PHILIPS MG9710-93 Multigroom Series 9000 with OneBlade Face and Body Hair Shaver and Trimmer User Guide
- June 16, 2024
- Philips
Table of Contents
PHILIPS MG9710-93 Multigroom Series 9000 with OneBlade Face and Body Hair
Shaver and Trimmer
Product Information
Specifications:
- Product Name: Philips Multigroom Series 7000
- Compatible Devices: Groomer, Beard Trimmer, Hair Clipper
- Battery Type: Ni-MH
- Normal Charging Time: 1 hour
- Initial Charging Time: 3 hours
- Washable: Yes (with tap or shower symbol)
Product Usage Instructions
Troubleshooting Philips Multigroom Series 7000 – Charging Issues
If your Philips Groomer, Beard Trimmer, or Hair Clipper is not charging, please follow these troubleshooting steps:
Step 1: Check the Electric Socket
Ensure that the electric socket where you have plugged in your charger is functioning correctly. You can test it by plugging in a different device to verify if the power outlet is working.
Step 2: Use the Designated Charger
Always use the charger that came with your groomer. Check if the shape of the charging plug allows it to fit into the device completely. Do not force it in as it may damage the device. If you have lost your original charger, you can purchase a replacement from our online shop or contact us for assistance.
Step 3: Correct Placement in the Charging Stand
If you are using a charging stand, ensure that you have placed your Philips Groomer correctly on it and that the stand is plugged in. Refer to your user manual for detailed instructions on how to do this.
Step 4: Contact Customer Support
If you have tried the above steps and your groomer still does not charge, please contact our customer support for further assistance.
Troubleshooting Philips Multigroom Series 7000 – Battery Drains Quickly
If the battery of your Philips Hair Groomer/Clipper is running out quicker than expected, follow these troubleshooting steps:
Step 1: Fully Charge the Groomer
Before using your Philips Groomer for the first time, ensure that you charge it completely. For appliances with a Ni-MH battery, the normal charging time is 1 hour. However, for the first time, we recommend charging it for 3 hours. Some groomer models may have a charging indicator on the display. Recharge your groomer when the indicator signals that the battery is almost empty.
Step 2: Charge When Running Slower
If your groomer does not have a battery indicator, charge it when it is running slower than usual or when you are no longer satisfied with the trimming speed. A fully charged groomer can be used multiple times before needing to be recharged. Refer to your user manual for specific charging advice based on your groomer model.
Step 3: Thick Hair
If you have very thick or long hair on your head and/or beard, your Philips Groomer may require more effort to trim or cut them, causing the battery to drain quicker than usual. To ensure you have enough battery for a full trimming session, always use a fully charged groomer.
Step 4: Clean the Cutting Unit
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance. If your groomer is washable (with a tap or shower symbol printed on it), follow these steps:
Washable Groomers:
- Remove the attachments and cutter from the groomer.
- Clean the area underneath the attachments and cutter with water.
- Do not use soapy water or cleaning detergents as they can remove the protective grease on the cutter and affect its performance.
- Wash and dry the attachments separately before reattaching them to the groomer.
FAQs
Q: How long does it take to fully charge the Philips Multigroom Series 7000?
A: The normal charging time for the Philips Multigroom Series 7000 is 1 hour. However, for the first time, we recommend charging it for 3 hours.
Q: Can I use a different charger for my Philips Groomer?
A: No, it is recommended to always use the designated charger that came with your groomer. Using a different charger may damage the device.
Q: How often should I clean my Philips Groomer?
A: It is advisable to clean your groomer regularly to ensure proper functionality. Washable groomers should be cleaned after each use, while dry clean-only groomers should be cleaned according to the instructions in the user manual.
Troubleshooting
My Philips Groomer is not charging
If your Philips Groomer, Beard Trimmer or Hair Clipper is not charging, then please follow our troubleshooting advice to solve this issue yourself.
The electric socket is not working
Check the electric socket where you have plugged in your charger to see if it is working. You can also try plugging in a different device to make sure the power outlet is working.
Using a different charger
Make sure you always use the designated charger that came with your groomer. You should also check if the shape of the charging plug allows it to fit into the device completely. Do not force it in, as that may damage the device. If you have lost your original charger you can buy a replacement from our online shop or contact us for help.
The groomer is not placed correctly in the charging stand
If you are trying to charge your Philips Groomer on a charging stand make sure you have placed it correctly on it and the stand is plugged in. You can find detailed instructions on how to do this in your user manual.
Groomer is dirty
It could be that your Philips Trimmer or Hair Clipper is fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer requires regular cleaning to function properly. To clean your groomer, take off the attachments and cutter and clean the area underneath it. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. Do not use soapy water or any cleaning detergents, as this can remove the protective oil on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer. If your appliance is not washable, clean it with the small brush provided with it or use a cotton bud. Watch the instructional video below as an example to learn how to clean your groomer properly. For detailed cleaning instructions, check the user manual of your particular model. If you have tried the tips above but your groomer still does not charge, please contact us for further help.
The battery of my Philips Groomer runs out very quickly
If the battery of your Philips Hair Groomer/Clipper is running out quicker than you expected, follow our troubleshooting advice to solve this issue.
Groomer has not been fully charged
Before using your Philips Groomer for the first time, make sure you charge it
completely. For appliances with a Ni-MH battery, normal charging time is 1
hour, however, we advise charging them for the first time for 3 hours.
