AURUM ETA524190000 Robotic Vacuum Cleaner Instruction Manual

AURUM ETA524190000 Robotic Vacuum Cleaner

Product Information

Specifications:

• Product Name: ETA Smart
• Model Number: ETA524190000 AURUM
• Languages: Czech (CZ), English (ENG), German (DE), Hungarian (HU), Polish (PL)

Product Usage Instructions

Application Installation
To use the ETA Smart application, follow the steps below:

1. Visit the website www.eta.cz/robot/.
2. Download and install the application on your device

Creation of Account
After installing the application, create an account by following these steps:

1. Open the ETA Smart application
2. Select the “Create Account” option
3. Provide the required information and follow the on-screen instructions

Appliance Pairing
To pair your appliance with the ETA Smart application, follow these steps:

1. Ensure your appliance is turned on and in pairing mode
2. Open the ETA Smart application
3. Select the “Appliance Pairing” option
4. Follow the on-screen instructions to complete the pairing process

FAQ (Frequently Asked Questions):

What can I do in case of failure of pairing?
If the pairing process fails, try the following troubleshooting steps:

• Make sure your appliance is in pairing mode
• Restart your appliance and the ETA Smart application
• Ensure that your device’s Bluetooth is turned on
• Check if there are any software updates available for your appliance

How can I update the firmware of my ETA Smart appliance?
To update the firmware of your ETA Smart appliance, follow these steps:

1. Open the ETA Smart application
2. Go to the “Informace of firmware” (Firmware Information) section
3. Check if there are any available firmware updates
4. If an update is available, follow the on-screen instructions to install it

How can I create a map using the ETA Smart application?
To create a map using the ETA Smart application, follow these steps:

1. Open the ETA Smart application
2. Go to the “Map Creation” section
3. Follow the on-screen instructions to start mapping your space

BASIC STRUCTURE OF THE APPLICATION MAIN CONTROL MENU

BASIC STRUCTURE OF THE MAIN CONTROL MENU OF THE APPLICATION (1/2)

BASIC STRUCTURE OF THE MAIN CONTROL MENU OF THE APPLICATION (2/2)

ETA SMART APPLICATION USER GUIDE

Dear customer,
Thank you for your confidence in the ETA brand products. This manual is destined for all owners of the ETA524190000 AURUM vacuum cleaner, who want to use in full range its potential by means of ETA SMART Application.

• You can find here simple instructions and procedures on how to work with your new robotic friend.
• You can also visit our website for more information, advice, and tips on your vacuum cleaner: www.etasince1943.com/robot
• We are constantly updating this website to gather the latest product knowledge.

Notice
We reserve the right to make changes to the application, its function, and its appearance. As the application is a dynamic element of the product, some procedures or illustrations in this manual may vary.

APPLICATION INSTALLATION

You can find this application in the database of the Apple Store or Google Play, or can also use this QR code for quickening:

Download and install the application to your mobile phone (tablet).

KOMPATIBILITA

IOS 11.0 and higher
Wi-Fi network| 2,4 / 5 GHz
security WPA1 and WPA2 (WPA2 is recommended)
ATTENTION
The appliance cannot be operated with Wi-Fi networks secured with IEEE 802.1X protocol (as a rule, the company’s Wi-Fi networks).

CREATION OF ACCOUNT

1. Switch on ETA SMART.
2. If you already own an ETA device and if you are using it with the ETA SMART app, go to login.

Note
Guest mode is also available. This is mainly used for testing applications with limited functionality, for normal operation we recommend using appliances with a created account.

• Click on „Sign Up“.
• Set an email to your user’s account.
• Afterward, it is necessary to confirm the principles of personal data protection.
• Then, click on „Get Verification Code“.
• After that, an individual verification code will be sent to your e-mail.
• Enter the verification code.
• Set a password and finish the creation of your account.
• Click on „Completed“.
• Depending on the type of phone, you can be automatically logged in and enter the application directly.
• If prompted, allow the app all necessary permissions.
• You can be with some types of phone still redirected to approval/rejection of personal data sharing.
• According to your own preference, set and go to the application by clicking „Go to App“.
• Log in with this account to the application.
• You must agree to the policies when logging in to personal data protection.

Note
The application also allows logging in under an APPLE account by clicking on the icon .

