PERFCARE 2 In 1 Detachable Electric Wheelchairs User Manual

PERFCARE 2 In 1 Detachable Electric Wheelchairs

User Manual

• Special line of after-sales service: +1 833-750-0087
• After-Sales Email: IVlobileWheels@outlook.com

If you have any questions about our electric wheelchair, please contact our customer service team first! We will try our best to solve your problem in time.

Q : How Can I Contact Our Perfcare Customer Service?
A: You can contact our customer service team through the follow methods:

1. Tel: 1(833)7500087 Monday to Friday 10:00AM to 18:00PM (US Eastern Time)
2. Email: mobilewheels@outlook.com [7*24]
3. WhatsApp Online Chatting (Scan Right QR Code) [7*24]
4. Amazon Messages [7*24]

Introduction

Safety

• The power chair you have purchased combines state-of- the-art components with safety, comfort, and styling in mind. We are confident that these design features will provide you with the conveniences you expect during your daily activities. Once you understand how to safely operate and care for your power chair, it should give you years of trouble-free operation and service.
• Read and follow all instructions, warnings, and notes in this manual before attempting to operate your power chair for the first time. You must also read all instructions, warnings, and notes contained in any supplemental instructional booklets for the controller that accompanied your power chair before initial operation. Your safety depends upon you, as well as your provider, caretaker, or healthcare professional in using good judgment.
• If there is any information in this manual which you do not understand, or if you require additional assistance for setup or operation, please contact your authorized Provider. Failure to follow the instructions in this manual and those located on your power chair can lead to personal injury and/or damage to the power chair, including voiding the warranty.

Basic checks before starting up the power supply

• Whether the data cable of the electric wheelchair is connected properly (upper controller cable-lower controller cable-power cable)
• Whether the electric wheelchair charger can be charged normally (blue-charging, blue light source-charging completed)
• The brake of the battery is manually switched to automatic mode (up is automatic mode, down is manual mode)

To engage or disengage the drive motors

1. Locate the lever on each motor.
2. Push down the manual freewheel levers down to disengage the drive motors (free mode).
3. Pull up the manual freewheel levers inward to engage the drive motors (drive mode).

• D: Drive Mode (Drive Engaged)
• N: Freewheel Mode (Drive Disengaged)

WARNING! Do not use the freewheel lever handles as tie-down points to secure this product.

• As you begin using your power chair during daily activities, you will probably encounter situations in which you will need some practice. Simply take your time and you will soon be in full and confident control as you maneuver through doorways, on and off of lifts, up and down ramps, and over moderate terrain.
  Below are some precautions, tips, and other safety considerations that will help you become accustomed to operating your power chair safely.

• Pre-Ride Safety Check
  Get to know the feel of your power chair and its capabilities. We recommend that you perform a safety check before each use to make sure your power chair operates smoothly and  safely.

Perform the following inspections prior to using your power chair:

• Check all electrical connections. Make sure they are tight and not corroded.
• Check all controller connections to the power base. Make sure they are secured properly.
• Check the brakes. See “Care and Maintenance.”
• Check battery charge. See “Batteries and Charging.”
• Ensure the manual freewheel levers are in drive mode before sitting on the power chair.
  NOTE: If you discover a problem, contact your authorized Provider for assistance.

Safety Warnings

• Do not use on inclines 6°.
• Do not charging while operating;
• Unplugging charger before operation;
• It is folding wheelchair, please confirm the folding button is fixed before using.

Your Electric Wheelchair

• It is a power electric wheelchair that you can easily fold for transportation or storage. The battery box slides into the rear of the chair near the base for stability of speed and direction. It is intended used in Home healthcare environment or on gentle surfaces.

Identification Key

1. Seat Backrest
2. Armrest
3. Battery
4. Seat Cushion
5. Controller
6. Foot Platform
7. Motor
8. Caster Wheel
9. Drive Wheel
10. Anti-tip Wheels
11. Folding and Locking Mechanism
12. Manual Freewheel Lever
13. Storage Compartment
14. Battery Charger Port Location
15. Controller interface

Controller Operation

1. Joystick
2. Front Control Panel
3. Charging Port

• The operation of the controller
  Try to avoid knocking the controller, especially the joystick. Do not beat the controller and the joystick while traveling. Do not hit the controller. When operating the wheelchair, ensure that the control system is safe and reliable.

• Operating environment
  Do not keep the control system and its components in a humid environment for long periods of time. If food or drink is spilled on the control system, it should be cleaned  immediately.

• Cleaning

  • Use a soft cloth to gently wipe the control system and the joystick.
  • Do not use abrasives and similar cleaners.
  • Introduction of LED indication and key

1. Speed reduction

2. Horn

3. ON/OFF

4. Speed increase

5. Light

6. USB port

7. Power swath button

8. Light

Switch key and battery meter
Power switch button is the control form of power supply to control system.

• Press the power switch button once to get the power on of the control system.
• Press the switch button again, and the controller will shut down safely.
• Remark: Do not use the power switch to stop the electric wheelchair in non-emergency situations.

