DECATHLON E-GRVL AF X35 Electrically Assisted Bike User Manual

June 15, 2024
DECATHLON

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DECATHLON E-GRVL AF X35 Electrically Assisted Bike

Product Information

Specifications

  • Model: E-GRVL AF X35
  • Languages: EN, FR, ES, DE, IT, NL, PT, PL, HU, RO, SK, CS, SV, HR, SL, TR, LT, SR, LV, EL, BG, KK, RU, UK
  • Last Update: 12/05/2023

Product Description

  • The E-GRVL AF X35 is an electrically-assisted bike designed to provide enhanced riding experience. This user manual focuses on the electrical characteristics of the bicycle. For general usage instructions, please refer to the user manuals common to all our bicycles available on our DECATHLON website or in our DECATHLON stores.

How to Get the Most from Your PAB
Follow these guidelines to optimize your power-assisted bike performance:

Tire Pressure

  • * The recommended tire pressure is between 2.5 and 3.5 bar.
    • Under-inflated tires are more prone to punctures.
  • Battery Maintenance

    • Ensure the battery is fully charged at least once every 3 months.
    • Cold weather can reduce battery autonomy.
    • Overloading the bicycle will decrease battery autonomy.
    • Battery autonomy will drop when cycling uphill.
    • When the battery charge is below 15%, the power of the assistance will decrease.
    • It is advisable to reduce the power assistance mode when the battery charge is low.
  • Brake Break-in Period

    • Disc brakes require a break-in period. The braking force will gradually increase as the break-in progresses. Take this into account when using the brakes during this period.
  • Battery and Charger
    Here is some important information regarding the battery and charger:

  • Battery and Charger Properties
    The battery and charger have specific properties that you should be aware of. Refer to the user manual for detailed information on these properties.

  • Battery Charging Level
    Monitor the battery charging level to ensure optimal performance. Follow the instructions in the user manual for proper charging procedures.

  • Battery and Charger Precaution
    Take necessary precautions while handling the battery and charger. Refer to the user manual for safety guidelines and instructions.

  • Motor and Command Button
    The electric assistance of the E-GRVL AF X35 is controlled by the command button or E shifters placed on the handlebar. Information about the assistance mode is indicated by a specific color code.

  • Turn On & Turn Off the Bike
    To turn on the bike, follow the instructions provided in the user manual. To turn off the bike, follow the instructions provided in the user manual.

FAQ (Frequently Asked Questions)

  1. Q: Where can I find the general usage instructions for the E-GRVL AF X35?
    A: General usage instructions for the E-GRVL AF X35 can be found in the user manuals common to all our bicycles available on our DECATHLON website or in our DECATHLON stores.

  2. Q: How often should I fully charge the battery?
    A: The battery should be fully charged at least once every 3 months to maintain optimal performance.

  3. Q: What should I do if the battery autonomy drops?
    A: If the battery autonomy drops, try reducing the power assistance mode and ensure the tire pressure is within the recommended range.

Dear Customers,

  • Thank you for purchasing a DECATHLON electrically-assisted bike.

  • We invite you to read the instruction manual to get the most out of your E-GRVL AF X35 bike.

  • Never forget that an electrically-assisted bike is not a moped. It needs your help to go further, faster and longer.

  • We suggest that you learn how to use your electrically-assisted bike in an open area in order to get used to the feel of the motor kicking in and thus ensure optimum control of your bicycle.

  • An electrically-assisted bike is heavier than a conventional bike (unloaded weight of the E-GRVL

  • AF X35 is 14,3 kg for the extra small version, 14,4 kg for the small version, 14,5 kg for the medium version, 14,7 kg for the large version and 14,9 kg for the extra large version and 15 for the extra extra large version).

  • Without power assistance, pedalling can be more difficult. You must always make sure you are capable of riding the entire journey without assistance, in case your battery runs flat.

  • https://support.decathlon.fr/languages

  • Here is what you need to do to get the most out of your power-assisted bike. Important, this instruction manual only applies to the electrical characteristics of your bicycle.

