PREDATOR HELIOS 300 User Manual
- June 7, 2024
- Predator
Table of Contents
HELIOS 300
PREDATOR HELIOS 300
User’s Manual
2 –
© 2019. All Rights Reserved. Predator Helios 300 Covers: PH315-52 / PH317-53
This revision: August 2019
Important
This manual contains proprietary information that is protected by copyright
laws. The information contained in this manual is subject to change without
notice. Some features described in this manual may not be supported depending
on the Operating System version. Images provided herein are for reference only
and may contain information or features that do not apply to your computer.
Acer Group shall not be liable for technical or editorial errors or omissions
contained in this manual.
Register your Predator product
1. Ensure you are connected to the Internet. 2. Open the Acer Product
Registration app. 3. Install any required updates. 4. Sign up for an Acer ID
or sign in if you already have an
Acer ID, it will automatically register your product. After we receive your
product registration, you will be sent a confirmation email with important
data.
Model number: Serial number:
Date of purchase:
___ Place of purchase:
Table of contents – 3
TABLE OF CONTENTS
First things first
6
Your guides …………………………………………… 6
Basic care and tips for using your
computer …………………………………………………. 7
Turning your computer off …………………. 7
Taking care of your computer……………. 7
Taking care of your AC adapter……….. 8
Cleaning and servicing …………………………. 8
Your Predator notebook tour
9
Screen view …………………………………………… 9
Keyboard view ……………………………………. 10
Right view …………………………………………….. 11
USB Type-C information……………………. 11
USB 3.1 Gen 2 information ……………….. 11
Left view……………………………………………….. 12
USB 3.1 Gen 1 information……………….. 13
Rear view ……………………………………………… 13
Base view……………………………………………… 14
Using the keyboard
15
Lock keys……………………………………………… 15
Hotkeys…………………………………………………. 15
Windows keys …………………………………….. 16
Using the Precision Touchpad 17 Touchpad gestures …………………………… 17 Changing touchpad settings………….. 19
Recovery
21
Creating a factory default backup. 21
Backing up your wireless and LAN
drivers…………………………………………………… 23
Restoring your computer………………. 24
Reset this PC and keep my files……. 24
Reset this PC and remove everything 25
Using a Bluetooth connection 28 Enabling and disabling Bluetooth . 28
Enable Bluetooth and add a device 28
Connecting to the Internet
31
Connecting to a wireless network.. 31
Connecting to a wireless LAN …………. 31
Connecting with a cable …………………. 34
Built-in network feature …………………… 34
Connecting to a cellular network… 34
PredatorSense
35
The PredatorSense main screen … 35
PredatorSense and Acer
TrueHarmonyTM settings ……………….. 36
Adjusting the keyboard backlight .. 37
Dynamic lighting………………………………… 37
Creating a Lighting Profile……………. 38 Overclocking ………………………………………. 38 Fan control …………………………………………. 39 Monitoring…………………………………………… 40 Sync game settings…………………………. 40 App Center………………………………………….. 42 App Management……………………………… 42
Bluelight Shield
44
Securing your computer
46
Using a computer security lock ….. 46
Using passwords………………………………. 46
Entering passwords…………………………….. 47
BIOS utility
48
Boot sequence…………………………………… 48
Setting passwords …………………………… 48
Power management
49
Saving power……………………………………… 49
Battery pack
51
Battery characteristics …………………… 51
Charging the battery ………………………….. 51
Optimizing battery life ………………………. 52
Checking the battery level ………………. 53
Battery-low warning………………………….. 53
Traveling with your computer 54
Disconnecting from the desktop … 54
Moving around ………………………………….. 54
Preparing the computer …………………… 54 What to bring to meetings ………………. 55
Taking the computer home ……………. 55
Preparing the computer …………………… 55 What to take with you ………………………. 56 Special
considerations ………………………. 56 Setting up a home office ………………….. 56
Traveling with the computer …………. 57
Preparing the computer ……………………. 57 What to take with you ……………………….. 57
Special considerations ……………………….. 57
Traveling internationally ……………….. 58
Preparing the computer …………………… 58 What to bring with you …………………….. 58
Special considerations ………………………. 58
Universal Serial Bus (USB)
61
USB Type-C port
62
Video and audio connectors
63
Connecting a monitor ……………………… 63
Headphones and microphone………. 63
4 – Table of contents
HDMI
64
Frequently asked questions
66
Requesting service…………………………… 68
Tips and hints for using Windows
10……………………………………………………………. 70
How do I get to Start? ……………………… 70 How do I turn off my computer? ….. 70 How do I unlock my computer?…….. 70 How do I set the alarm?……………………. 72 Where are my apps?…………………………… 73 What is a Microsoft ID (account)?… 73 How do I check for Windows
updates?………………………………………………….. 74 Where can I get more information? 74
Troubleshooting ………………………………… 75
Troubleshooting tips…………………………… 75 Error messages…………………………………….. 75
Internet and online security
77
First steps on the net ……………………… 77
Protecting your computer………………… 77
Choose an Internet Service Provider 77
Network connections ………………………….. 79
Surf the Net! ………………………………………….. 81
Internet security software……………….. 81
Getting started…
In this section you will find:
· Useful information on caring for your computer and your health
· Where to find the power button, ports and connectors · Tips and tricks for
using the touchpad and keyboard · How to create recovery backups · Guidelines
for connecting to a network and using
Bluetooth · Information on using Predator’s bundled software
6 – First things first
FIRST THINGS FIRST
We would like to thank you for making this Predator notebook your choice for
meeting your mobile computing needs.
Your guides
To help you use your Predator notebook, we have designed a set of guides:
First off, the Setup Guide helps you get started with setting up your
computer.
The Quick Guide introduces you to the basic features and functions of your new
computer. For more on how your computer can help you to be more productive,
please refer to the User’s Manual. This guide contains detailed information on
such subjects as system utilities, data recovery, expansion options and
troubleshooting.
Once you have connected to the internet, you can download updates for your
computer from: http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by pasting in
or manually entering the serial number, SNID, or product model.
3. From this page you can also download and install the Acer identification
utility that will automatically detect your computer’s serial number and SNID
and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or documents will be
listed.
First things first – 7
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following: · Use the Windows shutdown
command: Press the Windows
key or select the Windows Start button, select Power > Shut down. · Right-
click the Windows Start button > Shut down or sign out > Shut down. If you
need to power down the computer for a short while, but don’t want to
completely shut it down, you can put it to Sleep by doing any of the
following: · Press the power button. · Press the sleep hotkey. · Press the
Windows key or select the Windows Start button, select Power > Sleep. · Right-
click the Windows Start button > Shut down or sign out > Sleep.
Note
If you cannot power off the computer normally, press and hold the power button
for up to ten seconds to shut down the computer. If you turn off the computer
and want to turn it on again, wait at least two seconds before powering up.
