Pioneer XPRS Series Active Subwoofer Instruction Manual
- June 4, 2024
- Pioneer
Table of Contents
Pioneer XPRS Series Active Subwoofer Instruction Manual
Introduction
How to Read This Document
Thank you for purchasing a this product product. To ensure you can maximize
the functions of this device and use them effectively, please read this
Operating Instructions and Important Safety Precautions thoroughly for correct
use. Please be sure to read in particular the Important Safety Precautions,
and keep the Operating Instructions and Important Safety Precautions together
with the Warranty.
For more information on installation, please read the Installation Manual.
http://pioneerproaudio.com
Main Features
2 400-W high output and high sound quality are achieved by mounting a D-class
amplifier module of the professional amplifier leading company Powersoft in a
wooden cabinet featuring outstanding acoustic characteristics.
The XPRS can be used not only as a stationary sound system in a stationary
facility but also as sound equipment for events as it can be easily
transported and set up quickly.
-
High sound quality design of wooden cabinet structure featuring outstanding acoustic characteristics
A wooden cabinet is employed to provide superior sound quality in all models.
The cabinet made of highly rigid materials features outstanding acoustic characteristics and reproduces clear sound quality ranging from a minute sound to a powerful sound. -
Equipped with a high-efficiency and high-power class-D amplifier module
The XPRS is equipped with a D-class amplifier module realized by the technology of Powersoft and achieves a 2 400-W (at peak) high output comparable with that of a large power amplifier. A very high power efficiency can reduce the energy required to get the same output power. -
Advanced protective functions preventing field problems
A variety of functions such as status monitoring and limiter functions reliably protect the driver, amplifier, and power supply by using advanced DSP control. Protective circuits designed to meet the reliability requirements for professional use prevent problems in the field. -
A variety of I/O terminals enabling flexible system connections
A mixing function is available which mixes multiple input sources and outputs them. In addition, a through output terminal is available to make it easy to connect with full-range speakers and multiple subwoofers. -
Four EQ modes enabling a quick system setup (full-range models)
Four EQ modes of FLAT, BASS+, SPEECH, and WEDGE are available which enable selection of the optimum acoustic characteristic to suit the application by just selecting a switch. -
Multi-angle pole socket enabling installation of a pole at two angles (full-range models)
Two angles of 0 and 7 can be selected to suit the size of the venue when installing the speakers using a pole.
Confirm All Accessories
- Power cords
- Installation and Operation Manual (this document)
- Important Safety Precautions
The contents of the warranty for the United States and Canada are provided on the last pages of the instructions in English and French.
Names and Functions of Parts
Front Panel Facilities
-
Tweeter
1-inch throat 1.75-inch diaphragm compression driver -
Rotatable horn (XPRS12, XPRS15)
This is a constant directivity horn that can be rotated.- Factory default directivity: 90 degrees horizontally and 60 degrees vertically
- Directivity when turned 90 degrees: 60 degrees horizontally and 90 degrees vertically.
-
Horn (XPRS10)
This is a constant directivity horn with directivity of 90 degrees horizontally and 60 degrees vertically.
-
Horn rotation is not possible for XPRS10. 4. Woofer 5. FRONT LED indicator
This is a white LED indicator. Lighting is in accordance with the
FRONT LED setting on the rear panel.
For details on the settings, see the explanation of the rear panel.-
2way full-range model XPRS10, XPRS12, XPRS15
-
Subwoofer model XPRS115S
-
Subwoofer model XPRS215S
-
Rear Panel Facilities (Full-Range Models)
-
POWER switch
Turns this speaker’s power on and off. -
AC IN
Connect the power cord to AC IN and then to the power outlet. -
Fuse holder
-
Power indicator
Lights in blue when the power is turned on. -
MASTER LEVEL
Adjusts the output level. -
EQ MODE SELECT
Switches to four EQ modes (FLAT, BASS+, SPEECH, and WEDGE). For details, see “EQ MODE Settings” on page 6. -
INPUT LEVEL knob
Adjusts the input signal level. -
GAIN knob (for MIC/LINE1 only)
Select the gain according to the output signal level of the device to be connected. The selected gain is added to the signal input to this unit.- To input the signal of a line output device to this speaker, select [0 dB] or [12 dB].
