AVer PTZ Link Software User Manual

Items Select Camera
MIC IP

Description Select a USB connected camera which automatically detected by AVer PTZ Link from the drop-down list. Enter the IP address of the microphone (in IPv4 format).
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MIC Channels MIC IP MIC Channels
Device Name

Enter the password of the camera. Enter the IP address of the microphone (in IPv4 format). Select your microphone channels. AVer PTZ Link provides 8 channels for the free users and 128 channels for the premium users. Input a name for this device group (length has to be less than 20 characters).

[Note] AVer PTZ Link will memorize the last setting, including device name and
preset setup. When AVer PTZ Link launches, the paired devices will automatically run.
6. Click Link to pair the camera with microphone. Click OK to confirm the settings.
7. The device group has been added to the device list.
8. You can optionally set up the Priority Group if multiple device groups are sharing the same camera. To set up a Priority group, please refer to <Priority Group>.

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Priority Group
When multiple groups are sharing the same camera and connection type, and when their paired microphones detect the same voice from a person at the same time, the camera will only move to the preset position of the Priority Group. To set up a group as the Priority Group: 1. Make sure the group is enabled and well- connected. 2. Hover your cursor over a group, and click the icon. 3. Click Priority, this group will be marked with the icon. 4. To disable priority, click Priority again.
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Voice Tracking Configuration
After adding the devices to the program, you can further configure the voice tracking function. You can set up Channel by pairing up microphone channels and camera preset positions. When the microphone detects a sound, the camera will move to the pre-configured position. This function supports both IP cameras and Virtual Cameras (USB).
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Channel Setup
Channel setup allows users to perform the Voice Tracking function by pairing up microphone channels and camera preset positions. This function supports both IP cameras and Virtual Cameras (USB). To enable voice tracking by configuring Channel setup, you need to: 1. Set up preset positions of the cameras. Please refer to <Set Up Preset
Positions>. 2. Pair up preset positions with microphone channels. Please refer to <Pair Up
Preset Positions with Microphone>.
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Set Up Preset Positions
To set up preset positions for IP cameras: 1. Click to select an IP camera on the Device List. The selected device will be
highlighted with a blue frame. Make sure you have enabled the device .
2. Click Set Preset, the PTZ Link will direct you to the web page of the IP camera. Enter the username and password to login.
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3. On the Live View page, click the Preset tab on the bottom panel to set up preset positions.

To set up preset positions:

i. Enter a preset number in the Save Preset input box.

ii. Use the direction and zoom in/out buttons to move the camera view to the desired position.

iii. Click the Save button to save this position.

ii

i

iii

[Note] Each camera’s web setting page may vary. Please refer to camera’s user
manual for more details. You can set up to 256 (0~255) preset points.
4. After setting up the preset positions, you can pair the preset positions with the connected microphone. Please refer to <Pair Up Preset Positions with Microphone>.

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To set up preset positions for USB cameras: 1. Click to select an USB camera on the Device List. The selected device will be
highlighted with a blue frame.
2. Click Set Preset to set up preset positions with the AVerCamera Setting Tool. You can set up to 256 (0~255) preset positions.
3. Select a USB camera from the top camera drop-down list. 4. Select a number in the Preset setting field to set up a preset position, then use
the direction and zoom in/out buttons to move the camera view to the desired position. Click Save to save this position. 5. Configure the preset positions and then pair them with the connected microphones. Please refer to <Pair Up Preset Positions with Microphone>.
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Pair Up Preset Positions with Microphone
When AVer PTZ Link detects voice from the microphone, it triggers the related camera to the pre-configured preset position. 1. Click to select a camera on the Device List, and the selected device will be
highlighted with a blue frame. Make sure you have configured the preset positions of the selected camera.
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2. Click the Channel tab on the right-side panel, then select the preset position from the Camera drop-down list to the related Microphone channel.
3. Add notes in Remarks as reminders for the configured positions or settings. The Remarks (text overlay) for Virtual Camera (USB) may overlay on the camera view output. Please refer to Display channel remarks on virtual camera in chapter.
4. For the premium users, enable the Human tracking function optionally. Select Presenter/Zone/Hybrid in the Human tracking field to enable the function. If you do not want to enable this function, select Off.
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[Notes] To perform the Human tracking function, you will have to pre-configure the
related tracking settings on the camera. Please refer to the user’s manual of your camera. The supported models of “Human Tracking” function are listed below: USA region: – TR310/TR311/TR311HN/TR313/TR331/TR333 – TR313V2/TR333V2 – DL30 Non-USA region: – PTC310/PTC310U/PTC310H – PTC330UV2 – DL30
Microphone detects voice Camera goes to Preset 1 Presenter Tracking
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5. Click Time

to set up the duration to trigger a preset or go back to

a pre-configured Preset 0 (home position).

