VICTORY PS17 30 Inch Professional Under Cabinet Range Hood Installation Guide

VICTORY PS17 30 Inch Professional Under Cabinet Range Hood

• NOTICE: For residential use only.
• Installer: Leave this guide with the homeowner.
• Homeowner: Keep this guide for future reference.
• www.victoryrangehoods.com

IMPORTANT SAFETY NOTICE

Read all instructions before installing and operating this appliance

• The installation in this manual is intended for qualified installers, service technicians or persons with similar qualified backgrounds. Installation and electrical wiring must be done by qualified professionals and by all applicable codes and standards, including fire-rated construction.
• DO NOT attempt to install this appliance yourself. Injury could result from installing the unit due to lack of appropriate electrical and technical background.
• Range hood may have very sharp edges; please wear protective gloves if it is necessary to remove any parts for installation, cleaning or servicing.
• Activating any switch ON before completing installation may cause ignition or an explosion.
• Due to the size and weight of this range hood, a two-person installation is recommended.

To reduce the risk of fire, electric shock, or injury to persons:

• For general dictating use only. DO NOT use to exhaust hazardous or explosive materials and vapours.
• The combustion air flow needed for the safe operation of fuel-burning equipment may be affected by this unit’s operation. Follow the heating equipment manufacturer’s guidelines and safety standards such as those published by the National Fire Protection Association (NFPA), the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities.
• Before servicing or cleaning the unit, switch the power OFF at the service panel and lock the service panel to prevent power from being switched ON accidentally.
• Clean grease-laden surfaces frequently. To reduce the risk of fire and to disperse air properly, make sure to duct air outside. DO NOT duct exhaust into spaces between walls, crawl spaces, ceilings, attics and/or garages.
• Ducted fans MUST always be ducted to the outdoors.
• Use only metal ductwork and this unit MUST be grounded.
• Sufficient air is needed for proper combustion and exhausting of gases through the duct to prevent back drafting.
• When cutting or drilling into a wall or ceiling, be careful not to damage electrical wiring or other hidden utilities.
• All electrical wiring must be properly installed, insulated and grounded.
• Old ductwork should be cleaned or replaced if necessary to avoid the possibility of a grease fire.
• Check all joints on ductwork to ensure proper connection and all joints should be properly taped.
• Use this unit only in the manner intended by the manufacturer. If you have questions, contact the vendor.

To reduce the risk of a stovetop grease fire

• Keep all fans, spacers, filters, grease tunnels, oil containers and grease-laden surfaces clean. Grease should not be allowed to accumulate on fan, baffle, spaces, filter, grease tunnel and oil container.
• Always turn the range hood ON when cooking at high heat or when cooking foods that produce flames.
• Use high settings on the cooking range only when necessary.
• Never leave surface units unattended at high settings. Boilovers cause smoking and greasy spillovers that may ignite. Heat oils slowly on low or medium settings.
• Clean dilating fan frequently.
• Always use appropriate cookware and utensils size.
• Always use cookware appropriate for the size of the surface element.

To reduce the risk of injury to persons in the educt of a stovetop grease fire:

• Smother flames with a close-fitting lid, cookie sheet, or metal tray, then turn OFF the burner. Be careful to PREDuct BURNS. Never pick up a pan that has flames—you may be burned. Keep flammable and/or combustible material away from flames. If the flames DO NOT go out immediately, EVACUATE and CALL the FIRE DEPARTMENT or dial your local emergency service immediately.
• DO NOT use WATER, including wet dishcloths or towels — it will result in a violent steam explosion
• Use an extinguisher ONLY if:
• You know you have a Class A, B, C extinguisher, and you already know how to operate it.
• The fire is small and contained in the area where it started.
• The fire department is on the way.
• You can fight the fire while having access to a safe exit.

To reduce the risk of injury to persons in the educt of a gas leak:

• Extinguish any open flame.
• DO NOT turn on the range hood fan or any type of dilator.
• DO NOT turn on the lights or any type of appliance.
• Open all doors and windows to disperse the gas. If you still smell gas, call the gas company and fire department or dial your local emergency service immediately.

