Sparklight W73H Yealink IP DECT Handset User Guide

: June 15, 2024
: Sparklight

Table of Contents

Sparklight W73H Yealink IP DECT Handset
W73H Handset
BASIC FUNCTIONS
References
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Download This Manual (PDF format)

Sparklight W73H Yealink IP DECT Handset

YEALINK W73P

Quick Start Guide

No.	Item	Description
1	Receiver	Receives audio in receiver mode.
2	Power LED Indicator	Indicates call status, message status, and charging

BASIC FUNCTIONS

Placing a Call
After the handset is registered to the base station, you can use your handset to place an internal or external call. The handset can handle 2 calls at the same time.

Placing External Calls
To make a telephone call, simply enter the extension number or telephone number of your destination and press the OK or Off-hook key.

Placing Multiple External Calls
When you are in an active call, you can put your call on hold and then place a new call.

Select New Call.
Enter the extension number or telephone number and then press the OK key.

Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, or missed.

Press History or go to OK > History.
Select the desired call list.
Highlight a contact and press the Off-hook key or Send.

Placing a Call from the Directory
You can place a call to a contact directly from your directory.

Press OK > Directory.
Select the desired directory.
Highlight a contact and press the Off-hook key or Send.

Redial
You can redial a call from the Redial list. The W73H stores the last 20 dialed phone numbers. When the redial list gets full, the handset will automatically erase the oldest entry when a new number is dialed.

Muting / Unmuting Audio
You can mute the microphone during an active call so that theother party cannot hear your discussion with your colleagues. Simply press the Mute key during a call to mute the microphone, and then press the Mute key again to unmute the handset.

Call Hold and Resuming a Call
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music set on the Horizon platform for the user.
When you are in an active call, simply press Options > Hold to place a call on hold, and then select Resume to resume the call.

CALL FORWARDING
You can set your call forwarding setting from the device, and these will update the Horizon platform. The types of call forwarding available are

Go to OK > Call Features > Call Forward.
Select the desired line.
Select the desired forwarding type and enable it.
Enter the destination number in the Target or Forward to field.

YEALINK W73P QUICK START GUIDE
Let’s get you up and running with your new phone.

Once your administrator has assigned your Hosted Voice service, you’ll receive two emails

One with your My Phone and Voice Portal login credentials.
One with a temporary password for My Phone portal.

Accessing Voicemail
Press the Messages icon or dial your extension on your phone and follow the prompts. On first login you’ll be asked to change your passcode.

Accessing My Phone Portal
Go to businessvoice.sparklight.net/my phone next/ and enter your username and password. You’ll be asked to change your password the first time you visit the site.

Need more help?
We want to make this easy for you. You’ll find more guides and video tutorials at business.sparklight.com/support/hosted- voice

W73H Handset

No.	Item	Description
1	Receiver	Receives audio in receiver mode.
2	Power LED Indicator	Indicates call status, message status and charging

Switches among the receiver, headset and handsfree modes.
Answers an incoming call.
Places a call in handsfree mode.

Press briefly to return to the previous screen.
Long press to return to the idle screen.
Press to turn the handset on.
Long press on the idle screen to turn the handset off.
Cancels actions or ends a call.
Rejects an incoming call.

10| Off-hook Key|

Answers an incoming call.
Enters the redial calls list.
Places a call-in receiver or headset mode.

BASIC FUNCTIONS

Placing a Call
After the handset is registered to the base station, you can use your handset to place an internal or external call.
The handset can handle 2 calls at the same time.

Placing External Calls
To make a telephone call, simply enter the extension number or telephone number of your destination and press OK or Off-hook key.

Placing Multiple External Calls
When you are in an active call you can put your call on hold and then place a new call.

Select New Call.
Enter the extension number or telephone number and then press the OK key.

Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, or missed.

Press History or go to OK > History.
Select the desired call list.
Highlight a contact and press the Off-hook key or Send.

Placing a Call from the Directory
You can place a call to a contact directly from your directory.

Press OK > Directory.
Select the desired directory.
Highlight a contact and press the Off-hook key or Send.

Redial
You can redial a call from the Redial list. The W73H stores the last 20 dialed phone numbers. When the redial list gets full, the handset will automatically erase the oldest entry when a new number is dialed.

Muting / Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear your discussion with your colleagues.
Simply press the Mute key during a call to mute the microphone, and then press the Mute key again to unmute the handset.

Call Hold and Resuming a Call
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music set on the Horizon platform for the user.
When you are in an active call, simply press Options > Hold to place a call on hold, and then select Resume to resume the call.

CALL FORWARDING
You can set your call forwarding setting from the device and these will update the Horizon platform.

The types of call forwarding available are

Always Forward. Incoming calls are always forwarded. There is no prompt on the phone screen when the line receives an incoming call.
Busy Forward. Incoming calls are forwarded when the line is busy.
No Answer Forward. Incoming calls are forwarded if not answered after a period.

Go to OK > Call Features > Call Forward.
Select the desired line.
Select the desired forwarding type and enable it.
Enter the destination number in the Target or Forward to field.
If you select the No Answer (No Answer Forward), select the desired ring time to wait before forwarding from the After Ring Time field.
Confirm the action.

TRANSFER CALL
During a call, you can transfer the call to another contact.

You can use one of three ways

Blind Transfer: Transfer a call directly to the third party without consulting.
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Blind Transfer

Select Options > Transfer, or press the TRAN key during a call.
Enter the number you want to transfer the call to or select Directory > Directory/History to choose a contact.
Press TRAN or Transfer to complete the transfer.

Attended Transfer

Select Options > Transfer, or press the TRAN key during a call.
Enter the number you want to transfer to and dial out.
After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer.

LOCAL CONFERENCE

You can initiate a three-way (including yourself) conference calls with your contacts on the phone.
Place a call to the first party.
When the first party answers the call, select Options > Conference. The active call is placed on hold.
Dial the second party’s number.
When the second party answers the call, select Conf. to invite two parties to join the conference.

Merging Two Calls into a Conference
You can invite a held call into a conference call with the active call.