Item Time to trigger Preset Multiple Speakers Mode behavior
Time to go to Preset 0

Description Select a duration for the camera to move to a Preset after it detects a sound. Select Back to Preset 0 to enable Multiple
Speakers Mode. Multiple Speakers Mode will be triggered when
the camera has been ping-ponging between sound sources 3 times. The camera will return to Preset 0 to minimize disorienting movements. The length of Time to trigger and Time to quit must be 3 times the length of Time to trigger Preset. Enter a duration for the camera to move to Preset 0 after it detects no sound.

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6. The pair-up configuration is completed. When the microphone detects voices, the voice tracking icons will appear next to the channels. The Channel in blue indicates that the camera is staying at its preset point.
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Active Position Setup
Active Position reports active talker positions from supported microphones in the form of X, Y, Z coordinates to deliver enhanced camera tracking.
Active Position supports USB-connected AVer cameras and Shure MXA920 Ceiling Array Microphone.

To set up Active Position:

1. Make sure the USB-connected AVer camera has been paired with a Shure MXA920 in .
2. Click to select your device group. A blue frame will indicate that it is selected.
3. Click the Active Position tab. For first-time setup, fine-tune the camera and microphone as prompted.

4. Select the way camera is installed from the drop-down list and click Next.

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5. Align the red line with the top or bottom edge of the microphone by dragging the red dot. Click the question mark for reference.
6. Adjust the camera angle using pan, tilt and zoom controls, if the microphone appears at a slight angle. Zoom controls here are for alignment only and don’t affect the zoom ratio of the camera.
The microphone doesn’t need to be in the center of the live view, as long as the red line is aligned with the edge.
7. Click Next.
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8. Starting with the upper left, locate 3 microphone corners in a clockwise direction. Click the question mark for reference.
9. Move the red cross to the 1st corner (upper left) in the live view using pan, tilt and zoom controls.
10.Click Set. The saved location will appear in the thumbnail.
11.Repeat the steps to location the 2nd (upper right) and 3rd corners (lower right).
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12.Finally, locate the logo on the microphone to indicate its orientation. Move the red cross to the logo in the live view using pan, tilt and zoom controls. Depending on the microphone orientation, the logo corner may be the same as one of the 3 corners.
13.Click Set. The saved location will appear in the thumbnail.
14.Click Next after locating 3 corners and the logo. Or click Reset to relocate all of them.
15.Make sure the red cross appears in the center of the microphone, and click Save.
16.To reconfigure, click Back.
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To adjust or add a coverage area:

1. Open the MXA920 web application.
2. Go to Settings > General > Automatic coverage.
3. To add a mix of up to 8 dynamic and dedicated coverage areas, turn on Automatic coverage.
The default setting is a 30 by 30 foot (9 by 9 meter) dynamic coverage area.
4. To add more coverage areas, go to Coverage > Add coverage.
5. On the Active Position tab, select Coverage not assigned to use all MXA920 coverage areas.
6. Or select a coverage area that you have added in the MXA920 web application from the drop-down list.
Talker positions outside of the selected coverage area won’t be picked up by PTZ Link.
7. To change coverage areas, click Re-configure.

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AVer PTZ Link Information
Configure PTZ Link settings. On the PTZ Link main page, click the settings icon Information.

to display AVer PTZ Link

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System
View system version, change system language, disable usage data or set up PTZ Link to automatically run at startup, as well as import or export PTZ Link data, and enable screen widget to quickly enable or disable groups on the device list.

