ECOVACS DLX23 Floor Cleaning Robot Instructions

ECOVACS DLX23 Floor Cleaning Robot

Product Information

• Specifications:
  • Name and Address of Manufacturer: Ecovacs Home Service Robotics Co., Ltd.
  • Manufacture Address: No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street, Wuzhong District, Suzhou, Jiangsu, China
  • Authorised Representative: ECOVACS ROBOTICS UK LTD
  • Representative Address: The Old Surgery, 15a Station Road, Epping Essex, England CM16 4HG United Kingdom
  • Type of Object: Floor Cleaning Robot
  • Model: DLX23

Product Usage Instructions

• Initial Setup:
  • Before using the Floor Cleaning Robot, ensure it is fully charged by connecting it to the charger.
• Operating the Robot:
  • a. Press the power button on the robot to turn it on.
  • b. Place the robot on the floor you want to clean and press the start button.
  • c. The robot will start cleaning automatically using its built-in sensors to navigate.
• Maintenance:
  • Regularly clean the brushes and filters of the robot to maintain optimal performance.
• Safety Precautions:
  • a. Do not immerse the robot in water.
  • b. Keep the robot away from stairs and other drop-offs.
  • c. Supervise the robot when operating near pets or children.

FAQs

• Q: How often should I clean the dustbin of the robot?
  • A: It is recommended to empty the dustbin after each cleaning cycle to maintain efficiency.
• Q: Can the robot be used on carpets?
  • A: Yes, the Floor Cleaning Robot can be used on low-pile carpets, but it may have limitations on thick carpets.
• Q: How long does the battery last on a single charge?
  • A: The battery life may vary, but on average, it can clean for about 90 minutes before needing a recharge.

Important Safety Instructions

When using an electrical Appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE SAVE THESE INSTRUCTIONS

1. This Appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the Appliance in a safe way and understand the hazards involved. Children shall not play with the Appliance. Cleaning and user maintenance shall not be made by children without supervision.
2. Clear the area to be cleaned. Remove power cords and small objects from the floor that could  entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains andtablecloths off the floor.
3. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
4. Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.
5. For INDOOR household use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments.
6. Do not use without dust bin and/or filters in place.
7. Do not operate the Appliance in an area where there are lit candles or fragile objects.
8. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.
9. Do not operate the Appliance in a room where an infant or child is sleeping.
10. Do not use Appliance on wet surfaces or surfaces with standing water.
11. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.
12. Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.
13. Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.
14. Do not put objects into the suction intake. Do not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.
15. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
16. Turn OFF the power switch before cleaning or maintaining the Appliance.
17. The lithium battery type suitable for CH2232 is Max. 8 cells, max. nomical voltage DC 14.4V, rated capacity 4,800mAh.The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
18. Please dispose of used batteries according to local laws and regulations.
19. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.
20. The Appliance must be used in accordance with the directions in this Instruction Manual. Ecovacs Home Service Robotics cannot be held liable or responsible for any damages or injuries caused by improper use.
21. The robot contains batteries that are only replaceable by skilled persons. To replace the robot’s battery, please contact Customer Service.
22. Please make sure your power supply source voltage matches the power voltage marked on the OMNI Station.
23. Use only the original rechargeable battery and OMNI Station provided with the Appliance from the manufacturer. Non-rechargeable batteries are prohibited.
24. Take care not to damage the power cord. Do not pull on or carry the Appliance or OMNI Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.
25. Do not use the OMNI Station if it is damaged. The power supply is not to be repaired and not to  be used any longer if it is damaged or defectie.
26. Do not use with a damaged power cord or receptacle. Do not use the Appliance or OMNI Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
27. The plug must be removed from the receptacle before cleaning or maintaining theOMNI Station.
28. Remove the Appliance from the OMNI Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.
29. When not using the OMNI Station for a long period of time, please unplug it.
30. If the robot will not be used for a long time, power OFF the robot for storage and unplug the OMNI Station.
31. WARNING-Add clean water into the clean tank only.
32. WARNING: For the purposes of recharging the battery, only use the detachable supply unit CH2232 provided with the Appliance. To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.

Device Update

• Typically, some devices are updated bi-monthly, but not always so specific.
• Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.

The remote surveillance is for the absolute private use of non-public, private owned places for the pure self-protection and single control intended only. Please be aware of the local data protection based legal obligations in case of use. No surveillance of public places, especially with clandestine intent and/or on the part of the employer without justified reasons. Such not justified use is in the risk and responsibility of the user only.

