Dimplex BPH100M Bathroom Panel Heater Instruction Manual

INSTRUCTION MANUAL
Installation and Operating
Dimplex Bathroom Panel Heater
Models: BPH100M / BPH100G

These instructions should be read carefully and retained for future use. Note also the information presented on the appliance.

IMPORTANT
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE. Note also the information presented on the appliance

CAUTION : FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY AND/OR DAMAGE AND MAY INVALIDATE YOUR GUARANTEE
IMPORTANT SAFETY ADVICE
When using electrical heaters, basic precautions should always be followed to reduce the risk of fi re, electrical shock, and injury to persons, including the following:
IMPORTANT – The wall bracket supplied with the heater must be used.
IMPORTANT – All packaging should be disposed of in an appropriate manner.
OVERHEATING WARNING
WARNING – In order to avoid overheating, do not cover or obstruct the heater. Only use a supplied towel rail to hang garments. Do not place material or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating and a fi re risk. NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the air inlet slots at the base of the heater.
WARNING – THE SURFACES ON THIS HEATER CAN BE HOT.
The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of fi re that exists if the heater is accidentally covered.
CAUTION – Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
For your safety, this heater is fi tted with a thermal cut-out. In the event that the product overheats for some reason, the cut-out prevents excessive temperatures on the product by cutting the power to the heater. Once the heater has cooled down, it will reset automatically, it will continue to cycle on and off automatically until the reason for overheating is removed.
The display screen may fl ash red to indicate the product has overheated. To reset the display, remove the obstruction and hold Enter for 10 seconds.

SUITABLE APPLICATIONS
WARNING – This heater is suitable for normal domestic household purposes and should not be used in any other type of environment. This product should only be used in the country where it was purchased from by a recognized commercial retailer. Do not use outdoors.
WARNING : The appliance is intended only for drying textiles washed in water.
SERVICING AND REPAIRS
WARNING – Servicing and product repairs should only be undertaken by the manufacturer’s approved service agent or a similarly trained or qualifi ed/competent person, using only exact manufacturer-approved spare parts. When working on the heater, suitable PPE must be worn.
PLEASE NOTE: Lit cigarettes, candles, and oil burners, combined with the convection eff ect of electric heaters can cause signifi cant soot deposits to build up on the surface directly above and to the sides of the heater. This is not the fault of the heater. Extensive burning of candles or smoking in the operating environment of this product can produce heavy discoloration within a few months of use.
OPERATING WARNINGS
IMPORTANT : Remember to observe all safety warnings and precautions when operating the heater on the automatic or timer modes, either attended or unattended since a fi re risk exists when the heater is accidentally covered or displaced.
CAUTION : Do not use if the heater’s main power lead is damaged. If the supply cord is damaged it must be replaced by the manufacturer or an approved service partner.

ELECTRICAL INSTALLATION

WARNING – If the heater is installed in a room containing a bath or shower, in accordance with the current wiring regulations BS 7671, minimum clearances and IP zone requirements must be adhered to. Any area that contains a bath or shower must be protected by a suitably rated RCD.
WARNING – The electrical installation of this heater must be carried out by a suitably qualifi ed or trained electrician, and be in strict accordance with the current wiring Regulations BS 7671. The supply must be connected via a switched fused spur with a fuse rated suitably for the appliances fl ex. Failure to follow these instructions will mean that the manufacturer’s instructions have not been adhered to. THERE ARE NO EXCEPTIONS.
The wires in this mains lead are colored in accordance with the following code:
GREEN AND YELLOW: EARTH
BLUE: NEUTRAL
BROWN: LIVE

• This heater must be earthed
• Not suitable for connection via a plug top
• Do not locate the heater immediately below a fi xed electrical point i.e. socket outlet.

