PHILIPS Sonicare 4000 Series Electric Toothbrush User Guide

PHILIPS Sonicare 4000 Series Electric Toothbrush

Specifications

• Series: 3000 Series, 4000 Series
• Input ratings: 100 – 240V~, 50/60Hz, 3.5W
• Output ratings: 5Vdc, 2.5W
• Radiofrequency: Bluetooth – 2.4 GHz, NFC – 13.56 MHz
• Maximum Bluetooth radio frequency power: 3 dBm
• Maximum NFC radio frequency power: 30.16 dBm

Product Usage Instructions

Important Safety Information
Only use the product for its intended purpose. Read this important information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries.

Warnings

• Charge only with Philips WAA1001, WAA2001, UL or equivalent safety-approved adapters with input ratings (100 – 240V~; 50/60Hz; 3.5W) and output ratings (5Vdc; 2.5W). For the list of adapters, please see www.philips.com/support.
• Keep the charger away from water.
• Make sure the handle is completely dry before you connect the USB charger.
• This appliance can be used by children and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
• Do not clean any part of the product in the dishwasher.
• This appliance has only been designed for cleaning teeth, gums, and tongue.
• Stop using the appliance and consult your dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use, or if you experience discomfort or pain.
• If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.
• If you have a pacemaker or other implanted device, contact your doctor or the manufacturer of the implanted device prior to use.
• If you have medical concerns, consult your doctor before you use this appliance.
• This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.
• Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.
• If your toothpaste contains peroxide, baking soda, or bicarbonate (common in whitening toothpaste), thoroughly clean the brush head with soap and water after each use. This prevents possible cracking of the plastic.
• Avoid direct contact with products that contain essential oils or coconut oil. Contact may result in bristles dislodging.
• Keep products and batteries away from fire and do not expose them to direct sunlight or high temperatures.
• If the product becomes abnormally hot or smelly, changes colour, or if charging takes longer than usual, stop using and charging the product and contact Philips.
• Do not place products and their batteries in microwave ovens or on induction cookers.
• Do not open, modify, pierce, damage, or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge, or reverse-charge batteries.
• If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.

Electromagnetic Fields (EMF)
This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Radio Equipment Directive
Hereby, Philips declares that electric toothbrushes equipped with a radio frequency interface (Bluetooth or BrushSync) comply with Directive 2014/53/EU.

• Bluetooth radio frequency: 2.4 GHz
• Maximum Bluetooth radio frequency power: 3 dBm
• NFC radio frequency: 13.56 MHz
• Maximum NFC radio frequency power: 30.16 dBm

The full text of the EU Declaration of Conformity is available at the following internet address: www.philips.com/support.

Introduction

Congratulations on your purchase and welcome to Philips! To fully benefit from the support that Philips offers, register your product at www.philips.com/welcome.

Important safety information

Only use the product for its intended purpose. Read this important information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries.

Warnings

• Charge only with Philips WAA1001, WAA2001, UL or equivalent safety-approved adapters with input ratings (100 – 240V~; 50/60Hz; 3.5W) and output ratings (5Vdc; 2.5W). For the list of adapters, please see www.philips.com/support.

• Keep the charger away from water.

• Make sure the handle is completely dry before you connect the USB charger.

• This appliance can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be done by children without supervision.

• Children should be supervised to ensure that they do not play with the product.

• Only use original Philips accessories or consumables. Only use the USB charger provided with the product with a UL (Class 2) or equivalent approved 5V DC adapter (IPX4 or higher).

• This appliance contains no user-serviceable parts. If the appliance is damaged, stop using it and contact the Consumer Care Center in your country (see
  ‘Warranty and support’).

• Do not charge the product outdoors or near heated surfaces.

• Do not clean any part of the product in the dishwasher.

• This appliance has only been designed for cleaning teeth, gums and tongue.

• Stop using the appliance and consult your
  dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use or if you experience discomfort or pain.

• If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.

• If you have a pacemaker or other implanted device, contact your doctor or the manufacturer of the implanted device before use.

• If you have medical concerns, consult your doctor before you use this appliance.

• This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.

• Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.

• If your toothpaste contains peroxide, baking soda or bicarbonate (common in whitening tubes of toothpaste), thoroughly clean the brush head with soap and water after each use. This prevents possible cracking of the plastic.

• Avoid direct contact with products that contain essential oils or coconut oil. Contact may result in bristles dislodging.

• Charge, use and store the product at a temperature between 32 °F / 0 °C and 104 °F / 40 °C.

• Keep products and batteries away from fire and do not expose them to direct sunlight or high temperatures.