- To input a low-level output signal such as that of a microphone to this unit, select [24 dB] or [36 dB].
-
SIGNAL indicator
A green indicator lights when an input signal is detected. -
MIC/LINE1 and LINE2 INPUT
Both the XLR connector (balanced) and 1/4” TRS (balanced type PHONO) are supported. The XLR connector consists of 1 “ground,” 2 “hot,” and 3 “cold.” -
LINK
This is the XLR output connector (balanced). A signal input to XLR INPUT will be output directly. (A signal input to AUX IN of LINE2 will not be output.) -
LIMIT indicator
Lights in red when the built-in limiter is activated or when the input level is too high and the sound is distorted. When that happens, lower the output level of the connected device or lower the input level or master level of this unit. -
EXT SUB MODE
Select [ ]for normal use.
Select [ ] when using a subwoofer. -
FRONT LED
Selects the display setting of the FRONT LED indicator (white).
[POWER] Lights when the power is turned on.
[LIMIT] Lights when the limiter is activated.
[OFF] The FRONT LED does not light. -
AUX IN
These are the RCA input connectors (unbalanced).
A stereo signal input to AUX IN is mixed to a monaural signal (not output from the LINK connector). -
MIX OUT
This is the XLR output connector (balanced). Mixes the signal input to MIC/LINE1 and Line2 and then outputs it.
A signal adjusted in MIC GAIN and INPUT LEVEL is output.
CAUTION
When the FRONT LED setting is set to [OFF] and [LIMIT], the speaker may appear
the same as when the power plug is disconnected from the power outlet
depending on the specification of the product, but the power is not shut off.
If you wish to shut off the power to the woofer completely, you must
disconnect the power plug from the power outlet. Install the speaker near a
power outlet so the power plug can easily be accessed. Leaving the power plug
inserted in a power outlet for a long period of time may cause fire.
Rear Panel Facilities (Subwoofer Model)
-
POWER switch
Turns this speaker’s power on and off. -
AC IN
Connect the power cord to AC IN and then to the power outlet. -
Fuse holder
-
Power indicator
Lights in blue when the power is turned on. -
MASTER LEVEL
Adjusts the output level. -
CROSS OVER
Selects the cut-off frequency of the low pass filter for the subwoofer from 80 Hz, 100 Hz, 120 Hz, and 150 Hz. 100 Hz is recommended when using the subwoofer with the XPRS Series full-range speakers. -
SIGNAL indicator
A green indicator lights when an input signal is detected. -
LINE1 and LINE2 INPUT
Both the XLR connector (balanced) and 1/4” TRS (balanced type PHONO) are supported. The XLR connector consists of 1 “ground,” 2 “hot,” and 3 “cold.” -
LINK
This is the XLR output connector (balanced). A signal input to XLR INPUT will be output directly. -
LIMIT indicator
Lights in red when the built-in limiter is activated or when the input level is too high and the sound is distorted. When that happens, lower the output level of the connected device or lower the input level or master level of this unit. -
PHASE
Switches the polarity for the subwoofer. Select the one that improves the playback of low frequencies when using the subwoofer with other speakers. -
FRONT LED
Selects the display setting of the FRONT LED indicator (white).
[POWER] Lights when the power is turned on.
[LIMIT] Lights when the limiter is activated.
[OFF] The FRONT LED does not light.
CAUTION
When the FRONT LED setting is set to [OFF] and [LIMIT], the speaker may appear
the same as when the power plug is disconnected from the power outlet
depending on the specification of the product, but the power is not shut off.
If you wish to shut off the power to the woofer completely, you must
disconnect the power plug from the power outlet. Install the speaker near a
power outlet so the power plug can easily be accessed. Leaving the power plug
inserted in a power outlet for a long period of time may cause fire.
Installation and Connections
How to Install
The playback sound of the speaker is subtly influenced by the conditions of
the listening room. Carefully consider the installation location before
installing the speaker so that it can be used in the best conditions.
AlphaTheta Corporation will not be liable for any damages arising from the use
of the speaker (including but not limited to loss of business opportunities),
regardless of the installation method.
Use the handles on the top or the sides of the speaker when moving and
installing the speaker.
