Shark IZ800 Series Clean Sense IQ Cordless MultiFLEX Vacuum Cleaner Owner’s Manual
- September 3, 2022
- Shark
Table of Contents
IZ800 Series Clean Sense IQ Cordless MultiFLEX Vacuum Cleaner
CLEAN SENSE IQ Cordless MultiFLEX® Vacuum with DuoClean® PowerFinsTM
HairProTMand Odor Neutralizer Technology
IZ800 Series
OWNER’S GUIDE
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
When using an electrical appliance, to reduce the risk of fire, electric
shock, injury, or property damage, basic precautions should always be
followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM: 1. This vacuum consists of a
motorized
nozzle, wand, and handheld vacuum. These components contain electrical
connections, electrical wiring, and moving parts that potentially present risk
to the user. The floor nozzle, wand, and handheld vacuum contain electrical
connections. 2. Before each use, carefully inspect all parts for any damage.
If a part is damaged, discontinue use. 3. Use only identical replacement
parts. 4. This vacuum contains no serviceable parts. 5. Use only as described
in this manual. DO NOT use the vacuum for any purpose other than those
described in this manual. 6. With the exception of the filters and dust cup,
DO NOT expose any parts of the vacuum to water or other liquids. 7. Keep the
appliance and its cord out of reach of children. DO NOT allow the appliance to
be used by children. DO NOT allow to be used as a toy. Close supervision is
necessary when used near children.
GENERAL USE 8. This appliance can be used by persons
with reduced physical, sensory, or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.
Cleaning and user maintenance shall not be made by children. 9. Always turn
off the vacuum before connecting or disconnecting any current carrying hoses,
motorized nozzles, chargers, batteries, or other electrical or mechanical
parts. 10. DO NOT handle plug or vacuum with wet hands. 11. DO NOT use without
dust cup, HEPA and Pre-motor filter, and soft roller in place. 12. Only use
Shark® branded filters and accessories. Failure to do so will void the
warranty. 13. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any opening blocked; keep free of dust,
lint, hair, and anything that may reduce airflow. 14. DO NOT use if nozzle or
accessory airflow is restricted. If the air paths or the motorized floor
nozzle become blocked, turn the vacuum off. Remove all obstructions before you
turn on the unit again. 15. Keep nozzle and all vacuum openings away from
hair, face, fingers, uncovered feet, or loose clothing. 16. DO NOT use if
vacuum is not working as it should, or has been dropped, damaged, left
outdoors, or dropped into water. 17. Use extra care when cleaning on stairs.
18. DO NOT leave the vacuum unattended while powered on. 19. When powered on,
keep the vacuum moving over the carpet surface at all times to avoid damaging
the carpet fibers. 20. DO NOT place vacuum on unstable surfaces such as chairs
or tables. 21. DO NOT use to pick up: a) Liquids b) Large objects c) Hard or
sharp objects (glass, nails,
screws, or coins) d) Large quantities of dust (including
drywall, fireplace ash, or embers). DO NOT use as an attachment to power tools
for dust collection. e) Smoking or burning objects (hot coals, cigarette
butts, or matches) f) Flammable or combustible materials (lighter fluid,
gasoline, or kerosene) g) Toxic materials (chlorine bleach, ammonia, or drain
cleaner) 22. DO NOT use in the following areas: a) Poorly lit areas b) Wet or
damp surfaces c) Outdoor areas d) Spaces that are enclosed and may contain
explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint,
paint thinners, mothproofing substances, or flammable dust)
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23. Turn off the vacuum before plugging in or unplugging the charger.
24. Turn off the vacuum before any adjustment, cleaning, maintenance or
troubleshooting.
25. During cleaning or routine maintenance, DO NOT cut anything other than
hair, fibers, or string wrapped around the brushrolls.
26. Allow all filters to air-dry completely before replacing in the vacuum to
prevent liquid from being drawn into electric parts.
27. DO NOT modify or attempt to repair the vacuum or the battery yourself,
except as indicated in this manual. DO NOT use the battery or vacuum if it has
been modified or damaged. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion, or risk of injury.
28. Always turn off this appliance before connecting or disconnecting
motorized nozzle or hand tool. BATTERY PACK
29. The battery is the power source for the vacuum. Carefully read and follow
all charging instructions.
