LG LDTH7972SS Black Stainless Steel Built In Dishwasher User Manual
- June 3, 2024
- LG
Table of Contents
LDTH7972SS Black Stainless Steel Built-In Dishwasher
User Manual
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING
ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION,
CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Dishwasher (“Product”) fail due to a defect in materials or
workmanship under normal and proper use, during the warranty period set forth
below, LG will, at its option, repair or replace the Product. This limited
warranty is valid only to the original retail purchaser of the Product (“You”)
and applies only when purchased lawfully and used within the United States
including U.S. Territories.
Warranty Period | Scope of Warranty | HOW SERVICE IS HANDLED |
---|---|---|
One (1) year from the date of the original retail purchase | Labor / Parts | LG |
will also provide, free of charge, all labor, and on-site service to replace
the defective part.
Two (2) years from the date of the original retail purchase| Main control
board †/Racks/Stainless Steel Door Liner/Tub| Main control board, dishwasher
racks, stainless steel door liner, tub. The customer will be responsible for
any labor or in-home service to replace defective parts.
Ten (10) years from the date of the original retail purchase| Direct Drive
Motor| Direct Drive motor. The customer will be responsible for any labor or
in-home service to replace defective parts.
† Main control board is located on the bottom right of the dishwasher when viewed from the front.
- Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
- Replacement Products and parts may be new, reconditioned, refurbished, or otherwise, factory remanufactured.
- Replaced Product or part(s) will be the property of LG.
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED
IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT,
LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT OR
OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE
PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
- Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
- Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
- Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
- Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
- Damage or failure of the Product caused by accidents, pests, vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
- Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
- Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
- Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
- Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
- Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
- Damage or missing items to any display or open box Product.
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or a similar disclaimer.
- Products with original serial numbers that have been removed, altered, or cannot be readily determined.
- Increases in utility costs and additional utility expenses.
- Any noises associated with normal operation.
- Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
- Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner’s manual.
- Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall
be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the
appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL
35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG
Electronics U.S.A., Inc., its parents, subsidiaries, and affiliates, and each
of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or
“claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration
proceeding, you must first notify LG in writing at least 30 days in advance of
initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs,
NJ 07632. You and LG agree to engage in good faith discussions in an attempt
to amicably resolve your claim. The notice must provide your name, address,
and telephone number; identify the product that is the subject of the claim,
and describe the nature of the claim and the relief being sought. If you and
LG are unable to resolve the dispute within 30 days, either party may proceed
to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to
resolve the dispute during the 30-day period after sending written notice to
LG, you and LG agree to resolve any claims between us only by binding
arbitration on an individual basis, unless you opt-out as provided below. Any
dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an
individual action in small claims court, but that small claims court action
may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either
you or LG must make a written demand for arbitration. The arbitration will be
administered by the American Arbitration Association (“AAA”) and will be
conducted before a single arbitrator under the AAA’s Consumer Arbitration
Rules that are in effect at the time the arbitration is initiated (referred to
as the “AAA Rules”) and under the procedures set forth in this section. The
AAA Rules are available online at
www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this
provision, to the AAA in the manner described in the AAA Rules. You must also
send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn:
Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
If there is a conflict between the AAA Rules and the rules set forth in this
section, the rules set forth in this section will govern. This arbitration
provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues
are for the arbitrator to decide, except issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the
dispute are for the court to decide. The arbitrator is bound by the terms of
this provision.
Governing Law. The law of the state of your residence shall govern this
Limited Warranty and any disputes between us except to the extent that such
law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon
receipt of your written demand for arbitration, LG will promptly pay all
arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA
Rules. Except as otherwise provided for herein, LG will pay all AAA filing,
administration, and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail
in the arbitration, LG will pay your attorneys’ fees and expenses as long as
they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable
law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the
arbitrator finds either the substance of your claim or the relief sought in
the demand is frivolous or brought for an improper purpose (as measured by the
standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a
situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorney’s
fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may
choose to have the arbitration conducted solely on the basis of (1) documents
submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds
$25,000, the right to a hearing will be determined by the AAA Rules. Any in-
person arbitration hearings will be held at a location within the federal
judicial district in which you reside unless we both agree to another location
or we agree to a telephonic arbitration.