  • You should refer to the user manuals common to all our bicycles that accompany this document and are also available on our DECATHLON website or on request in our DECATHLON stores

How to get the most from your PAB

DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE-
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  1. The bike will operate better and more efficiently with tyres inflated between 2.5 and 3.5 bar
  2. Under-inflated tyres are more prone to puncturesDECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 3
  3. The battery must be fully charged at least once every 3 months
  4. cold weather reduces battery autonomy 0DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 4
  5. Overloading the bicycle will reduce the battery autonomy
  6. Battery autonomy will drop when cycling uphill
  7. When the battery is lower than 15%, the power of the assistance will decrease
  8. Disc brakes require a break-in period. Braking force will gradually increase as break-in progresses. Be sure to account for these increases when using the brakes during this break in period.
  9. It is advisable to reduce the power assistance mode when the battery charge is low

PRODUCT DESCRIPTION

Electrically-assisted bike technical features

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  • A Battery
  • B Motor hub
  • C Command button
  • D BC900 BIKE COMPUTER
  • E Charging port
  • F E-Shifter
  • G Front light
  • H Rear light

General operation of the electrical assistance

  • The power assisted bike can be used with or without assistance by pressing the Command button «C» and altering the modes 0-1-2-3. The selectable 0-1-2-3 assistance modes selectable on the «C» Command button allows you to choose a power assist level in addition to the effort provided. Power assistance will only work if you are pedalling, with a selected mode other than 0. Assistance cuts off when the speed is above 25km/h. In case of intensive use and in exceptional climatic conditions, assistance may be cut off to safeguard the whole system.
  • The hub motor «B» will provide more and less power depending on the selected assistance mode and the pedaling cadence .

Power assistance does not kick in in the following situations:

  • The riding speed is above 25km/h
  • You’re not pedaling
  • Remaining charge of the battery A
  • «0» is the power assistance mode selected
  • When the control button is switched off
  • The A-weighted emission sound pressure level at the driver ears is less than 70 dB (A).

MOTOR

  • Motor «B» of your power-assisted bike is a brushless-type motor with mechanical reduction, it allows you to have a high torque even at low speed. Thanks to an internal freewheel, you can ride without assistance (turned off or >25km/h) without any additional drag. So motor noise in use does not exceed 55db. The nominal power of the motor is limited to 250W maximum.

COMMAND BUTTON

  • Electric assistance is controlled by the command button or by the E shifters placed on the handlebar. Information is reported by a specific color code.

Turn on & turn off the bike

  • TURN ON THE BIKE
  • TURN OFF THE BIKE DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 9

By default the button shows the battery charging level.

Battery charging level

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To know in which assist mode you ride, press once the button.
To change the assistance level with the command button, press the button twice. You can only change up the assistance: MODE 0 > MODE 1 > MODE 2 > MODE 3 > MODE 0

Assistance level

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11 DECATHLON -GRVL -X35-Electrically-
Assisted-Bike-IMAGE- 12

You can also change the assistance level by pressing on the E shifters placed on the handlebar.

E-SHIFTERS

  • Your bike is equipped with E -shifters, placed on the left and right sides of the handlebar. The E-shifters can allow many actions.DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 13
  • You can change the assistance level with the E shifters. SHORT PRESS LEFT (less than 1 second)
    • Decrease the current assistance in 1 level
    • Vibration during the operation
  • SHORT PRESS RIGHT (less than 1 second)
    • Increase the current assistance in 1 level
    • Vibration during the operation
  • You can switch on or off the lights. LONG PRESS RIGHT (for 3 seconds)

BLUETOOTH AND NOTIFICATIONS

  • Your bike is equipped with a Bluetooth® system. You can pair and use your smartphone to have more possibilities and receive phone notification warning. Please check the Q&A support web site (https://support.decathlon.fr/languages) for more information.
  • If there is a system error, the button will shine in purple (fixed or blinking light). Please refer to the ERROR CODE page on the user manual to know more about this error
    • Bluetooth® & Notification
    • System error code

