RM6504 Interactive Flat Panel

BenQ Board Interactive Flat Panel RM6504/RM7504/RM8604

Product Information

The BenQ Board Interactive Flat Panel RM6504/RM7504/RM8604 is a
high-definition multimedia display designed for interactive use. It
features a touch screen interface and a durable LCD panel. The
display comes in three different models: RM6504, RM7504, and
RM8604, each with varying screen sizes and specifications. The
product is manufactured by BenQ Corporation, a leading technology
company.

Specifications

• Model: RM6504/RM7504/RM8604
• Screen Size: Varies depending on the model
• Display Type: LCD
• Touch Screen: Yes
• Resolution: High-definition
• Input Ports: HDMI, VGA, USB
• Power Requirements: Standard three-pin power outlet

Product Usage Instructions

Safety Warnings and Precautions

Before using the BenQ Board Interactive Flat Panel, please read
and understand the following safety warnings and precautions:

• This equipment must be grounded to ensure safe operation.

• Always insert the three-pin plug into a standard three-pin
  power outlet that is effectively grounded.

• Use correctly wired extension cords with three cores for proper
  grounding.

• Avoid using wrongly wired extension cords as they can cause
  fatalities.

• Ensure that the power outlet is properly grounded by consulting
  a qualified electrician if in doubt.

• Do not use the apparatus near water.

• Do not block any ventilation openings.

• Install the display according to the manufacturer’s
  instructions.

• Avoid installing the display near heat sources such as
  radiators or stoves.

• Do not defeat the safety purpose of the polarized or
  grounding-type plug.

Notes on Cleaning the Display

To maintain the performance and longevity of the BenQ Board
Interactive Flat Panel, follow these cleaning guidelines:

1. Before cleaning, ensure that the display is turned off and the
   power cord is unplugged.

2. Remove dust or dirt from the screen using a dry cleaning cloth.
   Apply minimal force and avoid pressing hard on the screen. Do not
   use paper towels or anything that could leave streaks or lint.

3. Moisten a clean, soft, lint-free cloth with 70% isopropyl
   alcohol. Gently wipe the entire screen in a smooth motion. Avoid
   using hazardous chemicals or ammonia-based cleaners. Do not fully
   soak the cloth in liquid and do not spray liquids directly onto the
   screen.

FAQ (Frequently Asked Questions)

Q: Can I use the BenQ Board Interactive Flat Panel near

water?

A: No, it is not recommended to use the apparatus near water to
ensure safety.

Q: Can I block the ventilation openings of the display?

A: No, it is important not to block any ventilation openings to
prevent overheating of the device.

Q: What should I do if there is a malfunction on the touch

screen?

A: Before cleaning the screen, make sure the display is turned
off and the power cord is unplugged. Use a dry cleaning cloth to
remove dust or dirt. If necessary, gently wipe the screen with a
clean, lint-free cloth moistened with 70% isopropyl alcohol.

BenQ Board
Interactive Flat Panel RM6504/RM7504/RM8604
User Manual
V 1.00

Copyright and disclaimer
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
HDMI trademark disclaimer
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Copyright
Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
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Product Support
This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. · Make sure your computer is connected to the Internet. · Visit the local website from www.BenQ.com. The website layout and content may vary by
region/country. · User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads >
model name > User Manual · (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.
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Table of contents
Copyright and disclaimer ………………………………………………………………………………………………………….i Product Support…………………………………………………………………………………………………………………………..ii Safety warnings and precautions ……………………………………………………………………………………………1 Important safety instructions …………………………………………………………………………………………………..2
Notes on this display……………………………………………………………………………………………………………………………… 2 Notes on the LCD panel of this display………………………………………………………………………………………….. 2 Notes on cleaning the display…………………………………………………………………………………………………………… 3 Safety notice for remote control………………………………………………………………………………………………………. 3 Battery safety notice……………………………………………………………………………………………………………………………… 3 BenQ ecoFACTS ……………………………………………………………………………………………………………………………………….. 3 Package contents……………………………………………………………………………………………………………………… 5 Set up the display ……………………………………………………………………………………………………………………… 6 Install the display on a wall…………………………………………………………………………………………………………………6 Install camera…………………………………………………………………………………………………………………………………………… 7 Install external PC…………………………………………………………………………………………………………………………………….8 Parts of the display and their functions ……………………………………………………………………………….. 9 Front panel …………………………………………………………………………………………………………………………………………………. 9 Rear panel ………………………………………………………………………………………………………………………………………………….10 Remote control …………………………………………………………………………………………………………………………………………11 Connections ……………………………………………………………………………………………………………………………….14 Connect power ………………………………………………………………………………………………………………………………………..14 Turn the display on or off …………………………………………………………………………………………………………………….14 Connect the touch module………………………………………………………………………………………………………………..15 Connect the VGA input……………………………………………………………………………………………………………………….. 16 Connect the digital inputs ………………………………………………………………………………………………………………… 16 Connect the video output …………………………………………………………………………………………………………………..17 Connect to serial port …………………………………………………………………………………………………………………………..17 Initial setup …………………………………………………………………………………………………………………………………18 Enable AMS service ………………………………………………………………………………………………………………………………. 18 Log in to BenQ Board……………………………………………………………………………………………………………………………. 19 BenQ service interface ……………………………………………………………………………………………………………………….. 19 Set up the Internet connection …………………………………………………………………………………………………………21 System update………………………………………………………………………………………………………………………………………..22 Google system interface…………………………………………………………………………………………………………………… 23 Menu operations ……………………………………………………………………………………………………………………… 24 Connection settings ……………………………………………………………………………………………………………………………. 24
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Display settings …………………………………………………………………………………………………………………………………….. 26 Audio settings ………………………………………………………………………………………………………………………………………… 28 Advanced settings ………………………………………………………………………………………………………………………………. 29 Floating tool……………………………………………………………………………………………………………………………….. 31 Apps……………………………………………………………………………………………………………………………………………. 32 Supported media formats …………………………………………………………………………………………………….. 33 Product information…………………………………………………………………………………………………………………35 Specifications…………………………………………………………………………………………………………………………………………. 35 Dimensions (RM6504)………………………………………………………………………………………………………………………… 38 Dimensions (RM7504) ………………………………………………………………………………………………………………………… 39 Dimensions (RM8604)………………………………………………………………………………………………………………………… 40 Supported input signal resolution …………………………………………………………………………………………………..41 Troubleshooting ……………………………………………………………………………………………………………………….42
2023/11/06 iii

