2kg) 111.3 lbs (50.5kg) 159.4 (72.3kg)

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

note: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian Electric Code, CSA C22.1 in Canada.
2.2 general instructions
· Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
· The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
· If your appliance does not emit heat, consult the “operation” section of this manual for further information.
· Use with a CSA or UL certified surge protector.
· Do not route the power cord directly underneath the appliance.
This electric applaince meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions. As with most electronic devices, your new electric fireplace has been designed to operate at temperatures between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the fireplace to reach room temperature before turning it on.

6

W415-2212 / 08.22.17

general information EN
2.4 rating plate information
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL 2021

ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE
E FOR MOBILE HOME INSTALLATION.

FOYER ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE MAISON MOBILE.

MASTER CONTRACT: 161746

CONTRAT-CADRE: 161746

L NEFL42CHS MODEL / MODÈLE NEFL42CHS

P VOLTAGE: 120VAC TENSION: 120VCA

FREQUENCY: 60Hz FRÉQUENCE: 60Hz

POWER: 1450W PUISSANCE: 1450W

M DATE CODE: XXXXX CODE DE DATE:

DESIGNED IN NORTH AMERICA DÉSIGNÉ EN AMÉRIQUE DE

BY WOLF STEEL LTD. NORD PAR WOLF STEEL LTD.

A WOLF STEEL LTD.

MADE IN CHINA FABRIQUÉ EN CHINE

24 NAPOLEON ROAD,
S BARRIE, ON, L4M 0G8 CANADA

SERIAL NUMBER/NO. DE SÉRIE: NEFL

W385-2226

note:

The rating plate must remain with the appliance at all times. It must not be removed.

2.3 hardware list

A

B

C

D

E

F

G

H

I

Description

Quantity

NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL74CHS NEFL100CHS

/ NEFL32CHD / NEFL42CHD / NEFL50CHD / NEFL60CHD / NEFL74CHD / NEFL100CHD

A Wood Screws

6

12

16

B Drywall Anchors

6

12

16

C ST4x12 Metal Screws

21

D Cover Plate

1

E Strain Relief

1

F Cord Corner

2

G Cord Cover

2

H Wire Jumper

2

I Door Cover Plate

1

W415-2212 / 08.22.17

7

EN general information
2.5 label location

Hot Surface Label (W385-2017)

Do Not Cover Label (W385-2210)

Warning Label (W385-1943)
Power Cord

Rating Plate Label (W385-2226 to W385-2230)

Warning Label (W385-1944)

Caution Label (W385-1945)

8

W415-2212 / 08.22.17

Hardwiring Label (W385-2224 or W385-2225) Wiring Diagram Label (W385-2222 or W385-2223)

3.0 locating appliance EN
! WARNING
· Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes and curtains at least 36″ (91.4cm) from the front of the appliance.
· Never locate this electric appliance where it may fall into a bathtub or other water container. · Wear safety gloves and safety glasses for protection during installation and maintenance. · To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fire could result. · Do not expose the electric appliance to the elements (such as rain, etc.).

3.1 unpacking and testing the appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.
note: The appliance is shipped with the front glass not assembled onto the appliance. Refer to the “front glass installation” sections for assembly.

3.2 grounding the appliance

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B). The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Grounding Methods

Metal Screw

Cover of

grounded

(A)

outlet box

(B)

Grounding Pin

Not allowed in Canada Adapter
(C)
Grounding Means

51.1

W415-2212 / 08.22.17

9

EN i4n.s0tainllastiaollnation ! WARNING

· Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
· Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
· Risk of fire! Do not blow or place insulation against the appliance. · This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard. · If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this or any other appliance. · This appliance is heavy. It is highly recommended that two people install this appliance. · If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, by covered as it may create a fire hazard. · Do not run the power cord horizontally, directly below the appliance.
Your appliance is a wall-mounted, recessed and/or mantel installed appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
note:
Follow all national and local electrical codes.