APPLIANCE PAIRING

• Connect your mobile phone (tablet) to your Wi-Fi network.
• Switch on the ETA SMART Application and log in to your account.
• After that, click on „Add Device“ (or „+” in the right upper corner).
• The robot has an automatic pairing mode function. Once you unpair it from the app, the robot will enter this mode and start broadcasting the hotspot.
• Now you have 2 options to choose from:
  • A. accelerated pairing
  • B. standard pairing

Method A

• You must have Bluetooth enabled on your phone.

• The app will show nearby devices.

• Click „Add“ for faster pairing.

• Enter the name and password of your Wi-Fi network.

• Click „Next“.

• The pairing process will begin. Successful pairing is notified in the app.

• Click „Done“ to finish.

Method B

• Select the „ETA5241 AURUM“ vacuum cleaner.
• Enter your Wi-Fi network name and password.
• Click on „Next“.
• Press and hold the local cleaning button A8 on the control panel of the vacuum cleaner for about 3 seconds.
• Check and confirm that the button light is flashing.
• Afterward, click on „Next“.

Note
It is not necessary to press the button manually under normal circumstances (thanks to the automatic function of pairing management). Nevertheless, we recommend that you perform this step. This minimizes the risk of problems during the pairing process.

• Click „Go to Connect“ and then you will be automatically redirected to phone settings. Go to the list of Wi-Fi networks available on your phone (tablet).
• Select the Wi-Fi network of the vacuum cleaner named „SmartLife-/ ETA-smart…“ and wait for the connection with the vacuum cleaner. You may then see „Internet may not be available“ etc., which is fine. The mobile phone (tablet) is connected to the vacuum cleaner and the next step is the pairing process.
• Now go back to the ETA SMART application. To return, click on the top left „left arrow < „, or select back „<“ using the navigation system buttons (valid for Android). For Apple phones, select „< Eta Smart“ in the top left corner.
• If the automatic connection does not start after that (step 11 below), click „Confirm hotspot“.
• Wait for a while until all three steps of the pairing procedure have been performed correctly.
• In the end, the application will inform you about successful pairing.
• Click to go to the application to „Done“.

WHAT CAN I DO IN CASE OF FAILURE OF PAIRING?

General recommendations

• It is necessary to have an active home Wi-Fi network with a sufficiently strong signal;
• Have a sufficiently charged battery in the vacuum cleaner (at least 30 %);
• Check whether the Wi-Fi network settings and the smart device operation system correspond to the defined requirements;
• If the vacuum cleaner has been already paired and at present it is in OFFLINE mode (is disconnected from a Wi-Fi network), you have to remove it from the account first. After that, log out from the account; consequently restart the vacuum cleaner and your phone (preferably, the WI-FI router, too), log in again, and repeat the pairing procedure

Mobile phone/tablet

• Make sure that your phone during pairing is connected to the same Wi-Fi network to which you want to pair the vacuum cleaner itself (the same SSID);
• Use only smart devices with supported versions of the Android and IOS operation systems.
• Keep your smart device close to the vacuum cleaner during pairing (within 2 m).
• Communication between the vacuum cleaner and mobile phone may be disturbed by some programs (for example, VPN, firewall, etc.), which you use on your phone. Switch off these programs during the pairing procedure;
• Try pairing with another phone to exclude problems in this phone;

Wi-Fi router

• Use only on a 2.4 GHz Wi-Fi network.
• Use a high-quality Wi-Fi router, which covers for a certainty your house with a sufficiently strong signal.
• Verify that the vacuum cleaner is in reach of the Wi-Fi signal;
• The Wi-Fi network name (SSID) should contain signs A and 0-9 (don’t use diacritical signs such as „_, -, *, @, +-or “gap”!).
• In some cases, network oscillation causes a conflict (disturbance) with other WI-FI networks in the surroundings, which work on the same or similar frequencies. If it is not technically demanding for your, try to set transmission of the Wi-FI router with automatic switching-over of channels, or to set any non-conflict channel (to identify the state of your Wi-Fi network in your home, you may use different Wi-Fi analyzers, which are available for free for the both platform, Android and iOS).
• Complications can be also caused by a non-standard solution of network elements in your home or some types of routers. To avoid such problems, you may try to create on your mobile device (on which, however, you don’t use the application!) so-called „hotspot“, the Wi-Fi network of which will be used for the temporary pairing of the devices and verifying the correct function of the robot.

