Nothing Ear 2 Wireless ANC Headphones User Guide

Ear 2 Wireless ANC Headphones
User Guide

TROUBLESHOOTING STEPS

1. Ear plug Medium size (the pre installed) came with a small tear.
   – Explanation 1 Every product will be inspected at the factory. Please provide more information so that we can better solve your problem.

2. Signs Of Previous use
   • Explanation 1 Every product will be inspected at the factory. Please provide more information so that we can better solve your problem.

3. ANC mode randomly turns off when in use
   • Explanation 1) Our design is that the ANC mode will automatically switch when the earphones are in and out of the ear. When the ear cap size is not suitable, or the earphones moves during exercise, which is manifested as the phenomenon of automatic switching of noise reduction. Our company has interviewed and communicated with many users. Confirmed: 2) If the user has long hair, it will cause the hair to come into contact with the touch area of the earphone, resulting in a false touch, causing the mode to automatically switch
   • Measures 1) NOTHING has provided 3 different types of ear caps in the factory package. It is recommended that users replace the appropriate ear caps to ensure that the earphones are comfortable to wear and fit tightly with the auricle; 2) NOTHING has been optimized in the new version V86, Please upgrade the software to improve user experience.

4. Sound constantly drops off.
   • Explanation 1) If there are many wireless devices around, which will cause interference of signals in the same frequency band, which will cause a stuck phenomenon. TWS headphones have this phenomenon in this environment. 2) When the ear cap size is not suitable, the earphone shakes when exercising, causing the earphone sound to pause automatically.
   • Measures 1) NOTHING has provided 3 different types of ear caps in the factory package. It is recommended that users replace the appropriate ear caps to ensure that the earphones are comfortable to wear and fit tightly with the auricle; 2) NOTHING has been optimized in the new version V86, Please upgrade the software to improve user experience.

5. Connectivity and sound dropout with iPhone
   • Explanation same as above.

6. Initially this was working however the device has stopped charging and I am now unable to use the earphones.
   • Explanation 1) The earphones are out of power due to long-term unused use, resulting in the earphones failing to turn on successfully; 2) During daily use, the left ear or right ear is used alone, and the battery runs out, and the earphones cannot be turned on without timely recharging the earphones;

7. There is a foreign object in the charging contact area between the charging box and the earphone, which makes it impossible to contact, and the charging box cannot charge the earphone.
   • Measures 1 The earphones and the box can work by connecting the charger for 1 hour or more in time; 2) At the same time, NOTHING and customer service will also take the initiative to provide users with troubleshooting guidance and upgrade reminders to improve user experience.

8. There is a glitch with the software. I am unable to pair the earbuds within the app.
   • Explanation First of all, it is necessary to confirm whether the user is successfully paired on the host.
   If the setting page can be paired and used, it is recommended that the user uninstall and reinstall the APP to restore it; please also provide more information to solve your problem.
   • Measures NOTHING and customer service will also take the initiative to provide users with troubleshooting guidance and upgrade reminders to improve user experience.

9. nothing ear 1 one side not working cx want to return the item
   • Explanation 1) The earphones are out of power due to long-term unused use, resulting in the earphones failing to turn on successfully; 2) During daily use, the left ear or right ear is used alone, and the battery runs out, and the earphones cannot be turned on without timely recharging the earphones;

10.  There is a foreign object in the charging contact area between the charging box and the earphone, which makes it impossible to contact, and the charging box cannot charge the earphone.
    • Measures 1 The earphones and the box can work by connecting the charger for 1 hour or more in time; 2) At the same time, NOTHING and customer service will also take the initiative to provide users with troubleshooting guidance and upgrade reminders to improve user experience.

To know more about the troubleshooting, click on https://support.nothing.tech/hc/enus/categories/7455115681041-Troubleshooting

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