The heater is fi tted with a length of fl exible cable type H05VV-F size 3 x 1.0mm² for connection to the fi xed wiring of the premises through a suitable connection box positioned adjacent to the heater. A means for disconnection must be incorporated in the fi xed wiring of the premises in accordance with the current wiring regulations. The supply circuit to the heater must incorporate a double pole isolating switch having a contact separation of at least 3mm. Products that are supplied without a plug are for installation into the fi xed wiring of the property, via a suitable double pole switched fused spur with a fuse rated suitably for the appliances fl ex. Typical fuse ratings for 230V equipment – Up to 700W = 3A, over 700W = 13A.
In installation the supply cord may be cut to the appropriate length for the electrical connection point. Excess cable should not be inserted and stored behind the heater.
WARNING: This heater must not be connected to the electricity supply via an external switching device (such as a timer) or a circuit that is regularly switched on and off by the utility supplier.
Failure to follow this warning could result in the heater’s thermal cut-off being inadvertently reset and could create a fi re hazard. Cables/fl exes that are supplied pre-fi tted to the product must NOT be extended.

CHILD SAFETY

WARNING – Towel rail fi xing kit screws are a potential choking hazard.
WARNING – This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
This appliance can be used by children from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance.
WARNING : In order to avoid a hazard for very young children, this appliance should be installed so that the lowest rail is at least 600mm above the fl poor.

Energy Related Product Directive

This product meets the Ecodesign requirements for an electric fi xed local space heater. Commission Regulation (EU) 2015/1188.

Type of heat output/ room temperature control

With electronic room temperature control| Yes
Electronic room temperature control plus week timer| Yes
With open window detection| Yes
With adaptive start control| Yes

Contact details
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Tel: 0344 879 3588

Technical Details

Auxiliary Electricity Consumption
At nominal heat output| elmax| 0.00| 0.00
At minimum heat output| Elgin| 0.00| 0.00
In standby mode| elSB| <0.0005| <0.0005
With open window detection| Yes
With adaptive start control| | | Yes

All Models

Controls| Digitally controlled, Electronic Thermostat accurate to (±0.2oC) Timer modes:
7-Day Programmable User Timer, Out All Day, Home All Day, Away Mode Continuous heat modes:
Eco, Manual, Frost Protect, Setback

Controller UI

| • Open window detection, Adaptive-start
• Advance time period
• Adjustable max setpoint range (7-30°C)
• Bluetooth for software updates
• Child Lock & Landlord Lock (PIN-based)

Construction

| Polyester powder coated steel or mirror front panel providing convection heat with a brushed aluminum towel rail.
Colour/ Finish| Metal or tinted Mirror
Element| Compact, finned, mineral filled sheathed element operated via an advanced controller equipped with seasonal adjustment to prevent room temperature overshoot
Installation| Wall-mounted design for quick fixing installation
Safety| • Thermal cut-out. Auto reset type
• Overheat detection
IP Rating| IP25
Battery| 3.3V coin cell battery to the backup real-time clock. Battery life >5 years.
Supply| 1.3 meters fitted, 3 core for fused spur installation, 1/N/PE ~230-240 V, 50Hz Class I, with earth wire
Approvals| CE and BEAB
Warranty| 2 years
Country of Origin| United Kingdom
Manufacturer| Glen Dimplex Heating & Ventilation (GDC Group Ltd.)

General Information

Please read the instructions closely before fi rst using the product.
The heater is designed for wall mounting using the wall bracket supplied. It should only be operated when in the upright position as shown – see Fig.3 and Fig.4. All models are splashproof to IP25 standard and may be used in bathrooms. Before connecting the heater check that the supply voltage is the same as that stated on the heater.

Wall Mounting Instructions

IMPORTANT – The wall bracket supplied with the heater must be used and the heater must be installed in the correct orientation. Appropriate fi fixings should be used to secure the bracket to the particular wall on which the heater will be installed. The heater should be positioned observing the minimum clearances stated around the heater – see Fig. 2, Fig. 3, and Fig. 4. DO NOT locate the heater immediately below a fi xed socket outlet or connection box.