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BC900 BIKE COMPUTER

  • The E-GRVL AF X35 comes with our BC900 GPS bike computer This display will show you information about your ride (speed, distance, time, …) and about your e-bike (battery level, battery range, assistance level,…).
  • IMPORTANT! The switch on of the E bike and the switch on of the BC 900 are independent from each other. When you switch on the E bike, it does not switch on the BC 900 automatically. You have to switch on the BC 900 by pressing the right button on the top.
    • TURN ON THE BIKE
    • TURN ON BC 900

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Installation

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First settings

  • IMPORTANT! When you power on your BC900 display for the first time, you will need to go through the first settings and pair the bike computer to your bike system. Please following the next steps Download the “Decathlon Connect” app on your smartphone, open it and follow the instructions on the screen. Switch on the BC900 bike computer, by pressing the power button for 2 seconds When the “connect” screen appears, press once again on the OK button to confirm and launch the connection process with your smartphone.DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 17 DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 18
  • Once these first settings are done, the bike computer will start the pairing process with your e-bike.
  • Please make sure the e-bike is switched on during this process. If the pairing was not successful, the pairing process will be relaunched at every activity start.

Using your BC900 bike computer

  • Start a ride by pressing the OK button.DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 19
  • Pause or stop a ride by pressing the OK button. You can see your GPS trace and the details of your ride on the Decathlon Connect app. Leave your bike computer powered on and next to your smartphone during synchronization

Default screens of BC900 bike computer

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  • BC900 battery level
  • E-bike battery level

Default screens (factory settings). Can be modified or deleted in settings or in the Decathlon Connect application.DECATHLON -GRVL -X35-Electrically-
Assisted-Bike-IMAGE- 21

  • A Current speed
  • B E-Bike mode
  • C E-Bike range
  • D Trip distance
  • E E-bike battery level
  • F Trip distance
  • G Average speed
  • H Trip time
  • I Max speed
  • J Temperature
  • K Positive climb total
  • L Altitude
  • M Current split time

Stop a ride by pressing the OK button.DECATHLON -GRVL -X35-Electrically-
Assisted-Bike-IMAGE- 22

  • You can pair external sensors such as heart rate monitors, cadence sensors or power sensors in the settings menu > sensors.
  •  All ANT+ or Bluetooth® Smart sensors are compatible, independent of the brand of the sensorDECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 23

Customizing your activity screens.

  • You can customize each activity screen (the pages on the cyclometer that you see when riding). For each page, you can choose: the number of fields (values): between 1 and 5 (the size adjusts automatically so if you want bigger numbers, don’t have too many values per page).DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 24

the type of value for each field

  • the number of pages (up to 9 pages)
  • These settings can be adjusted on the cyclometer or even more easily on the Decathlon Connect app.
  • To configure screens using the Decathlon Connect app:
    • Turn on your BC900 bike computer
    • Go to the Settings menu in the Decathlon Connect app, select the BC900, then Configuration.
    • Wait for the verification of the current screen configuration to appear.
    • You can now add or remove screens, choose the number of functions to be displayed on each screen, and choose the information to be displayed in each field.
  • Press Save to send the new configuration to the bike computer (bike computer must be on).
    • Wait for the configuration to take effect

Charging the BC900 bike computer.

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IMPORTANT: the E-bike battery is not charging the BC900 computer.

BATTERY AND CHARGER

Battery and charger properties

  • The battery can be recharged at any time. There’s no need to wait until it’s completely discharged. Recharging the battery after each use is recommended. You should recharge your battery at least every 3 months even if you do not use it.
  • Battery
    • 36 V / 6.8 Ah
    • 244Wh
  • Charger
    • Input: 100-240 V
    • Output: 42 V 2A
  • DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 26Your battery is guaranteed for 2 years or 500 charging and discharging cycles (1 cycle = 1 charge from 0% to 100% + 1 discharge from 100% to 0% or 1 cycle = 2 charges to 50%) subject to compliance with the proper conditions of use and storage.