Safety warnings and precautions

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must

be inserted only into a standard three-pin power

outlet which is effectively grounded through

normal household wiring. Extension cords used

The lightning flash with arrowhead symbol, within with the equipment must have three cores and be

an equilateral triangle, is intended to alert the user correctly wired to provide connection to the ground.

to the presence of uninsulated “dangerous voltage” Wrongly wired extension cords are a major cause of

within the product’s enclosure that may be of

fatalities.

sufficient magnitude to constitute a risk of electric The fact that the equipment operates satisfactorily

shock to persons.

does not imply that the power outlet is grounded

The exclamation point within an equilateral triangle or that the installation is completely safe. For your

is intended to alert the user to the presence of

safety, if you are in any doubt about the effective

important operating and maintenance (servicing) grounding of the power outlet, please consult a

instructions in the literature accompanying the

qualified electrician.

appliance.

The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle. · Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where
it may fall and cause damage to itself or others. · Do not place this display near water, like a spa or pool, or in a position which will allow the
splashing or spraying of water onto the display, like in front of an open window where rain water may enter. · Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock. · Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition. · Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display. · To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel. · To prevent personal injuries, mounting the display or installing desktop stands is required before use.

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Important safety instructions
1. Do not use this apparatus near water. 2. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions. 3. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat. 4. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 5. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 6. Only use attachments/accessories specified by the manufacturer. 7. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over. Unplug this apparatus during lightning storms or when unused for long periods of time. 8. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Notes on this display
· To prevent the risk of physical injuries, do not attempt to lift the display alone. · Make sure you have four or more people available to help lift or a flat cart to transport the
display to its final location. · Keep the display horizontal as much as possible. · Clear a floor space before unpacking.
Notes on the LCD panel of this display
· The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.
· The response time and brightness of the LCD panel may vary with the ambient temperature. · Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the
LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. · The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect. · LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to screen burn-in’ orimage retention’ which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.
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· Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it’s a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.
· RM series does not offer image retention function. For more information, please refer to installation guide. If a still image is required for a display, it is recommended to enable Pixel shift.
· RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.
Notes on cleaning the display
Please clean the frame when there is sign of malfunction on the touch screen.

1. Before you clean the screen, make sure the display is turned off, and unplug the power cord. 2. Remove dust or dirt from the screen with a dry cleaning cloth. Make sure to use minimal
   force, and don’t press hard on the screen. – Never use paper towels or anything that could leave streaks or lint on the screen. 3. Moisten a clean soft, lint-free cloth with some cleaning alcohol such as 70% isopropyl. Gently go over the entire screen and wipe it down. – Never use hazardous chemicals or ammonia-based cleaners – Never fully soak the microfiber cloths in liquid. – Never spray liquids directly onto the screen.
   Safety notice for remote control
   · Do not put the remote control in the direct heat, humidity, and avoid fire. · Do not drop the remote control. · Do not expose the remote control to water or moisture. Failure to do so could result in
   malfunction. · Confirm there is no object between the remote control and the remote sensor of the product. · When the remote control will not be used for an extended period, remove the batteries.
   Battery safety notice
   The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following: · Always ensure that the batteries are inserted with the positive and negative terminals in the
   correct direction as shown in the battery compartment. · Different types of batteries have different characteristics. Do not mix different types. · Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or
   cause chemical leaks from the old batteries. · When batteries fail to function, replace them immediately. · Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps
   out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible. · Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use. · There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.
   BenQ ecoFACTS
   BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment `N Quality to Life” corporate vision with the ultimate goal to achieve a low- carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no
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efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http:// csr.BenQ.com/ for more details on BenQ’s environmental commitments and achievements.
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Package contents
Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display

Power cord (by region)

VGA cable x1

2.4 GHz remote control

HDMI cable x1

Touch USB cable x1 USB Type-C cable x1 AAA battery x2 *

Touch pen (without NFC tag) x2

Camera mounting kit

Wall mount (with installation screws)

User documents (Quick start guide, wall mount installation guide, regulation
sheets)

· *: Availability may vary. Purchase separately if the accessories are not included in the package. · The type of power cord supplied may differ from that illustrated depending on your region of purchase. · Before discarding the package, check that you haven’t left any accessories inside the box. · Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the
package (if possible) for future transport of the display. · Do not leave plastic bags within reach of young children or babies.

