VEVOR 300DPI Bluetooth Thermal Label Printer User Manual

VEVOR 300DPI Bluetooth Thermal Label Printer User Manual

Pre-Purchase

1. What platforms is Vevor label printer compatible with?
   Supported:

   • Shopify
   • Etsy
   • PayPal
   • eBay
   • Amazon
   • Stamps.com Web
   • Stamps.com Pro Software
   • Endicia Dazzle
   • ShipStation
   • ShipWorks
   • ShipGator
   • Shippo
   • ShipWire
   • ShippingEasy
   • UPS WorldShip
   • XPSship
   • EasyPost
   • OrderCup
   • FedEx Ship Manager
   • Poshmark
   • Easyship
   • Label. Live
     Note: If the platform you us is not listed here, it doesn’t mean it won’t work with Vevor! If you can get a 4 x 6 label output, it will work with Vevor.

2. What can Vevor label printer be used to print?

   • 4 x 6 shipping labels
   • Barcode labels
   • Warehouse inventory labels
   • Food nutrition labels
   • Amazon FBA shipping labels
   • Amazon FBA Product ASIN labels
   • ID Badges
   • Stickers

3. What kind of label paper does Vevor use?
   Vevor is compatible with most direct thermal labels. The supported label width is from 4cm (1.57″) to 11cm (4.3″).

4. Can I print with a Chromebook?
   Vevor is compatible with Chromebook but requires an Flashlabel Extension. Detailed steps are available in the “Instructions for Use”.

5. Can Vevor print color images?
   The truth is that all thermal printers can not print any color images, because this kind of printer is using direct thermal technology. It prints with heat, there is why you can not touch the printing head immediately after printing, the printing head would be very hot

Getting Started

1. Why Does It Print Blank Page?
   There may be several reasons for printing blank pages.

2. Ensure your labels are “Direct Thermal” labels. Some kind of printer labels namely “Thermal Transfer” labels can not be used on a direct thermal printer. Although they may look similar to each other.

3. The label side that you peel off should be facing up when feeding the labels, please follow the below picture and don’t put it upside down, or the printed
   page would be blank.

4. It’s possible that the printer didn’t recognize the label size correctly yet. Please press and hold the feeder button on the top for 3 seconds until
   you hear one beep then release, the label will automatically move back and forth to complete the ‘intelligent label study’. Then you can start
   printing.You may print a print this Sample Label to check.
   If none of the solutions can solve your problem, please contact our customer service staff directly, they will try their best to help you!

5. Why Mac OS doesn’t allow to install the driver?
   If there is an error the .pkg file can’t be opened because it is from unidentified developer when installing the driver, please follow the steps below
   to allow the macOS to finish the installation.

6. Go to the Security & privacy

7. Select to allow the pkg file.

Note: If you have already used macOS for a long time, this may be familiar to you. You may install the Driver just like other third Party App the way you installed. It is due to macOS security policies. For more information about the security policies. please visit the official Apple Website at: “Safely open apps on your Mac”.

3. How to connect the hardwares?
   Before printing, please install the printer properly

   • Ensure the printer is OFF.

   • Insert the USB cable (data cable) fully into the printer USB port, connect another end to the computer’s USB port. Make sure every time it should be inserted into the same port, to avoid creating duplicate copies of the printer in your operating system (find a Type-C adapter if
     your interface is Type-C).

   • Connect the printer with power cable. Make sure the power is OFF. Firstly plug the power cable into the printer, then plug it into the wall socket. Then turn on the printer for loading labels.
     Warning: Do not disconnect from the power cable when the printer is in ON status, otherwise it may cause damage to the

4. How to Use the Feeder Button?
   the Feeder Button is the single button on the top side of the printer

   • When the printer is not running, press the feeder button once and release it, Vevor will feed a blank page.
   • When the printer is running, press the feeder button once to pause. Press once again to resume the print job. (If you need to cancel an unfinished print task. Please turn off the printer power and cancel the print task from the computer at the same time.)
   • For each time you change the label in different sizes, please press the feeder button for about 3 seconds until you hear one beep to run the Intelligent Label Study process.
   • Press and hold the feeder button for about 5 seconds until you hear two beeps.Vevor will print a test page. If the test print looks good, it indicates that the printer head is working properly.
   • Press and hold the top button for about 15 seconds until you hear three beeps. This will restore Vevor printer to the factory settings.

5. The Printer can’t be found/frequently offline on my Mac P
   This issue is known for Mac Book Air or Pro Users with only Type-C ports, to ensure stable performance an additional Type-C printer cable  is  required. (a Type-C to USB2.0/3.0 adapter or Hub is not recommended for label printer because of known issue of unstable data transmission.)

6. No response when printing
   The most likely reason is that Vevor is connected to a new USB Port. Windows will register Vevor as a “new” printer whenever the USB port changes. Thus when you print to the “old” printer, it simply keeps it in the print queue. This happens so that you can run multiple Vevor printers
   from the same computer, each with different label types and settings.
   How to fix: Open your Control Panel -> Printers and Devices and note which Vevor Printer is “active.” It may be the Vevor Printer, the Vevor Printer (Copy 1), or the Vevor Printer (Copy 2), etc.Be sure to print to the same active printer name when printing. Alternatively, please unplug and re- plug Vevor into
   the same USB port as before and that should restore your printing without further changes.
   

