Sparklight CommPilot Voice Portal User Guide
- June 6, 2024
- Sparklight
Table of Contents
Sparklight CommPilot Voice Portal
TECHNICAL SUPPORT
Accessing Voice Mail:
On-net: dial 62, this accesses the Voice Portal menu.
Off-net: dial your number, when voicemail picks up, enter “”, then the
passcode and “#”, and you will be connected to your Voice Mailbox to listen to
your messages. Press “*” to access the Voice Portal Main menu.
Initial setup: You will be prompted to change your passcode and record a personalized name
- Enter new passcode then “#”, then the new passcode again and “#”
- Record your name
Voice Mail details
Default Voice Mail passcode = 123456
Max greeting (message played to callers) length = 3 minutes
Max message length = 3 minutes
VOICE PORTAL MENU
VOICE PORTAL MENU
Press 1| Access Voice Mail Box
| Press 1| To listen to your message(s) (if no messages, this option is
not available)
| Press 2| Change “Mailbox Busy” greeting
| Press 3| Change “Mailbox No Answer” greeting
| Press 4| Change “Extended Away” greeting
| Press 5| Compose and send a new message
| Press 7| Delete all messages (if no messages, this option is not
available)
| **Press *| ComPilot voice portal (this takes you back to the root of
Voice Messaging system
Press 2| Change Comm Pilot Express profile| Announces current profile
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| Press 1| Available in Office profile| Plays greeting based on
trigger (No Answer or Busy)
| Press 2| Available Out of Office profile| Plays “Mailbox No Answer”
greeting
| Press 3| Busy profile| Plays “Mailbox No Answer” greeting
| Press 4| Unavailable profile| Plays “Mailbox No Answer” greeting
| Press 5| no profile|
Press 3| To record name
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| Press 1| Record (need to press “#” for it to save the recording)
| Press 2| Play current name
| Press 3**| Previous menu
Press 6| Make a call
“Enter destination digits”
“At any time during the call, press ## to return to voice portal” (this disconnects the call)
Press 8| Change passcode
Enter passcode then #
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Press 9| Exit Voice Portal
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