Kwikset 69371-003 Home Connect 620 Keypad Electronic Smart Lock Installation Guide

Kwikset 69371-003 Home Connect 620 Keypad Electronic Smart Lock

Installation

Product Information

Specifications

• Model Number: 69371-003
• Revision: 03
• Languages: English / Spanish

Installation Guide
Welcome to the Kwikset family! This guide will get you up and running with your new Home Connect 620 Smart Lock. If you have any issues, please visit our support center: kwikset.com/support or call us at 1-866-863-6584.

Table of Contents

1. Parts in the box
2. Required tools
3. Installation
4. Smart home system setup
5. Reference guide

Parts in the box
The following parts are included in the box:

• Exterior assembly
• Battery pack
• Interior assembly
• Latch
• Strike
• Mounting plate
• Keys
• Adaptor ring
• Batteries
• SmartKeyTM tool
• Phillips head screwdriver (No electric drills)

Required tools
The following tools are required for installation:
Phillips head screwdriver (No electric drills)

Installation
Follow the steps below to install your Smart Lock:

1. Step 1: Remove your existing deadbolt and strike
   If drilling a new door, use the supplied template and instructions available at: kwikset.com/doorprep

2. Step 2: Install the latch

3. Extend the latch bolt.

4. Ensure the D-shaped hole is centered in the door hole; if not, rotate the latch face to extend the latch.

5. Step 3: Install the strike
   Install the strike using the provided screws. Make sure to follow the instructions for proper hole depth and placement.

6. Step 4: Install the exterior assembly

7. If the hole in the door is 2-1/8 (54 mm), install the adapter ring. If the hole in the door is 1-1/2 (38 mm), the adapter ring is not needed.

8. Route the cable through the center hole of the mounting plate.

9. Push the cable into the bottom hole of the mounting plate.

10. Insert the key and test the latch. Adjust the screws if necessary.

11. Step 5: Install the interior assembly

12. Remove the interior cover from the interior assembly.

13. Ensure the turn piece shaft is pointing up.

14. Secure the interior assembly onto the mounting plate using the provided screws.

15. Connect the cable and ensure a tight connection.

16. Lay the cable flat inside the bottom of the interior housing.

17. Ensure the spindle fully engages with the turn piece shaft.

18. Smart home system setup
    Refer to the reference guide (section 5) for instructions on setting up your Smart Lock with a smart home system.

19. Reference guide
    Refer to the reference guide for additional information and troubleshooting tips.

FAQ

1. Q: Where can I find support for my Smart Lock?
   A: For support, please visit our support center at kwikset.com/support or call us at 1-866-863-6584.

Welcome to the Kwikset family!

• This guide will get you up and running with your new Home Connect 620 Smart Lock.
• If you have any issues, please visit our support center: kwikset.com/support or call us at 1-866-863-6584.

Parts in the box

• Exterior assembly
• Battery pack
• Interior assembly
• Interior cover

Required tools

• Phillips head  screwdriver
• No electric drills

Installation

Remove your existing deadbolt and strike

If drilling a new door, use the supplied template and instructions available at: kwikset.com/doorprep

Install the latch

Install the strike

Install the exterior assembly

• Route the cable through the center  hole of the mounting  plate.
• Push the cable into the bottom hole of the mounting plate.
• Insert the key and test the latch. If the latch does not extend or retract smoothly, adjust the screws.

Install the interior assembly

Perform the door handing process

• GREEN: Successful. Proceed to the  next step.
• RED: Unsuccessful. Make sure the  lock interior and batteries are correctly installed. Perform step 5 again. If your second attempt is still unsuccessful, follow the Manual Door Handing instructions on page 19.
• NOTE: The lock will auto-hand again after the first time the door is locked or unlocked using the keypad or app. This is to confirm the door orientation.

Smart Home System Setup

Add the lock to your smart home system

• Initiate the process to add the lock to your system at your smart home controller. Refer to your smart home system instructions for more information.

• SmartStart Enabled Products
  SmartStart enabled products can be added into a Z-Wave  network by scanning the  Z-Wave QR Code present on the product with a controller providing SmartStart inclusion. No further action is required and the SmartStart product will be added automatically within 10 minutes of being switched on in the network vicinity.

• If prompted by your smart home system to add the lock, press button “A” on the lock interior one time. The red LED will illuminate when the lock enters Add Mode.

• At this time, you may be prompted by your smart home system to enter the 5-digit PIN found on the label of the interior assembly. If not, proceed to step D.