Taking care of your computer
Your computer will serve you well if you take care of it. · Only use the
adapter provided with your device, or an Acer-
approved adapter to power your device. · Do not expose the computer to direct
sunlight. Do not
place it near sources of heat, such as a radiator. · Do not expose the
computer to temperatures below 0º C
(32º F) or above 50º C (122º F). · Do not subject the computer to magnetic
fields.
8 – First things first
· Do not expose the computer to rain or moisture. · Do not spill water or any
liquid on the computer. · Do not subject the computer to heavy shock or
vibration. · Do not expose the computer to dust or dirt. · Never place objects
on top of the computer. · Do not slam the computer display when you close it.
· Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter: · Do not connect the
adapter to any other device. · Do not step on the power cord or place heavy
objects on
top of it. Route the power cord and any cables away from where people walk. ·
When unplugging the power cord, do not pull on the cord itself but pull on the
plug. · The total ampere ratings of the equipment plugged in should not exceed
the ampere rating of the cord if you are using an extension cord. Also, the
total current rating of all equipment plugged into a single wall outlet should
not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps: 1. Turn off the computer. 2.
Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use liquid or
aerosol
cleaners. If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
Your Predator notebook tour – 9
YOUR PREDATOR NOTEBOOK
TOUR
After setting up your computer as illustrated in the Setup Guide, let us show
you around your new Predator computer.
Screen view
1
2
3
Icon Item
Description
Internal stereo digital
1
Microphones microphones for sound
recording.
Web camera for video
communication.
2
Webcam
A light next to the webcam
indicates that the webcam is
active.
3
Screen
Displays computer output.
10 – Your Predator notebook tour
Keyboard view
1 5 4
2
3
Icon Item 1 TURBO TURBO key
2
Backlit keyboard
Description
Switches overclocking and fan speed level.
For entering data into your computer. See “Using the keyboard” on page 15.
3
Touchpad
Touch-sensitive pointing device.
4
PredatorSense Launches PredatorSense
key
application.
5
Power button Turns the computer on and off.
Right view
Your Predator notebook tour – 11
12 3 4
5
Icon Item
Description
1
USB Type-C Connects to USB devices with a
port
USB Type-C connector.
USB port with
2
power-off
Connects to USB devices.
charging
3
Mini
Connects to an external display
DisplayPort device.
4
HDMI port
Supports high-definition digital video connections.
5
Ventilation and cooling fan
Allows the computer to stay cool. Do not cover or obstruct the openings.
USB Type-C information
· USB 3.1 Gen 2 with transfer speeds up to 10 Gbps. · Delivers up to 3 A at 5 V DC for USB charging.
USB 3.1 Gen 2 information
· USB 3.1 Gen 2 compatible port is blue. · Provides transfer speed up to 10 Gbps. · Compatible with USB 3.1 Gen 2 and earlier devices. · For optimal performance, use USB 3.1 Gen 2-certified devices. · Defined by the USB 3.1 Gen 2 specification (SuperSpeedPlus USB).
12 – Your Predator notebook tour
Left view
PH315-52
1
2
34 5 6 7
PH317-53
1
2
345 6 7
Icon Item
Description
1
Kensington Connects to a Kensington-
lock slot
compatible security lock.
Ventilation Allows the computer to stay cool.
2
and cooling Do not cover or obstruct the
fan
openings.
3
DC-in jack Connects to an AC adapter.
Indicates the computer’s battery
status.
Battery
Amber when the battery is
indicator
charging.
4
Blue when fully charged (with the
AC adapter plugged in).
Power indicator
Indicates the computer’s power status.
Connects to an Ethernet 10/
5
Ethernet (RJ-45) port
100/1000-based network. Pull the lip down to open the port fully. (Specifications vary
depending on model.)
Your Predator notebook tour – 13
Icon Item
Description
6
USB port
Connects to USB devices.
7
Headset/
Connects to audio devices (e.g.,
speaker jack speakers, headphones)
USB 3.1 Gen 1 information
· USB 3.1 Gen 1 compatible ports are blue. · Provides transfer speed up to 5
Gbps. · Compatible with USB 3.1 Gen 1 and earlier devices. · For optimal
performance, use USB 3.1 Gen 1-certified
devices. · Defined by the USB 3.1 Gen 1 specification (SuperSpeed
USB).
Rear view
1
Icon Item
Ventilation
1
and cooling
fan
Description
Allows the computer to stay cool. Do not cover or obstruct the openings.
14 – Your Predator notebook tour
Base view
1
2
Icon Item
Ventilation
1
and cooling
fan
2
Speakers
Description
Allows the computer to stay cool. Do not cover or obstruct the openings.
Deliver stereo audio output.
Using the keyboard – 15
USING THE KEYBOARD
The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows keys and hotkeys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard functions on and off.
Lock key Caps Lock Num Lock
Scroll Lock
Description
When Caps Lock is on, all alphabetic characters typed are in uppercase.
When Num Lock is on, the keypad is in numeric mode. The keys function as a
calculator (complete with the arithmetic operators +, -, *, and /). Use this
mode when you need to do a lot of numeric data entry.
When Scroll Lock is on, the screen moves one line up or down when you press
the up or down arrow keys respectively. Scroll Lock does not work with some
applications.
Hotkeys
To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
Hotkey Fn + F3
Icon
Description
Turns on / off the computer’s network devices.
Fn + F4
Puts the computer in Sleep mode.
Fn + F5 Fn + F6
Switches display output between the display screen, external monitor (if
connected) and both.
Turns the display screen backlight off to save power. Press any key to return.
16 – Using the keyboard
Hotkey Fn + F7
Icon
Description Turns the built-in touchpad on and off.
Fn + F8 Fn + F9 Fn + F10 Fn + F11
Turns the speakers on and off.
Decreases the intensity of the keyboard backlight. Increases the intensity of
the keyboard backlight.
Pause Sends a Break Command.
Fn + F12 Scr Lk Turns Scroll Lock on or off.
Fn + Pg Up
Play or pause a selected media file.
Fn + Pg Dn
Return to the previous media file.
Fn + End
Jump to the next media file.
Fn +
Increases the sound volume.
Fn +
Decreases the sound volume.
Fn +
Increases the screen brightness.
Fn +
Decreases the screen brightness.
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Key Windows key Application key
Description
Pressed alone it returns to the Start screen or to return to the last open
app.
This key has the same effect as clicking the right mouse button.
Using the Precision Touchpad – 17
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or ‘cursor’) on the screen. As you slide your
finger across the touchpad, the cursor will follow this movement. The
Precision Touchpad (PTP) is designed to provide a more uniform, smooth, and
accurate touchpad experience. Many applications support precision touchpad
gestures that use one or more fingers, however, some gestures may not be
supported by the specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with your finger, to
perform a ‘click’, which will select or start an item. Quickly repeat the tap
to perform a double tap or ‘double click’.
Two-finger press
Lightly tap the touchpad with two fingers to perform a ‘right click’. In the
Start screen, this will toggle the app commands. In most apps this will open a
context menu related to the selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists by placing two
fingers on the touchpad and moving both in any direction.