30. To prevent unintentional starting, ensure the vacuum is powered off
before picking up or carrying the vacuum. DO NOT carry the appliance with your
finger on the power switch.
31. Use only Shark® charger DK024-288080H-U or YLS0243A-T288080 for single
batteries and DK482-288080U or YLS0483A-T2880802 for dual battery packs. Use
of an incorrect charger may result in no charging, and/or unsafe conditions. A
charger that is suitable for one type of battery pack may create a risk of
fire when used with another battery pack.
32. Keep the battery away from all metal objects such as paper clips, coins,
keys, nails, or screws. Shorting the battery terminals increases the risk of
fire or burns
33. Under abusive conditions, liquid may be ejected from the battery. Avoid
contact with this liquid, as it may cause irritation or burns. If contact
occurs, flush with water. If liquid contacts eyes, seek
34. Battery should not be stored at temperatures below 3°C (37.4°F) or above
104°F (40°C) to maintain long-term battery life.
35. DO NOT charge battery at temperatures below 5°C (40°F) or above 104°C
(104°F). Charging improperly or at temperatures outside of the specified range
may damage the battery and increase the risk of fire.
36. Store the appliance indoors. DO NOT use or store it below 3°C (37.4°F).
Ensure the appliance is at room temperature before operating.
37. DO NOT expose the battery to fire or temperatures above 265°F (130°C) as
it may cause explosion.
38. Use appliances only with specifically designated battery packs. Use of
any other battery packs may create a risk of injury and fire.
39. Disconnect the battery pack from the appliance before making any
adjustments, changing accessories, or storing appliance. Such preventive
safety measures reduce the risk of starting the appliance accidentally.
40. For IZ840H, IZ841H, IZ842H, IZ862H, IZ863H, IZ864H, IZ882H use only with
Shark battery pack XBATR725SL.
41. If the charging cord plug does not fit fully into the outlet, reverse the
plug. If it still does not fit, contact a qualified electrician. DO NOT force
into outlet or try to modify to fit.
42. To reduce the risk of shock and unintended operation, turn off power and
remove the Li-Ion battery before servicing. ODOR
43. Observe the following when interacting with the odor neutralizing
cartridge: a) DO NOT attempt to disassemble odor neutralizing cartridge. b)
Avoid direct contact with the fragrance pod in the cartridge. c) DO NOT
directly inhale from the odor neutralizing cartridge. d) Keep away from
children and pets. e) Keep away from heat, sparks, and open flame. f) DO NOT
place in direct sunlight. FRAGRANCE CARTRIDGE FIRST AID a) Avoid contact with
fabrics and finished surfaces. b) Eye contact: Remove contact lenses if
present. Rinse continuously with water for several minutes. c) Skin contact:
Wash hands thoroughly after handling. If irritation or rash develops, seek
medical advice/ attention. d) Inhalation: Move person to fresh air if they are
experiencing any respiratory symptoms. If symptoms persist, seek medical
advice/attention. e) Ingestion: DO NOT induce vomiting. Seek medical
advice/attention.
SAVE THESE INSTRUCTIONS
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ASSEMBLY 1. Insert Wand into Floor Nozzle. 2. Insert Handheld Vacuum into
wand. 3. Remove Odor Neutralizer Technology Dial from bag. Flip up the dial
handle, align the teal
arrows, then insert the dial into the nozzle. For proper operation, ensure all
components are completely connected and clicked into place.
Handheld Vacuum with Removable Battery IZ840/IZ860 Series
2. (Click)
MultiFLEX® Wand
3.
1. (Click)
DuoClean® PowerFinsTM Floor Nozzle
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LI-ION BATTERY
The Lithium-Ion Power Pack battery does not come fully charged. Prior to first
use, charge completely. During first use, run the battery down until it is
completely out of power. This will condition the battery.
LED BATTERY POWER AND CHARGING INDICATORS
Charging LED will pulse white when reaching 100% charge.
LED will pulse green from 76% – 99% charge.
LED will pulse yellow from 0 – 75% charge.
No LED the battery pack is off NOTE: Full charge takes approximately 3.5
hours.
Additional Notes 1. LEDs turn off once the battery is fully charged. 2. Unit
will not power on when charger is connected.
