OKP K4 Robot Vacuums and Mop Combo Instruction Manual
- June 15, 2024
- OKP
Table of Contents
OKP K4 Robot Vacuums and Mop Combo
Product Information
Specifications
- Product Name : Robot Vacuum Cleaner K4
- Maintenance Frequency
- Side Brush : Once every 2 weeks
- High Efficiency Filter : Once per week
- Universal Wheel Anti-Drop Sensors : Once per week
- Infrared Anti-Collision Sensors : Once per week
- Charging Contacts Docking Station Pins : Once per week
- Replacement Frequency
- Side Brush : Every 3-6 months
- High Efficiency Filter : Every 3-6 months
Product Usage Instructions
Maintenance
Regular Maintenance
To keep the Robot running at peak performance, perform the following maintenance tasks and replace parts
- Side Brush : Replace every 3-6 months. Perform maintenance once every 2 weeks.
- High Efficiency Filter : Replace every 3-6 months. Perform maintenance once per week.
- Universal Wheel Anti-Drop Sensors : Perform maintenance once per week.
- Infrared Anti-Collision Sensors : Perform maintenance once per week.
- Charging Contacts Docking Station Pins : Perform maintenance once per week.
Before performing cleaning and maintenance tasks on the Robot, turn the robot OFF and unplug the Docking Station. Use the multi-function Cleaning Tool provided for easy maintenance. Handle with care as the cleaning tool has sharp edges. For replacement parts, please contact Customer Service for more information.
Dust Bin
Do not use water to clean the Dust Bin and filter materials.
Direct Suction Option and Side Brushes
- Direct Suction Option
- Side Brushes
Other Components
Indicator Light and Alarm Sounds
Indicator Light
The Robot has different indicator light statuses
- The Robot is charging : Flashes BLUE/PINK
- The Robot has a problem : Flashes RED or glows a continuous RED
- The Robot has low battery : Glows a continuous RED
- The Robot is cleaning : Glows a continuous BLUE
- Network configuration in progress : Flashes BLUE
- Network configuration completed : Glows a continuous BLUE
- Network configuration ends in 3 minutes : BLUE light off
Alarm Sounds
If the Robot detects a problem, it emits alarm beeps and the Start/Pause Button flashes RED or glows RED
- Driving Wheel malfunction : 1 Beep sounds 3 times. Check the Driving Wheel for tangled hair or debris and clean as described in the Maintenance section.
- Side Brush malfunction : 2 Beep sounds 3 times. Check the Side Brushes for tangled hair or debris and clean as described in the Maintenance section.
- Vacuum fan not working normally : 3 Beep sounds 3 times. Remove the dirt in the dust bin and clean the vacuum inlet.
- No Dustbin : 5 Beep sounds 3 times. Please install the Dustbin.
FAQ
-
Q: What should I do if the Robot’s floor sensor alarms?
A: If the Robot’s floor sensor alarms and the indicator light is flashing RED, manually place the robot back onto the floor. -
Q: What should I do if the Robot is suspended or stuck?
A: If the Robot is suspended or stuck and the indicator light is flashing RED, place the robot on an even surface or remove the obstacles and restart the robot. -
Q: What should I do if the Robot has a low battery?
A: If the Robot has a low battery and the indicator light is flashing RED, manually place the robot on the Charging Dock to charge.
Making Life Happier
- Should you encounter situations that have not been properly addressed in this Instruction Manual, please contact our Customer Service Center where a technician will be able to help you with your specific problem or question.
- For more information, please visit the OKP ROBOTICS official website: www. okplife.com
- The company reserves the right to make technological and/ or design changes to this product for continuous improvement.
Thank you for choosing OKP
Maintenance
Regular Maintenance
To keep Robot running at peak performance, perform maintenance tasks and
replace parts
| Robot Part | Maintenance Frequency | Replacement Frequency |
|---|---|---|
| Side Brush | Once every 2 weeks | Every 3-6 months |
| High Efficiency Filter | Once per week | Every 3-6 months |
Universal Wheel Anti-Drop Sensors Infrared Anti-Collision Sensors Charging Contacts Docking Station Pins| Once per week|
Before performing cleaning and maintenance tasks on Robot turn the robot OFF and unplug the Docking Station. A multi-function Cleaning Tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges.