To mount the towel rail:
The heater is supplied with two towel rails. There are 4 possible towel rail mounting locations on the heater indicated by screw holes and guides, as shown in Fig.1. The towel rail(s) should be fi tted prior to mounting the heater on the wall, using the 4 screws supplied for each rail.

1. Remove protective plastic sleeving from the rail.
2. With the heater detached from the wall, position the towel rail in the desired location by sliding over the top or bottom of the heater.
3. Fix the rail in position using the 4 screws provided.

To mount the heater to the wall :

1. Remove the wall mounting bracket from the back of the heater by depressing the spring latch at the side of each bracket – see Fig.2.
2. Fix the wall bracket securely to the wall through the four screw holes. Ensure suitable screw fi things are used for the particular wall type.
3. Present the heater to the wall bracket, and engage left-hand slots in the back with bracket hooks.
4. Press the heater into the locked position and ensure the clips on the right-hand side are engaged.
   NOTE: Maximum hanging weight should not exceed 3kg per rail. The rail should not be used for any other purpose e.g. mobility aid.
   WARNING : This product is heavy and care should be taken in the installation
   

First Time Power-On

A setup wizard will display when the product is powered on for the fi first time. This will set the following:

• Time, Date, Daylight Savings Time
• Sound On/Off
  For information on using the Heaters controls, refer to page 10.
  The Heater will then take the User to the Home Screen with the ‘Out All Day’ Timer Mode active.

Important
During initial heat-up, some odor may be emitted due to the newness of materials used in manufacture. This is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated.

Operation Manual

WARNING : FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY AND/OR DAMAGE.
The controls are located on top of the heater. This consists of a display screen and six touch-sensitive buttons.

1. Display Screen
2. ‘Menu’ Button
3. ‘Back’ Button
4.  ‘Up and Down Arrows
5. ‘Enter’ Button
6. ‘Advance’ Button
7. Heating Status

The heater is fi tted with an adjustable thermostat enabling the room temperature to be controlled. The minimum room temperature is 7°C. The maximum temperature is set to 30°C. A temperature of 21°C is a common comfortable room temperature.

NOTE:
Your heater may produce some noise during operation. This noise is caused by the expansion and contraction of the element as it changes temperature, and is normal for this type of product. Whilst the noise produced is usually very quiet, certain environmental factors can make it more noticeable, such as hard fl boring or minimal furnishings If you believe that the expansion noise is excessive, please contact us.

NOTE:
Should the heater fail to operate, this may be caused by the room temperature being higher than the thermostat setting.

The heater controls can be easily adjusted by using the six buttons on the User Interface.

1.  The Home Screen shows the options available at each stage of adjustment. Here the current target temperature (setpoint) is displayed along with the mode of operation. Any use of the Advance function will be displayed here, and pressing Enter will show the functions which are enabled.
   The currently active mode of operation is displayed at the top of the screen e.g. ‘Out All Day’ timer.
   When the heater is trying to achieve or maintain a room temperature, ‘Heating On’ will be displayed, otherwise, ‘Heating Off ‘ will be displayed.
   When the controller buttons have not been pressed for a long period of time, the display will ‘sleep’ and the text will disappear. The heater is still on and active in whatever Mode it was set to.

2.  Menu – Displays the Main Menu;
   – Boost – Activate Boost Mode
   – Modes – Set the mode of operation.
   – Settings – Time/Date, Temperature units, etc.

3. Back returns to the previous screen.

4. The Up and Down buttons are used to navigate through the menus and adjust the required room temperature on the main screen. The screen color changes based on the temperature selected, showing deep blue through to bright red.

5. Enter is used to enter sub menus and to confi rm actions.

6. The Advance button is only used when a Timer Mode is active, it allows the timer schedule to be changed temporarily by forcing a Heating On period to begin or end early. For more information, see page 15.

