HiBOOST Mini Series Home Mobile Signal Booster User Manual

HiBOOST Mini Series Home Mobile Signal Booster

package content

INTRODUCTION

Thanks again for purchasing the HiBoost cell phone Booster. Hero Booster of the Mini series is a collection of precision-engineered products that improves cellular reception inside of homes and businesses by amplifying incoming and outgoing cell phone signals.  HiBoost Cell Booster’s exclusive cloud-based Signal Supervisor mobile application and LCD display allow users to monitor the live status of HiBoost cell phone signal boosters directly from the LCD or remotely from a mobile device anywhere at any time. If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost technical support team through the following options: Online Support: Create a ticket or chat via Signal Supervisor App

• 972-870-5666 (M-F from 9 am – 5 pm CST)
• service@hiboost.com
• www.hiboost.com

Pre-Installation Instructions

We strongly recommend you to read the user guide completely before you install it. HiBoost Hero provides 2 options of booster installation, APP and LCD installation ways are unique methods provided by HiBoost.

Then why has HiBoost spent extra big efforts and costs to design APP and LCD signal meters to help you install? Out of the various reasons, the most important reason is that we would like you, our valuable client, to get the maximum output power from the booster system in order to get optimal signal reception for all your mobile devices.

• As it is known and a big thanks, the FCC made signal boosters legal in 2014 so that everybody can install and benefit from the signals;
• But FCC regulations do limit the gain and output power of all consumer boosters to low values in order to avoid any interference to the cell towers;
• Furthermore, the FCC stipulates that any improper installation should trigger immediately further reduction of the booster’s already-limited gain and power to protect the towers.
• Therefore, you can understand how important you need to find the perfect outside signal from the tower and how important to squeeze every last gain and power from the booster, even 1 dB more power is so precious when you suffer from no signals. Hi Boost App & LCD signal meters will help you to fine-tune the best power and get as much coverage of your spaces.

General Working Principle

Before we start any of the two ways, please allow us to spend 3 pages to make you understand how the booster system works for you. X, Please do spend some time reading it fully, as it is crucial to get full bars for your rooms.

How HiBoost booster works

Working Principle in Formula

Out of the Formula:
Outside Signal: To be received by outdoor antenna from cell tower
Outdoor Antenna Gain: The gain of outdoor antenna
Outdoor Cable Loss : The loss of the outdoor cable
Booster Gain: The actual working gain of the booster
Indoor Cable Loss : The loss of the indoor cable
Indoor Antenna Gain : The gain of indoor antenna
For example:
-70dBm + 11dBi – 4.SdB + 65dB – 2dB + ?dBi= 6.SdBm (System Output Power) Since the figures in Black color are fixed when you finish the purchase, thus the RED figures of

1. Outside Signal
2. Booster Gain will play a vital role in reaching the best output power during the installation, especially when we know the FCC limits the booster system values.

So the user guide is focused on:

1. Getting the best outside signal.
2. Keeping the maximum booster gain.

More notes on how to keep the maximum booster gain

The loop back from the outdoor antenna to the indoor antenna will reduce the gain, so the principle to keep the maximum booster gain is to avoid the loop back from the outdoor antenna to the indoor antenna.

1. Increase the distance between the outdoor and indoor antenna, generally, the same vertical distance generates more loss than horizontal, and to follow easily, a Typical Required Distance Between Outdoor and Indoor Antenna Over 30 feet (10 meters) horizontal distance or 13 feet (4 meters) vertical distance.
2. The outdoor and indoor antennas should face opposite directions(panel antenna)
3. Use barriers between the indoor and outdoor antenna.

X, Please note: This separation is not an absolute mandate. The idea is to isolate the outdoor antenna from the indoor antenna.

Notes about LCD Display

Indicator Lights

Bands contained in the Gauges

700

| 12/17| 698-716MHz| 728-746MHz
13| 776-787MHz| 746-757MHz
800| 5| 824-849MHz| 869-894MHz
1900| 25/2| l850-1915MHz| 1930-1995MHz
2100| 4| l710-1755MHz| 2110-2155MHz

Please focus on the gouge that contains the bond you are using.