Your safety and the safety of others is very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed.

Warning

This is the safety alert symbol. This symbol alerts you to potential hazards that can hurt you and others. All safety messages will follow the safety alert symbol and the word “WARNING”. The manufacturer and/or distributor/reseller declines all responsibility in the educt of failure to observe the instructions given here for installation, maintenance and suitable use of the product. The manufacturer and/or distributor/reseller further declines all responsibility for injury due to negligence and the warranty of the unit automatically expires due to improper maintenance. The manufacturer and/or distributor/reseller will not be held responsible for any damages to personal property or real estate or any bodily injuries whether caused directly or indirectly by the range hood.

ELECTRICAL REQUIREMENTS

IMPORTANT: Observe all governing codes and ordinances.

It is the customer’s responsibility:

• To contact a qualified electrician
• To assure that the electrical installation is adequate and in conformance with the National Electrical Code, ANSI/NFPA 70 — latest edition*, or CSA Standards C22. 1-94, Canadian Electrical Code, Part 1 and C22. 2 No. 0-M91 – latest edition** and all local codes and ordinances.

If codes permit and a separate ground wire is used, it is recommended that a qualified electrician determine that the ground path is adequate. A 120-volt, 60 Hz, AC-only, fused electrical supply is required on a separate 15-amp circuit. DO NOT ground to a gas pipe. Check with a qualified electrician if you are not sure that the range hood is properly grounded. DO NOT have a fuse in the neutral or ground circuit.

IMPORTANT
 Save this Installation Guide for the electrical inspector’s use. The range hood must be connected with copper wire/plug only. The range hood should be connected directly to the fused disconnect (or circuit breaker) box through flexible armoured or non-metallic sheathed copper cable. A U.L. – or C.S.A. – listed strain relief must be provided at each end of the power supply cable. Wire sizes (copper wire only) and connections must conform with the rating of the appliance as specified on the model/serial rating label. Wire sizes must conform to the requirements of the National Electrical Code ANSI/NFPA 70 — latest edition*, or CSA Standards C22. 1-94, Canadian Electrical Code Part 1 and C22. 2 No. 0-M91 – latest edition** and all local codes and ordinances. A U.L. – or C.S.A. – listed conduit connector must be provided at each end of the power supply cable (at the range hood and the junction box). Copies of the standards listed may be obtained from:

• National Fire Protection Association Batterymarch Park Quincy, Massachusetts 02269
• CSA International 8501 East Pleasant Valley Road Cleveland, Ohio 44131-5575

VENTING REQUIREMENTS

• The duct system must terminate to the outside (roof or side wall).
• DO NOT terminate the duct system in an attic or other enclosed area.
• DO NOT use 4” (10.2 cm) laundry-type wall caps.
• Use metal/aluminium duct only. A rigid metal/aluminium vent is recommended.
• DO NOT use a plastic duct.
• Always keep the duct clean to ensure proper airflow.
• Calculate the following figures before installation:
  1. Distance from the floor to the ceiling.
  2. Distance from countertop/stove to range hood (recommend* 24” to 30”).
  3. Height of hood and duct cover.

For the most efficient & quiet operation:

• A distance of 24” to 30” is recommended* between the stovetop and the bottom of the range hood.
• It is recommended that the range hood be vented vertically through the roof through 7” or bigger round metal/aluminium duct work.
• The size of the duct should be uniform.
• Use no more than three 90° elbows.
• Make sure there is a minimum of 24” (61 cm) of straight duct between the elbows if more than one elbow is used.
• DO NOT install two elbows together.
• The length of the duct system and some elbows should be kept to a minimum to provide efficient performance.
• The duct system must have a damper. If the roof or wall cap has a damper, DO NOT use the damper (if supplied) on top of the range hood.
• Use aluminium foil tape to seal all joints in the duct system.
• Use caulking to seal the exterior wall or roof opening around the cap. USE 8” ROOF OR WALL VENT CAP MINIMUM.