Timer Modes

Timer Modes offer the most efficient mode of operation for a predictable heat demand. Additional functions such as ‘Advance’ and ‘Boost’ allow the User to make temporary adjustments to timer schedules for a more fl exible operation.
Each timer is broken down into 4 defi enable ‘Heating On’ time periods and temperatures per day, for each day of the week. Each day consists of a 24-Hour period, starting and fi finishing at midnight.
‘Heating On’ periods are times when the heater is trying to achieve and maintain the target room temperature.
It is possible to change the Target Temperature of a Heating On period when that period is active. This will temporarily adjust the Target Temperature for just that instance and will not permanently modify the settings for the timer in use.
NOTE:
If Adaptive Start is enabled, the heater will maintain the room at the required temperature for the duration of the heating period. To achieve this, the heater will begin heating the room before the start of the heating period to ensure the room is at the required temperature when the period starts.
If Adaptive Start (AS) is disabled, the heater will not operate until the beginning of the heating period. This should be taken into consideration when setting the heating periods.
See page 19 for instructions on enabling/disabling Adaptive Start.

Available Timer Modes

To choose a timer mode, press Menu from the home screen. Use the arrow keys to highlight ‘Modes’, then press Enter to select. ‘Timer Mode’ should be highlighted, press Enter to select.

A list of Timer Modes will be shown. Their default settings are shown in the table below.

| Period 1| Period 2| Period 3| Period 4
---|---|---|---|---
User Timer| 06:30 – 09:30| 21| 11:00 – 13:00| 21| 15:00 – 17:00| 21| 18:00 – 22:00| 21
Home All Day| 08:00 – 21:00| 21| 00:00 – 00:00| | 00:00 – 00:00| | 00:00 – 00:00|
Out All Day| 07:00 – 08:30| 21| 17:30 – 22:00| 21| 00:00 – 00:00| | 00:00 – 00:00|
Away Mode| Away Mode does not operate in the same way as the other Timers. See section ‘Away Mode’ on page 13

Highlight one of the available Timer Modes using the arrow keys. Press Enter to select

For User Timer, Home All Day and Out All Day, two choices will be available:
Select – This option will activate the timer
Modify – This option allows the timer’s Heating On times and Target Temperatures to be modifi ed
Preview – This option displays the timer’s confi guration. This is handy to quickly check the timer without being able to change any values

Modifying a Timer Mode

Each timer is broken down into 4 defi enable ‘Heating On’ periods and temperatures per day.
When Modify is chosen, ‘Heating On’ period 1 of 4 for the current day is displayed. The current day will be highlighted.

NOTE:
Once modifi ed a Timer Mode must be selected if you want to begin using it.

Select and change each option using the Up, Down and Enter buttons.

Copy & Paste

To save time when modifying a Timer Mode, the Advance button can be used to copy and paste settings.
Individual heating periods from one day or every heating period from a day can be copied to another day.

Copy time period to other days
Copy all timers to multiple days

Away Mode

Away Mode temporarily overrides the active mode before returning the Heater back to the previously active mode.
This is handy if you are temporarily away at the shops or on holiday and want your heating to resume as normal operation automatically when you return.
While active, Away Mode can maintain a minimum room temperature. By default, this is set to 7 °C (frost protection temperature). This can be modifi ed when Away mode is activated. The heater will also remember the last Away Mode Target Temperature defi ned while Away Mode is active.
The Away countdown is set in Time, a Date, and a Target Temperature.
Date and Hours are set separately on the heater, making the feature useful for popping out to the shops or going away on holiday.

• The date set is the return date; therefore, Away mode will end at 23:59 of the day before. E.g. if a return date of 02.02.2018 is set, Away mode will end at 23:59 on 01.02.2018.
•  If hours are set, this will extend away mode end from 23:59 on the day before the date set.
• If only hours and no date are set, Away Mode will count from either the current time or if a date is set.

NOTE:
The Back button can be used to end the Away Mode countdown early.

Continuous Heat Modes

A Continuous Heat mode is effectively a constant Heating On period. The Heater will remain in a Continuous Heat mode indefi nitely until the mode is changed by the User.
Available Continuous Heat Modes
Each continuous heat profi le ships with a default Target Temperature value.

