assurance wireless Coolpad Smart Phone User Guide

assurance wireless Coolpad Smart Phone

Guide featuring

•  How to Activate Your Service
•  Phone Basics
•  Additional Services

Your Phone Layout

Coverage not available everywhere. 3G and 4G data availability is based on plan. Visit coverage.assurancewireless.com/map.html for details.
Note:
Your Phone Ready and Activate Your Service instructions are for customers who received their phone in the mail. If your phone is already activated, you may skip these steps.

Get Your Phone Ready

Insert the Battery

1.  Find the notch on the back cover. Using your fi ngernail, lift up gently to open the back cover.
2. Insert the battery, contacts end fi rst, and gently press the battery into place.
3. Replace the back cover, making sure all tabs are secured and there are no gaps.

Note: Some phones may already have the battery installed.

Charge the Battery

1. Plug the micro-USB connector into your phone’s charger/accessory jack.
2.  Plug the charging head into an electrical outlet.

Note : You should fully charge the battery as soon as possible. Fully charging the battery may take up to three hours.

You Can Always Recover Your Account PIN if You Forget It

1.  Dial 611 from your new phone, listen for your mobile number and write it down.
2. Call 1-855-336-8346 and follow the recorded directions to get your PIN. You’ll need your new phone number, last 4 digits of your Social Security number and your date of birth. Write down your PIN and keep it in a safe place.

Activate Your Service

Before using your phone, you must activate your service. Wi-Fi will not be available until you activate your service.

1. Press and hold the Power Button to turn your phone on.

2. Allow hands-free activation to connect the phone to our network and then allow the phone to check for any updates. Activation may take 5-10 minutes.

3. The Phone may power off

4. After the phone turns back on, the device may ask you to complete a few setup screens to customize your phone. You may need to skip the setup screens and complete step 3 fi rst.

5. Follow the on-screen activation instructions.
   Note : If this is a replacement phone or upgrade, you can skip these steps and go to Activate an Upgrade or Replacement Phone for instructions on how to swap your service to the new handset.

6. If you’re prompted to enter a PIN, it can be found at the top of your Approval Letter.

Complete your Setup Screens

1.  Once your service has been activated, swipe up on Home Press Gmail or Play Store to run Setup.
2.  Follow the prompts to complete the setup screens.

Activate a Replacement Phone

If you lose your phone, or if it is stolen, let us know right away, and we’ll suspend service. We can help you get a replacement phone. We usually can have it to you in just a few days. Follow these directions to swap your service and begin using your new phone:

1.  Go to assurancewireless.com and select the Account Login tab.
2. Log in to your account using your Assurance Wireless phone number and Account PIN.
3.  From the Account overview screen on the My Account page, select Swap Phones from the choices listed under “I Want To…”
4. Follow the on-screen instructions to enter and verify your ESN/MEID number (this number is found under the battery after removing the cover).
5.  Select a new price plan if you are upgrading or replacing your feature phone with an Android phone.

We will transfer your phone number and account balance to this phone. Your phone should work after activating the device and allowing it to also activate your phone by calling 1-888-321-5880

Your Home Screen

• Press Home other screen. to return to the main home screen from any
•  To view extended screens, swipe the screen left or right.
•  To view notifi cations, drag the status bar down. Press a notifi cation to open it.
•  If an app is on your home screen, just press it to open it.
•  If an app is not available from your home screen, swipe up Home on twice and then press the app icon.

Your Phone Layout

Phone Calls

• Press Home Phone to open the Phone app.
• Press to display the phone keypad.
• Enter the number you want to call and then press

Voicemail

1. Press Home Phone .
2.  Touch and hold the 1 key.
3.  Follow the voice prompts to create your password and record your name and greeting.

Contacts
Swipe up on Home your contacts. twice and press Contacts to manage

Text Messaging
Press Home Messaging to access your messages.

Settings
Swipe up on Home twice and press Settings to configure features and settings.
Note : Icons may vary according to phone model.

Popular Applications

Email

1. Swipe up on Home twice and press Gmail
2. Follow the prompts to enter your account information.

Internet Browser
Press Home Chrome to access websites on the go.

Camera
Press Home Camera to take pictures and record videos.

Mobile Hotspot
Swipe up on Home twice and press Settings >  Network & internet Hotspot & tethering to enable your phone’s hotspot feature.

Find Your Phone Number

1. Swipe up on Home twice and press Settings
2. Press System Advanced > About Phone
3. Find your number under “Phone number.”

Note: Icons may vary according to phone model.

Additional Services

Take advantage of these services by adding money to your account:

•  Purchase additional Voice minutes and Monthly Data Packs
•  411 service at $1.75 per call + standard airtime charges
•  International calling at great rates to over 200 countries
•  Ringtones, games, graphics
•  And so much more

How to Purchase Additional Services
To pay for additional services you will need to add funds to your account using a credit or debit card. You can also visit a local Family Dollar, Dollar General or Speedway to purchase a Top-Up PIN. Once you’ve added money to your account, you can purchase additional services by logging into My Account from your phone or assurancewireless.com.

Need Some Help?
Visit assurancewireless.com and log in to your account. There you can fi nd answers to FAQs, check your account, change your settings, add money to your account and much more. You can also call 1-888-321-5880 during regular business hours to speak to a Customer Care Representative. Follow us on Facebook and Twitter for the latest information on Lifeline service from Assurance Wireless plus videos on how to use your phone.

Keep Your Service Active

As Long As You Remain Eligible

• You MUST make a call, send a text or go online from your Assurance Wireless phone-Coolpad o at least once every 30 days or you will lose your FREE Lifeline service and have to reapply. Sorry, going online using Wi-Fi doesn’t count as activity.
• Once a year you must certify that you still qualify for federal Lifeline Assistance. It only takes a few minutes, and we will let you know when it’s time for you to certify.

Assurance Wireless is a federal Lifeline Assistance program. Lifeline is a government assistance program supported by the federal Universal Service Fund. Enrollment is available to individuals who qualify based on federal or state- specifi c eligibility criteria. You may qualify if you are on certain public assistance programs, like Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income. You must provide proof of program participation or proof of income. The Lifeline Assistance program is available for only one wireless or wireline account per household and is nontransferable. ©2021 Assurance Wireless USA, L.P. All rights reserved.

WARNING : Reproductive Harm – www.p65warnings.ca.gov

References

• p65warnings.ca.gov

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