4.1 minimum clearance to combustibles

Measurements are taken from the top of the appliance

Bottom, Sides, and Back 0″

Top

0″ recessed into wall and 8″ (203mm) to mantel

4.2 minimum mantel clearances
! WARNING
· When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent discolouration.

Mantel

8″ (203mm)

0″

Wall

0″

10 W415-2212 / 08.22.17

Floor Side View (Wall Mount)

Floor Side View (recessed into a wall)

4.3 installing the appliance onto the wall

installation EN

Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on the wall.
1. Select a location that is not prone to moisture and is located at least 36″ (91.4cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
2. Remove the front glass, refer to “front glass removal” section.
3. Install side cover. Refer to “Trim and Side Cover” section.
4. Have two people hold the appliance against the wall to determine the final location.
5. Place appliance face down on a soft, non-abrasive surface. Remove the bracket from the back of the appliance by removing the screws, refer to Figure

6. Mark out location, then mount the bracket(s) onto the wall using the supplied screws. This bracket must have the hooks facing upward and be level.

note: It is strongly recommended that the mounting bracket be screwed into the wall studs, where possible. If the wall studs cannot be used, ensure that the plastic anchors (supplied) are used to affix the bracket to the wall and the bracket is adequately secured.

7. With the wall mounting bracket installed, have two people lift the appliance up and insert the two hooks on the bracket into the two slots on the back of appliance.
8. Check the appliance for stability ensuring that the bracket will not pull free from the wall.
9. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to ” drift wood logs and topaz glass chips installation” section.
10. Install front glass. Refer to “front glass install / removal” section

SCREWS

HOOK

Wall Brackets

FIG. 1
note: For NEFL32/42/50CHS/D models, there will be only 1 wall bracket attached to the back of the appliance.

W415-2212 / 08.22.17

11

EN installation
4.4 recessing the appliance into the wall
Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on the wall.
Select a location that is not prone to moisture and is located at least 36″ (91.4cm) away from combustible materials such curtain drapes, furniture, bedding, paper etc. 1. Measure the appliance and create a rough in with electrical. The electrical junction box is located on the left
side of the appliance. 2. Remove the front glass, refer to “front glass removal” section. 3. Remove the plastic panel holders by removing the screws (Figure 1 & 2). 4. If side covers are installed prior to recessed installation, remove the side covers by removing the screws
(Figure 3 &4). 5. Install trims. See section Trim and Side Panel Installation. 6. Hold the appliance up to ensure it will fit into the framing (Refer to framing section for framing). 7. Use 4 screws to secure the unit into the wall (Figure 5). 8. Re-install the plastic panel holders.
9. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to ” drift wood logs and topaz glass chips installation” section.
10. Install front glass.
note: Two sets of holes are provided for recessing into the wall. The wall structure may limit how far the appliance can be recessed. Use the appropriate set of holes when recessing to the frame. It may be necessary to use the four holes on the top and bottom.
note: It is recommended that the walls of the appliance enclosure be finishing (i.e. drywall) to avoid exposed insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.

FIG. 1

FIG. 2

12

FIG. 3
W415-2212 / 08.22.17

FIG. 4

FIG. 5

4.4.1 installing the appliance into a mantel

installation EN

1. Remove the front glass, refer to “front glass removal” section. 2. Install the top and bottom brackets (not supplied). 3. Insert the appliance into the mantel and secure it with the brackets. For appropriate mantel installation
instructions, consult your authorized dealer. 4. Place the drift wood logs and topaz glass chips or crystals along the media tray, refer to ” drift wood logs and
topaz glass chips installation” section. 5. Reinstall the front glass.