ABOUT YOUR ION POWER PACK BATTERY
This product uses a lithium-ion rechargeable and recyclable battery. When the
battery no longer holds a charge, it should be removed from the vacuum and
recycled. DO NOT incinerate or compost the battery. When your Lithium-Ion
Power Pack Battery needs to be replaced, dispose of it or recycle it in
accordance with local regulations. In some areas, it is illegal to place spent
lithium-ion batteries in the bin or in a municipal solid waste stream. Return
spent power packs to an authorized recycling center or to retailer for
recycling. Contact your local recycling center for information on where to
drop off the spent power pack.
SUCTION POWER MODES
SUCTION MODE DISPLAY LIGHTS
ECO Mode Maximum runtime. Saves battery power.
Clean Sense IQ Mode Best balance between suction power and optimized runtime.
Best used on carpet AND hard floor.
Boost Mode Maximum suction. Uses the most battery power.
Battery Runtime
MODE Hand Vac ECO Mode Boost Mode (Hand Vac)
MINUTES IZ840H IZ862H
60
10
Clean Sense IQ runtime depends on individual use and amount of debris on
cleaning surfaces.
Suction mode impacts runtime. Use Boost in short bursts.
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CHARGING THE BATTERY USING THE LI-ION CHARGER
SETTINGS
SUCTION MODE DISPLAY LIGHTS ECO Clean Sense IQ Boost
LI-ION CHARGER Plug the Li-Ion Charger into a wall outlet.
IN HANDHELD VACUUM
To charge the battery inside the handheld vacuum, connect the charger to an
electrical outlet, then insert the charger plug into the port below the handle
on the handheld vacuum.
POWER ON/OFF
Press power button to turn vacuum on or off.
NOTE: The unit will not turn on if the charger is connected. Unplug the
charger before turning on vacuum power.
SUCTION POWER MODES
Press the ( ) button to toggle between ECO, Clean Sense IQ, and Boost modes.
To save battery power, select ECO mode. For everyday cleaning power, select
Clean Sense IQ mode. For an extra burst of power, select Boost mode.
CLEAN SENSE IQ INDICATOR
CLEAN INDICATOR Clean
Medium Debris
Heavy Debris
IN THE VACUUM: MULTIFLEX®
To put the vacuum in storage mode, press the MultiFLEX Wand Unlock Latch while
folding the handheld vacuum forward until the wand clicks and locks. Plug the
charger into the charging port on the handheld vacuum.
OUT OF THE VACUUM
Press and hold the Battery Release Button, then pull out the battery. Plug the
charger into the charging port on the battery. To reinstall the battery,
insert it into the slot in the back of the handheld vacuum.
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CLEAN SENSE POWER MODE
Clean Sense IQ senses the dirt you can’t see and automatically boosts power.
Clean Sense IQ mode modifies cleaning performance based on the mess at hand,
giving you optimal suction and runtime when heavy or light debris is detected.
CLEAN INDICATOR
The Clean Indicator visually confirms when floors are clean. When the unit
senses heavy debris, suction will increase for more cleaning power. When the
debris is cleared, suction will decrease. The clean indicator displays the
level of debris detected. For best results, continue cleaning until the
indicator returns to its lowest level before moving to the next area.
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TECHNOLOGY SETTINGS SETTINGS
ODOR NEUTRALIZER TECHNOLOGY ODOR CARTRIDGE REPLACEMENT
ODOR DIAL Flip up the dial handle and rotate the odor dial to adjust odor
neutralizer technology intensity or to unlock the dial for cartridge access.
Insertion/Removal: Rotate the odor dial to align the teal arrows. Remove the
dial to access the odor cartridge for removal or replacement.
Low: Rotate the dial toward the Low position (-) to decrease the intensity to
the lowest level when the vacuum is in use.
High: Rotate the dial toward the High position (+) for the highest intensity
level when the vacuum is in use. This position is the recommended setting for
optimal performance.
ODOR NEUTRALIZER TECHNOLOGY TIPS
Odor Dial Must be Installed for Vacuum to Function Properly · Remove odor
cartridge from dial if you don’t want the benefits of the odor neutralization
technology.
Maintenance Required · Clean all filters as recommended under Cleaning
Filters. · Empty the dust cup before storing your vacuum. · Replace the
cartridge as recommended under Odor Cartridge Replacement. · Visit
qr.sharkclean.com/odortech to learn more and purchase replacements. · If wet
messes are cleaned up, thoroughly clean the vacuum.
