BenQ GW2480 LCD Monitor Stylish with Eye Care Installation Guide

: June 14, 2024
: BenQ

Table of Contents

GW2480 LCD Monitor Stylish with Eye Care
Frequently asked questions (FAQ)
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GW2480 LCD Monitor Stylish with Eye Care

LCD Monitor
Troubleshoot Manual
Stylish Monitor with Eye Care Technology | GW2480

Frequently asked questions (FAQ)

Imaging

Q) The image is blurred.

Q) Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Q) Pixel errors can be seen.

• One of several pixels is permanently black, one or more pixels are permanently white, and one or more pixels are permanently red, green, blue or another colour. • Clean the LCD screen. • Cycle power on-off. • These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

Q). The image has a faulty colouration.

• It has a yellow, blue or pink appearance. • Go to Picture and Reset Color, and then choose YES to reset the colour settings to the factory defaults. • If the image is still not correct and the OSD also has faulty colouration, this means one of the three primary colours is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get the necessary support.

Q). The image is distorted, flashes or flickers.

Q). You are running the monitor at its native resolution, but the image is still distorted.

• Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input source, you can use the Display Mode function to set a proper aspect ratio for the input sources.

Q). The image is displaced in one direction.

Q). A faint shadow from the static image displayed is visible on the screen.

Power LED indicator

Q). The LED indicator is white or orange.

OSD controls

Q) The OSD controls are inaccessible.

• To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

OSD messages

Q) A message Out of Range on the screen during the computer boot-up process.

• If there is a message Out of Range on the screen during the computer boot-up process, this means computer compatibility is caused by the operating system or graphic card. The system will adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio

Q) No sound can be heard from the built-in speakers. (selected models only)

• Check whether the desired cable to input audio signals is properly connected. • Increase the volume (volume may be muted or too low). • Remove your headphone and/or external speakers. (If they are connected to the monitor, the builtin speakers are automatically muted.)

Q) No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK, • Increase the volume (volume may be muted or too low) on the external speakers.

Sensors (selected models only)

Q) The light sensor of the monitor does not work well.

• The light sensor is located at the front bottom of the monitor. Please check: • If you have removed the sensor protection sticker. If the Bright Intelligence function is set to ON. Check Eye Care > Bright Intelligence. • If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly. • If there are any objects or clothing in bright colours in front of the sensor. Bright colours (especially white and fluorescent colours) reflect light and the sensor cannot detect the main light sources.

Need more help?
If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service