Fig. 1
STEP 1: LIFT ÉTAPES 1: SOULEVER

MANTEL
MANTEL TABLETTE

Fig. 2

MANTEL
MANTEL TABLETTE

APPLIANCE APPAREIL

STEP 2: INSERT ÉTAPES 2: INSÉREZ

1/4″

! ! DO NOT SLIDE APPLIANCE NE GLISSEZ PAS L’APPAREIL F

APPLIANCE APPAREIL
STEP 3: SET APPLIANCE ÉTAPES 3: RÉGLÉ APPAREIL

W415-2212 / 08.22.17

13

EN installation
4.5 120V hard wiring installation 4.5.1 NEFL32/42/50/60/74/100CHD 120V hardwiring
! WARNING
· Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection and wire the appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V minimum 15 amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired, in the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/NFPA 70 National Electrical Code in the United States.
Before hardwiring the appliance, remove the junction box control cover by removing the fasteners as shown.
note: There are 6 wires from the appliance junction; white (neutral), 2 yellows (heater & neutral), black (power L1), and green (ground) that connect to 120V power supply (breaker panel). Do NOT connect red wire to power supply (breaker panel).

14 W415-2212 / 08.22.17

WHITE (N) YELLOW (N1) YELLOW (N2)
BLACK (L1) RED (L2) GREEN (G)

(N) Jumper Jumper
(L1)

use 2 wire jumpers to connect N to N1
and N2.

(G)

installation EN
1. Remove the securing screw from the electrical cover plate located on the rear left side of the appliance. 2. Loosen the securing screw from the terminal block to remove the cord from the terminal block. NOTE: KEEP
2 WIRE JUMPERS IN THE TERMINAL BLOCK. 3. Add an electrical box connector and feed the supply wires through the 7/8″ (22mm) hole from the terminal
block. 4. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening
the screws on the (N) slots. (ENSURE JUMPER WIRES ARE SECURED) 5. Repeat step 4 with Black (L1) and Green (G) to their designated slots in the terminal block. 6. Re-install cover plate.

F I R E P L A C E

J U N C T I O N

WHITE (N)
YELLOW (N1) YELLOW (N2)
BLACK (L1) RED (L2)

JUMPER JUMPER

WHITE (N) BLACK (L1) GREEN (G)

120V

P O W E R

S U P P L Y

GREEN (G)

note:
Leave enough wire so that the appliance can be removed from the enclosure without disconnecting the power supply.

4.5.2 NEFL32/42/50/60/74/100CHS 120V hardwiring

F I R E P L A C E

J U N C T I O N

WHITE (N)

(N)

BLACK (L1)

(L1)

(G) GREEN (G)

F I

J U

W415-2212 / 08.22.17

15

EN

installation 1.
2. 3.
4.

btRLAInholdeoseACRPEEFLomIdecssrkoatceONNUC.TJInvrWneeewthhtliehsteeceost(rsneNicec)tachuwluerbirinri(onegNgxf)srcsoscoclmroerntewsnpw.eofcrwfortooemmrr asthtnuhedpeptfeeelyrleemtdcoitntrthaihceleabsldlucoeopcsvkpiegltyrnowaprtleiaermetdeso(lNtvohec)roasthlutoeegtdshcoiotnhnrdetthhf7ereo/t8mree”ram(t2rhi2nelemafttlembsrmil)dohiecnokaol.elfSbftrhelooecmcuWkaORPE r.pethpbUeYPPSL liyatentircgmeh.itneanling

5. Repeat step 4 with Black (L1) and Green (G) to their designated slots in the terminal block.

6. Re-install cover plate.

F I R E P L A C E

J U N C T I O N

WHITE (N)
BLACK (L1) GREEN (G)

120V

WHITE (N)
BLACK (L1) GREEN (G)

P O W E R

S U P P L Y

4.6 240V hard wiring installation (NEFL32/42/50/60/74/100CHD only)

! WARNING

· Turn off the appliance completely and let cool before servicing. Only a qualified and repair this electric appliance.
If it is necessary to hard wire this appliance, a qualified electrician must remove the appliance directly to the household wiring. The wire and double- pole power supply 240V minimum 15 amps, maximum 20 amps.

scbeorrervdaickceeorpnmenACRPEEFL I reuscsoONNUCTJIttniobsneharoanutdelddwsfieroerrvtihcee

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired, in the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/NFPA 70 National Electrical Code in the United States.

note:
There are 6 wires from the appliance junction; white (neutral), 2 yellow (heater & neutral), black (power L1), red (power L2), and green (ground) that connect to 240V power supply (breaker panel).