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Set up the display
Please pay attention to the following notes during installation: · This display should be installed by at least two adult persons. Attempting to install this display by only one
person may result in danger and injuries. · Refer the installation to qualified technicians. Improper installation may cause the display to fall or
malfunction. · Stability Hazard: The flat panel may fall, causing serious personal injury or death. To prevent injury, this flat
panel must be securely attached to the wall in accordance with the installation instructions.
Install the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object- free surface. Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down. 3. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.
A
B

Dimension

VESA spec. (A x B)

Screw type Quantity

65″

600 x 400 mm

M8 x 25L

4

75″

800 x 400 mm

M8 x 25L

4

86″

800 x 600 mm

M8 x 25L

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4. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 – 635N·cm).

LCD display

Thickness of the wall mounting bracket

25 mm (0.98″)

· To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall.
· Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

10mm (0.39″)

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Install camera
Set up your webcam on the top of the display. Two installation methods are provided depends on the connection port of your webcam. · For USB-C camera (DV01K) · For USB-A camera (DVY32)
For USB-C camera (DV01K)
The mounting components you need:

M3 screw x 2

1. Connect your camera to the USB-C port on the top of the display.

2. Secure the camera with the provided screws.

For USB-A camera (DVY32)
The mounting components you need:

Mount To install the camera mount:

1/4″ screw (8mm)

M3x5 mm screw x 2

1. Place your camera onto the mount and secure the camera by screwing the 1/4″ screw into the camera screw hole.

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2. Tilt the camera downward.
3. Install the mount with two M3x5mm screws on the top of the display.
4. Tilt the camera back.
Install external PC
The back of the display has four screw holes at its bottom-left side with a dimension of VESA mount 75×75 mm. You can secure the PC onto the display with four screws (maximum torque: 4-5 kgf-cm).
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Parts of the display and their functions
Front panel

6

7

6

1 23

4

5

8

9 10 11 12 13 14 15 16

No.

Name

1 TYPE-C*

2 HDMI 3 TOUCH-USB

4 PUBLIC 3.0*

5 MIC-IN
6 Speaker 7 Array microphones 8 NFC sensor 9 Ambient light sensor 10 IR signal receiver 11 Power 12 Home 13 Return 14 Menu 15 Volume down 16 Volume up

Description Connects to USB-C devices for power delivery and data transfer. Supports the transmission of video, audio, and touch function. Connects to video sources that support the HDMI interface. Supports touch signal input from an external computer. Connects USB-A devices such as keyboards, mouse, and USB flash drives. Connects a microphone to send out amplified audio from the display speaker.
This port only supports 3.5 mm TRS connector (2 rings).
Receives and transmits sound from near the display. Tap NFC card for AMS login. Detects the ambient light around the display. Receives infrared signals from remote control. · Tap to enter energy saving mode. · Press and hold for 4 seconds or more to power off. Returns to the main screen. Returns to the previous menu. Enters the function menu. Decreases the volume. Increases the volume.

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Rear panel
See Connections on page 14 for details.

16

15

TYPE-C 3.0

PUBLIC 3.0

14

2.0

13

2.0

HDMI-OUT TYPE-C 3.0

12 11

RS232

10

HDMI1 TOUCH-USB

8

7

3.0

3.0

LAN-OUT

LAN-IN EARPHONE

SPDIF PC AUDIO-IN

VGA

HDMI2 TOUCH-USB

9

DP

1

2

3

45

6

78

No.

Name

1 USB 3.0

2 LAN-OUT/LAN-IN 3 EARPHONE 4 SPDIF 5 PC AUDIO-IN 6 VGA 7 HDMI 1/HDMI 2 8 TOUCH-USB 9 DP IN 10 RS232 11 HDMI-OUT 12 TYPE-C* 13 USB 2.0

14 OPS Slot (Port)

15 PUBLIC 3.0 16 TYPE-C

Description Unscrew the USB cover to access the USB slot for the wireless USB adapter and the remote control USB receiver. Supports LAN In & Out, 10/100/1000 Mbps for Android system and OPS. Connects to external speakers or earphones to output audio. Connects the SPDIF cable from external audio devices to the display for audio out. Receives audio input from an external device (for VGA input).
Receives input from an external device (such as a computer).
Connects to video sources that support the HDMI interface.
Supports touch signal input from an external computer.
Connects a video source to a display device.
Serial interface, used for mutual transfer of data between devices.
Connects to display devices with an HDMI input.
Connects to USB-C devices for data transfer. Connects USB-A devices such as keyboards, mice, and USB flash drives. Supports installation of an OPS (Open Pluggable Specification) device. Connects to USB devices such as web cameras or USB flash drives.
For port 15 & 16, use only one port at a time.

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• With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use

the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience.

Please note that the built-in array microphone can only be accessed by an OPS source.