CAUTION
- When standing or laying the XPRS115S, XPRS215S, take care that the casters do not slip and cause an injury.
- To promote proper cooling, please assure that sufficient space is preserved between the speakers and nearby walls or other components (minimum 30 cm or more above, behind, and to right and left sides of each speaker). Leaving insufficient space between the speaker and walls or other components may lead to rising interior temperatures, leading to malfunction or damage.
Installation Using a Speaker Pole
XPRS12/XPRS15
The full-range models of the XPRS series have a 35-mm-diameter multi-angle
pole socket on the bottom surface and can be installed downward at an angle of
0° or 7° to the floor surface.
The subwoofer model of the XPRS series has an M20 screw-in pole socket on the
top surface and the pole can be secured firmly.
The combinations shown in the following figures are recommended for the XPRS
series. Use with a combination other than those may result in the speakers
toppling over, causing damage or injury. To use a speaker pole, check the
cautions on the right and perform the installation safely.
Multi-angle pole socket
Installation using a speaker pole
Installation Using the Rigging Points on the Speaker
- The full-range models have suspension-mounting rigging points on them. The speaker can be suspended using commercially-available eye bolts. The rigging point has an M10 screw hole (for an eye bolt with a thread length of 30 mm to 50 mm).
- When installing the speaker suspended, ask a qualified technician to perform the work.
- Remove the screws from the rigging points on the speaker and attach eye bolts. Do not use the speaker while the screws are removed. The sound will be adversely affected by air leakage.
- Be sure to use at least three rigging points to suspend the speaker. Furthermore, be sure to also implement an extra safety measure such as using a wire.
- Use brackets, wires, and a wall or ceiling strong enough to bear the weight of the speaker. Ask for commercially-available brackets at the shop where you purchased the speaker.
- Be sure to confirm the safety after installing the speaker and periodically thereafter.
Casters of the subwoofer model
- The subwoofer model comes with casters that allow you to easily move it around.
- To use it as a fixed installation, you can remove the casters.
- When using it with the casters removed, be sure to put back the caster fixing screws.
If you use it with the screws removed, the sound quality will be affected by air leakage.
EQ MODE Settings
Four EQ modes (FLAT, BASS+, SPEECH, and WEDGE) are available for the full- range models. EQ MODE can be selected from four options using the [EQ MODE SELECT] switch. Select the best mode according to your preferences and the usage situation.
FLAT
Reproduces the input sound faithfully. (Factory default setting)
BASS+
This setting increases the presence of low frequencies and reproduces powerful
dance music at a club, etc.
SPEECH
This setting emphasizes the voice frequencies to make it easy to listen to the
voice of a lecturer, etc.
WEDGE
This setting suppresses the excessive boost in the low frequencies that occurs
when the speaker is installed on the floor surface as a floor monitor.
Connections
When making or changing connections, always turn off the power and disconnect
the power cord from its outlet. Also, be sure to read the operating
instructions for the other components to which you are connecting these
speakers.
Do not connect the power cord until all other connections are completed.
Use only the furnished accessory power cord.
Setup example
General Stereo System
System with Only a Microphone Connected
It is recommended to set EQ MODE SELECT to SPEECH.
Note:
To prevent feedback howling
- Use the microphone with it’s directionality out of line with the speaker’s output direction. For example, use the microphone from behind the speaker, or change the direction of the microphone.
- Use the microphone with the GAIN setting and INPUT LEVEL knob set to appropriate positions.
System for Stage Monitor
Setting EQ MODE SELECT to WEDGE is recommended.
System with Subwoofer Connected
When using the speaker with the XPRS series, it is recommended to set EXT SUB MODE of a full-range model to [ ] and set CROSS OVER of the subwoofer model to 100 Hz.
System with XPRS215S Mono Mix Connected
Amplifier connection
Additional Information
Troubleshooting
- If you think you are experiencing a malfunction with this unit, check the following items. Also check other devices connected to the unit. If the problem persists, consult your dealer for service.
- On occasion, the unit may fail to operate properly due to static electricity or other external conditions. In this event, disconnect the power cord and wait for five seconds or more, then reconnect the power cord and check for proper operation.
Symptom
| Items to Check|
Remedy
---|---|---
No power| Is power cord connected properly?| Connect power cord to outlet.