18 – Using the Precision Touchpad
Two-finger pinch
Zoom in and out of photos, maps and documents with a simple finger-and-thumb
gesture.
Three-finger press
Lightly tap the touchpad with three fingers to open Cortana (if your computer
supports Cortana) or open the Search Windows (if your computer does not
support Cortana).
Three-finger swipe
Swipe across the touchpad with three fingers. · Swipe up to open Task View.
Move the cursor
over a window and tap the touchpad to select that window, or swipe downwards
to exit Task View. · Swipe down to minimize all open windows and show Desktop;
swipe upwards to restore the minimized windows. · Swipe left or right to
switch between open windows.
Four-finger press
Lightly tap the touchpad with four fingers to open the Action Center.
Four-finger swipe
Swipe across the touchpad with four fingers. · Swipe up to open Task View.
Move the cursor
over a window and tap the touchpad to select that window, or swipe downwards
to exit Task View. · Swipe down to minimize all open windows and show Desktop;
swipe upwards to restore the minimized windows.
Using the Precision Touchpad – 19
The precision touchpad includes added technology features that help recognize
and prevent unintentional gestures such as accidental taps, gestures, and
pointer movement.
Note
The touchpad is sensitive to finger movement; the lighter the touch, the
better the response. Please keep the touchpad and your fingers dry and clean.
Changing touchpad settings
To change the touchpad settings to suit your personal requirements, please do
the following. 1. In the icon tray in the lower right-hand corner of the
screen, select the Notifications icon to open the Notifications pane.
2. Select All settings.
3. Select Devices > Touchpad
4. Now you can adjust the settings to suit your personal needs. You can
switch off the touchpad if you prefer to use a mouse. Or you can adjust the
touchpad sensitivity to suit your needs. Scroll down to see more settings.
20 – Using the Precision Touchpad
RECOVERY
Recovery – 21
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 65) do not help, you can recover your
computer. This section describes the recovery tools available on your
computer. Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, or create a factory default backup. If you cannot access Acer
Care Center, click Settings in the Start menu, select Update & Security and
then click Recovery.
Note
Acer Care Center vary depending on model or Operating System.
Important
We recommend that you create a Factory Default Backup as soon as possible. In
certain situations a full recovery will require a USB recovery backup.
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your operating
system, installed apps and data.
Note
Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.
1. From Start, select Care Center then Recovery Management.
22 – Recovery
2. Select the Backup tab and click Get Started for Create Factory Default
Backup to open the Recovery Drive window.
3. Make sure Back up system files to the recovery drive is selected and click
Next.
Recovery – 23
4. Plug in the USB drive and wait for the PC to detect the USB drive then
click Next.
5. Everything on the drive will be deleted. Click Create to continue.
6. You will be shown the backup progress on the screen. 7. Follow the process
until it completes. 8. Unplug the USB drive and label it clearly.
Important
Write a unique, descriptive label on the backup, such as ‘Windows Recovery
Backup’. Make sure you keep the backup in a safe place that you will remember.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to install
the wireless and LAN drivers if you install another operating system. 1. From
Start, select Care Center then Recovery Management. 2. Select the Backup tab
and click Get started for Backup
wireless and LAN drivers. Choose a folder to save your drivers and select OK.
24 – Recovery
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer
back to its default status. You can choose to keep your files or remove them
before reinstalling Windows.
Reset this PC and keep my files
1. From Start, select Care Center then Recovery Management. 2. Select the
Restore tab and click Get started to Choose an
option.
3. Select Keep my files to refresh your PC and reinstall your operating
system without removing your personal files. Click Next to continue.
Important
If you have apps installed on your PC, they will be removed.
Recovery – 25
4. Resetting the PC will reinstall Windows, change settings back to their
factory defaults and remove all preinstalled apps and programs without
removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn
off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will
restart several times during the reset process.
7. Follow the process until it completes. 8. When your PC has completed the
reset process, Windows
will have been reset back to its factory default settings without removing
your personal files.
Reset this PC and remove everything
1. From Start, select Care Center then Recovery Management. 2. Select the
Restore tab and click Get Started to Choose an
option.
26 – Recovery
3. Select Remove everything to reset your PC back to its factory default.
This process will reinstall your operating system and remove all of your
personal files, apps, and settings.
4. Select Just remove my files if you are keeping your computer. This will be
quicker, but less secure. Files may still be recovered with a file recovery
program. Select Remove files and clean the drive if you are not keeping your
computer. This process will take longer, but will be more secure.
Warning
Selecting “Remove files and clean the drive” will remove all of your personal
files and accounts, along with pre-existing drivers that may affect your
Windows installation.
5. Click Reset to continue.
Recovery – 27
6. You will be shown the reset progress on the screen. The screen will turn
off during the reset process.
7. The screen will turn back on when it is installing Windows. Your PC will
restart several times during the reset process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows will use factory
default settings.
28 – Using a Bluetooth connection
USING A BLUETOOTH
CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over short
distances between many different types of devices. Bluetooth-enabled devices
include computers, cell phones, tablets, wireless headsets, and keyboards. To
use Bluetooth, you must ensure the following: 1. Bluetooth is enabled on both
devices. 2. Your devices are “paired” (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your computer, this
may be an external switch, a software setting, or a separate Bluetooth dongle
plugged into the computer’s USB port (if no internal Bluetooth adapter is
available).
Note
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be “paired” with your computer’s Bluetooth
adapter. This means it must first be authenticated for security purposes. You
only need to pair once. After that, simply turning on the Bluetooth adapter of
both devices will connect them. Bluetooth on your computer is disabled by
default. To enable your computer’s Bluetooth adapter, do the following: 1.
Press the Windows key or select the Windows Start
button > Settings > Devices > Bluetooth & other devices, and click the toggle
under Bluetooth to enable/disable it.
Using a Bluetooth connection – 29
2. Click on Add Bluetooth or other device then select the device that you
want to add.
3. Your computer will automatically start searching for devices, as well as
make itself visible to other devices.
4. Select the device you wish to pair from the list of discovered devices.
5. After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any
inputs (as in a headset), the passcode is hardcoded into the device (usually
“0000” or “1234”). Consult your device’s user manual for more information.
30 – Using a Bluetooth connection
You can also enter the Bluetooth settings by selecting the Notifications icon
in the lower right-hand corner of the screen to open the Notifications pane.
From here, you can enable or disable Bluetooth or right-click on Bluetooth >
Go to Settings to enter the Bluetooth settings.
Connecting to the Internet – 31
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections, and getting
connected to the internet. For detailed information, please refer to Network
connections on page 79. Your computer’s built-in network features make it easy
for you to connect your computer to the internet. First though, in order to
connect to the internet from home, you’ll need to sign up for internet
services from an ISP (Internet Service Provider) — usually a phone or cable
company — that will have to go to your home or office to set up internet
service. The ISP will install a small box, a router or modem, that will allow
you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can link two
or more computers without using wires. Once connected to WLAN, you can access
the internet. You can also share files, other devices, and even your internet
connection itself. Your computer’s wireless connection is turned on by default
and Windows will detect and display a list of available networks during setup.