· USB 2.0= 5V 500mA / USB3.0= 5V 900mA

· Rear Type-C (data transfer only) = 5V 0.9A

· Front Type-C = 5V 3A; 9V 3A; 12V 3A;15V 3A; 20V 3.25A

· OPS= 18V 5A; 90W

· : Direct Current (DC)

·

: Alternating Current (AC)

· The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).

Remote control

16

1

2

3

4

5

6

8

7

9

10

11

12

13

14

15

17

No.

Icon

Description

1

Turns the display on or off.

2

Pointer key. Press to activate the spotlight or pointer function and follow the instructions on the screen.

3

Press to view and switch between recent apps and input sources.

4

Press to open or close the menu.

5

Direction key. Press for upward selection.

6

Direction key. Press for left selection.

7

Press to proceed

8

Direction key. Press for right selection.

9

Direction key. Press for downward selection.

10

Android system main screen button.

11

Return key

12

Press to activate Google Assistant. Say commands to control the BenQ Board.

13

/

Volume up/down.

14 FREEZE Freeze screen

11

No.

Icon

Description

15

BLANK

One key for blank screen. Go to > Display > Advanced options > Blank button on remote to set up different blank mode.

16

Microphone

17

The USB receiver to pair with the remote control. See Use BenQ Board by remote control on page 13 for details.

Install remote control batteries
1. Open the remote control battery cover. 2. Insert the supplied batteries, ensuring the positive and negative ends are facing in the
correct direction.
The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible.
3. Put the cover back on.

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Use BenQ Board by remote control
1. Insert the remote control USB receiver into the USB-A ports at the lower left corner on the rear side of the display.
2. Aim the remote control at the sensor at the display’s bottom-right side within a distance of less than 8m, and a horizontal and vertical angle of less than 60 degrees.
Max. 8 m
· The remote control and the USB receiver have been paired by default. · This remote control applies only to a specific model and operating systems. Contact your reseller if you
have any question.
Pair the remote control and the USB receiver
If you are experiencing issues using the function key on the remote control, please follow the steps and pair again the remote control to resolve the issue: 1. Insert the USB receiver to BenQ Board’s USB port and place the remote control near it. 2. Press the and BLANK at the same time, and the indicator light will start flashing. 3. The pairing is completed once the indicator stops flashing.
Remote control usage tips
· Avoid getting the remote control wet or store it in humid environments (like bathrooms). · If the display’s remote control sensor window is exposed to direct sunlight or strong light, the
remote control may not operate properly. In this situation, change the light source, readjust the angle of the display, or operate the remote control from a location closer to display’s remote control sensor window.
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Connections
Connect power
1. Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet.
2. Set the power switch to ON (I). The system will enter standby mode.

1

2

AC IN
· The supplied power cord is suitable for use with 110-240V AC power only. · The power cord and outlet illustrated may differ from the ones used in your region. · Only use an appropriate power cord for your region. Never use a power cord which appears damaged or
frayed, or change the plug type on the power cord. · Be aware of the power loading when you use extension cords or multiple outlet power boards. · There are no user serviceable parts in this display. Never unscrew or remove any covers. There are
dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display.
Turn the display on or off
· To turn on the display, press the power button on the control panel or on the remote control. · To turn off the display, press the power button on the control panel. The system will
automatically enter standby mode.

Signal receiver

Power button

The display’s standby mode still consumes power. To completely cut off power supply, set the power switch to OFF (O) and then disconnect the power cord from the power outlet.
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Connect the touch module
The touch module of the display supports easy plug-and-play operation. There is no need to install additional drivers on the computer. Try either method below to set up the video and touch input:

VGA

HDMI2 TOUCH-USB

DP

HDMI1 TOUCH-USB

HDMI TOUCH-USB

A.Connect the TYPE-C port on the display to a USB Type-C port on the computer using the supplied USB Type-C cable.

B.Connect a video cable (HDMI/DP IN/VGA) and the supplied touch USB cable from a computer to the corresponding ports of the display.
· HDMI must be used with TOUCH-USB at the front panel. · HDMI 1 or DP IN must be used with the TOUCH-USB next to HDMI 1. · HDMI 2 or VGA must be used with the TOUCH-USB next to HDMI 2.

• or
  or
  · Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module. · If any ghost image occurs, please try to un- plug and then re-plug all USB cables. If the failure image still
  exists, use another USB Type-B to Type-A cable. · It is highly recommended that you connect the display to the PC or laptop directly. Please be noted
  that using a faceplate device or an extender may cause failures in touch operations since the display quality can be affected by many uncertainties such as cable grade, cable quality, source and destination equipment, RF and electrical interference, and cable patches.
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Connect the VGA input
1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable.
2. Connect the computer’s audio output port to the PC AUDIO-IN jack on the display using a suitable audio cable.