APP Assisted Installation

Step 1: Connect the Power Supply to the Booster

Step 2: Download the Signal Supervisor APP and connect the booster

Download the Signal Supervisor App, register your ID and booster.

1. Search “Signal Supervisor” on Google Play/ App Store, or scan the above QR Code to download.
2. Register on the Signal Supervisor APP.
3. ower on the booster
4. The Bluetooth/WiFi antenna is of built-in type,
5. There is no need to connect outdoor or indoor antennas at this moment.
6. Click “Add Device” to register the booster into the APP. And we recommend a WiFi connection because the Bluetooth connection can’t go beyond 30ft. Check more steps about the App uses as below

Bands contained in the Gauges on Signal Supervisor

LTE700

| 12/17| 69B-716MHz| 72B-746MHz
13| 776-7B7MHz| 746-757MHz
CELLB00| 5| B24-B49MHz| B69-B94MHz
PCS1900| 25/2| 1B50-1915MHz| 1930-1995MHz
AWS2100| 4| 1710-1755MHz| 2110-2155MHz

Please focus on the gauge that contains the band you are using.
Remark: Due to the variety of phone models and WiFi router types, there is a situation, though it is rare, where the booster cannot be linked to the Signal Supervisor app successfully. If such a situation is encountered:

•  You can alternatively use an LCD signal meter to assist with your installation. And Bluetooth/Wi­Fi disconnection won’t influence the booster’s working status at all.
• Or please use another cell phone or change a WiFi router if you insist an app-assisted installation.
  Please contact our tech support if you have difficulties in installation, and we will provide the best solution for you.

Step 3: Find the cell tower and determine the outdoor antenna’s position

Find the band you are using

For Android

Download Network Cell Info Lite in the Google Store and open it. It can be seen from the example picture that the frequency band is band 13. (According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower
Note: Please take screenshots at this stage.

For ios

1. Dial 3001#12345#
2. Follow the instructions, and take the screenshot as required.

Find the cell tower

1. Enter cell mapper.net
2. Choose your own carrier and band here.

(3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key. (In fact, when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location  If you found tower sites not even displayed on the map, it might be because the opp intercepts the locations for security reasons.)

1.  After the map jumps to the location, you can scroll the mouse pulley and zoom it out, then you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installation steps. Should you have any questions, please contact our tech support.
   Note: If you need help finding the tower, please contact our tech support and provide your carrier, band and screenshots taken in the last steps.

Determine the outdoor antenna’s position

The outdoor antenna is usually placed at one of the 4 ends of the roof. Please choose the position according to the tower’s location. Make sure there are no barriers between the antenna and the tower.

Step 4 Install the outdoor antenna
Connect the outdoor antenna with the booster

1. Put the booster near to the location you would like to install in the future, or a place with a power outlet temporarily.
2. Power on the booster and make sure the signal supervisor app links with it smoothly.
3. Connect the 16.4ft cable with the booster’s outdoor port. The booster supports a hot plug.
4. Then connect the window cable with the 16.4ft cable pull the window cable outside and connect it with the 32.8ft cable. In case the window cable is not needed, connect the 16.4ft cable with the 32.8ft cable directly.
5. Connect the other side of the 32.8ft cable with the outdoor antenna.

Notes

• Please do NOT connect the indoor antenna at this moment as it will influence the outside signal finding.
• Please place the booster within 30ft of the possible installation location of the outdoor antenna if a Bluetooth connection is applied. This is to ensure the App can connect to the booster.

Adjust and fix the Outdoor Antenna

Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly.

Notes:

1. The output power should be the higher the better.
2. The full output power for Hero is 1 □dBm. And the full gain is 65dB.

