beko B3W51041I Washing Machine User Manual
- June 14, 2024
- Beko
Table of Contents
B3W51041I Washing Machine
Product Information:
Product Name: Washing Machine
Model Number: B3W51041IW
User Manual Version: 2820530795/ EN/ / 28/03/2023 12:25
Product Usage Instructions:
1. Safety Instructions
1.1 Intended Use: This washing machine is intended for domestic use
only. It is designed to wash and spin laundry items according to
the specified load capacity and program settings.
1.2 Safety of Children, Vulnerable Persons and Pets: Keep children,
vulnerable persons, and pets away from the washing machine during
operation to prevent accidents. Ensure that they are supervised
when in the vicinity of the machine.
2. Important Instructions for Environment
2.1 Compliance with WEEE Directive: Dispose of the product and
packaging in accordance with local regulations and the WEEE
Directive to minimize environmental impact.
2.2 Package Information: Refer to the package information section
for details on the packaging materials used and their disposal
instructions.
3. Technical Specifications
Refer to the technical specifications section for detailed
information on the product’s electrical requirements, dimensions,
weight, and other specifications.
4. Installation
4.1 Appropriate Installation Location: Choose a suitable location
for installing the washing machine, ensuring proper ventilation and
stability.
4.2 Assembly of Bottom Panel Covers: Follow the instructions to
assemble the bottom panel covers for a neat and secure
installation.
4.3 Removing Transportation Safety Bolts: Before using the washing
machine, remove the transportation safety bolts as instructed to
prevent damage during operation.
4.4 Connecting to Water Supply: Connect the washing machine to a
water supply using the provided hoses and fittings.
4.5 Connecting the Drain Hose to the Drain: Connect the drain hose
to a suitable drain point or plumbing system to ensure proper water
drainage.
4.6 Adjusting the Stands: Adjust the stands of the washing machine
to ensure stability and levelness.
4.7 Electrical Connection: Follow the electrical connection
instructions to safely connect the washing machine to the power
supply.
4.8 Start Up: After installation, follow the start-up instructions
to prepare the washing machine for use.
5. Preparation
5.1 Sorting the Laundry: Sort the laundry according to fabric type,
color, and care instructions before loading it into the washing
machine.
5.2 Preparing Laundry for Washing: Pre-treat stains, close zippers,
and empty pockets before loading the laundry into the
machine.
5.3 Tips for Energy and Water Saving: Follow the provided tips to
save energy and water during the washing process.
5.4 Loading the Laundry: Load the sorted and prepared laundry into
the washing machine, ensuring not to overload or underload the
drum.
5.5 Correct Load Capacity: Refer to the load capacity guidelines to
determine the appropriate amount of laundry for each wash
cycle.
5.6 Using Detergent and Softener: Use the recommended amount of
detergent and fabric softener, following the guidelines
provided.
5.7 Tips for Efficient Washing: Follow the provided tips for
efficient washing, such as selecting the appropriate program and
temperature settings.
5.8 Displayed Programme Duration: Familiarize yourself with the
displayed program duration on the control panel for better time
management.
6. Operating the Product
6.1 Control Panel: Understand the functions and symbols on the
control panel for easy operation of the washing machine.
6.2 Symbols on the Display: Learn about the symbols displayed on
the control panel’s display for program selection and status
indication.
6.3 Programme and Consumption Table: Refer to the program and
consumption table for detailed information on different wash
programs and their energy/water consumption.
6.4 Programme Selection: Select the desired wash program from the
available options on the control panel.
6.5 Programmes: Explore the various wash programs available and
choose the most suitable one for your laundry.
6.6 Temperature Selection: Adjust the temperature settings
according to the fabric type and desired washing results.
6.7 Spin Speed Selection: Select the appropriate spin speed based
on the fabric type and desired moisture level after washing.
6.8 Auxiliary Function Selection: Explore and select additional
functions/programs to enhance the washing process.
7. Maintenance and Cleaning
7.1 Cleaning the Detergent Drawer: Regularly clean the detergent
drawer to prevent blockages or buildup of residue.
7.2 Cleaning the Loading Door and the Drum: Clean the loading door
and drum surfaces to maintain hygiene and prevent odors.
7.3 Cleaning the Body and Control Panel: Wipe the body and control
panel of the washing machine with a damp cloth for general
cleaning.
7.4 Cleaning the Water Intake Filters: Clean the water intake
filters periodically to ensure proper water flow and prevent
blockages.
7.5 Draining Remaining Water and Cleaning the Pump Filter: Follow
the instructions to drain any remaining water and clean the pump
filter.
8. Troubleshooting
Refer to the troubleshooting section for solutions to common issues
or errors that may occur during the use of the washing
machine.
9. DISCLAIMER / WARNING
Read the provided disclaimer and warning information for important
safety notices and precautions.
Washing Machine
User Manual
B3W51041IW
2820530795/ EN/ / 28/03/2023 12:25
Table of Contents
1 Safety Instructions…………………… 4
1.1 Intended Use……………………………. 4
1.2 Safety of Children, Vulnerable
4
Persons and Pets ……………………..
1.3 Electrical Safety……………………….. 5
1.4 Handling Safety ……………………….. 5
1.5 Installation Safety…………………….. 6
1.6 Operational Safety……………………. 7
1.7 Maintenance and Cleaning Safety 8
2 Important Instructions for Envir- 9 onment …………………………………….
2.1 Compliance with WEEE Directive . 9 2.2 Package Information………………… 9 3 Technical Specifications ………….. 10
4 Installation ………………………………. 11
4.1 Appropriate Installation Location. 11 4.2 Assembly of Bottom Panel Cov- 11
ers…………………………………………… 4.3 Removing Transportation Safety 12
Bolts ……………………………………….. 4.4 Connecting to Water Supply ……… 12 4.5 Connecting
the Drain Hose to the 13
Drain ……………………………………….. 4.6 Adjusting the Stands ………………… 13 4.7 Electrical
Connection ……………….. 13 4.8 Start Up …………………………………… 14
5 Preparation……………………………… 14
5.1 Sorting the Laundry ………………….. 14 5.2 Preparing Laundry for Washing…. 14
5.3 Tips for Energy and Water Saving 15 5.4 Loading the Laundry…………………. 15 5.5
Correct Load Capacity ……………… 15 5.6 Using Detergent and Softener …… 16 5.7
Tips for Efficient Washing ………… 18 5.8 Displayed Programme Duration … 18
6 Operating the Product……………… 19
6.1 Control Panel …………………………… 19 6.2 Symbols on the Display…………….. 20 6.3
Programme and Consumption 21
Table……………………………………….. 6.4 Programme Selection ………………. 23 6.5 Programmes
……………………………. 23 6.6 Temperature Selection……………… 26 6.7 Spin Speed Selection
……………….. 26
6.8 Auxiliary Function Selection………. 27 6.8.1 Auxiliary Functions………………… 27
6.8.2 Functions/Programmes Selec- 28
ted by Pressing the Function Keys for 3 Seconds ……………….. 6.9 End Time
…………………………………. 29 6.10 Starting the Programme……………. 30 6.11 Loading Door
Lock……………………. 31 6.12 Changing the Selections After 31 Programme has Started
……………. 6.13 Cancelling the Programme ……….. 32 6.14 End of Programme…………………….
32 6.15 HomeWhiz Feature and Remote 32 Control Function ………………………. 6.15.1
HomeWhiz Setup…………………… 33 6.15.2 Setting up a Washing Machine 34 Connected to
Someone Else’s Account………………………………… 6.15.3 Remote Control Function and 35
Using It …………………………………. 6.15.4 Troubleshooting ……………………. 35
7 Maintenance and Cleaning……….. 36
7.1 Cleaning the Detergent Drawer ….. 36 7.2 Cleaning the Loading Door and 36
the Drum………………………………….. 7.3 Cleaning the Body and Control 37
Panel ……………………………………….. 7.4 Cleaning the Water Intake Filters.. 37 7.5
Draining Remaining Water and 37
Cleaning the Pump Filter ……………
8 Troubleshooting ………………………. 38
9 DISCLAIMER / WARNING …………. 42
EN / 2
Please read this user manual first!
Dear Customer, Thank you for choosing Beko product. We hope that you get the
best results from your product which has been manufactured with high quality
and state-of-the-art technology. Therefore, please read this entire user
manual and all other accompanying documents carefully before using the
product. Follow all warnings and information in the user manual. Thus, you
protect yourself and your product against possible dangers. Keep the user
manual. If you hand over the product to someone else, provide the user manual
as well. Warranty terms, usage and troubleshooting methods of your product are
in user guide. Symbols and Definitions The following symbols are used in the
user guide:
Danger that could result in death or injury. Important information or useful
hints about usage. Read the user manual. Recyclable materials.
Hot surface warning. WARNING Danger that may result in property damage to the
product or its environment.
EN / 3
1 Safety Instructions
This section includes the safety instructions necessary to prevent the risk of
personal injury or material damage. Our company shall not be held responsible
for damages that may occur if these instructions are not observed. ·
Installation and repair opera-
tions shall always be performed by Authorised Service. · Use original spare
parts and accessories only. · Do not repair or replace any component of the
product unless it is clearly specified in the user manual. · Do not modify the
product.
1.1 Intended Use
· The product’s bench life is 10 years. During this period, original spare
parts will be available to operate the appliance properly.
· This product has been designed for domestic use. It is not for commercial
purposes or it should not be used out of its intended use.
· The product must only be used for washing and rinsing of laundry that are
marked accordingly
· This appliance is intended to be used in household and similar applications.
For example;
Personnel kitchens of stores, offices and other work environments;
Ranches,
By customers of hotels, motels and other accommodation facilities,
Bed and breakfasts, hostellike environments,
Common areas of apartment blocks or laundries.
1.2 Safety of Children, Vulnerable Persons and Pets
· This product may be used by children aged 8 years and older and persons with
underdeveloped physical, sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning
use of the appliance in a the product safe way and the hazards involved.
· Children under the age of 3 should be kept away unless continuously
supervised.
EN / 4
· Electrical products are dangerous for children and pets. Children or pets
should not play with, climb on top or inside the product. Check inside the
product before use.
· Use child lock to prevent children from intervening with the product.
· Do not forget to close the loading door when leaving the room where the
product is located. Children and pets may get locked inside and drown.
· Children should not perform cleaning and user maintenance works without an
adult’s supervision.
· Keep the packaging materials away from children. Risk of injury and
suffocation.
· Keep all detergents and additives used for the product away from children’s
reach.
· Cut the power cable and break and deactivate the locking mechanism of the
loading door before disposing of the product for children’s safety.
1.3 Electrical Safety
· Product should be unplugged during installation, maintenance, cleaning and
repair procedures.
· If the power cable is damaged, it must be replaced by the authorised service
in order to avoid possible risks.
· Do not tuck the power cable under and behind the product. Do not place heavy
objects on the power cable. Do not over bend, crush and touch the power cable
to sources of heat.
· Do not use an extension cord, multi-plug or adaptor to operate your product.
· The plug shall be easily accessible. If this is not possible, a mechanism
that meets the electrical legislation and that disconnects all terminals from
the mains (fuse, switch, main switch, etc.) shall be available on the
electrical installation.
· Do not touch the plug with wet hands.
· When unplugging the appliance, don’t hold the power cord, but the plug.
· Make sure the plug is not wet, dirty or dusty.
1.4 Handling Safety
· Unplug the product before moving, remove the water outlet and water main
connections. Drain any water left inside the product.
EN / 5
· The product is heavy, do not move alone. Do not hold extruding parts such as
the laundry loading door to lift and move the product. The upper tray should
be tightly fixed for moving.