Battery & E-bike range

  • The range of your ebike tour is determined by several factors: tyres pressure, external temperature, riding mode, effort on the pedals, total weight, terrain, wind conditions… Refer to page 4 to know how to optimize your range.

Recharging the Battery

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Battery charging level
During the recharging phase, the bike button indicates the battery level.

  • Red: charge level less than 25%
  • Orange: charge level between 25% and 50%
  • Green: charge level between 50% and 75%
  • White: charge level more than 75%DECATHLON -GRVL -X35-Electrically-Assisted-Bike-IMAGE- 28

Battery and charger precaution

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29 DECATHLON -GRVL -X35-Electrically-
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BIKE SAFETY INFORMATION

|

  • This bike is designed for paved roads as well as unpaved and gravel roads and trails with moderate gradients.
  • Others practices are inappropriate and prohibited.
  • Risk of accident and cancellation of the bike guarantee if you do not comply with this condition.

| Never modify the bike’s components, electrical system or software ! Any change is dangerous and prohibited by law. If a modified bike breaks down or is damaged, Decathlon will in no case take care of repairs (warranty canceled). You will also be legally responsible for any accident that arises with the bike. Likewise, it is forbidden to modify the bicycle in order to increase its speed with electric as- sistance. Those modifications may endanger you, the lives of others and damage your bike. Riding a modified bicycle can have serious consequences in the event of a road accident under the law.
| Before each use you must make sure that your brakes and electric system are working properly
| Always wear a helmet when riding your bike.
| The bicycle user must lock his bicycle with a suitable lock in order to prevent any abnormal use of the bicycle (e.g. untrained user, unread safety measures, system malfunction, etc.) when it is left unattended.
| These electric bikes are designed for people aged 14 and over.
| Maximum permissible weight: 120kg in total (including accessories, user and bike – 15kg for the E-GRVL AF X35).
| Caution: in rain, frost, or snow, you may have less tyre traction.
| It is recommended to store the bike in a dry, cool place (between +10°C and 25°C), out of sunlight, even for a short break.
| All electric components are designed to withstand rain.
| Do not immerse the bike or electric components in water.
MAINTENANCE

| All maintenance of electrical components requires special skills and are dangerous. You are not allowed to remove an electrical component by yourself.
| All cleaning work must be done when the bike is turned off, not plugged to the charger and with the charger cap correctly closed.
| Prohibited: cleaning using a high-pressure jet. Not recommended: cleaning under running water. Recommended: cleaning using a damp sponge.

|

  • If the bike suffers a fall, check the electric components.
  • If cable, button or frame is physically damaged, go to a DECATHLON workshop for an electric test.

| If the chain comes off, switch off the power before carrying out any repairs.
| To remove the rear wheel, you have to disconnect the motor cable. Be careful to respect the connector plugging way (follow the arrow mark) and do not bend the motor cable.
| We advise you to bring your electrically-assisted bike back to your DECATHLON store for its 6-month service.

www.supportdecathlon.com

| For more information on use, maintenance, after-sales services or in case of questions, visit DE- CATHLON’s support website: www.supportdecathlon.com or visit a DECATHLON store.
ERROR CODE

24 Error

|

  • An error code is the visible reaction to an electric issue Error code does not mean there is a defective component
  • Most of the time it is just a warning to signal an empty battery or a dis- connected cable.
  • Each system error has a specific number. The error code appears on the BC900 display
Number Designation Resolution
1 THROTTLE_NO_GO_BACK Please take the bike to a Decathlon workshop
2 THROTTLE_FAULT
3 TORQUE_SENSOR_FAULT
4 LOW_VOLTAGE_PROTECTION The battery charge is below its limit or it has

been in standby for a long time.

Charge the bike for 30 minutes and restart the bike.

If the problem persists, please take the bike to a Decathlon workshop.

5| OVER_VOLTAGE_PROTECTION|

  • The battery charge has reached its limit.
  • Please disconnect the charger and ride the bike to discharge the battery. To empty the battery faster, leave the lights on and a mobile connected to the bicycle.
  • If the problem persists, please take the bike to a Decathlon workshop.