IMPORTANT

• A minimum of a 7” round duct (standard for this range hood) must be used to maintain maximum airflow efficiency.
• Always use rigid-type metal/aluminium ducts if available to maximize airflow when connecting to the provided duct.
• Please use the Duct Run Calculation below to compute the total available duct run when using elbows, transitions and caps.
• ALWAYS, when possible, reduce the number of transitions and turns in the duct run. If a long duct run is required, increase the duct size from 7” to 8”. If a reducer is used, install a long reducer instead of a pancake reducer. Reducing the duct size will restrict airflow and decrease efficiency.
• If turns or transitions are required: Install as far away from the opening and as far apart, between 2, as possible.
• The minimum mount height between the stove top and to hood bottom should be no less than 24 inches*.
• Maximum mount height between stove top to hood bottom should be no higher than 30 inches*.
• It is important to install the hood at the proper mounting height. Hoods mounted too low could result in heat damage and fire hazards; while hoods mounted too high will be hard to reach and will lose its performance and efficiency.
• If available, also refer to the stove top manufacturer’s height clearance requirements and recommended hood mounting height above range.

Minimum Duct Size

• Round – 7” minimum
• Round – 8” recommended if 7” round cannot be acquired. Use Aluminium foil tape to properly seal.

CALCULATING DUCT SYSTEM LENGTH

To calculate the length of the duct system you require, subtract the equivalent feet for each “Duct piece” (Table Below) used in the system from the “Recommended maximum run” (Table Below). The longest duct run that is acceptable (if completely straight) is 50 feet. The number of duct pieces (el- bow, transition, etc.) installed in your duct run will determine the maximum length the duct run can be. Please refer to the example below:

Duct Run Calculation:

Recommended maximum run
7” round duct| 50 ft

Duct piece deduction
Each 90º elbow used| 9 ft
Each 45º elbow used| 5 ft
Each round-to-rectangle transition used| 7 ft
Sidewall cap with damper| 7 ft
Roof cap| 7 ft

Duct Run Calculation example: One roof cap, two 90º elbows, and one 45º elbow used: 7ft + 9ft + 9ft + 5ft = 30ft used. The above duct pieces used are equivalent to 30ft of a straight duct run. Subtract 30ft from the allowable 50ft. The remaining distance of 20ft is the longest that the straight ducting (in addition to the vent pieces) can be.

SPECIFICATIONS

Body| Stainless Steel (19 gauge)
Power Rating| 120V/60Hz (USA & Canada standard)
General Input Power| 260W + 70W for halogen / 10W for LED
Motor Input Power| 260 W
Motor Revolution| 800 RPM (±10%) to 1300 RPM (±10%)
Levels Of Speed Control| 4 Levels
Maximum Airflow| 900 CFM
Air Pressure| 150 Pa (200 Pa Maximum)
Noise Level (sone)| 1.5 – 7.5 Sone
Motor Type| Double Chamber Ultra Quiet ( Metal blades)
Fan Type| Centrifugal Squirrel Cage
Control Type| Electronic Control Panel with Backlight
Filtration Type| Stainless Steel Baffle Filters
Illumination| 2 x 35W halogen / 2 x 5W LED, GU10, 120V
Venting Size| Top, 7 Inches Round
Warranty| 1 YEAR ( parts warranty )

• Subject to change without notice, please contact Victory Range Hoods for details.

REQUIRED TOOLS

PARTS SUPPLIED

NOTE:
Where necessary, additional screws will be needed for installation and added support, but are not included. Please review the contents before installation.

DIMENSIONS

PREPARATION

WARNING
Severe Injury Hood may have very sharp edges. Please wear protective gloves if it is necessary to remove any parts for installing, cleaning or servicing.

WARNING
Excessive Weight Require three or more persons to move and install this range hood. Spinal or other bodily injuries could occur if it is not followed.