• If the product becomes abnormally hot or smelly, changes colour or if charging takes longer than usual, stop using and charging the product and contact Philips.

• Do not place products and their batteries in microwave ovens or on induction cookers.

• Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge or reverse charge batteries.

• If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.

Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Radio Equipment Directive
Hereby, Philips declares that electric toothbrushes equipped with a radio frequency interface (Bluetooth or BrushSync) are in compliance with Directive 2014/53/EU.

• Bluetooth radio frequency: 2.4 GHz
• Maximum Bluetooth radio frequency power: 3 dBm
• NFC radio frequency: 13.56 MHz
• Maximum NFC radio frequency power: 30.16 dBm The full text of the EU declaration of conformity is available at the following internet address: www.philips.com/support

Intended use

3000 and 4000 series power toothbrushes are intended to remove adherent plaque and food debris from the teeth to reduce tooth decay and improve and maintain oral health. 3000 and 4000 series power toothbrushes are intended for consumer home use. Use by children should be with adult supervision.

Your Philips Sonicare toothbrush

1. Hygienic travel cap
2. Brush head
3. Handle
4. Power on/off button
5. Brush head replacement reminder
6. Battery level indicator
7. USB charger (wall adapter not included)
8. Travel case (Specific models only)

Note: Wall adapter not included. Only use a 5V adapter (Type A).
Note: Brush heads may vary.

Getting started

Attaching the brush head

1. Align the brush head so the bristles point in the same direction as the front of the handle.
2. Firmly press the brush head down onto the metal shaft until it stops.
   Note: It is normal to see a slight gap between the brush head and the handle. This allows the brush head to vibrate properly.

Charging your Philips Sonicare

1. Plug the USB charging cord into a wall adapter that is connected to an electrical outlet.
2. Place the handle on the charger.
   • The light of the battery level indicator illuminates and the handle beeps twice. This indicates that the toothbrush is charging.
     Note: It can take up to 24 hours to fully charge the battery, but you can use the Philips Sonicare toothbrush before it is fully charged.

Using your Philips Sonicare toothbrush
If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration than when using a non-electric toothbrush. It is common for first-time users to apply too much pressure. Only apply gentle pressure and let the toothbrush do the brushing for you.

Please follow the brushing instructions below for the best experience. To help you transition to your new Sonicare power toothbrush, it comes with the EasyStart feature turned on. This feature gently increases the power over the first 14 brushings to help you adapt to brushing with a Philips Sonicare toothbrush.

Brushing instructions

1. Wet the bristles and apply a small amount of toothpaste.

2. Place the toothbrush bristles against the teeth at a slight angle (45 degrees), pressing gently to make the bristles reach the gumline or slightly beneath the gumline.
   Note: Keep the centre of the brush in contact with the teeth at all times .

3. Press the power on/off button to turn on the Philips Sonicare.

4. Gently keep the bristles placed on the teeth and in the gumline. Brush your teeth with a small back-and-forth motion so the bristles reach between the teeth. Continue this motion throughout your brushing cycle.
   Note: The bristles should slightly flare. It is not recommended to scrub as you would with a manual toothbrush.

5. To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth.
   Note: To make sure you brush evenly throughout the mouth, divide your mouth into 4 sections using the QuadPacer feature (see chapter ‘Features’).

6. Begin brushing in section 1 (outside upper teeth) and brush for 30 seconds before you move to section 2 (inside upper teeth). Continue brushing in section 3 (outside lower teeth) and brush for 30 seconds before you move to section 4 (inside lower teeth).

7. After you have completed the brushing cycle, you can spend additional time brushing the chewing surfaces of your teeth and areas where staining occurs. You can also brush your tongue, with the toothbrush turned on or off, as you prefer.
   Your Philips Sonicare toothbrush should be safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly adhered to and not compromised. If a problem occurs, please follow up with a dental professional.
   Note: When the Philips Sonicare toothbrush is used in clinical studies, the handle should be used in clean mode, fully charged and the EasyStart feature deactivated.

Charging and battery status

1. Attach the USB charging cord to a wall adapter, and plug the wall adapter into an electrical wall outlet.
2. Place the handle on the charger.
   Note: The handle will emit 2 short beeps to confirm that the handle is placed properly on the charger and is charging.
   Note: This Philips Sonicare toothbrush is designed to provide at least 28 brushing sessions, each session lasting 2 minutes (14 days if used twice per day). The battery level indicator shows the battery status when you complete the 2-minute brushing session, when you pause the handle, or while it is charging.