Fragrance Strength Over Time · The intensity of the odor neutralizer
technology’s fragrance may diminish over time. It may
also have no noticeable fragrance at all. This is natural and does not
indicate the technology isn’t working. Follow replacement instructions to
ensure continued performance.
NOTES: · The odor dial needs to be installed for the vacuum to function
properly, with or without the odor cartridge. · Odor Neutralizer technology
effectively deodorizes while interacting with odors from inanimate sources.
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1. REMOVE ODOR DIAL FROM NOZZLE
Flip up the handle and rotate the dial clockwise until the two teal arrows are
aligned. Pull the handle to remove the dial from the nozzle.
2. REMOVE OLD ODOR CARTRIDGE
Rotate the cartridge counterclockwise in the dial housing and pull out the
cartridge to remove it.
TURN UNTIL CLICK TO LOCK
3.REMOVE NEW CARTRIDGE FROM BAG
Remove the new odor cartridge from the sealed packaging. To maintain the life
of the cartridge, keep it in the sealed packaging until you are ready to
install it.
4. INSTALL NEW CARTRIDGE IN DIAL
Align the yellow arrow on the side of the cartridge with the yellow arrow on
the side of the dial cover, then insert the cartridge into the dial. Rotate
the cartridge clockwise to lock it in place.
5. INSTALL DIAL IN NOZZLE
Align the teal arrow on the dial cover with the teal arrow on the nozzle, then
reinsert the dial into the nozzle. Rotate the dial counterclockwise until it
clicks into an intensity setting to engage. Rotate further to change the
intensity setting.
6. USED CARTRIDGE DISPOSAL
Dispose of the old cartridge by dropping it into the trash.
NOTE: Odor cartridges should be replaced every 6 months for optimal odor
neutralizer technology performance.
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CLEANING MODES
USING THE MULTIFLEX® WAND
UPRIGHT MODE To clean floors, step on floor nozzle and tilt handheld vacuum
back.
NOTE: Brushrolls will only engage when the handheld vacuum is tilted back and
the nozzle swivel is unlocked.
Press the unlock latch on the back of the wand, then adjust the angle.
Adjust the wand to a lower angle to easily clean under furniture.
MULTIFLEX STORAGE
(Click)
ABOVE-FLOOR HANDHELD
Press the wand release button and lift the handheld vacuum off the wand.
Attach an accessory for great cleaning on stairs, furniture, and other above-
floor areas.
ABOVE-FLOOR WITH WAND
Stand the vacuum upright and press the nozzle release button located at the
bottom of the wand, above the nozzle. Lift wand to detach. Great for cleaning
baseboards, ceiling fans, window sills, and other hard-to-access areas.
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
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To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward.
To take the vacuum out of storage mode, press the unlock latch and lift up the handheld vacuum until the wand clicks and locks into place.
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MAINTAINING YOUR VACUUM EMPTYING THE DUST CUP
1
MAINTAINING YOUR VACUUM
CLEANING THE FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction
2
power and to maximize the effectiveness of odor neutralization.
To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor HEPA filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.
IMPORTANT: DO NOT use soap when cleaning the filters. Use water only. The vacuum will not have suction if the post-motor HEPA filter is not installed. Ensure that all filters are installed before using.
Press the wand release button to detach the handheld vacuum from the wand.
To empty the Dust Cup while it is attached to the handheld vacuum, position the dust cup over a trash receptacle and slide the CleanTouchTM Dirt Ejector slider forward.
REMOVING AND CLEANING THE DUST CUP
1
2
PRE-MOTOR FILTERS
Remove the dust cup, and pull the foam and felt filters out of the back of the
dust cup.
POST-MOTOR FILTER
Remove the dust cup. Pull the post-motor filter out of the handheld vacuum.
Pre-Motor Foam and Felt Filter Kit
Post-Motor HEPA Filter
To remove the dust cup from the handheld vacuum, press the CleanTouch Dust Cup
Release button near the handheld vacuum nozzle. Tilt the dust cup and lift off
to remove. To empty dust and debris, hold the dust cup over the trash
receptacle, then slide the CleanTouch Dirt Ejector slider forward.
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To clean the interior of the dust cup, rinse it with water. Place it on its side with the lid open to air-dry for at least 48 hours before reinstalling.