Opt-Out. You may opt-out of this dispute resolution procedure. If you
opt-out, neither you nor LG can require the other to participate in an
arbitration proceeding. To opt-out, you must send notice to LG no later than
30 calendar days from the date of the first consumer purchaser’s purchase of
the product by either: (i) sending an e-mail to optout@lge.com, with the
subject line: “Arbitration Opt Out” or (ii) calling 1800-980-2973. You must
include in the opt-out e-mail or provide by telephone: (a) your name and
address; (b) the date on which the product was purchased; (c) the product
model name or model number; and (d) the serial number (the serial number can
be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and
clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner
described above (that is, by e-mail or telephone); no other form of notice
will be effective to opt-out of this dispute resolution procedure. Opting out
of this dispute resolution procedure will not affect the coverage of the
Limited Warranty in any way, and you will continue to enjoy the full benefits
of the Limited Warranty. If you keep this product and do not opt-out, then you
accept all terms and conditions of the arbitration provision described above.
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT,
OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT-OUT. IN ARBITRATION, CLASS
ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Dishwasher (“Product”) fail due to a defect in materials or
workmanship under normal and proper use, during the warranty period set forth
below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair,
replace or pro rate the Product upon receipt of proof of the original retail
purchase. This limited warranty is valid only to the original retail purchaser
of the Product and applies only to a Product distributed, purchased from an
authorized retailer, and used within Canada, as determined at the sole
discretion of LGECI.
WARRANTY PERIOD: ( Note: If the original date of purchase can not be verified, the warranty will begin sixty (60) days from the date of manufacture.)
Dishwasher| Extended Component Warranty (Parts Only) (Consumer will be charged
for Labor after One (1) year from the date of purchase.)
One (1) year from the date of the original retail purchase| Two (2) years from
the date of the original retail purchase| Ten (10) years from the date of the
original retail purchase
Labor/Parts (internal/functional parts only)| Main control board †, Rack,
Stainless Steel Door Liner, Tub| DD Motor
† Main control board is located on the right bottom of the Dishwasher when viewed from the front.
- Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
- Replacement products and parts may be new, reconditioned, refurbished, or otherwise, factory-remanufactured, all at the sole discretion of LGECI.
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL
OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE, OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH,
FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S
TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR
THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other
rights that vary from province to province depending on applicable provincial
laws. Any term of this Limited Warranty that negates or varies any implied
condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s
terms.
THIS LIMITED WARRANTY DOES NOT COVER:
- Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
- Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
- Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air;
- Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;
- Damage or failure to the Product caused by accidents, pests, and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
- Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes the use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owners manual;
- Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
- Damage or failure caused by incorrect electrical current, voltage, or plumbing codes;
- Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;
- Damage or failure caused by the use of any accessories, components, or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
- Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
- Damage or missing items to any display, open box, refurbished or discounted Product;
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or any similar disclaimer;
- Products with original serial numbers that have been removed, altered, or cannot be readily determined at the discretion of LGECI;
- Increases in utility costs and additional utility expenses in any way associated with the Product;
- Any noises associated with the normal operation of the Product;
- Replacement of any part that was not originally included with the Product;
- Replacement of light bulbs, filters, fuses, or any other consumable parts;
- Costs associated with removal and/or reinstallation of the Product for repairs; and
- Shelves, door bins, drawers, handle, and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.
- Coverage for “Home” repairs, for products in warranty, will be provided if the Product is within a 150 km radius of the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius of an ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above-excluded circumstances,
listed under the heading, This Limited Warranty Does Not Cover, shall be borne
by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT
OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M.,
365 days a year) and select the appropriate option from the menu, or visit our
website at http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF
GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH
IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG
Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each
of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or
“claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration
proceeding, you must first notify LG in writing at least 30 days in advance of
initiating the arbitration by sending a letter to the LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”).