Item Version Language Help us improve our services with usage data Automatically run PTZ Link on PC startup Screen widget
Pause tracking

Description Displays system version. Select a preferred language. Opt-in to or Opt-out of providing usage data.
Add PTZ Link to run at startup.
Enable or disable a floating window when minimizing PTZ Link. Disable all devices on the device list. Set the camera’s pause position in Pause Tracking. Resume all devices on the device list. Maximize PTZ Link.
The screen widget also works in Zoom. Select if a camera stays at the last position or return to Preset 0 when tracking is paused.

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Item Setting data

Description Export or import device settings such as cameramicrophone pairs, presets, and channels when changing computers. This data doesn’t include license information.

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License

Activate your premium license for Virtual Camera connection and up to 128 microphone channels; or start a 60-day free trial. One license key can only be activated on one computer.

To enter this page, on the PTZ Link main page, click Link Information page and then click License.

to display the AVer PTZ

[Note] One license key can only be activated on one computer. If you want to transfer the license key to a new computer, deactivate the license key from the original computer and then activate it on the new computer. For license deactivation, please refer to To deactivate the license key on page 52.

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To activate the license key: 1. On the AVer PTZ Link Information page, click License to enter the License
page. Enter the license key in the input box.
2. Click Activate and a message window pops up. Click Yes, start Subscription directly. [Note] You will waive your free trial if you subscribe your license key. If you have started the Free Trial, subscribing the license key will immediately activate the premium version without including the remaining days of the trial period. You can click No, start Free Trial first to wait until the trial period expires.
3. Click Continue to start activating the license key. 4. Enter your email and organization information to activate subscription. 5. View the license info on screen.
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You can also view the expiration date on the upper-right corner of the Main Page. 50

To deactivate the license key: One license key can only be activated on one computer. To transfer the license key to a new computer, you need to deactivate the license key from the original computer and then activate it on the new computer. The expiration date of the license key will remain the same.

1. On the AVer PTZ Link Information page, click License to enter the License
   page.
   2. In the Deactivate your license field, click Deactivate, a message window pops up.
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3. Click Deactivate to complete deactivation. 52

To start a 60-day free trial: 1. On the License page, click Start Free Trial.
2. Enter your email and organization information for subscription. Click Subscribe.
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3. The free trial will be activated and the expiration date will be displayed.
You can also view the expiration date on the upper-right corner of the Main Page.
[Note] You will waive your free trial if you subscribe your license key. If you have acquired the license key, however, you are still in the trial period, you can wait until the trial period expires and then activate the license key. Subscribing the license key will immediately activate the premium version without including the
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remaining days of the trial period. 55

Camera Setting

These settings are only available for the Virtual Cameras (USB). You can select an output layout or mirror the remarks (text overlay).

To enter this page, on the PTZ Link main page, click

to display the AVer PTZ

Link Information page and then click Camera Setting.

Item Virtual camera layout

Description This function is virtual cameras (USB) only. Select an output layout for the virtual cameras: Single: When there are multiple virtual camera
groups being triggered at the same time, the output layout will display a single camera view and only one active speaking participant will be shown at a time.
Side-by-side (Windows app only): When there are multiple virtual camera groups being triggered at the same time, the output layout will display a side-by- side camera view and two active speaking participants will be shown
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Item Display channel remarks on virtual camera
Mirror channel remarks

Description at a time.
This function is virtual cameras (USB) only. Select On or Off to enable or disable displaying Remarks (text overlay) on the output of the camera view. To add a remark, enter texts in the Remarks columns on the Main Page of PTZ Link. This function is virtual cameras (USB) only. Select On to mirror the Remarks (text overlay) displayed on the output of the camera view.

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HTTP Request
HTTP request allows third-party integration and lets you quickly perform various tasks to your groups on the device list.
1. On the PTZ Link main page, go to Settings > HTTP Request on the side panel.
2. Set up the HTTP request configuration: Enable HTTP Request from the drop- down list. Click Reset to set up a password. Click Edit to enter a port number.
3. To execute HTTP requests, open a request URL. Example http://admin:[email protected]:80/request=disableAll Element http://[account]:[password]@[IP Address]:[port]/request=disableAll
An HTTP request contains the following elements: Account: HTTP default login username “admin”. Password: the password you set up in Step 2. IP Address: IP address of your computer. Port: the port number you set up in Step 2.
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4. You can also execute any of the following HTTP requests:

Function Pause all groups
Resume all groups
Query pause status of all groups Disable all groups
Enable all groups
Disable a specified group
Enable a specified group
Query status of a specified group

Request http://[account]:[password]@[IP Address]:[port]/request=pause http://[account]:[password]@[IP Address]:[port]/request=resume http://[account]:[password]@[IP Address]:[port]/request=queryPauseStatus http://[account]:[password]@[IP Address]:[port]/request=disableAll http://[account]:[password]@[IP Address]:[port]/request=enableAll http://[account]:[password]@[IP Address]:[port]/request=disable&group=[Group ID] http://[account]:[password]@[IP Address]:[port]/request=enable&group=[Group ID] http://[account]:[password]@[IP Address]:[port]/request=queryStatus&group=[Group ID]

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Help Center

If you want to download PTZ Link user’s manual, click the Read button.

To enter this page, on the PTZ Link main page, click

to display the AVer PTZ

Link Information page and then click Help Center.

About

You can view the information about AVer PTZ Link on the About page. On the PTZ

Link main page, click

to display the AVer PTZ Link Information page and

then click About.

Privacy Policy

You can view the Privacy Policy of AVer PTZ Link. On the PTZ Link main page,

click

to display the AVer PTZ Link Information page and then click Privacy

Policy.

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Minimize and Restore AVer PTZ Link
To make voice tracking work during the meeting, AVer PTZ Link must be kept running. User can minimize AVer PTZ Link to system tray to run in background. Click button to minimize AVer PTZ Link. [Note] To minimize AVer PTZ Link to the system tray, you will have to disable the Screen widget function. Please refer to Screen widget in the chapter.
To restore, right-click AVer PTZ Link icon on the system tray and select Open AVer PTZ Link.
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Exit AVer PTZ Link
Click button or right-click AVer PTZ Link icon on the system tray and select Exit to exit AVer PTZ Link.
The warning dialog will appear. Your device will be disconnected if you close the software. Click OK to exit.
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Troubleshoot
1. How to set up multiple cameras or microphones with PTZ Link? You can set up a maximum of 5 groups of devices in PTZ Link. For example, when there are two microphones and one camera in the room, you can set two microphones into two groups accordingly. Each microphone has 8 channels (free version) that can be matched to 8 different preset points of the camera. One AVer camera has up to 256 preset points available. To make sure the audio tracking function is working well, each group has to be enabled and the software has to be running all the time.
2. What microphone brands are supported by PTZ Link? The supported microphone brands and models are listed in the Preface chapter. AVer has been actively developing partnerships with other brands that bring the audio solution. If other microphone integration with AVer Pro AV cameras in your region is needed, please feel free to let us know. You may contact our technical support. Please refer to the Contact Information.
3. How do the Mute functions of Shure microphones work with PTZ Link? If the Mute function of a single channel of the microphone is enabled, the corresponding channel of PTZ Link will not detect the voice.
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If the Mute function is enabled on the webpage of the microphone, it is also required to disable the corresponding device on PTZ Link. Thus, the microphone will not respond in PTZ Link.
4. After the configuration on AVer PTZ Link is completed, I noticed the camera might be too sensitive and keeps shifting to different presets I paired up. Is there anything special I need to do? This may have something to do with Time to trigger Preset. You can extend Time to trigger Preset to solve the problem.
5. When connecting to Sennheiser TeamConnect Ceiling 2 via AVer PTZ Link, I encounter a situation where speakers all around the room are invariably detected. What would you suggest me to do? In most meetings and a lot of online classes, conversations go back and forth. Sennheiser TeamConnect Ceiling 2 might pick up speakers’ voices from all around the room, causing the camera to go back and forth between different preset points. If such is the case, you can enable the Priority Zone of Sennheiser TeamConnect Ceiling 2 so that it only picks up the audio signals of the zone you chose. For details on the Priority Zone of Sennheiser TeamConnect Ceiling 2, visit: https://www .sennheiser- sites.com/responsivemanuals/SCC/EN/index.html#page/SCC_EN/SCC_04_EN.5.3.html#ww11 06250.
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6. What to do if we would like to quickly control voice tracking (e.g. pause voice tracking) when cameras are not in use? Solution A: To quickly pause voice tracking, you can mute the microphones to stop transferring sound data to the PTZ Link program. For microphones with physical mute button, directly press the mute button. For microphones without physical mute button, access its Web page to enable the mute function. Solution B: Enable the Screen widget function on the PTZ Link. You can use the pause button on the Screen widget to disable all the groups added to the device list. When the devices are disabled, the cameras will not be triggered even when microphones continue transmitting sound data. You can also use the resume button on the Screen widget to resume all the groups.
The Screen widget also supports Zoom Room. For more details, please refer to Screen widget in the chapter.
7. What to do if the Virtual Camera views cannot be displayed on the video conference software, e.g. Teams? When this symptom occurs, please check: a. Is the video source of this camera occupied by another application? b. Launch PTZ Link and check the connection of this camera first. Then, check the video source of this camera on your application.
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8. What to do if I don’t see the option of AVer Virtual Camera in the video source field of the video conference software (e.g. Teams) after connecting to the Virtual Camera via PTZ Link? Please try restarting the video conference software or restarting the computer.
9. What to do if I can’t operate PTZ Link normally during Teams conference? When this symptom occurs, please check: a. The version of Windows® OS should be 2004 or above (e.g. 20H2 or 21H2). b. Uninstall the AVerCamera Setting Tool and PTZ Link in your computer. c. Re-install the PTZ Link.
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Appendix
AVerCamera Setting Tool
AVerCamera Setting Tool is bundled with PTZ Link. You can set up preset positions or configure some settings for the Virtual Cameras (USB) with the AVerCamera Setting Tool.
To bring-up the AVerCamera Setting Tool, you can: On the Main Page of PTZ Link, select an USB device group on the Device List
by clicking on it, and then click the Set Preset button.