• Manual

• Default 21°C
  • Can be changed from the Home Screen to any value within the range of 19-30°C

• Eco
  • Default 18°C
  • Eco mode temperature can be set in the range of 8-18°C

• Frost Protection
  • Default 7°C
  • Not User Defi nable
  

Other Functions

These functions modify the normal behavior of the heater. They don’t switch the Heater out of a Timer or Continuous Heat Mode but can override/delay those operations, or restrict access to them.
The ‘Boost’ Function
Boost can be activated at any time when the product is set to any Timer or Continuous heat mode; even if Advance is active This mode will provide a temporary ‘Boost’ of heat. For settings, see Boost settings on page 19.
Boost Mode can be activated from the Home Screen by pressing Menu to access the Main Menu, then pressing Enter to select ‘Boost’.

Activating Boost will present two selectable options: Boost Temp (Boost Target Temperature) and Boost Time (Boost Duration Countdown). The default values for these can be set in the Settings Menu.
The Up, Down and Enter buttons can be used to modify these values. Pressing Back will end Boost early, restoring the heater back to its previously active mode.

• The Boost Temp can be set to any value within the Heater’s Target Temperature Range setting.
• The Boost Time can be increased in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.
  These increments can be restricted with the Max. Boost Duration Range setting. To modify this range, see Boost Settings on page 19.

Once the Boost Duration Countdown has reached 0, the Heater will return to the mode that was active before Boost was activated.
The ‘Advance’ Function
The Advance button is only used when a Timer Mode is active and allows the timer schedule to be changed temporarily. This button allows a Heating On period to begin or end early.
This is useful if you are at home when you had not planned to be, or need to leave when you had planned to have the heating on.
If the heater displays Heating Off and heat is required, press the Advance button. If the heater is in Heating On and heat is not required, press the Advance button, and the heater and the heater will stop heating until the beginning of the next Heating On period.

switched to Heating Off until the next scheduled ‘Heating On’ period.
Heating Off Advance activated             Heating Off switched to Heating On until the next

(Timer Mode) scheduled ‘Heating Off’ period.

Heating On (Advance Active)| Advance deactivated| Heating On switches to Heating Off. Appliance in following the schedule set in the currently active Timer Profile
Heating Off (Advance Advance deactivated         Heating Off Switches to Heating On. Appliance in following

Active) schedule set in the currently active Timer Profile

Product Locks

Product Locks are methods of locking the heater’s controller to restrict access to functions. This can be activated and confi gured via the Advanced Settings Menu.
When Product Lock is activated, the heater continues to run in whichever mode is currently active and any/all wireless communications remain active if enabled.
Child Lock
This locking method does not utilize a PIN code and is toggled on/off on the heater’s controller by pressing and holding the Back and Enter buttons for three seconds. It is a full Product lock with no exception rules.
PIN Lock
In PIN Lock, all UI buttons other than the Menu button are disabled unless Advance has been enabled during UI Lock (see section ‘Product Lock Settings’ on page 18).

In the Main Menu, all buttons are active. Two items can be selected:
Boost – Activates Boost Mode. This function can be restricted, see below.
Unlock – Selecting ‘Unlock’ prompts the User to complete the unlock action for the currently active.

PIN Lock Exceptions
It is possible to allow the ‘Advance’ and ‘Boost’ functions to be enabled/disabled when PIN Lock is active.
There are up to 4 exceptions. These exceptions include:
– Advance

• Ability to activate using the ‘Advance Button’
  – Boost

•  Ability to activate using the ‘hotkey’ listed in the Main Menu

• Ability to modify the Boost Temperature

• Ability to modify the Boost Duration
  To confi gure these settings, see section ‘Product Lock Settings’ on page 18..

‘Advance Function’ Operation during UI Lock
If Advance has been enabled during UI Lock, the Advance button will remain active when UI Lock is active. This will function in the same way it would if the UI was not locked: only if the Heater is Locked into a Timer Mode.

