ECOVACS DDX11 Floor Cleaning Robot Instruction Manual

ECOVACS DDX11 Floor Cleaning Robot

MAINTAIN BRUSH AND SIDE BRUSH

MAINTAIN OTHER COMPONENTS
Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.

MAINTAIN OMNI STATION

1. Long press to add water to Cleaning Sink
2. Clean Cleaning Sink
3. Long press to drain the water out of Cleaning Sink

MAINTAIN TANKS

1. Empty Dirty Water Tank
2. Clean the Clean Water Tank Filter

MAINTAIN DUST BAG

1. Discard the Dust Bag
2. Clean the Dust Collection Cabin with a dry cloth and put a new Dust Bag in
3. Close the Dust Collection Cabin Hold the Handle to lift out the Dust Bag, which can effectively prevent dust leakage.

MAINTAIN CLEANING SINK

1. Take the Detachable Tray and Base Filter to Wash
2. The sound of Click indicates proper installation.
   Note: Please install Cleaning Sink properly to prevent malfunction.

STORAGE

Please fully charge and switch OFF the DEEBOT before storage. Please recharge it every 1.5 months to prevent the battery from over-discharge.

Note

• DEEBOT can’t be charged when the power is turned off.
• If the battery is over-discharged or not used for a long time, the DEEBOT may not be charged. Please contact ECOVACS for help. Do not disassemble by yourself.

TROUBLESHOOTING

1

| ****

DEEBOT is not able to connect to ECOVACS HOME App.

| Incorrect home Wi-Fi username or password entered.| Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi signal.| Make sure DEEBOT is within range of your home Wi-Fi signal.

DEEBOT is not in the configuration state.

| Make sure DEEBOT is connected to the power supply and turned on. Open the cover, and press RESET Button.

DEEBOT will enter the confuguration state when you hear a voice prompt.

Incorrect App installed.| Please download and install ECOVACS HOME App.
Not using a 2.4GHz or 2.4/5 GHz mixed network.| DEEBOT does not support 5G network. Please use a 2.4GHz or 2.4/5 GHz mixed network.

2

| ****

The map is lost.

| ****

The map might be lost if you move DEEBOT when cleaning.

| Move DEEBOT to the front of the Station to retrieve the map. Find the restored map in the Map Management and tap “Use This Map” to retrieve it.

If this problem persists after trying the above solutions, please restart mapping.

3

| ****

Unable to create home map on App.

| DEEBOT does not start cleaning from the Station.| DEEBOT must start cleaning from the Station.
Move DEEBOT when cleaning might cause the map lost.| During cleaning, do not move DEEBOT as far as possible.
Auto cleaning is not complete.| Make sure DEEBOT automatically return to the Station after cleaning.
4| The Side Brush drops out of place during use.| The Side Brush is not properly installed.| Make sure the Side Brush clicks into place when installing.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

5

| ****

No singal found. Unable to return to the Station.

| The Station is incorrectly placed.| Please place the Station correctly according to the instructions in the [Charging DEEBOT] section.
The Station is out of power or manually moved.| Check whether the Station is connected to power supply. Do not manually move the Station.
DEEBOT does not start cleaning from the Station.| It is recommended that DEEBOT start cleaning from the Station.
The charging route is blocked. For example, the door of the room with the Station is closed.| Keep the charging route clear.

6

| ****

DEEBOT returns to the Station before it has finished cleaning.

| The room is so large that DEEBOT needs to return to recharge.| Please enable Continuous Cleaning. For more details, please follow the App instruction.
DEEBOT is unable to reach certain areas blocked by furniture or barriers.| Tidy up the area to be cleaned by putting furniture and small objects in their proper place.

7

| ****

DEEBOT is unable to charge.

| DEEBOT is not switched ON.| Switch ON DEEBOT.

DEEBOT’s Charging Contacts are not connected to the Station Pins.

| Make sure that the robot’s Charging Contacts have connected to the Station Pins and the AUTO Mode Button flashes. Check whether DEEBOT’s Charging Contacts and the Station are dirty. Please clean these parts according to the instructions in the [Maintenance] section.
The Station is not connected to the power supply.| Make sure the Station is connected to the power.
The battery will be overcharged if DEEBOT is not used for a long time.| It is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help.

8

| ****

Running is very loud during cleaning.

| Dual side brushes and floating rubber brush are entangled. Dust bin and filter are blocked.| It is recommended to clean the dual side brushes, floating rubber brush, dust bin, filter, etc. regularly.
DEEBOT is in Max Mode.| Switch to Standard Mode.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

9

| ****

DEEBOT gets stuck while working and stops.

| DEEBOT is tangled with something on the floor (electrical wires, curtains, carpet fringing, etc.).| DEEBOT will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an entrance of similar height.| Please set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App.

10

| ****

During cleaning, DEEBOT appears in the route disorder, running bias, repeated cleaning, small area leakage and so on.