BEFORE INSTALLING THE RANGE HOOD, CHECK FOR PHYSICAL DAMAGE. THIS RANGE HOOD COMES WITH A WIRE AND PLUG. TEST THE HOOD BEFORE INSTALLATION.

If there is a grinding noise coming from the motor, DO NOT INSTALL IT, contact us as soon as possible.

Advanced Preparations

1. Read the entire installation guide and user manual thoroughly, and understand instructions and warnings.
2. Be familiar with the controls of the range hood.
3. Place the range hood on a flat, stable surface. Connect the range hood to a designated standard outlet (please refer to the product label for the suitable voltage of this unit) and verify no debris has entered the duct openings, then turn on the range hood.
4. Place all supplied parts and required hardware on a flat, stable surface and verify the existence of all supplied parts.
5. Carefully remove the white/blue plastic protective coat from the chimney covers and range hood if any.

Preparations

NOTE: To avoid damage to your hood, prevent debris from entering the duct opening.

1. Determine and mark the centre line on the ceiling where the range hood will be installed. Make sure there is proper clearance within the ceiling or wall for the exhaust duct.
2. Due to the weight and size of this unit, please make sure that the support system or framework being used is stable and secure in the ceiling.
3. Put a thick, protective covering over the countertop, cooktop or range to protect from damage or dirt. Remove any hazardous objects around the area when installing.
4. Mark the locations of the support mounting bracket holes, vent cutout (if used) and power supply cable cutout on the ceiling. Use a drill and sabre saw or keyhole saw to cut openings for the power supply cable and duct.
5. Use caulking to seal exterior wall or roof openings.
6. Disconnect the main electrical supply, and prepare and run electrical wiring through ceiling. Leave approximately 12” of electrical cord hanging from the ceiling. Do not restore power until the wiring is completed.
7. Disconnect the power cord, remove the stainless steel baffle filter and grease tunnel.
8. Set aside the stainless steel baffle filters and grease tunnel until the range hood is properly installed.

INSTALLATION

1. Cut an opening in the bottom of the cabinet, using the dimensions shown in the table above. Ensure you have ⅞” space from wall to your cut out to accommodate the range hood box insert for ducting and power.
2. Insert the range hood in the cabinet
3. secure with 4 mounting screws from the inner side of the range hood.
   • NOTE: Wood blocking may be needed for added support for mounting screws.
   • CAUTION: Make certain the range hood is secure before releasing!

For safety purposes, pre-drilled mounting holes are provided through the back of the hood. For a more secure installation, use as many installation holes as needed to secure from the inside of the hood.

BACK VIEW

NOTE: DO NOT USE threaded drywall anchors to support the hood when mounting the hood on sheetrock. Mounting the hood on wall studs or lumbar is highly recommended.

From the inside rear panel of the range hood, use woodscrews (not included) to mount into the studs based on your measurements already established. Connect the range hood to a designated standard outlet and check the fan motor and lights are functioning. Be alert of any electrical hazards and refer to the product label for the suitable voltage of this unit.

SAFETY WARNING: Risk of electrical shock. this range hood must be properly grounded. Make sure this is done by a qualified electrician following all applicable national and local electrical codes. Before connecting wires, switch the power off at the service panel and lock the service panel to prevent power from being switched on accidentally.

• Distance from wall to transition circumference edge for 7” – Ø Transition will be 1 ⅞”.
• Use aluminium foil tape to make all joints secure and air-tight.
• Use an 8” round steel pipe to connect the exhaust on the ood to the ductwork above. Use aluminium foil tape to make all joints secure and airtight. Use a 10” round steel pipe when using 10” – Ø Transition.
• Ensure the cylinder duct passes through, leading to the roof cut out for the exhaust connecting duct.

INSTALLATION OF FILTERS

VENTING METHODS

• This range hood is factory-set for venting through the roof or wall.
• Ductwork can terminate either through the roof or wall. To vent through a wall, a 90° elbow is needed.