16 W415-2212 / 08.22.17

installation EN

White, black, red, and green wires:
Connect to 240V power supply.

(N)

WHITE (N)

YELLOW (N1)

YELLOW (N2)

(L1)

BLACK (L1)

(L2)

RED (L2) (G)
GREEN (G)

1. Remove the securing screw from the electrical cover plate located on the rear left side of the appliance. 2. Loosen the securing screw from the terminal block to remove the cord from the terminal block. NOTE:
REMOVE 2 WIRE JUMPERS IN THE TERMINAL BLOCK. 3. Add an electrical box connector and feed the supply wires through the 7/8″ (22mm) hole from the terminal
block. 4. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening
the screws on the (N) slots. 5. Repeat step 4 with Black (L1), Red (L2) and Green (G) to their designated slots in the terminal block. 6. Re-install cover plate.

F I R E P L A C E

J U N C T I O N

WHITE (N)
YELLOW (N1) YELLOW (N2)
BLACK (L1) RED (L2)

WHITE (N)
BLACK (L1) RED (L2) GREEN (G)

240V

P O W E R

S U P P L Y

GREEN (G)

note:

Leave enough wire so that the appliance can be removed from the enclosure without disconnecting the

power supply.

F I R E P L A C E

J U N C T I O N

P O W E R

S

U

P P

W415-2212 / 08.22.17

L

Y

17

EN f5r.a0mfirnagming – recessed installation

Measurements are taken from the body

Sides, back, and top

0″

Finishing Material

A B

A B
JUNCTION BOX

(NON-LOAD

BEARING)

4 1/2″
4 819/m2m”

6 1/16″
152mm 6 1/16″

[89MmINm] MAX [152mm]

minimum for CHS minimum for CHD

models

Model Number NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL72CHS NEFL100CHS

A
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)

B
33 1/8″ (84.1cm)
42 9/16″ (108.1cm)
50 13/16″ (129.1cm)
60 11/16″ (154.1cm)
74 13/16″ (190cm)
100 13/16″ (256.1cm)

Model Number NEFL32CHD NEFL42CHD NEFL50CHD NEFL60CHD NEFL72CHD NEFL100CHD

A
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)
16 1/8″ (41cm)

B
33 1/8″ (84.1cm)
42 9/16″ (108.1cm)
50 13/16″ (129.1cm)
60 11/16″ (154.1cm)
74 13/16″ (190cm)
100 13/16″ (256.1cm)

18 W415-2212 / 08.22.17

! WARNING
· Power supply service must be completed prior to finishing to avoid reconstruction. · Heat vents and air openings cannot be covered in any circumstances.

6.0 finishing EN

6.1 crystal ember installation
The glass front must be removed and the appliance must be secured in its final location before the crystal embers are installed.

A.

Carefully place crystal embers into the bottom media tray as

illustrated. Apply an even layer from side to side.

note:
For NEFL32/42/50/60/74/100CHD, place the small crystal embers into the media tray applying an even layer from side to side, then randomly place the big crystal embers on top of the small crystal embers.

6.2 driftwood log and topaz glass chips installation
The front glass must be removed and the appliance must be secured in its final location before the driftwood logs and topaz glass chips are installed.
1. Carefully place driftwood logs on the media tray. 2. Carefully place topaz glass chips to fill in spaces in between the driftwood logs.