No sound from connected audio devices, or sound is very small.| Has connected
audio device been set properly?| Set device’s ouput selector and sound volume
properly.
Is connection cable connected properly?| Connect cables properly.
Are connectors or plugs dirty?| Clean connectors and plugs before connecting.
Is sound level set properly?| Turn the MASTER LEVEL knob on the rear panel of
the speaker slowly to the right to increase the volume.
Is the power turned ON?| Turn on the POWER switch on the rear panel of the
speaker.
Sound is distorted, or the LIMIT indicator is lit.| Is the GAIN selector set
appropriately?| Check that the GAIN setting on the rear panel is appropriate.
Is the volume set to the correct position?| Turn the MASTER LEVEL or INPUT
LEVEL control on the rear panel counterclockwise to reduce the volume until
the LIMIT indicator turns off.
Is the output signal level of the connected equipment set appropriately?|
Adjust the output level of the connected equipment.
Is the output signal of the connected equipment distorted?| Check the
instruction manual of the connected equipment.
Howling (feedback effect)| Microphone is pointed toward speaker.| Change the
orientation of the microphone.
Are the microphone and speaker too close?| Move the microphone away from the
speaker.
Is the volume set to the correct position?| Turn the MASTER LEVEL or INPUT
LEVEL control counterclockwise to reduce the volume.
Specifications
| XPRS10| XPRS12|
XPRS15
---|---|---|---
Type| Bi-Amplifier 2-Way Active Full Range Speaker
System characteristic
Frequency Response (–10 dB)| 55 Hz to 20 kHz| 50 Hz to 20 kHz| 40 Hz to 20 kHz
Directional characteristic (H x V)| 90° x 60°| 90° x 60° (90 degree rotatable)
Maximum Sound Pressure Level (peak@1 m)*| 134 dB| 135 dB| 136 dB
Crossover Frequency| 2.0 kHz| 2.0 kHz| 2.0 kHz
Amplifier
Amplifier type| Class D
Amplifier output| 1 200 W (LF800 W/HF400 W) peak 2 400 W
Input connectors| XLR/TRS Combo x 2 (balanced) RCA x 2 (unbalanced)
Impedance| 10 kΩ
Output connectors| Through output XLR x 2 (balanced) Mixed output XLR x 1
(balanced)
Indicator| (Front Panel Facilities) FRONT LED
(Rear Panel Facilities) POWER LIMIT SIGNAL x 2
Speaker
Woofer (LF)| 10-inch cone| 12-inch cone| 15-inch cone
Tweeter (HF)| 1-inch throat 1.75-inch diaphragm compression driver
Enclosure| 15 mm birch plywood bass reflex type
Handle| 1 (top)| 2 (on both sides)
Pole socket| 35 mm socket (0°/7° multi-angle)
Rigging point| M10 x 12
Power unit/other
Supported voltages| 100 V (50 Hz/60 Hz) / 110 V to 240 V (50 Hz/60 Hz)
Power consumption| 162 W| 167 W| 175 W
External dimensions W x H x D| 320 mm x 520 mm x 374 mm| 380 mm x 647 mm x 398
mm| 445 mm x 750 mm x 416 mm
Weight| 18.9 kg| 23.1 kg| 29.2 kg
| XPRS115S|
XPRS215S
---|---|---
Type| Active Subwoofer
System characteristic
Frequency Response (–10 dB)| 40 Hz to 160 Hz| 40 Hz to 160 Hz
Maximum Sound Pressure Level (peak@1 m)*| 133 dB (half space)| 135 dB (half
space)
Amplifier
Amplifier type| Class D
Amplifier output| 1 200 W peak 2 400 W| 1 200 W (600 W x 2) peak 2 400 W
Input connectors| XLR/TRS Combo x 2 (balanced)
Impedance| 10 kΩ
Output connectors| Through output XLR x 2 (balanced)
Indicator| (Front Panel Facilities) FRONT LED
(Rear Panel Facilities) POWER LIMIT SIGNAL x 2
Speaker
Woofer (LF)| 15-inch cone| 15-inch cone×2
Enclosure| 15 mm birch plywood bass reflex type| 15 mm birch plywood quasi
band pass type
Handle| 2 (on both sides)| 4 (on both sides)
Pole socket| M20 screw socket
Power unit/other
Supported voltages| 100 V (50 Hz/60 Hz) / 110 V to 240 V (50 Hz/60 Hz)
Power consumption| 240 W| 240 W
External dimensions W x H x D| 480 mm x 476 mm x 633 mm| 743 mm x 524 mm x 811
mm
Weight| 30.6 kg| 55.9 kg
Dimensions
LIMITED WARRANTY
AlphaTheta Music Americas, Inc.