BASIC RECOMMENDATIONS AND TIPS FOR USE

• Dual Wi-Fi network: If you have a smart Wi-Fi router in your home that automatically switches the network frequency between 2.4 GHz and 5 GHz (within one SSID of the network name), there may be problems with pairing or disconnection from the Internet during operation. If these problems occur, we recommend switching the router to broadcast two separate frequencies (SSID names), one at 2.4 GHz, and the other at 5 GHz. This setting is usually set in the administration interface of the Wi-Fi router. If you cannot change this yourself, contact your network administrator or IT specialist.

• The robotic vacuum cleaner with laser navigation can navigate excellently in space and thus clean up with high precision. Under normal circumstances, it can recognize its position if you replace it within one map with another place, although we don’t recommend it. Always start the robot, if possible, from the charging station, and – if possible – don’t manipulate it.

• As soon as the robot creates a map, avoid excessive changes in the environment, which could confuse the robot, or which could cause erasing the map. It could be, for example, a replacement
  of furniture, movement of some persons next to the robot (most frequently, children:)), etc.

• If you have long corridors in your home (e.g. 6 m rectangular), or several rooms of the same geometric shape without internal obstacles, the robot may have difficulty recognizing its position. This can be easily avoided by putting a so-called reference point in each of them, or an obstacle (cabinet, box, vase, etc.) that will help the robot identify a specific room more easily.

• Pay special attention to the doors. If you want to make available a room for the robot, the door has to be open during mapping. To the contrary, close the door. It is also possible not to close the door and prohibit the robot from accessing using a prohibited zone.

• If you transfer the robot to another part of your house (to another map), change this map directly in the application before switching on the robot. To the contrary (i.e. if you start the robot from another place within a different map), the robot could be confused and could draw a map incorrectly.

• If you are planning to use the robot, we recommend that you fully charge it first.

• Ideally, always let the robot finish the cleaning task.

• Don’t interrupt it and don’t enter more orders or operations than is necessary.

• If the map is deleted or in case of non-standard behavior, first restart the robot and then insert it manually into the charging station.

MAP CREATION

• Place correctly the charging station in keeping with instructions in the manual.

• After that, place the vacuum cleaner onto the charging station and wait until the vacuum cleaner is fully charged.

• Make available all rooms, in which you want to clean up regularly (open the doors and remove all obstacles, which could prevent the vacuum cleaner from moving).

• Turn on the vacuum cleaner in automatic cleaning mode and let it clean the entire accessible space.

• The vacuum cleaner starts mapping the available space. This operation may take longer depending on the size of the floor area.
  Important!
  To create and save a new map, you must vacuum cleaner to complete AUTO cleaning!

• If you would like to speed up this operation, activate a pause during cleaning and temporarily limit the already mapped space with a prohibited zone (do not place the zone near the station or the robot) – the robot will only clean the rest of the unbounded space, thus shortening the cleaning time.

• To explore the map faster, you can first send the robot using local cleaning to the edge of the newly discovered map and then activate the automatic cleaning, see above.

• As soon as the vacuum cleaner maps out and cleans up the whole available area, it will return to the charging station.

• After that, you may save the map and continue to work with it.

• • If you want to save a map, click on „Setting … “ (in the upper right corner).

• Select „Map management“ in the menu.

• Then, click on „Save“ to save the map.

• Then the map will be available for possible future loading and switching between multiple maps. You can load the selected map by clicking on „Use map“.

REMARKS:

• Save each map that you would like to use for a long time.
• In total, you can create and save up to 3 maps. This option may be used, especially, in the case of multistage houses.
• If you want to create the next new map, always delete the actual map so that the vacuum cleaner starts on a clear screen.
• If the current map is updated (eg. with a new room that was unavailable during mapping), save the map again after cleaning and this update is complete.

MAP MODIFICATION AND ADAPTATION

• Once the map is created and saved, click „Room edit“ on the main screen on the right.

Automatic map breakdown
If the first automatic cleaning is done correctly, the application will automatically propose a division into individual rooms, which you can further edit.

The following adjustments can be made:

• A) „Merge“ (using this function, you can join 2 adjacent rooms);
• B) „Split“ (using this function, you can divide 1 room in 2 rooms);
• C) „Reset“ will delete your map edits;
• D) „Name“ (using this function, you can arbitrarily name rooms);

A) Merging rooms:

• Click on „Merge“ and select 2 adjacent rooms.
• Then confirm the selection by clicking on „Merge“. Correct completion is signaled by a merge success notification.

B) Room segmentation:

• Click on „Split“, select the room you want to split and set the dividing line using the edge wheels of the line segment.
• Then confirm the selection by clicking to „Split“. Correct completion is signaled mby a split success notification.

