Cassida C300 Professional USD Coin Counter User Manual

Cassida C300 Professional USD Coin Counter

This manual contains important information on safety measures and operational features of the Cassida C300 Coin Counter, Sorter, and Wrapper. Please read it carefully before operating your machine and keep it for future reference. While every effort has been made to include all features in this user manual, the specifications stated may not reflect all the features of the later software versions. If you have questions about your Cassida C300 and its operation, please contact technical support at www.cassidausa.com/support.

• CHOKING HAZARD. SMALL PARTS. Not for children under 3 years old.
• WARNING: RISK OF ELECTRICAL SHOCK. This equipment is to be serviced by trained personnel only.
• DO NOT DISPOSE IN THE TRASH. Follow appropriate local electronics scrap procedure.
• WARNING: HAZARDOUS MOVING PARTS. Do not place fingers, hair, clothes, lanyards… near moving parts.

WARNING: This product contains styrene and butadiene which are known to the State of California to cause cancer and birth defects or other reproductive For more information go to www.P65Warnings.ca.gov

Important Safety Notes

When using this unit, basic safety precautions should always be observed, including the following:

• Do not use this unit in areas where it may be exposed to water or any other liquids.
• Only use the power cord supplied by the machine. Plug the power cord into a properly grounded wall outlet. Do not remove the ground pin from the power cord. Failure to properly ground the machine can result in severe injury or fire.
• Make certain the unit is installed on a flat surface. Do not operate the machine in areas with high temperature, humidity, or smoke as these conditions may prevent proper operation.
• Do not start the unit when the rear access panel is open. Ensure no coins are in the hopper when the machine is first turned on.
• When not using the unit for an extended period, disconnect the power cord from the wall outlet.
• Unplug the unit from the wall outlet before cleaning. Use a damp cloth or specifically designed maintenance accessories such as the Cassida air duster or soft bristle brush.
• To avoid the risk of electrical shock, do not disassemble this unit. Disassembly will expose you to dangerous voltages and other safety risks. Incorrect reassembly can cause an electrical shock when the appliance is subsequently used.
• Take the unit to a qualified technician when service or repair is required. Do not try to replace any parts yourself.

INTRODUCTION

About the Cassida C300

Thank you for choosing the Cassida C300 Coin Counter, Sorter, and Wrapper. We hope you enjoy using it. The Cassida C300 is a multi-functional coin processing machine that incorporates all the features of a professional coin counter, sorter, and wrapper at a very affordable price. Its large hopper is capable of holding 1,900 coins (Dimes) and the coin trays can each accumulate up to 850 coins (Dimes) for the larger tray and 400 coins (Dimes) for the smaller trays.

New innovative coin tubes are designed for quick loading and unloading. Wrapping coins just became faster and easier with the C300. Displaying the subtotal for each denomination and the total value on a large 3.4’’ LCD screen makes the Cassida C300 an easy all-in-one tool for any coin-handling needs. The Cassida C300’s lightweight, compact, and stylish design will easily fit into your business environment.

Box Contents

• Cassida C300 Automatic Coin Counter Sorter and Wrapper
• User Manual
• Cleaning Cloth
• Coin Trays (vary by country)
• Coin Tubes (vary by country)

Specifications

(denominations and capacities vary by country)

25¢| 385
10¢| 400
5¢| 210
1¢| 400
Batch range| 0-999 coins
Display| 3.4’’ LCD
Dimensions| 279mm (w) x 288mm (h) x 265mm (d) 11” (w) x 11.3” (h) x 10.4” (d)
Weight| 3.6 kg (7.9 lbs)
Counting speed| up to 300 coins/minute
Input power| 110 VAC / 60 Hz or 220 VAC / 50Hz

(refer to the input power label on the rear of this unit)

Power consumption| 45 watts maximum
Ambient temperature| 0ºC – 40ºC (32ºF – 104ºF)
Ambient humidity| 30 to 80%

Front and Rear Views

1. Control Panel: Power Cord Connects to a power outlet.
2. Coin Hopper: Controls the operation of the unit.
3. Coin Trays: Holds coins that need to be counted.
4. Plastic Housing: Each tray holds a specific denomination of counted and sorted coins.
5. Carrying Handle: Helps to carry the unit.
6. Power Switch:  Turns the machine on and off.
7. Printer Port: Connects to the serial printer (RS-232).
8. Power Cord: Connects to a power outlet.