· Your product is heavy; it should be carried carefully by two people if a
staircase is involved. It may cause injuries if your product falls on you. Do
not hit and drop the product while carrying.
· Carry the product in an upright position.
· Make sure that the hoses as well as the power cable are not folded, pinched
or crushed after the product is fitted into its place after installation or
cleaning procedures.
1.5 Installation Safety
· Check the information on the manual and installation instructions to prepare
the product for installation and make sure the electrical mains, clean water
mains and water outlet are suitable. If not, call a qualified electrician and
plumber to have them make the necessary arrangements. These operations are the
responsibility of the customer.
· Check for any damage on the product before installing it. Do not have the
product installed if it is damaged.
· Injuries may occur if hands are put into uncovered slots. Close the holes of
the transportation safety bolts with plastic plugs.
· Do not install or leave the product at locations where it may be exposed to
external environment conditions.
· Do not install the product at locations where the temperature drops below 0
ºC.
· Do not place the product on a carpet or similar surface. It would create
fire hazard since it cannot receive air from underneath.
· Place the product on a level and hard surface and balance with the
adjustable legs.
· Connect the product to a grounding plug protected by a fuse suitable to the
current values on the type label. Make sure the grounding is carried out by an
expert electrician. Do not use the product without suitable grounding to
local/national regulations.
· Plug the product in a socket with voltage and frequency values suitable to
those indicated on the type label.
EN / 6
· Do not plug the product to loose, broken, dirty, greasy sockets or sockets
that has come out their seats or sockets with a risk of water contact.
· Use the new hose set provided with the product. Do not re-use old hose sets.
Do not make additions to the hoses.
· Connect the water inlet hose directly to the water tap. The pressure from
the tap should be minimum 0.1 MPa (1 bar) and maximum 1MPa (10 bars). 10 to 80
litres of water should be running from the tap in a minute in order for the
product to function properly. If the water pressure is above 1 MPa (10 Bars),
a pressure-reducing valve should be fitted. The maximum allowed temperature is
25°C.
· Fit the end of the water discharge hose to the dirty water discharge drain,
the sink or the bathtub.
· Place the power cable and houses in locations without risk of tripping.
· Do not install the product behind a door, a sliding door or at another
location that will prevent the door from opening completely.
· If a drier is to be placed on the product, fix with a suitable connection
apparatus obtained from the authorised service.
· There is a risk of contact with electrical pieces when the upper trays is
removed. Do not dismantle the upper tray of the product.
· Place the product at least 1 cm away from the edges of furniture.
1.6 Operational Safety
· When you are using the appliances, use only detergents, softeners and
supplements suitable for washing machines.
· Do not use chemical solvents on the product. These materials contain an
explosion risk.
· Do not operate defective or damaged products. Unplug the product (or turn
off the fuse it is connected to), turn off the water tap and call an
authorised service.
· Do not place sources of ignition (burning candle, cigarettes, etc.) or
sources of heat (irons, furnaces, ovens, etc.) on top of or near the product.
Do not put inflammable/explosive materials near the product.
· Do not get on the product.
EN / 7
· Unplug the product and turn off the tap if you will not be using the product
for long periods.
· Detergent/maintenance materials may splash out of the detergent drawer if it
is opened while the machine is working Contact of the detergent with your skin
and eyes is dangerous.
· Make sure pets do not climb inside the product. Check inside the product
before use.
· Do not force open the locked loading door. The door will open once the
washing is completed. If the door does not open, use the solutions for
“loading door does not open” error in the Troubleshooting section.
· Do not wash elements contaminated with gasoline, kerosene, benzene,
reducers, alcohol or other inflammable or explosive materials and industrial
chemicals.
· Do not directly use dry cleaning detergent and do not wash, rinse or spin
laundry contaminated with dry cleaning detergent.
· Do not place your hands into the rotating drum. Wait until the drum no
longer rotates.
· Do not place your hand or a metal object under the washing machine.
· If washing laundry at high temperatures, the discharged washing water would
burn your skin if in contact with your skin, for ex. when the discharge hose
is connected to the tap. Do not touch the discharge water.
· Take the following precautions to prevent formation of biofilm and
malodours:
Make sure the room where the washing machine is placed is well ventilated.
Wipe the door gasket and loading door glass with a dry and clean cloth at
the end of the programme.
· The glass of the loading door will heat up when washing at high
temperatures. Therefore, do not touch the loading door glass while washing,
especially children.
1.7 Maintenance and Cleaning Safety
· Do not wash the product with pressure washers, by spraying vapour, water or
pouring water.
EN / 8
· Do not use sharp or abrasive tools to clean the product. Do not use
household cleaners, soap, detergent, gas, gasoline, thinner, alcohol, varnish,
etc. while cleaning.
· Cleaning agents containing solvents might reek poisonous fumes( for ex.
cleaning solvent. Do not use cleaning products containing solvents.
· There may be detergent residues in the detergent drawer when you open it for
cleaning.
· Do not dismantle the filter of the discharge pump while the product is
running.
· The temperature in the machine may rise up to 90ºC. Clean the filter after
the water in the machine cools down in order to avoid risk of getting burnt.
2 Important Instructions for Environment
2.1 Compliance with WEEE Directive
This product complies with EU WEEE Directive (2012/19/EU). This product bears
a classification symbol for waste electrical and electronic equipment (WEEE).
This product has been manufactured with high quality parts and materials which
can be reused and are suitable for recycling. Do not dispose of the waste
product with normal domestic and other wastes at the end of its service life.
Take it to the collection center for the recycling of electrical and
electronic equipment. Please consult your local authorities to learn about
these collection centers.
Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.
Compliance with RoHS Directive: The product you have purchased complies with
EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited
materials specified in the Directive.
2.2 Package Information
Packaging materials of the product are manufactured from recyclable materials
in accordance with our National Environment
EN / 9
3 Technical Specifications
Supplier’s name or commercial brand
Model name
Nominal Capacity (kg) Maximum spin speed (cycle/min) Built-In Height (cm)
Width (cm) Depth (cm) Single Water inlet / Double Water inlet Electrical
connection (V/Hz) Total current (A) Total power (W) Main model code
Beko B3W51041IW 7178574300
10 1400 No
84 60 58 + / 230 V / 50 Hz 10 2200 1621
The model information as stored in the product database can be reached by
entering following website and searching for your model identifier (*) found
on energy label. https://eprel.ec.europa.eu/
The consumption values apply when wireless network connection is turned off.
EN / 10
4 Installation
Please read the “Safety Instructions” section first!
Your washing machine automatically detects the amount of laundry placed inside
when selecting a program. While installing the product, before the first use,
calibration should be done to ensure that the laundry amount is detected in
the most accurate way. To do this, select the Drum Cleaning program and
cancel the spin function. Start the program without laundry. Wait for the
program to finish, which will take about 15 minutes. The program name may
vary depending on the model. For the appropriate program selection, review the
program descriptions section.
· Please contact the nearest Authorised Service for the installation of the
appliance.
· Make sure that the installation and electrical connections of the product
are performed by authorised service agent. Manufacturer shall not be held
responsible for damages caused by operations performed by unauthorised
persons.
· Preparation of the location and electrical, tap water and waste water
installations at the place of installation is under customer’s responsibility.
· Make sure that the water inlet and discharge hoses as well as the power
cable are not folded, pinched or crushed while pushing the product into its
place after installation or cleaning procedures.
· Prior to installation, visually check if the product has any defects on it.
Do not have the product installed if it is damaged. Damaged products cause
risks for your safety.
4.1 Appropriate Installation Location · Place the product on a hard and level
floor. Do not place it onto a carpet with high pile or other similar surfaces.
Placing on an improper floor shall cause noise and vibration problems. · Total
weight of the washing machine and the dryer -with full load- when they are
placed on top of each other reaches to approx. 180 kilograms. Place the
product on a solid and flat floor that has sufficient load carrying capacity.
· Do not place the product on the power cable. · Do not install the product at
places where temperature may fall below 0 ºC. Freezing might damage your
product. · Leave a minimum space of 1 cm between the product and the
furniture. · If you will install the product on a surface with steps, never
place it close to the edge. · Do not place the product on any platform. · Do
not place heat sources such as cooker, irons, ovens, heater etc. on the
appliance and do not use them on the product.
4.2 Assembly of Bottom Panel Covers · In order to increase the sound comfort
of
the product, attach cover A after removing the package foam. Cover A
Tilt the machine back slightly. Rest the tabs of Cover A against the lower
panel. Complete the assembly by rotating the cover.
EN / 11
· Cover B and the Cap are optional. If available, attach cover B and the Cap.
Cover B
Rest the tabs of Cover B against the lower panel. Complete the assembly by
rotating the cover. Cap
Insert the cap by pushing it with your finger. 4.3 Removing Transportation
Safety
Bolts 1. Loosen all transportation safety bolts
with an appropriate wrench until they turn freely. 2. Bend the inner part by
pressing it at the grip areas and pull the part out. 3. Attach the plastic
covers supplied in the User Manual bag into the holes on the rear panel.
NOTICE Keep the transportation safety bolts in a safe place to reuse when the
product needs to be moved again in the future. Install the transportation
safety bolts in reverse order of the disassembly procedure. Never move the
product without the transportation safety bolts properly fixed in place.
4.4 Connecting to Water Supply
NOTICE Models with a single water inlet shall not be connected to the hot
water tap. In such a case the laundry will get damaged or the product will
switch to protection mode and will not operate. Do not use old or used water
inlet hoses on a new product. It may cause water leakage from your machine and
stain your laundry.
1. Tighten all hose nuts by hand. Never use a tool when tightening the nuts.
2. Open the taps completely after making the hose connection to check for
water leaks at the connection points. If any leak occurs, turn off the tap and
remove the nut. Check the gasket and tighten the nut carefully again. In order
to prevent the water leaks and resultant damages, keep the taps closed when
you do not use the product.
NOTICE Remove the transportation safety bolts before operating the product.
Otherwise, the product will get damaged.
EN / 12
4.5 Connecting the Drain Hose to the Drain
1. Attach the end of the drain hose directly to waste water drain, washbasin
or bathtub.
Your house will be flooded if the water draining hose is dislocated during
water draining. There is also a risk of burning due to the high washing
temperatures. In order to prevent such situations and make sure that the
product performs water intake and drain processes without any problem, fix the
drain hose securely.
2. Connect the drain hose to a minimum height of 40 cm and a maximum height
of 100 cm.
3. Installing the water draining hose at ground level or close to the floor
(40 cm below) and then raising it makes water discharge difficult and the
laundry may come out extremely wet. Thus, follow the heights provided in the
figure.
leaks, always secure the connection between the extension hose and the
draining hose of the product with a suitable clamp so that it does not come
off and cause leaks.
4.6 Adjusting the Stands
NOTICE In order to ensure that the product operates more silently and
vibration-free, it must stand level and balanced on its feet. Ensure that the
product is balanced by adjusting the feet. Otherwise, the product may move
from its place and cause crushing, noise and vibration problems. To avoid
damaging the lock nuts, do not use any tools to loosen the nuts.
1. Loosen the lock nuts on the feet by hand.
2. Adjust the feet until the product stands level and balanced.
3. Tighten all lock nuts again by hand.
4.7 Electrical Connection
4. To prevent the waste water to go back into the product again and to ensure easy drainage, do not immerse the end of the hose into the waste water or do not insert it into the drain for more than 15 cm. If it is too long, cut it short.
Connect the product to a grounded outlet protected by a 13 A fuse. Our company shall not be responsible for the damages that shall be incurred due to using the product without grounding according to local regulations. · Connection must comply with national
5. The end of the hose should not be bent, it should not be stepped on and
the hose must not be pinched between the drain and the product. Otherwise,
water discharge issues may emerge.