• If Advance is enabled during UI lock, the Advance button will function as normal while the Heater is set to a Timer Mode.
• If Advance is Disabled during UI lock, the Advance button will not function.

‘Boost Function’ Operation during UI Lock
If enabled, Boost will function in the same way as it does when PIN Lock is not active unless modifi cation of Boost Temperature and Boost Duration have been disabled.
Boost Temperature and Boost Duration will be set to the default values when ‘Boost’ is activated. If either of these values has been disabled during Product lock when the user tries to modify them the heater’s display will show the message ‘Disabled’, and only the default value can be used. The default values can be changed outside of PIN Lock.

Settings

To navigate to the settings menu, from the home screen:
Press the Menu button to access the Main Menu. Use the Up / Down buttons to highlight ‘Settings’, then press the Enter button. Each of the following headings relates to an item in the settings menu.
Heater Lock
Set Lock
Heater (PIN) Lock can be enabled here by highlighting ‘Heater Lock’ and pressing the Enter Button to enter the Heater Lock menu. Highlight ‘Set Lock’, press the Enter Button, enter a 4-digit PIN code, then pressing the Enter Button to lock the heater.
Lock Settings
Before UI Lock is enabled, the User can select ‘Lock Settings’ to enable/disable the Advance and/or Boost functions, as well as enable/disable modifi cation of the Boost Temperature and Boost Duration. See below.
Boost Lock
Three settings can be modifi ed within this Menu:

• Enable / Disable – The ‘Boost’ Menu Item can be Enabled/Disabled while PIN Lock is active.

• Temperature Rule – Modifi able Boost Temperature while Heater (PIN) Lock is active
  – Enable – While Boost is active, the User can modify this value as they normally would
  – Disable – Default value will be loaded. When the user tries to modify the value, the UI will show the following text: ‘Disabled’.

• Duration Rule – Modifi is able to Boost Duration while Heater (PIN) Lock is active.

Advance UI Lock Settings
Enable / Disable – This setting allows the User to Enable or Disable the Advance button while the Heater (PIN) Lock is active.

Boost Settings
Default Boost Target Temperature
This is the default Boost Target Temperature that is used when ‘Boost Mode’ is activated.
Max. Boost Duration
This is the maximum length of time that the user is able to activate ‘Boost’ for.
Shown in minutes (when under an hour) or hours (if over an hour) in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.
The value chosen will be the max allowed when boost is activated.
Setback Settings
Setback is a function that only modifi es Timer Mode operation. When Setback is enabled it overrides any Heating Off period to maintain a constant temperature.
This can be used to prevent the room temperature from falling below a minimum value while there is no demand for heat (Heating On).
The value of this temperature is restricted to a value between 7 and 18 °C. This is because Setback should not be treated as a regular Heating On period.
Date & Time Settings
This allows the Time, Date and Daylight Savings Time settings to be modifi ed.
Sound
Audio feedback when the user presses a button can be enabled or disabled here.
‘Comms’ (Communications)
This allows Wireless Connectivity features to be enabled or disabled.
Entering this menu item will display a list of available communications methods to that heater.
Adaptive
Open Window Detection
This is a global setting that can interrupt any active mode. Activating this setting enables Open Window Detection to switch the Heater to a Heating Off state if it detects an open window in the room its operating in.

NOTE:
In environments where the product may read sudden decreases in temperature, this feature may activate in error. This can occur in drafty or poorly insulated environments as well as if the heater is undersized for the room. This feature should be disabled using the instructions above if activating for reasons other than the intended purpose. If you think that your environment is not as described here and this feature is activating, please contact our customer care team with the details on the rear page of this document.

Adaptive Start Setting
Adaptive Start is a predictive function that only modifi es Timer Mode operation. This function models the heating characteristics of the room and uses that information to pre-heat the room for only the time required to achieve the Target Temperature by the start of the Heating On period.
For example, with Adaptive Start off, the Heating On time is the time that the Heater will begin to try and achieve the Target Temperature. With Adaptive Start On, the Heater will begin to heat the room before the User-defi ned Heating On time so that the Target Temperature is achieved when the User defi needs the Heating On start time.