Control Panel

(O, 10, 20, 25, 50, 80, 100, 120,150,200,300,400,500,600,700,

800,900)

SET| Select the denomination to set the batch quantity

+ (Plus)

| •  Increases batch quantity by a value of 1

•  Also used to set batch quantities for coin rolls when pressed and held down for 3 seconds

– (Minus)

| •   Decreases batch quantity by a value of 1

•   Also used to clear all batch quantities when pressed and held down for 3 seconds

PRINT| Print the value and the quantity of coins on the screen
CLEAR| Clear the value and the number of coins on the screen
START/STOP| Start or stop the operation of the machine

GETTING STARTED

Powering Up

IMPORTANT: Before turning on the Cassida C300, make certain no coins are present in the coin hopper, otherwise this will cause an “EA” error when the C300 self-test is performed. To clear the “EA” error, press the “START/STOP” button, then empty any coins present in the coin trays.

Plug the power cord attached to the C300 into a three-pronged outlet. Turn on the power switch located on the rear of the unit. The machine will conduct a self-check. The main display will show the report screen when the test has been completed.

Counting

The C300 always operates in a batching mode by default. To enable simple counting, all batch quantities need to be set to zero. To set batch quantities to zero, press and hold the “-” button for approximately three seconds until “C” is displayed on the top left corner of the LCD.

• Before loading the hopper, make sure no uncounted coins are remaining in it from the previous count.
• To count coins, place them into the hopper and press the “START/STOP” button.
• The C300 will start counting and will automatically sort all coins into the appropriate coin trays or tubes.
• The machine will automatically stop when all coins in the hopper are counted or if the batch quantity for any coin denomination is reached.
• To stop the machine, press the “START/STOP” button.
• To resume counting, press the “START/STOP” button.
• When a coin tray becomes full, stop the machine and empty the tray to ensure correct machine operation. Stopping the machine will not alter or reset the count. You can continue counting by pressing the “START/STOP” button.
• As it counts, the Cassida C300 will automatically display the total value of counted coins and the breakdown by denomination on the screen.
• To reset the coin count before starting a new batch, press the “CLEAR” button.

Adding

The C300 operates in ADD mode by default. In ADD mode, the coin count is added to the count from previous batches. To start a new count, press the “CLEAR” button. This will reset the coin count to zero.

Setting Batch Quantities

Each denomination can be assigned a batch quantity.

1. Setting batch quantities for coin rolls

   • Press and hold the “+” button for approximately three seconds until “L” is shown on the display. This automatically programs each coin denomination for bank coin roll amounts as follows:
     Denomination Quantity
     $2 25 (Canadian model only)
     $1 25
     25¢ 40
     10¢ 50
     5¢ 40
     1¢ 50

   • NOTE: (Other countries denominations and capacities vary by country)

2. Setting batch quantities for coin trays

   • Press and hold the “SET” button for approximately three seconds until “H” is shown on the display. This automatically programs each coin denomination for coin tray amounts as follows:
     Denomination Quantity
     $1 100
     25¢ 350
     10¢ 400
     5¢ 200
     1¢ 350

   • NOTE: (Other countries denominations and capacities vary by country)

3. Setting other batch quantities

   • Press the “BAT” button to access the batch screen.
   • Press the ‘’SET’’ button to select a desired denomination to batch.
   • To assign a batch quantity for this denomination press the “BAT” button until the desired batch quantity appears on the display (0, 10, 20, 25, 50, 80, 100, 120, 150, 200, 300, 400, 500, 600, 700, 800, 900).
   • Fine adjustments to batch quantity can be made by pressing the “-” or “+” button.
   • Repeat this procedure to set the desired batch quantities for other coin denominations.
   • Once all denominations are set, press the “START/STOP” button to start counting.

NOTE: The C300 will stop when a desired batch quantity is completed for any of the denominations. ‘’BAT FULL’’ will be displayed on the top left corner of the screen and the denomination line will be blinking.

• To resume counting, press the “START/STOP” button.
• Pressing the “CLEAR“ button twice will reset the count and the machine will start batching from zero.

NOTE: When operating in batch mode, the C300 will keep a running total for each denomination coin. For example, after four batches of 50 pennies have been dispensed, the C300 will stop and display: 1C 0.01 X 200 = 2.00

The batch quantities you choose will be stored in the C300’s internal memory and will not be reset when the machine is turned off. However, the count will be reset if the machine is turned off.

Clearing Batch Quantities

There are two ways to clear the batch quantities:

1. Press and hold the “-“ button on the report screen for approximately three seconds. The C300 will then beep and display a “C” message on the screen, indicating all batch quantities have been reset to zero.
2. Press the “BAT” button to access the batch screen, then “SET” to select a desired denomination to reset. Press the “CLEAR” button to clear the batch quantity or press and hold the “CLEAR” button on the report screen for approximately three seconds to clear all batch quantities.

Using the Coin Tubes

The C300 coin tubes allow you to sort coins directly into preformed paper bank roll wrappers. For optimum operation, we strongly recommend using Cassida’s preformed coin wrappers.

To use the coin tube attachments, perform the following steps:

1. Remove the coin tray(s) for the denomination coins that will be using coin tubes.

2. Insert the appropriate preformed paper wrapper completely into the tube with the crimped side on the bottom.
   IMPORTANT: Ensure the wrapper is completely inserted so that the paper is touching the bottom of the tube as shown in Figure 1.