6. If the length of the hose is too short, use it by adding an original
extension hose. The overall length of the hose shall not
regulations. · The electrical connection cable infra-
structure of the product must be adequate and suitable for product
requirements. It is recommended to use a Ground Fault Circuit Breaker (GFCI).
· Power cable plug must be within easy reach after installation.
be longer than 3.2 m. To prevent water
EN / 13
· If the current supply to the fuse or breaker in the house is less than 13
Amps, have a qualified electrician install a 13 amp supply.
· The voltage specified in the “Technical specifications” section must be
equal to your mains voltage.
· Do not make connections via extension cables or multi-plugs. Overheating and
burning may occur due to the connecting cable.
Damaged power cables should be replaced by the authorised service in order to
prevent possible danger.
Important Fitting a different plug: As the colours of the wires in the mains
lead of this appliance may not correspond with the coloured markings
identifying the terminals on your plug, proceed as follows: 1. Connect the
green – yellow or green
(earth) wire to the terminal in the plug marked E’ or with the symbol f or coloured green and yellow or green. 2. Connect the blue (neutral) wire to the terminal in the plug markedN’ or coloured black. 3. Connect the brown (live)
wire to the terminal in the plug marked `L’ or coloured red.
5 Preparation
Please read the “Safety Instructions” section first
5.1 Sorting the Laundry · Sort laundry according to type of fabric,
colour, and degree of soiling and allowable water temperature.
With the alternative plugs a 13 A fuse must be fitted either in the plug or
adaptor or in the main fuse box. If in doubt contact a qualified electrician.
4.8 Start Up Before starting to use the product make sure that the
preparations described in section “Environmental instructions” and
“Installation”. To prepare the product for washing laundry, perform first
operation in Drum Cleaning programme. If this programme is not available in
your product, apply the method which is described in section “Cleaning the
loading door and the drum”.
Some water has remained in the product due to the quality control processes in
the production. It is not harmful for the product.
· Always observe the instructions given on the garment care labels.
5.2 Preparing Laundry for Washing · Laundry items with metal attachments
such as, underwiring, belt buckles or metal buttons will damage the product.
EN / 14
Remove the metal pieces or wash such clothes by putting them in a laundry bag
or pillow case. · Take out all substances in the pockets such as coins, pens
and paper clips, and turn pockets inside out and brush. Such objects may
damage the product or cause noise problem. · Put small size clothes such as
infant’s socks and nylon stockings in a laundry bag or pillow case. · Place
curtains in without compressing them. Remove curtain attachment items. Curtain
attachment items may cause pulling and tearing on the curtain. · Fasten
zippers, sew loose buttons and mend rips and tears. · Wash “Machine washable”
or “Hand washable” labelled products only with an appropriate programme. · Do
not wash colours and whites together. New, dark coloured cottons release a lot
of dye. Wash them separately. · Tough stains must be treated properly before
washing. · Wash trousers and delicate laundry turned inside out. · Laundry
that are subjected to materials such as flour, lime dust, milk powder, etc.
intensely must be shaken off before placing into the product. Such dusts and
powders on the laundry may build up on the inner parts of the product in time
and can cause damage.
5.3 Tips for Energy and Water Saving
Following information will help you use the product in an ecological and
energy/waterefficient manner. · Operate the product in the highest load
capacity allowed for the programme you have selected, but do not overload. See
“Programme and consumption table” · Observe the temperature instructions on
the detergent packaging. · Wash slightly soiled laundry at low temperatures. ·
Use faster programmes for small quantities of lightly soiled laundry.
· Do not use prewash and high temperatures for laundry that is not heavily
soiled or stained.
· If you plan to dry your laundry in a dryer, select the highest spin speed
recommended during washing process.
· Do not use more detergent than the recommended amount on the detergent
packaging.
5.4 Loading the Laundry
1. Open the loading door.
2. Put the laundry items into the product in a loose manner.
3. Push the loading door to close until you hear a locking sound. Ensure that
no items are caught in the door. The loading door is locked while a programme
is running. The door lock will open once the programme is completed. Then you
can open the loading door. If the door does not open, apply the solutions
provided for “Loading door cannot be opened” error in the Troubleshooting
section.
5.5 Correct Load Capacity
The maximum load capacity depends on the type of laundry, the degree of
soiling and the desired washing programme. The product automatically adjusts
the water amount according to the weight of the laundry put inside it.
Follow the instructions in “Programme and consumption table”. When the
appliances is overloaded product’s washing performance will drop. Moreover,
noise and vibration problems may occur.
EN / 15
5.6 Using Detergent and Softener
WARNING Read the manufacturer instructions on the package while using
detergents, softeners, starch, bleach and decolourants, anti-limescale and
follow the dosage information provided. Use a measuring cup, if any.
The detergent drawer comprises of three compartments: (1) for prewash, (2) for
main washing, (3) for softener, ( ) a syphon piece in the softener
compartment, ( ) there is a liquid detergent apparatus for liquid detergent
use in the main washing compartment. Detergent, Softener and Other Cleaning
Agents · Add detergent and softener before start-
ing the washing programme. · Do not leave the detergent drawer open
when the washing programme is on. · If you are using a programme without
pre-washing, do not put detergent in the pre-wash compartment (compartment no.
“1”).
· If you are using a program with prewash, start the machine after adding
powder detergent to the prewash and main wash compartments (compartments 1 and
2).
· Do not select a programme with prewashing if you are using a detergent pod
or dispensing ball. Place the detergent pod or the dispensing ball directly
among the laundry in the product.
· If you are using a liquid detergent, follow the directions under “Liquid
detergent use” and do not forget to bring the liquid detergent apparatus to
the correct position.
Choosing the Detergent type
Detergent type to be used depends on the washing programme, fabric type and
colour. · Use different detergents for coloured and
white laundry. · Wash your delicate clothes only with spe-
cial detergents (liquid detergent, wool shampoo, etc.) intended solely for
delicate clothes and at suggested programmes. · When washing dark coloured
clothes and quilts, it is recommended to use liquid detergent. · Wash woollens
at suggested programme with special detergent made specifically for woollens.
· Please review the programme descriptions part for suggested programme for
different textiles. · All recommendations about detergents are valid for
selectable temperature range of programmes.
Only detergents, softeners and additives suitable for washing machines should
be used. Do not use soap powder.
Adjusting the Detergent Amount
The amount of detergent depends on the amount of laundry, how soiled they are
and the water hardness.
EN / 16
· Do not exceed the recommended dosage values on the detergent packaging in
order to eliminate excessive foam and poor rinsing problems, to save money and
protect the environment.
· Use less amounts of detergent for fewer or less soiled laundry.
Using Softeners
Put the softener in the softener compartment of the detergent drawer. · Do not
exceed the (>max<) level sign in
the softener compartment. · If the softener is not fluid, dilute with wa-
ter before placing in the softener compartment.
WARNING Do not use liquid detergents or other materials with cleaning
properties unless they are intended for use in washing machines for softening
the laundry.
Using Liquid Detergents
If the Product Has a Liquid Detergent Apparatus
· Press and rotate the apparatus at where it is shown when you want to use
liquid detergents. The part falling below will serve as a barrier for liquid
detergent.
· Clean with water at its place or by removing from its place when it is
necessary. Do not forget to place the apparatus in the main washing
compartment (compartment no. “2”) after cleaning.
· The apparatus should be up if you will use a powder detergent. The fan that
you would see in this position will mix the powder detergent and help it to
dissolve.
Use of Gel and Tablet Detergents
· If the detergent is fluid and there is no liquid detergent compartment in
your product, place the gel detergent in the main washing detergent
compartment in first water intake. If your product has a liquid detergent
compartment, fill the compartment with detergent before starting the
programme.
· If the gel detergent is not fluid or is in a capsule liquid tablet, place
directly inside the drum before washing.
· Put the tablet detergent in the main washing compartment (compartment no.
“2”) or directly inside the drum before washing.
Using Starch
· Put in the liquid starch, powder starch or fabric dye in the softener
compartment.
· Do not use softener and starch in the same washing programme simultaneously.
· Wipe the inside of the product with a damp and clean cloth after using
starch.
Using Anti-Limescale
· When necessary, only use anti-limescale produced for washing machines.
Using Bleach and Decolourants
· Select a programme with pre-washing and add bleach at the start of pre-
washing. Do not put detergent in the pre-wash compartment. As an alternative
application, select a programme with additional rinsing and add the bleach
while the product is receiving water to the detergent compartment in the first
rinsing step.
· Do not mix and use bleach and detergent together.
· As bleach may cause skin irritation use only small amounts (1/2 tea cups –
approximately 50 ml and rinse the laundry well.
· Do not pour bleach directly onto the laundry.
· Do not use bleach for coloured clothes.
EN / 17
· Select a programme with low temperature washing while using oxygen-based
decolourants.
· Oxygen-based decolourants can be used together with detergents. However, if
it does not have the same viscosity as the detergent, first place the
detergent in
5.7 Tips for Efficient Washing
compartment no. “2” in the detergent drawer and wait for the product to rinse away the detergent during water intake. Add the decolourant to the same compartment while the machine continues taking in water.
Soiling Level
Clothes
Light Colours and Whites
Colours
Black/Dark Col- Delicates/Wool-
ours
lens/Silks
(Recommended temperat- (Recommended temper-
ure range based on soil ature range based on
level: 40-90 °C)
soil level: cool -40 °C)
(Recommended temperature range based on soil level: cool -40 °C)
(Recommended temperature range based on soil level: cool -30 °C)
It may be necessary to Powder and liquid deter-
pre-treat the stains or per- gents recommended for
form prewash.
colours can be used at
Powder and liquid deter-
gents recommended for Heavily Soiled whites can be used at
(difficult stains such as grass, coffee, fruits and blood.)
dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains
dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Detergents
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for heavily soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
which do not contain de-
and the stains that are colourant should be
sensitive to bleaches.
used.
Normally Soiled
Powder and liquid detergents recommended for
(For example, whites can be used at stains caused dosages recommended by body on col- for normally soiled lars and cuffs) clothes.
Powder and liquid detergents recommended for colours can be used at dosages recommended for normally soiled clothes. Detergents which do not contain decolourant should be used.
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for moderately soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
Lightly Soiled
Powder and liquid detergents recommended for
(No visible stains exist.)
whites can be used at dosages recommended for lightly soiled clothes.
Powder and liquid detergents recommended for colours can be used at dosages recommended for lightly soiled clothes. Detergents which do not contain decolourant should be used.
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for lightly soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
5.8 Displayed Programme Duration
You can view the programme duration on the display of your machine while
selecting a programme. Depending on the amount of laundry you have loaded into
your machine,
foaming, unbalanced load conditions, fluctuations in power supply, water pressure and programme settings, the programme duration is automatically adjusted while the programme is running.
EN / 18
SPECIAL CASE: At programme start of Cottons and Cotton Eco programmes, display
shows the duration of half load. It is the most common use case. After
programme starts, in 20-25 minutes actual load is detected by the machine. And
if the detected
6 Operating the Product
load is higher than half load; washing programme will be adjusted accordingly and programme duration increased automatically. You can follow this change on the display.
Please read the “Safety Instructions” section first!
6.1 Control Panel
23
4
1
12 11 10 9 8 7 6 5
1 Programme Selection Button 3 Spin Level Indicator Lights 5 Start/Pause Button 7 End Time Setting Button 9 Auxiliary Function Button 2 11 Spin Speed Adjustment Button
2 Temperature Level Lights 4 Display 6 Remote Control Button 8 Auxiliary Function Button 3 10 Auxiliary Function Button 1 12 Temperature Setting Button
EN / 19
6.2 Symbols on the Display
1
2
3
4
5
6 7
8
17 16 15 14 13 12 11 10 9
1 Temperature Indicator 3 Duration information 5 Programme follow-up indicator
7 Add Garment Indicator 9 Remote Control Indicator 11 Auxiliary Function
Indicators 3 13 Auxiliary Function Indicators 2 15 No spin indicator 17 Cold
Water indicator
The visuals used for machine description in this section are schematic and may
not match exactly with the features of your machine.