European Union Compliance Statement Information on Disposal for Users of Waste Electrical & Electronic Equipment

• This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste.
• For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points.
• Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
• To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge, please contact your local authority for further details of your nearest designated collection point.
• Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Information on Disposal for Users of used batteries

• This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste.
• Your participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on human health.
• For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a designated collection point, which is free of charge.
• Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
• Penalties may be applicable for incorrect disposal of this waste, in accordance with your national .legislation. there are separate collection systems for used batteries and accumulators.
• Please, dispose of batteries and accumulators correctly at your local community waste collection/ recycling center.

Restriction of the use of certain hazardous substances (RoHS) Directive

• Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2.0”).

Radio Equipment Directive

• Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU.

Europe Authorised Representative:

• ECOVACS Europe GmbH
• Holzstrasse 2
• D-40221 Düsseldorf
• Germany

Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863, the Radio Equipment Directive 2014/53/EU. The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/global/compliance.

UK Compliance Statement
Information on Disposal for Users of Waste Electrical & Electronic Equipment

• This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points.
• Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
• To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge, please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Information on Disposal for Users of used batteries

• This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on human health.
• For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a designated collection point, which is free of charge.
• Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
• Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. there are separate collection systems for used batteries and accumulators.
• Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling center.

The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012

• Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and soon) meets the requirements of
• The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.

Radio Equipment Regulations 2017

• Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of Radio Equipment Regulations 2017.

UK Authorised Representative:

• ECOVACS ROBOTICS UK LTD
• The Old Surgery, 15a Station Road, Epping Essex, England CM16 4HG United Kingdom
• Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012, the Radio Equipment Regulations 2017.
• The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/global/compliance.

Package Contents

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

Product Diagram

Robot

RESET Button
Restore to default settings: Press and hold RESET button for 5 seconds. After you hear the voice prompt, the startup music will be played and the robot will be restored to default settings.

Bottom View

Mopping Pad Assembly

OMNI Station

• Short press: to start/pause/resume cleaning
• Press for 5 seconds: to add water to or drain the water out of the Cleaning Sink

Dust Bag

Sensors

DEEBOT and surroundings through the time difference of reflection, it can map according to the objects around while DEEBOT is moving. Detection of 10m
TrueDetect 3D Sensor| The TrueDetect 3D structured light sensor scans the object with a line laser and collect images with a monocular camera, and generates the three-dimensional coordinates of the object through image algorithms to identify the size of the object. The detection distance is 0.35m
Microphone| Vibrating the diaphragm through air by human voice, it can realize Voice Recording and ask DEEBOT to complete the assigned work by Voice Control. Effective wake of 8m
Anti-drop Sensor| With Infrared Ranging-detecting the distance between the bottom of DEEBOT and ground by Infrared Sensor at the bottom, DEEBOT will not move forward when there are stairs in front or the identified distance exceeds the preset one, realizing the Anti-drop. The trigger distance is 60mm
Carpet Detection Sensor| The difference in energy of the ultrasonic echo signal on different surfaces is used to identify the floor material and help DEEBOT to adjust the cleaning strategy automatically. Drive frequency 290kHZ

Notes Before Cleaning

• Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
• It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
• During the first use, make sure each room door is open to help DEEBOT fully explore your house.
• Put away objects including cables, cloths slippers, etc. on the floor to improve the cleaning efficiency.
• Before using the product on a rug with tasselled edges, please fold the rug edges under.
• Please do not stand in narrow spaces, such as hallways, and make sure not to block the TrueMapping Distance Sensor.

Quick Start

• Before using DEEBOT, please remove all protective films or protective strips on DEEBOT and OMNI Station.

Install the Dual Side Brushes

• Make sure the colours of Dual Side Brushes are consistent with those of the mounting slots.

ECOVACS HOME App

To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME app.

Before you start, make sure that:

• Your mobile phone is connected to a Wi-Fi network.
• The 2.4GHz or 2.4/5 GHz band wireless signal is enabled on your router.
• The Wi-Fi indicator light on DEEBOT is slowly flashing.

Wi-Fi Connection

• Before Wi-Fi setup, make sure DEEBOT, mobile phone, and Wi-Fi network meet the following requirements.

DEEBOT and Mobile Phone Requirements

• DEEBOT is fully charged and the power switch of DEEBOT is turned on.
• Wi-Fi status light slowly flashes.
• Turn off mobile phone’s cellular data (you can turn it back on after setup).