Select your network and enter the password if required.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and during
take-off, as they may be dangerous to the operation of the aircraft, disrupt
communications, and even be illegal. You may turn on your computer’s wireless
devices only when informed that it is safe to do so by the cabin crew.
32 – Connecting to the Internet
Predator notebook computers feature a Flight mode hotkey that turns the
network connection on or off. You can use the network management options to
turn your wireless network on/off or control what is shared over the network.
To connect to a wireless network, please follow the steps below. 1. Ensure you
have a wireless router/access point and
current internet connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are trying to
connect to a public network (such as at a coffeeshop), make sure you have the
wireless network’s name.
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
2. Click Network icon in the notification area.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
3. You will see a list of available wireless networks. Select the one you
wish to use.
Connecting to the Internet – 33
4. Once you select a wireless network, select Connect.
5. If required, enter the network’s password.
34 – Connecting to the Internet
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable into the
network port on your computer, and the other end into a port on your router
(refer to the image below.) Then, you’ll be ready to get online.
Connecting to a cellular network
If your computer has a SIM slot, you can connect to the internet using a
cellular phone network. To do this, you must have a compatible SIM card and a
data contract with your cellular provider. Contact your cellular provider for
more information on connecting to the internet using a cellular network.
PREDATORSENSE
PredatorSense – 35
PredatorSense allows you to overclock processors and control fan behavior.
Multiple profiles allow you to quickly switch between lighting schemes. It
also allows you to monitor system performance, synchronize the key function
settings for a specific game and launch/uninstall your apps quickly.
The PredatorSense main screen
The main screen gives you an overview of temperatures. You can also change fan
behavior, select a lighting profile, change Acer TrueHarmonyTM mode and change
overclocking levels (see Overclocking on page 38).
Note
The temperatures listed may vary depending on your computer’s configuration
and the power output of the CPU and GPU.
36 – PredatorSense
PredatorSense and Acer TrueHarmonyTM settings
Click the Settings icon to change settings for your Predator system. You can
set LCD Overdrive (which boosts the screen response times in 3 milliseconds).
Turn keyboard backlight off automatically if no action within 30 seconds. You
can disable sticky keys, the Windows and menu keys or system boot animation
and change temperature units.
To get a different audio experience, you can click Acer TrueHarmonyTM icon to
adjust the audio mode.
PredatorSense – 37
Adjusting the keyboard backlight
Select Lighting to see keyboard lighting options.
The keyboard backlight is divided into four zones, which you can turn on or
off independently. In each zone, you can choose a custom color from the color
square. Click the slider under each zone to turn the backlight on or off for
that zone.
Dynamic lighting
Select Dynamic to see a set of animated light effects.
Each effect provides an animation for the backlight colors, which either
repeats a pattern.
38 – PredatorSense
Creating a Lighting Profile
You can create profiles for lighting schemes and switch instantly using the
menus on the main page, or in the Lighting page. Select a Profile from the
Lighting Profile list.
To add a new profile, first adjust the lighting options, then select + New
profile. Enter a new name for the profile. To delete, rename, import, or
export a profile, select Profile Manager.
Overclocking
Your computer’s GPU support overclocking. You can change the overclocking
level using the menu on the main page, or select the Overclocking tab for more
information.
Three levels are available: Normal (no overclocking), Fast and Extreme.
PredatorSense – 39
If the AC adapter is disconnected or if the battery charge is lower than 40%,
overclocking options will be disabled. Note
Acer is not responsible for any damages incurred from overclocking if any
third party tools are used to overclock the CPU or graphics besides
PredatorSense.
Warning
This system is designed to support overclocking for the GPU. However,
overclocking may result in system instability. If you experience system
instability, shut down and restart your system; it will restart with default
Normal settings.
Fan control
Use the fan control to adjust the fan activity for the CPU and GPU.
Activate CoolBoostTM to increase fan speed beyond the normal maximum,
enhancing cooling power when the system is under heavy use.
40 – PredatorSense
Monitoring
From Monitoring page, click CPU/GPU or System tab to check processor and
system temperature and loading. Data is shown for the last 60 minutes, so you
can track your CPU, GPU and system’s status after performing different tasks.
Sync game settings
Use Game Sync to save the settings for different games. The settings includes
the fan behavior, lighting profile, Acer TrueHarmonyTM mode and overclocking
levels. The settings will be switched automatically when the game is launched.
Note
Execution file setting vary depending on game designed. If the settings
doesn’t switch automatically, please contact the game developer to find the
execution file location.
PredatorSense – 41
Select Add Game to create a new game setting on lower right page. Click Browse
to select the execution file (.exe) of the game. Then, select the appropriate
setting for the functions and click Add to finish.
42 – PredatorSense
App Center
App Center is a great way to quickly launch the installed app in your
computer. To add the app, select Add App in the lower right page. Click Browse
to select the execution file (.exe) of the app and click Add to finish. Then,
you can double click the app icon to run the application directly.
App Management
Use App Management to remove installed apps easily. You can also remove
several apps at one time.
PredatorSense – 43
From the app list, select the unnecessary app and click Uninstall. Double
check the uninstall app list, then click Yes to remove the app.
44 – Bluelight Shield
BLUELIGHT SHIELD
The Bluelight Shield can be enabled to reduce blue-light emissions from the
screen to protect your eyes.
To configure the Bluelight Shield, search for ‘Quick Access’ in the Start
Menu. From here you can toggle Bluelight Shield on or off, and you can choose
from four different modes to fit your needs:
No. Item
1
Low Reduction
2
Medium Reduction
3
High Reduction
4
Long Hour Mode
Description
Reduces blue light emission from the LED backlit screen by 10% to 25% for
basic protection.
Reduces blue light emission from the LED backlit screen by 26% to 45% to
protect your eyes.
Reduces blue light emission from the LED backlit screen by 46% to 65% for
maximum protection.
Professionally tuned to reduce eye strain over an extended period of time.
Note
Specifications vary depending on model or Operating System.
Keeping your computer and data safe…
In this section you will find:
· How to secure your computer · Setting passwords · What you need to prepare
when you’re traveling · How to get the most out of your battery
46 – Securing your computer
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of. Learn
how to protect and take care of your computer. Security features include
hardware and software locks — a security notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock. Wrap a
computer security lock cable around an immovable object such as a table or
handle of a locked drawer. Insert the lock into the notch and turn the key to
secure the lock. Some keyless models are also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting these
passwords creates several different levels of protection for your computer and
data: · Supervisor Password prevents unauthorized entry into the
BIOS utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 48. · User Password secures your
computer against unauthorized use. Combine the use of this password with
password checkpoints on boot-up and resume from Hibernation (if available) for
maximum security. · Password on Boot secures your computer against
unauthorized use. Combine the use of this password with
Securing your computer – 47
password checkpoints on boot-up and resume from Hibernation (if available) for
maximum security.