Recommended driftwood log placement for NEFL50CHD

Recommended driftwood log placement for NEFL60CHD

W415-2212 / 08.22.17

19

EN finishing
6.3 trim installation (recessed installation only)
1. Install left and right trims and secure with fasteners as shown (Figure 1). 2. Install top and bottom trims and secure with fasteners as shown (Figure 2).

Fig. 1
6.4 side panel installation (wall mount installation only)
1. Install left and right trims and secure with fasteners as shown (Figure 1). 2. Install top and bottom trims and secure with fasteners as shown (Figure 2).

Fig. 2

Fig. 3

Fig. 4

6.5 front glass installation and removal
! WARNING
· Before the front glass is installed or removed, unplug the appliance and wait until appliance is cool to touch. Glass can be heavy and fragile so handle with care.

1. Install the front glass by aligning the pins on the appliance. Move the glass in and down to securely engage with the brackets (Figure 1).
2. Secure the front glass using the screws provided to the top middle section of the front glass (Figure 2). 3. Cover the screw with cover plate (Figure 3).

FIG. 1

FIG. 2

0719

20 W415-2212 / 08.22.17

FIG. 3

7.0 wiring diagram EN ! WARNING
· Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.
NEFL32/42/50/60/74/100CHS Wiring Diagram (NEFL100CHS diagram illustrated)

W415-2212 / 08.22.17

21

EN wiring diagram
NEFL32/42/50/60/74/100CHD Wiring Diagram (NEFL100CHD diagram illustrated)

*240V hard wiring illustrated. See “electrical information” section for 120V hard wiring.

22 W415-2212 / 08.22.17

8.0 operation EN ! WARNING
· While the appliance is operating, do not remove the glass panel. This will cause the remote control and touch panel to disfunction.
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate. ATTENTION: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.
8.1 operating control panel
The control panel is located on the lower right of the appliance.

Power

Turns the appliance on/off.

Yellow Flame Blue Flame
Heater
Ember Bed Light
ºF / ºC Heater Lock Temperature
Control

Controls flame brightness.

Settings: F0 – Flame off F1 – Small flame F2 – Medium flame F3 – Bright flame F4 – Brightest flame
Turns the heater and blower on/off.

Settings: H0 – Heater and blower off BL – Blower on H1 – Low heat H2 – High heat H3 – High heat with blower boost
Controls ember bed light settings.

Settings: L0 – Ember bed light off L1 – White L2 – Blue L3 – Green L4 – Red L5 – Yellow L6 – Purple L7 – Auto-cycle from white, orange, blue, orange-blue, whiteorange, white-blue (It will take 8.5 seconds to switch between colours) L8 – Lock to desired color

To change the temperature to Celsius or Fahrenheit, press hold 5 seconds and hold the yellow flame button for 5 seconds.

Heater button can be locked or unlocked by holding the heater button for 5 seconds. hold 5 seconds

hold 5 seconds

Press and hold the blue flame button for 5 seconds. This will change the button to temperature control, or vice-versa. There are 7 temperature settings (61ºF [16ºC], 64ºF [18ºC], 70ºF [21ºC], 75ºF [24ºC], 81ºF [27ºC], 85ºF [29ºC], and OFF)

W415-2212 / 08.22.17

23

EN operation
8.2 operating remote control

Power Blue Flame Orange Flame Yellow Flame
Heater
Flame Speed

NEFL32/42/50/60/74/100CHD
Turns the appliance on/off.
Controls flame brightness.
Settings: F0 – Flame off F1 – Small flame F2 – Medium flame F3 – Bright flame F4 – Brightest flame
Turns the heater and blower on/off.
Settings: H0 – Heater and blower off BL – Blower on H1 – Low heat H2 – High heat H3 – High heat with blower boost
Controls the speed of the flame. There are 5 flame speed settings (01 to 05) 01 is the slowest and 05 is the fastest setting.