6| HALL_SENSORS_FAULT| Please take the bike to a Decathlon workshop
7| OVER_TEMPERATURE_PROTECTION|

  • The motor temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature If the problem persists, please take the bike to a Decathlon workshop

8| TEMPERATURE_SENSOR_FAULT| Please take the bike to a Decathlon workshop
9| CURRENT_SENSOR_FAULT
10| BMS_COMMUNICATION_FAULT
11| COMMUNICATION_FAULTLOST FRAME_JO
12| DRIVER_ERROR_VG_UNDERVOLTAGE|

  • The battery charge is below its limit or it has been in standby for a long time.
  • Charge the bike for 30 minutes and restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.

13| DRIVER_ERROR_OVERTEMPERA- TURE|

  • The motor temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature. If the problem persists, please take the bike to a Decathlon workshop.

14| DRIVER_ERROR_OVERCURRENT| Please take the bike to a Decathlon workshop

15

|

DRIVER_ERROR_VDD_UNDERVOL- TAGE

|

  • The battery charge is below its limit or it has been in standby for a long time.
  • Charge the bike for 30 minutes and restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.
Number Designation Resolution
16 PHASEI_SCG Please take the bike to a Decathlon workshop
17 PHASEII_SCG
18 PHASEIII_SCG
19 PHASEI_SCS Please take the bike to a Decathlon workshop
20 PHASEII_SCS
21 PHASEIII_SCS
22 MOTOR_CONN_ERR_SCG
23 MOTOR_CONN_ERR_SCB
24 MOTOR_CONN_ERR
25 COMPONENT_PROTECTION
26 NVM_ERROR_PARAMS_TO_DEFAULT
27 NVMI_ERROR_SAVED_ERRORS_LOST
28 EMN_ERROR_IMPOSSIBLE_SAVE_ER- RORS
29 BATTERY_VOLTAGE_SENSOR_FAULT
30 OVER_CURRENT_PROTECTION
31 PEAK_OVER_CURRENT_PROTECTION
33 SPEED_SENSOR_ERROR
  • Locked motor or defective speed sensor.
  • Check that you are not using the walk mode and blocking the wheel. Restart the system.
  • If the problem persists, please take the bike to a Decathlon workshop.

34| ACC_VOLTAGE_ERROR| Please take the bike to a Decathlon workshop
35| SENSORS_4V3_ERROR
36| LIGHTS_V_ERROR
41| THROTTLE_NO_GO_BACK
42| THROTTLE_FAULT
43| TORQUE_SENSOR_FAULT
44| LOW_VOLTAGE_PROTECTION|

  • The battery charge is below its limit or it has been in standby for a long time.
  • Charge the bike for 30 minutes and restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.
Number Designation Resolution
45 OVER_VOLTAGE_PROTECTION
  • The battery charge has reached its limit.
  • Please disconnect the charger and ride the bike to discharge the battery. To empty the battery faster, leave the lights on and a mobile connected to the bicycle.
  • If the problem persists, please take the bike to a Decathlon workshop.

46| HALL_SENSORS_FAULT| Please take the bike to a Decathlon workshop
47| OVER_TEMPERATURE_PROTECTION|

  • The motor temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature. If the problem persists, please take the bike to a Decathlon workshop.

48| TEMPERATURE_SENSOR_FAULT| Please take the bike to a Decathlon workshop
49| CURRENT_SENSOR_FAULT
50| BMS_COMMUNICATION_FAULT
51| «COMMUNICATION_FAULTLOST FRAME_JO B_1»
52| DRIVER_ERROR_VG_UNDERVOL- TAGE|

  • The battery charge is below its limit or it has been in standby for a long time.
  • Charge the bike for 30 minutes and restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.

53| DRIVER_ERROR_OVERTEMPERA- TURE|

  • The motor temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature. If the problem persists, please take the bike to a Decathlon workshop.