Battery status (when handle is on a working charger)

Features

• Modes (for 4000 series)
• EasyStart
• Brush head replacement reminder
• Pressure sensor
• Quadpacer
• SmarTimer

Modes (for 4000 series)
Your power toothbrush gives you the option to choose between sensitive and clean modes.

Note: When you use the toothbrush for the first time, the default setting is the sensitive mode.

To change modes

• Press the power on/off button once to turn on the toothbrush.
• Press a second time within 2 seconds to change the mode.
• Press a third time within 2 seconds to pause. After 2 seconds of brushing, pressing the power button again will also pause the toothbrush.

EasyStart
This Philips Sonicare model comes with the EasyStart feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare.
To deactivate EasyStart see ‘Activating or deactivating features’.

Brush head replacement reminder
Your Philips Sonicare is equipped with BrushSync technology that tracks the wear of your brush head.

Note: This feature only works with Philips Sonicare smart brush heads with BrushSync technology.

1. When attaching a new smart brush head for the first time the handle recognizes that you have a Philips brush head with BrushSync technology and begins tracking brush head wear.
2. Over time, based on the pressure you apply and the amount of time used, the handle will track brush head wear in order to determine the optimal time to change your brush head. This feature gives you the guarantee for the best cleaning and care of your teeth.
3. When the brush head replacement reminder light lights up amber, you should replace your brush head.

To deactivate the brush head replacement reminder see ‘Activating or deactivating features’.

Pressure Sensor
Your Philips Sonicare is equipped with an advanced sensor that measures the pressure you apply while brushing. If you apply too much pressure, the toothbrush will provide immediate feedback to indicate that you need to reduce the pressure. This feedback is given by a change in vibration and therefore brushing sensation and sound. Additionally, the brush head replacement reminder light will flash amber

To deactivate the pressure sensor see ‘Activating or deactivating features

QuadPacer
The QuadPacer is an interval timer that has a short beep and pauses to remind you to brush the 4 sections of your mouth evenly and thoroughly. This Philips Sonicare toothbrush comes with the QuadPacer feature activated.

SmarTimer

The SmarTimer indicates that your brushing cycle is complete by automatically turning off the toothbrush at the end of the brushing cycle.
Dental professionals recommend brushing no less than 2 minutes twice a day.

Note: If you press the power on/off button after you start the brushing cycle, the toothbrush will pause.
After a pause of 15 seconds, the SmarTimer resets.

Activating or deactivating features

You can activate or deactivate the following features of your toothbrush:

• EasyStart
• Brush head replacement reminder
• Pressure sensor

To activate or deactivate these features, follow the instructions below

EasyStart

1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4. Release the power on/off button.
   • The triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation.
   • The triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.

Note: To achieve clinical efficacy, EasyStart needs to be deactivated

Brush head replacement reminder

Note: Y ou can only activate or deactivate the brush head replacement reminder when a smart brush head is on the handle
Note: New smart brush heads come with the brush head replacement reminder feature activated.

1. Put the handle on the plugged-in charger.

2. Press and hold the power on/off button while the handle remains on the charger.

3. Keep the power on/off button pressed until you hear a series of two short beeps (after 5 seconds).

4. Release the power on/off button.

   • A triple tone of low-med-high means the brush head replacement reminder feature has been activated.
     The battery level indicator light will also blink green 2 times to confirm activation.

   • A triple tone of high-med-low means the brush head replacement reminder feature has been deactivated.
     The battery level indicator light will blink amber 1 time to confirm deactivation.

Pressure sensor

1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a series of three short beeps (after 7 seconds).
4. Release the power on/off button.
   • Triple tone of low-med-high means the pressure sensor feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation.
   • Triple tone of high-med-low means the pressure sensor feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
     If you continue holding the power on/off button after the three short beeps, the activate/deactivate sequence repeats.

Cleaning

You should clean your Philips Sonicare toothbrush regularly to remove toothpaste and other residue. Failure to clean your Philips Sonicare toothbrush may result in an unhygienic product and damage to it may occur.

Warning: Do not clean products or accessories with sharp objects or in the dishwasher, or microwave, with chemicals or in boiling water

Toothbrush handle

1. Remove the brush head and rinse the metal shaft area with warm water. Make sure you remove any residual toothpaste.
   Caution: Do not push the rubber seal on the metal shaft with sharp objects, as this may cause damage.

2. Wipe the entire surface of the handle with a damp cloth.
   Note: Do not tap the handle on the sink to remove excess water

Brush head

1. Rinse the brush head and bristles after each use.
2. Remove the brush head from the handle and rinse the brush head connection with warm water at least once a week. Rinse the travel cap as often as needed.