Professional Tips

• Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB.
• To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier.
• To optimize the signal for more than one carrier, point the outdoor antenna between multiple towers.
• Make sure to slowly turn the antenna while taking the readings so the booster has time to adjust the reading.
• Test and install the antenna at the same height where power outputs and gain values reach the booster’s maximum capacity.
• If you can’t get a good output power, for instance, the value is below the POOR level, it is highly likely that the installation will fail. Please either find a new place with a better signal or drop the installation

Install the outdoor antenna firmly

The connector of the cable connection part must be glued with black waterproof tape to prevent long-term signal drop and reduce signal loss!

Reconfirm that the signal on a signal gauge

Please take the following screenshot for future comparison during indoor antenna installation. What you are going to be paying attention to here, is the gain values. If you have interference between your indoor and outdoor antennas, then the booster will lower the gain and these values will decrease.

Step 5 : Install the Indoor Antenna

There are 2 types of indoor antennae in Kit Hero—whip antenna and panel antenna. You can choose either one to install.

Note: Compared with a panel antenna, a whip antenna, a kind of omnidirectional antenna, is not only less likely to cause loopback but also easier to install. As for the panel antenna, it is a bit more complicated to install but usually has a better performance in covering signals.

Desktop Mounted

1. Connect the indoor antenna with the boosterConnect the whip antenna to the Indoor port, and 13 feet lower in elevation, 30 feet separation between the indoor whip antenna and outdoor antenna horizontally. (Put the booster where you would like to cover with the signal.)

2. Install and adjust the indoor antennaPut the signal booster on a dry and cool desktop, and it shall be easily accessible for maintenance. (As the whip antenna is a kind of omni antenna, it is suggested that the booster should be placed on a desk in the center of the area you would like to cover, rather than on a wall)

3. Adjust the indoor antenna Note:
   Make sure that the gain approaches 60 dB. If not, please increase the vertical and horizontal distance between the two antennas or add some barriers.

4. Signal quality test

You could do the following

1. First, make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and off, and make a comparison.
3. Check if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

Wall Mounted{Use Indoor Panel Antenna)

1. Connect the indoor antenna with the booster
2. Adjust the indoor panel antenna
   The radiation pattern is 80° horizontally and 70°vertically. So try to make sure your indoor antenna pointed to the area you would like to cover with the signal.

Notes
It would be best if you could make the two antennas face opposite directions. Make sure the gain reaches about 60 dB. If not, please adjust the direction of the indoor antenna/ increase the vertical and horizontal distance between the two antennas/add some barriers.

Signal quality test

You could do the following:

1. First, make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and off, and make a comparison.
3. Check if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

If the test is good, then congratulations, the indoor antenna position has been successfully found. Please install the indoor antenna.

Step 6: Install the booster and cables
If you choose panel antenna installation, please mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance. And run the cables neatly, please do use the water-proof tape to protect all outside connections from the weather.

Test again the performance after installation is done

• First, make sure the Signal gauge value is unchanged from that during the outdoor antenna installation.
• Test with a third-party app, and make sure calls and network data are smooth in most indoor signal coverage areas.

Now everything is completed and please start to enjoy the mobile services. If the result is not satisfactory or you want to be better, you may repeat the whole or part of the process to improve. Should you have any queries during the installation, please kindly contact us via Signal Supervisor App online support.

LCD Assisted Installation

Flow chart of LCD Assisted Install

Step 1: Connect the Power Supply to the Booster

Step 2 : Find the cell tower and determine the outdoor antenna’s position

Find the band you are using

For Android

Download Network Cell Info Lite in the Google Store and open it. It can be seen from the example picture that the frequency band is band 13. (According to the form before, you need to pay attention to Gauge LTE700)

Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower
Note: Please take screenshots at this stage.