AUDIO-IN

VGA

Connect the digital inputs
1. Connect the HDMI or DisplayPort output port of a computer or A/V device (such as a settop box or DVD player) to the HDMI 1/HDMI 2/HDMI/DP IN input port on the display using an HDMI or DisplayPort cable.
2. To view video from this input, press on the remote control to switch to the respective input source.

or
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Connect the video output
Use an HDMI cable to connect the HDMI-OUT port to the respective input port on the device.
HDMI-OUT
Connect to serial port
Directly connect a computer to the RS232 port on the input/output terminals.
RS232
· The applicable cable is not supplied and should be purchased separately. · This connection is applicable to straight-through RS-232C cable only. · After using serial port line to connect central control equipment and machine, certain function of the
machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc.
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Initial setup
1. Turn on the display. Wait for the display to boot up with the BenQ screen. 2. Follow the on-screen instructions to set up the language, date and time, and network. You
can skip some of these steps and complete the setup later. 3. For copy data and set pin code section, select Skip to continue. 4. In BenQ service selection screen, set the toggle to On.
5. Select Next to continue. Your BenQ Board will restart.
Google has a default screen lock feature that locks the screen when the board is idle. To disable this function, tap All apps > Settings app. Go to Security

Screen lock and select None.
Enable AMS service
You may enable AMS service if account management is required. Select AMS service at the bottom left corner to activate BenQ AMS service.
18

Log in to BenQ Board
BenQ provides different login options for easier account management. Log in options are as below.

A. Guest

AB

As a guest, you can access most of the basic functions. All data will be erased after

logging out.

B. User login

– As AMS admin, you have full access to the board.

– As AMS user, you can customize your working space and keep personal bookmarks, app

shortcuts and wallpapers. All app data will be saved individually.

• Each board stores up to 8 user information.

For more information and tutorial videos about the AMS service please visit BenQ website.

BenQ service interface

After signing in, users may access functions as below.

A

A

B
A. Side tool bar (see page 20) B. User information C. App shortcuts

C D E F GH I
19

Add up to 7 shortcuts (sync with AMS web). D. Connection E. All apps
Tap to find all apps, widgets and bookmarks. F. Help G. Volume H. Wi-Fi I. Notifications
Side tool bar
Tap the side bars at the left or right of the main interface to access the side tool bar.
You may drag the tool to the top or bottom of the screen to suit your preference.
A B C D E
F G H I
A. Home B. Back C. Recent
Switch between recent apps and input sources. D. Quick launch
Tap to find all apps and bookmarks. E. Recently opened apps F. Connection G. EZWrite H. Freeze I. Floating tool (see page 31)
20

Set up the Internet connection
Your display must be connected to a network to conduct OTA updates or surf the Internet.
Wireless connection
You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection. 1. To access your app list, swipe up from the bottom of your screen to the top.
2. In your app list, open the Settings app. 3. Tap Network & Internet > Internet.
4. Tap the switch to turn on Wi-Fi. 5. Tap a listed network.
Wi-Fi or LAN can’t be on at the same time. Check if LAN is turned off before you start using Wi-Fi.
Proxy settings
1. Open the Settings app. 2. Tap Network & Internet> Internet. 3. Find your Wi-Fi network. 4. Select the Gear icon on the right side and tap Modify. 5. In the popup, tap Advanced options to extend the menu. 6. In the Proxy dropdown, select Manual. 7. Enter your proxy server’s information. 8. Authenticate your proxies. 9. Save your settings.
21

System update
The system will automatically detect and prompt for software updates on every startup. To manually update the software 1. Press on the remote control or on the control panel. The OSD menu appears. 2. Tap Advanced > System update.
3. Select Update system. The system will begin updating.
· Software update process may take some time to complete. · During the update process, do not turn off the device or disconnect the Internet connection. Any
interruptions during the software update process may permanently damage your display.
22

Google system interface
If you did not enable BenQ services, you’ll see the Google interface as below.

A. Back B. Home C. Recent apps

ABC

23

Menu operations

Through BenQ Board

· To enter the OSD menu, press on the control panel. · To make selections, directly tap an item. · Tap a blank area outside the menu to exit.

Through remote control

· To enter the OSD menu, press · To make selections, press / · Press to exit the menu.

on the remote control. / / and press OK to confirm.

Connection settings

A

B
A. Select an input source to connect. B. See General settings.

24

General settings

a

b

c

a. Brightness · Use the brightness bar to adjust the brightness for the display. · To adjust picture details, go to > Display > Picture mode.

b. Audio · Use the volume bar to adjust the volume for the display. · To adjust audio details, go to > Audio.

c. Blank · Select to temporarily blank the screen. · Tap anywhere on the screen to exit blank mode. · Choose to keep the sound in background or not in
Blank button on remote.

Display > Advanced settings >

25

Display settings

Menu Auto backlight Power save mode
Picture mode Color temperature Custom source names

Descriptions
Switch on/off auto backlight.
When no input source such as HDMI, DP, VGA, Type-C is detected, power save options are as below. · Off: Always keep backlight on. · Low: Turn off backlight when no input source is
detected after 5 minutes. · High: Turn off the display when no input source is
detected after 5 minutes.
Switch between preset picture modes that best suit the type of images shown on the screen. Options are Standard, Bright, Soft, Custom1, Custom2, Custom3.
Under Android OS, all picture parameters (e.g., Brightness,
Contrast) are locked. Users may only adjust the parameters while connecting to other input sources such as HDMI, DP, VGA and Type-C.
Adjust the color temperature of the display. Options are Normal, Cool, Warm.
Set unique names for each input source.

26

Menu

Descriptions

Advanced settings

Adjust functions below: · Aspect ratio · EDID · HDMI CEC · Pixel shift · Dynamic contrast (DCR) · Auto switch source · HDMI out · Blank button on remote · VGA calibration including H position, V position,
Clock, Phase.