Important
Do not forget your Supervisor Password! If you forget your password, please
get in touch with your dealer or an authorized service center.
Entering passwords
When a password is set, a password prompt appears in the center of the display
screen. · When the Supervisor Password is set, a prompt appears
when you enter the BIOS utility. · Type the Supervisor Password and press
Enter to access
the BIOS utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter. · When the User Password is set and the
password on boot parameter is enabled, a prompt appears at boot-up. · Type the
User Password and press Enter to use the computer. If you enter the password
incorrectly, a warning message appears. Try again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the password
correctly after three tries, the system halts. Press and hold the power button
for four seconds to shut down the computer. Then turn on the computer again,
and try again.
48 – BIOS utility
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your
computer’s BIOS. Your computer is already properly configured and optimized,
and you do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it. To activate the BIOS utility,
press F2 while the computer logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility, then
select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select Security
from the categories listed on the top of the screen. Find Set Supervisor
Password and enter a password to enable this feature. Once you have entered a
password for this feature, you may then enable/disable Password on Boot.
Remember to select F10 to properly save and exit the BIOS utility when you are
done making changes.
Power management – 49
POWER MANAGEMENT
This computer has a built-in power management unit that monitors system
activity. System activity refers to any activity involving one or more of the
following devices: keyboard, mouse, hard disk, peripherals connected to the
computer, and video memory. If no activity is detected for a period of time,
the computer stops some or all of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small amount
of power to check for signals to start. These checks will slowly drain your
computer’s battery. If you prefer to reduce your computer’s power requirements
and environmental impact, turn off Fast startup:
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over
a network (Wake on LAN).
1. Press the Windows key or select the Windows Start button then select
Settings > System > Power & sleep.
2. Select Additional power settings. 3. Select Choose what the power buttons
do.
50 – Power management
4. Select Change settings that are currently unavailable.
5. Scroll down and disable Turn on fast startup. 6. Select Save changes.
BATTERY PACK
Battery pack – 51
The computer uses an embedded Lithium battery that gives you long use between
charges.
Battery characteristics
The battery is recharged whenever you connect the computer to the AC adapter.
Your computer supports charge-in-use, enabling you to recharge the battery
while you continue to operate the computer. However, recharging with the
computer turned off significantly reduces charge time. The battery will come
in handy when you travel or during a power failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power outlet.
Note
You are advised to charge the battery before retiring for the day. Charging
the battery overnight before traveling enables you to start the next day with
a fully charged battery.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning
process that you should follow: 1. Connect the AC adapter and fully charge the
battery. 2. Turn on the computer and complete setting up the
operating system. 3. Disconnect the AC adapter. 4. Operate the computer using
battery power. 5. Fully deplete the battery until the battery-low warning
appears.
52 – Battery pack
6. Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged
three times. Use this conditioning process for all new batteries, or if a
battery hasn’t been used for a long time.
Warning
Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C
(113° F). Extreme temperatures may adversely affect the battery pack.
The battery conditioning process ensures your battery accepts the maximum
possible charge. Failure to follow this procedure will prevent you from
obtaining the maximum battery charge, and will also shorten the effective
lifespan of the battery. In addition, the useful lifespan of the battery is
adversely affected by the following usage patterns: · Using the computer on
constant AC power. · Not discharging and recharging the battery to its
extremes,
as described above. · Frequent use; the more you use the battery, the faster
it
will reach the end of its effective life. An embedded battery has a life span
of more than 1,000 charge/discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation,
prolonging the charge/recharge cycle and improving recharging efficiency. You
are advised to follow the suggestions set out below: · Use AC power whenever
possible, reserving battery for
mobile use. · Remove accessories that are not being used (e.g. a USB
disk drive), as they can continue to draw power.
Battery pack – 53
· Store your PC in a cool, dry place. The recommended temperature is 10° C
(50° F) to 30° C (86° F). Higher temperatures cause the battery to self-
discharge faster.
· Excessive recharging decreases the battery life. · Look after your AC
adapter and battery.
Checking the battery level
The power meter indicates the current battery level. Rest the cursor over the
battery/power icon on the taskbar to see the battery’s present charge level.
Battery-low warning
When using battery power pay attention to the power meter.
Important
Connect the AC adapter as soon as possible after the battery-low warning
appears. Data may be lost if the battery is allowed to become fully depleted
and the computer shuts down.
When the battery-low warning appears, the recommended course of action depends on your situation:
Situation
Recommended Action
1. Plug the AC adapter into the computer,
The AC adapter and then connect to the main power supply.
and a power 2. Save all necessary files.
outlet are
3. Resume work.
available.
Turn off the computer if you want to
recharge the battery rapidly.
The AC adapter or a power outlet is unavailable.
1. Save all necessary files. 2. Close all applications. 3. Turn off the computer.
54 – Traveling with your computer
TRAVELING WITH YOUR
COMPUTER
This section gives you tips and hints to consider when moving around or
traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external accessories: 1.
Save any open files. 2. Remove discs from optical drive. 3. Shut down the
computer or put it into Sleep or Hibernate
mode. 4. Close the display cover. 5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external
monitor and other external devices. 7. Disconnect the Kensington / Noble lock
if you are using
one to secure the computer.
Moving around
When you are just moving within short distances, for example, from your office
desk to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display cover to place it in
Sleep mode. You can now safely take the computer anywhere you go within the
building. To wake the computer from Sleep mode, open the display and, if
necessary, press and release the power button. If you are taking the computer
to a client’s office or a different building, you may choose to shut down the
computer:
Traveling with your computer – 55
Press the Windows key, click Power then select Shut Down Or: You can put the
computer in Sleep mode by pressing the Sleep hotkey or by closing the display.
When you are ready to use the computer again, open the display and, if
necessary, press and release the power button.
Note
The computer may enter Hibernation or Deep Sleep mode after being in Sleep
mode for a period of time.
What to bring to meetings
If your meeting is relatively short, you probably do not need to bring
anything with you other than your computer. If your meeting will be longer, or
if your battery is not fully charged, you may want to bring the AC adapter
with you to plug in your computer in the meeting room. If the meeting room
does not have an electrical outlet, reduce the drain on the battery by putting
the computer in Sleep mode. Press the Sleep hotkey or close the display cover
whenever you are not actively using the computer.
Taking the computer home
When you are moving from your office to your home or vice versa.
Preparing the computer
After disconnecting the computer from your desktop, follow these steps to
prepare the computer for the trip home: · Check that you have removed all
media and compact discs
from the drive(s). Failure to remove the media can damage the drive head.
56 – Traveling with your computer
· Pack the computer in a protective case that can prevent the computer from
sliding around and cushion it if it should fall.
Warning
Avoid packing items next to the top cover of the computer. Pressure against
the top cover can damage the screen.
What to take with you
Unless you have some items at home, take the following items with you: · AC
adapter and power cord. · The printed Setup Guide.