For ios

1. Dial 3001 #12345#
2. Follow the instructions, and take the screenshot as required.

Find the cell tower

1. Enter cell mapper.net
2. Choose your own carrier and band here
3. Then enter the coordinate of where you are trying to install the signal booster, and press the Enter key. (In fact, when you open Cellmapper, the map on the right will automatically locate your area if give the site permission to access your location. If you found tower sites not even displayed on the map, it might be because the app intercepts the locations for security reasons.)
4. After the map jumps to the location, you can scroll the mouse pulley and zoom it out, then you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installing steps. Should you have any questions, please contact our tech support. Note: I f you need help finding the tower, please contact our tech support and provide your carrier, band and screenshots taken in the last steps.

Determine the outdoor antenna’s position

The outdoor antenna is usually placed at one of the 4 ends of the roof. Please choose the position according to the tower’s location. Make sure there are no barriers between the antenna and the tower.

Step 3 Install the outdoor antenna

Connect the outdoor antenna with the booster

1. Put the booster near to the location you would like to install in the future, or a place with a power outlet temporarily.
2. Power on the booster and make sure the signal supervisor app links with it smoothly.
3. Connect the 16.4ft cable with the booster’s outdoor port. The booster supports a hot plug.
4. Then connect the window cable with a 16.4ft cable pull the window cable outside and connect it with a 32.8ft cable. In case the window cable is not needed, connect the 16.4ft cable with the 32.8ft cable directly.
5. Connect the other side of the 32.8ft cable with the outdoor antenna.

Notes:

• Please do NOT connect the indoor antenna at this moment as it will influence the outside signal finding.
• Please place the booster within 30 feet of the possible installation location of the outdoor antenna if a Bluetooth connection is applied. This is to ensure the App can connect to the booster.

Adjust the outdoor antenna

Now pick up the outdoor antenna and have it pointed to the above cell tower. Adjust its position accordingly while your partner is observing the LCD screen, then stop the adjustment until it gets the strongest indoor signal.

LCD signal meter tells how strong the signal is.

Professional Tips

• Keep in mind that it is normal that the number of indoor signals may slightly change from time to time
• To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier
• To optimize the signal for more than one carrier, point the outdoor antenna between multiple towers
• Make sure to slowly turn the antenna so the booster has time to adjust the reading
• Test and install the antenna at the same height that the indoor signal reaches the booster’s maximum capacity

Fix outdoor antenna
Now install the outdoor antenna firmly

The connector of the cable connection part is glued with black waterproof tape to prevent long-term signal drop and reduce signal loss!

Reconfirm that the signal on the LCD signal meter

Take a picture of the LCD signal meter for future comparison during indoor antenna installation.

LCD signal meter tells how strong the signal is.

Step 4: Install the Indoor antenna

There are 2 types of indoor antenna in Kit Hero—whip antenna and panel antenna. You can choose either one to install.
Note: Compared with a panel antenna, a whip antenna, a kind of omnidirectional antenna, is not only less likely to cause loopback but also easier to install. As for panel antenna, it is a bit more complicated to install but usually has a better performance in covering signal.

Choose either indoor antenna to install a. Desktop-mounted

1. Connect the indoor antenna with the boosterThere are 2 types of indoor antenna in kit Hero—whip antenna and panel antenna. You can choose either one to install.
   Note: Compared with a panel antenna, a whip antenna, a kind of omnidirectional antenna, is not only less likely to cause loopback, but also easier to install. As for panel antenna, it is a bit more complicated to install but usually has a better performance in covering signal.
   4.1 Choose either indoor antenna to install
   a. Desktop Mounted

1. Connect the indoor antenna with the booster

2. Install and adjust the indoor antenna

Put the signal booster on a dry and cool desktop, and it shall be easily accessible for maintenance. (As the whip antenna is a kind of omni antenna, it is suggested that the booster should be placed on a desk in the center of the area you would like to cover, rather than on a wall)

•  Wall Mounted (Use Indoor Panel Antenna)
• Connect the indoor antenna with the booster

Adjust the indoor panel antenna
The radiation pattern is 80° horizontally and 70°vertically. So try to make sure your indoor antenna is pointed to the area you would like to cover with signal.