2 Spin Speed Indicator 4 Door lock is engaged symbol 6 No Water indicator 8 Bluetooth Connection Indicator 10 Delayed Start Enabled Indicator 12 Child Lock Enabled symbol 14 Auxiliary Function Indicators 1 16 Rinse Hold Indicator
EN / 20
6.3 Programme and Consumption Table
Auxiliary Functions
Temperature °C
Max. Load (kg)
Water Consumption (l) Energy Con-
sumption (kWh)
Max. Speed Fast+ AntiCrease+ Steam Prewash Extra Rinse
Programme
Temperature °C
90 10 98 2,75 1400 · · · · ·
Cottons
60 10 98 2,00 1400 · · · · ·
40 10 95 1,10 1400 · · · · ·
40*** 10 67 0,820 1400
Eco 40-60
40*** 5 56 0,556 1400
40*** 2,5 38 0,276 1400
Synthetics
60 4 76 1,60 1200 · · · · · 40 4 74 1,10 1200 · · · · ·
90 10 75 2,30 1400 · · ·
·
Quick / Super Quick
60 10 75 1,30 1400 · · ·
·
30 10 75 0,25 1400 · · ·
·
Quick / Super Quick + Fast+
30 2 45 0,15 1400 · · ·
·
Hand Wash
40 2 60 0,60 1200
·
Dark Care
40 5 86 1,05 1200 · · · · *
Sports
40 5 60 0,65 1200
·
StainExpert
60 5 86 1,85 1400 ·
·
Anti Allergy
90 9 125 3,00 1400
Duvet
60 – 100 1,60 800
·
·
Shirts
60 4 70 1,40 800 · · * · ·
SteamTherapy
–
1 1,5 0,11
–
Drum Clean
90 – 80 2,60 600
Downloaded Programme *****
Mix
40 4 83 1,10 800 · · · ·
Towel
60 4 115 1,60 800
·
Soft Toys
40 2 80 0,90 600
Curtain
40 2 98 0,90 800
·*
· : Selectable.
- : Automatically selected, cannot be cancelled.
* : Eco 40-60 programme is a test programme according to 40 ° C temperature selection, EU regulation EU / 2019/2014 and EN 60456: 2016 / A11: 2020 standard.
*** : These programmes can be used with the HomeWhiz application. Power consumption may increase due to the connection.
– : See the programme description for maximum load.
Cold – 90 Cold – 90 Cold – 90
40-60 40-60 40-60 Cold – 60 Cold – 60 Cold – 90 Cold – 90 Cold – 90 Cold – 90
Cold – 40 Cold – 40 Cold – 40 30-60 20-90 Cold – 60 Cold – 60
90
Cold – 40 Cold – 60 Cold – 40 Cold – 40
EN / 21
Please read Installation section of the manual before first use. The auxiliary functions in the table may vary according to the model of your machine. Water and energy consumption may vary subject to the changes in water pressure, water hardness and temperature, ambient temperature, type and amount of laundry, selection of auxiliary functions and spin speed, and changes in electric voltage. Selection patterns for auxiliary functions can be changed by the manufacturer company. New selection patterns can be added or removed. The spin speed of your machine may vary according to the programme; this spin speed cannot exceed the max. spin speed of your machine. The amount of noise and humidity varies according to the spin speed; when the higher spin speed is selected during the spinning phase, the laundry contains less moisture but higher noise occurs at the end of the programme.
You can see the washing duration on the display of your machine while selecting a programme. Depending on the amount of laundry you have loaded into your machine, there may be a difference of 1-1.5 hours between the duration shown on the display and the actual duration of the wash cycle. Duration will be automatically updated soon after the washing starts. Always select the lowest appropriate temperature. The most efficient programmes in terms of energy consumption are generally those that wash at low temperatures for a long time.
Consumption Values (EN)
Temperature Selection °C
Spin Speed Capacity (cycle/min) (kg)
Programme Duration (h:min)
Energy Consumption (kWh/ cycle)
Water Con- Laundry sumption Temperat(liter/cycle) ure (°C)
Residual Moisture Percent (%)
40
1400
10
03:58
0,820
67
33
51
Eco 40-60
40
1400
5
02:59
0,556
56
31
53,8
40
1400
2,5
02:59
0,276
38
22
56
Cottons
20
1400
10
03:40
0,750
95
60
1400
10
03:40
2,000
98
20
53,9
60
53,9
Synthetics
40
1200
4
02:20
1,100
74
40
40
Quick / Super Quick
30
1400
10
00:28
0,250
75
23
62
The consumption values given for programmes other than the Eco 40-60 programme are only indicative.
EN / 22
6.4 Programme Selection
1. Determine the programme suitable for the type, quantity and soiling level
of the laundry in accordance with “Programme and consumption table”.
Programmes are limited with the highest spin speed appropriate for that
particular type of fabric. When selecting a programme, always consider the
type of fabric, colour, degree of soiling and permissible water temperature.
2. Select the desired programme with the Programme Selection knob.
6.5 Programmes · Eco 40-60 In the Eco 40-60 programme, you may wash normally
soiled cotton laundry that are specified to be washed together at 40°C or
60°C. This programme is the standard test programme according to the EU
environmentally friendly design and energy labelling regulations. Although
this programme washes longer than other washing programmes, it is more
efficient in terms of energy and water consumption. Actual water temperature
may be different from the stated wash temperature. When you load the machine
with less laundry (e.g. ½ capacity or less), periods in programme stages may
automatically get shorter. In this way, energy and water consumption would be
much less. · Cottons You can wash your durable cotton laundry (sheets,
bedlinen, towels, bathrobes, underwear etc.) in this programme. When the quick
wash function button is pressed, programme duration becomes notably shorter
but effective washing performance is en-
sured with intense washing movements. If the quick wash function is not
selected, effective washing and rinsing performance is ensured for your
heavily soiled laundry.
· Synthetics
You can wash your laundry (such as shirts, blouses, synthetic/cotton blended
fabrics etc.) in this programme. When the quick wash function button is
pressed, the programme duration will be shortened significantly and effective
washing performance is provided for your laundry that is not very dirty. If
the quick wash function is not selected, effective washing and rinsing
performance is ensured for your heavily soiled laundry.
· Hand Wash
Use to wash your woollen/delicate laundry. Select the appropriate temperature
complying with the tag of your clothes. Your laundry will be washed with a
very gentle washing action in order not to damage the clothes.
· Anti Allergy
Applying a steam step at the beginning of the programme allows to soften the
dirt easily.
Use this programme for your laundry (baby clothes, bed sheets, bedlinen,
underwear, etc. cotton items) that requires an anti-allergic and hygienic
washing at high temperature with intensive and long washing cycle. The high
level of hygiene is ensured thanks to the steam application before the
programme, long heating duration and additional rinsing step. · Programme was
tested by ,,The British Al-
lergy Foundation,, (Allergy UK) with the 60°C temperature option selected and
it was certified in terms of its efficacy in eliminating allergens in addition
to bacteria and mould.
EN / 23
Allergy UK is the brand of the British Allergy Association. Seal of Approval
is created to guide people that require recommendation about a product that
the related product restricts / reduces / eliminates the allergens or reduces
the allergen content significantly in the ambient where allergy patients
exist. It aims to provide assurance that the products are tested
scientifically or examined in a way to provide measurable results.
· Duvet Use this programme to wash your fibre duvets that bear “machine
washable” tag. Check that you have loaded the duvet correctly in order not to
damage the machine and the duvet. Remove the duvet cover before loading the
duvet into the machine. Fold the duvet into two and load it into the machine.
Load the duvet into the machine while paying attention that it will not
contact the door gasket or the glass. Besides, use this programme to wash your
coats, vest, jackets etc. containing feathers with a “machine washable” label
on them.
Do not load more than 1 double fibre duvet (200 x 200 cm). Do not wash your
duvets, pillows and etc. that contain cotton filling in the machine.
Do not use the washing machine to wash materials such as carpets, rugs etc.
Otherwise, your machine may be damaged permanently.
· Spin+Drain You can use this program to remove the water on the
garment/inside the machine. · Rinse Use when you want to rinse or starch
separately.
· SteamTherapy
Use this programme to reduce the creases and ironing times of a small amount
of unspotted cotton, synthetic or mixed laundry.
· Curtain
You can use this programme to wash your tulles and curtains. As their meshed
texture causes excessive foaming, put little amount of detergent into the main
washing compartment. Thanks to the special spin profile of the programme,
tulles and curtains crease less. Do not load your curtains above the specified
capacity in order not to damage them.
It is recommended to use special detergents produced for curtains in the
powder detergent compartment in this programme.
· Shirts
This programme is used to wash the shirts made from cotton, synthetic and
synthetic blended fabrics altogether. It reduces wrinkles. Steam is applied at
the end of the programme to help the wrinkle reducing function. The special
spin profile and steam applied at the end of the programme reduce the wrinkles
on your shirts. When the quick wash function is selected, the Pre-treatment
algorithm is executed. · Apply the pre-treatment chemical on your
garments directly or add it together with the detergent in the powder
detergent compartment. Thus, you can obtain the same performance as you obtain
with normal washing in a much shorter period of time. Usage life of your
shirts increases. Do not use pre-wash detergent if you are planning to use
delay function of your machine. Prewash detergent may pour out on your clothes
and cause stains. ** It is recommended to operate the cycle with no more than
6 shirts to minimize wrinkles in your shirts using this cycle.
EN / 24
When washing more than 6 shirts, there may be differences on the wrinkle
levels and humidity on shirts at the end of cycle.
· Quick / Super Quick
Use this programme to wash your lightly soiled or unspotted cotton clothes in
a short time but not for towels or heavy cottons. The programme duration can
be reduced down to 14 minutes when the quick wash function is selected. When
the quick wash function is selected, maximum 2 (two) kg of laundry must be
washed.
· Dark Care
Use this programme to protect the colour of your dark-coloured garments or
jeans. It performs high performance washing with special drum movement even if
the temperature is low. It is recommended to use liquid detergent or woollen
shampoo for dark coloured laundry. Do not wash your delicate clothes
containing wool or etc.
· Mix
Use to wash your cotton and synthetic clothes together without sorting them.
· Sports
You can use this programme to wash sports and outdoors garments that contain
cotton/synthetics mix and water repellent covers such as gore-tex etc. It
makes sure your garments are washed gently thanks to special rotating
movements.
· StainExpert
The machine has a special stain programme which enables the removal of
different types of stains in the most effective way. Use this programme only
for durable colourfast cotton laundry. Do not wash delicate and pigmenting
clothes and laundry in this programme. Before washing, make sure to check
garment tags (recommended for cotton shirts, trousers, shorts, t-shirts, baby
clothes, pyjamas, aprons, table clothes, bed sheets, duvet covers,
pillowcases, bath-beach towels, towels, socks, cotton underwear that are
suitable for washing at high temperature and for a long time). In the
automatic stain programme,
you can wash 24 types of stains divided into three different groups according
to “Quick wash” function selection. You can see stain groups that can be
selected with the “Quick Wash” button. Depending on the selected stain group,
a special washing programme for which duration of rinse hold, washing action,
washing and rinsing duration are modified.
Below you can find the soil groups that can be selected with the “Quick Wash”
setting button:
When “Quick Wash” is not selected;
Sweat, collar dirt, food, mayonnaise, salad dressing, make-up, machine oil,
baby food.
