WOLFBOX E40 Level 2 EV Charger User Manual
- June 16, 2024
- WOLFBOX
Table of Contents
WOLFBOX E40 Level 2 EV Charger
Specifications
- Model : WOLFBOX EV Charger
- Installation Type : E50 hardwired charger or E40 plug-in charger
- Fuse Requirements
- E40 models : 50A or higher fuse
- E50 models : 70A or higher fuse
Product Usage Instructions
Installation
After ordering the WOLFBOX EV charger, follow these steps
- Download the WOLFBOX EV Charger user manual for detailed installation instructions.
- If you have the E50 hardwired charger, hire a professional electrician for installation.
- If you have the E40 plug-in charger, ensure you have a 14-50 socket available for installation.
Wi-Fi Connectivity
Poor Wi-Fi Connection
If you experience poor Wi-Fi connection or failure to connect, consider the
following
- Check for weak signal in the wireless network coverage area.
- Ensure the installation environment has a stable Wi-Fi connection for remote control of the EV charger via phone.
Connecting the App with Poor Wi-Fi
If your Wi-Fi is poor, follow these steps to successfully connect the App
and use the EV charger
- Turn on the hotspot of a third phone and enable Maximum Compatibility.
- Connect the EV Charger and the phone you want to bind to that hotspot.
- If the App is connected for the first time, it can control the EV Charger via Bluetooth in poor Wi-Fi conditions, but certain functions like charge logging and charging reservation may not be available.
- If there is no network and the App does not support connection, you can swipe the charging card to control the EV charger.
WOLFBOX EV APP
Scheduled Charging Function
If the App’s scheduled charging function doesn’t work, it might be disabled
due to manual charging or certain cars automatically entering sleep mode,
preventing further charging. Ensure your car is not manually charged and check
if it enters sleep mode.
Charging Completion Time
The WOLFBOX EV Charger is unable to read vehicle information, so the App
cannot provide an accurate estimation of the time required for charging
completion.
About Charging
Slow Charging Speed
The charging speed is directly related to your car’s battery health and the
facility’s charging power. The maximum charging speed varies by vehicle. For
more details, please contact customer service.
Gradually Slowing Charging Speed
Once the battery SOC (State of Charge) is above 70-80%, the charger will
automatically adjust the charging speed to protect the vehicle battery.
EV Charger Fails to Charge
If the EV charger fails to charge, follow these steps
- Disconnect and restart the EV charger.
- If the issue persists, please contact the Customer Service Team or hotline for further assistance. Tel: +1 888 296 8399
Error Codes on the EV Charger
If an error code appears on the EV Charger, refer to the EV Charger user
manual for fault description. Seek professional repair or contact the Customer
Service Team for assistance.
FAQs
-
Installation Questions
-
What is the next step after ordering the WOLFBOX EV charger?
After ordering the WOLFBOX EV charger, please download the WOLFBOX EV Charger user manual which will guide you through the next steps. Additionally, 24/7 online support is available, so feel free to contact us for assistance. -
Who can install the WOLFBOX EV charger?
For the installation of the E50 hardwired charger, a professional electrician is required. For the E40 plug-in chargers, you’ll need a 14-50 socket. -
What amp breakers are required for the charger’s maximum current?
For E40 models, a 50A or higher fuse is required in the circuit in which they are installed. For E50 models, a 70A or higher fuse is required in the circuit in which they are installed.
-
-
Wi-Fi Connectivity Questions
-
Why is the charger’s Wi-Fi poor?
Poor Wi-Fi connection can be caused by weak signal in the wireless network coverage area. Ensure that the installation environment has a stable Wi-Fi connection for successful remote control of the EV charger via phone. -
How to successfully connect the App to use the EV charger when the Wi-Fi is poor?
To successfully connect the App and use the EV charger when the Wi-Fi is poor, follow these steps
-
-
1. 1. Turn on the hotspot of your third phone and enable Maximum Compatibility.- Connect the EV Charger and the phone you need to bind to that hotspot.
- After the initial connection, the App can control the EV Charger via Bluetooth in poor Wi-Fi conditions, but certain functions like charge logging and charging reservation may not be available.
- If there is no network and the App does not support connection, you can swipe the charging card to control the EV charger.
-
WOLFBOX EV APP
-
Why doesn’t the App’s scheduled charging function work?
If you manually charge your car after connecting it, the scheduled charging function might be disabled. In some cases, certain cars may automatically enter sleep mode, preventing further charging. -
Can I know how long it takes to complete charging through the App?
The WOLFBOX EV Charger is unable to read vehicle information, so the App cannot provide an accurate estimation of the time required for charging completion.
-
-
About Charging
-
Why is the charging speed slow?
The charging speed is directly related to your car’s battery health and the facility’s charging power. The maximum charging speed varies by vehicle. For more details, please contact customer service. -
Why is the charging speed gradually slowing down?
Once the battery SOC (State of Charge) is above 70-80%, the charger will automatically adjust the charging speed to protect the vehicle battery. -
What should I do if the EV charger fails to charge?
If the EV charger fails to charge, please follow these steps
-
-
1. 1. Disconnect and restart the EV charger.- If the charger continues to fail, please contact the Customer Service Team or hotline for further assistance. Tel: +1 888 296 8399
-
* **What should I do if an error code appears on the EV Charger?** If an error code appears on the EV Charger, please check the EV Charger user manual for fault description. Seek professional repair or contact the Customer Service Team for assistance.
FAQs
Installation Questions
What is the next step after ordering the WOLFBOX EV charger?
Please download the WOLFBOX EV Charger user manual which will guide you through the next steps. We offer 24/7 online support. Please feel free to contact us.
Who can install the WOLFBOX EV charger?
Professional electrician is required for the installation of the E50 hardwired charger. For the E40 plug-in chargers, you'll need a 14-50 socket.
What amp breakers are required for the charger's maximum current?
E40 models must have a 50A or higher fuse in the circuit in which they are installed. E50 models must have a 70A or higher fuse in the circuit in which they are installed.
Wi-Fi Connectivity Questions
Why doesn't the App's scheduled charging function work?
If you manually charge your car after connecting it, the schedule charging might be disabled. In some cases, certain cars may automatically enter sleep mode, preventing further charging.
Can I know how long it takes to complete charging through the App?
WOLFBOX EV Charger unable to read vehicle information, so the App cannot read the time required for charging completion .
About Charging
Why is the charging speed gradually slowing down?
Once the battery SOC (State of Charge) is above 70-80%, the charger will automatically adjust the charging speed to protect the vehicle battery.