You and LG agree to engage in good faith discussions in an attempt to amicably
resolve your claim. The notice must provide your name, address, and telephone
number; identify the product that is the subject of the claim; and describe
the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days of LG’s receipt of the Notice of
Dispute, the dispute shall be resolved by binding arbitration in accordance
with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement
offer made by either you or LG will not be disclosed to the arbitrator until
the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to
resolve the dispute during the 30 day period after LG’s receipt of the Notice
of Dispute, you and LG agree to resolve any claims between you and LG only by
binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this
clause in the circumstances of the claims at issue (in which case if you are a
consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between
you and LG shall not be combined or consolidated with a dispute involving any
other person’s or entity’s product or claim. More specifically, without
limitation of the foregoing, except to the extent such a prohibition is not
permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at
law in your province or territory of jurisdiction as it relates to the claims
at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either
you or LG must make a written demand for arbitration. The arbitration will be
private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or
territorial commercial arbitration law and rules of the province or territory
of your residence. You must also send a copy of your written demand to LG at
LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco
Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by
your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to
the arbitrability of the dispute are for the court to decide. The arbitrator
is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase
shall govern this Limited Warranty and any disputes between you and LG except
to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for
any claim, action, dispute or controversy between you and LG, you and LG
attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon
receipt of your written demand for arbitration, LG will promptly pay all
arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration
rules. Except as otherwise provided for herein, LG will pay all filing,
administration, and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees
and expenses as long as they are reasonable, by considering factors including,
but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees
and expenses, an arbitrator can award them to the same extent that a court
would. If the arbitrator finds either the substance of your claim or the
relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees
will be governed by the applicable arbitration rules. In such a situation, you
agree to reimburse LG for all monies previously disbursed by it that are
otherwise your obligation to pay under the applicable arbitration rules.
Except as otherwise provided for, LG waives any rights it may have to seek
attorney’s fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may
choose to have the arbitration conducted solely (1) on the basis of documents
submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your
claim exceeds $25,000, the right to a hearing will be determined by the
applicable arbitration rules. Any in-person arbitration hearings will be held
at the nearest, most mutually-convenient arbitration location available within
the province or territory in which you reside unless you and LG both agree to
another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty
(including these arbitration procedures) is unenforceable, the remaining
provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of
any provision of this Limited Warranty (including these arbitration
procedures), does not mean that LG intends to waive or has waived any
provision or part of this Limited Warranty.
Opt-Out. You may opt-out of this dispute resolution procedure. If you
opt-out, neither you nor LG can require the other to participate in an
arbitration proceeding. To opt out, you must send notice to LG no later than
30 calendar days from the date of the first consumer purchaser’s purchase of
the product by either (i) sending an e-mail to
optout@lge.com, with the subject line: “Arbitration
Opt Out;” or (ii) calling 1800-980-2973. You must include in the opt-out
e-mail or provide by telephone: (a) your name and address; (b) the date on
which the product was purchased; (c) the product model name or model number;
and (d) the serial number (the serial number can be found (i) on the product;
or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service
/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your
residence shall govern this Limited Warranty and any disputes between you and
LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be
permitted for any claim, action, dispute, or controversy between you and LG,
you and LG agree to attorn to the exclusive jurisdiction of the courts of the
province or territory of your residence for the resolution of the claim,
action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner
described above (that is, by e-mail or telephone); no other form of notice
will be effective to opt-out of this dispute resolution procedure. Opting out
of this dispute resolution procedure will not affect the coverage of the
Limited Warranty in any way, and you will continue to enjoy the full benefits
of the Limited Warranty. If you keep this product and do not opt-out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between
the terms of this Limited Warranty and the End User License Agreement (“EULA”)
in regard to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take
precedence over the EULA.
Warranty Exceptions
Poor wash results are caused by debris remaining in the filter.| | Clean the
filter regularly.
---|---|---
Poor wash results caused by improper loading or overstacking: wash arm won’t
rotate or the soap dispenser is held closed.| | Make certain that no dishes or utensils are in the path
of the spray arms.
Do not place one dish on top of another.
Poor drying results are caused by a lack of rinse aid.| | Use a rinse aid or a
combination detergent.
Water is not supplied because the water tap is not turned on.
IE error| | Check and turn on the water tap.
Water is not supplied because the inlet hose is kinked.
IE error| | Reinstall the inlet hose.
Not draining because the drain hose is
kinked.
OE error| | Reinstall the drain hose.
The knockout plug in the garbage disposal is not removed.
OE error| | Remove the plug on the
disposal.
The disposal or air gap is blocked by debris.
OE error| | Clean the disposal or the air
gap.
Inlet valve and drain hose connection problem caused by improper installation.
External leakage| | Reinstall the hose.
Door movement or closing is compromised by incorrect leveling.| | Adjust the lower front
leveling feet to the required height.
No power due to loose connection of power supply line or electrical outlet
problem.| | Reconnect the power supply line or repair the electrical outlet.
Pick-up, electrical wiring, plumbing.
Installation| | You will be charged for the installation.
LG Customer Information Center
For inquiries or comments, visit www.lg.com or call:
U.S.A.: 1-800-243-0000
CANADA: 1-888-542-2623
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References
- LG Electronics & Home Appliances | Shop Now | LG USA
- Request Product Repair Service | LG USA Support
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>