Eye-Care solutions

Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light emission and no visible or invisible flicker within the range of 0-3000Hz, preventing eyestrain caused by extended sessions in front of a display. In addition, advanced anti-glare screen treatment minimizes distracting reflections and glare for optimal productivity and comfort.

Suggestions for long-term use of the display: · Rest your eyes for 10 minutes after 30 minutes of continuous use. · For every 20 minutes of display viewing, look into the distance for 20 seconds. · When your eyes get sore and strained, close your eyes for a minute and then roll your eyes in all directions.
Low blue light & Flicker free
· To meet the Low Blue Light TÜV certification, the display settings should be: – Picture mode: Standard – Color temperature: Normal
· The default settings of the display meets the Flicker-free TÜV certification.
What is Flicker-free?
The display with the Flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the primary cause of monitor flicker, making it easier on the eyes. The flickerfree technology does not only give you a comfortable viewing experience but also offers a safer choice that protects your eyes.

27

Audio settings

Menu Mute Sound output Balance
Sound mode

Descriptions
Tap the switch to mute or unmute.
Select your audio output source. · Speaker: Output from BenQ Board · Line out: Output from external speaker · Both: Output from both BenQ Board and external
speaker
Adjust the sound balance of the audio output.
Switch between preset sound modes that best suit your environment. · Standard · News · Cinema · Sport · Music

28

Advanced settings

Menu System toolbar Floating tool gesture Power & sleep Boot logo and animation
Display locks
InstaShare Button mode Accessories
Startup settings

Descriptions
Show/hide the toolbar.
Enable/Disable activating Floating tool with two fingers. Set the time you want the display to automatically enter Sleep/Power off mode.
Customize your boot logo and animation.
Choose to turn the lock on/off. · Keypad lock: Lock the buttons on the control panel. · Remote control lock: Lock the remote control IR
sensor on the control panel. · Touch lock: Lock the display screen.
If all locks are locked all at once, press on the control panel for 5 seconds to unlock.
Enable the mode to project wirelessly via InstaShare Button.
*Available by Q1 2024
Select your microphone and webcam source.
Set the Startup source and multiple wakeup settings. For Slot-in PC startup, options are as below: · Source selected: Starts up OPS by selecting OPS in
Connection. · Board startup: Starts up OPS when BenQ Board
starts up.
29

Menu Power schedule System update
USB cloning About

Descriptions
Start up and shut down the display at a designated time, and set a startup source. You can set up to 7 schedules.
Manually update system software. See System update on page 22 for details.
Import device settings from your USB storage or export device settings to your USB storage.
*Available by Q1 2024
View system information.

30

Floating tool
The EZWrite floating tool allows you to quickly write or create annotations on any screen that the display is showing.
To access the floating tool use either one of the following methods: · In the Android interface, tap in the side tool bar. · Under any input source or in the Android interface, touch and hold two fingers spaced about
20 ­ 50 mm apart on the screen for more than two seconds to launch the floating tool menu as shown below.

Icon

Function

Descriptions

/

Minimize/Restore Minimize or restore the floating tool.

Close

Close the floating tool.

Pen

Enable the Pen tool.

Highlighter

Enable the highlighter tool.

Laser pointer Eraser Toolbox Recording

Enable the laser point on the screen.
Erase annotations on the screen. You may use a finger eraser or choose to clear all annotations Open the toolbox which includes the Calculator, Timer, Stopwatch, Scoreboard, and Draw tools.
Record the screen.

Screenshot

Take a screenshot of the screen.

Operation mode

Hide all the annotations and operate the main interface.

31

Apps

You can access all google services and some BenQ Apps by default.
BenQ apps

Icon

Application name

Description

AMS files EZWrite 6 InstaShare 2

Access your personalized workspace environment and settings, and manage your files and accounts on any BenQ display that you have logged in to.
An interactive whiteboard software that turns your display into a digital canvas.
Allows screen mirroring and touch control for collaborative meetings.

BenQ App Store

Allows you to download recommended apps.

Notification X-Sign Broadcast DMS Client

Allows you to receive upgrade notifications of existing apps and information of new apps available for download.
Lets you deliver scheduled messages and instant alerts to all your BenQ devices for any occasion.
Allows remote management, configuration, and monitoring of the display.

Visit BenQ website to find the user manual for each BenQ software.

32

Supported media formats

Extension .3gp
.avi .f4v .flv .mp4 .m2ts .m2v .m4v
.mkv
.mov
.mpeg

Codec detail MPEG-4 Visual MPEG-4 H264 AVC M-JPEG
RealMagic MPEG-4
h264 FF mpeg MPEG4 AVC(H264) Sorenson Spark VP6 AVC(H264) HEVC(H26 5) 4K HEVC(4K H265) 8K HEVC(8K H265) AVC VC-1 MPEG-2 AVC WMV3 MPEG-4 Visual AVC 4K HEVC(4K H265) 8K HEVC(8K H265) VP8 VP9 MPEG-4 Visual mjpa M-JPEG AVC(H264) 4K H264 MPEG-2 VC-1 MPEG-1

640×480 320×240 1920×1080 1920×1080 1024×576 720×480 720×576 1920×1080 640×480 1280×720 1920×1080 800×342 1920×1080 1920×1080 4096×2304 8192×4320 1920×1080 1920×1080 480×576 1280×720 1280×720 1920×1080 1920×1080 3840×2160 8192×4320 1920×1080 1920×1080 1280×720 640×480 640×480 1920×1080 3840×2160 1920×1080 1920×1080 720×576