IMPORTANT

• NEVER exhaust air or terminate duct work into spaces between walls, crawl spaces, ceilings, attics or garages. All exhaust must be vented to the outside.
• Use metal/aluminium ductwork only.
• Fasten all connections with sheet metal screws and tape all joints with certified Aluminum Tape.
• Use caulking to seal the exterior wall or roof opening around the cap.
• Colder climates require wrapping insulation around the ducts and optional blowers.
• The system must have a Backdraft Damper.
• Due to different ceiling height configurations, the recommended height may not be applicable.

RANGE HOOD OPERATIONS

Control Panel Layout and Button Configurations
Always turn fans ON a couple of minutes before cooking to establish air flow and allow fans to run for a few minutes after cooking for cleaner air in the kitchen. The Quiet Speed Button (On/Off) button must be pressed before a Speed Control button can be activated.

NOTE: The Light On/Off switch is independent of all Fan buttons, and will not be affected by the Fan On/Off/Timer button.

Turn On/Off/ Fans

• Press the FAN On/Off/Timer button to illuminate all speed selection buttons. Select the “Quiet”, Low, Medium, or High selection buttons for desired fan speed. Once a button is pressed, the button selected will continue to illuminate. You may select different speeds at any time cancelling your previous selection.
• Press the FAN On/Off/Timer button twice to turn off the power.

Activate 3-Minute Timer Mode for Fans

• Press the FAN On/Off/Timer button to illuminate all speed selection buttons. Select the “Quiet” speed, Low Speed, Medium Speed, or High-Speed buttons to select the desired fan speed. Once a button is pressed, the button selected will continue to illuminate. You may select different speeds at any time.
• To activate the 3-minute timer mode, press the FAN On/Off/Timer button, again and the illuminated buttons will blink indicating that the fans will turn off in 3 minutes.
• Press the FAN On/Off/Timer button once to turn off the power and cancel timer mode.

Turn On/Off Lights:

• Press the Light Switch button to power on/off the lights.

CAUTION: DO NOT touch the lights until switched OFF and cooled.

TROUBLESHOOTING

1. If the range hood or lights do not operate after installation
2. The range hood vibrates when the blower is on
3. The blower or fan seems weak
4. The lights work but the blower is not spinning at all, is stuck or is rattling.
5. The hood is not venting out properly

• Check if the range hood has been plugged in, and make sure that all power has been turned back ON, fused not blown and all electrical wiring is properly connected.
• Swap out light assemblies to working ones to determine whether it is caused by defective bulbs. See Replacing the light bulbs page.
• The range hood might not have been secured properly onto the ceiling or wall.
• The impeller may be out of balance.
• The duct is too small. Range hood WILL NOT function efficiently with insufficient duct size. For example: Connecting this hood to a 4”, 5” or 6” duct will reduce the suction and create extra noise and vibrations. Check if the duct is clogged or if damper unit is not installed correctly or opening properly. A tight mesh on a side wall cap unit might also cause restriction to the airflow.
• The blower might be jammed or scraping the bottom due to shipping damage. Please contact us immediately.
• Make sure the distance between the stove top and the bottom of the hood is within 24” and 30” in distance. Due to different ceiling height configurations, the recommended height may not be applicable.
• Reduce the number of elbows and length of ductwork. Check if all joints are properly connected, sealed, and taped.
• Make sure the power is on high speed for heavy cooking.
• The duct size must be 7”, or larger. Please make sure there are NO reducers or plenums in the ductwork.
• Refer to Duct Venting in the Venting Methods page for illustrative examples.

NOTE: For all other inquiries, please contact Victory Range Hoods.

DO’S AND DON’TS FOR DUCT VENTING

• Avoid the use of sharp elbows. Use 45 degrees instead, if possible.
• DO NOT use REDUCERS. Keep the size of the duct the same, as per the manual. A reducer will reduce the CFM of the hood and increase the noise.
• DO NOT use plenum boxes. Boxes create turbulence and make the hood inefficient. Use a smooth elbow to guide the air outdoors.