Troubleshooting

1. My labels are not clear enough
   Below are some reasons for poor printing performance:

   • The most common reason for low-quality print has to do with a low-quality source file, especially when only parts of your label look faded. High-quality label source files ensure darker prints. A low-quality source file often comes from a screenshot.

   • Margins and page size. Please ensure the content takes up the whole label. If there are extra borders, your design may be “shrunk” printed in a smaller size resulting in faded content.

   • Print density and speed. Within your Vevor printer preferences, you can set your “Density” and “Speed”. The suggested speed value
     should be 4, and the density 8.

   • Dust or adhesive on the printer head. Please try to clean the printer head.

2. How to avoid white spots in my print
   There are few reasons cause this problem:

   • Firstly, It is likely that the printer head has gotten dirty, please clean the printer head.
   • Secondly, the label paper is in poor quality, you have to get labels in better quality.
   • Thirdly, there is dirt on the label surface, you have to keep the labels well.

3. How to make sure the barcode is printed clearly?
   If your barcode is not printing clearly, please check whether the source file was created in ideal quality. Try our sample label which was generated at the correct quality to test it, you can find it from USB Disk. Another way is reducing your print speed (try 3mm/second) and your print density (make it smaller than default) to see if the printing effect is better.

4. Why does it skip labels or continuously feed labels?
   There are two main reasons:

   • One is because you change your label type or size. In this case, Vevor does not learn your label, this is the most common reason.In this case, please run the automatic label identification again. When the printer is self-studying the label, disconnect the USB cable from your Vevor printer, avoid sending print commands to the printer.
   • Another reason is the sensor that detects the paper is affected by dust, if so, please clean the sensor with the alcohol swap.

5. My label is printed sideways？
   The Vevor label printer prints exactly what you see by print preview on the screen, if your printed label looks sideways or has a lot of white space on the label, the most likely reason would be that the label is not properly formatted for 4×6 inches before printing out. You may need to adjust the settings before printing. The default page size selected for Vevor is 4×6 inches (102mm*105mm). If you are not sure about the formats, try to print this Sample Label and see if the issue persists.
   If the sample label prints out fine, meaning your printer, computer, driver or labels are working properly, then please check the following:

   • Check if your shipping platform can provide 4×6 inches in the correct orientation. Please select the right format (4×6 inches) to print. Please check our How-Tos for the most popular platforms on this link.
   • It is possible that your label is designed for regular printers (8.5 x 11 size). Crop a full size 8.5″ x 11″ page to a 4″ x 6″ label.
   • If your label is 4 x 6 but just comes out sideways or too small, like the following example, you can set up to change orientation
     amount Auto, Portrait and Landscape before printing.

6. It keeps printing the same label
   When Vevor doesn’t believe a label has been printed correctly, it will attempt to re-print it. If this keeps happening, it is most likely because Vevor hasn’t learned your label’s properties. This is usually followed by a blinking red light

   • Please turn Vevor off using the black switch behind the printer and turn it back on. This clears any pending print jobs.

   • Ensure you have several labels available behind Vevor and one label loaded for Aobio to print.

   • Please press and hold the top button until you hear a beep, then let go. This starts the automatic label identification and you should see
     your label moving back and forth and stopping at the correct tear-off point.

   • When you see a green light, try your print and it should print perfectly moving forward.

7. Spark occurs when inserting power port
   Please ensure you turn off Vevor using the power switch on the back of the printer before connecting or disconnecting the power cable. Connecting the power cable while the switch is in ‘ON’ position can produce a spark. If it continue to spark, please check the ground connection of your power outlet or try a different outlet.

8. Will the print fade by time?
   The printing will last for different time owing to different quality of the thermal labels，its printing effect can last more than one year.

How-Tos

1. How can I adjust label margins?
   Sometimes your shipping platform or the settings on your application results in prints that are off center or cut-off.You can adjust these margins and define new paper sizes by right clicking on “Vevor Printer” and choosing “Printer Preferences”Click on “Settings” and adjust the margins as desired. You may need to do some trial and error to find the perfect combination. You may enter both negative and positive values here.Click on “Apply” or “OK” to send these settings to the printer for your next printing.

2. How to clean the printer head?
   The printer head should be cleaned regularly, and please follow the steps below when you are doing so:
   

   • Turn off the printer, remove the power cord, and push the blue buttons on both sides at the same time to open the cover;
   • Wait for 3 minutes until the printer head cools down. The printer may be very hot after printing;
   • Use an alcohol swap, or a cleaning pen to clean the Thermal Printer Head (don’t use water to do cleaning; move the swap from center to both ends of the TPH);
   • Wait for 2 minutes until the Thermal Printer Head completely dries, and close the printer cover for your next use.

References

• Horeca kassasysteem - Trivec Belgium
• Buy Postage Online, Print USPS Stamps and Shipping Labels - Stamps.com
• Troubleshooting : Aobio Printer
• Platform Setup : Aobio Printer
• Safely open apps on your Mac - Apple Support

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