Special considerations
Follow these guidelines to protect your computer while traveling to and from
work: · Minimize the effects of temperature changes by keeping
the computer with you. · If you need to stop for an extended period of time
and
cannot carry the computer with you, leave the computer in the trunk of the car
to avoid exposing the computer to excessive heat. · Changes in temperature and
humidity can cause condensation. Allow the computer to return to room
temperature, and inspect the screen for condensation before turning on the
computer. If the temperature change is greater than 10° C (18° F), allow the
computer to come to room temperature slowly. If possible, leave the computer
for 30 minutes in an environment with a temperature between outside and room
temperature.
Setting up a home office
If you frequently work on your computer at home, you may want to purchase a
second AC adapter for use at home.
Traveling with your computer – 57
With a second AC adapter, you can avoid carrying the extra weight to and from
home. If you use your computer at home for significant periods of time, you
might also want to add an external keyboard, monitor or mouse.
Traveling with the computer
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
When you are moving within a larger distance, for instance, from your office
building to a client’s office building or traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make sure that the battery
in the computer is charged. Airport security may require you to turn on your
computer when carrying it into the gate area.
What to take with you
Take the following items with you: · AC adapter · Additional printer driver
files if you plan to use another
printer
Special considerations
In addition to the guidelines for taking the computer home, follow these
guidelines to protect your computer while traveling: · Always take the
computer as carry-on luggage. · If possible, have the computer inspected by
hand. Airport
security X-ray machines are safe, but do not put the
58 – Traveling with your computer
computer through a metal detector.
Traveling internationally
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
When you are moving from country to country.
Preparing the computer
Prepare the computer as you would normally prepare it for traveling.
What to bring with you
Bring the following items with you: · AC adapter. · Power cords that are
appropriate for your destination(s). · Additional printer driver files if you
plan to use another
printer. · Proof of purchase, in case you need to show it to customs
officials. · International Travelers Warranty passport.
Special considerations
Follow the same special considerations as when traveling with the computer. In
addition, these tips are useful when traveling internationally: · When
traveling in another country, check that the local AC
voltage and the AC adapter power cord specifications are compatible. If not,
purchase a power cord that is compatible with the local AC voltage. Do not use
converter
Traveling with your computer – 59
kits sold for appliances to power the computer. · If you are using the modem,
check if the modem and
connector are compatible with the telecommunications system of the country you
are traveling in.
Ports and connectors…
In this section you will find:
· Information on the ports and connectors fitted to your computer
Universal Serial Bus (USB) – 61
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB peripherals,
such as a mouse, an external keyboard, additional storage (external hard
disks), or any other compatible device.
Note
Two USB standards are currently available on Predator computers: USB 3.1 Gen 1
(SuperSpeed USB) and USB 3.1 Gen 2 (SuperSpeedPlus USB). For best performance,
USB 3.1 Gen 2 device should always be plugged into USB 3.1 Gen 2 port. Consult
your device’s documentation to see which standard it supports.
You can also charge devices such as tablets, smartphones, or other devices
through a USB port. USB 3.1 Gen 2 port supports charging devices when the
computer is in Hibernate or turned off. Additionally, you can use a USB hub to
connect multiple devices to a single USB port.
Important
When removing a USB storage device, you should right-click on the USB icon in
the Windows task bar and select “Eject
62 – USB Type-C port
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect USB Type-C
peripherals, such as additional storage (e.g. an external drive), or any other
compatible device.
The Type-C port is reversable; connectors may be inserted
with either side up.
Note
On Predator computers USB Type-C ports support up to USB 3.1 Gen 2
(SuperSpeedPlus USB, 10 Gbps). Other USB devices with a USB Type-C connector
are supported, but transfer speed may be reduced and certain functions will be
disabled (such as Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the USB icon in
the Windows task bar and select “Eject
Note
Specifications vary depending on model.
Video and audio connectors – 63
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of port
available depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power switch is
turned off.
2. Attach the video cable to the monitor port on the computer. 3. Connect the
monitor power cable and plug it into a
properly grounded wall outlet. 4. Follow any setup instructions in the
monitor’s user’s guide. 5. Turn on power to the monitor, then the computer. 6.
The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the computer.
Note
To access the display controls, right-click anywhere on the desktop and select
Display settings.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect audio devices.
Use the headphone port to plug in stereo headphones or powered speakers;
connecting an audio device to the headphone port disables the built-in
speakers. Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note
Some computers have a single “combo” port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly used
with smartphones.
64 – HDMI
HDMI
HDMI (High-Definition Multimedia Interface) is a highquality, digital
audio/video interface. HDMI allows you to connect any compatible digital
audio/video source, such as your computer, a set-top box, DVD player, and
audio/video receiver to any compatible digital audio and/or video monitor,
such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy connection
and the best audio and visual quality.
Got a question?
In this section you will find:
· Frequently asked questions · Tips for using Windows 10 · Troubleshooting
information · How to protect yourself while online · Where to find Acer
service center contact information
66 – Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the use
of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has a power
indicator, it will be off); if there is no power, check the following: · If
you are using on the battery, it may be low and unable
to power the computer. Connect the AC adapter to recharge the battery pack.
You may need to wait a few minutes before trying to turn your computer on
again. · Make sure that the AC adapter is properly plugged into the computer
and to the power outlet. If power is being supplied to the computer, check the
following: · Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del
to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the screen to save
power. Press any key to turn the display back on. If pressing a key does not
turn the display back on, three things might be the cause: · The brightness
level might be too low. Use the Brightness
up hotkey to adjust the brightness level. · The display device might be set to
an external monitor.
Press the display toggle hotkey to toggle the display back to the computer.
Frequently asked questions – 67
· The computer may be in Sleep or Hibernate mode (if there is a power LED, it
will flash). Press and release the power button to resume.
No audio is heard from the computer.
Check the following: · The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the icon and drag
the slider to the right to increase the volume. · The volume level may be too
low. Check the volume from the volume control (speaker) icon in the taskbar.
You can also use the volume control hotkeys to adjust the volume. · If
headphones, earphones or external speakers are connected to the headphone jack
on the computer, the internal speakers automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works,
contact your dealer or an authorized service center as the internal keyboard
cable may be loose.
The printer does not work.
· Make sure that the printer is connected to a power outlet and that it is
turned on.
· Make sure that the printer cable is connected securely to a USB port and the
corresponding port on the printer.
I want to restore my computer to its original settings.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for
future recovery operations.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
68 – Frequently asked questions
Warning
Your C: drive will be reformatted and all data will be erased. It is important
to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings. 1. If
there is a D2D Recovery setting in Main, make sure it is
Enabled. 2. Exit the BIOS utility and save changes. The system will
reboot.
Note
To access the BIOS utility, press F2 when you see the Predator logo during
boot up.
For more information, see Restoring your computer on page 24.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that
gives you security and peace of mind when traveling. An ITW passport came with
your computer and contains all you need to know about the ITW program. A list
of available, authorized service centers is in this handy booklet. Read this
passport thoroughly. Always have your ITW passport on hand, especially when
you travel, to receive the benefits from our support centers. Attach your
proof-of-purchase to the ITW passport. If the country you are traveling in
does not have an Acerauthorized ITW service site, you can still get in contact
with our offices worldwide. Please visit www.acer.com.