NOTE : It is important that if multiple heaters are installed in one room that all heaters have the Adaptive Start (AS) function enabled. If this is not the case, heaters with AS enabled will pre-heat the room to the desired target temperature before the heaters with AS disabled attempt to output heat. It is likely that if two heaters are required in one room, the output from one heater may not be sufficient to heat the room alone. This may cause the pre- heat time calculation to extend to a large degree if the heaters do not all have AS enabled. This may lead to heat at unwanted times and excessive wear to some heaters. A two-hour limit is enforced on the calculation, however, if all heaters have AS enabled and preheating takes over one hour, extreme environmental factors may be affecting the calculation or the heaters may be undersized for the room. Please contact us for support if your pre-heat time seems excessive.

NOTE:
This is a continuously learning function and will be affected daily by changes in the heater’s environment. The heater will take into account the starting temperature of the room so pre-heating should remain accurate.

Advanced Settings

These settings can be used to signifi cantly change the operation of the heater. While useful for very specific c requirements, there is a much higher risk of User error and unintended consequences of changing these settings compared to the top-level settings menu. It is recommended that these settings are only modifi ed by trained
professionals.
To navigate to the Advanced settings menu, from the home screen:
Press and hold the Advance and Menu buttons for 3 seconds.
Each of the following headings relates to an item in the settings menu.
Temperature Settings
Temp Units (Temperature Units)
This setting defi nes which temperature units are displayed on the heater. The default is °C, but °F can be set. When °F is selected, the heater will convert °C values to °F and round to the nearest number.
Service (Service Settings)
These items are for use by service personnel only. The settings eff ect eff ect the accuracy and energy usage of the heater and should only be modifi ed by a professional.
Room Temp (Temperature) Off set
Allows the manual adjustment of electronic thermostat reading by +/-3.0°C
Factory Reset
This setting allows the User to restore the default values to all settings. Returning the product to the same state that it left the factory.

Error Codes

Error codes are to be defi ned as a list. Each error code must be defi ned as a perimeter that Central Control can read.

Thermistor Failures
FAULT_CODE_THERMISTOR_FAILURE| Room thermistor error| 20
FAULT_CODE_ROOM_THERMISTOR_FAILURE| | n/a
FAULT_CODE_CORE_THERMISTOR_FAILURE| | n/a
FAULT_CODE_LCD_THERMISTOR_FAILURE| | 22
FAULT_CODE_ACC_THERMISTOR_FAILURE| | n/a
FAULT_CODE_FAN_THERMISTOR_FAILURE| | n/a
Excessive temperatures
FAULT_CODE_EXCESSIVEROOMTEMP_FAILURE| | 30
FAULT_CODE_LCD_OVERHEAT| | 32
FAULT_CODE_EXCESSIVEACCTEMP_FAILURE| | n/a
FAULT_CODE_FAN_FAILURE| | n/a
Internal Failures
FAULT_CODE_SERIAL_COMM| | 40
FAULT_CODE_ELEMENT_FAILURE| low current measurement| 41
User related errors
FAULT_CODE_OPENWINDOWDETECTION_FAILURE| | 50
FAULT_CODE_LOW_WATER| | n/a
FAULT_CODE_HEAT_DISABLED| | n/a
FAULT_CODE_TIMELOSS_FAILURE| | 53
FAULT_CODE_OCCUPANCYSENSORNOTDETECTED_FAILURE| | 54
FAULT_CODE_OTHER_ERROR| | n/a
IoT related errors
FAULT_CODE_WIRELESSCOMM_FAILURE| the error between heater and RF module| 60
FAULT_CODE_GATEWAYCOMM_FAILURE| | 61

Battery replacement

IMPORTANT : Before replacing the battery ensure the heater is isolated from the electricity supply.
NOTE – Battery should be disposed of in an appropriate manner This product is fi tted with a replaceable battery in the controls. To replace the battery, follow the steps below, shown in Fig. 5:

1. Unhinge the heater from the wall using the clips shown in Fig. 2 and locate the battery module
2.  Slide the catch and pull module from the controls.
3.  Remove the coin cell battery and replace it.
4. Slide module back in place, ensuring clip is engaged.