Resolution

33

Extension .mts .ogm .PMP .rmvb .tp
.ts
.vob .wmv
.webm
4K 8K

Codec detail AVC XVID H264 RealVideo1 RealVideo2 RealVideo3 RealVideo4 MPEG-2 HEVC(H26 5) 4K HEVC(4K H265) 8K HEVC(8K H265) MPEG-1 avs avs+ avs2 AVC MPEG-2 MPEG-2 WMV1 WMV2 WMV3 VP8 VP9 4K VP9 8K VP9 AVC(H264) HEVC(H26 5) VP9 HEVC(H26 5) VP9

1440×1080 640×480 480×272 1280×720 1280×720 1280×720 1920×1080 1920×1088 1920×1080 4096×2304 8192×4320 1920×1080 720×576 1920×1080 3840×2160 1920×1080 1920×1080 720×576 640×480 768×432 1920×1080 1920×1080 1920×1080 4096×2160 8192×4608 4096×2304 4096×2304 4096×2160 8192×4320 8192×4608

Resolution

34

Product information

Specifications

Panel Touch

Item

Specifications RM6504 / RM7504 / RM8604

Backlight

DLED

Panel size Pixel pitch (mm)

RM6504: 65 RM7504: 75 RM8604: 86
RM6504: 0.37 (H) × 0.37 (V) RM7504: 0.43 (H) × 0.43 (V) RM8604: 0.49 (H) × 0.49 (V)

Native resolution (pixels)

UHD 3840 × 2160

Active Area (mm)

RM6504: 1428.48 (H) x 803.52 (V) RM7504: 1649.664 (H) x 927.936 (V) RM8604: 1895.04 (H) x 1065.96 (V)

Brightness with glass (cd/m2) (typical)

400 nits

Brightness without glass (cd/ m2) (typical)

450 nits

Contrast (typical)

1200:1

Response time (ms) (typical) 8

Aspect Ratio

16:9

Technology

IR

Touch method

Finger & Stylus

System

Windows 7/8/10/XP/Linux/Mac/Android/ Chorme OS

Touch point Minimum subject recognize

Up to 40pts touch for Windows; up to 32 pts touch for Android
2 mm, pen tip is 4 mm/9 mm, supports 2 pens writing with 2 colors simultaneously

Response time (ms)

<=8

Accuracy

±1.0mm, 90% area

Glass

3.2 mm thickness, AG, 9H pencil, germ-resistant

35

Item

HDMI in
HDMI out DP in VGA in PC Audio in (3.5mm) Mic in SPDIF out (Optical) Audio out (3.5mm earphone) USB 2.0 (Type A) Connectors USB 3.0 (Type A) (OPS/ External follow) USB 3.0 (Type A) USB touch output (OPS/ External pass through MIC/ Camera/USB)
USB 3.0 (Type C)
RS232

LAN (RJ45)

System Audio Power

System Memory Storage OS CPU GPU Audio W (Amp) Internal speaker Power Requirements Standby Power
Typical Power Consumption (W)

Max Power Consumption (W)

Wake Up

Specifications RM6504 / RM7504 / RM8604 x1 (2.0, front) x2 (2.0) x1 (2.0)
x1 (1.2a)
x1
x1
x1 (front)
x1
x1
x2 x2 (front) x1 (top) x2
x1 (3.0, front) x2 (3.0)
x1 (Data/Power up to 65W/Touch/DP, front) x2 (Data) x1 OPS: 10M/100M/1000M Android: 10M/100M/1000M LAN IN x1 / LAN Out x1 8 GB
32 GB
Android 13
A73x4 + A53x4
MaliG52 MP8
20W (max) x2
O
AC 100V-240V, 50/60 Hz
<0.5W RM6504: 106.1 W RM7504: 124.7 W RM8604: 168.9 W RM6504: 395 W RM7504: 442 W RM8604: 563 W LAN/HDMI/VGA/DP

36

Item

Specifications RM6504 / RM7504 / RM8604

Operating Temperature

0°C ~ 40°C

Operating Humidity Environment
Storage Temperature

20% ~ 80% RH Non-Condensing -10°C ~ 60°C

Storage Humidity

10% ~ 80% RH Non-Condensing

Mechanical

Dimensions (W x H x D)
Shipping dimensions (W x H x D) Weight (product I shipping)

RM6504: 1489.3 × 905.8 × 87.1 mm (58.6 × 35.7 × 3.4 inch) RM7504: 1717.1 x 1036.8 x 87.1 mm (67.6 x 40.8 x 3.4 inch) RM8604: 1962.4 × 1174.9 × 87.1 mm (77.3 × 46.3 × 3.4 inch)
RM6504: 1640.0 × 1010.0 × 185.0 mm (64.6 × 39.8 × 7.3 inch) RM7504: 1860.0 x 1125.0 x 185.0 mm (73.2 × 44.3 × 7.3 inch) RM8604: 2095.0 × 1265.0 × 185.0 mm (82.5 × 49.8 × 7.3 inch)
RM6504: 37.8 kg | 51.5 kg (83.3 lbs | 113.5 lbs) RM7504: 51.5 kg | 67.6 kg (113.5 lbs | 149.0 lbs) RM8604: 65.2 kg | 82.9 kg (143.7 lbs | 182.8 lbs)

Others Array mic

x8

· Specifications and functions are subject to change without notice. · The OPS should be equipped with fire-resistant enclosures.

