Aqua Creek F-PPXRD-R-04 Ambassador Pool Lift

Information

MANDATORY

LEAVE THIS MANUAL WITH OWNER

Read and follow all instructions.
Lift safety can only be ensured if the lift is installed and operated according to these instructions.

• FOR SAFETY REASONS
• NEVER swim alone
• NEVER use the lift with a dry pool
• NEVER apply direct water pressure to the electronics
• NEVER permit children to play on or around the lift
• DO NOT allow children to use the lift without adult supervision

READ CAREFULLY

• Check entire box and all packing materials for parts. Before beginning assembly, read the instructions and identify parts using the figures and parts listed in this document.
• It is critical that all parts be carefully inspected prior to installation. If any damage occurred in transit, Aqua Creek Products, LLC must be notified within three days of receipt of unit.
• Proper installation cannot be overstressed, as an improper installation voids Aqua Creek’s warranty and may affect the safety of the user.

Ambassador Components

1. AMBASSADOR REVERSE MAIN ASSEMBLY
2. 24V LINAK BATTERY
3. LINAK BATTERY CHARGER
4. LINAK HANDSET
5. SAFETY BELT
6. ANCHOR JIG PLATE & HARDWARE (IF ORDERED WITH ANCHOR)

Installation

Installation: ADA Guidelines

ADA REQUIREMENTS

The Ambassador Lift is ADA Compliant. The installation must meet the following requirements:

• Clear deck space dimensions (see FIGURE 1)
• Lift installed between 22.5-38 inches from the pool edge Deck slope no greater than 1:48
• The seat must submerge at least 18 inches into the water. The lift should be installed at a location with 42-48 inches of depth (deck to pool floor)
• Anchor setbacks are based on straight pool/spa walls. Curved pool/ spa walls will effect the anchor setback.

Anchor Installation: Core-Drill Retro-Fit

NOTE: 2500PSI MINIMUM STRENGTH 6″ THICK OR MORE CONCRETE IS REQUIRED

You will need

• Core drill and 1½” core drill bit
• Tape measure
• Marking pen
• Hammer
• Cold chisel
• Torpedo level
• 2-part construction epoxy*
• Masking tape
• Black electrical tape (optional)
• Anti-seize packet

Aqua Creek recommends either Hilti™ Brand HIT RE-500-SD or Simpson™ brand SET-XP or equivalent

1. Mark the 3 hole locations on your deck using the larger holes of the anchor jig plate as a template. For ADA compliance, confirm the center of the jig plate holes are 22.5 to 38 inches from the pool’s edge. SEE FIGURE 1
2. Drill the 3 hole locations to 4 1/2 inches deep using the 1 1/2 inch drill bit. Clear all debris and ensure holes are completely dry.
   • NOTE: Create a depth marker on the drill bit with black electrical tape to make sure you drill to the right depth.
   • NOTE: Local bonding regulations may require you to drill one hole larger than the others in order to bond at least one of the anchor inserts. You may need to saw cut a portion of your deck. See “Saw Cutting Retro-Fit Instructions”.
3. Remove the nuts and the black protective coverings from the threaded anchor inserts.
4. Thread the 1/2 inch hex bolts and flat washers through the smaller anchor jig plate holes and into the anchor inserts. Be sure to use anti-seize on the threads! Confirm the tops of the inserts are flush with the bottom of the plate. SEE FIGURE 2
   • NOTE: We recommend using masking tape around the holes on the bottom of the anchor jig plate to help prevent the anchor plate from being accidentally epoxied to the pool deck.
5. Bond at least one of the anchor inserts according to yourlocal code requirements. For more information see NEC Article 680.26.
6. Test fit the anchor assembly into the pre-drilled holes and use a torpedo level to ensure your anchoring system is level. SEE FIGURE 3
7. Remove the anchor assembly and fill each hole halfway with 2-part construction epoxy (or equivalent).
8. Place the anchor assembly back into the holes. Wiggle the assembly as it’s reinserted to ensure the epoxy fully coats the threads.
9. Once again, check that the anchor assembly is level and anchor inserts are flush with deck.
10. Once the epoxy has set up, remove the hardware and the anchor jig plate. Your lift is now ready to be mounted to the anchoring system. The anchor jig plate may be recycled or used to install other anchors.