When the “Quick Wash” button is pressed once;
Blood, chocolate, pudding, grass, mud, eggs, butter, curry.
When the “Quick Wash” button is pressed twice;
Tea, coffee, juice, ketchup, red wine, cola, jam, coal
1. Select the stain programme.
2. Select the stain you want to clean by locating it in the groups above and
selecting the related group with the quick auxiliary function button.
3. Read the garment tag carefully and ensure that correct temperature and
spin speed are selected.
· Downloaded Programme
This is a special programme that allows you to download different programmes
when you want to. At the start, there is a programme you can see with the
HomeWhiz application as default. However, you can use the HomeWhiz application
to select a programme from the predetermined programme set, and then change
and use it.
EN / 25
If you want to use HomeWhiz feature and Remote Control function, you must
select Downloaded Programme. Detailed information can be found in HomeWhiz
Feature and Remote Control Function. · Soft Toys Soft toys must be washed in a
delicate programme due to their delicate fabrics, and the fibre and
accessories they contain. Thanks to its delicate washing movements and
spinning profile, the soft toys programme protects the toys during washing. It
is recommended to use liquid detergent.
Fragile toys with hard surfaces must not be washed under any circumstances.
Toys must not be washed together with your garments since they may harm
laundry. · Towel Use this programme to wash durable cotton laundry such as
towels. Load the towels into the machine paying attention to place them in a
way that they will not contact the door gasket or the glass.
6.6 Temperature Selection
Whenever a new programme is selected, the recommended temperature for the
programme appears on the temperature indicator. It is possible that the
recommended temperature value is not the maximum temperature that can be
selected for the current programme. Press the Temperature Adjustment button to
change the temperature. Temperature decreases gradually.
No change can be made in programmes where temperature adjustment is not
allowed.
You can also change the temperature after the washing starts. This change can
only be made if the washing steps allow it.
If you scroll to cold wash option and press Temperature Adjustment button
again, the recommended maximum temperature for the selected programme appears
on the display. Press the Temperature Adjustment button again to decrease the
temperature.
6.7 Spin Speed Selection
Whenever a new programme is selected, the recommended spin speed of the
selected programme is displayed on the Spin Speed indicator. It is possible
that the recommended spin speed value is not the maximum spin speed that can
be selected for the current programme. Press the Spin Speed Adjustment button
to change the spin speed. Spin speed decreases gradually. Then, depending on
the model of the
product, “Rinse Hold ” and “No Spin ” options appear on the display. If you
are not going to unload your laundry immediately after the programme
completes, you can use Rinse Hold function in order to prevent them from
getting wrinkled when there is no water in the machine. This function holds
the laundry in the final rinsing water. If you want to spin your laundry after
the Rinse Hold function:
1. Adjust the Spin Speed.
EN / 26
2. Press Start / Pause. The programme will resume. Machine drains the water
and spins the laundry.
If you want to drain the water at the end of the programme without spinning,
use No Spin function.
No change can be made in programmes where spin speed adjustment is not
allowed.
You can change the spin speed after the washing starts if the washing steps
allow it. Changes cannot be made if the steps do not allow it. Soaking If you
are not going to unload your clothes immediately after the programme
completes, you can use rinse hold function to keep your laundry in the final
rinsing water in order to prevent them from getting wrinkled when there is no
water in the machine. Press Start/Pause button after this process if you want
to drain the water without spinning your laundry. Programme will resume and
complete after draining the water. If you want to spin the laundry held in
water, adjust the Spin Speed and press Start/ Pause button. The programme will
resume. Water is drained, laundry is spun and the programme is completed.
6.8 Auxiliary Function Selection
Select the desired auxiliary functions before starting the programme. Whenever
a programme is selected, icons of the auxiliary function symbol that is
selected together with it lights.
When an auxiliary function button that cannot be selected with the current
programme is pressed, the washing machine will make a warning sound. Some
functions cannot be selected together. If a second auxiliary function
conflicting with the first one is selected before starting the machine, the
function selected first will be cancelled and the second auxiliary function
selection will remain active. For example, if you want to select Quick Wash
after you have selected the Additional Water, Additional Water will be
cancelled and Quick Wash will remain active. An auxiliary function that is not
compatible with the programme cannot be selected. (See “Programme and
consumption table”) Some programmes have auxiliary functions that must be
operated simultaneously. Those functions cannot be cancelled. The frame of the
auxiliary function will not be lit, only inner area will be lit.
6.8.1 Auxiliary Functions
· Prewash
A Prewash is only worthwhile for heavily soiled laundry. Not using the Prewash
will save energy, water, detergent and time.
· Fast+
After selecting a programme, you can press the Quick Wash setting button to
shorten the programme duration. For some programmes, the duration can shorten
by over 50%. Despite this, a good washing performance is achieved thanks to
the changed algorithm.
While it differs with each programme, when you press the Quick Wash button
once, the programme duration will drop to a certain level. If you press the
same button for the second time, it will drop to the minimum duration.
EN / 27
Do not use Quick Wash adjustment button when washing heavily soiled laundry
for a better washing performance. Use the Quick Wash button for Mildly and
Lightly soiled laundry and shorten the programme duration. · Steam This
function helps to reduce the creases of your cotton, synthetic and mixed
clothes, shorten the ironing time and remove the dirt by softening. * Under
conditions where the steam function is applied at the end of the programme,
your laundry may be warmer at the end of the washing. This is expected within
the programme working conditions.
When you activate the steam function, do not use liquid detergent if there is
no liquid container or liquid detergent dosing feature. There is the risk of
staining of the clothes.
· Remote Control You can use this auxiliary function button to connect your
product to smart devices. For detailed information, see HomeWhiz Feature and
Remote Control Function. · Customized Programme This auxiliary function can
only be used for Cotton and Synthetic programmes together with the HomeWhiz
application. When this auxiliary function is activated, you can add up to 5
auxiliary rinsing steps to the programme. You can select and use some
auxiliary functions even though they are not found on your product. You can
increase and decrease the time of the Cotton and Synthetic programmes within a
safe range.
When the Specialised Programme auxiliary function is selected, the washing
performance and energy consumption will be different than the declared value.
6.8.2 Functions/Programmes Selected by Pressing the Function Keys for 3
Seconds
· Drum Clean
Press and hold the related auxiliary function button for 3 seconds to select
the programme. Regularly clean (once every 1 to 2 months) the drum for
ensuring the required hygiene. Steam is applied before the programme to soften
the residues in the drum. Turn on the programme when the machine is completely
empty. For more effective results, place powder anti-limescale (drum cleaning
materials) suitable for washing machines inside the detergent compartment no.
“2”. Leave the loading door half closed after the programme ends for the
inside of the machine to dry.
This is not a washing programme. This is a maintenance programme. Do not turn
this programme on when there is something inside the machine. When you attempt
to operate, the machine automatically senses that there is load inside, and
may quit or resume the programme as per the model of your machine. An
effective cleaning is not achieved if the programme is resumed.
· AntiCrease+
This function is selected when the relevant Auxiliary function button is
pressed and held for 3 seconds and the programme follow-up light for the
relevant step turns on. When the function is selected, the drum rotates for up
to 8 hours for preventing the laundry from creasing at the end of the
programme. You can cancel the programme and take your laundry out at any time
during the 8-hour duration. Press the function selection key or the machine
on/off key to cancel the function. The programme followup light will remain on
until the function is
EN / 28
cancelled or the step is complete. If the function is not cancelled, it will
be active in the subsequent washing cycles as well.
· Extra Rinse This function can be selected by pressing and holding the
related auxiliary function button for 3 seconds. This function enables the
product to make additional rinsing in addition to the one already made after
the main wash. Thus, the risk for sensitive skins (babies, allergic skins,
etc.) to be effected by the minimal detergent remnants on the laundry can be
reduced.
· Child Lock Use Child Lock function to prevent children from tampering with
the machine. Thus you can avoid any changes in a running programme.
You can switch on and off the machine with On / Off button when the Child Lock
is active. When you switch on the machine again, programme will resume from
where it has stopped. When the Child Lock is enabled, an audio warning will be
given if the buttons are pressed. Audio warning will be cancelled if the
buttons are pressed five times consecutively.
To activate the child lock:
Press and hold the related auxiliary function button for 3 seconds. After the
countdown as “3-2-1” on the display is over, Child Lock symbol appears on the
display. When this warning is displayed, you can release the Auxiliary
Function button 3. To deactivate the child lock:
Press and hold the related auxiliary function button for 3 seconds. After the
countdown as “3-2-1” on the display is over, Child Lock symbol disappears.
· Bluetooth You can use the bluetooth connection function to pair your machine
with your smart device. This way, you can use your smart device to get
information about your machine and control it. To activate bluetooth
connection:
Press and hold Remote Control function button for 3 seconds. Countdown “3-2-1”
will be displayed, and then Bluetooth icon will appear on the display. Release
Remote Control function button. The bluetooth icon will flash while the
product is pairing with smart device. If connection is successful, icon will
remain on.
To deactivate bluetooth connection: Press and hold Remote Control function
button for 3 seconds. Countdown “3-2-1” will be displayed, and then Bluetooth
icon will disappears on the display.
First setup of the HomeWhiz application must be complete for the bluetooth
connection to be activated. After setup, pressing the remote control function
button while the knob is at Download Programme/Remote Control position will
automatically activate the bluetooth connection.
6.9 End Time
Time display
When the end time function is selected, the remaining time until the programme
starts is shown in hours such as 1h, 2h, and the remaining time to complete
the programme after your programme starts is shown in hours and minutes as in
the 01:30 example.
EN / 29
Programme duration may differ from the values in section “Programme and
consumption table” depending on the water pressure, water hardness and
temperature, ambient temperature, amount and the type of laundry, auxiliary
functions selected and the changes at the mains voltage.
After a certain period when the end time function is activated, the machine
switches to stand-by mode and some LEDs on the display are turned off. LEDs
are illuminated in case of any user entry. With the End Time function, the end
time of the programme may be set up to 24 hours. After pressing End Time
button, the programme’s estimated ending time is displayed. If the End Time is
set, End Time indicator is illuminated.
In order for the End Time function is activated and the programme is completed
at the end of the specified time, you must press Start/Pause button after
adjusting the time.
When you have activated the End Time function, do not add liquid detergent in
the powder detergent compartment no 2. There is the risk of staining of the
clothes
1. Open the loading door, place the laundry and put detergent, etc.
2. Select the washing programme, temperature, spin speed and, if required,
the auxiliary functions.
3. Set the End Time of your choice by pressing the End Time button. End Time
indicator lights.
4. Press Start / Pause. Time countdown starts.
Additional laundry can be added into the machine during the End Time
countdown. At the end of the countdown, End Time indicator turns off, washing
cycle starts and the time of the selected programme appears on the display.
6.10 Starting the Programme
1. Press Start / Pause button to start the programme.
2. The Start / Pause button’s light which was off before starts to illuminate
steadily now, indicating that the programme has started.
If you want to cancel End Time function, press On/Off button to turn off and on the machine.
3. Loading door is locked. The door lock symbol appears on the display after the loading door is locked.
EN / 30
4. Programme follow-up indicator lights on the display will show the current
programme step.
6.11 Loading Door Lock
There is a locking system on the loading door of the machine that prevents
opening of the loading door in cases when the water level is unsuitable. “Door
Locked” symbol appears on the display when the loading door is locked.
3. Pull down the loading door emergency handle with a tool and release. Then
open the loading door.