Assembly

Initial Assembly

1. Remove the wheelchair and spare parts from its packaging.
2. Place one hand on top of the seat backrest and push it downward.
3. Install the controller to the right or left hand armrest of the driver.
4. Insert the controller into the armrest and tighten the screw, then latch the quick release handle.

Folding and Unfolding
Your power chair can be folded for easy transportation and storage.

To fold the power chair:

1. Pull the folding and locking mechanism, to make the wheelchair unlock;
2. Fold the foot platform upwards toward the seat of the power chair.
3. Gently press the seat backrest forward and downward.

To unfold the power chair:

1. Place one hand on top of the seat backrest, gently pull the seat backrest upward .
2. Sit on the seat and lie down, or press the top of the seat backrest downward.
3. Confirm the folding and locking Mechanism is locked.

WARNING! To avoid injury, ensure the seat backrest is fully unfolded and the locking mechanism is engaged before sitting in your power chair.

Folding your wheelchair

1. Step 1: Pull the fold button, to make the wheelchair unlock
2. Step 2: Hold the handlebar with one hand and the seat cushion frame withthe other. Use both hands to force the wheelchair until it is completely folded.
3. Step 3: Lift the wheelchair, first align and insert the concave-convex part of one side of the wheel­chair, and then the other side can also be aligned and inserted, and then press down to tighten.
4. Step 4: Plug in the power cord, then turn the switch on the side of the wheel chair to lock.

Unroll your wheels Step

1. Step 1: Stand the wheelchair upright on the inside.
2. Step 2: Hold the back of the seat cushion in one hand, and push the wheelchair forward and shake it with both hands.
3. Step 3:Release the power cord and open the latch on the side of the wheel-chair.
4. Step 4: Put your foot on the anti-tilt wheel, pull the back side of the wheelchair with both hands, and lift firmly. The body and rear wheels of the wheelchair can be detached.

Armrest:

1. 1. Press the button on the underside of the armrests to loosen them .

• NOTE: The battery can be charged with the battery box either installed on or removed from the power base.

To charge the battery using the off-board charger:

1. Position the front of your power chair next to a standard electrical outlet.
2. Be certain the controller power is turned off and the freewheel levers are in the engaged position.
3. Plug the off-board charger into the off-board charger/programming socket of the controller.
4. Plug the off-board charger into the electrical outlet.
5. When the battery is fully charged, unplug the off­board charger from the electrical outlet.

WARNING! Ts on the charger indicate different charger conditions at various times: charger pohe LED lightwork on and charging complete. If the LED does not indicate that charging is completed within 24 hours, unplug the charger from the outlet and contact your authorized Provider. Refer to the manual supplied with the charger for a complete explanation of these indicators.

To charge the battery with the battery box removed from the power base:

• Remove the battery box from the power base.
• Hold down the locking catch to disengage the battery from the frame and pull out the battery compartment.
• Position the battery box next to a standard electrical outlet.
• Plug the off-board charger into the battery box charger port.
• Plug the off-board charger into the electrical outlet.

NOTE: off-board chargers contain two lights. The red light indicates that power to the off-board charger is on. The green light indicates that the battery is fully charged. If your charger is not a off-board charger, follow the instructions supplied by the manufacturer.

• When the battery is fully charged, unplug the off­board charger from the wall outlet and then from the battery box.
• Reinstall the battery box to the power base.

Warranty

• One year for controller, motor, lithium battery.

When to See An authorized Provider for Service

• The following symptoms could indicate a serious problem with your power chair. If necessary, contact an authorized Provider. When calling, have the model number, serial number, nature of the problem, and the error code if available.
  • Motor noise
  • Frayed harnesses
  • Cracked or broken connectors
  • Uneven wear on any of the tires

NOTE: Ensure that the controller harness does not become pinched when folding and unfolding your power chair.

• If pinching occurs, the harness was twisted prior to installation. Uninstall and untwist the controller harness, and ensure upon reinstallation that your power chair can fold and unfold without creating harness pinch points.
• Sit on the seat and lie down, or press the top of the seat backrest downward. Confirm the folding and locking Mechanism is locked.Fix the cabin with one battery box.
•  Locate the lever on each motor. Pull up the manual freewheel levers inward to engage the drive motors (drive mode).
  • D: Drive Mode (Drive Engaged)
  • N: Freewheel Mode (Drive Disengaged)

Frequently Asked Questions (FAQs)

1. How does the charger work?
   The battery charger takes the standard electrical outlet voltage (alternating current) and converts it to 24V DC (direct current). The battery uses a direct current to run your power chair. When the battery voltage is low, the charger works harder to charge the battery. As the battery voltage approaches full charge, the charger does not work as hard to complete the charging cycle. When the battery is fully charged, the amperage from the charger is nearly at zero. This is how the charger maintains a charge but does not overcharge the battery.