Frequently asked questions – 69
Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we
can reduce the amount of time a call takes and help solve your problems
efficiently. If there are error messages or beeps reported by your computer,
write them down as they appear on the screen (or the number and sequence in
the case of beeps).
You are required to provide the following information: Name: Address:
Telephone number: Machine and model type: Serial number: Date of purchase:
70 – Frequently asked questions
Frequently ask
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting used to, so
we’ve created a few pointers to help you get started.
How do I get to Start?
Press the Windows key or select the Windows Start button on the lower left- hand corner of the screen. Selecting it will open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button to show a list of
installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select the power icon > Shut down. You can also turn off the computer by right-clicking the Windows Start button > Shut down or sign out > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running,
but not be disturbed by notifications.
Press the Windows key or select the Windows Start button and select Settings >
System > Notifications & actions. From here you can enable/disable
notifications for all of your apps or choose which apps to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue.
Frequently asked questions – 71
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow
of images, or to show you quick status and notifications to suit your personal
needs. To change the background, press the Windows key or select the Windows
Start button and select Settings > Personalization > Lock screen. From here
you can: · Select a background image for the lock screen · Turn the Slideshow
on or off · Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start button and select
Settings > Personalization.
2. Under Lock screen, select Slideshow. 3. Select Add a folder and open the
folder you wish to use
(your Pictures folder will open by default). Select Choose this folder to add
the folder to the lock screen slideshow. 4. Select a folder and select Remove
to remove the folder from the lock screen slideshow. 5. Change the other
settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it to appear.
Other tiles will be moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange Start to
your liking. Right-click on an app and select Pin to Start to create a new
group on Start. From here, you can drag the tile to an existing group on
Start. You can give the group(s) a name and arrange the tiles within the
groups to suit your needs.
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size from the
menu that appears.
72 – Frequently asked questions
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the screen and
type ‘Resolution’ in the text box to display the results; select Change the
resolution of the display. Alternatively, you can also right-click anywhere on
the desktop and select Display settings > Display.
How do I set the alarm?
Your computer can act as an alarm clock. Type ‘Alarms’ to search for the
Alarms & Clock app. 1. Select an alarm from the list, or select the + in the
lower-
right corner to create a new alarm. 2. Enter the Alarm name. 3. Set the time
by choosing the hour and minute. 4. Choose which days the alarm should go off.
5. Select the sound notification. 6. Select the snooze time. 7. Select the
Save icon in the bottom right-hand corner to save
the alarm. 8. Select On or Off to activate or deactivate the alarm.
Hour Minutes
Save
Delete
Note
The alarm will only sound if your computer is awake at the set time.
Frequently asked questions – 73
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and click search
box, start typing the name of the app you would like to open.
How do I make an app appear on Start?
If you’re in all apps list and you want to make an app appear on Start, right-
click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove the tile
from Start.
How do I make an app appear on my taskbar?
If you’re in all apps list and you want to make an app appear on the taskbar,
right-click an app or tile and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps from
Microsoft Store.
I can’t find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and click search
box. Type the name of the app you would like to open. Alternatively, open all
apps list and scroll to ‘Windows Accessories’ to see the list of legacy
programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in
to Windows. You can use any email address, but it is best if you choose the
one you already use to communicate with friends and sign in to your favorite
websites. When you sign in to your PC with a Microsoft account, you’ll connect
your PC to the people, files, and devices you care about.
74 – Frequently asked questions
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life easier
because you can sync data across different machines you sign in to using a
Microsoft ID.
How do I get one?
If you’ve already installed Windows 10 and didn’t sign in with a Microsoft
account or you don’t have a Microsoft account and want to get one, press the
Windows key or select the Windows Start button > Settings > Accounts > Sign in
with a Microsoft account instead, and follow the onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings > Update &
Security > Windows Update. Select Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages: · Windows 10
information: www.microsoft.com · Support FAQs: support.acer.com
Frequently asked questions
Frequently asked questions – 75
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before
calling a technician if a problem occurs. Solutions to more serious problems
require opening up the computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see “Error
messages” below. If the problem cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.
Error messages
CMOS battery bad
Corrective action
Contact your dealer or an authorized service center.
CMOS checksum Contact your dealer or an authorized
error
service center.
Disk boot failure
Insert a system (bootable) disk, then press Enter to reboot.
Equipment configuration error
Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
Hard disk 0 error
Contact your dealer or an authorized service center.
76 – Frequently asked questions
Error messages Corrective action
Hard disk 0 extended type error
Contact your dealer or an authorized service center.
I/O parity error
Contact your dealer or an authorized service center.
Keyboard error or no keyboard connected
Contact your dealer or an authorized service center.
Keyboard interface error
Contact your dealer or an authorized service center.
Memory size mismatch
Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.
Internet and online security – 77
INTERNET AND ONLINE
SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 81). A comprehensive internet
security program is offered when you first start your computer. You should
activate this protection as soon as possible, certainly before you connect to
the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily computing. Just a few
simple steps can connect you to a vast collection of knowledge and
communication tools. To accomplish these steps you should first select an
Internet Service Provider (ISP), which supplies the connection between your
computer and the internet. You should research the ISPs available in your
region, not forgetting to talk to friends and family about their experiences
or to check reviews and consumer reports. The ISP you select will provide
instructions on how to connect to the internet (you may need additional
software or a special `box’ that connects to your phone line).
Connection types
Depending on your computer model, your location and your communication needs,
you have several ways to connect to the internet.
78 – Internet and online security
Dial-up
Some computers include a telephone dial-up (modem’) connector. This allows you to connect to the internet using your telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL) DSL (Digital Subscriber Line) is analways-on’ connection that runs over the
phone line. As DSL and phone do not use the same frequencies, you can use your
telephone at the same time you are connected to the internet (this requires a
micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable internet connection. As the connection is always-on, it is generally charged at fixed monthly rates. Note A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include anrouter’ that
provides network and Wi-Fi access.
Cable
A cable connection provides fast and always-on internet service via a cable
television line. This service is generally available in large cities. You can
use your telephone and watch cable TV at the same time you are connected to
the internet.
Cellular
A cellular connection allows you to use cellular networks (such as those used
by a mobile phone) to connect to the
Internet and online security – 79
internet while away from home. The socket for a SIM card may be built in to
your computer, or may require an external device, such as a USB modem or even
an appropriately equipped mobile phone.
Note
If your computer includes a SIM card slot, you require a compatible SIM card
and a contract with a cellular provider. Before using the cellular features,
check with your service provider to see if any additional charges will be
incurred, especially roaming charges.