Notes:
It would be best if you could make the two antennas face opposite directions. Make sure that the gain approaches 60 dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.

Observe the LCD screen
After finding the location, hold it there, and ask the other person to compare the outdoor signal and indoor signal on the LCD screen, the signal strength shall remain the same or very close to the photo taken during outdoor antenna installation. This is to avoid loopback between outdoor and indoor antennas, please move the indoor antenna till you get an unchanged or slightly changed signal. If there is a loopback, the gain will be decreased and shown on the booster and the alarm light will blink. This step is quite crucial for the booster’s best performance.

Two requests for indoor antenna installation

• Radiation shall be good enough to cover the whole space
• Loopback shall be avoided

Again the tips to avoid the loopback

1. Increase the distance between the outdoor and indoor antennas
2. The outdoor and indoor antennas shall face opposite directions (if you use the panel antenna as the indoor antenna)
3. Utilize barriers between the indoor and outdoor antennas

Signal Quality test

You could do the following:

1. First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and off, and make a comparison.
3. (heck if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

If the test is good, then congratulations, the indoor antenna position has been successfully found. Please install the indoor panel antenna.

Step 5: Install the booster and cables

If you choose panel antenna installation, please mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance. And run the cables neatly, please do use the water-proof tape to protect all outside connections from the weather.

Test again the performance after installation is done

• First, make sure the Signal gauge value is unchanged from that during the outdoor antenna installation.
• Test with a third-party app, and make sure calls and network data are smooth in most indoor

Now everything is completed and please start to enjoy the mobile services. If the result is not satisfactory or you want to be better, you may repeat the whole or part of the process to improve. Should you have any queries during the installation, please kindly contact us via the Signal Supervisor App online support

Quick Troubleshooting Guide

If the booster is working normally, no further adjustment is required

OVERLOAD

 | DLGAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| >=lOdBm| ****

The alarm light flashed and the Power light solid red

| ****

The outdoor signal is too strong

| ****

Have your outdoor antenna pointed slightly away from the cell tower

CELLB00| <60dB| >=l0dBm
PCS1900| <60dB| >=10dBm
AWS2100| <60dB| >=10dBm
LOOP BACK

 | DLGAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| <lOdBm| ****

Alarm light flashing and Power light solid red(strong loop back) or green(slight loop back)

| ****

Inadequate separation of the indoor and outdoor antennas

| 1, Increase vertical and horizontal distance between the outdoor and indoor antenna(s). 2, Make the outdoor antenna and the indoor antenna back to back.(panel antenna)

3, Add barriers(e.g. walls)

CELLB00| <60dB| <l0dBm
PCS1900| <60dB| <10dBm
AWS2100| <60dB| <10dBm
POOR SIGNAL

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

–/NEGATIVE

| ****

Alarm light OFF and power light solid green

| ****

Input signal is too weak

| 1, Try adjusting the outdoor antenna to the best direction 2, Try adjusting the outdoor antenna to another cell tower 3, Try increasing the height of

the outdoor antenna and make sure there are no barriers between the tower and the outdoor antenna

Please try these solutions until the output power reaches or is over -5dBm.

CELLB00

| ****

=60dB

| ****

–/NEGATIVE

PCS1900

| ****

=60dB

| ****

–/NEGATIVE

AWS2100

| ****

=60dB

| ****

–/NEGATIVE

Normal but No Boosted Signol

 | DLGAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

=-SdBm

| ****

Alarm light OFF and power light solid green

| ****

,1 The band is not supported

2, The Signal is from

other Carriers

| Check the band you are using again. If it stays at band66, get into the ‘detail’/ ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800

| ****

=60dB

| ****

=-5dBm

PCS1900

| ****

=60dB

| ****

=-SdBm

AWS2100

| ****

=60dB

| ****

=-SdBm

NORMAL

 | DLGAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-SdBm| ****

Alarm light OFF and power light solid green

|  |
CELL800| >=60dB| >=-SdBm
PCS1900| >=60dB| >=-SdBm
AWS2100| >=60dB| >=-SdBm

Note :

Some customers have some misunderstandings about boosters, and we would like to clarify it here:  If you can’t even get a stable l bar outside the house or on the roof, then we suggest you return it as it won’t work in areas with very weak signal, the same is true of all boosters on the market.