Charger

1. Unplug the charger before you clean it.
2. Wipe the surface of the charger with a damp cloth.

Travel case
Rinse with warm water and use a damp cloth to clean the inside of the travel case

Storage
If you are not going to use the product for a long time, unplug it, clean it (see chapter ‘Cleaning’) and store it in a cool and dry place away from direct sunlight

Replacement

Brush head
Replace Philips Sonicare brush heads every 3 months to achieve optimal results. Use only Philips Sonicare replacement brush heads

Locating the model number
Look at the bottom of the Philips Sonicare toothbrush handle for the model number (HX36XX).

Warranty and support

If you need information or support, please visit www.philips.com/support or read the international warranty leaflet

Warranty Restrictions
The terms of the international warranty do not cover the following:

• Brush heads.
• Damage caused by the use of unauthorized replacement parts.
• Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
• Normal wear and tear, including chips, scratches, abrasions, discolouration or fading.

Recycling

• This symbol means that electrical products and batteries shall not be disposed of with normal household waste.
• Follow your country’s rules for the separate collection of electrical products and batteries

Removal of built-in rechargeable battery
The built-in rechargeable battery must only be removed by a qualified professional when the appliance is discarded. Before removing the battery, make sure that the battery is empty
Take any necessary safety precautions when you handle tools to open the appliance and when you dispose of the rechargeable battery. Be sure to protect your eyes, hands, fingers, and the surface on which you work
When you handle batteries, make sure that your hands, the product and the batteries are dry.
To avoid accidental short-circuiting of batteries after removal, do not let battery terminals come into contact with metal objects (e.g. coins, hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery terminals or put batteries in a plastic bag before you discard them.

Removing the rechargeable battery

• Before removing the battery, make sure that the battery is empty.
• To remove the rechargeable battery, you need a towel or cloth, a hammer and a flat-head (standard) screwdriver

1. To deplete the rechargeable battery of any charge, remove the handle from the charger, turn on the Philips Sonicare and let it run until it stops. Repeat this step until you can no longer turn on the Philips Sonicare.

2. Remove and discard the brush head. Cover the entire handle with a towel or cloth.

3. Hold the top of the handle with one hand and strike the handle housing 0.5 inches above the bottom end. Strike firmly with a hammer on all 4 sides to eject the end cap
   Note: You may have to hit the end several times to break the internal snap connections.

4. Remove the end cap from the toothbrush handle. If the end cap does not release easily from the housing, repeat step 3 until the end cap is released.

5. Holding the handle upside down, press the shaft down on a hard surface. If the internal components do not easily release from the housing, repeat step 3 until the internal components are released.

6. Wedge the screwdriver between the battery and the white frame at the bottom of the internal components. Then pry the screwdriver away from the battery to break the bottom of the white frame.

7. Insert the screwdriver between the bottom of the battery and the white frame to break the metal tab connecting the battery to the green printed circuit board. This will release the bottom end of the battery from the frame.
   Grab the battery and pull it away from the internal components to break the second metal battery tab.
   Caution: Be aware of the sharp edges of the battery tabs to avoid injury to your fingers

8. Cover the battery contacts with tape to prevent any electrical short from residual battery charge. The rechargeable battery can now be recycled and the rest of the product discarded appropriately

FAQ

• Q: Can I use a different charger for this product?
  • A: No, you should only use Philips WAA1001, WAA2001, UL, or equivalent safety-approved adapters with the specified input and output ratings.
• Q: How often should I replace the brush head?
  • A: The brush head should be replaced every 3 months or sooner if signs of wear appear.
• Q: Can I use this appliance on multiple patients in a dental practice?
  • A: No, this appliance is intended for personal use only and should not be used on multiple patients in a dental practice or institution.
• Q: What should I do if the product becomes abnormally hot or smelly?
  • A: If the product becomes abnormally hot or smelly, changes color, or if charging takes longer than usual, stop using and charging the product and contact Philips for assistance.

www.philips.com/Sonicare
©2021 Koninklijke Philips N.V. (KPNV). All rights reserved. Philips and the Philips shield are trademarks of KPNV. Sonicare and the Sonicare logo are trademarks of Philips Oral Healthcare, LLC and/or KPNV. 300011247231 (06/07/2023)

References

• Sonicare Electric Toothbrushes & Smart Toothbrushes | Philips Sonicare
• Philips Customer Service Support - Home | Philips
• Product registration | Philips
• Accueil Assistance | Philips
• Domača stran za podporo | Philips

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