Wi-Fi Network Requirements

• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside
• North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.
• After a Wi-Fi connection, DEEBOT will enter into Networked Standby mode if it has no signal input within 10 minutes.
• Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D/3D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use ECOVACS HOME App, which is constantly updated.
• You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product. If you do not agree with our Privacy Policy and
• User Agreement, some of the aforementioned intelligent functions cannot be realized through the ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.

Charging DEEBOT

1. Assemble OMNI Station
2. OMNI Station Placement
   • Keep the area around the Station clear of objects.
   • If there are reflective objects such as mirrors and reflective skirting lines near the Station, the bottom 14cm of that should be covered.
   • Do not place the Station under direct sunlight.
   • It is recommended to place the Station on the hard floor to experience the complete functions of the robot.
3. Add Water to Clean Water Tank
   • Note: It is recommended to use ECOVACS DEEBOT Cleaning Solution (sold separately). Using other cleaning solutions may cause DEEBOT slipping, water tank block and other problems.
4. Power ON
   • Note: I = ON, O = OFF.
   • DEEBOT cannot be charged when being powered OFF
5. Charge DEEBOT
   • It is recommended that DEEBOT start cleaning from the Station. Do not move the Station while cleaning.

Operating DEEBOT

When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues. For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions: Raise the low sitting furniture if possible; 2. Cover the bottom of the furniture; 3. Set up Virtual Boundary via the App.

1. Start
   • Tap on DEEBOT or on the OMNI Station to start.
   • Note: For the first-time cleaning, please ensure that DEEBOT is fully charged.
2. Pause/Wake Up
   • Tap on DEEBOT or on the OMNI Station to pause.
   • Note: The indicator light will go out after the robot is paused for a few minutes. Press the AUTO Mode Button on DEEBOT to wake up the robot.
3. Back to Station
   • Tap for 3 seconds to recall DEEBOT to the OMNI Station.
   • Note: When DEEBOT is not working, it is recommended to keep it switched ON and charging.

Mopping

1. Attach the Mopping Pads and Mopping Pad Plates.
   • You would hear a “click” when the Mopping Pad Plates are properly installed.
2. Mop
   • Tap on DEEBOT or on the OMNI Station to start mopping.
   • Note:
   • Do not frequently remove washable mopping pads.
   • Do not scratch the Mopping Pad Plates with a rag or any other object.
   • When the ECOVACS HOME App prompts that the mops need to be replaced, please replace them in time. Explore more accessories at the ECOVACS HOME App or at https://www.ecovacs.com/global.

OMNI Station

1. Press the button to Start/Pause/Resume cleaning.

Regular Maintenance

To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts with the following frequencies:

TrueDetect 3D Sensor TrueMapping Distance Sensor Universal Wheel

Anti-Drop Sensors Bumper

Charging Contacts OMNI Station Pins

| Once per week| /
Cleaning Sink| Once every 2 weeks| /
Clean Water Tank| Once every 3 months| /
Dirty Water Tank| After each mopping| /
Dust Collection Cabin| Once per month| /
OMNI Station| Once per month| /
Filter (Cleaning Sink)| Once per month| /

Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the OMNI Station. A multi-function cleaning tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges.
Note: ECOVACS manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts.

Maintain Dust Bin and Filter

Note:

1. Please rinse the filter with water as shown above.
2. Do not use finger or brush to clean the filter.

Note: Completely dry the filter before use.
Explore more accessories at the ECOVACS HOME App or at https://www.ecovacs.com/global.

Maintain Floating Rubber Brush and Dual Side Brushes
Floating Rubber Brush

Dual Side Brushes

Maintain Other Components

Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.

Maintain OMNI Station

1. Press and hold the button for 5 seconds to add water to Cleaning Sink
2. Clean Cleaning Sink
3. Press and hold the button for 5 seconds to drain the water out of the Cleaning Sink
4. Empty Dirty Water Tank
5. Clean the Clean Water Tank Filter

Maintain Dust Bag
Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug OMNI Station.

1. Discard the Dust Bag
2. Clean the Dust Collection Cabin with a dry cloth and put a new Dust Bag in
3. Close the Dust Collection Cabin

Maintain Filter

1. Take the Filter out
2. Wash the Filter
3. Install the Filter

Storage
If DEEBOT will not be used for a while, fully charge DEEBOT and power OFF before storage. Charge DEEBOT every 1.5 months to prevent battery drain.