Depending on the model of your groomer, there may be a charging indicator on
its display. When this indicator signals that the battery is almost empty,
recharge your groomer. If your groomer does not have a battery indicator then
you should charge your device when it is running slower than usual or when you
are no longer satisfied with the trimming speed. A fully charged groomer can
be used multiple times before it needs to be recharged.
Note: Charging instructions may vary per groomer model. Please consult
your user manual to get specific charging advice.
You have thick hair
If you have very thick or long hair on your head and/or beard your Philips Groomer will require more effort to trim or cut them. In this case, the groomer’s battery may run out quicker than usual. To ensure you have enough battery for a full trimming session, use a fully charged groomer. The groomer’s cutting unit is dirty Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance. Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning.
Washable groomers
These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
Non-washable groomers
These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton swab.
Non-washable groomers with washable attachments
Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. Watch the instructional video below to learn how to clean such devices. For more detailed instructions of your particular model refer to the user manual.
Groomer is not oiled
We recommend oiling your groomer every 6 weeks. You can apply a few drops of
oil on the teeth of the cutting element of your groomer. You can use the oil
provided in the packaging or any other sewing machine oil.
My Philips Groomer is making a strange noise
If your Philips grooming device makes a strange noise, or it does not trim your hair as well as before, we can help you with some simple troubleshooting steps to solve this problem.
Groomer is dirty
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance. Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning.
Washable groomers
These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
Non-washable groomers
These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton swab.
Non-washable groomers with washable attachments
Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. Watch the instructional video below to learn how to clean such devices. For more detailed instructions of your particular model refer to the user manual.
The groomer is not assembled properly
It can be that your groomer has not been assembled properly, which is causing it to make a strange noise. Take off the trimming or cutting attachments that you are using, and put them on again. Follow the instructions mentioned in your user manual.
Groomer is not oiled
We recommend oiling your groomer every 6 weeks. You can apply a few drops of
oil on the teeth of the cutting element of your groomer. You can use the oil
provided in the packaging or any other sewing machine oil.
Groomer is not charged
If your groomer is running low on battery, then it may sound odd to you.
Please fully recharge your device before any further use. In case your groomer
runs on disposable AA batteries, it might be time to replace the batteries.
When replacing the batteries make sure you use the appropriate batteries for
the device as mentioned in the user manual. Do not mix different types or old
and new batteries. When putting in the batteries make sure the + and – poles
point in the right direction. If the advice above does not solve your problem,
then contact us for further help.
My Philips Groomer is not working
If your Philips Hair Groomer/Clipper is not turning on or performing well, read here the possible causes and our advice on how to solve this issue.
Your groomer is connected to a power outlet
Using an electric device with water can be very dangerous. Therefore, for your own safety Philips waterproof or showerproof groomers only work when they are uncorded. Try unplugging your groomer from the main power supply and then switch it on again.
Groomer is dirty
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance. Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning.
Washable groomers
These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
Non-washable groomers
These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton swab.
Non-washable groomers with washable attachments
Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. Watch the instructional video below to learn how to clean such devices. For more detailed instructions of your particular model refer to the user manual.
Groomer is not oiled
We recommend oiling your groomer regularly. You can apply a few drops of oil
on the teeth of the cutting element of your groomer. You can use the oil
provided in the packaging or any other sewing machine oil.
The battery of your groomer has run out
It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again.
Note: Charging and running time can vary based on the model of your groomer. Please check your user manual for more information. In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and – poles of the battery point in the right direction. Only use the correct disposable batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries. If you have tried the advice above but your groomer is still not working contact us for further help.
My Philips Groomer is trimming my hair unevenly
If your Philips Groomer is trimming your beard or hair unevenly, try our troubleshooting advice to solve this issue.\ Watch the video below to see how to use our latest Philips Beard Trimmer Prestige with unique built-in comb. Keep in mind that depending on the model type, the features on the trimmer will vary. The comb not attached correctly It is important that the cutting element or the trimming comb which you are using with your groomer is attached correctly to its handle. If the attachments are not placed correctly, the groomer may not work, or give desired results.
Pressing the groomer too hard
If you press the groomer too hard against your scalp or skin, you may accidentally change the settings to high or low or apply uneven pressure. This can result in uneven clipping. For the best trimming experience, make sure your groomer is in full contact with your skin and move it gently and steadily.
Moving the groomer in one direction
For best results, make sure that you trim your hair against the grain. When trimming your hair, it is important to keep in mind that your hair grows in different directions. herefore, to get an even trim, try moving your trimmer in different directions (upwards, downwards and across) so that it covers all of your hair.
Cutting wet hair
Wet hair is more difficult to trim as they tend to stick to your skin and can be missed by the device. Therefore, we advise clipping your hair when it is completely dry.
Using incorrect attachment
Your Philips Groomer may come with different attachments to use on your hair
and beard. It is important to use the correct attachment on the corresponding
area. Facial hair is usually stiffer than scalp hair. Hence, the beard
attachment is designed and tested only for beards. The cutting element and
comb of a beard trimmer are usually smaller than that of a hair clipper. This
allows you to easily reach in smaller areas, like under your nose. Therefore,
for an even trim, make sure you are using the correct attachment. If you are
still not satisfied with the results of your Philips Groomer, then please
contact us for further help.
Incorrect length setting
Not all beard trimmers are fully optimised to groom very long beards (>10mm) and more strokes are needed for ideal result.