37

Dimensions (RM6504)
Unit: mm
38

Dimensions (RM7504)
Unit: mm
39

Dimensions (RM8604)
Unit: mm
40

Supported input signal resolution

Resolution

Input source

TYPE C

VGA

HDMI 2.0

DP

640 x 480 @ 60Hz

O

720 x 400 @ 85Hz

800 x 600 @ 60Hz

O

O

1024 x 768 @ 60Hz

O

O

1280 x 768 @ 60Hz

O

O

1280 x 960 @ 60Hz

O

1280 x 1024 @ 60Hz

O

O

1360 x 768 @ 60Hz

O

O

1366 x 900 @ 60Hz

O

O

1680 x 1050 @ 60Hz

O

O

1920 x 1080 @ 60Hz

O

O

O

O

3840 x 2160 @ 24Hz

O

O

O

3840 x 2160 @ 25Hz

O

O

O

3840 x 2160 @ 30Hz

O

O

O

3840 x 2160 @ 50Hz

O

O

O

3840 x 2160 @ 60Hz

O

O

O

480i (60Hz)

O

O

480p (60Hz)

O

O

576i (50Hz)

O

O

576p (50Hz)

O

O

720p (50Hz)

O

O

720p (60Hz)

O

O

1080i (50Hz)

O

O

1080i (60Hz)

O

O

1080p (50Hz)

O

O

1080p (60Hz)

O

O

· O : supported
· Blank: not supported

41

Troubleshooting

Problem

Solution

No picture

Check the following: · Is the display turned on? Check the power indicator of the
display. · Is the signal source device turned on? Turn on the device and
try again. · Are there any loose cable connections? Make sure that all
cables are connected firmly. · Have you chosen an unsupported output resolution on the
computer? Refer to Supported input signal resolution on page 41 to select a supported resolution and try again. · Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to Supported input signal resolution on page 41 to select a supported resolution and try again.

No sound

Check the following: · Have you turned on the mute function on the display or the
input source device? Turn off the mute function or increase the audio volume level and try again. · Are there any loose cable connections? Make sure that all cables are connected firmly.

The computer input image looks strange.

· Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 41 to select a supported resolution and try again.
· Use the Auto adjust function (VGA only) to let the display automatically optimize the display of computer image.
· If the result of the Auto adjust function is not satisfactory, use the Phase, H position, and V position functions to manually adjust the image.
· Go to Display > Advanced settings > EDID. Set EDID to 1.4 and try again.

The control panel buttons do Have you locked the control panel buttons? Unlock the buttons

not work.

and try again.

The remote control does not work.

· Have you locked the remote control function? Unlock the function and try again.
· Check for incorrect battery orientation. · Check for dead batteries. · Check your distance and angle from the display. · Check whether remote control is properly being pointed at the
display’s remote control sensor window. · Check for any obstacle between the remote control and the
remote control sensor window. · Check that the remote control sensor window is not under
strong fluorescent lighting, or in direct sunlight. · Check for any devices (computer or personal digital assistant,
PDA) nearby that transmit infrared signals which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices.

42

Problem
Remote control failure
Machine automatically shutdown.
Signal out of range Background has vertical
lines or streaks. Image lack of color, color is
incorrect Display format that is not
supported. Touch function invalid
Touch positioning not correct
With horizontal or vertical stripes or image dithering No color, color is weak or
image is weak With image but without
sound
Only one speaker has sound
VGA output without sound

Solution
· Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control.
· Check whether the battery electrode in the remote control is correct.
· Check whether remote control needs to replace battery.
· Whether set sleep or not. · Check whether there is sudden power outage. · Check whether there is no signal automatic shutdown.
· Check whether display is set correctly. · Check whether resolution is the best resolution. · Adjust line and field synchronization in menu.
· Select automatic correction in menu. · Adjust clock and phase position in menu.
· Check whether VGA is not well connected or has quality problem.
· Adjust chromaticity and brightness or contrast in menu.
· Select automatic correction in menu. · Adjust clock and phase position in menu.
· Check whether touch driver is installed and started. · Check whether the size of article touched is comparable with
finger.
· Check whether driver is properly installed and make correction.
· Check whether touch pen is facing the screen.
· Check whether signal wire is well connected. · Check whether other electronic equipment or power tools are
placed around the machine.
· Adjust chromaticity and brightness or contrast in menu. · Check whether signal wire is well connected.
· Check whether mute button is pressed for mute. · Press VOL+/VOL- to adjust volume. · Check whether audio line is connected correctly.
· Adjust sound balance in menu. · Check whether computer sound control panel only sets up
one sound channel. · Check whether audio line is connected correctly.
· Check whether the external device is connected with a headphone cable.

43

Shape the of Learning
©2023 BenQ Corporation. All rights reserved. Trademarks and registered trademarks of all companies and product mentioned herein belong to their respective owners.

References

• LCD Monitors, Projectors, Speakers and Lighting | BenQ US

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