Note : OKP manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts
Dust Bin
Direct Suction Option and Side Brushes
Other Components
Indicator Light and Alarm Sounds
Indicator Light
| Status | Start/ Pause Button |
|---|---|
| The Robot is charging | Flashes BLUE/ PINK |
| The Robot has a problem | Flashes RED or glows a continuous RED |
| The Robot has low battery | Glows a continuous RED |
| The Robot is cleaning | Glows a continuous BLUE |
| In the state “ pending for network configuration” | Flashes BLUE |
| Network configuration in progress/ Reconnection after the signal is lost |
Network configuration ends in 3 minutes. BLUE light off
Network confi guration completed| Glows a continuous BLUE
Alarm Sounds
If Robot detects a problem, it emits alarm beeps and the Start/Pause Button flashes RED or glows RED.
Glowing a solid RED
No.| Cause of issue| Beeps| APP Error prompts and solutions
1| Driving Wheel malfunction| 1 Beep sounds 3 times| Check Driving Wheel for
tangled hair or debris and clean as described in section 3 Maintenance.
2| Side Brush malfunction| 2 Beep sounds 3 times| Check Side Brushes for
tangled hair or debris and clean as described in section 3 Maintenance.
3| Vacuum fan not working normally| 3 Beep sounds 3 times| Vacuum fan does not
work normally. Remove the dirt in the dust bin and clean the vacuum inlet.
4| No Dustbin| 5 Beep sounds 3 times| Please install the Dustbin.
Flashing RED
No.| Cause of issue| Beeps| APP Error prompts and solutions
1| Floor sensor alarms| 2 Beep sounds 3 times| The Robot is no longer in
contact with the Floor. Put it back onto the floor.
2| The robot is suspended or Stuck| 3 Beep sounds 3 times| Place the robot on
an even surface, or remove the obstacles, and restart the robot.
3| Low Battery| 4 Beep sounds 3 times| Manually place the robot on the
Charging Dock to charge.
4| Charging adapter not working normally| 5 Beep sounds 3 times| The charging
voltage is abnormal. Clean the Charging Contacts of the Docking Station and
Robot, and make sure that you are using the original adapter.
5| Charging error| 6 Beep sounds 3 times| There is an error in charging. Check
if the power switch is turned on.
Tips : If the problem cannot be solved by means of the above mentioned measures, please try to turn on the power switch beneath the face plate once again and restart the device.
Troubleshooting
5.1 Troubleshooting
| No. | Malfunction | Possible Cause | Solutions |
|---|---|---|---|
| **** | Robot is not able to connect to the home Wi- Fi network | Incorrect | |
| home Wi- Fi username or password entered | Enter the correct home Wi-Fi |
username and password
Robot is not within range of your home Wi- Fi signal| Make sure Robot is
within range of your home Wi-Fi signal
Network setup started before Robot was ready| The network can only be
configured when the device is in the state “Pending for configuration”. See the
instructions given by the app
Robot does not support 5 GHz Wi-Fi| Make sure the robot has been connected
with 2.4 GHz Wi-Fi network
| Robot is not charging| Robot is not switched ON| Switch ON Robot
Robot has not connected to the Docking Station| Be sure that the robot’
s Charging Contacts have connected to the Docking Station Pins. Check if the
Charging Contacts of the Docking Station or Robot are contaminated. Clean the
parts according to measures described in the section “ Maintenance”
The Docking Station is not connected to the power supply| Make sure the
Docking Station is connected to the power supply
The battery is fully discharged after the device is not in use for a
long time| It is recommended to use the device on a regular basis. If it is
not in use for a long period of time and cannot be charged, please contact our
Customer Service personnel
| **** Robot cannot return to the Docking Station| The Docking
Station is not correctly placed| Refer to Section 2.3 correctly place the
Docking Station
The Docking Station is not correctly connected| Make sure the Docking Station
is correctly connected
The Docking Station is manually moved during the cleaning| It is suggested not
to move the Docking Station during the cleaning
Robot did not start cleaning from the Docking Station| Make sure Robot starts
cleaning from the Docking Station
No.| Malfunction| Possible Cause| Solutions
---|---|---|---
****| | | Remove power cords and small objects from the floor to
| The cleaning cycle is interfered by small objects or barriers on the floor|