D) Room name

• Click on „Room edit” and then click to select the room you want to edit the name of.
• Fill in the new name of the room, or choose from the default names and confirm each choice by pressing „Confirm“.
• Finally, confirm the changes by clicking „Save“.

Additional settings within map settings

Restricted areas and virtual walls

• On the main screen, click on „Room Edit“.
• In this menu you can set A) restricted zones and B) virtual walls.

A) Prohibited Zones (Zone)
It is possible to set 2 types of prohibited zones:

• „Mop forbid area“ – the vacuum cleaner will not mop in the given zone.
• „Mop and sweep“ – complete ban on the movement of the vacuum cleaner in the given zone.

To add a prohibited zone:

• Click on the appropriate type of prohibited zone in the menu. The restricted zone can be moved, rotated, named and resized on the map with your finger.
• If you want to remove an inserted prohibited zone, click directly on it with a finger and then click on „x“.
• Finally, save the created zones by clicking on „Save“.

B) Virtual wall (Wall)

• Switch over setting to „Wall“.
• After that, click on „Add wall“
• You can insert a virtual wall in the map move and change its size and direction with your finger.
• If you want to remove a virtual wall, click directly on it with a finger and then click on „x“.
• Finally, save the created walls by clicking „Save“.

REMARKS:

• Having finished all necessary settings, save the map.
• 7 forbidden zones of each species and 10 virtual walls can be inserted into the map.

AUTOMATIC CLEANING

• Click „Auto“ on the main screen to start cleaning.
• The vacuum cleaner systematically scans all rooms in the map where it is granted access and cleans them according to the selected settings. It then returns to the charging station.

NOTES:

• It is one of the most usable cleaning modes when the vacuum cleaner cleans up the whole available area.
• Automatic cleaning is also being used for the primary creation of a map.
• If the battery runs out during cleaning, the robot will continue where it left off after charging.

ROOM CLEAN-UP

• To start cleaning, click on „Room“ on the main screen.
• Then click on one or more rooms you want to clean. The selected rooms will be colored.
• Then click the „Go Here “ button to start cleaning.
• After cleaning, the vacuum cleaner automatically returns to the charging station.

AREA CLEANING

• Click „Zone“ on the main screen to start cleaning.
• On the right side of the screen, 2 buttons have been made available – „x 1“, which can be used to select how many times the robot should vacuum a given zone, and „+ Sweep area“, which can be used to insert individual zones into the map.
• The zone can be moved and resized on the map with your finger.
• If you want to remove a zone, click directly on it with a finger and then click on „x“.
• Then click on the „Go Here “ button to start cleaning.
• After cleaning, the vacuum cleaner automatically returns to the charging station.

NOTES:

• You can set up to 8 different zones for zone cleaning.
• The vacuum cleaner will clean all the zones created during zone cleaning.

LOCAL CLEANING

• Click „Local“ on the main screen to start cleaning.
• Click on a place in the map with a finger, where you want to perform local cleaning. The point around which local cleaning is to be performed will be shown in the map.
• Then click on the „Go Here “ button to start cleaning.
• After cleaning, the vacuum cleaner automatically returns to the charging station.

NOTES:
Within local cleaning, the vacuum cleaner cleans a square around the set point with sizes of 1 x 1 m.

CLEANING AND MOPPING PARAMETERS

• On the main screen, click to open the „Setting … “ menu (bottom right corner).
• Several setting options will appear for cleaning:
  1. Water quantity during mopping with the option to turn mopping off.
  2. Suction power – setting the suction power during vacuuming.
  3. Dynamic boost – The switch can be used to activate ( ) or deactivate ( ) the increase in suction power when the robot detects a carpet.

REMARKS:
To use the mopping function, the mopping attachment must be installed in the vacuum cleaner according to the instructions for use.

MOPPING

• If you want to mop with the robotic vacuum cleaner, click on „Setting  … “ on the main screen.
• Click „Mopping“ to activate.

Notes
If the function is active, the mopping function will start, including the MOP LIFT function when the carpet is detected.