3. Ensure that the wrapper shape is round, and the upper tip is not bent over so coins can easily fall into the tubes.

4. Secure the coin tubes to the C300 by gently sliding each tube into the proper slot at the base of the machine as shown in Figures 3 and 4. NOTE: Coin tube slots for each country vary. Use coin denomination labels to help you place the coin tubes. Coin tubes should be placed exactly underneath the coin denomination label arrow.

5. Set coin roll batch quantities (see section 2.4) for each coin denomination by pressing and holding the “+” button for approximately three seconds until “L” is shown in the display. This programs each coin denomination for standard bank coin roll sizes.

6. Load coins into the coin hopper and press the “START/STOP” button. The C300 will automatically dispense the correct number of coins into each coin tube.

7. When the number of dispensed coins equals the batch quantity for any denomination, the C300 will stop and display “ BAT FULL’’ on the top left corner of the screen with the line of the denomination blinking.

8. Remove the full coin wrapper from the coin tube and crimp the open end of the wrapper.

9. Insert a new wrapper while making sure the crimped side is inserted completely on the bottom and the upper end is not bent.

10. Press the “START/STOP” button to continue batching.

QUICK LOAD: There is no need to remove the coin tubes from the slot to change a wrapper. Use the large opening to simply slide in and out the wrappers and save time.

Printing

The C300 has a printer port located on the back of the machine; refer to section 1.4 FRONT AND REAR VIEWS to see its location.

This function is available by pressing the ‘’PRINT’’ button while on the report screen showing all the counts. If a printer is connected to the machine, a detailed printout of the counting report will be produced. Cassida recommends using the Universal Cash Handling Thermal Printer that comes with all the necessary cables to work with Cassida’s products.

MAINTENANCE AND TROUBLESHOOTING

Maintenance

Attention: Always power off the unit and disconnect the front power source before cleaning.

Most operational problems can be avoided with regular care and preventive maintenance. Taking regular care of your coin sorter will significantly increase its lifetime and help you avoid costly repairs. To get the best results out of your machine, the following maintenance is recommended regularly:

1. Clean all external parts of the machine with a Cassida air duster or a soft cloth.
2. Remove the three housing screws and carefully lift up the housing.
3. Remove any foreign objects from the distribution plate.
4. Vacuum or use the air duster to clean the dust left in the distribution plate.
5. Clean all sensors using a Cassida air duster followed by a CleanPro swab (or a microfiber cloth lightly moistened with isopropyl alcohol).
   A. Running sensor
   B. Counting sensors

CLEANING PROCEDURE

Dirty sensors can affect the overall performance of the Cassida’s C300, which can lead to a variety of errors such as E1 to E9 and EA codes. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.

STEPS

1. Turn the power switch off and disconnect the power cord from the outlet.

2. Using a Phillips screwdriver, remove the three screws located at the bottom edge of the housing, that secure it. The picture below shows the location of the three screws:
   IMPORTANT: Use at your own risk, Cassida is not responsible for any damage to the unit and/or electronics when performing the cleaning procedure.

3. Remove the housing by slowly lifting it straight up. Be aware, that two cables will remain attached to the housing.
   CAUTION: Do not pull or twist the cables. ** Count Sensor Cleaning (E1 to E8 Error Troubleshooting).**

4. Refer to the pictures below to locate counting sensors (one dark, one clear) positioned at the top of the coin discharge chutes which are placed under the distribution wheel.

5. Using a special cleaning swab (or a microfiber cloth/swab lightly moistened with isopropyl alcohol), clean the round end of each pair of counting sensors in each coin path. Next inspect the coin discharge paths for any debris that might be obstructing the sensors (paper coin tube wrappers, etc.).

6. Check if the sensors are aligned, if not, straighten them up gently. Too much force can damage the sensors.
   Run Sensor Cleaning (E9 Error Troubleshooting)

7. Locate the run sensor pair.

8. Gently wipe the run sensor pair with a special cleaning swab (or a microfiber cloth/swab lightly moistened with isopropyl alcohol).

9. Check if the sensors are aligned, if not, gently straighten them up. Too much force can damage the sensors.
   EA Error Troubleshooting

10. Inspect the interior of the machine. Remove coins or any other foreign objects that may be preventing the coin platter from rotating.

11. Clean the dust from the distribution wheel and sensors using an air duster. Spray the air duster from left to right in a circular motion as shown below. Intensify the spraying around sensors.

    • Be cautious and always keep the nozzle 1-2 inches away from the unit.

12. Reinstall the housing. Housing must be properly lined up with the AC power cord and power switch at the back of the machine. Do not force the housing while placing it back, as this could damage the coin feed mechanism built into the housing.