Anchor Installation: Saw-Cut Retro-Fit

You Will Need

• Concrete saw with diamond blade
• Tape measure
• 4′ long straight edge or chalk line
• Sledge hammer
• Cold chisel
• Large adjustable wrench
• Torpedo level
• String Line
• Concrete & concrete finishing tools

• 5 rebar

NOTE: 2500PSI MINIMUM STRENGTH 6″ THICK OR MORE CONCRETE IS REQUIRED.

1. Remove one nut from each anchor insert. Place the anchor inserts through the larger hole of the anchor jig plate. Thread the removed nuts back onto the anchor inserts. The anchor plate should be sandwiched between the two nuts on each anchor insert. SEE FIGURE 4
2. Mark out a section of the pool deck that you are removing. Plan on removing at least 4 feet 3 inches by 4 feet 3 inches.
3. Cut along your marks with a diamond blade concrete saw.
4. Using the sledge hammer break up the concrete within the cut area and remove the pieces.
5. Install rebar in the open area of the deck. Tie the rebar into the existing deck if possible. SEE FIGURE 5
6. Set the anchor system in place. For ADA compliance and clearance, make sure the center of the large anchor jig plate hole is between 22.5 and 38 inches from the pool’s edge. SEE FIGURE 5
7. Using the string line or a straight edge & level, confirm the top of each anchor body is level with the FINISHED deck surface. Each anchor body can be individually adjusted by turning the nuts with a large wrench.
8. Bond the anchoring system according to your local code requirements by using the bonding lug on the anchor plate. SEE FIGURE 5 (See NEC Article 680.26)
9. Pour concrete and finish the pool deck surface.
10. Once the concrete has cured, the lift is ready to be mounted to the anchoring system.

Anchor Installation: New Construction

You will need

• Tape measure
• Marking pen
• Torpedo level
• Large adjustable wrench
• Concrete & concrete finishing tools

• 5 rebar

NOTE: For installations where a new deck is being poured, or where a dedicated pad is being poured just for the pool lift, the concrete must satisfy the ADA requirements outlined on page 3 of this manual.

Your pool deck must be at least 4 feet – 3 inches long by 4 feet – 3 inches wide by 6 inches thick. It must be reinforced with 5 sticks of #5 rebar each way, 2 inches clear (min) from the top and bottom of the footing.

1. Remove one nut from each anchor insert. Place the anchor inserts through the larger hole of the anchor jig plate. Thread the removed nuts back onto the anchor inserts. The anchor plate should be sandwiched between the two nuts on each anchor insert. SEE FIGURE 4,
2. Install rebar in the open area of the deck. SEE FIGURE 5,
3. Set the anchor system in place. For ADA compliance and clearance, make sure the center of the large anchor jig plate holes are between 22.5 and 38 inches from the pool’s edge. SEE FIGURE 6
4. Using the string line or a straight edge & level, confirm the top of each anchor body is level with the FINISHED deck surface. Each anchor body can be individually adjusted by turning the nuts with a large wrench.
5. Bond the anchoring system by using the bonding lug on the anchor jig plate. Bond the system according to your local code requirements. (See NEC Article 680.26) SEE FIGURE 5,
6. Pour your concrete and finish the pool deck surface.
7. Once the concrete has cured the lift is ready to be mounted to the anchoring system.