4. If the loading door does not open then repeat the previous step.
If the Remote Control Function is selected, the door will be locked. In order
to open the door you must deactivate Remote Start Function by either pressing
the Remote Start button or changing the programme position. Opening the
loading door in case of power failure:
In case of power failure, you can use the loading door emergency handle under
the pump filter cap to open the loading door manually.
To avoid any water overflow before opening the loading door, make sure there
is no water left inside the machine.
1. Turn off and unplug the appliance.
2. Open the pump filter lid.
6.12 Changing the Selections After Programme has Started
Adding laundry after the programme has
started :
If the water level in the machine is suitable when you press Start/Pause
button, the door lock will be deactivated and the door will open, allowing you
to add garments. The door lock symbol on the display goes off when the door
lock is deactivated. After adding garments, close the door and press
Start/Pause button once again to resume the washing cycle.
EN / 31
If the water level in the machine is not suitable when you press Start/Pause
button, the door lock cannot be deactivated and the door lock symbol on the
display remains on.
If the temperature of the water inside the machine is above 50°C, you cannot
deactivate the door lock for safety reasons, even if the water level is
suitable. Switching the machine to pause mode: Press the Start/Pause button to
switch the machine to pause mode. Pause symbol will flash on the display.
Changing the programme selection after programme has started: The programme
change is not allowed when the current programme is running. You can select
the new programme after switching the current programme to pause mode.
The selected programme starts anew.
Changing the auxiliary function, speed and temperature: Depending on the step
the programme has reached, you can cancel or activate the auxiliary functions.
See “Auxiliary function selection”
You can also change the speed and temperature settings. See `’Spin speed
selection” and “Temperature selection”.
The loading door will not open if the water temperature in the machine is high
or the water level is above the loading door baseline.
6.13 Cancelling the Programme
The programme is cancelled when programme selection knob is turned to a
different programme or machine is turned off and on again using the programme
selection knob.
If you turn the programme selection knob when the Child Lock is enabled, the
programme will not be cancelled. You should cancel the Child Lock first. If
you want to open the loading door after you have cancelled the programme but
if it is not possible to open the loading door since the water level in the
machine is above the loading door baseline, then turn the Programme Selection
knob to Pump+Spin programme and drain the water in the machine.
6.14 End of Programme
End symbol appears on the display when the programme is completed. If you do
not press any button for 10 minutes, the machine will switch to OFF mode.
Display and all indicators are turned off. Completed programme steps will be
displayed if you press On/Off button.
6.15 HomeWhiz Feature and Remote Control Function
HomeWhiz enables you to control your washing machine by using your smart
appliance and get information about the status of the machine. With HomeWhiz
ap-
EN / 32
plication, you can use your smart appliance to perform various operations on
the machine. Furthermore, you can use some features only with HomeWhiz
function.
In order to use the Bluetooth feature of your machine, you must download
HomeWhiz application from the application store of your smart appliance.
Make sure your smart appliance is connected to the internet to install the
application.
If you are using the application for the first time, please follow the
instructions on the screen to complete your user account registration. Once
the registration procedure is complete, you can use all products with the
HomeWhiz feature in your house on this account.
You can touch the “Appliances” tab in the HomeWhiz application to view
appliances paired with your account. Following the installation of the
application, HomeWhiz function enables the washing machine to send you instant
notifications via your smart appliance.
In order to use the HomeWhiz function, the application must be installed on
your smart appliance, and your washing machine must be paired with your smart
appliance via Bluetooth. If your washing machine is not paired to your smart
device it works as an appliance which does not have a HomeWhiz feature. Your
product will operate as paired to your smart device via bluetooth. The
controls made by means of the application will be enabled through this
pairing. Therefore the bluetooth signal strength between the appliance and the
smart device must be adequate. Please visit www.homewhiz.com to see the
Android and iOS versions supported by the HomeWhiz application.
All the safety measures described in “GENERAL SAFETY INSTRUCTIONS” section of
your user manual apply to the remote operation through HomeWhiz function as
well
6.15.1 HomeWhiz Setup
In order run the application, a connection must be established between your
appliance and HomeWhiz application. In order to establish this connection, you
must follow the steps given below for the setup process on both your appliance
and the HomeWhiz Application.
1. If you are adding a device for the first time, touch “Appliances” tab on
the HomeWhiz Application. Select “ADD APPLIANCE” (touch here for setting up a
new appliance) button in the upper right corner. Perform the setup by
following both the steps below and the steps in the HomeWhiz Application.
2. To start the setup, make sure that your machine is turned off. Press and
hold the Temperature button and the Remote Control Function button
simultaneously for 3 seconds to switch your machine to HomeWhiz setup mode.
3. When the appliance is in HomeWhiz setup mode, you will see an animation on
the display and the bluetooth icon will flash until your machine gets paired
with smart device. Only programme knob will be active in this mode. Other
buttons will be inactive.
EN / 33
4. Follow the instructions in display of HomeWhiz application.
5. Wait until the installation is complete. Once the setup is completed, give
your washing machine a name. Now, you can tap and see the product you have
added in the HomeWhiz Aplication.
If you cannot successfully perform the setup within 5 minutes, your washing
machine will turn off automatically In this case, you will have to start over
the setup procedure. If the problem persists contact the Authorised Service
Agent. You can use your washing machine with more than one smart appliance. In
order to do this, download the HomeWhiz application to the other smart
appliance. When you launch the application, you must log into the account you
previously created and paired with your washing machine. Otherwise, please
read “Setting up a washing machine that is connected to someone else’s
account”.
You need internet connection on your smart device to proceed with HomeWhiz
setup. Otherwise, the HomeWhiz application will not let you finish the setup
procedure successfully. Please contact your internet service provider if you
are having problems with your internet connection
HomeWhiz Application may require you to type the product number shown on the
product label. You can find the product label inside of the appliance door.
The product number is located on this label.
6.15.2 Setting up a Washing Machine Connected to Someone Else’s Account
If the washing machine that you want to use has been previously registered to
the system with someone else’s account, you need to establish a new connection
between your HomeWhiz App and the appliance. 1. Download HomeWhiz Application
on the
new smart device you want to use. 2. Create a new account and log in to this
account on the HomeWhiz app. 3. Follow the steps described in Home-
Whiz Setup (HomeWhiz Setup) and proceed with the setup procedure.
Since the HomeWhiz Feature and Remote Control function on your appliance is
operated via pairing using Bluetooth technology only one Homewhiz application
can operate it at a time.
EN / 34
6.15.3 Remote Control Function and Using It
Bluetooth is automatically turned on after setting up HomeWhiz. To activate or
deactivate the Bluetooth connection, please see Bluetooth 3”’. If you turn off
and on your machine while bluetooth is active, it will automatically
reconnect. In cases such as paired device going off the range, bluetooth will
automatically turn off. For this reason, you will need to turn on the
bluetooth again if you want to use the Remote Control function. You can check
the bluetooth symbol on the display to track your connection status. If the
symbol is continuously on, you have bluetooth connection. If the symbol is
flashing, the product is trying to connect. If the symbol is off, it means you
are not connected.
If the Bluetooth connection is turned on in your product, then the Remote
Control function can be selected. If the Remote Control function cannot be
selected, check the connection status. If the connection cannot be
established, repeat the initial setup settings on the appliance. NOTICE: For
safety reasons, the product’s door will remain locked while the Remote Control
function is enabled, independently of the operating mode. If you want to open
the door of the product, you will need to turn the programme selection knob or
press the remote control key to deactivate the remote control function.
If you want to control your washing machine remotely, you need to activate the
Remote Control function by pressing the Remote Control button while the
programme knob is in the Download Programme/Remote Control position button on
the control panel of your washing machine after clos-
ing the front door. Once access is established to the product, you will see a
screen similar to the one below.
When the Remote Control is on, you can only manage, turn-off and status
follow-up operations through your washing machine. And all functions except
child lock can be managed through the application. You can monitor from the
function indicator on the button whether the Remote Control function is on or
off. If the Remote Control function is off, all operations are performed over
the machine, only the performance of status follow-up is allowed over the
application. If the Remote Start function cannot be turned on, you will hear a
warning sound when you press the button. This may be experienced if the
appliance is turned on and there is no appliance paired with Bluetooth. As an
example for these cases; the Bluetooth setting is turned off or the product
cover is open. When you activate this function in the washing machine, this
function remains active except under certain circumstances and allows you to
control your washing machine remotely via Bluetooth. Under certain conditions,
it is automatically disabled for safety reasons: · When your machine’s power
is cut. · When the program button is turned and a
different program is selected or the appliance is turned off.
6.15.4 Troubleshooting
If you are having trouble on controlling or connecting, apply the following
steps. Observe whether the problem persists or not after the action you have
performed.
1. Check whether your smart device is connected to the relevant home network.
2. Restart the product application.
EN / 35
3. Turn bluetooth off and then on via user control panel.
7 Maintenance and Cleaning
4. If the connection cannot be established with the above processes, repeat
the initial set-up settings on the washing machine.
If the problem persists, consult an Authorised Service Agent.
Please read the “Safety Instructions” section first!
Service life of your product extends and frequently experienced problems will
be reduced if it is cleaned at regular intervals.
7.1 Cleaning the Detergent Drawer
Clean the detergent drawer at regular intervals (once every 4 to 5 wash) as
mentioned below to prevent accumulation of powder detergent. Clean the syphon
if excess amounts of water and fabric softener mixture remains in the softener
compartment.
7.2 Cleaning the Loading Door and the Drum
For products with drum cleaning programme, please see the Operating the
product section.
Repeat Drum Cleaning process in every 2 months. NOTICE: Use an anti-limescale
suitable for the washing machines.
1. Press the marked part of the syphon within the softener compartment and
then pull the drawer towards yourself to take it out.
2. Lift and remove the syphon from behind as shown.
3. Rinse drawer and syphon in the sink with plenty of warm water. Use gloves
or suitable brush to prevent contact of residues in the drawer with your skin.
4. Firmly fit the syphon and the drawer back after cleaning.
After every washing make sure that no foreign substance is left in the
product.
If the holes on the door gasket shown in the figure is blocked, open the holes
using a toothpick.
Foreign metal substances will cause rust stains in the drum. Clean the stains
on the drum surface by using cleaning agents for stainless steel.
Never use steel wool or wire wool. These will damage the painted, chrome
coated and plastic surfaces.
We recommend you to wipe the door gasket with a dry and clean cloth at the end
of the programme. This will remove residues on the door gasket in your machine
and prevent formation of malodours.
EN / 36
7.3 Cleaning the Body and Control Panel
Wipe the body of the product with soapy water or non-corrosive mild gel
detergents as necessary, and dry with a soft cloth. Use only a soft and damp
cloth to clean the control panel. Do not use cleaning products that contain
bleach
7.4 Cleaning the Water Intake Filters
There is a filter at the end of each water intake valve at the rear of the
product and also at the end of each water intake hose where they are connected
to the tap. These filters prevent foreign substances and dirt in the water to
enter the product. Filters should be cleaned if they are dirty.
If the product fails to drain water inside it, the pump filter is clogged.
Filter must be cleaned whenever it is clogged or in every 3 months. Water must
be drained off first to clean the pump filter. In addition, prior to
transporting the product (e.g., when moving to another house) water should be
drained completely.
NOTICE: Foreign substances left in the pump filter may damage your product or
may cause noise problem. In regions where freezing is possible, the tap must
be closed, system hose must be removed and the water inside the product must
be drained when the product is not in use. After each use, turn off the tap to
which the mains hose is connected.
In order to clean the dirty filter and drain the water:
1. Close the taps.
1. Unplug the product to cut off the supply power.
2. Remove the nuts of the water intake hoses to access the filters on the
water intake valves and clean them with an appropriate brush. If the filters
are too dirty, remove them from their places with a pliers and clean in this
way.