NEFL32/42/50/60/74/100CHS

Ember Bed Color
Ember Bed Brightness
Top Light
NEFL32/42/50/60/ 74/100CHD only
Timer Temperature
Control

Controls ember bed light settings.
Settings: L0 – Ember bed light off L1 – White L2 – Blue L3 – Green L4 – Red L5 – Yellow L6 – Purple L7 – Auto-cycle from white, orange, blue, orange-blue, whiteorange, white-blue (It will take 8.5 seconds to switch between colours) L8 – Lock to desired color
Controls the brightness of the ember bed light.
Settings: b1 – Low b2 – Medium b3 – Bright b4 – Brightest
Same as ember bed color
There are 9 timer settings (0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h)
There are 7 temperature settings (61ºF [16ºC], 64ºF [18ºC], 70ºF [21ºC], 75ºF [24ºC], 81ºF [27ºC], 85ºF [29ºC], and OFF)

24 W415-2212 / 08.22.17

9.0 maionpteenratniocne EN
! WARNING
· Preparation for maintenance. · Always disconnect the power and allow the electric appliance to cool before performing any cleaning,
maintenance or relocation of this electric appliance. Turn controls to off and remove plug from outlet or turn off the house circuit breaker to electric appliance receptacle. · Do not install replacement lamps that exceed specified maximum watts. · The halogen lamps in your appliance can become extremely hot. Allow at least 10 minutes between turning off the appliance and removing the lamps to avoid accidental burns.

9.1 remote battery installation
! WARNING
· This remote control requires button batteries that are hazardous to young children. · WARNING – KEEP BATTERIES OUT OF REACH OF CHILDREN · Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical
burns and potential perforation of the oesophagus. · If you suspect your child has swallowed or inserted a button batOteFrRy,EiAmCmHeOdFiaCtHelIyLDsReEeNk
urgent medical assistance. · Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other
mechanical fastener is tightened. Do not use if compartment is not secure. · Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous. · Tell others about the risk associated with button batteries and how to keep their children safe.

1. To replace the existing battery, remove the battery holder.

REMOTE (REAR SIDE)

2. To remove the battery holder, turn the remote onto the front side and press the left side lever towards the center while pulling the battery holder out using the slot provided, as shown.

3. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder onto the remote by sliding it into position.

4. Battery cover will `click’ into remote control until secure.

BATTERY (CR 2025)

BATTERY COVER

note:
This hand held remote control must remain within 5 meters or 17 feet of the appliance to be effective, this range may be reduced when battery power is depleted.

W415-2212 / 08.22.17

25

EN r1e0p.0lacrepmlaecnetsments
! WARNING
· Failure to position the parts in accordance with this manual or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim. When ordering replacement parts always give the following information: · Model & Serial Number of appliance · Installation date of appliance · Part number · Description of part · Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as `SO’ are special order and can take up to 90 days for delivery
26.1

26 W415-2212 / 08.22.17

10.1 NEFL32/42/50/60/74/100CHS

replacements EN

note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to vacuum up any broken glass from inside the appliance before operation.