Ambassador Assembly Instructions

1. Attach seat belt to the seat. SEE FIGURE 7
2. Install the Ambassador pool lift onto the three (3) anchors using the supplied 1/2 inch x 1 1/2 inches stainless steel hex-head bolts and 1/2 inch stainless steel washers. Make sure all bolts are tight before using the lift. SEE FIGURE 8
3. Apply dielectric grease to the plug terminals, including the o-ring seal. Plug the handset cable into the large handset socket on the bottom of the control box. Press the cord end firmly into the socket until you are sure it is completely in the socket. Failure to fully push the remote cord into the socket may result in faulty or interrupted operation.
4. Before installing the battery, place it on the charging unit and let it charge for 24 hours. Make sure the orange “charge” light illuminates when the battery is being charged. When the orange charge light shuts off, the battery is fully charged.
5. Remove the fully charged battery from the charger and install it on top of the control box. The battery will line up with the control box, and will’click’ when it properly locks in place.
6. With the lift fully assembled, run the lift fully out and back in 3-5 times, without weight, for the lifts “break in” cycle period.

WHEN NOT IN USE, STORE THE BATTERY ON THE CHARGER!

Installation Instructions

The Aqua Creek legrest assembly is designed to fit under the chair and is installed inside the 2″ square tubing that supports the chair from underneath. To install the legrest;

1. Insert the legrest assembly into the 2 x 2 square tubing that supports the chair until the plastic insert of the legrest assembly sits flush against the end of the 2 x 2 tube.
2. Using the supplied 1/4″ hardware, fasten the legrest assembly to the 2 x 2 tubing.

Basic Troubleshooting

Problem: The lift won’t move.

Solution

1. Make sure the battery is properly seated:
   • You should hear a click when the battery is properly seated on the control box or charger.
   • NOT Properly Attached: Note: the white bracket is in front of the silver clip, which will not allow for an electrical connection
   • Properly Attached: Note: the white bracket is behind the silver clip, holding it securely to allow for an electrical connection
2. Make sure the cords are properly plugged in:
   • Check the ends of the cords for corrosion or damage. The cord plugs should be recessed into the outlet. You should feel them pop into place when they are correctly inserted.
   • NOT Properly Inserted: The cord plug is flush with or sticking out of the outlet
   • Properly Inserted: The cord plug is recessed into the outlet
3. Check the contact points:
   • Make sure the contact points of the control box and the battery are not damaged or corroded.
   • If there is corrosion clean with Scotch-Brite™ pad. Put some dielectric grease on the contact points before reattaching the battery.
4. Make sure the battery is fully charged:
   • The Charger is ON when the green light is glowing
   • The Battery is CHARGING when the orange light is glowing
   • When the Battery is charged the orange light will stop glowing

Problem: The lift stopped moving over the water and is stuck.

Solution:

1. Press the emergency button
   • Use a pen or pencil tip and stick it into the emergency button on the front of the control box to retract the lift.
   • Note: the lift will not retract if the battery is not fully charged or if the control box is not working. The emergency button only overrides the remote handset.

FOR TROUBLESHOOTING ASSISTANCE

Pinch Point Locations

Proper Care of Pool & Spa Lifts

PROPER CARE NOTES

• Use only fresh water to wash your lift. Do not wash with pool water.
• Use only clean, soft, non-abrasive cloths on your lift.
• Do not store lift in pump room or near chemicals.
• Do not allow children to play on or around this lift.
• When cleaning the lift, do not spray water directly on control box or battery.
• The lift may need to be bonded according to local code requirements.
• If the lift is not used for extended periods, remove the battery from the lift and store it on the wall charger to maintain the batteries charge. The charger should be plugged in and in a climate controlled area.

STAIN REMOVAL TIPS

• To remove stubborn stains from finish, spray affected area with mild dish soap, rub briskly with a 3M Scotch Brite’™ pad.
• Use white epoxy paint to touch up the finish. Apply wax to protect when dry.