USE AND CARE INFORMATION

Operations

• Read and understand all instructions and warnings in this manual before operating the appliance. Save these instructions for future reference.
• Always leave safety grills and filters in place. Without these components, operating blowers could catch on to hair, fingers and loose clothing.
• NEVER dispose of cigarette ashes, ignitable substances, or any foreign objects into blowers.
• NEVER leave cooking unattended. When frying, oil in the pan can easily overheat and catch fire. The risk of self-combustion is higher when the oil has been used several times.
• NEVER cook on “open” flames under the range hood. Check deep-fryers during use: Superheated oil may be flammable.

Cleaning

• The saturation of greasy residue in the blower and filters may cause increased inflammability. Keep the unit clean and free of grease and residue build-up at all times to prevent possible fires.
• Filters must be cleaned periodically and free from accumulation of cooking residue. Old and worn filters must be replaced immediately.
• DO NOT operate blowers when filters are removed. Never disassemble parts to clean without proper instructions. Disassembly is recommended to be performed by qualified personnel only. Read and understand all instructions and warnings in this manual before proceeding.

MAINTENANCE

SAFETY WARNING: Never put your hand into the area housing the fan while the fan is operating! For optimal operation, clean the range hood and all baffle/spacer/filter/grease tunnel/oil containers regularly. Regular care will help preserve the appearance of the range hood.

Cleaning Exterior surfaces

• Clean periodically with stainless steel cleaner and clean cotton cloth. Do not use corrosive or abrasive detergent (e.g. Comet Power Scruv®, EZ-Off® oven cleaner), or steel wool/scoring pads, which will scratch and damage the stainless steel surface. For heavier oil use liquid degrease such as “Forumla 409®” or “Fantastic®” brand cleaner.
• If the hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of the hood. Avoid getting cleaning solutions onto or into the control panel. Follow the directions of the stainless steel cleaner. CAUTION: Do not leave it on too long as this may cause damage to the hood finish. Use a soft towel to wipe off the cleaning solution, and gently rub off any stubborn spots. Use a dry soft towel to dry the hood.
• After cleaning, you may use non-abrasive stainless steel polish such as 3M® or ZEP®, to polish and buff out the stainless lustre and grain. Always scrub lightly, a with clean cotton cloth, and with the grain.
• DO NOT allow deposits to accumulate or remain on the hood.
• DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface and cause rusting.
• DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact with stainless steel for extended periods. Many of these compounds contain chemicals, which may be harmful. Rinse with water after exposure and wipe dry with a clean cloth.

Cleaning Stainless Steel Filters

IMPORTANT: Drain oil from the grease tunnel and filters before oil and residue overflow!

• The stainless steel filters are intended to filter out residue and grease from cooking. It need not be replaced regularly, but are required to be kept clean.
• Filters should be cleaned after every 30 hours of use.
• Stainless steel filters are dishwasher-safe. Spray “Formula 409®” or equivalent degreasing detergent and leave to soak if very dirty. Dry the filters and re-install them before using the hood.

Replacing Filters

• Should filters wear out due to age and prolonged use, please contact Victory Range Hoods to order replacement filters.

BULB REPLACEMENT

Replacing the light bulb:

• Make sure the range hood is unplugged or turn OFF the breaker.
• Make sure the lights are cool to the touch, before carefully removing the old light fixture and replacing it with the new one.

1. Use a thin laminate card (like a business card, or plastic palette knife to prevent scratches on the metal finish) and insert in between the switch panel and LED bulb housing. Work your way around (2) until the light housing pops out.

2. Twist the connector cap off, and (4) dislodge from the electrical tether. LED Bulb is model: GU10. Contact Victory Range Hood and place an order, or you may purchase at your nearest hardware store.
   BULB REPLACEMENT (continued)

3. Push in the inner ring tabs to release the outer ring.

4. Lift and remove the outer ring. Remove the inner ring from the bulb. Replace GU10 bulb.

To re-assemble, simply reverse the steps (6) to (2). To re-install, (7) press the bulb housing carefully and firmly into the recess, until you hear a positive snap.