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MAINTAINING YOUR VACUUM
FLOOR NOZZLE
If any hair is wrapped around the brushrolls, continue cleaning using the
Carpet setting on a bare floor surface, a low-pile carpet, or a small area
rug. If some fibers remain wrapped around the brushrolls after continued use,
carefully remove them. If you run over a hard or sharp object or notice a
change in noise while vacuuming, check the floor nozzle for blockages. (See
the Checking for Blockages in the Floor Nozzle section.)
CLEANING SOFT ROLLER
1 To remove Soft Roller from nozzle, pull the Soft Roller out by the tab.
2 Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft
Roller clean and to remove any debris caught in the teeth behind the Soft
Roller.
3 Hand wash the Soft Roller as needed. Use only water, and let air-dry
completely, which should take at least 24-48 hours.
4 Reinsert Soft Roller until you feel it click into place.
CLEANING THE SENSORS
Hand Vacuum Display Panel
Fig. 1
Air path
Battery
Dust cup
CLEAN SENSE IQ SENSORS
IQ logosboth sides
Fig. 2
Make sure to clean the sensors inside the hand vacuum regularly, as hair and
other debris may build up and obstruct them. If the sensors are partially
obstructed, Clean Sense IQ mode will not adjust suction levels as expected. If
the sensors are completely obstructed, the F0 error code will appear and the
Clean Sense IQ icon will flash on the hand vacuum display panel.
To clean the sensors: 1. Turn off power and remove the hand
vacuum. 2. Locate the sensors inside the nozzle of
the hand vacuum. The sensors are on the interior walls of the nozzle, about 3
inches down the air path, aligned with the IQ logos (Fig.2) on the exterior.
3. Gently wipe the sensors with a microfiber cloth and remove all hair and
debris. 4. Turn on power and verify that the unit is functioning normally.
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MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES
Checking for Blockages in the Handheld Vacuum: 1. Turn off vacuum. 2. Remove
the handheld vacuum from the wand. 3. Check all intake openings on the dust
cup and
remove any debris or blockage.
Checking for Blockages in the Wand: MultiFLEX® Wand: 1. Turn off vacuum. 2.
Remove the handheld vacuum and floor
nozzle from the wand. 3. Check the Clog Access Hose on the
MultiFLEX section of the wand by pinching the tabs on both sides of the hose
and lifting the hose out. 4. Clear any debris and blockages.
Checking for Blockages in the Floor Nozzle: 1. Turn off vacuum. 2. Detach the
wand. 3. Use the edge of a coin to open the three
locks on the bottom of the floor nozzle. 4. Remove the cover and tilt back the
neck
of the floor nozzle. 5. Check the opening and remove any
debris. 6. Replace the cover by sliding the inserts
into the slots, then pressing down firmly on all sides. Turn the locks
clockwise to close, until they click securely into place.
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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off power
and remove the Lithium-Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on
handheld vacuum control panel is red. (Refer to Checking for Blockages section
for more information.) · Check filters to see if they need cleaning. Follow
instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum. · Dust cup may be full; empty dust
cup. · Check floor nozzle for blockages; clear blockages if required. · Remove
any string, carpet fibers, or hair that may be wrapped around the brushrolls.
· Check clog access hose in wand for any blockages and clear any debris. ·
Check connectors between handheld, wand, and floor nozzle for debris. Remove
any dust or material in
the connectors. · If the issue persists, please contact Customer Service at
1-800-798-7398. Vacuum lifts area rugs. · Make sure you are not engaging Boost
mode as this can be too much suction for lighter rugs. Take care
when vacuuming area rugs or rugs with delicately sewn edges. · Turn off the
unit to disengage the brushrolls and press the power button to restart.
Brushrolls do not spin. · Immediately turn off the vacuum. Remove any
blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage. If
the brushrolls still do not spin, please contact Customer Service at
1-800-798-7398. · If the floor nozzle has headlights and they are not
illuminated, there is a connection issue between the handheld vacuum, wand,
and nozzle. Try disconnecting and reattaching the pieces. If the headlights
still do not illuminate, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own. There are several possible reasons for the vacuum
turning off on its own, including blockages, battery issues, and overheating.
If vacuum turns off on its own, perform the following steps: 1. Turn on the
vacuum and check the battery indicator lights located on the handheld vacuum.