Network connections
A LAN (Local Area Network) is a group of computers (for example, within an
office building or home) that share a common communications line and
resources. When you set up a network, you can share files, peripheral devices
(such as a printer) and an internet connection. You can set up a LAN using
wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi
or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link two or
more computers without using wires. Setting up a wireless network is easy and
allows you to share files, peripheral devices and an internet connection.
What are benefits of a wireless network? Mobility
Wireless LAN systems allow you and other users of your home network to share
access to files and devices connected to the network, for example a printer or
scanner. Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the need
to pull cables through walls and ceilings.
80 – Internet and online security
Components of a wireless LAN
To set up your Wireless network at home you need to have the following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data into the
surrounding environment. Access points act as a mediator between wired and
wireless network. Most routers have a built-in DSL modem that will allow you
access to a high speed DSL internet connection. The ISP (Internet Service
Provider) you have chosen normally supplies a modem/router with the
subscription to their services. Read carefully the documentation supplied with
your Access point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host computer
to the access point (see illustration below); this type of cable may also be
used to connect peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns the
network connection on or off. You may also turn your wireless network on or
off, or control what is shared over the network with the network management
options.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch off
all devices before boarding an aircraft; they may be dangerous to the
operation of the aircraft, disrupt communications, and even be illegal. After
take off, ask the cabin crew if you may enable Wi-Fi.
Internet and online security – 81
Surf the Net!
To surf the internet, you need a program called an internet browser. Microsoft
Edge provides an easy and secure web browsing experience. As soon as you have
your internet access installed and you are connected, from the Start Menu,
click the Microsoft Edge tile or the icon located in the taskbar and take your
internet experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com. Acer is dedicated
to provide you with on-going personalized support. Check out our Support
section to get help tailored to your needs. www.acer.com is your portal to a
world of online activities and services: visit us regularly for the latest
information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with Norton to
offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting your
identity and financial data from viruses, spyware, malware and other online
threats. Learn more about how to stay safe online and how to stay protected
after your introductory subscription ends.
Note
Specifications vary depending on model or Operating System.
82 – Internet and online security
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the tactics they use
to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities, as they
are the easiest way to sneak malware into a user’s device unnoticed, sometimes
with little action on the user’s part. Immediately after a software
manufacturer announces an update, hackers are ready with malware that can
breach holes in the software that would have been patched if the update was
installed.
How to stay safe: Perform any and all software updates as soon as they are
available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business colleague that
you know but seem a little odd. Maybe they didn’t capitalize your name or
there are misspellings. The email might be from cybercriminals who are trying
to fool you into sending them your credit card number, social security number,
or logging into a fake bank website that looks like yours but really isn’t.
How to stay safe: Use a strong antispam filter. If an email looks strange,
don’t click on anything and delete it immediately. Instead manually launch a
browser and type in your bank’s website address and log-in yourself.
Don’t be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you on the
phone saying they’re Technical Support from a trusted company like Norton or
Microsoft and that you have a virus. The main motive behind these scams is to
extort money from the victim. Cybercriminals can also install malware such as
keylogging software or backdoor Trojans in order to gain access to personal
information.
How to stay safe: Don’t fall for phone calls that tell you your software or
computer isn’t working. Never give your
Internet and online security – 83
personal information like social security or credit card numbers to someone
that you don’t know over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak onto your
device or trick you into providing private information to them directly. Here
are a few of the types of malware they like to deploy once they’ve got into a
device and what to do if you’re ever infected.
Ransomware
A form of malware that will encrypt personal data files on your computer and
attached devices. Encryption converts files into another format, that can only
be opened with a specific decryption key. Once the ransomware installs itself,
it will display a warning message that the computer is now locked. The user is
given a specific amount of money to pay as a “fine” and a timeframe in which
to pay. Even if paid, the criminal might choose to not unencrypt the files
anyway!
What to do if you’re infected: Avoid getting infected in the first place by
staying protected with internet security software like Norton Security. Also,
perform regular backups of all your data either online or to a separate
external hard drive that is only attached to your computer while performing
the backup. Ransomware has been known to lock access to external hard drives
attached to the computer.
If you are infected with ransomware, think twice before you pay the ransom.
There is no guarantee the cybercriminal will unlock your files and you’ll be
funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated together to
perform a task. Botnets gain access to your machine through some piece of
malicious coding. Once the software is downloaded, the botnet will now contact
its master computer and let it know that everything is ready to go. Now your
computer, phone, tablet, or IoT
84 – Internet and online security
device is entirely under the control of the person who created the botnet.
Most people who are infected with botnets aren’t even aware that their
computer’s security has become compromised!
What to do if you’re infected: If you’re infected you probably don’t realize
it as bots are notoriously quiet. Your Internet Service Provider might send
you a notification alerting you that they found a threat on your network and
that you need to remove the bot. If you have a bot, use internet security
software like Norton Security to scan all of your devices.
Viruses/Malware
“Virus” is the commonplace word for all malicious software programs for years
now; however, a virus is just one type of malicious threat. A virus is
classified as a self-replicating piece of malicious code that travels by
inserting itself into files or programs.
What to do if you’re infected: Take steps to avoid infection by staying
protected with internet security software like Norton Security. If you
subscribed to Norton Security and think you may have a virus, contact Norton’s
on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee shop to
the hotels and airports you visit while traveling. While public Wi-Fi has made
our lives a little easier, it also poses security risks to the personal
information available on our laptops and smartphones. A virtual private
network (VPN) gives you online privacy and anonymity by creating a private
network from a public internet connection. VPNs mask your internet protocol
(IP) address so your online actions are virtually untraceable as well as
secure. One of the biggest security risks on public Wi-Fi are man-in-the-
middle attacks (MITM). These attacks are akin to eavesdropping. Data is sent
from point A (computer) to point B (server/website), and an attacker can get
in-between these transmissions. They then set up tools
Internet and online security – 85
programmed to “listen in” on transmissions, intercept data that is
specifically targeted as valuable, and capture the data, such as your login
credentials and passwords. Use a virtual private network (VPN) to ensure your
privacy and anonymity are protected when you use public Wi-Fi. VPN services
can encrypt all the data that you send and receive while using a public Wi-Fi
hotspot, securing your information from hackers and other users of the same
connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By adopting a
few basic behaviors, you can make big strides in reducing cybercrime risk: ·
Protect your accounts with strong, unique passwords that
use a combination of at least 10 uppercase and lowercase letters, symbols and
numbers. · Don’t click on random links or open unsolicited messages and
attachments-particularly from people you don’t know. · Don’t access any
personal information or social media accounts over unprotected Wi-Fi networks.
· Use security software on your devices to help protect yourself from the
latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for important
updates for your computer and install them automatically. These updates
include security patches and program updates that can improve your computing
experience and help protect your computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your
86 – Internet and online security
programs do not work correctly, your computer may be infected by malicious
software. However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if you
have not already done so, and run your antivirus and anti-spyware software.
References
- Download Acer Support Drivers and Manuals | Acer United States
- Support | Acer Australia
- Acer Laptops, Desktops, Chromebooks, Monitors & Projectors | Acer United States
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