2. Can I use a different battery charger?
   You should use the charger supplied with the power chair. It is the safest, most efficient tool to charge the battery. We do not recommend using other types of chargers (e.g., an automotive battery charger).
   NOTE: Your power chair’s charger will not operate after the battery has been discharged to nearly zero capacity. If this happens, call an authorized Provider for assistance.

3. How often must I charge the battery?
   Many factors come into play when deciding how often to charge the battery. You may use your power chair all day on a daily basis or you may not use it for weeks at a time.

For example: It means that the frequency of the first two guiding sounds is fast, and the frequency of the last four sounds is slow.
It means that the left motor is faulty or there is a wiring problem, and the last four tones are used as the judgment basis.

• More after-sale maintenance video reference link:
• https://www.youtube.com/@ElectricWheerchairPerfcare/featured
• The solution is shown on the next page

Solution

• Please check whether the left motor (motor) is in bad contact or the wire is disconnected; 2. Please replace the left and right motor wires, and then turn on the machine again. If the controller still makes 2 beeps, it means that the controller is faulty and needs to be returned to the factory for inspection.; If the controller is alarming 4 sounds, it is a motor failure.-Send in replacement parts.
• Please check whether the left brake is in poor contact, or the power switch of the brake is dam­aged; 2. Please replace the left and right motor wires, and then turn on the power again. Return to the factory for inspection; if the controller is alarming 5 times, it means that the motor brake is faulty.-Send in replacement parts.
• Please check whether the right motor (motor) is in bad contact or the wire is disconnected; 2. Please replace the left and right motor wires, and then turn it on again. If the controller still makes 4 beeps, it means the controller is faulty and needs to be returned to the factory for inspection. ; If the controller sounds alarm 2, it means the motor is faulty.-Send in replacement parts.
• Please check whether the brake on the right side is in poor contact, or the power switch of the brake is damaged; 2. Please plug in the left and right motor cables interchangeably, and turn it on again. If the controller still has 5 beeps, it means the controller is faulty. Return to the factory for inspection; if the controller sounds 3 alarms, the motor brake is faulty.-Send in replacement parts.
• Please check whether the rocker is back to its original position? The rocker cable is not inserted in place, and the needle of the rocker cable has come out. 2. The joystick is broken and needs to be returned to the factory for testing-Send in replacement parts.

Controller Return to factory inspection / Controller Send in replacement parts.

1. Symptoms Describe: When pushing the rocker forward, turn left
   Failure Cause Analysis: The left clutch is broken or not stuck in; the direction of the left motor is reversed.
   Solution: Switch between manual and electric modes (the red battery brake on the rear of the car is pushed up to lock the rear wheels), swap the order of the two wires between the left motor and the controller under the seat, and change the original connected data wire to another one that is connected to the controller connected online. 2 There is a problem with the program set by the controller, change the controller.

2. Symptoms Describe : When pushing the rocker forward, turn right.
   Failure Cause Analysis: The right clutch is broken or not stuck in; the direction of the right motor is reversed
   Solution: Switch between manual and electric modes (the red battery brake on the rear of the car is pushed up to lock the rear wheels), change the wiring sequence of the two wires between the right motor and the controller under the seat, and change the originally connected data wire to another one that is connected with the control 2. There is a problem with the program set by the controller, change the controller.

3. Symptoms Describe: When you push the rocker forward, you will move backward and at a very fast speed.
   Failure Cause Analysis: The wire sequences of the left and right motors are reversed, or the left and right motors are connected in reverse.
   Solution: Swap the wire connecting the left and right motors to the controller under the seat.

4. Symptoms Describe : The red LED light on the far left is on, and there is a circular sound.
   Failure Cause Analysis: Low batter y Solution: Please charge for more than 30 minutes before turning it on

5. Symptoms Describe: There is no response when pressing the power button, and the indicator light is off.

   • A.
     Failure Cause Analysis: Battery problem
     Solution : Judging whether the battery is good or bad: 1. Plug the charger directly into the control­ler and turn it on, then the battery is bad;

6. Check the voltage with a multimeter, and monitor the voltage while starting the machine. If the voltage does not change, it means the battery is normal;

   • B.
     Failure Cause Analysis: The power button is in poor contact or damaged.
     Solution: Send silicone buttons to users or return to the factory for replacement parts.

   • C.
     Failure Cause Analysi s: Controller circuit failure.
     Solution: Return the controller to the factory for inspection or send accessories

Q: Encountering a problem and need help with the path?

1. A: For after-sales issues, please follow YouTube and search the Perfcare video channel. The channel will constantly update issues that customers are concerned about and display them through videos.

2. YOUTUBE Perfcare Link：
   https://www.youtube.com/@ElectricWheerchairPerfcare

3. In addition, you can pay attention to the QA section of the Amazon channel, search for the keywords you want, and there will be updates on issues that are of great concern to customers.

4. Important :If you have any questions, please contact the customer in time first. It is best to bring pictures or videos. The customer service can help you solve the problem accurately.

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