3. Take out the filters on the flat ends of the water intake hoses together
with the gaskets and clean thoroughly under running water.
Temperature of the water inside the product may rise up to 90 ºC. To avoid the
risk of scalding, clean the filter after the water inside the product is
cooled down.
2. Open the filter cover.
4. Replace the gaskets and filters carefully and tighten their nuts by hand.
7.5 Draining Remaining Water and Cleaning the Pump Filter
The filter system in your product prevents solid items such as buttons, coins
and fabric fibres clogging the pump impeller during draining of washing water.
Thus, the water will be drained without any problem and the service life of
the pump will extend.
3. Follow the below procedures in order to drain water.
EN / 37
If the product has an emergency water draining hose, in order to drain the
water:
· Pull the emergency draining hose out of its seat.
· Place the end of the hose in a large container. Drain the water into the
container by pulling out the plug at the end of the hose. When the container
is filled, close the end of the hose with the plug. Drain all water by
repeating the procedure specified above after draining the container.
8 Troubleshooting
· When the water drain is finished, close the end with the plug again and fix
the hose in its place.
· Unscrew the pump filter.
1. Clean any residues inside the filter as well as fibres, if any, around the
pump impeller region.
2. Replace the filter.
3. If the filter cap is composed of two pieces, close the filter cap by
pressing on the tab. If it is one piece, seat the tabs in the lower part into
their places first, and then press the upper part to close.
Please read the “Safety Instructions” section first!
Programmes do not start after the loading door is closed.
· Start / Pause / Cancel button is not pressed. >>> Press Start / Pause /
Cancel button.
· It may be difficult to close the loading door in case of excessive loading.
Reduce the amount of laundry and make sure that the loading door is closed properly.
Programme cannot be started or selected.
· The product has switched to self-protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Depending on the product model, select another program by turning the Program Selection button or pressing and holding the On/Off button for 3 seconds to cancel the program. Previous programme will be cancelled. See Cancelling the Programme [} 32]
Water inside the product.
· Some water has remained in the product due to the quality control processes
in the production. >>> This is not a failure; water is not harmful to the
product.
The product does not take water in.
· Tap is turned off. >>> Turn on the taps. · Water inlet hose is bent. >>>
Flatten the
hose. · Water inlet filter is clogged. >>> Clean the
filter. · Loading door is not closed. >>> Close the
door.
The product does not drain water.
· Water drain hose is clogged or twisted. >>> Clean or flatten the hose.
· Pump filter is clogged. >>> Clean the pump filter.
Product vibrates or makes noise.
· Product is standing unbalanced. >>> Adjust the stands to balance the
product.
· A hard substance has entered into the pump filter. >>> Clean the pump
filter.
· Transportation safety bolts are not removed. >>> Remove the transportation
safety bolts.
EN / 38
· Laundry quantity in the product is too little. >>> Add more laundry to the
product.
· Excessive laundry is loaded in the product. >>> Take out some of the laundry
from the product or distribute the load by hand to balance it homogeneously in
the product.
· Product is leaning on a rigid item. >>> Make sure that the product is not
leaning on anything.
There is water leaking from the bottom of the product.
· Water drain hose is clogged or twisted. >>> Clean or flatten the hose.
· Pump filter is clogged. >>> Clean the pump filter.
Product stopped shortly after the programme started.
· Machine has stopped temporarily due to low voltage. >>> Product will resume
running when the voltage restores to the normal level.
Product directly drains the water it takes in.
· Draining hose is not at adequate height. >>> Connect the water draining hose
as described in the user manual.
No water can be seen in the product during washing.
· Water is inside the invisible part of the product. >>> This is not a
failure.
Loading door cannot be opened.
· Loading door lock is activated because of the water level in the product.
Drain the water by running the Pump or Spin programme.
· Product is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
· Loading door may be stuck because of the pressure it is subjected to. >>> Grab the handle and push and pull the loading door to release and open it.
· If there is no power, loading door of the product will not open. >>> To open the loading door, open the pump filter cap
and pull down the emergency handle positioned at the rear side of the said
cap. See Loading Door Lock [} 31] Washing takes longer than specified in the
user manual. ()
· Water pressure is low. >>> Product waits until taking in adequate amount of
water to prevent poor washing quality due to the decreased amount of water.
Therefore, the washing time extends.
· Voltage is low. >>> Washing time is prolonged to avoid poor washing results
when the supply voltage is low.
· Input temperature of water is low. >>> Required time to heat up the water
extends in cold seasons. Also, washing time can be lengthened to avoid poor
washing results.
· Number of rinses and/or amount of rinsing water have increased. >>> Product
increases the amount of rinsing water when good rinsing is needed and adds an
extra rinsing step if necessary.
· Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>> Use recommended amount of
detergent.
Programme duration does not countdown. (On models with display) ()
· Timer may stop during water intake. >>> Timer indicator will not countdown
until the product takes in adequate amount of water. The product will wait
until there is sufficient amount of water to avoid poor washing results due to
lack of water. Timer indicator will resume countdown after this.
· Timer may stop during heating step. >>> Timer indicator will not countdown
until the product reaches the selected temperature.
· Timer may stop during spinning step. >>> Automatic unbalanced load detection
system is activated due to the unbalanced distribution of the laundry in the
product.
EN / 39
Programme duration does not countdown. ()
· There is unbalanced load in the product. >>> Automatic unbalanced load
detection system is activated due to the unbalanced distribution of the
laundry in the product.
Product does not switch to spinning step. ()
· There is unbalanced load in the product. >>> Automatic unbalanced load
detection system is activated due to the unbalanced distribution of the
laundry in the product.
· The product will not spin if water is not drained completely. >>> Check the
filter and the draining hose.
· Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>> Use recommended amount of
detergent.
Washing performance is poor: Laundry turns gray. (**)
· Insufficient amount of detergent has been used over a long period of time.
Use the recommended amount of detergent appropriate for water hardness and the laundry.
· Washing has been made at low temperatures for a long time. >>> Select the proper temperature for the laundry to be washed.
· Insufficient amount of detergent is used with hard water. >>> Using insufficient amount of detergent with hard water causes the soil to stick on the cloth and this turns the cloth into gray in time. It is difficult to eliminate graying once it happens. Use the recommended amount of detergent appropriate for water hardness and the laundry.
· Excessive amount of detergent is used. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened.
()
· Insufficient amount of detergent is used. >>> Use the recommended amount of
detergent appropriate for water hardness and the laundry.
· Excessive laundry is loaded in. >>> Do not load the product in excess. Load
with amounts recommended in the “Programme and consumption table”.
· Wrong programme and temperature were selected. >>> Select the proper
programme and temperature for the laundry to be washed.
· Wrong type of detergent is used. >>> Use original detergent appropriate for
the product.
· Excessive amount of detergent is used. >>> Put the detergent in the correct
compartment. Do not mix the bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. ()
· Regular drum cleaning is not applied. >>> Clean the drum regularly. For this
procedure, see Cleaning the Loading Door and the Drum [} 36] Washing
performance is poor: Clothes smell unpleasantly. ()
· Odours and bacteria layers are formed on the drum as a result of continuous
washing at lower temperatures and/or in short programmes. >>> Leave the
detergent drawer as well as the loading door of the product ajar after each
washing. Thus, a humid environment favourable for bacteria cannot occur in the
machine
Colour of the clothes faded. ()
· Excessive laundry was loaded in. >>> Do not load the product in excess.
· Detergent in use is damp. >>> Keep detergents closed in an environment free
of humidity and do not expose them to excessive temperatures.
EN / 40
· A higher temperature was selected. >>> Select the proper programme and
temperature according to the type and soiling degree of the laundry.
Washing machine does not rinse well.
· The amount, brand and storage conditions of the detergent used are
inappropriate. >>> Use a detergent appropriate for the washing machine and
your laundry. Keep detergents closed in an environment free of humidity and do
not expose them to excessive temperatures.
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected, the product can
take this detergent during rinsing or softener step. Put the detergent in the
correct compartment.
· Pump filter is clogged. >>> Check the filter.
· Draining hose is folded. >>> Check the drain hose.
Laundry became stiff after washing. ()
· Insufficient amount of detergent is used. >>> Using insufficient amount of
detergent for the water hardness can cause the laundry to become stiff in
time. Use appropriate amount of detergent according to the water hardness.
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected, the product can
take this detergent during rinsing or softener step. Put the detergent in the
correct compartment.
· Detergent was mixed with the softener. >>> Do not mix the softener with
detergent. Wash and clean the drawer with hot water.
Laundry does not smell like the softener. ()
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected product, the can
take this detergent during rinsing or
softener step. Wash and clean the drawer with hot water. Put the detergent in
the correct compartment. · Detergent was mixed with the softener. >>> Do not
mix the softener with detergent. Wash and clean the drawer with hot water.
Detergent residue in the detergent drawer. ()
· Detergent was put in wet drawer. >>> Dry the detergent drawer before putting
in detergent.
· Detergent has gotten damp. >>> Keep detergents closed in an environment free
of humidity and do not expose them to excessive temperatures.
· Water pressure is low. >>> Check the water pressure.
· The detergent in the main wash compartment got wet while taking in the
prewash water. Holes of the detergent compartment are blocked. >>> Check the
holes and clean if they are clogged.
· There is a problem with the detergent drawer valves. >>> Call the Authorised
Service Agent.
· Detergent was mixed with the softener. >>> Do not mix the softener with
detergent. Wash and clean the drawer with hot water.
· Regular drum cleaning is not applied. >>> Clean the drum regularly. For this
procedure, see Cleaning the Loading Door and the Drum [} 36] Too much foam
forms inside the product. ()
· Improper detergents for the washing machine is used. >>> Use detergents
appropriate for the washing machine.
· Excessive amount of detergent is used. >>> Use only sufficient amount of
detergent.
· Detergent was stored under improper conditions. >>> Store detergent in a
closed and dry location. Do not store in excessively hot places.
EN / 41
· Some meshed laundry such as tulle may foam too much because of their
texture. >>> Use smaller amounts of detergent for this type of item.
· Detergent was put in the wrong compartment. >>> Make sure you place the
detergent in the appropriate compartment.
· Softener is being taken early by the product. >>> There may be problem in
the valves or in the detergent drawer. Call the Authorised Service Agent.
Foam is overflowing from the detergent drawer.
· Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water
and pour into the main wash compartment of the detergent drawer. >>> Put
detergent into the product suitable for the programmes and maximum loads
indicated in the “Programme and consumption table”. When you use additional
chemicals (stain removers, bleaches and etc.), reduce the amount of detergent.
Laundry remains wet at the end of the programme. ()
· Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>> Use recommended amount of
detergent.
() The product does not switch to spinning step when the laundry is not
evenly distributed in the drum to prevent any damage to the product and to its
surrounding environment. Laundry should be rearranged and respun. (**) Regular
drum cleaning is not applied. Clean the drum regularly. See Cleaning the
Loading Door and the Drum [} 36] If you cannot eliminate the problem although
you follow the instructions in this section, consult your dealer or the
Authorised Service Agent. Never try to repair a nonfunctional product
yourself.
9 DISCLAIMER / WARNING
Some (simple) failures can be adequately handled by the end-user without any
safety issue or unsafe use arising, provided that they are carried out within
the limits and in accordance with the following instructions (see the “Self-
Repair” section).
Therefore, unless otherwise authorized in the “Self-Repair” section below,
repairs shall be addressed to registered professional repairers in order to
avoid safety issues. A registered professional repairer is a professional
repairer that has been granted access to the instructions and spare parts list
of this product by the manufacturer according to the methods described in
legislative acts pursuant to Directive 2009/125/ EC.
Check the HomeWhiz section for the relevant troubleshooting information.