WARRANTY VALID ONLY IN THE U.S.A. AND CANADA
THREE YEARS LIMITED WARRANTY
AlphaTheta Music Americas, Inc. (COMPANY) warrants that Pioneer DJ/Pioneer
branded products distributed by COMPANY in the U.S.A. and Canada that fail to
function properly under normal use and conditions due to a manufacturing
defect when installed and operated according to the owner’s manual enclosed
with the unit, and any officially published guidelines such as technical
specifications or service communications, will be repaired or replaced with a
unit of comparable value, at the option of COMPANY, without charge to you for
parts or actual repair work. Parts supplied under this warranty may be new or
rebuilt at the option of COMPANY.
THIS WARRANTY IS VALID ONLY IN THE COUNTRY OF PURCHASE. THIS LIMITED WARRANTY
APPLIES TO THE ORIGINAL OR ANY SUBSEQUENT OWNER OF THIS PIONEER DJ PRODUCT
DURING THE WARRANTY PERIOD PROVIDED THE PRODUCT WAS PURCHASED FROM AN
AUTHORIZED COMPANY DISTRIBUTOR/DEALER IN THE U.S.A. OR CANADA. YOU WILL BE
REQUIRED TO PROVIDE A SALES RECEIPT OR OTHER VALID PROOF OF PURCHASE
SHOWINGTHE DATE OF ORIGINAL PURCHASE OR, IF RENTED, YOUR RENTAL CONTRACT
SHOWING THE PLACE AND DATE OF FIRST RENTAL. IN THE EVENT SERVICE IS
REQUIRED,THE PRODUCT MUST BE DELIVERED WITHIN THE WARRANTY PERIOD,
TRANSPORTATION PREPAID, ONLY FROM WITHIN THE U.S.A. OR CANADA, AS APPLICABLE.
AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVAL AND
INSTALLATION OF THE PRODUCT. COMPANY WILL PAY TO RETURN THE REPAIRED OR
REPLACEMENT PRODUCT TO YOU WITHIN THE U.S.A. OR CANADA, AS APPLICABLE.
PRODUCT WARRANTY PERIOD
Audio and Video:
Parts: Labor
Audio and Video: 3 Years 3 Years
WHAT IS NOT COVERED
IF THIS PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DISTRIBUTOR, THERE ARE NO
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
AND THIS PRODUCT IS SOLD STRICTLY “AS IS” AND “WITH ALL FAULTS”. COMPANY SHALL
NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES, INCLUDING
WITHOUT LIMITATION LOSS OF USE, LOSS OF PROFITS OR LOSS OF WAGES, TO THE
GREATEST EXTENT ALLOWED BY APPLICABLE LAW.
THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN SUBJECTED TO POWER IN
EXCESS OF ITS PUBLISHED POWER RATING.
THIS WARRANTY DOES NOT COVER THE CABINET OR ANY APPEARANCE ITEM, USER ATTACHED
ANTENNA, ANY DAMAGE TO RECORDS OR RECORDING TAPES OR DISCS, ANY DAMAGE TO THE
PRODUCT RESULTING FROM ALTERATIONS, MODIFICATIONS NOT AUTHORIZED IN WRITING BY
COMPANY, ACCIDENT, MISUSE OR ABUSE, DAMAGE DUE TO LIGHTNING OR TO POWER
SURGES, SUBSEQUENT DAMAGE FROM LEAKING, DAMAGE FROM INOPERATIVE BATTERIES,OR
THE USE OF BATTERIES NOT CONFORMING TO THOSE SPECIFIED INTHE OWNER’S MANUAL.