On your desktop, double-click on the AVerCamera Setting Tool shortcut

.

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[Note] Users can also use AVerCamera Setting Tool to control the Virtual Cameras (USB) used for video conference software such as Zoom or Skype.
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Control Panel
Control panel allows you to control the Virtual Cameras (USB) or set up the preset positions.

Control Panel

Camera View

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Camera Source After connecting the Virtual Cameras (USB) to your computer, the cameras will be automatically listed on Camera Source. Click on the Camera Source to select a Virtual Camera from the drop-down list.
Camera Settings Select a Virtual Camera (USB) from the Camera Source list and then click on the
icon to configure some camera settings.

Navigation Buttons

Select a Virtual Camera (USB) from the Camera Source list and then you can use the up, down, left or right buttons to navigate the camera view.

Click the Home button position.

in the middle can direct the camera to the home

Focus / Zoom
Select a Virtual Camera (USB) from the Camera Source list and then you can use the Zoom +/- buttons to adjust the zoom ratio.
To adjust focus, you can click on the Focus icon to switch between Auto Focus and Manual Focus . Select Auto Focus, the camera will automatically
adjust focus. Select Manual Focus, and then you can use the + or ­ button to manually adjust focus.

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Preset Setting Select a Virtual Camera (USB) from the Camera Source list and then you can configure preset positions for this camera. Up to 256 (0~255) preset positions are supported. To setup preset position: 1. Click on a number. 2. Use the navigation and zoom buttons to adjust the camera view to a desired
position. 3. Click the Save button. The preset position has been saved.
4. To perform the go to Preset function, simply click on the configured Preset
number, the camera will move to the preset position.
Auto Tracking To enable the Auto Tracking function, select a Virtual Camera (USB) from the Camera Source list and then toggle on the switch. You can switch among the tracking modes by clicking on the Tracking mode drop-down list. [Note] For this function to work, users have to configure the Tracking modes in advance. Please refer to the user’s manual of your camera to set up the Tracking modes.
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References

• Support
• アバー・インフォメーション | 書画カメラ、ビデオ会議システム、タブレットPC充電保管カートの専門メーカーです| AVer Japan
• テクニカルサポート ! アバー・インフォメーション ! AVer Japan
• AVer USA
• AVer Global | Download Center | AVer Global
• Technical Support ! AVer Global
• AVer Europe
• AVer Global | Download Center | AVer Global
• AVer USA
• Downloads | AVer USA

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