If recharging is needed, make sure power is turned off before connecting to
the charger. 2. Empty dust cup and clean filters (see Emptying the Dust Cup
and Cleaning the Filters sections). 3. Check wand, accessories, and inlet
openings and remove any blockages. 4. Allow unit and battery to cool for at
least 45 minutes, until they return to room temperature. 5. Press power button
to restart the vacuum. Make sure the charger is not plugged into the port on
the handheld vacuum. Vacuum is emitting air that smells bad. · Dust cup may be
full; empty dust cup. Empty dust cup after each use for optimal odor
neutralizer
technology performance. · Check filters to see if they need cleaning. Follow
instructions for rinsing and air-drying the filters before
reinstalling them. · Check to make sure odor cartridge is installed in the
dial and the dial is installed in the nozzle. · Check the odor neutralizer
technology dial on the nozzle to see what setting is enabled. · If odor
neutralizer technology dial is at any setting from Low to High and the
cartridge has been installed
for 6 months or longer, consider replacing it. · If the odor cartridge is
still emitting a scent but you dislike it, consider turning the intensity
down, or
reinstall the dial in the nozzle without the cartridge. · If the odor
neutralizer technology cartridge is not emitting a scent, consider replacing
it. For all other issues, please call Customer Service 1-800-798-7398.
NOTE: If vacuum still does not operate properly, contact Customer Service at
1-800-798-7398. For more troubleshooting help and FAQs, visit
sharkclean.com/support.
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Motor Nozzle
TROUBLESHOOTING GUIDE
Fault Motor No Start Motor Overheat Motor Overcurrent
Motor Short Motor Overspeed
System Comm Error Clean Sense IQ Sensor
Blockage Nozzle Overheat
Nozzle Short
Error code display on
10 20 30 40 50 60 F0
70 E0
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A 8″ Crevice Tool
B 18″ Flexi Crevice Tool C Duster Crevice Tool
A
B
C
D Dusting Brush
E Multi-Angle Dusting Brush
F Anti-Allergen Dust Brush
G Upholstery Tool
H Wide Upholstery Tool
I Pet Multi-Tool J Deep-Cleaning Motorized Pet Tool
D
E
F
K MultiFLEX® Under-Appliance Wand
L Accessory Bag
M Li-Ion Charger
N Dual Li-Ion Charger
O Li-Ion Battery
G
H
I
J
K
L
M
N
O
NOTE: Not all accessories come with all units. For a list of the accessories
included with this model, see the top inside flap of the box. To order
additional accessories, visit sharkaccessories.com.
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FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC. Warranty coverage applies to the
original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of five (5) years from the date of purchase when it
is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty? 1. The original unit and/or non-wearable
components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase
date.
2. In the event a replacement unit is issued, the warranty coverage ends six
(6) months following the receipt date of the replacement unit or the remainder
of the existing warranty, whichever is later. SharkNinja reserves the right to
replace the unit with one of equal or greater value.
What is not covered by this warranty? 1. Normal wear and tear of wearable
parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of
your unit, are not covered by this warranty. Replacement parts are available
for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids),
abuse, negligent handling, failure to perform required maintenance (e.g., not
cleaning the filters or not removing debris from the brushroll) or damage due
to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These
defects include damages caused in the process of shipping, altering, or
repairing the SharkNinja product (or any of its parts) when the repair is
performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service If your appliance fails to operate properly while in use
under normal household conditions within the warranty period, visit
sharkclean.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-800-798-7398 to assist
with product support and warranty service options, including the possibility
of upgrading to our VIP warranty service options for select product
categories. We also ask that you register your product online at
registeryourshark.com and have the product on hand when you call, so we may
better assist you.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $25.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim You must call 1-800-798-7398 to initiate a
warranty claim. In order to better assist you please register your product
prior to calling and have your product with you at the time of your call. You
will need the receipt as proof of purchase. A Customer Service Specialist will
provide you with return and packing instruction information. We also ask that
you register your product online at registeryourshark.com and have the product
on hand when you call, so we may better assist you.
How state law applies This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state. Some states do not
permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
TWO (2) YEAR LIMITED BATTERY WARRANTY
The Two (2) Year VIP Limited Warranty applies to purchases made from
authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to
the original owner and to the original product only and is not transferable.