• If successful, re-name the lock in your system (if applicable). If unsuccessful, follow your system’s instructions to remove the lock from the controller and any other network, then press button “A” on the lock one time. Perform steps A-C again. If still unsuccessful, consult the Programming and Troubleshooting Guide on the Home Connect 620 page at kwikset.com/support.

Reference Guide

Add user codes (250 max)
During programming, if no button is pressed for five seconds, the system will time out (indicated by three beeps and a red flashing Kwikset button), and you will need to restart the procedure.

• Make sure  the door is  open. Press  the “Program”  button once.

• Enter user code. A total of 250  users codes may  be programmed.

  • For security reasons, each user code must be a unique code between 4 and 8 digits, and the first 4 digits of each user code must be unique.

• Press the Kwikset button  once.

• What lights and sounds does the lock produce?

  • GREEN with ONE BEEP Programming was successful.
  • RED with THREE BEEPS Programming was not successful.

• Ensure the user code is not a duplicate, is between 4 and 8 digits, and the first 4 digits are not the same as another code.

• Ensure the lock has room for an additional code. If all user code positions are filled, delete a code to make room for the new code.

• Locking

  • To lock your door, press the Kwikset button.
    NOTE: At least one  user code must be  programmed to prevent  accidental lock outs.

• Unlocking
  

  • To unlock your door, enter your user code.
    NOTE: If you press an incorrect key, press the Kwikset button to clear the code and enter your user code again. The keypad will become unresponsive for 1 minute after 3 consecutive failed attempts.

Factory reset

A Factory Reset will delete all codes associated with the lock and the lock’s network settings but will not remove the lock from the panel. Please run the Exclusion process to properly remove this lock from the network before performing a Factory Reset. Please use this procedure only when the network primary controller is missing or otherwise inoperable.

1. Remove battery pack.
2. Press and HOLD the “Program” button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the “Program” button once more. LED will cycle flashing between red and green while the reset process is being performed.
4. After a few seconds, the lock will  initiate the door handing process, and the latch bolt will extend and retract to learn the orientation of the door.
   NOTE: The lock will auto-hand again after the first time the door is locked or unlocked using the keypad or app. This is to confirm the door orientation.

Manual Door Handing
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door.

1. Remove battery pack.
2. Press and HOLD the “Program” button while reinserting the battery pack. Release the “Program” button after 3 seconds. The status LED will flash red and green.
3. Press the  “Program” button once more.
4. The latch bolt will extend and retract to learn the orientation of the door. The LED will flash green if handing is successful or red if handing is unsuccessful.

Home Connect 620 at a Glance

Troubleshooting

If you have any issues, please visit our support center: kwikset.com/support or call us at 1-866-863-6584.

Network Information

• Removing the lock from the network
  • Follow your smart home system’s instructions to remove the lock from the network. When prompted by the system, press button “A” on the lock interior once.

Z-Wave® System Notes

• This product is a security enabled Z-Wave Plus product and must be used with a Security Enabled Z-Wave controller to be fully utilized. Z-Wave is a “Wireless mesh network,” and results may vary based on building construction and communication path.
• To assure interoperability, each Z-Wave product must pass a stringent conformance test to assure that it meets the Z-Wave standard for complete compliance with all other devices and controls. The Z-Wave identity mark assures consumers, integrators, dealers and manufacturers that their products will reliably perform with any other Z-Wave device. And, regardless of the vendor, always powered nodes may act as a repeater for Kwikset/Weiser/Baldwin products.
• Z-Wave Configuration and Association Parameters are available on the Home Connect 620 page at www.kwikset.com.

Important Safeguards

1. Read all instructions in their entirety.
2. Familiarize yourself with all warning and caution statements.
3. Remind all family members of safety precautions.
4. Always have access to your lock’s standard key.
5. If using the Auto-Lock features, make sure you have your smartphone or standard key with you to prevent locking yourself out.
6. Familiarize yourself with all error notifications.
7. Replace low batteries immediately.
8. Dispose of used batteries according to local laws and regulations.

WARNING: This Manufacturer advises that no lock can provide complete security by itself. This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property. No lock can substitute for caution, awareness of your environment, and common sense. Builder’s hardware is available in multiple performance grades to suit the application. In order to enhance security and reduce risk, you should consult a qualified locksmith or other security professional.

Regulatory Compliance

This product complies with standards established by the following regulatory bodies:

• Federal Communications Commission (FCC)
• Industry Canada

FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

IMPORTANT! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.
Industry Canada
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

References

• Drilling Instructions | Kwikset
• Support | Kwikset
• Door Locks, Door Hardware, Smart Locks & Smartkey Technology | Kwikset

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