(If there is a large area that has not been swept temporarily, DEEBOT will make up the leakage independently. )

| ****

Objects such as wires and slippers placed on the ground affect the normal operation of DEEBOT.

| Please tidy up the scattered wires, slippers and other objects on the ground before cleaning. And reduce the scattered objects on the ground as far as possible. If there is any area leakage, DEEBOT will correct the leakage by itself, please do not interfere (such as moving DEEBOT or blocking the route).
It may be that the Driving Wheels slips on the ground when DEEBOT climbs steps, thresholds and door bars, thus affecting the

its judgment of the whole house environment.

| It is recommended to close the door of this area and clean the area separately. After cleaning, DEEBOT will return to the starting location. Please rest assured to use.
Work on freshly waxed and polished floors or smooth tiles, resulting in less friction between the Driving Wheels and the floor.| ****

Please wait for wax to dry before cleaning.

Due to different home environments, some areas cannot be cleaned.| Clean the home environment to ensure that DEEBOT can enter for cleaning.
The TrueMapping Distance Sensor is dirty or blocked by foreign matters.| Wipe the TrueMapping Distance Sensor with a clean soft cloth or remove foreign matters.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

11

| ****

After returning to the Station, DEEBOT does not empty the Dust Bin.

| Dust Collection Cabin is not closed.| Please close the Dust Collection Cabin.
Dust Bag is not installed in the Station.| Install the Dust Bag, and close the Dust Collection Cabin.
Manually moving DEEBOT back to the Station might not trigger Auto-Empty function.| It is recommended to let DEEBOT return to the Station on its own. Please do not manually move it.
In Do Not Disturb mode, DEEBOT will not empty the dust after returning back to the Station.| Cancel Do Not Disturb mode in ECOVACS HOME App or manually start dust empty.

The OMNI Station prompts the Dust Bag is full.

| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by ECOVACS HOME App, you can put it back again.
If the above possible causes have been ruled out, components of the Station may be abnormal.| Please contact Customer Care for help.

12

| ****

Fail to empty the Dust Bin.

| The OMNI Station prompts the Dust Bag is full.| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by App, you can put it back again.
The outlet of Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

13

| ****

The inner side of Dust Collection Cabin is dirty.

| Fine particles are absorbed in the inner side of Dust Collection Cabin through the Dust Bag.| Clean the inner side of Dust Collection Cabin.
The Dust Bag is broken.| Check the Dust Bag. Replace it.
14| Ash leakage occurs during working.| The outlet of Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
15| Mopping Pad Plates cannot rotate.| Mopping Pad Plates are blocked by foreign objects.| Clean the foreign objects.

16

| ****

DEEBOT does not respond to the Station instruction.

| DEEBOT is too far away from the Station.| If it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT.

DEEBOT and the Station are not paired.

| Unplug the Station and wait for 10 seconds to plug again. Power off the robot and then turn it back on. Manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and voice prompts pairing successful.

17

| ****

Fail to enable Child Lock.

| Communication interruption between the Station and DEEBOT (For example: long distance or many partition walls)| Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock.

18

| ****

Driving wheels are blocked.

| ****

Driving wheels are blocked by foreign objects.

| Please rotate and press the driving wheels to check whether there is any foreign object wrapped or stuck. If there is

any foreign object, please clean it in time. If this problem persists, please contact Customer Care for help.

19

| ****

When the water in the Cleaning Sink is full and cannot be drained out, the voice prompts that the Cleaning Sink is full.

| The Dirty Water Tank is not properly installed.| Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank is not installed properly.| Make sure to check that the sealing plugs are properly installed.

The Station cannot drain water normally.

| Long press . After the cleaning tank has been automatically filled with water, long press  again. If the problem occurs during the mopping pads cleaning process, end task by App/Voice Command, and then long press  to see whether the Station can properly draw the water. If the water is successfully drawn, wipe dry the Water Overflow Sensor of the Cleaning Sink. If the Station fails to draw the water, check between the Dirty Water Tank and the Station for foreign object and clean it.
The suction port of the Cleaning Sink is blocked by foreign object.| Ensure that there is no foreign object in the suction port of the Cleaning Sink.
The voice prompt still exists after trying the above solutions.| Unplug the Station and plug it again. If this problem persists, please contact Customer Care for help.

20

| ****

Mopping Pad Plates can’t be lifted automatically.

| Mopping Pad Plates are entangled or stuck by foreign objects.| Please remove foreign objects.
Mopping Pad Plates fall off.| Reinstall the Mopping Pad Plates and you would hear a “click” when the Mopping Pad Plates are properly installed.

TECHNICAL SPECIFICATIONS

Output power of the wireless module is less than 100mW.
Note: Technical and design specifications may be changed for continuous product improvement. Explore more accessories at https://www.ecovacs.com/global.

References

• Robot Vacuum Cleaners | Auto Cleaning Robots - ECOVACS Website - ECOVACS

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