RF Module Installation

1. Unhinge the heater from the wall using the clips shown in Fig. 2 (page 6) and locate the battery module indicated in Fig. 5
2. Slide the catch and pull module from the controls (See Fig 5; 1-3).
3. Replace the tray with the radio frequency module
4. Power the product on and make sure that the RF comms are enabled. Comms settings will be located in the settings menu (see page 19)

Important

During the initial operation, some odor may be noticed due to the newness of materials used in manufacture. This is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated

Cleaning

WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER.
Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool.
The outside can be cleaned by wiping it over with a soft dry cloth. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface fi nish. To release the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets (See Fig. 2, page 6) and hinge forward.
Ensure the front cover is replaced and securely fastened if it has been removed for cleaning or maintenance.

control

This product is Dimplex Control capable * **.
Control and monitor your heating and hot water with Dimplex Control. Group heaters into zones to easily control and track their energy usage. Any time. Anywhere
Search for Dimplex Control on your device’s app store.

http://onelink.to/342dpx

*Requires additional hardware. Sold separately. Visit Dimplex.co.uk for more information.
**A Dimplex Hub and RFM are required for this product to connect to Dimplex Control.

Your Guarantee

https://www.gdhv.co.uk/guarantee-terms-and-conditions

To view, the full guarantee terms and conditions scan this QR code using your smartphone or go to https://www.gdhv.co.uk/guarantee-terms-and-conditions.

Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation. GDHV designs and manufactures products to ensure they deliver reliable service for normal use in domestic dwellings and, where specifi ed by us, in light commercial premises.
GDHV products are individually tested before leaving the factory, Your product comes with a 2-year parts and labor guarantee for repair or replacement of faulty goods and/or partial refund in the event that a repair or replacement is not available.
Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd, Millbrook House, Grange Drive, Southampton SO30 2DF. Terms and conditions apply.
The GDHV guarantee does not in any way diminish or affect your statutory consumer rights in connection with your product.
If you experience a problem with your product during or after the guarantee period, visit our online help center: https://www.dimplex.co.uk/gdhv-help- centre
If you cannot solve your issue online, contact the customer care team on 0344 879 3588
Please note that when you contact us you will need to provide the model and serial number of your product and a description of the fault which has occurred.

Why Register Your Products With Us?

Faster Customer Service
Once you have registered your product, our customer service team will be able to quickly access your details when you contact us, allowing them to help you sooner.| Guarantee Management
Upon registration, you will receive a confi rmation email including a summary of your product guarantee, a copy of our terms and conditions, and a copy of your proof of purchase (optional).| Product Recall Notification
If your product is registered you will automatically be contacted with applicable safety notifi cations or in the unlikely event of a product recall.

Please register your product with us within 28 days of the date of purchase to enable us to provide efficient customer service if you need to contact us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to send you additional information about our products and services.
Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.
On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any time from https://www.gdhv.co.uk/guarantee-terms-and-conditions. If you do not have access to the internet, call us on 0344 879 3588 and we will send them to you by post.

Recycling

****For electrical products sold within the European Community. At the end of the electrical product’s useful life, it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging should be recycled where possible.

Customer Helpline: 0344 879 3588
aftersales@dimplex.co.uk
www.dimplex.co.uk
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Glen Dimplex Europe, Airport Road, Cloghran, Co. Dublin K67 VE08

  © Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing from Glen Dimplex
13547-10 ISSUE: 10 Series: D Software Version UI: 89

References

• Electric Heating & Air Treatment For The Home | Dimplex | Dimplex
• Electric Heating & Air Treatment For The Home | Dimplex | Dimplex
• Register Product | Dimplex

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