54| DRIVER_ERROR_OVERCURRENT| Please take the bike to a Decathlon workshop
129| DEMO_MODE
130| HMI_CONFIG_ERROR
160| ANTITHEFT_MODE_ENABLE| ANTITHEFT mode is Active. Assistance protection mode is Active. Please take the bike to a Decathlon workshop.
193| CellOverVoltage| Please take the bike to a Decathlon workshop
194|

PackOverVoltage

|

  • The battery charge has reached its limit.
  • Please disconnect the charger and ride the bike to discharge the battery. To empty the battery faster, leave the lights on and a mobile connected to the bicycle.
  • If the problem persists, please take the bike to a Decathlon workshop.

195| OVER_CURRENT_PROTECTION| Please take the bike to a Decathlon workshop

196

|

PackUnderVoltage

|

  • The battery charge is below its limit or it has been in standby for a long time.
  • Charge the bike for 30 minutes and restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.
Number Designation Resolution
197 Charge Overcurrent
  • The charge current is too high. Please stop charging the bike. Disconnect the charger from the power outlet and the bike, if there is a range extender, disconnect it.
  • Let the battery rest for at least 2 hours.
  • If the problem persists, please take the bike to a Decathlon workshop.

198| OVER_CURRENT_DISCHARGE|

  • Restart the bike.
  • If the problem persists, please take the bike to a Decathlon workshop.

199| Charging Point Failure| Please take the bike to a Decathlon workshop
201| Im Balance
202| Internal Battery Failure
203| Reverse Connection
204| Charge Over Temp|

  • The battery temperature is too high to charge the bike.
  • Please stop charging, put the bike in a cooler environment and wait for at least 60 minutes.
  • If the problem persists, please take the bike to a Decathlon workshop.

205| Charge Under Temp|

  • The battery temperature is too low to charge the bike.
  • Please stop charging, put the bike in a warmer environment for at least 60 minutes and reconnect the charger when the temperature has risen.
  • Try again in 12 hours. If the error persists, please take the bike to a Decathlon workshop.

206| Excessive temperature during use|

  • The battery temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature. If the problem persists, please take the bike to a Decathlon workshop.

207|

DischargeUnderTemp

|

  • The temperature is too low. Avoid large power demands while this error is active to prevent deterioration.
  • Please place the bike in a warmer place for at least 60 minutes.

208| FetOverTemp|

  • The battery temperature is excessive.
  • Please put the bike in a cool place for 1 hour to reduce the temperature. If the problem persists, please take the bike to a Decathlon workshop.

213| UNBALANCE_CELL| Please take the bike to a Decathlon workshop
230| LOW_BATTERY_CHARGE|

  • Low Battery.
  • Please charge the battery.

APPENDIX 1: COMPONENT TIGHTENING TORQUE

Component| Tightening torque
Seat clamp| 6 N.m +/- 1N.m
Head tube| No play/No hard spots
Fork/Stem| 6 N.m +/- 1N.m
Crankset arm cap| 1.5 N.m +/- 0.5N.m
Handlebar/Stem| 6 N.m +/- 1N.m
Saddle| 10 N.m +/- 1N.m
Disc brake screw| 5 N.m +/- 1N.m
Brake adapter| 7 N.m +/- 1N.m
Brake caliper| 7 N.m +/- 1N.m
Brake lever| 7 N.m +/- 1N.m
Bottom bracket| 45 N.m +/- 5N.m
Derailleur cable hanger screw| 2 N.m +/- 0.5N.m
Rear derailleur| 9 N.m +/- 1N.m
Cassette| 40 N.m +/- 5N.m
Gear shifter| 7 N.m +/- 1N.m
Rear derailleur cable| 6.5 N.m +/- 0.5N
Front wheel axle| 10 N.m +/- 1N.m
Rear wheel axle| 26 N.m +/- 2N.m
Magnet ( cassette lock )| 40 N.m +/- 1N.m
Speed sensor| 1 N.m +/- 0.5N.m
Bottle holder screw| 2.5 N.m +/- 0.5N.m
Motor nut| 35 N.m +/- 1N.m
Motor disc nut| 4 N.m +/- 1N.m