13. Reinstall all three cover screws removed in Section 3 Step 2.

14. Ensure all cleaned parts are dry with the cleaning agent before use.

Troubleshooting

Error message display

E 1 – E8

| ****

A counting sensor may have collected dust or is obscured by a foreign object.

| Clean the counting sensor using a Cassida air duster and CleanPro swab (refer to section 3.1, steps 4-6.).

Inspect coin outlet openings for possible foreign material that may be present (rubber bands, paper, etc.).

E9

| ****

Run sensor does not detect rotation of the coin platter.

| Clean the running sensor (refer to section 3.1, step 7-9.).

If the error persists, contact Cassida Technical Support (refer to section 3.3).

EA

| Coins are present in the hopper when the machine/distribution wheel is turned on or the defective coin sensor is.| Press the “START/STOP” button to clear the error. Empty any coins in coin trays back into the hopper.

Inspect the interior of the machine for possible foreign material that may be preventing the coin platter from rotating (refer to section 3.1, step 10.).

If the error persists, contact Cassida Technical Support (refer to section 3.3).

Other possible errors

Does not function after the unit has been turned on.

| Ensure the power cord is connected properly.

Unplug the machine from any power source and replace the fuse (F2AL250V) located on the bottom of the machine.

Inaccurate counting.

| Clean counting sensors using a Cassida air duster and CleanPro swab (refer to section 3.1).

Coins are jammed.

| Turn off the machine. Remove the three housing screws and carefully lift the housing (refer to section 3.1).

Remove any foreign objects or coins from the distribution plate (refer to section 3.1).

Turn the unit on and restart counting.

Warranty

• Warranty Registration: To activate your warranty in the US, please register your product online by visiting www. cassidausa.com/warranty-registration. The C300 is warranted for one year from the date of purchase. In most cases, a unit malfunction can easily be resolved by cleaning the unit. Please refer to section 3.1 MAINTENANCE for guidelines.
• Non-warranty service: Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/ maintenance quote, contact Cassida Technical Support at www.cassidausa.com/support
• Shipping: The warranty does not cover the cost of shipping to or from Cassida’s Technical Service Center.

Contact information

Technical Support Contact Information:

• Email: support@cassidausa.com
• Tel : 888-800-0303

Please have the following information with you before contacting Cassida Technical Service Center:

• Product Model: Located on the back side of the
• Serial Number: Located at the bottom of the
• Nature of the Problem: What happened, and when did it happen? Did the machine display an error message?
• Steps Taken: Steps already taken to resolve the problem, and the results (if any).

FAQs

What is the Cassida C300 Professional USD Coin Counter?

The Cassida C300 is a high-speed coin counting machine designed for accurately and efficiently counting U.S. coins. It is commonly used by businesses, banks, and organizations that handle large volumes of coins.

What types of U.S. coins can the Cassida C300 count?

The Cassida C300 is capable of counting all U.S. denominations, including pennies, nickels, dimes, quarters, and dollar coins.

What is the counting speed of the Cassida C300 coin counter?

The Cassida C300 can count up to 300 coins per minute, making it a fast and efficient solution for high-volume coin counting.

Does it offer batch counting and bagging functions?

Yes, the Cassida C300 includes batch counting and bagging functions, allowing you to set specific coin quantities and bag them for easy banking and storage.

Is the Cassida C300 compatible with coin wrappers?

Yes, the Cassida C300 can be used with standard pre-formed coin wrappers, making it convenient for preparing coins for deposit or cash registers.

Does it have coin sorting capabilities?

The Cassida C300 is primarily a coin counter and batcher. It does not sort coins by denomination or condition. It's designed to count and batch coins quickly and accurately.

Can it handle foreign coins or tokens?

The Cassida C300 is designed for U.S. coins and may not accurately count or recognize foreign coins or tokens. It's optimized for U.S. currency.

How does the Cassida C300 handle damaged or bent coins?

The Cassida C300 is equipped with a sophisticated sensor system that can detect and reject damaged or bent coins, ensuring accurate counts.

Is maintenance required for the Cassida C300?

Regular cleaning and maintenance are recommended to keep the machine in optimal working condition. The user manual guides maintenance procedures.

What is the hopper capacity of the Cassida C300?

The Cassida C300 has a coin hopper capacity of approximately 1,500 mixed U.S. coins, which allows for extended counting without frequent refilling.

Can I connect the Cassida C300 to a computer or printer for record-keeping?

The Cassida C300 offers optional RS-232 communication and printing capabilities, allowing you to connect it to a compatible computer or printer for detailed record-keeping.

What is the warranty period for the Cassida C300 coin counter?

The warranty coverage for the Cassida C300 may vary, so it's advisable to check with the manufacturer or the authorized retailer for specific warranty details and terms.

Video- Common Mis-Uses of Cassida C300 Coin Counter

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