• Observe all safety precautions before you proceed to turn ON the breaker and range hood to test for operation.

WARRANTY

TO OBTAIN SERVICE UNDER WARRANTY
You must present proof of the original purchase date. Please provide an original dated proof of purchase (sales receipt/invoice) to obtain service under warranty.

One Year Parts Warranty
For one year from the date of original purchase, Victory Range Hoods will provide free-of-charge, non-con-sumable replacement parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth below, Victory Range Hoods will replace any part of its products that prove defective because of improper workmanship or materials. Replacement parts or products will be provided by Victory Range Hoods on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.

Who is Covered
This warranty is extended to the original purchaser for products purchased for ordinary home use.

This Warranty Will Be Voided When
Product is damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unau-thorized disassembly, repair, modification, or failure to follow installation instructions. When a product is used commercially or other than its intended purpose. Damaged because of improper connection with equipment of other manufacturers. Repaired or modified by anyone other than Victory Range Hoods. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly or has been sold second-hand.

What is Not Covered
Consumable parts such as light bulbs, and metal and charcoal filters. The natural wear of finish, and wear due to improper maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products. Chips, dents or cracks due to abuse, misuse, freight damage, or improper installation. Damage of product caused by accident, fire, floods or acts of God. The manufacturer and/or distributor/reseller is not liable for, and does not cover under warranty, any loss of properties or any costs associated with removing, servicing, installing, or determining the source of problems with this product. This warranty is valid in Canada and the United States of America. It is non-transferable and applies only to the original purchaser and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date of original purchase and, no warranties, whether expressed or implied, shall apply to this product thereafter. To obtain warranty service, you may contact Victory Range Hoods. Please confirm the terms of Victory Range Hood’s policies before contacting us. Typically, you must include product identification information, such as the model number/name with a detailed description of the problem you are experiencing. You must also include proof of the date of original purchase as evidence that the product is within the applicable warranty period and that it is a genuine range hood from Victory Range Hoods.

DISCLAIMER

Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill or express receipt. request the name and signature of the carrier’s agent and keep a copy to support your claim. Upon acceptance of items, the owner assumes responsibility for its safe arrival. Report damages to the carrier and file a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with the necessary forms for filing a claim.
Damages on any returns or exchanges caused during transit are not covered under our warranty (the customer must insure the return with the shipping company). If your range hood is damaged in transit, please contact us within 14 days of receiving your new order to report the damages. Victory Range Hoods will, to the best of its ability, file a damage claim and investigate the matter. Please inspect the contents of the package(s) carefully upon receiving it! We must be notified of any damages and/or missing parts within fourteen (14) days of your receipt of the package(s). Claims will not be accepted after fourteen (14) days.

NOTE: Items are thoroughly tested and carefully packed in our facility before shipping. Products must be returned in good working condition with ALL original parts and documentation packed in all original cartons, fillers and shipping cartons. A restocking fee of 10% will be charged for all approved return(s). Exchanges or returns will not be accepted if the unit has been installed, and may be rejected if parts are missing. Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found after installation and not affecting hood performance are not covered under our warranty for returns or exchanges. Service visits are not covered under warranty and will carry a service charge.

CONTACT US
If you require assistance, please contact Victory Range Hoods. Please have your order number and model of the range hood ready. You must have this information to receive a response to your request. If you need replacement parts, we recommend using only genuine parts. Our accessories and parts are engineered and designed specifically for VICTORY range hoods. Each part is rigorously tested assuring the utmost in durability and reliability, providing a factory match, factory-installed appearance and functionality tailored to each range hood model.
583 Nicola Avenue, Port Coquitlam, BC, Canada

• Toll Free: 1-800-394-4020
• info@victoryrangehoods.com
• The information in this document is subject to change without notice, please contact Victory Range Hoods for updated details.
• 583 Nicola Avenue | Port Coquitlam | BC | Canada | V3B 0M3 www.victoryrangehoods.com

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