Technical Specifications

 |
---|---
Working Band| Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4
UL Frequency Range(MHz)| 698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
DL Frequency Range(MHz)| 728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Supported Standards| CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE, 5G

and all cellular standard

Max. Gain| 65 dB
Max. output power| DL 10 dBm
MGC (Step Attenuation )| ;;, 25 dB/ 1 dB step
1/0 Port| SMA-Female
Impedance| 50ohm
Environment Conditions| IP40
Dimensions| 7.651.3 in/ 19212633mm
Weight| s 1.68 lbs/ 0.76 kg
Power Supply| Input AC100-240 V, 50/60 Hz, Output DC 12 V / 3 A

1. Notes: Support 5G only that’s been or will be deployed in the current 4G by DSS (Dynamic Spectrum Sharing) by carriers.

Authorized Accessories List

Indoor Antenna and cable Kit Options

FCC and IC Statements

FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions to satisfy RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

IC RF EXPOSURE STATEMENT

The devices is compliance with RF exposure limits. The minimum distance from the body to use the device is 20 CM. Le present appareil est conforme aux conformite ou aux Ii mites d’intensite de champ RF. La distance minimale du corps a utiliser le dispositif est de 20 CM. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Re-orient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help Changes or modifications not expressly approved by HiBoost could void the user’s authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options

• FCC 27.50{d)(4) Statement : Fixed, mobile, and portable (handheld) stations operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
  FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION The following links are the currently active contacts for booster registration with U.S. wireless providers:

• https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

• https://www.sprint.com/legal/fcc_boosters.html

• https://www.verizonwireless.com/solutions-and-services/acces­-sories/register-signal-booster/ 

• https://support.t-mobile.com/docs/DOC-9827

• https://securec45.securewebsession.com/attsignalbooster.com/

IC Statement: This device complies with Innovation, Science and Economic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/ NMB-3(8). Le present appareil est conforme Innovation, science et develop­pement economique Canada ICES-003 Etiquette de conformite: CAN ICES-3 (B) / NMB-3 (B). Please follow the link to access the CPC-2-1-05:

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network.If you are unsure, contact your provider. In Canada , BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05.
You MUST o perate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm(S inches)from(i. e .. MUST NOT be installed within 20 cm
of)any person. You MUST cease operating this device immediately if requested by the FCC(or ISED in Canada)or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a fixed location(i.e., may operate in a fixed location only )for in-building use.

Return and Warranty Policies

30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30 days with proof of purchase. Please contact the customer support team. 3-Year Warranty: Signal boosters and kits are warranted for 3 years. We will repair or replace the unit and will cover the cost of delivery back to consumers located within the continental US and Canada. We will only cover shipping to our office if the booster was delivered to you recently and was delivered defective. Customers can choose to return the signal boosters and kits directly to the manufacturer at the purchaser’s expense with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by us. RMA numbers may be obtained by  contacting customer  support at 972-870- 5666 or

support @hiboost.com

This warranty does not apply to any signal boosters or kits determined by us to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
We are not liable for any Signal Supervisor application network connectivity issues. The cell phone signal booster relies on a strong, continuous, and reliable connection to the internet to communicate with the cell phone application. For all Signal Supervisor Application-related issues, please check your network strength and call our technical support. Failure to use a surge-protected AC power strip with at least a 1000 Joule rating will void your warranty. Damage caused by lightning is not covered by this warranty. All of the products that are packaged with other accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent resellers as packaged.

contact

• 3150 Premier Drive, Suite 130, Irving, TX 75063
• 972-870-5666
• service@hiboost.com
• www.hiboost.com

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