THIS WARRANTY DOES NOT COVER THE COST OF PARTS OR LABOR WHICH WOULD BE
OTHERWISE PROVIDED WITHOUT CHARGE UNDER THIS WARRANTY OBTAINED FROM ANY SOURCE
OTHER THAN A COMPANY AUTHORIZED SERVICE COMPANY OR OTHER DESIGNATED LOCATION.
THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGE CAUSED BYTHE USE OF
UNAUTHORIZED PARTS OR LABOR OR FROM IMPROPER MAINTENANCE.ALTERED, DEFACED, OR
REMOVED SERIAL NUMBERS VOID THIS ENTIRE WARRANTY THIS WARRANTY DOES NOT COVER
DAMAGE CAUSED BY TAMPERING, ABUSE, OR NEGLECT OF THE PRODUCT, OR BY PARTS NOT
PROVIDED BY COMPANY. COMPANY AND ITS SERVICE AND REPAIR FACILITIES ARE NOT
RESPONSIBLE FOR DAMAGE OR LOSS OF ELECTRONIC INFORMATION OR DATA STORED ON ANY
RETURNED PRODUCT. NO OTHER WARRANTIES COMPANY LIMITS ITS OBLIGATIONS UNDER ANY
IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO
EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLY AFTER THE WARRANTY
PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY
TOYOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER
RIGHTS WHICH MAY VARY FROM STATE TO STATE. NO DEALER, DISTRIBUTOR, OR EMPLOYEE
OF COMPANY IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR MODIFICATION
OF THIS WARRANTY.
If any term of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
TO OBTAIN SERVICE
COMPANY has appointed a number of Authorized Service Companies throughout the
U.S.A. and Canada should your product require service. To receive warranty
service you need to present your sales receipt or, if rented, your rental
contract showing place and date of original owner’s transaction. If shipping
the unit you will need to package it carefully and send it, transportation
prepaid by a traceable, insured method, to an Authorized Service Company.
Package the product using adequate padding material to prevent damage in
transit. The original container is ideal for this purpose. Include your name,
address and telephone number where you can be reached during business hours.
On all complaints and concerns in the U.S.A. and Canada call Customer Support at 1-844-784-0000.
For hook-up and operation of your unit or to locate an
Authorized Service Company, please call or visit:
AlphaTheta Music Americas, Inc.
1-844-784-0000
pioneerdj.com
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a
dispute arise between you and COMPANY, COMPANY makes available its Complaint
Resolution Program to resolve the dispute. The Complaint Resolution Program is
available to you without charge. You are required to use the Complaint
Resolution Program before you exercise any rights under, or seek any remedies,
created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission
Improvement Act, 15 U.S.C. 2301 et seq.
To use the Complaint Resolution Program call
1-844-784-0000 and explain to the
customer service representative the problem you are experiencing, steps you
have taken to have the product repaired during the warranty period and the
name of the authorized Distributor/ Dealer from whom the Pioneer DJ/Pioneer
branded product was purchased. After the complaint has been explained to the
representative, a resolution number will be issued. Within 40 days of
receiving your complaint, COMPANY will investigate the dispute and will
either: (1) respond to your complaint in writing informing you what action
COMPANY will take, and in what time period, to resolve the dispute; or (2)
respond to your complaint in writing informing you why it will not take any
action.
RECORD THE PLACE AND DATE OF PURCHASE FOR FUTURE REFERENCE
Model No. ____ Serial No.
_____ Purchase Date __
Purchased From __
Support
AlphaTheta Corporation
6F, Yokohama i-Mark Place, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa
220-0012 JAPAN
AlphaThetaMttai
220-0012 al IICEPEAMEZIsto:LisiBt.N4T IE145-‘4 4A3577-fv-,71.-fz6rg
Kopnopagma AnbcpaTem 6F, l!loxorama i-Mark Place, 4-4-5 MmHarommpaci, Hvcw-Ky,
cloxorama, KaHaraBa 220-0012 F1110H149
AlphaTheta EMEA Limited
Artemis Building, Odyssey Business Park, West End Road, South Ruislip,
Middlesex, HA4 60E, U.K. TEL: +44-203-7617-220
AlphaTheta Music Americas, Inc
2050 W. 190th Street, Suite 109, Torrance, CA 90504, U.S.A. TEL: +1
(424)488-0480
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