SharkNinja warrants that the battery shall be free from defects in material
and workmanship for a period of two (2) years from the date of purchase when
it is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty? 1. The original battery deemed defective, in
SharkNinja’s sole discretion, will be replaced up to two (2) years from the
original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends
six (6) months following the receipt date of the replacement battery or the
remainder of the existing warranty, whichever is later. SharkNinja reserves
the right to replace the unit with one of equal or greater value.
What is not covered by this warranty? 1. Normal wear and tear of the battery,
which requires optimal temperature storage and operation to ensure
its proper functioning. Replacement batteries are available for purchase at
sharkaccessories.com
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., exposing battery to liquids or extreme hot
and/or cold temperatures), abuse, negligent handling, failure to perform
required maintenance, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These
defects include damages caused in the process of shipping, altering, or
repairing the SharkNinja product (or any of its parts) when the repair is
performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service If your battery fails to operate properly while in use
under normal household conditions within the warranty period, visit
sharkclean.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-800-798-7398 to assist
with product support and warranty service options. So we may better assist
you, please register your product online at registeryourshark.com and have the
product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
replacement. A fee of $20.95 (subject to change) will be charged when
SharkNinja ships the replacement unit.
How to initiate a warranty claim You must call 1-800-798-7398 to initiate a
warranty claim. You will need the receipt as proof of purchase. We also ask
that you register your product online at registeryourshark.com and have the
product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information
when you call.
How state law applies This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state. Some states do not
permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
sharkclean.com
sharkclean.com
REGISTER YOUR PURCHASE
registeryourshark.com Scan QR code using mobile device
Scan here or visit qr.sharkclean.com/odortech for more information
RECORD THIS INFORMATION Model Number: Serial Number: Date of Purchase: (Keep receipt) Store of Purchase:
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Watts:
309W
ODOR NEUTRALIZER SPECIFICATIONS 1. Product Name: Odor Neutralizer Cartridge 2. Manufacturer: Shark Ninja 89 A Street Needham, MA 02494 3. Weight: 17.4g / 0.61oz 4. Ingredients: Solid SM composite polymer C17 + fragrance SE 272235
Note: This unit has been tested and found to comply with FCC limits for Class
B digital devices. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This unit
generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications.
Operation of this unit may not cause harmful interference, and this unit must
accept any interference received, including interference that may cause
undesired operation.
To see if this unit interferes with radio or television reception, try turning
it off and on.
To correct any interference:
· Reorient or relocate the receiving antenna.
· Increase the distance between the unit and the receiver.
· Connect the unit to a different outlet than the receiver.
· Consult the dealer or an experienced technician for help.
Caution: Any changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the user’s authority to
operate it.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE. This Owner’s Guide is
designed to help you keep your vacuum running at peak performance.
BATTERY REMOVAL AND DISPOSAL This product uses a lithium-ion rechargeable and
recyclable battery. When the battery no longer holds a charge, it should be
removed from the vacuum and recycled. DO NOT incinerate or compost the
battery. When your lithium-ion battery needs to be replaced, dispose of it or
recycle it in accordance with local ordinances or regulations. In some areas,
it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent battery to an authorized recycling
center or to retailer for recycling. Contact your local recycling center for
information on where to drop off the spent battery.
sharkclean.com
sharkclean.com
NOTES
NOTES
sharkclean.com
sharkclean.com
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE. This Owner’s Guide is
designed to help you get a complete understanding of your new Shark STRATOSTM
CLEAN SENSE IQ Cordless MultiFLEX® Vacuum with DuoClean® PowerFinsTM
HairProTMand Odor Neutralizer Technology
SharkNinja Operating LLC US: Needham, MA 02494 CAN: Ville St-Laurent, QC H4S
1A7 1-800-798-7398 sharkclean.com Illustrations may differ from actual
product. We are constantly striving to improve our products; therefore the
specifications contained herein are subject to change without notice. This
product may be covered by one or more U.S. patents. See sharkninja.com/patents
for more information.
© 2022 SharkNinja Operating LLC. DUOCLEAN, MULTIFLEX, and SHARK are registered
trademarks of SharkNinja Operating LLC. HAIRPRO, POWERFINS, and SHARK STRATOS
are trademarks of SharkNinja Operating LLC.
IZ800SeriesIBMPMv20