1

2

3

4

5

8

9

14 16 19 20

21

Items may not appear exactly as illustrated

REF. #

Description

Part Number

Stocked

NEFL32CHS NEFL42CHS NEFL50CHS NEFL60CHS NEFL74CHS NEFL100CHS

1

Front Glass

W010-4187 W010-4188 W010-4189 W010-4190 W010-4191 W010-4192

Yes

2 Flame Projection Plastic Panel W565-0283 W565-0284 W565-0285 W565-0286 W565-0287 W565-0288

Yes

3

Flame LED Light

W405-0046 W405-0046 W405-0046 W405-0046 W405-0046 W405-0046

Yes

4

Ember Bed Plastic Strip

W565-0295 W565-0296 W565-0297 W565-0298 W565-0299 W565-0300

5

Wall Mounting Bracket

W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616

Yes

6

*Cord Cover

W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572

Yes

7

*Reflector Spindle

W010-4244 W010-4245 W010-4246 W010-4247 W010-4248 W010-4249

8

Stepped Motor

W435-0088 W435-0088 W435-0088 W435-0088 W435-0088 W435-0088

Yes

9 Blower and Heater Assembly W010-4194 W010-4194 W010-4194 W010-4194 W010-4194 W010-4194

Yes

10

*Remote Control

W660-0211 W660-0211 W660-0211 W660-0211 W660-0211 W660-0211

Yes

11

Main Circuit Board

W190-0117 W190-0117 W190-0117 W190-0117 W190-0117 W190-0117

Yes

12

*Bag of Crystals

W497-0031 W497-0031 W497-0031 W497-0031 W497-0031 W497-0031

Yes

13

*Hardware Kit

W370-0119 W370-0119 W370-0119 W370-0119 W370-0119 W370-0119

Yes

14 Control Panel (With Remote W010-4195 W010-4195 W010-4195 W010-4195 W010-4195 W010-4195

Yes

Receiver)

15

*Wire Harness

W750-0428 W750-0428 W750-0428 W750-0428 W750-0428 W750-0428

16

Thermostat

G190-0004- G190-0004- G190-0004- G190-0004- G190- G190-0004-

Yes

SER

0004-SER

SER

17

*Wood Logs

N/A

Yes

18 *Topaz Glass Chips Media

N/A

Yes

19

14″ Ember Bed LED

W405-0047

N/A

W405-0047

N/A

W405-0047

N/A

Yes

20

19″ Ember Bed LED

N/A

W405-0048 W405-0048 W405-0048

N/A

W405-0048

Yes

21

Thermal Cut-off

W750-0426 W750-0426 W750-0426 W750-0426 W750-0426 W750-0426

Yes

*Part not illustrated

W415-2212 / 08.22.17

27

EN replacements
10.2 NEFL32/42/50/60/74/100CHD

1

2

3

4

5

8

9

14 16 19 20

21

Items may not appear exactly as illustrated

REF. #

Description

NEFL32CHD

NEFL42CHD

Part Number
NEFL50CHD NEFL60CHD

Stocked
NEFL74CHD NEFL100CHD

1

Front Glass

W010-4187 W010-4188 W010-4189 W010-4190 W010-4191 W010-4192

Yes

2 Flame Projection Plastic Panel W565-0283 W565-0284 W565-0285 W565-0286 W565-0287 W565-0288

Yes

3

Flame LED Light

W405-0046 W405-0046 W405-0046 W405-0046 W405-0046 W405-0046

Yes

4

Ember Bed Plastic Strip

W565-0301 W565-0302 W565-0303 W565-0304 W565-0305 W565-0306

5

Wall Mounting Bracket

W080-1616 W080-1616 W080-1616 W080-1616 W080-1616 W080-1616

Yes

6

*Cord Cover

W200-0571 W200-0572 W200-0572 W200-0572 W200-0572 W200-0572

Yes

7

*Reflector Spindle

W010-4244 W010-4245 W010-4246 W010-4247 W010-4248 W010-4249

8

Stepped Motor

W435-0088 W435-0088 W435-0088 W435-0088 W435-0088 W435-0088

Yes

9 Blower and Heater Assembly W010-4194 W010-4194 W010-4194 W010-4194 W010-4194 W010-4194

Yes

10

*Remote Control

W660-0210 W660-0210 W660-0210 W660-0210 W660-0210 W660-0210

Yes

11

Main Circuit Board

W190-0117 W190-0117 W190-0117 W190-0117 W190-0117 W190-0117

Yes

12

*Bag of Crystals

W497-0031 W497-0031 W497-0031 W497-0031 W497-0031 W497-0031

Yes

W497-0032 W497-0032 W497-0032 W497-0045 W497-0045 W497-0045

13

*Hardware Kit

W370-0119 W370-0119 W370-0119 W370-0119 W370-0119 W370-0119

Yes

14 Control Panel (With Remote W010-4195 W010-4195 W010-4195 W010-4195 W010-4195 W010-4195

Yes

Receiver)