Note: When DEEBOT is not cleaning, it is recommended to keep DEEBOT powered ON and charging.

Troubleshooting

1

| ****

DEEBOT is not able to connect to ECOVACS HOME App.

| Incorrect home Wi-Fi username or password entered.| Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi signal.| Make sure DEEBOT is within range of your home Wi-Fi signal.

DEEBOT is not in the configuration state.

| Make sure DEEBOT is connected to the power supply and turned on. Open the cover, and press RESET Button.

DEEBOT will enter the confuguration state when you hear a voice prompt.

Incorrect App installed.| Please download and install ECOVACS HOME App.
Not using a 2.4GHz or 2.4/5 GHz mixed network.| DEEBOT does not support 5G network. Please use a 2.4GHz or 2.4/5 GHz mixed network.

2

| ****

The map is lost.

| ****

The map might be lost if you move DEEBOT when cleaning.

| Move DEEBOT to the front of the Station to retrieve the map. Find the restored map in the Map Management and tap “Use This Map” to retrieve it.

If this problem persists after trying the above solutions, please restart mapping.

3

| ****

Unable to create home map on App.

| DEEBOT does not start cleaning from the Station.| DEEBOT must start cleaning from the Station.
Move DEEBOT when cleaning might cause the map lost.| During cleaning, do not move DEEBOT as far as possible.
Auto cleaning is not complete.| Make sure DEEBOT automatically return to the Station after cleaning.

4

| The Dual Side Brushes drop out of place during use.| ****

The Dual Side Brushes are not properly installed.

| Make sure the Dual Side Brushes click into place when installing.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

5

| ****

No singal found. Unable to return to the Station.

| The Station is incorrectly placed.| Please place the Station correctly according to the instructions in the [Charging DEEBOT] section.
The Station is out of power or manually moved.| Check whether the Station is connected to power supply. Do not manually move the Station.
DEEBOT does not start cleaning from the Station.| It is recommended that DEEBOT start cleaning from the Station.
The charging route is blocked. For example, the door of the room with the Station is closed.| Keep the charging route clear.

6

| ****

DEEBOT returns to the Station before it has finished cleaning.

| The room is so large that DEEBOT needs to return to recharge.| Please enable Continuous Cleaning. For more details, please follow the App instruction.
DEEBOT is unable to reach certain areas blocked by furniture or barriers.| Tidy up the area to be cleaned by putting furniture and small objects in their proper place.

7

| ****

DEEBOT is unable to charge.

| DEEBOT is not switched ON.| Switch ON DEEBOT.

DEEBOT’s Charging Contacts are not connected to the Station Pins.

| Make sure that the robot’s Charging Contacts have connected to the Station Pins and the AUTO Mode Button flashes. Check whether DEEBOT’s Charging Contacts and the Station are dirty. Please clean these parts according to the instructions in the [Maintenance] section.
The Station is not connected to the power supply.| Make sure the Station is connected to the power.
The battery will be overcharged if DEEBOT is not used for a long time.| It is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help.

8

| ****

Running is very loud during cleaning.

| Dual side brushes and floating rubber brush are entangled. Dust bin and filter are blocked.| It is recommended to clean the dual side brushes, floating rubber brush, dust bin, filter, etc. regularly.
DEEBOT is in Max Mode.| Switch to Standard Mode.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---
9| DEEBOT gets stuck while working and stops.| DEEBOT is tangled with something on the floor (electrical wires, curtains, carpet fringing, etc.).| DEEBOT will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an entrance of similar height.| Please set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App.
10| During cleaning, DEEBOT appears in the route disorder, running bias, repeated cleaning, small area leakage and so on.

(If there is a large area that has not been swept temporarily, DEEBOT will make up the leakage independently. )

| Objects such as wires and slippers placed on the ground affect the normal operation of DEEBOT.| Please tidy up the scattered wires, slippers and other objects on the ground before cleaning. And reduce the scattered objects on the ground as far as possible. If there is any area leakage, DEEBOT will correct the leakage by itself, please do not interfere (such as moving DEEBOT or blocking the route).
It may be that the Driving Wheels slip on the ground when DEEBOT climbs steps, thresholds and door bars, thus affecting the

its judgment of the whole house environment.