CONTENTS OF THE COMMERCIAL WARRANTY FOR YOUR ELECTRI-CALLY-ASSISTED BIKE

  • Please ensure that you keep your invoice as proof of purchase.
  • The bicycle has a lifelong guarantee on the structural components (frame, handlebar stem, handlebar and saddle-pillar), 2 years on parts subject to normal wear and tear. The warranty does not cover damage resulting from misuse, from a failure to respect the precautions for use, from accidents, from improper use or from commercial use of the bike.
  • This bike is for personal use only and not for professional use. The warranty does not cover damage resulting from repairs carried out by persons not authorised by Decathlon. Each electronic component is permanently sealed. Opening one of these components (bat-tery, battery sheath, controller, screen, motor) may cause physical injury to persons or damage to the system. Opening or modifying a component in the system will void the warranty for the bike. The warranty does not cover cracked or broken screens showing visible signs of impacts.
  • FURTHER DETAILS REGARDING THE LIFETIME WARRANTY ON DECATHLON BIKES, purchased as of 1 June 2013.
  • DECATHLON brand bikes are products designed to provide complete satisfaction to their users. For this reason, DECATHLON wishes to commit to the quality and durability of its bikes. Within this context, DECATHLON offers its clients a lifetime warranty which exclusively covers the following noncarbon parts: frames, rigid forks (non-suspension forks), handlebars and stems fitted to DECATH-LON brand bikes. This warranty begins on the date of purchase of (a) DECATHLON brand bike(s).

It is specified that, for the lifetime warranty to be valid, the buyer must:

  • either have a DECATHLON store loyalty card and register his/her purchase on it at the time of checkout,
  • or complete the warranty certificate available online on the www.btwin.com site within one month of the purchase date. During this registration, the buyer must provide the following information: last name, first name, purchase date, e-mail address, and bicycle tracking number.
  • By virtue of this warranty, DECATHLON offers either the replacement by an equivalent of the frame, rigid fork, handlebars or stem, or their repair, within a reasonable time period, after being brought to a DECATHLON retail store repair shop. It is specified that travel and transportation costs remain the responsibility of the customer. However, this contractual obligation will not apply in the event of poor maintenance or misuse of DECATHLON bikes, as defined in the user manual of the product in question. To benefit from the warranty covering one of the parts listed above, you must simply visit the repair shop of a DECATHLON retail store, bringing either your DECATHLON store loyalty card or your warranty certificate with you. DECATHLON reserves the right to verify that all conditions of the lifetime warranty have been met and to implement all due necessary measures to verify this.
  • It is also specified that the lifetime warranty does not exclude the application of the legal guarantee(s) provided for under the French Consumer Code (Code de la consummations) and Civil Code (Code civil), namely:
  • Article L. 211-4 of the Consumer Code: «The seller must deliver goods in conformity with the contract and take responsibility for any lack of conformity present at the time of delivery. The seller is also held liable for any lack of conformity caused by the packaging, the assembly instructions or the installation if he/she was made responsible for the latter under the contract or if it was conducted under his/her responsibility».
  • Article L. 211-5 of the Consumer Code: «To be compliant with the contract, goods must: Be suitable for the use normally expected for similar goods and, if necessary: match the description provided by the seller and possess the qualities that he/she presented to the buyer in the form of a sample or a model; display the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer, or his/her representative, notably in advertising or labeling; Or display the features defined by a mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to, and agreed upon by, the seller».
  • Article L. 211-12 of the Consumer Code: «Legal action prompted by lack of conformity lapses two years after the date of delivery of the goods.»
  • Article 1641 of the Civil Code: «The seller is bound to the warranty on account of hidden defects of the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have paid a lesser price for it, had he/she been aware of them.
  • Article 1648 paragraph 1 of the Civil Code: «Legal action prompted by unacceptable defects must be brought by the buyer within a period of two years from the date of discovery of the defect».

References

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