However, only the service agent (i.e. authorized professional repairers) that
you can reach through the phone number given in the user manual/warranty card
or through your authorized dealer may provide service under the guarantee
terms. Therefore, please be advised that repairs by professional repairers
(who are not authorized by Beko ) shall void the guarantee.
Self-Repair Self-repair can be done by the end-user with regard to the
following spare parts: door, door hinge and seals, other seals, door locking
assembly and plastic peripher-
EN / 42
als such as detergent dispensers (an updated list is also available in
support.beko.com as of 1st of March 2021) Moreover, to ensure product safety
and to prevent risk of serious injury, the mentioned self-repair shall be done
following the instructions in the user manual for self-repair or which are
available in support.beko.com For your safety, unplug the product before
attempting any self-repair. Repair and repair attempts by end-users for parts
not included in such list and/or not following the instructions in the user
manuals for self-repair or which are available in support.beko.com , might
give raise to safety issues not attributable to support.beko.com , and will
void the warranty of the product. Therefore, it is highly recommended that
end-users refrain from the attempt to carry out repairs falling outside the
mentioned list of spare parts, contacting in such cases authorized
professional repairers or registered professional repairers. On the contrary,
such attempts by end-users may cause safety issues and damage the product and
subsequently cause fire, flood, electrocution and serious personal injury to
occur. By way of example, but not limited to, the following repairs must be
addressed to authorized professional repairers or registered professional
repairers: motor, pump assembly, main board, motor board, display board,
heaters etc. The manufacturer/seller cannot be held liable in any case where
end-users do not comply with the above The spare part availability of the
washing machine or washer-dryer that you purchased is 10 years. During this
period, original spare parts will be available to operate the washing machine
or washer-dryer properly.
EN / 43
BEKO UK AND ROI STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product and lasts for a period of twelve (12) months unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee
starts from the date of original purchase of the product, and lasts for a
period of twenty four (24) months unless Beko plc (the “Manufacturer”) agrees
to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or our Customer Service Team
on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of
Ireland) This guarantee does not in any way diminish or affect your statutory
rights in connection with the product. This guarantee is in addition to your
statutory rights as a consumer. If you have any questions about these rights,
please contact the retailer from which you purchased the product. In certain
circumstances, it is possible that your statutory rights may offer additional
or higher levels of protection than those offered under the terms of this
guarantee.
What is covered by this guarantee? · Repairs to the product required as a
result of faulty materials, defective components or
manufacturing defects. · Functional replacement parts to repair a product. ·
The costs of a Beko plc Authorised Service Representative or Approved Engineer
(to-
gether the “Service Representatives”) to carry out the repair.
What is not covered? · Transit and delivery damage. · Cabinet or appearance
parts, including but not limited to control knobs, flaps and
handles. · Accessories and/or consumable items including but not limited to
ice trays, scrapers,
cutlery baskets, filters and lightbulbs. · Repairs necessary as a direct or
indirect result of:
Accidental damage, misuse or abuse of a product.
An attempted repair of a product by anyone other than a Service
Representative.
Installation or use of a product where such installation or use fails to
meet the requirements contained in this guarantee or the User Instructions
Booklet.
· Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable
for any financial loss incurred in connection with the failure of any product
to operate in accordance with the expected standards. Such financial loss
includes but is not limited to loss arising from: · Time taken off work. ·
Damaged food, clothing or other items. · Meals taken at restaurants or from
takeaways. · General compensation for inconvenience.
EN / 44
Important Notes
1. Your product is designed and built for domestic household use only. 2. The
guarantee will automatically be void if the product is installed or is used in
com-
mercial or non-residential domestic household premises, unless we have
previously agreed to the installation environment. 3. The product must be
correctly installed, located and operated in accordance with the instructions
contained in the User Instructions Booklet provided with your product. 4.
Professional installation by a qualified electrical domestic appliance
installer is recommended for all Washing Machines, Dishwashers and Electric
Cookers (as incorrect installation may result in you having to pay for the
cost of repairing the product). 5. Gas Cookers must be professionally
installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer. 6. This guarantee is given in respect of products
purchased and used within the United Kingdom and the Republic of Ireland. 7.
This guarantee is effective from the initial date of purchase of a new product
from an authorised retailer and will be void if the product is resold. 8. This
guarantee does not apply to graded sales (where the product is purchased as a
“second”). 9. Possession of a copy of these terms and conditions does not
necessarily mean that a product has the benefit of this guarantee. If you have
any questions, please call our Customer Service Team on the number set out
above. 10. The Manufacturer reserves the right to terminate the guarantee if
its staff or representatives are subjected to physical or verbal abuse in the
course of carrying out their duties. 11. Optional extras, where available
(i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical
model but when this is not possible, a model of similar specification will be
provided. Subject to agreement, the Manufacturer will cover the costs and
arrange for the delivery of the new product and for the return of the old
product. Any costs related to disconnecting the faulty product and installing
the replacement product will not be borne by the Manufacturer unless
previously agreed to in writing. The original guarantee will continue to apply
to the replacement product; the new product will not come with a new
guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Service Representatives will
endeavour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays or
if it is unable to carry out a repair because a convenient appointment cannot
be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative
that your product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
EN / 45
· You cannot provide evidence that your product is covered by this guarantee.
· Where a service call has been made and the Service Representative finds that
there is no
fault with your product. · That your product has not been installed or
operated in accordance with the User In-
structions Booklet. · That the fault was caused by something other than faulty
materials, defective compon-
ents or manufacturing defects. · For missed appointments. Payment of these
costs are due immediately upon the Service Representative providing you with
an invoice. The Manufacturer reserves the right to terminate the guarantee if
you fail to pay the costs for the service call in a timely manner. If you are
a resident of the United Kingdom, this guarantee will be governed by English
law and subject to the exclusive jurisdiction of the English Courts, save
where you live in another part of the United Kingdom, in which case the
governing law and exclusive jurisdiction of the courts of that country will
apply. If you are resident in the Republic of Ireland, this guarantee will be
governed by Irish law and the Irish courts will have exclusive jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU. Beko plc is registered in England and Wales
with company registration number 02415578.
BEKO UK AND ROI BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it
within 90 days of purchase by completing the online registration form, then
the standard 12 month guarantee will be extended to 24 months, under the same
terms and conditions as detailed in our Standard Guarantee Terms and
Conditions.
BEKO UK AND ROI PARTS GUARANTEE TERMS AND CONDITIONS
This 10 year parts guarantee relates to Beko products.
To confirm if your Beko appliance has our 10-year parts guarantee you can
visit our website at beko.co.uk/guarantee-terms or telephone our registrations
team on 0800 497 0732. The Parts guarantee terms and conditions are in
addition to our Standard guarantee terms and conditions detailed in the
previous section.
In order to activate the 10 year parts guarantee you MUST register the
appliance within 90 days of the original purchase date. You can register by
visiting our websites. For UK customer visit beko.co.uk/register or phone 0800
497 0732. For ROI customers visit beko.ie/register or phone 1800 911 690. Our
Beko branded appliances carry FREE replacement parts for the first 10 years,
provided they are fitted by our Service Representatives, at the applicable
labour charge.
Beko free standing appliances come with a 12 month parts and labour guarantee
as standard. Beko built-in, integrated appliances or American fridge freezers
come with a 12 month parts and labour guarantee as standard. This is extended
to 24 months, free of charge, upon registration of the appliance. When you
register your appliance for additional guarantee, you will automatically
activate the 10 year parts guarantee. You do not need to register twice. To
make a claim against your Beko Parts Guarantee (the “Guarantee”), all customer
and product details must be registered with Beko plc using the procedure
outlined below: 1. This extra 9 years (for free standing appliances) or 8
years (for built-in or integrated
appliances or American fridge freezers) guarantee is only effective after the
expiration of the standard manufacturer’s guarantee.
EN / 46
2. It is only valid for certain models of Beko branded products serviced or
repaired by Beko plc Authorised Service Representative and Own Engineers (the
“Service Representative”) and does not cover any labour charge or any:
a. Components including but not limited to cabinet or appearance parts,
control knobs, flaps and handles.
b. Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs. 3. To activate your
guarantee, you MUST register your appliance within 90 days of the original
purchase date, For UK customers, visit beko.co.uk/register or phone 0800 497
0732. For ROI customers visit beko.ie/register or phone 1800 911 690. 4.
Registrations made after 90 days of the original purchase date, may be
required to pay an additional fee to activate the 10 year free parts
guarantee. 5. Any repair must be carried out by a Service Representative and
booked directly with Beko plc. 6. Labour for the repair is not included in
this guarantee and is chargeable at the time of booking a repair. 7. The
repair is guaranteed for 12 months for the same defect. 8. In the unlikely
event that the appliance is beyond economical repair we may at the sole
discretion of Beko plc offer you an appliance at a reduced price. Our call out
fee will still apply. 9. If the fault can’t be identified and the appliance is
functioning normally a call out fee will apply. 10. The guarantee is not
transferable and cannot be exchanged for cash. 11. There are no alternative or
additional offers to this guarantee. 12. The guarantee is exclusive of the
manufacturer’s standard guarantee. 13. All repair pricing can be found here
beko.co.uk/guarantee-terms (UK & ROI). Alternatively contact our Customer
Services Team for further information. 14. All prices are subject to change
without notice. 15. The Terms and Conditions shown above are in addition to
the standard terms and conditions of your product guarantee. Please read and
refer to such Terms and Conditions when making any claim. 16. We may use the
information you provide for marketing purposes and to analyse your purchasing
preferences. We may keep your information for a reasonable period for these
purposes in accordance with the applicable Data Protection Laws and General
Data Protection Regulations (GDPR). You can opt into this service during the
registration process. Further details are available at beko.co.uk/cookie-and-
privacy-policy 17. These Terms and Conditions are governed by the laws of
England and Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent,
Watford WD18 8QU. Company Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE Please keep your purchase receipt or
other proof of purchase details in a safe place; you will need to have this
documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. For help please
visit beko.co.uk/support/model-finder
· The product model number is printed on the Operating Instruction Booklet /
User guide
EN / 47
· The product model and serial number is printed on the Rating Label affixed
to the appliance.
· The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid
proof of purchase is required for requesting service under guarantee.
Model number
Serial number
Purchased from
Date of purchase
For service under guarantee or for product advice please call our Customer
Service Team Before requesting service please check the troubleshooting guide
in the Operating Instructions booklet or our video support found
beko.co.uk/support/how-to-guides, as a charge may be levied where no fault is
found, even though your product may still be under guarantee. After arranging
a service visit please ensure the area around the product must be easily
accessible to the Service Representative, without the need for cabinets or
furniture to be removed or moved. It is your responsibility to ensure our
Service Representatives have a clean and safe environment to carry out any
repairs.
Please have your Model number and Serial number available when you call us, as
you will be required to provide it prior to booking a service visit
UK Mainland & Northern Ireland:
0333 207 9710 Landline or mobile calls to 0333 numbers cost no more than calls
to geographic numbers 01 or 02 and are charged at the basic rate. Calls from
landlines and mobiles are included in free call packages but please check with
your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired If you have purchased an
extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the
appropriate number above, where service can be obtained at a charge. If you do
not have any extended guarantee you can call the Customer Services Team for UK
customers on 0330 123 1750 and ROI customers on 01 862 3411
Contact us though our website Send us a secure message through our online
contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details
and click send message.
Product registrations For UK registrations please visit beko.co.uk/register
and for the Republic of Ireland visit beko.ie/register.
EN / 48
References
- Cookie & Privacy Policy | Beko UK
- Beko Appliance & Guarantee Registration | Beko UK
- Product Support | Beko UK
- Beko Appliance & Guarantee Registration | Beko Ireland