ensure cleaning efficiency. Robot will automatically clean the area missed,
please avoid moving Robot manually or
Robot misses cleaning spots to be cleaned, or| | block the path during the
cleaning cycle
|
repeats cleaning the area cleaned| **** Robot is working on slippery polished
floors| Make sure the floor wax is dried before Robot starts cleaning
| Robot is unable to reach certain areas blocked by furniture or barriers|
Tidy up the area to be cleaned by putting furniture and small objects in their
proper place
| Robot gets stuck while| Robot gets stuck while working and stops|
Robot will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart
working and stops| Robot might be| stuck| under| furniture|
with| an| entrance| It is recommended to raise the furniture
a little bit or
| of similar height| block it with appropriate.| means
| Robot noise| is making too much when cleaning| **** Robot
is tangled or blocked with debris| Clean Robot as described in section
Maintenance and restart. If the trouble persists, please contact Customer Care
Wi-Fi Connection
Before Wi-Fi setup, make sure Robot, mobile phone, and Wi-Fi network meet the following requirements.
Robot and Mobile Phone Requirements
- Robot is fully charged and the power switch of Robot is turned on.
- Robot is ready for network setup.
- Turn off mobile phone’s cellular data (you can turn it back on after setup).
Wi-Fi Network Requirement
- You are using a 2.4G Hz or 2.4/5 GHz mixed network.
- Your router supports 802.11b/g/n and IPv4 protocol.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Do not use a hidden network. •WRA and WPA2 using TKIR PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.
- Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency)
- If you are using a network extender/repeater; the network name (SSID) and password are the same as your primary network.
Product Specifications
| Model | K4 |
|---|---|
| Rated Input | 19 V 1A 19W |
| Docking Station Model | L3 |
| Rated Output Voltage | 19 V |
| Power Adapter Model | AD-0191900100US/UK/EU/JP |
| Power Adapter Input | 100-240V~ 50-60Hz 0.5A |
| Power Adapter Output | DC 19V, 1A, CLASS II |
| Off/ Standby Mode Power | Less than 0.5W |
| Networked Standby Power | Less than 2.00W |
Note: Technical and design specifications may be changed for continuous product improvement.
Warranty
This warranty covers the repair or replacement of the malfunction device at our company’s discretion for a period of 1-year. In addition this certificate is void if altered. The serial number must be provided as well as all accessories to be eligible for warranty coverage. Please kindly fill in below form accurately and completely.
- Account Number
- Serial Number
- Date of Purchase
Important
When returning this device, carefully pack the product to avoid damage in shipping. Damage in shipping is not covered by the Warran and shall be the sole responsibility of Buyer. Damage or loss not covered by this Warranty or occurring outside the Warranty Period w require a fee to cover the cost of handling and shipping. All such fees and costs shall be the sole responsibility of Buyer.
Exclusion
Unless agreed in writing, the warranty will not apply if the defects relate to
- Consumable parts such as filters, or brushes etc, that are subject to normal wear and tear, and require regular maintenance and/or replacement to ensure the proper functioning of your unit.
- Defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fire, water, lighting or other acts of nature, external sources such as weather, electrical outages or power surges.
- Improper operation or maintenance, use not in accordance with the product instructions or connection to improper voltage supply. Accident, abuse, misapplication, or any unauthorized repair, modification, or disassembly of the product.
- Any failure to adequately package the Product for transportation.
- Use of parts not in accordance with the product instructions.
- Use of parts and accessories other than those produced or recommended by our company.
- Use in a commercial environment as the Product is designed for residential use only.
- Consequential and incidental damages.
- Any products) purchased from unauthorized dealers/ resellers.
- Products used outside the country of purchase.
- Lost and/or stolen products.
Okp Technologies Corp