PLANNING OF CLEANING

• Go to settings „ “.
• Click on „Scheduled cleaning“.
• Click on „Add to“.
• Set the time at the top.
• In the „Repeat“ menu, you set the days when you want to repeat the cleaning.
• In the „Suck“ menu, you can set the suction power.
• In the „Water Level“ menu, you set the mopping intensity.
• In the „Cleaning position“ menu, choose whether you want to use AUTO cleaning or cleaning of specific rooms.
• Save the settings by clicking „Save“ in the top-right corner.
• Individual cleanings can be activated ( ) or deactivated ( ).
• To make adjustments to any of the of scheduled cleaning, briefly click on the schedule with your finger.
• To add another plan, click on „Add to“.
• If you want to delete a scheduled cleaning, click on the relevant schedule with your finger and at the same time reveal the „Delete“ option by sliding your finger to the left (iOS), or clicking and holding on the item (Android).
• Click on „Delete“ to delete the schedule.

NOTES:

• If you are using multiple maps (e.g. a multi-story household), always make sure to activate only the scheduled cleanings that belong to the map you are currently using.

• You can set up to 8 scheduled cleanings.

HISTORY OF CLEANINGS

• Go to settings „ … “.
• Click on „Cleaning history“.
• By this, you will obtain a simple review of the performed cleanings.
• Click on a particular cleaning in the list of cleanings in the history to see detailed information on the corresponding cleaning.
• Click on „delete“ in the top right corner to see a selection of individual cleanups.
• You can mark the ones you want to delete. You can then delete the selected cleanings by clicking on „delete“ in the lower right corner.

LANGUAGE AND VOLUME

• Go to settings „ … “.
• Click on „Sounds and volume settings“.
• Now you may set sound volume and language of the audio warnings or may fully switch-off them.

DO NOT DISTURB MODE

• Go to settings „ … “.
• Click on „Switch disturb“.
• You can now set a time range when the voice alerts will be silenced and the robot will not continue cleaning if it cannot finish cleaning due to a low battery.
• To activate this mode, use a switch in the right upper corner.

REMOTE CONTROL

• Go to settings „ … “.
• Click on „Manual control“.
• Now you may control the vacuum cleaner similarly as with a standard remote control panel.
• Click „Exit“ to exit the mode.

MONITORING OF SERVICE LIFE OF COMPONENTS

• Go to settings „ … “.
• Click on „Consumables management“.
• You may easily obtain information on the service life of particular components of the vacuum cleaner (HEPA filter, side brushes, main brush).
• After the replacement of one of the components, it is necessary to reset it to start the deduction of percent from 100%.
• To do it, click on the corresponding component first.
• Then, click on „Confirm“ to confirm the reset.

REMARKS:

• The lifetime of each component is counted down and is given in % and hours/minutes (how much lifetime is left).
• After the lapse of the service life of a component, we recommend that you replace this component to keep in the best way efficiency of suction and to prevent the vacuum cleaner from possible damage.

FIND THE VACUUM CLEANER FUNCTION

• Go to settings „ … “.
• Click on „Find the robot“.
• Then click on „Confirm“.
• After that, the vacuum cleaner will warn you acoustically to specify its position.

REMARKS:
This function can be used, especially, if the vacuum cleaner gets jammed in whatever part of the house (for example, under furniture).

SETTING OF SHARING

• Click on the pencil symbol in the right upper corner of the main screen.
• Select „Share Device“ in the menu.
• Click on „Add“.
• After that, choose a country and enter the e-mail of the account with which you want to share the vacuum cleaner.
• Click on „Done“ to exit.

REMARKS:

• Users, with which you share your vacuum cleaner, may also control it but have partially limited possibilities.
• A user, to whom you want to set sharing, has to create his/her own account in the ETA SMART application.

FIRMWARE UPDATE

The vacuum cleaner has software in its inner memory named Firmware. If a newer version has been issued, it is necessary to update it.

• On the main screen, click the pencil symbol in the top right corner.
• Select „Device Update“.

If a new version is available, confirm the update. Having finished updating, place the vacuum cleaner into the charging station. The vacuum cleaner has to be connected to a Wi-Fi network with an available Internet connection.

• If you require to check automatically new available versions, you may switch on the „Automatic Updates“ option.

TROUBLESHOOTING

For troubleshooting, visit the advisory page www.etasince1943.com/robot.

References

• Unterstützung für Roboterstaubsauger | eta.de
• Obsługa robotów odkurzających | eta-polska.pl
• Technická podpora robotických vysavačů | ETA - tady je doma
• Technická podpora robotických vysavačů | ETA - tady je doma
• Robotporszívók műszaki támogatása – ETA HUNGARY
• Robot vacuum cleaner support – ETA since 1943
• Robot vacuum cleaner support – ETA since 1943

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