SAMSUNG HW-Q930C Premium Q-series Soundbar User Manual

: June 13, 2024
: Samsung

USER MANUAL

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HW-Q930C / HW-Q800C

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance

You can access the FULL MANUAL on Samsung’s on-line customer support center by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website.
(http://www.samsung.com/support)

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be on your Samsung product.

|

CAUTION

|
---|---|---

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product : This symbol indicates that a safety connection to electrical earth (ground) is not required.
If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
| AC voltage : Rated voltage marked with this symbol is AC voltage.
| DC voltage : Rated voltage marked with this symbol is DC voltage.
| Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a AC outlet with a protective grounding connection.
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only.
Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

01 CHECKING THE COMPONENTS

Soundbar Main Unit / Soundbar Remote Control / Batteries / Subwoofer / Surround Speaker x2 (Left/ Right, HW-Q930C model only) / HW-Q930C : Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar) / HW-Q800C : Power Cord X 2 (Subwoofer, Soundbar) / HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 / Rubber-Foot X 4

NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
The number of power cables may differ with the model.

02 PRODUCT OVERVIEW

Top Panel of the Soundbar

a) Volume
b) Display

[1]| (Multi Function) Button
In standby mode, press the (Multi Function) button to turn on the Soundbar.
Press the (Multi Function) button to change the input source.
---|---
[2]| (Mic On/Off) Button
Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will glow red.

Bottom Panel of the Soundbar

[1]| POWER
Connect the Soundbar’s AC power cable.
---|---
[2]| SERVICE
Connect a USB storage device to upgrade the product’s software.
[3]| DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
[4]| HDMI
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
[5]| HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.

03 CONNECTING THE SOUNDBAR

Connecting the power and units

Rear of Subwoofer
Blue Blinks
(HW-Q930C only)
Bottoms of the Left and Right Surround Speakers
Bottom of the Soundbar Main Unit

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

4 USING A WIRED CONNECTION

| HDMI Cable
---|---
| Optical Cable
(not supplied)

Connecting using an HDMI Cable
(External Device (HDMI) / TV ARC/eARC)

Connecting using an Optical Cable (D.IN)

NOTE

When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC/eARC” in sequence, and TV sound is played.
The recommended cable is a Premium High Speed HDMI Cable with Ethernet certified by HDMI.org.
When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function

When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
(Settings ( ) → All Settings ( ) → Sound → Sound Output)

Using the SpaceFit Sound

This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically.

05 USING A WIRELESS CONNECTION

Connecting via Bluetooth

Top of the Soundbar
BT PAIRING

What is the difference between BT READY and BT PAIRING?

BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter < 0000 >.

Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

06 TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.

The surround speakers may not be provided, depending on the model.

Subwoofer

Rear of Subwoofer
“Blinking blue fast”

Surround Speaker (HW-Q930C only)

Rear of the Left and Right Surround Speakers
“Blinking blue fast”

3. Press the Up button on the remote control for 5 seconds.

ID SET

4. Check if the LINK LED is solid blue (connection complete).

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

Soundbar works erratically.

After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

Point the remote directly at the soundbar.
Replace the batteries with new ones.

The Soundbar indicator turns solid red.

The microphone is turned off.
Turn on the microphone.

Sound is not output from the soundbar.

The volume of the Soundbar is too low or muted.
Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers.

Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

07 LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

08 IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
(b) you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.

09 SPECIFICATIONS AND GUIDE

Model Name
HW-Q930C

Weight
5.4 kg

Dimensions (W x H x D)
1110.7 x 60.4 x 120.0 mm

Operating Temperature Range
+10 °C to +40 °C

Operating Humidity Range
10 % to 80 %,
non-condensing

Storage Temperature
-20 °C to +45 °C

Storage Humidity
5 % to 95 %,
non-condensing

AMPLIFIER
Rated Output power
(30 W x 3) + (20 W x 6) + (10 W x 3)

Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch

Model Name
HW-Q800C

Weight
5.1 kg

Dimensions (W x H x D)
1110.7 x 60.4 x 120.0 mm

Operating Temperature Range
+10 °C to +40 °C

Operating Humidity Range
10 % to 80 %,
non-condensing

Storage Temperature
-20 °C to +45 °C

Storage Humidity
5 % to 95 %,
non-condensing

AMPLIFIER
Rated Output power
(30 W x 3) + (20 W x 4) + (10 W x 3)

Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch

Subwoofer Name
PS-WC96B

Weight
9.8 kg

Dimensions (W x H x D)
210.0 x 403.0 x 403.0 mm

AMPLIFIER
Rated Output power
160 W

Surround Speaker Name (HW-Q930C only)
PS-RC96B (LEFT/RIGHT)

Weight
3.1 kg

Dimensions (W x H x D)
129.5 x 201.3 x 140.4 mm

AMPLIFIER
Rated Output power
140 W

NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.
The surround speakers are provided for specific models only.

Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W)
7.5 W

Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
The full text of the declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support and enter the model name.
This equipment may be operated in all EU countries and in the UK.
The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.
WIRELESS DEVICE OUTPUT POWER
RF max transmitter power
100mW at 2.4GHz-2.4835GHz
200mW at 5.15GHz-5.25GHz & 5.47GHz – 5.725GHz
100mW at 5.25GHz-5.35GHz
25mW at 5.725GHz-5.875GHz

SAMSUNG - Disposal 1 [Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH, WEEE, Batteries, visit: www.samsung.com/uk/aboutsamsung/sustainability/environment/our- commitment/data/

© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country

| Samsung Service Centre | Web Site
---|---|---
UK| 0333 000 0333|

www.samsung.com/uk/support

IRELAND
(EIRE)

| 0818 717100| www.samsung.com/ie/support
GERMANY| 06196 77 555 77|

www.samsung.com/de/support

FRANCE

| 01 48 63 00 00| www.samsung.com/fr/support
ITALIA| 800-SAMSUNG
(800.7267864)|

www.samsung.com/it/support

SPAIN

| 91 175 00 15| www.samsung.com/es/support
PORTUGAL| 210 608 098
Chamada para a rede fixa nacional
Dias úteis das 9h às 20h|

www.samsung.com/pt/support

LUXEMBURG

| 261 03 710| www.samsung.com/be_fr/support
NETHERLANDS| 088 90 90 100|

www.samsung.com/nl/support

BELGIUM

| 02-201-24-18| www.samsung.com/be/support (Dutch)
www.samsung.com/be_fr/support (French)
NORWAY| 21629099|

www.samsung.com/no/support

DENMARK

| 707 019 70| www.samsung.com/dk/support
FINLAND| 030-6227 515|

www.samsung.com/fi/support

SWEDEN

| 0771-400 300| www.samsung.com/se/support
POLAND| 801-172-678 lub +48 22 607-93-33

(opłata według taryfy operatora)|

http://www.samsung.com/pl/support/

HUNGARY

| 0680SAMSUNG (0680-726-7864)| www.samsung.com/hu/support
AUSTRIA| 0800 72 67 864 (0800-SAMSUNG)|

www.samsung.com/at/support

SWITZERLAND

| 0800 726 786| www.samsung.com/ch/support (German)
www.samsung.com/ch_fr/support (French)
CZECH| 800 – SAMSUNG
(800-726786)|

www.samsung.com/cz/support

SLOVAKIA

| 0800 – SAMSUNG
(0800-726 786)| www.samsung.com/sk/support
CROATIA| 072 726 786|

www.samsung.com/hr/support

BOSNIA

| 055 233 999| www.samsung.com/ba/support
North Macedonia| 023 207 777|

www.samsung.com/mk/support

MONTENEGRO

| 020 405 888| www.samsung.com/support
SLOVENIA| 080 697 267 (brezplačna številka)|

www.samsung.com/si/support

SERBIA

| 011 321 6899| www.samsung.com/rs/support
Kosovo| 038 40 30 90|

www.samsung.com/support

ALBANIA

| 045 620 202| www.samsung.com/al/support
BULGARIA| 0800 111 31 – Безплатен за всички оператори *3000 – Цена на един градски разговор или според тарифата на мобилният оператор 09:00 до 18:00 – Понеделник до Петък|

www.samsung.com/bg/support

ROMANIA

| 0800872678 – Apel gratuit *8000 – Apel tarifat în reţea Program Call Center Luni – Vineri: 9 AM – 6 PM| www.samsung.com/ro/support
CYPRUS| 8009 4000 only from landline, toll free|

www.samsung.com/gr/support

GREECE

| 80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile and land line
LITHUANIA| 8-800-77777|

www.samsung.com/lt/support

LATVIA

| 8000-7267| www.samsung.com/lv/support
ESTONIA| 800-7267|

www.samsung.com/ee/support

SAMSUNG HW-Q930C Premium Q-series Soundbar - QR Code 2 SAMSUNG HW-Q930C Premium
Q-series Soundbar - Bar Code
AH81-16774F-00 AH81-16774F-00
NSPBI01409A-00 NSPBI01409A-00