| It is recommended to close the door of this area and clean the area separately. After cleaning, DEEBOT will return to the starting location. Please rest assured to use.
Work on freshly waxed and polished floors or smooth tiles, resulting in less friction between the Driving Wheels and the floor.| Please wait for the wax to dry before cleaning.
Due to different home environments, some areas cannot be cleaned.| Clean the home environment to ensure that DEEBOT can enter for cleaning.
The TrueMapping Distance Sensor is dirty or blocked by foreign matters.| Wipe the TrueMapping Distance Sensor with a clean soft cloth or remove foreign matter.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---
11| After returning to the Station, DEEBOT does not empty the dustbin.| Dust Collection Cabin is not closed.| Please close the Dust Collection Cabin.
Dust Bag is not installed in the Station.| Install the Dust Bag, and close the Dust Collection Cabin.
Manually moving DEEBOT back to the Station might not trigger the Auto-Empty function.| It is recommended to let DEEBOT return to the Station on its own. Please do not manually move it.
In Do Not Disturb mode, DEEBOT will not empty the dust after returning to the Station.| Cancel Do Not Disturb mode in the ECOVACS HOME App or manually start dust empty.

The OMNI Station prompts the Dust Bag to be full.

| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by the ECOVACS HOME App, you can put it back again.
If the above possible causes have been ruled out, components of the Station may be abnormal.| Please contact Customer Care for help.

12

| ****

Fail to empty the dustbin.

| The OMNI Station prompts the Dust Bag to be full.| Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by the App, you can put it back again.
The outlet of the Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
No.| Malfunction| Possible Causes| Solutions
---|---|---|---

13

| ****

The inner side of the Dust Collection Cabin is dirty.

| Fine particles are absorbed in the inner side of the Dust Collection Cabin through the Dust Bag.| Clean the inner side of the Dust Collection Cabin.
The Dust Bag is broken.| Check the Dust Bag. Replace it.
14| Ash leakage occurs during work.| The outlet of the Dust Bin is blocked by foreign objects.| Remove the Dust Bin and clean the foreign objects on the outlet.
15| Mopping Pad Plates cannot rotate.| Mopping Pad Plates are blocked by foreign objects.| Clean the foreign objects.

16

| ****

DEEBOT does not respond to the Station instructions.

| DEEBOT is too far away from the Station.| If it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT.

DEEBOT and the Station are not paired.

| Unplug the Station and wait for 10 seconds to plug again. Power off the robot and then turn it back on. Manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and voice prompts pairing successful.

17

| ****

Fail to enable Child Lock.

| Communication interruption between the Station and DEEBOT (For example long distance or many partition walls)| Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock.

18

| ****

Driving wheels are blocked.

| ****

Driving wheels are blocked by foreign objects.

| Please rotate and press the driving wheels to check whether there is any foreign object wrapped or stuck. If there is

any foreign object, please clean it in time. If this problem persists, please contact Customer Care for help.

19

| ****

When the water in the Cleaning Sink is full and cannot be drained out, the voice prompts that the Cleaning Sink is full.

| The Dirty Water Tank is not properly installed.| Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank is not installed properly.| Make sure to check that the sealing plugs are properly installed.

The Station cannot drain water normally.

| Press and hold for 5 seconds. After the cleaning tank has been automatically filled with water, press and hold the OMNI Station for 5 seconds. If the problem occurs during the mopping pads cleaning process, end the task by APP/ Voice Command, and then press and hold twice ( for 5 seconds ) to see whether the Station can properly draw the water. If the water is successfully drawn, wipe dry the Water Overflow Sensor of the Cleaning Sink. If the Station fails to draw the water, check between the Dirty Water Tank and the Station for foreign objects and clean it.
The suction port of the Cleaning Sink is blocked by foreign objects.| Ensure that there is no foreign object in the suction port of the Cleaning Sink.
The voice prompt still exists after trying the above solutions.| Unplug the Station and plug it again. If this problem persists, please contact Customer Care for help.

20

| ****

Mopping Pad Plates can’t be lifted automatically.

| Mopping Pad Plates are entangled or stuck by foreign objects.| Please remove foreign objects.
Mopping Pad Plates fall off.| Reinstall the Mopping Pad Plates and you will hear a “click” when the Mopping Pad Plates are properly installed.

Technical Specifications

The output power of the Wi-Fi module is less than 100mW.
Note: Technical and design specifications may be changed for continuous product improvement. Explore more accessories at https://www.ecovacs.com/global.

• Ecovacs Home Service Robotics Co., Ltd.
• No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street, Wuzhong District, Suzhou, Jiangsu, China.
• 451-2230-1701

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