15

*Wire Harness

W750-0425 W750-0425 W750-0425 W750-0425 W750-0425 W750-0425

16

Thermostat

G190-0004- G190-0004- G190-0004- G190-0004- G190-0004- G190-0004-

Yes

SER

17

*Wood Logs

TBD

W135-0728 W135-0728

TBD

Yes

W135-0729 W135-0729

W135-0730 W135-0730

W135-0731

(x2)

W135-0731

18

*Topaz Glass Chips Media W300-0211 W300-0211 W300-0211 W300-0211 W300-0211 W300-0211

Yes

19

14″ Ember Bed LED

W405-0047

N/A

W405-0047

N/A

W405-0047

N/A

Yes

20

19″ Ember Bed LED

W405-0048 W405-0048 W405-0048 W405-0048 W405-0048 W405-0048

Yes

21

Thermal Cut-off

W750-0426 W750-0426 W750-0426 W750-0426 W750-0426 W750-0426

Yes

*Part not illustrated

28 W415-2212 / 08.22.17

11.0 troubleshooting EN
! WARNING
· Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

sympton Dim or no flame
Ember bed is not glowing or dimming.
No warm air coming out of appliance.
Appliance turns off and will not turn on.
Appliance will not come on when power button/switch is put into the “on’ position.
Remote control does not work. Heater shuts off automatically
Flame does not move. Power failure. LED flashing.

problem Flame brightness not selected. Flame LEDs are burnt out. Main PCB board burnt out. Brightness not selected. Ember LEDs are burnt out. Main PCB board burnt out. Heater setting not selected. Heater has been locked out. Room temperature is higher than appliance setting (if set to room temperature). Appliance has overheated and safety thermal switch has tripped. Heater is burnt out House circuit breaker has tripped. Appliance’s fuse has blown. Appliance has overheated and safety thermal switch has tripped. Appliance is not plugged into an electrical outlet. Hard wire connections are not correct (if applicable). Appliance has overheated and safety thermal switch has tripped. Circuit board is burnt out. Low/dead batteries. Remote receiver malfunction. Room is too warm.
Motor stalled/malfunction.

test solution See “operation” section. Inspect the LED and replace, if necessary. Inspect the Main PCB board and replace, if necessary. See “operation” section. Inspect the ember bed LEDs and replace, if necessary. Inspect the Main PCB board and replace, if necessary. See “operation” section. See “operation” section. Reset temperature setting.
Unplug power and turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
Inspect the blower and heater and replace, if necessary. Reset house circuit breaker.
Replace the fuse. Unplug power to turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in or turn it on.
Check plug and plug it in.
See “hard wiring installation” section.
Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace, if necessary. Replace batteries in remote control. Ensure remote receiver is not blocked. Replace control panel. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature. Cycle on/off. If problem persists, consult dealer.

Appliance has returned to default settings.
Appliance has overheated and safety thermal switch has tripped.

Re-program appliance to original settings (not applicable with all appliances.)
Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in or turn the breaker on.

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EN12w.a0 rrwanatryranty
Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance Certificate.
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you
expect from Napoleon.
Napoleon Electric Appliance Limited Warranty
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first year of limited warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights. Light bulbs and fuses are NOT covered by the warranty. Any labour related to warranty repair is not covered. Construction of models vary. Warranty applies only to components included with your specific appliance.
Conditions and Limitations
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations: Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes. This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZERTM logs. In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions. Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages. This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon. Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim. All parts replaced under the Limited Warranty Policy are subject to a single claim. All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation. The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are seeking warranty service from a dealer.
All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.
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NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

7200, Route Transcanadienne, Montréal, Québec H4T 1A3 24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8 214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8 103 Miller Drive, Crittenden, Kentucky, USA 41030
Phone: 1-866-820-8686 napoleonproducts.com