For service and/or replacement parts, contact Aqua Creek Products Toll free: 888-687-3552

Ambassador Reverse Parts List

LIMITED WARRANTY

AQUA CREEK PRODUCTS. LLC LIMITED FIVE (5) YEAR WARRANTY

AMBASSADOR LIFT

(ITEM #’s F-PPXRD-NA, F-PPXRD-R)

Aqua Creek Products, LLC (a.k.a. Aqua Creek) warrants to the original end user purchaser that products manufactured by Aqua Creek, when properly installed in accordance with assembly and installation instructions, and properly used and maintained, shall be free from defects in material and workmanship for a period of five (5) years from the date of original purchase, provided that Aqua Creek receives prompt notice in writing of any defect or failure and satisfactory proof thereof, with the following exception(s):

Exceptions

• All electrical components, including the linear actuator shall have the following warranty period:
  • Year 1-2: 100% Coverage
  • Year 3: 60% Coverage (Customer is responsible for 40% of replacement cost)
  • Year 4: 50% Coverage (Customer is responsible for 50% of replacement cost)
  • Year 5: 40% Coverage (Customer is responsible for 60% of replacement cost)
• Hydraulic actuators and mesh slings shall have a warranty period of one (1) year from the date of original purchase.
• Powder coat finish scratches, scrapes, corrosion, or dents from customers normal use, negligence, or abuse

This warranty specifically excludes reimbursement for labor to remove, repair, or install the product and any shipping charges. These warranties do not cover any damages due to accident, force majeure, act of nature, misuse, abuse, negligence or failure to properly maintain any products, or normal wear and tear from day to day operations. In the event that any products are altered, repaired, or improperly installed or improperly used by anyone without the prior written approval by Aqua Creek, all warranties are void.

IMPORTANT: AMOUNT OF WEIGHT PLACED ON LIFT SHALL NOT EXCEED THE RATED LIFTING CAPACITY FOR THE LIFT. NEVER OPERATE THE LIFT UNDER LOAD IN A DRY POOL (WITH NO WATER IN THE POOL). It is the responsibility of the lift owner to verify the weight of the patron for warranty claim purposes and to ensure that the lift is not overloaded. Non-payment for product to Aqua Creek may void warranty.

To initiate a warranty claim, the owner of an Aqua Creek product must provide the place of purchase, in writing, with a full description of the product, its serial number, the dates of purchase and installation, and the exact nature of the defect. Within thirty (30) days after receipt of a written warranty claim by Aqua Creek, and barring any unforeseen delays, the place of purchase will be notified of Aqua Creek’s decision regarding the claim. If requested by Aqua Creek, any defective product must be returned, freight prepaid by customer, to Aqua Creek’s designated factory location or duly appointed distributor for inspection and/or repair. Aqua Creek will, at its option, repair or replace the failed or defective item, and deliver the repaired product or replacement to the customer. All freight charges are the responsibility of the customer.

Products returned to Aqua Creek for which Aqua Creek provides replacement under this limited warranty shall become the property of Aqua Creek. A new warranty period shall NOT be established for the repaired or replaced products. Such products shall remain under warranty only for the remainder of the original warranty period on the original products purchased. This written limited warranty constitutes the final, complete and exclusive statement of warranty terms. No person or organization is authorized to make any other specific or implied warranties or representations on behalf of Aqua Creek.

THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND EXCLUDED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF ANY AND ALL WARRANTIES WITH RESPECT TO THE PRODUCTS SHALL BE LIMITED TO REPAIR OR REPLACEMENT AT AQUA CREEK’S DESIGNATED FACTORY LOCATION, OR DULY APPOINTED DISTRIBUTOR, OR IN PLACE AT AQUA CREEK’S OPTION. IN NO EVENT SHALL AQUA CREEK’S LIABILITY EXCEED THE ENTIRE AMOUNT PAID TO AQUA CREEK BY THE ORIGINAL PURCHASER FOR THE FAILED OR DEFECTIVE PRODUCT. IN NO EVENT SHALL AQUA CREEK PRODUCTS, LLC BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS LIMITED WARRANTY OR OTHERWISE.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Contact

Aqua Creek Products, LLC

• 9889 Garrymore Lane Missoula, MT 59808
• Toll Free: 888-687-3552
• Local/lntnl: 406-549-0769
• www.aquacreek.com

Copyright© 2021 Aqua Creek Products All Rights Reserved

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